Évaluations des clients U-Haul Moving & Storage of Natomas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Natomas

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Lorna V. le

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The North Natomas facility was great! The staff, Howard, Robert and Trevor were awesome!!! I would definitely use this facility again, and recommend your awesome Service to my friends and family. Sincerely, Lorna Torres-Del Valle Happy Customer??

Marianne Z. le

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Robert was very helpful and went out of his way to make sure my van rental went smoothly. Thank you for taking the time to help!!

Rosemary V. le

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Le client n'a pas laissé de commentaire.

Gamal B. le

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Overall mostly great - I pretty much only dealt with the folks who delivered the actual boxes. Which is good because anytime I called directly I was transferred three times and rarely got the help I was seeking. My one big complaint (which isn't that big) is that one of my boxes arrived with a busted lock. Uhaul offered nothing in the form of helping or rectifying their carelessness - so on a long day of unloading I had to go spend money on a bolt cutter and a new lock. The response I was given by Uhaul employees was basically, "too bad, figure it out yourself." And I was also charged for a month of storage of which I used online 8 days. I don't have a lot of faith they'll refund that money - but we'll see. Overall it worked for what I needed, the convenience was worth it, maybe the extra money for PODS is better.

Jason A. le

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Only thing I can complain about was that GPS sent me to wrong location, but found the office. Very professional and courteous service when picking up and dropping off. Very good selection of vehicles and that were clean and well maintained. I would recommended this office and will use again.

DOUGLAS C. le

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Le client n'a pas laissé de commentaire.

Teresa Y. le

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Tina Lopez did a great job.

James A. le

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Staff can be more expeditious, too slow and carefree.

Deanna C. le

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Le client n'a pas laissé de commentaire.

terrell J. le

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The workers were kind and service was fast. thanks

Salaam S. le

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I was not pleased with multiple calls and threats regarding returning the cargo trailer. I was still within my 6 hour window, yet the calls were intrusive and unprofessionally excessive.

Sharon C. le

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Keep up the great work! ??

Payal P. le

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I had really great experience with this location. I would like to give special shout out to Shayne who helped me so much. He answered all of my questions so patiently and friendly, making the whole process of reserving a truck so easy for me. He is one of the best employees they have and he deserves to be recognized by the company !! Thank you so much Shayne for making my moving process so easy and comfortable.

Tony V. le

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Reserved online only to find out that the truck I reserved was not available when I got there. $50 guarantee is BS. Had to rent a van instead and basically double the miles driven because I had to make two trips. I don't believe this is the fault of this particular location, but more of U-Haul's online process. I was very disappointed.

Mark H. le

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It appeared the right front tire was overly worn. I did not notice it when I first rented the vehicle.

Carolyn A. le

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Great customer service, fast, and explanation of how uhaul works was explained thoroughly.

Maria L. le

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Promotion

Austin S. le

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Le client n'a pas laissé de commentaire.

ryan M. le

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Requested a 26' truck through online reservation and got a matching email confirmation. When checking in online the reservation showed a 20' truck reserved. The location was able to change back to a 26' truck. Marking down starts because the truck was rented with 1/4 tank gas and started stumbling within 5 miles of driving. Turns out that 1/4 tank is nearly empty and it was running out of gas, was fine after adding a couple of gallons before returning. When I commented to the staff returning the truck, I was told not to drive it below 1/4 tank because this is a known issue. WHY was it rented without sufficient gas???

Ashley J. le

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Thank you Jose and Daniel!

Shealaron R. le

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Le client n'a pas laissé de commentaire.

Vijay B. le

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Le client n'a pas laissé de commentaire.

Vincent F. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

Julia R. le

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When I returned the vehicle, I was accused of putting two dents in the sliding door. I explained that there was NO way that I could have done that, as it was not parked near any other vehicles during the time I used it. I said that they must have been there before, but no one conducted a walk-around with me prior to leaving the property. I was told by UHaul employee Shane that "we don't do that anymore," and that I was supposed to have done my own walk around inspection as instructed through a text message. He went on to say that he would not charge me for the repairs, since I opted not to get UHaul's insurance, but that next time, I needed to get UHaul's insurance. I've rented a van from UHaul several times this year, and will continue to do so as needed. I will not return to this location because of Shane's attitude, his assumption that I damaged the vehicle, and his tone of voice.

Shauniea G. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Le client n'a pas laissé de commentaire.

Karl R. le

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Le client n'a pas laissé de commentaire.

Sharon H. le

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Le client n'a pas laissé de commentaire.

Lisa J. le

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Le client n'a pas laissé de commentaire.

ROSAINI A. le

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Le client n'a pas laissé de commentaire.

Carey T. le

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Le client n'a pas laissé de commentaire.

Rodolfo V. le

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you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Martin V. le

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Hi

Kristin H. le

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Great staff, extremely friendly and helpful, huge clean storage area!

Thomas R. le

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Very positive experience. U-Box is the way to go!

don h. le

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The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

Gerado G. le

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People are so nice

Zachary W. le

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Everything went smoothly shipping my property across country in a ubox.

Liz J. le

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Pods were delivered to home, but no one in office was clear about the price $60-$90 ?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee