Very professional and answer all questions I need to know.I love during business with them.navella B.
Customer Reviews for U-Haul Moving & Storage of National City
Pour nous contacter
National City, CA 91950
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When the pods were first delivered, you guys gave me a window of 12-4 pm. At 415 PM someone called me to say I had an unpaid balance and they would not release my containers until it was paid. The person who called also said they couldn't take my payment and I had to call another number to resolve it. After waiting on hold with the other number for 45 minutes, I finally got through and was able to make payment, and around 5 PM the boxes finally got released. The moving help said they were waiting there at Uhaul since 1230...... WHY DID NO ONE CALL ME BEFOREHAND TO STATE THIS WAS AN ISSUE??? WHY WAS THIS NOT KNOWN UNTIL AFTER THE DELIVERY WINDOW?!? The website indicated my account was up to date, I got an email notification in the morning that everything was paid, so I don't understand how/why this issue was raised so late in the day?????? Extremely unhelpful customer service, I will never use Uhaul for anything like this ever again. W.T. Actual F.Mickenzie C.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Jason B.
More employees!!Ramon V.
Le client n'a pas laissé de commentaire.Caleb J.
Le client n'a pas laissé de commentaire.mario Z.
The staff at this location was very helpful and is the only reason I've rated my review this high. My overall experience with this process was terrible. Someone from corporate didn't submit my reservation to access my Ubox and almost delayed my entire cross-country move. I had to sit and wait for 2 hours for someone here who thankfully went out of their way to make up for the mistake as I had to pack everything into my box that same day. Then my Ubox showed up 3 days late from when it was a "guaranteed delivery" date. I even had extended the time longer than the 2 weeks needed. Overall, the only seamless aspect of this process that wasn't stressful was the at-home drop-off and pick-up. The driver who dropped and picked it up was nice, helpful, and efficient. If you're planning on doing a Ubox move, I highly recommend an at-home delivery as it is not worth the hassle of dealing with having to make a reservation every time you wish to access your Ubox and having the potential issue I had with someone messing up.Tyler Y.
I was given the oldest van on the lot, it was covered in oil from every engine it transported beforeDaniel I.
Le client n'a pas laissé de commentaire.Biljana P.
There was a woman there telling me that they don't guarantee the pick up location you selected will be the one you actually pick up your truck from. Acted like I should know that and expect it. I've used uhaul for every single move I've done and have NEVER had to pick up from anywhere other than the location I selected.Rebecca M.
Get these guys some computers that work better. Staff were all friendly.scott W.
The storage manager was very friendly and helpful. They charge me a extra day, because they didn't have available the unit that I reserved online. I had to waited for 2 hours until the one unit was empty for other customer. In the storage didn't have enough cars to move the stuffs. The truck I picked up with 1/2 tank of gas and I returned with 1/4 of tank, they charge me for full tank. They service with the storage manager was amazing but the nonsense charges was really bad.Nayeli L.
Service was OUTSTANDING! Yolanda was incredible upon drop off in VA and Alyssa was so helpful in CA. I highly recommend U-Box moving services and have referred multiple friends and family already. Incredible!!Abbey H.
Friendly and helpfularturo A.
The first rental van I received was infested with cockroaches. I found this out once I got home and began packing boxes into the van. After seeing a few roaches, i lifted up the rubber lining, there were hundreds of roaches. I called the store and no one was answering/returning my call (hoping someone could drive me a replacement van as I could not leave my boxes unattended). After 20 mins of no return call, i decided to drive back to the store as i was in a severe time crunch. I had to return my boxes back up to my 5th floor condo so they would not be unattended, which set me back even more. While the store gave me a new van, they mentioned they would take care of the billing. I'm not sure what I was expecting, but the inconvenience and lost time delayed me receiving the new keys and unable to complete my full move. * when I was onsite at the store, the folks were nice and attempted to be helpful, which is why this is not 1 star. -BryanBryan S.
Le client n'a pas laissé de commentaire.Raymond O.
It's was fantastic and fast everything was great 👍Sagiel S.
I only rented the truck for three days not four. I will not be paying for a fourth rental day for everything that the assistance manager of that midway location did to me laughing in my face thinking I was a joke. I'm a disabled vet. The manager of the location is nice but the rest of those fellows need to learn to have a little respect for disabled people. Please call me at (937) 760-6535 Thanks jefe costaJEFFREY C.
Le client n'a pas laissé de commentaire.Muricio V.
Driverside headlight was outDONATO D.
Always a great pleasure to work with the team at Wilson Ave. Great customer service 👏 as alwaysCRISTIAN C.
None everything was very goodluis C.
Providing a more accurate window for delivery and ideally a smaller window of time.KIRSTEN M.
I was over charged for gas replacement by over $100+.Ricardo A.
Le client n'a pas laissé de commentaire.Armando A.
Overall trailer was great. One small potential issue I noticed was the front tire on the left side appeared to be slightly low on air. I did not notice till I loaded my vehicle on the trailer. My trip was going to be below 35 mph, and decided it should not be much of an issue. Other than that everything else was perfect!JAYTON N.
Le client n'a pas laissé de commentaire.johnmark A.
Le client n'a pas laissé de commentaire.Thom U.
Le client n'a pas laissé de commentaire.Abukar A.
The staff was friendly with a great attitude. See u soon!LUIS C.
Great serviceTom T.
The only thing I didn't feel comfortable is before I returned the truck, I refilled the gas a little bit more than the when I got it in the based on the gas gauge and told the receiver. when I got my email receipt, there was still a gasoline charge.Joselito R.
I rent a trailer for 1 full day and for some reason I don't understood why they charge me for 3 the customer service is really bad they don't have an answer whyrene S.
They charge me for late return, when they unhook the trailer them selfsJuan V.
Pick up and drop off, everything was great. Good customer service. But I loved the way the drop off location was run - easy and quick.fidel R.
Fantastic customer service.All the staff I had contact with had excellent interpersonal skills. Spoke briefly with manager thanked him for the excellent customer experience he said I am doing some training . Very positive experience I highly recommend this UHaul establishmentKEVIN L.
Uhaul was helpful at first when it came to locking in a new customer, however things went south from there. Once my Uboxes arrived at the end destination I had tons of trouble coordinating with Uhaul to pick up my stuff. Almost every time I called I was left on hold for way too long, hung up on, or transferred to another line that left me on hold again. I ultimately got my belongings but it was frustrating, time consuming, and unorganized.Kendall S.
Employee seemed like he did not know what he was doing. Even showed him a reservation and he seemed clueless. Took about an hour to get my trailer. The first trailers light system didn't work. The second trailers lights would turn on and off if I hit a bump in the road. When I returned the trailer. Same guy never checked it in and I had to call in to get the problem solved.DANIEL H.
Le client n'a pas laissé de commentaire.Crespin V.
Le client n'a pas laissé de commentaire.Joshua O.
Le client n'a pas laissé de commentaire.Jonathan E.
Le client n'a pas laissé de commentaire.Brandon H.
Le client n'a pas laissé de commentaire.Nelson D.
All goodTyrone M.
This was the single most miserable retail experience I have had in decades. The reservation system was Kafkaesque. When a truck was finally brought to me, the attendant advised I "just keep it running. The ignition does't really work." Of course, I didn't leave with a defective truck, but it took another 45 minutes to get another vehicle. This is now way to run a business.David G.
All the service excelentecarlos O.
My experience with renting a storage space at this location was exceptional. I was able to go from a 10X10 space to a 10X15 with ease. Thank you staff for all your assistance and professionalism KSKevin S. | Premières impressions
Actually everything went well. Customer service was great.. Fast and thorough Thank youSYLVIA T.
Buena y pronta atención me gusto saber que había cámaras y gente de limpieza graciasDelia B. | Expérience générale
Le client n'a pas laissé de commentaire.ROY B. | Expérience générale
Le client n'a pas laissé de commentaire.Tobi G.
Good employeesGerard M.
Le client n'a pas laissé de commentaire.David D.
1. Never put an untrained new worker on a register. My pick-up process took 40 min. My worker knew nothing of the process and made me stand there, unable to do anything, while customer after customer was quickly taken care of by manager on adjacent register.. He did not communicate. He asked where did I want to return? I said Fountain Hills. Unbenownst to me, he put Scottsdale on contract. I asked are there pads on the contract? He said no. He was wrong; he put one pad on the contract. He simply printed contract and handed it to me after 40 min. He gave me a total. I asked what was I paying for? He did not know. Manager had to itemize the amount for me. DO NOT GIVE OJT WHEN A FORMERLY HAPPY CUSTOMER HAS A TRAILER TO GET HOME AND LOADED!!!!! The young man has potential, but he had no training. No walk-through to inspect damage was even suggested. Sliding door needed lube badly; dry as a bone. Rusty outside door hardware same; I lubed it at home.Steve K.
Muy buena compañía.Susana F. | Expérience générale
Than you for the storage unitJose D. | Expérience générale
Great service and very friendly staffGeoffrey L.
Le client n'a pas laissé de commentaire.ZACHARY R.
Explain drop off instructions for after hoursChristina S.
Keep up the good work and making customers happy 😜💯🙏Frank H. | Premières impressions
GR3AT 😃👍 SERVICE!!â˜ºï¸â˜ºï¸😃😃Francisca A.
Le client n'a pas laissé de commentaire.Crystal A.
During the start of the pandemic to when I moved out, Uhaul's process was a nightmare while they raised rent due to the pandemic while other company's were helping their customers save during trying times. The staff was rude every time I called, changing the payment dates (I switched jobs in between the time I was in San Diego) was terrible as you had to "Move Out" and then pay the day you want to "Move In" which no on has time to do. Terrible experience and the facility was disgusting with dead insects on the ground and apparently we had to pay extra for better cleaning but there's no improvement.Hillary R. | Expérience générale
Le client n'a pas laissé de commentaire.norberto D.
Le client n'a pas laissé de commentaire.JULIUS L.
Le client n'a pas laissé de commentaire.Todd C.
A little more organized system. Pick up and dropping off is just a hassle not knowing where to park .Jose L.
The staff was amazingly upbeat and knowledgeable. Much better experience than I anticipatedColin B. | Premières impressions
Le client n'a pas laissé de commentaire.Amy J.
I had my location services on and was unable to do after hours return. I hope you don't charge me the $20 servicing fee.Brent A.
Le client n'a pas laissé de commentaire.CLIFTON M.
Good job! See you next time.Billy Ray C. | Expérience générale
We had to go to this location on National City, since on the other location highland they had us waiting for a long time, and at the end they said they couldn't assist us since they didn't have a place for the doley which was troublesome since we were on a hurry for an appointment. And so then we had to drive to national city where they were really helpful.JUAN M.
I don not remember the associate's name (Rai or Rau or something like that, young guy with a black beard) but he was incredibly helpful, and was busting his ass during a very busy time. He also handled a situation with a confrontational customer in front of me very well. He maintained his composure, was respectful, and didn't let it affect his service to other customers. Great Job!ROSS M.
The service that o got when renting it was like if I had stole something.esther R.
Everything was explained clearly except that I would receive a link to ensure the vehicle was as promised. I just happened to look at my phone and saw it. It's a really great way to ensure I understood the expectations!Brenda T.
Le client n'a pas laissé de commentaire.James W. | Expérience générale
Le client n'a pas laissé de commentaire.Henie B. | Expérience générale
Never had any problems with the staff nor the facility. Access was easy. Parking in front of the storage unit can fill up at times.Jonathan D. | Expérience générale
Le client n'a pas laissé de commentaire.Henie B. | Premières impressions
Received a truck with a bit less that a quarter tank of gas and then returned it a day later with well over a quarter tank and they charged me nearly $80 for a refueling fee?? This location is scamming customers.Dalton W.
The check-in process was smooth and quick. Merci.BRIDGET A. | Premières impressions
Your manager is very rude and inappropriate. Disrespectful, and a embarrassment to your company. Not happy at allOscar R. | Expérience générale
I was really taken care of here. Michael was magnificent as usual and absolutely gorgeous by the way! Lol Thank you for an excellent experience. See all next time.SHERYLON C. | Expérience générale
I had a great experience using the u-haul containers.Both when they Picked up at home as well as the location provided to unload my staff in Miami FL.Alberto G.
Runs great w AC plus excellent Engine condition.Don A.
Parking was pretty tight. Ha-Ha It's a test to see if you can drive!Craig W.
I had a truck and two storage units. For the storage unit I asked the staff person what were the hours for the storage unit and they told me 6 AM to 10 PM and I was in the back loading up my storage space and at 8 o'clock this was Friday the doors locked so that was a little disappointing because they said till 10 PM he didn't specify on certain days it's different hour and why would Friday be 8 PMAntoinette G. | Premières impressions
Everyone was professional and friendly.Edith F.
Le client n'a pas laissé de commentaire.KEVIN L.
The only problem I experienced was that worker forgot to put my worker's name on the access list, told me the storage was accessible till 10 pm, that night, but my worker wasted gas and time to deliver a load to the storage at 7:00 pm, and you were closed. Please include Theodore Diven to the access list and include an access card. Merci.ROY B. | Premières impressions
The personnel at the physical location were great! The person I spoke to on the phone (not in the area) was rude and pushy. Also, I don't believe I should have to give you all my info, to include a credit card as the person on the phone insisted, to get rates and availability information. I just wanted to know how much the equipment was and if it was available, but kept getting asked for my credit card for about 5 minutes. Finally gave up and just drove down to the location.Yban T.
There were men outside waiting to steal our stuff as we unloaded. Called the office and female said they are not in charge of that. Having security and better system of allowing anyone to enter would be betterRichard G. | Premières impressions
Online checkin made my move easierWanda W. | Online Move In
Le client n'a pas laissé de commentaire.Adaline C.
Le client n'a pas laissé de commentaire.Jeromino R.
Le client n'a pas laissé de commentaire.CAROL R.
It would be nice if the staff made sure to inform the customer of things that will cause them to have to return to the counter only to have to wait in line again. Them not doing that for us caused us to be delayed an hour and we ultimately had to pay for extra time on the truck that we wouldn't have otherwise.Carrie A. | Expérience générale
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.JOSE A.
I love Uhaul, going thru such a hard time and they were really nice to me about pulling my stuff out. I'll do business with them anytime I need it. and I recommend uhaul to anyone that needs to move!ANTONIO E. | Expérience générale
I got locked out of my storage unit after hours and everyone was so wonderful and helpful to me thank you so much!Karin S. | Expérience générale
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Michele K.
Le client n'a pas laissé de commentaire.Victor Q.
Le client n'a pas laissé de commentaire.Victor V. | Online Move In
Le client n'a pas laissé de commentaire.Rudy E.
Le client n'a pas laissé de commentaire.Brandon M. | Expérience générale
Pleased with availability and particularly the amount of available staff who are ready to go on a moments notice, went earlier to another uhaul/gas station and they clearly don't have the people skills or preparedness that this location has, it was a bit further but we'll worth my time.Juan C.
Always friendly always there to help you their smiling faces make you feel special they have helped me in so many ways they have took the stress of paying to much I am really so happy with them thanks a millionBlanca R. | Premières impressions
Le client n'a pas laissé de commentaire.JACOB Y. | Premières impressions
Le client n'a pas laissé de commentaire.RAMON M.
Le client n'a pas laissé de commentaire.Eli T.
Communication needs a bit of improvement!Ema C. | Expérience générale
I do believe the cashier could be a very nicer situation she look sad. Not happyALFRED R.
From reservation on phone to picking up truck & the explanation of early drop off went wellESTHER Z.
Le client n'a pas laissé de commentaire.Jarvis Earl G.
We should be able to schedule access to our ubox on the internet. Every time I had to acess I needed to call and waste time on the phone, sometimes took me almost half an hour and talk with 3 or 4 people to do that!Caroline A.
Le client n'a pas laissé de commentaire.Maylan T.
Le client n'a pas laissé de commentaire.Hana S.
Le client n'a pas laissé de commentaire.ANDREW G.
Le client n'a pas laissé de commentaire.Emily R.
jus timing have to wait a couple of hours to access my Uboxes, even when I schedule this whit timeRaymundo R.
The staff at that location were great Sabrina and her sister were a pleasure to talk to and very helpful.Anthony D.
The mileage wasn't correct and they are still trying to charge me without calling to confirm. My whole experience with Uhaul was terrible.Kelsey C.
They were very friendly and meet my needs.Gloria G. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander R. | Expérience générale
Le client n'a pas laissé de commentaire.nissa t. | Expérience générale
Muy buen lugar especialmente que tiene un area para donar cosas o obtener segun la necesidadAriel s. | Premières impressions
Le client n'a pas laissé de commentaire.Arianna m. | Expérience générale
Le client n'a pas laissé de commentaire.Victor B. | Premières impressions
Le client n'a pas laissé de commentaire.VANESSA F. | Premières impressions
Le client n'a pas laissé de commentaire.Brig M. | Expérience générale
All staff was friendly and professional.Deegan P. | Premières impressions
Le client n'a pas laissé de commentaire.CLARENCE L. | Expérience générale
Having a well lit storage has its downfall. Many different visitors may see the storage items without the owner knowing.Andrew D. | Expérience générale
Some of your staff are strickly employee only. The access to after or before office hours does not work when I need itEdwin S. | Expérience générale
Le client n'a pas laissé de commentaire.BRITTNEY W. | Premières impressions
Le client n'a pas laissé de commentaire.Loren C. | Premières impressions
Le client n'a pas laissé de commentaire.sheila P. | Expérience générale
Facility is very well maintained. Staff is very helpful and friendly. My hat goes off to the housekeeping crew for all of their hard work that rarely gets acknowledged. From the supervisor Alma Q. for addressing issues head on and very fairly, to the CST's that put their all into making the storage experience as pleasant as possible. Although thanks are rarely given. Kudos UHaul for exceptional service, that is is no longer the norm!Lorena T. | Expérience générale
Le client n'a pas laissé de commentaire.Albert A. | Expérience générale
Le client n'a pas laissé de commentaire.Edmundo G. | Premières impressions
Le client n'a pas laissé de commentaire.Bertha R. | Expérience générale
Quick n easy! Thank you! ☺️Mariaelena A. | Premières impressions
Hands down one of the most seamless experiences with storage and truck rental I have ever experienced. The staff was super helpful and the facilities on site make moving and storing an easy experience! Definitely will be recommending this location to friends and even use again!sean s. | Premières impressions
I had very good vibes all the time! Thank youRICARDO JOSE C. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER A. | Expérience générale
Keep up the good job.Czar L. | Premières impressions
MerciPaul G. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Easy access, quick sign up, very friendly and kind staff, second time using this location and I will go back if I ever need toHaley K. | Expérience générale
Major roof, LEAKS, the anti-theft alarm system, doesn't work, and not enough light. In National City CA, (a town that get only 12 inches, of rain a year) a major roof leak shouldn't, happen. That's poor and deferred maintenance; that cost me hundreds of dollar's, plus inconvenience, With return trip to town, to handle it. The whole floor flooded. Myself and a lot of renters, suffered greatly. The alarm system works sometimes and is not dependable. It work when I first moved in. But, I asked for help, with and received, a cold shoulder. My unit, I was dark, so I would bring flash lights. Ms Sabrina Felix, is a step above, most people in customer service, and suggested I get a dolly because my truck had no ramp. (2 of my items were well over 125 pounds each). Ms. Felix get a 5 stars rating. Bye for now Mr Thomas Mccullough P.S. Ask me about my U-haul, truck rental that I returned on 12/11/2021Thomas M. | Expérience générale
Le client n'a pas laissé de commentaire.Jocelin V. | Expérience générale
A few homeless individuals were staying in their unit after hours, sleeping inside. I reported this issues several times and nothing was done to address or resolve the issueYossi A. | Expérience générale
I set the alarm off because I entered my code on the wrong keypad. Could u possibly invest in a drink vending machine?Keri A. | Online Move In
Top notch serviceOsamudiamen O. | Premières impressions
Le client n'a pas laissé de commentaire.Justin T. | Expérience générale
Up to this time I have never needed a storage unit but when I did it was very convenient.Kimberly A. | Expérience générale
The gentlemen were great!Montrula D. | Premières impressions
Le client n'a pas laissé de commentaire.Alan M. | Expérience générale
It was a swift, painless process and the location was clean and easy to get into. Staff was very helpful and friendly.Haley K. | Premières impressions
1300 Wilson Ave., National City, CA has a professional and friendly staff. I have rented trucks and storage space from and never had a problem.Prentis J. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer N. | Premières impressions
Le client n'a pas laissé de commentaire.sherlyn f. | Expérience générale
Friendly front desk staff, efficient, and great serviceEsmeralleda S. | Expérience générale
Thank you for helping me with my storage needsHilda O. | Expérience générale
The national city staff was awesome whenever we had any problems they took care of it immediately. Great team over there.stephan l. | Expérience générale
We rented a storage space for a few months, my overall experience was a good one. I have no complaints.Jay M. | Expérience générale
Did not have my storage available at location I reserved Had to drive to another location. Luckily the representatives at new location were helpful. This move was the worst experience made possible by Uhaul online and customer service.Ruby H. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph J. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond P. | Premières impressions
Le client n'a pas laissé de commentaire.Charles K. | Expérience générale
Really good ServiceHector G. | Premières impressions
All in all was a good experience staff was great always maintain a good clean facility recommend it to anybody keep up the good work Louis formicaLOUIS F. | Expérience générale
Le client n'a pas laissé de commentaire.Max L. | Expérience générale
Highly recommendedAndrew T. | Expérience générale
La Supervisora de ahí del centro de National city es una Racista grocera y por supuesto lo va negar pues por su posición abusa de ese cargo Además No es nada amable ni cordial y ni siquiera se toma la amabilidad de Saludar No se su nombre pero se que es la Supervisora y por ese motivo saque mis cosas de ahí Deverian de poner gente menos prepotente que No traiga sus problemas personales a su trabajo porqué por la cara que tiene Se nota que No es Feliz y que feo que lo hagan sentir así a uno !!!Sara D. | Expérience générale
Le client n'a pas laissé de commentaire.kathy d. | Premières impressions
Le client n'a pas laissé de commentaire.Glenda V. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC D. | Expérience générale
Was a customer out of state here for 3 years. Returned to retrieve my storage items and was expecting some type of storage damage. ie rodent, mildew etc. To my amazement, my stored items was just as I had originally stored them. This place is Awesome, their facilities are the best I have ever seen. They truly have Pride and Professionalism in the care of their facilities. Not to mention the Excellent customer service. I think their maintenance and cleaning crews deserve a much needed raise for their contributions to the Uhaul brand.eric f. | Expérience générale
Le client n'a pas laissé de commentaire.Tony G. | Expérience générale
Le client n'a pas laissé de commentaire.Jason G. | Expérience générale
Our Rental specialist was very kind and knowledgeable. He was very helpful. I apologize. I forgot his name. He was patient as well.sherlyn f. | Premières impressions
Sabrina was great, very helpful and great customer serviceCLAUDIA C. | Premières impressions
Little bit expensive but worth it for the securityzachary h. | Expérience générale
Le client n'a pas laissé de commentaire.John T. | Expérience générale
I thoroughly enjoyed my time with your company. Thanks for everything!susan j. | Expérience générale
I thought the facility was secure until someone broke into my unit. Overall, it seems to be pretty secure. The facility is well lit.catherine b. | Expérience générale
Le client n'a pas laissé de commentaire.Brian A. | Premières impressions
While the workers were nice, every time we went to our storage, our card malfunctioned and the alarm went off. We ended up getting new cards nearly each time which was frustrating since the cards didn't work-even after employee assistance. I personally went 5 times to the office and my husband went at least this many times if not more as well just to get access to our unit we prepaid for in advance. This card malfunction also caused us not to be able to enter the facility after hours, which difficult when working during the day. While it was nice to get the first month free, it was more hassle than expected.Sarah C. | Expérience générale
The only thing I didn’t like was how my price went up twice in a year , I was never told my price would ever change .Datresse P. | Expérience générale
You all did an outstanding job !!! ❤️😃timothy p. | Expérience générale
Le client n'a pas laissé de commentaire.Guy S. | Expérience générale
Le client n'a pas laissé de commentaire.Selena C. | Expérience générale
Everyone was very helpful. Carlos was especially helpful: he was very professional and patiently answered all of my questions. He made sure that my new storage unit fit my needs perfectly. The facility is very clean, modern and secure. Thank You!!!Patricia H. | Premières impressions
Keep up the good work and whichever one lots of blessings and God is goodJoaquin M. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Premières impressions
Le client n'a pas laissé de commentaire.Israel S. | Expérience générale
Complete nightmare! Storage unit that I rented was already locked and occupied and the reason the next day given was it was a glitch in your system. We called the general manager to advise of the issue and was told there was nothing that could be done Sunday evening so I had to drive truck back home. I called the owner of the company and left a message and still have yet to hear from him after leaving detailed gripe. I moved my stuff to my storage Sunday evening and was not able to unload my rental truck and received no help until the next day. The worst service I've ever encountered with a truck rental and storage facility. I had to take off of work the next day losing a day's pay to resolve the issues caused by your company and I am extremely unhappy with your service and will comment on yelp as I always do with "terrible" customer service. Last but not least I was given a truck that had absolutely no gas in it and my first stop I had to make was to a gas station which was also my first experience with a truck rental company.Leverne H. | Premières impressions
Le client n'a pas laissé de commentaire.jackie h. | Premières impressions
Le client n'a pas laissé de commentaire.Henry P. | Expérience générale
The place is well kept, everyone is very nice and helpful.Leticia N. | Expérience générale
ExcelentJose B. | Premières impressions
Customer service representative was poor. I asked if there was any sort of discounts for military members since I am deployed and needed a place to place my stuff since we no longer have a house in San Diego. The representative said no they can't do anything for me even though I let him know I could send him proof I am active duty and my wife had her dependent ID. It's unfortunate but I understand that some companies have no respect or empathy for military families. Overall just getting this short term and will move my stuff somewhere else first chance I have.Alan L. | Online Move In
Moving my stuff into your facility was extremely easy. I was so impressed with the cleanliness and ease of the operation. Customer service was very helpful. And I couldn't believe all the supplies that were available to help me in my transition with the move. I also appreciated the use of your cart. The space I was given was on the first floor near the door. So it was so easy to move everything. I was also very impressed with your security system. What an amazing experience!!! Moving is always so difficult, but you made it so easy. Antoine, who owns Brains and Brawn Moving and Packing in San Diego highly recommended that I use the U-Haul at National City for all of these reasons. I understand he is at your location almost every day.Katharine B. | Premières impressions
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Le client n'a pas laissé de commentaire.Marcelo i. | Expérience générale
Was pleased to see the storage facility Well clean and maintain always had cards available for my use staff was very friendly manager and general manager were exceptional and willing to work with me when I needed to change units appreciated the effort and dedication the staff members put forward to ensure my continued patronage and satisfactionCIARA A. | Expérience générale
Le client n'a pas laissé de commentaire.Erin D. | Premières impressions
Le client n'a pas laissé de commentaire.Scott S. | Online Move In
Le client n'a pas laissé de commentaire.Coryene R. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie C. | Premières impressions
Le client n'a pas laissé de commentaire.Janet A. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy R. | Premières impressions
Le client n'a pas laissé de commentaire.Bethany V. | Premières impressions
Very satisfied, thank you all🥰Sylvia P. | Expérience générale
Helpful staffWayne B. | Expérience générale
Great customer service and well kept facilitiesRomy C. | Expérience générale
Very professional and knowledgeableCLARENCE L. | Premières impressions
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Le client n'a pas laissé de commentaire.Waldy R. | Expérience générale
JLaurence N. | Expérience générale
Le client n'a pas laissé de commentaire.SHARETTA B. | Premières impressions
Le client n'a pas laissé de commentaire.Rossendo R. | Expérience générale
Manager handled my problems great person only one out 10 that gave me help with my issues thank god for. This man殺Terrie W. | Premières impressions
Some of the Staff is so rude. Not everyone but there are a few ladies that have helped us before and were incredibly rude and had a poor attitude. We rented uhaul equipment from another location because this location made it seem like we were a burdenChase R. | Expérience générale
Le client n'a pas laissé de commentaire.gloria g. | Premières impressions
I wasn't able to get there until right before the office closed, but the staff were still very helpful and helped me get my unit. It was always clean when I visited the facility. Any time I had questions about my contract, they were able to fully answer them.Erica P. | Expérience générale
I would like to thank alma for her hard effort to keep my sister and my stuff secure and made effort to get our stuff to us in a timely matter and God bless you and we will pay you back just as soon as we canKathleen H. | Expérience générale
The process was super easy from reservation online to walking in and finalizing the paperwork. Great customer service!Leticia N. | Premières impressions
Le client n'a pas laissé de commentaire.Marinadawn S. | Premières impressions
It was a horrible experience very unprofessional I had to drive all the to ramona and back to NCGeorge R. | Expérience générale
Para mi fue una gran experiencia trabajar con ustedes en mi mudansa desde San Francisco asta San Diego rodos me trataron muy bien y me ayudaron en todo muchas gracias- " uhaul service. Los presios exelentes y acsesibles.MANUEL C. | Premières impressions
Every staff was very kind and helpful. The facility was very clean and well maintained. The only issue I had was the elevator. There is only one, so wait time could be a little long on heavy traffic days.KENNETH F. | Expérience générale
Having moved 3 times in the past year - once across country, I have visited a fair share of U-hauls and this facility is not only the best in SD but the best I've seen in CA. Clean, safe units and helpful staff. We had storage at 2 others U-hails in SD and chose this one, the furthest away from us but hands down the cleanest and best run!VICTORIA N. | Expérience générale
This facility was very clean and well maintained. The cleaning crew kept the place very clean but were never intrusive.Catherine k. | Expérience générale
The facility was immaculate. The staff are friendly and helpful and made sure I was taken care of.Keith M. | Premières impressions
When i arrived to the unit there was no lock inside so i had to purchase one from walmartMadison P. | Online Move In
Le client n'a pas laissé de commentaire.Daniel G. | Expérience générale
Le client n'a pas laissé de commentaire.Emily B. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley R. | Expérience générale
Great staff, Super helpful .. The elevator and parking location were not very customer-friendly. Very long walk and super slow elevator really drug out our move-in.Greg F. | Premières impressions
Le client n'a pas laissé de commentaire.Veronica E. | Premières impressions
Amy was very welcoming and acknowledged each customer that came into the store. She did an outstanding job walking me step by step through the process of finding the storage that was right for me and showing me how to access it.KENNETH F. | Premières impressions
Always worked with me on late payments.Edgar E. | Expérience générale
I really liked the free one month storage and three day lease with the truck. I moved from Arizona to San Diego and it went smoothly. Lots of locations to choose from.Aliyah C. | Premières impressions
Le client n'a pas laissé de commentaire.Jasmin M. | Premières impressions
Le client n'a pas laissé de commentaire.Angelique B. | Expérience générale
Staff is always so helpful. Units are perfect for all the things i need to store away.Efrain S. | Premières impressions
Only downfall is the stairs are emergency exits only so you have to wait on the one elevator to go to other floors. The place gets the job done though.Aaron C. | Expérience générale
Le client n'a pas laissé de commentaire.Donasia B. | Expérience générale
I request for a large unit, insteadI was given two smaller units. I couldn't fit all my stuff.Ramesh R. | Premières impressions
Le client n'a pas laissé de commentaire.matt b. | Expérience générale
Pay your employees a liveable wage. They take good care of your business and your clients, and you, in turn, should take care of your employees. Pay your employees well.DIANNE O. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin A. | Online Move In
Amy & Mitchell were extremely helpful and friendly. I was greeted as soon as i walked through the door. Excellent service à la clientèle Irene B. | Premières impressions
Storage experience was good. Ubox has not been as good. Poor communication and delays.Krish M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT V. | Expérience générale
Le client n'a pas laissé de commentaire.Gina C. | Expérience générale
I stored my things at this facility for 2 years and after a year the manager gave me a 25 % discount because I'd been there a year and it was when covid started so that was very nice. When management changed I for an email that said they would not be offering that discount any longer. I asked why and they said because they have a new manager and he doesn't want to honor it. I was pretty upset. I told them I would leaving the facility and I was told that I would have to get my stuff out before the next bill due date or o would be charged for another months even though it was going to be only 2 days past my due date. I reserved a uhaul truck to remover my things and when I got there I was told that I would have to provide a phone number of someone I know that wasn't with me to be able to get in touch with someone I'd I stold the truck! She said that they get a lot of trucks stolen from that area, National city, and that is a policy there. She said that they would HAVE to be able to tak to someone and if they didn't answer the call I would have to give them another number for someone else! I was so upset to be accused and called a thief but now on a Saturday morning at 7am they want to disturb someone I know who doesn't even know anything about my move to verify they know me and will be contacting them in case I steal a 15foot uhaul truck!?! The woman at the front was very rude and highly unprofessional she does not know how to explain policies without accusing or offending a long time customer. After I told her how ridiculous this was she said or my manager can sign off on it. I said ok I would like to tak to your manager he came out and was very aloof and didn't seem to care about anything and he said the same thing until I said but she just said you could sign off on this and then he said "ok" and then walked away!!! After getting the truck i was told it was ready and it had the keys in it so my son took it and went to the back to start unloading my things and then an associate parked behind my car with another uhaul truck and said this is your truck. I said that we already have our truck but he literally could not understand what I was saying and when he finally got it he said I will walk over there and drive the truck back to the front and as he walks away he said very loudly the F word very angrily!!! Unbelievable! It also did not have the dolly that I rented either and when I went back in to tell them the same woman said just Take one that is displayed in the front outside, very unorganized and not helpful at all. So part of my experience at this location was great with the old manager. They are now very unorganized and don't care about their customers. I am so glad I am not giving them any more of my money. I have used uhaul for years but now I will go to a different company for all of my moving needs.Genowa D. | Expérience générale
Does everything have to be done through an app? You already have all my information and now you need to take my data information for free too? What else are going to try to bleed me dry for? Other than that, the staff was lovey and gave very good service despite the slave wages you're obviously paying them. RegardsDIANNE O. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle H. | Expérience générale
AucunChristopher T. | Expérience générale
Le client n'a pas laissé de commentaire.Susan M. | Expérience générale
Le client n'a pas laissé de commentaire.herve b. | Expérience générale
Excellent service à la clientèleVIRGINIA E. | Expérience générale
Blake is amazing! He saw I was very frustrated with trying to organize my moving plans and went above and beyond to take care of all my needs.Richard H. | Premières impressions
Le client n'a pas laissé de commentaire.Max B. | Online Move In
Le client n'a pas laissé de commentaire.Stephen W. | Expérience générale
Le client n'a pas laissé de commentaire.Erica S. | Expérience générale
Staff couldnt find my reservation. Then I was given another unit which is in the furthest possible place from the elevator. The person in the unit next door was very sketchy and had clothes all over the place. It almost looked as if he lived thereFeliciano H. | Premières impressions
Friendly & knowledgeable staff i the showroom.Kelly f. | Premières impressions
Had a very hard time contacting the office to check out and the online checkout didn't work, so my checkout got processed late. Tried to contact multiple times to find out if I needed to check out before a certain date to not get charged for the following month or if they would prorate. Got charged an extra month because I never got an answer and when I finally went to get my stuff out the elevator was broken. Asked for a money back on for this month as I am moved out was told someone would get back to me and still have yet to hear anything. Terrible customer service, yet this would be very to rectify. Will not be recommending to anyone.Brett B. | Expérience générale
Le client n'a pas laissé de commentaire.Marcela G. | Premières impressions
Le client n'a pas laissé de commentaire.Tarina G. | Premières impressions
Le client n'a pas laissé de commentaire.BRADFORD E. | Expérience générale
Le client n'a pas laissé de commentaire.Ron C. | Expérience générale
Excellent experience! Manager was especially knowledgeable and well organized. Will definitely use againTERI ANN S. | Premières impressions
Le client n'a pas laissé de commentaire.RALPH S. | Premières impressions
Clean safe and helpful staffCamille S. | Expérience générale
From the moment I called, I was treated with great service. The over all service was excellent. I would recommend U Haul. I've used private storage in the past and also your competitors. Yours by far was the best. Thank you for allowing me to store with the best. Respectfully, Lee MorganWanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Yandrika D. | Expérience générale
Le client n'a pas laissé de commentaire.esmirna b. | Expérience générale
Le client n'a pas laissé de commentaire.Gameliel s. | Expérience générale
excellent business, great customer service at this location keep up the great work!AJ D. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas Israel S. | Premières impressions
my move out date was March 6, 2021. i have that proof.Rebecca D. | Expérience générale
I wanted to say that one of the greatest storage places have ever been is the U-Haul you guys treated me good and you guys help me so much thank you so much for that convenience storage moments of my life and thank you for all the services you gave meSamuel R. | Expérience générale
Le client n'a pas laissé de commentaire.roberto r. | Expérience générale
Alma was extremely helpful and patient with me I really apreciate the help in this very difficult time in my life thank you!! Sincerely, Christina Sarah 619-733-3577Christina S. | Expérience générale
Le client n'a pas laissé de commentaire.Raquel L. | Expérience générale
Le client n'a pas laissé de commentaire.Trindad M. | Expérience générale
Reserving the moving truck & changing time of pickup was no problem ... every person I came in contact with via phone/person were amazing & when I ended storage contract they thanked me for using UHAUL for my storage/moving needs !!Esther Z. | Expérience générale
I left because I recently got a house and my wife is pregnant so I have the storage and need the extra money. My experience with the storage was excellent no complaints. Will definitely recommend it to people who need storage.Colen B. | Expérience générale
Customer service was kind and friendly. They were very helpful.Deborah W. | Premières impressions
All the staff was very professional and friendly. Definatelly I will recomend U Haul at Wilson Ave. Thank you very much Sincerely Sal.salomon e. | Expérience générale
It's been a rough year for my family & I, mainly due to COVID. We have lost everything so please know I am forever grateful for Alma for working with me to retrieve what little we have left in our lives. I didn't care about any clothes and or any materialistic items just my babies pictures and awards. It's all I got. Thank you guys for always being professional & even compassionate.Denise L. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN F. | Expérience générale
Le client n'a pas laissé de commentaire.Esmeralda R. | Premières impressions
Le client n'a pas laissé de commentaire.Chao M. | Expérience générale
Shout out to Sabrina Felix. She is knowledgeable and made my rental process pain free. To the powers that be SABRINA needs a huge promotion. She deserves 2 Outstanding.Dean B. | Premières impressions
Excellent customer service and the facility is exceptionally clean and easily accessible!Geri D. | Expérience générale
I was very happy there the new manager is the best.very good sevrice6 thank you againCarol P. | Expérience générale
Sabrina has excellent customer service. She was very knowledgeable and helpful to meet my needs.Kelly f. | Expérience générale
Le client n'a pas laissé de commentaire.roshelle a. | Expérience générale
We had to wait in a long line to check in, which seems counter-intuitive since you advertise 24-7 storage rent and check in, and since we are living in covid time. The person who helped us kept removing their mask while we were checking in. Not safe!!! We were charged for a lock but when we got to the storage unit there was a welcome packet, including a lock, in the space. So we paid for a lock we didn't need and now we have two.SUZANNE S. | Premières impressions
Great U-haul teamJulio S. | Expérience générale
Thanks it was a pleasureRichard R. | Expérience générale
Le client n'a pas laissé de commentaire.Milan T. | Premières impressions
LOVE EVERYTHING BOUT FACILITY JUST HOURS! If they could stay open a lil longer especially weekend when we have most time to move our belongings to storage cause it's the weekend and most of us patrons have weekends off!! Thank youLaura K. | Premières impressions
great service all aroundOLLIE H. | Premières impressions
Le client n'a pas laissé de commentaire.Samitea T. | Expérience générale
Le client n'a pas laissé de commentaire.Mirna R. | Expérience générale
Staff were always helpful. Made my life easier. Merci.Esther M. | Expérience générale
Le client n'a pas laissé de commentaire.angel g. | Expérience générale
Le client n'a pas laissé de commentaire.MARIO H. | Expérience générale
Le client n'a pas laissé de commentaire.marsha d. | Premières impressions
Your Staff was excellent , so are ur rates comparing to other places. Nice and clean placefrances a. | Premières impressions
Very friendly staff.. the employee that helped me completed the whole psocess within 10 minutes, no problems. Mow that's what I call "getting down to business" Thank you very muchtahamon b. | Premières impressions
Thus far, the cleanest storage facility I have seen! The staff were very professional, considerate! Excellent customer service!RICHARD S. | Expérience générale
Se viaja seguro los asientos son comfortable volvería rentar buen servicio y amables bien personalMaricela H. | Expérience générale
Im disappointed because, we came yesterday and told the stuff that I'm going to close my account and move out all my stuff but I still got charged today? I have 2 payments coming on Monday and I have to call Uhaul back to get reimbursement? Now, im being compromised because of that. I need that money for payments and allowance to go to work starting tomorrow Sat and Sunday till my next pay check? I could have give you 5 star if this inconveniences didn't happened? Pls give my refund ASAP so I can make my payments on time. So worried!Rochelle T. | Expérience générale
La locación es muy buena y el edificio está muy bien cuidadovirginia t. | Premières impressions
Personally, I like to thank U-haul of 1300 Wilson Ave, National City. I have some health problem and in this hard time of my life, U-haul helped me in keeping my personal belongings during a year or more with a minimum amount. Thank you again & again..joel b. | Expérience générale
Other than there should be 24 hour access it was great. Owner rocked staff rocked and facility was off the charts. A- the only reason you got the minius on the comment was no 24 hour access. I work strange hoursJohn H. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa E. | Premières impressions
Thank you guys big time for helping me out! I appreciate the hospitality and kindness i was giving. Most of all thank you for understanding my situation and helping me through it. Merci.Joshua C. | Expérience générale
Le client n'a pas laissé de commentaire.Jason G. | Premières impressions
Vip super clean and I stay less than. A month no hustle and it's free I was shockMichael N. | Expérience générale
Everything was so easy and not stress full at all. I had no problems and the facility is so clean i was shocked!!! Everyone is real nice and helpful. I love it thank you!!!Trystal B. | Online Move In
Le client n'a pas laissé de commentaire.Roberto G. | Premières impressions
Really large elevator, could easily fit king size bed all the way to the storage unit.jose o. | Expérience générale
Friendly staff. LOVE the ‘Get the first month free’ storage rental promotion!!Roy S. | Premières impressions
Was double billed at ballpark and had to extend rental Wilson not notified. Social distant not working, Acting like social lazy stupid sccepted.DAVID n. | Premières impressions
Parking lot was so busy and couldn’t find entrance other than that the one month free drew me here Customer service very nice young man helped me.Camille S. | Premières impressions
Le client n'a pas laissé de commentaire.ariel h. | Expérience générale
Personal amable buena atención e interesados por mis necesidadesCarlos M. | Expérience générale
Le client n'a pas laissé de commentaire.yoana w. | Expérience générale
Le client n'a pas laissé de commentaire.Steve L. | Expérience générale
Excellent customer service received from Angie!Geri D. | Premières impressions
Facility looked brand new. Extremely clean and the staff was excellent.Lisette L. | Premières impressions
Le client n'a pas laissé de commentaire.YESSICA MARIA P. | Expérience générale
Le client n'a pas laissé de commentaire.Linda H. | Premières impressions
I could not have had aby better service that what I experienced from U-Haul Moving & Storage Of National City. Their personnel was extremely helpful and accommodating. Anyone choosing their facility will be blessed and thankful for having chosen them.Dimitri b. | Expérience générale
Le client n'a pas laissé de commentaire.Ruben A. | Premières impressions
The location itself was great. However, when calling or returning a call from a specific question, I had to go through 2 Nat'l Customer Service Reps, was on hold for MORE than 30 minutes just to have the last Rep inform me that the local site had what they needed. One, the local site should have called me back to let me know. Two, I understand how busy you are with everyone moving, however, to be handed off to anothe r Nat'l Rep from one Nat'l Rep and to be on hold /on the phone for about 45 minutes was a complete WASTE!Roberto L. | Premières impressions
The girl with different nail polish was awesome. She is very knowledgable about her job.Rodel D. | Premières impressions
Le client n'a pas laissé de commentaire.George R. | Premières impressions
Customer Service is Extraordinary! Definitely Recommend this Locationkelly G. | Premières impressions
Great facilitySteve L. | Premières impressions
My issues came when I finished moving my belongings into the unit. There was no instructions on how to check myself out. I also had an issue checking the truck in after hoursErskine E. | Premières impressions
Roaches in the storage facilityRebecca R. | Premières impressions
Luis was extremely helpful during our visit! He even helped us switch from a unit we thought would hold our items to a larger unit that worked out so much better! He was amazing!Jeamarie A. | Premières impressions
Le client n'a pas laissé de commentaire.alec e. | Expérience générale
Le client n'a pas laissé de commentaire.Jose S. | Expérience générale
The receptionist was very efficientEddie G. | Premières impressions
Excelente servicio. Muy buena ubicación y limpieza como de hospital!!!!Jose H. | Expérience générale
The staff was unfriendly. The policy of having to have two phone numbers is discriminatory. The manager was aggressive and unhelpful.Kimberly B. | Premières impressions
Le client n'a pas laissé de commentaire.kelly G. | Expérience générale
Thanks to everyone for your help. Great job!Brenda K. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron H. | Expérience générale
Le client n'a pas laissé de commentaire.Miguel M. | Premières impressions
Le client n'a pas laissé de commentaire.RAMONA M. | Premières impressions
Le client n'a pas laissé de commentaire.john r. | Expérience générale
Very pleased with the service and the facilities. Will definitely recommend this location to others.Jeremy G. | Premières impressions
They gave my reserved and paid storage unit to someone else. I had to drive 18 min away after 2 hours of them "figuring it out ". I get to the storage they reserved in exchange, it has a lock after 30 min someone breaks the lock and is filled with trash .. I was offered my first month free and I still got charged , not the best experienceSHARLYN E. | Premières impressions
Highly recommended and very recommendable to all people and to all my friends whose gonna need storage and hauling and mostly moving 5 star facilities and excellent service and security of propertyLawrence A. | Expérience générale
You can just walk right up to the door and it opens automatically without having to check in? Not secure. The access hours were restricted, which was an inconvenience. The office closed at eight, which was an inconvenience. The staff is great. Very cool and friendly people that are willing to answer questions and accommodate. They are always cleaning. The place was spotless. Everybody always says national city is gross and dangerous, but it never felt like that.Branden C. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C. | Expérience générale
Le client n'a pas laissé de commentaire.DARRYL S. | Premières impressions
Thank you for your assistance, if I ever need to use a storage facility in the future, I will always come back to use this facility.Belen D. | Expérience générale
Le client n'a pas laissé de commentaire.Verneal E. | Premières impressions
I was able to do everything online and had no hassle! The facility itself was easy to navigate and felt like my belongings were definitely gonna be safe.Savannah A. | Online Move In
Luis at the National city office was very helpful and patient with me. Thanks Luis. I'm also grateful to the staff over at the Chula Vista office for telling me about uhaul storage. Thank you Uhaul!elssy r. | Premières impressions
This facility epitomizes what service in America is. Friendly, efficient, courteous, helpful. I mean what else do you want. They are great!!!!!Jose H. | Premières impressions
Merci.IRINA S. | Expérience générale
Le client n'a pas laissé de commentaire.Heidi P. | Premières impressions
Le client n'a pas laissé de commentaire.Kenny L. | Expérience générale
My only issue was when accessing my storage unit the lights would go out and I would have to walk down the hall to get them to relight because they are motion-sensitive.wendy c. | Expérience générale
The staff is friendly and the manager mark Fernandez was always helpful.Omar N. | Expérience générale
Le client n'a pas laissé de commentaire.Dale P. | Premières impressions
Le client n'a pas laissé de commentaire.ASHELY W. | Expérience générale
Le client n'a pas laissé de commentaire.Janette B. | Premières impressions
Le client n'a pas laissé de commentaire.Jaime Y. | Expérience générale
Le client n'a pas laissé de commentaire.Lizbeth C. | Expérience générale
The staff is very friendly.perla g. | Expérience générale
ThanksJose E. | Premières impressions
This U-Haul Facility is well equipped and organized. I would recommend it specially and because of the conveniency I had experienced . They're pricing is very competitive And undefeated.gene v. | Expérience générale
Le client n'a pas laissé de commentaire.Imelda C. | Expérience générale
Very nice, you were flexible on moving out a couple days after the due date at no extra chargeJose G B. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannette R. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Everybody there was Very Professional and Courteous.I with I could say that about the Mesa Arizona location . When I picked up my car Dolly,the guy helping me seemed like he was on meth.Adrian L. | Premières impressions
Everything was great. Very clean. Always saw a janitor on site. Always felt protected . Only minus is when I was moving out (around the he 1st) i noticed homeless around the facility like they knew it's the time of the month people leave things behind and they were snooping around and I didn't feel safe being there with my son. Other than that EVERYTHING AND EVERYONE at this place gets 5 stars.Elizabeth A. | Expérience générale
Le client n'a pas laissé de commentaire.Santiago B. | Expérience générale
The staff was very helpful.Earl D. | Premières impressions
ExcellentCarolina S. | Expérience générale
Le client n'a pas laissé de commentaire.LUZ R. | Premières impressions
A+Omar R. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle S. | Expérience générale
I had a good experience using u-haul National City. I never had any issues with my storage there. The employees where always nice and helpful and the storage facility was always keeped nice and clean. I would recommend this place.Jaime M. | Expérience générale
I would like to be able to access my unit until a later time without having to pay an extra fee. Other then that it's great.leanna r. | Expérience générale
Gave comments previously. Impressive and efficient.Scott S. | Premières impressions
Exceptionally clean facility including restrooms. Staff very attentive.Felipe R. | Expérience générale
Superb customer service!Kristine T. | Premières impressions
ThanksCorazon M. | Expérience générale
All the stuff they’re nice with the customerHuda P. | Expérience générale
Always like to do business with this location, very courteous people and helpful.David S. | Premières impressions
Everything was good and very clean.. And very secured place tooMiguel L. | Expérience générale
Had to wait a bit for helplaura m. | Premières impressions
Very satisfied with your services. Thank uFrank V. | Expérience générale
Very clean , & felt like my stuff in the storage was taken care of . Thank you uhaul .Andrea M. | Expérience générale
Great staffs, secially Gina / Regina.SHERWIN B. | Expérience générale
Thank you Evan for your kindness and helping us out find the right choice for our needs. We really appreciate how fast and helpful you were to us.Jessie B. | Premières impressions
Not readyada h. | Expérience générale
I would've given a much better rating, but it is just too gosh darn expensive as compared to a neighboring storage unitsAngelita B. | Expérience générale
Evan was informative and patient with me as I've never rented a storage room before and had a lot of questions. Fast friendly service.Senkosol R. | Premières impressions
Good experienceRubiel V. | Expérience générale
Very helpful staff.barrie h. | Premières impressions
I was offered a locker for 30 days, when I came to put stuff inside it was locked! Now I have truck full and will be charged extra because I couldnt get in the locker!!!Jose G. | Premières impressions
Friendly staff, helpful and courteous.Mandie C. | Premières impressions
Would have given an excellent except that the female employes (2) could have been more helpful and sensitive. Need training in customer service.joseph g. | Expérience générale
Self rent feature is amazing!Don C. | Expérience générale
Excellent service!!Sabrina F. | Expérience générale
They attempted to add additional charges, they were unaware I had two additional free days to keep the rental or that I had one month free storage. They always seem confused about things.davey m. | Premières impressions
I give the customer service an A+, though the price to rent a truck was a bit highAmoree L. | Expérience générale
Manager Fred was great.And associate Luis was also very helpful.I am a returning customer thanks to Fred.And plan on staying long term now.Julio S. | Premières impressions
Both times that I was making line at the check out it took little long. Will be nice if the the guy that is helping the person before me gets some help, I heard some employees talking and having funEnrique B. | Premières impressions
Facilities were impeccable and staff very helpful. I would return in a second.Alex H. | Expérience générale
Excellent service.Laura M. | Expérience générale
Very clean facilities and friendly staff.Gregory L. | Expérience générale
Helpful.Michael r. | Premières impressions
Everyone was helpful ,I cant remember the girls name with the long hair,but I'll tell u one thing,she was excellent an new everything I needed to help out with my move.luke h. | Expérience générale
Good service , and god costumer serviceBlanca J. | Expérience générale
Military member so the location was perfect. Was able to access my unit whenever I needed to. Anytime I had questions or concerns someone was always able to help.THOMAS M B. | Expérience générale
I always rent trucks here, excellent service, clean facilities restrooms very clean. THE BEST... STORAGE FACILITY IN NATIONAL CITY. thank you.David S. | Premières impressions
Evans Walters was excellent. I went to rent a 10' truck only, but ended up getting a storage because of the great costumer service.Patricia C. | Premières impressions
Person who helped me was very helpful.fortunato a. | Premières impressions
Clean and secure.george l. | Expérience générale
The staff was almost always very helpful. Only once was a front staff member rude, for which all other staff (especially support staff) made up for in spades. Building was very clean and safe.Amber K. | Expérience générale
Great service n very friendlyBrittney W. | Premières impressions
I was very unhappy with the fact that after I closed out my account and vacated my storage unit I was still charged for another two monthsGenalynn B. | Expérience générale
I would've have been an Excellent service if that security alarm / system was fixed. Although they had the issues for weeks now it is still not fixed. Made my entire move very difficult to do.Suzan b. | Expérience générale
Excellent customer service and the process of getting set up with a storage unit was painless. The only thing that is a mild annoyance is the hidden fees for certain services (ex: ground level unit).Teresa W. | Premières impressions
Staff very friendly. Storage unit very clean.Anika L. | Expérience générale
Uhaul storage my stuff was safe and in good hands. Nice facility and staff was great.Ronald B. | Expérience générale
Great customer service and I really like they have carts for you stuff to take up and down elevaters. NiceVIRGINIA E. | Expérience générale
I recently returned a truck at the U Haul located at 1300 Wilson in National City CA. The customer service that I received from Amanda was beyond excellent. She was courteous and professional.SANTIAGO A. | Premières impressions
Staff was absolutely outstanding. Excellent customer service. They did go above and beyond for me. It's so rare to get that level of customer service in 2019. Thank you VERY much.angelyn f. | Expérience générale
Great experience with the facility!christine n. | Expérience générale
Excellent staff, location and facility. Very smooth process!Montiqueno C. | Expérience générale
Ashley is the best thanks for everything 😉Cynthia H. | Expérience générale
Everything was great, except moving from the u box to the storage unit. The u box was on opposite sides of the building and nobody would move it for us. That made it much harder to unpack.Charlotte M. | Expérience générale
Great customer service, facility and process!Montiqueno C. | Premières impressions
Everything worked out in the end.Zach C. | Expérience générale
Worked welllew s. | Expérience générale
Every single time I needed to communicate with staff they were there. Each team member was friendly, helpful, and didn't seem annoyed by the customers presence. Best uhaul I've ever been to.Sondra M. | Expérience générale
My transaction in Maryland to California seemed very disorganized and I was always loosing almost an hour for every transaction that involved speaking to a human as it related to customer service.REGINA C. | Expérience générale
This uhaul location has the best customer service!!! The staff did above and beyond what was expected. Location is super convenient and clean. I can't say enough positive things about this place!Alise C. | Expérience générale
S.O.Alexis W. | Expérience générale
Luis was excellent on everything, clean facilities, that's the reason I always come back to this storage.David S. | Premières impressions
Need more customers service rep. Waiting time is long to get serviceEusebio S. | Expérience générale
Excellent experience with truck and storage rental, one stop shop for all our family’s moving needs.paul e. | Expérience générale
The overall service was fair. However it was annoying when We took the uhaul to my apartment it was still locked with bolts for travel. This enabled us to unload the box right away.Theresa R. | Expérience générale
Thank you Uhaul!lucia o. | Expérience générale
Very efficient and friendly staff and they make it easy to get your move done.Andrew H. | Expérience générale
First three questions do not apply to me. I used your UBoxes service and it was HORRIBLE! Everything you could do to mess up this service you did!!! I'm waiting to hear how much you will deduct mybillDarwin F. | Expérience générale
great fantasticgeorge l. | Premières impressions
There seemed to be renters squatting out of the storage units. They left take their items out into the hall and hang out at their storage unit for most of the day. This did not make me feel safe.Tammie S. | Expérience générale
We did not go to the facility and used U-boxes that were dropped off at the house and picked up. The driver, Ashley, was incredible, providing outstanding costumer service.Daniel U. | Expérience générale
Very happy customer! Great service, clean!Isaac G. | Expérience générale
The service was great the place is very secure and I would recommend U-Hual to any of my friends .lovell r. | Expérience générale
Customer service people were friendly, professional, and very helpful. Easy for us to learn the ropes--the whole place and units were impeccably clean and orderly. I appreciate the security system.Michele D. | Premières impressions
Necesita más personal en la oficina para atender a los clientes que entregamos unidades... por lo demás excelente la persona que me atendióAlejandro V. | Premières impressions
Excellent customer service, friendly and welcoming staff, and a superb management team. The property was clean, well lit, and conveniently located off the 5 freeway.jacqueline R. | Premières impressions
1st class service throughout. Very impressedPETE R. | Expérience générale
Monique was extremely accommodating! She is a very valuable team member!Natalie J. | Expérience générale
Thank You Mr. ARIAS you Andrade you staff provided excelent customer service.Federico E. | Expérience générale
Very helpful and understanding on move out day.Douglas M. | Expérience générale
Very pleasant experience with this facility.Charles P. | Expérience générale
James immediately contacted me once I completed my online reservation, from that point forward he was professional, polite and very efficient. I will use them again.Kit M. | Premières impressions
Great price, on time, no damageCharles C. | Expérience générale
Ok servicesandra g. | Premières impressions
Friendly and efficient, but too long to check in. Need more people at desk.pamela c. | Premières impressions
Great service! Absolutely recommend!!Shraddha S. | Expérience générale
My entire experience was excellent.Michelle S. | Expérience générale
Vehicle was not only vandalised on property, but also STOLLEN after security complaints were made to upper management, and was also locked in the stairwell and staff never showed to. Worst uhaul in SDCourtney D. | Expérience générale
I highly recommendLiliana H. | Expérience générale
Evan helped us set it all up and he was the best!Mayzie Lyn B. | Premières impressions
.jessica k. | Expérience générale
Ni complaintsmaria v. | Expérience générale
Monique is the best!!!!Alesha U. | Expérience générale
The UBox shipping process was very efficient, Uhaul kept me informed of progress a each step of the cross country trip and the delivery drivers were helpful in both ends of the trip.Rick G. | Expérience générale
Great service at a very competitive price.Martin I. | Expérience générale
We moved our things from Seattle to San Diego at a great discount. There were some issues that we had with the truck and car dolly. The running lights, and cargo lights didn't work.daniel s. | Réservation
Good customer servicefrancisco M. | Expérience générale
Yes I would tell my friends about you I was very satisfied thank youCarmen H. | Expérience générale
Everyone was pleasant and helpful. Thank you!Soretta A. | Réservation
Very goodcharlie c. | Expérience générale
It was relatively average. The facility was fine, the ubox that I got was awful. It was in terrible condition and was falling apart.charissa w. | Expérience générale
the staff was great .Ken H. | Expérience générale
Different pricing and confusion on whether they are separate from uhaul truck rentals had me guessing. Different price quotes from reservation center to actual store varies. Signage at local differEric S. | Réservation
The storage building design/layout/access/parking isn't that functionallori w. | Réservation
I was told I would not be charged for October and an unauthorized payment went through on the 5th of October from Mira mesa Uhaul and Storage. How do i get a refund?SYLVIA C. | Expérience générale
Everything worked out great with my Ubox being delivered from Chicago!Brian H. | Expérience générale
My stuff where very safe, and clean, just like I left it a few months ago, without worrying about the weather getting inside my unit... and the staff where very helpful and nice!!Luz M. | Expérience générale
The staff was very helpful and worked to get my ubox out promptly despite a misunderstanding with another uhaul office. The contents of my ubox arrived safely. Merci.ALEXANDRA S. | Expérience générale
great service!julie v. | Expérience générale
I did not go to the facility myself, but my movers had to return multiple times as the facility could not find my reservation to have my Ubox delivered.Charity H. | Expérience générale
The staff is very friendly and helpful. Storage facility is very clean and modern. Thank you guys for helping me with all my needs.Phillip A. | Réservation
It was an amazing experience with Uhall, from Virginia to Chicago and from Chicago to San Diego: from the Est coast to the West coast. Definitely 5+ start. Simplice AZSimplice A. | Expérience générale
I would recommend this facility.Megan Gilmartin S. | Expérience générale
friendly and fastCorrinne S. | Expérience générale
horrible communication for drop off/pick of u-haul containers. Needed multiple calls. Very unorganized.Victorine V. | Expérience générale
Multiple employees were rude/order was wrong despite calling day before to confirm. Employee blamed me for my reservation being wrong, despite a previous employee making it for me.Jonni J. | Expérience générale
I prefer the facility in Clairemont. I don't like where I had to park to unload / load. Not safe.Scott I. | Expérience générale
The staff at National City were very helpful during our move. They quickly got our car off the dolly, set us up with a free storage unit, and the location was convenient to downtown San Diego.Jodi S. | Réservation
Great experience using UBox!Thomas O. | Expérience générale
I am a very dissatisfied customer with my uhaul experience. A waste of money & no compensation for what they messed up. I should have gone with a company who cared more about the customerkaitlyn g. | Expérience générale
I have a storage on the third floor and i sometimes go in the middle of the night. I never feel creeped out or afraid. This means a lot to me.Pamela N. | Expérience générale
Awesome first experience using a storage facility.Philip M. | Expérience générale
The staff was great. The space was clean and accesible.Maura O. | Expérience générale
Great service.Francelia B. | Expérience générale
Excellent customer service, fast, friendly staff, clean vehicles, clean facility . Im very impressed and will return and recommend to friends and family.Siria M. | Expérience générale
Good constant contact and sevice. MargueriteMarguerite D. | Expérience générale
Very speedy and helpful serviceHaley K A. | Expérience générale
Like the quick, rental of equipment and easy return of equipment. Thanks, great friendly staff also.Adalberto R. | Expérience générale
Ashley was amazing!Samuel H. | Expérience générale
Despite receiving a confirmation of delivery window for Ubox, the facility did not have a driver within SD County to deliver it. Did not receive until much later. Rude staff. Poor service.Nicole H. | Expérience générale
I was surprised and very impress with the service it was beyond exceptional.I will always use this facility if I need this kind of service again.MICHAEL H. | Expérience générale
Great!William A. | Expérience générale
I was very impressed with the service provided by Uhaul and drivers; and not only the performance but positive attitudes and friendly personalities...it was a treat to watch!manny h. | Expérience générale
The service was excellent.Charles K. | Expérience générale
I had 2 large storage units here for 1 year. On move in & move out the office staff were always friendly, knowledgeable & helpful. The facilities were always clean & organized. I highly recommend.Angela K. | Expérience générale
They were slow in communicating and picking up the empty container. We waited all day and didn't receive a call until 7 pm saying they would pick up the next day. Two days wasted. Unnecessary.Mary C. | Expérience générale
So didn't ever stop at the facility, as I had a auabox delivered to my house in La Mesa. But honestly, the friendliness, detailed communication, clear scheduled that mes- that were honored exactlyPatrick S. | Expérience générale
This was an exceptional facility!!!david k. | Expérience générale
My ubox was scheduled to be picked up on a sunday, and it wasn't actually retrieved until wednesday. There was apparently no earlier pick up times in 3 days. No discount offered for their mistake.Robyn L. | Expérience générale
GM Adam is awesome and his staff is incredibly helpful. While emptying our unit, a staff member happened by, checked the unit, and handed us our checkout statement in less than 5 minutes.Jesse L. | Expérience générale
Staff was always available and helpful. Any issues or questions that I had were always taken care of and I can honestly say that I never had any major problems while renting my unit. Thanks again!!!Steve B. | Expérience générale
All Good!Ruben J. | Expérience générale
I am sorry to report, but I did not have a pleasant experience with your company. Most of the people (not all) that I came in contact with seemed as though they may hate their jobs.clayton g. | Expérience générale
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