Customer Reviews for U-Haul Moving & Storage of Naugatuck

924 évaluations

799 New Haven Rd   Naugatuck, CT 06770

(203) 490-4111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 490-4111

799 New Haven Rd
Naugatuck, CT 06770

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The Uhaul rep who took care of our transaction did an excellent job! Ray from the Naugatuck location was thorough and very friendly. Made the transaction very easy for us. Highly recommend this location and representative! thanks Ray

Joanne F. 
Évaluation :
5

The girl that works at the naugatuck store was so helpful that I would come to see you for any of my other rentals in the future and she needs to be awarded for a wonderful great job she is doing and she knows what her customers want

Steven P.  |  Premières impressions 
Évaluation :
3

The only reason I was at this location is because the location I reserved (Waterbury) did not have my truck because the previous customer returned it here instead. I feel the two locations should have communicated so that I didn't spend extra time going to the first one only to have them tell me it wasn't really there. Even when I got to this location, the truck wasn't ready because the key had been misplaced. This caused me to spend another 45 minutes waiting while they tried to track down the key. I just felt that overall my time was not particularly valued.

Adam S. 
Évaluation :
5

Best service ever! Van was clean and in perfect condition. The gentlemen we dealt with (pickup and return)...Raymond Morales was a pleasure to work with. Extremely nowledgeable, efficient, personable. I am a local artist, and it's easier to rent a van for a show. I had previously rented vans from "other companies"....and it was a nightmare!!!! UHaul is the only way to go. I've already made a reservation for my next show. Thank you for a wonderful experience! Nancy H.

Nancy H. 
Évaluation :
5

Very helpful staff!

Alyssa C. 
Évaluation :
5

Honestly great service all round. The only bummer was I wanted a 17ft truck when I reserved online but the location only had 15ft.

Jose P. 
Évaluation :
5

The manager at the location was very pleasant and helpful. It was a great renting experience.

WAH C. 
Évaluation :
5

The gentleman that worked at the center was outstanding

DONALDJ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Everyone is so helpful there. I will highly recommend this facility to anyone. It was a great experience.

Dawn D.  |  Premières impressions 
Évaluation :
4

Chelsea Pierre was super friendly and helpful She was at the Naugatuck location

Albert P.  |  Premières impressions 
Évaluation :
1

I had a reservation at 7am and the Naugatuck location didn't open until 8:30am (it was supposed to open at 7am). I had to wait for 90min and made the whole moving day way behind the schedule, and what else do you want to hear from me???

Zhihua G. 
Évaluation :
5

Keep up the good work

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hilda M. 
Évaluation :
5

Hey! Raymond is the guy, he is such a wonderful go to guy. Thanks for the service Raymond

Barsay B. 
Évaluation :
5

Just keep it up, great working crew!

Hector G. 
Évaluation :
5

Very friendly staff , customer friendly hours and times to access the units. Very well maintained and carts are always available for your moving needs , super close to my house and extremely easy to setup and rent, have used the location for multiple vehicle rentals since and would recommend that as well. A+ love them !

Robert M.  |  Expérience générale 
Évaluation :
1

Mirrors missing. Brakes need attention. First van no rear view. Second van half mirror missing on driver's side. Can't believe how lax you are with safety. Tire pressure sign on the whole time. But the dirt and smell were shocking. How about using good old clean rags and soap instead of sour ones and scented products? I am writing. to the consumer protection agency about your substandard safety.

VIVIEN K. 
Évaluation :
5

Employee who served was efficient, helpful and process was fast. However, he was wearing an NRA (National Rifle Association) hat and a t-shirt that said "Guns are my life" or words to that effect. A U-Haul uniform would be more appropriate, everyone is entitled to their own opinions but with all the current political issues and gun violence we found this to be insensitive.

Matthew T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHNATHAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRON A. 
Évaluation :
4

this location was far from our home and not the selected site of pick up, but it worked

Alfred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
4

I was very pleased with the storage facility. My only constructive criticism was that it could've been a little better maintained. I came in two days in a row to pick up things and noticed that the rodent traps in the aisle and some stained pillows in the entryway had been there for the same two days. Also, one day I arrived and there were no carts available except mattress carts. Otherwise I had a very positive experience working with the people there; and, I was very pleased with the security.

Robert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
5

A special thanks and high rating to Chelsea, the manager, at the New Haven Road location for her excellent customer service and kindness shown to me during a very difficult move. Helene Summa

HELENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

They were very patient with my questions and they had no issues with helping me open my unit. These people deserve raises. Idk what you're paying them but it needs to be more.

Amanda V.  |  Premières impressions 
Évaluation :
5

I have now had three UHaul rentals this year and have been very pleased with the trucks, cost, and service.

Mark S. 
Évaluation :
5

Very fast service clean van wonderful day

CARLTON S. 
Évaluation :
4

There was 1 gentleman I believe he was manager when I returned the van who was extremely helpful....polite and knowledgeable.. .who should become supervisor...and I thank him

Christine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

I was very pleased, especially with the man who checked me back in the night I returned the van. The office was closed, and he was just there to prepare for storm Henri. However he was very accommodating, and rather than me having to use the on-line check in process, he efficiently got me on my way very quickly. Really good customer-focused service.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F. 
Évaluation :
1

I've rented from UHaul numerous times, but never this location before. I've had a horrible experience and will never go back to this location. I had a reservation on Saturday 8/7 for 8am, I showed up around 7:30am to get started on paperwork early. There was another man standing outside, his reservation was for 7am but there was no one in the building. Several others showed up and some left, everyone having reservations for that day. A few of us started calling around to figure out what was going on, at first we were told there was nothing they could do because they didn't have a phone number for any manager at the store. I called the waterbury location and they said that they would send an employee. A Plainville employee called to inform me that I could go to another location to pick up a truck or wait another 30 mins to get a truck at the Naugatuck location and told me that I would receive a 50 $credit because it was way past my pick up time. I told her I would just wait for the employee to get to Naugatuck because I had things to pick up there. Finally at 9am an employee arrived but he didn't have keys to this location. 5 mins later another employee showed up with keys, after he tried turning around and walking away once he saw all of us outside until I called out to him. By the time I got my truck and left UHaul it was 9:30am. I had people helping me move, had to get my keys in Manchester by a certain time and other deadlines I had to meet, that now were all pushed back. When I returned my truck I asked the guy who was outside about my credit since I received the truck late, he said he would have to apply it and that it would show on my receipt. I received the receipt and charge to my credit card but no credit for the inconvenience. I called the Naugatuck UHaul store to talk to the manager about my credit and it took me 3 days to get ahold of her; everytime I called it was she wasn't in yet, she was supposed to be in but she didn't get there yet, not sure where she was, she would call me back.. when I finally got ahold of her she told me to wait 3 days to see if the credit went on my car, I was supposed to call her on Friday 8/13 but called her on Monday 8/16 instead and told her the credit was not there. She said she would process that for me and that she had to wait to see if it went to my account before she did it. Why was it not just deducted from my total before my card was charged? She said it would take 3 days to show and that I would receive a confirmation email when she processed it. I still have no email or a credit to my card. I do not want to speak with her again about this matter, she's seems completely unprofessional and seemed like I was being an inconvenience to her. I am completely appalled at the customer service at this location. On top of having to wait 1 1/2 longer for my rental, throwing my entire day off and having to deal with this almost 2 weeks later due to lack of communication is absurd. Not sure who is running that location, but they need better training on their service skills. I would like a representative to contact me about this matter. Merci

Stephanie M. 
Évaluation :
4

It would be very helpful if U-Haul could research and recommend an App similar to Google Maps that if specifically geared toward towing trailers / renting moving trucks. In the Connecticut / New York area there are several Parkways where trailers / commercial truck are prohibited. We were traveling from Connecticut to Philadelphia and had to travel I-95 only because we had no other way to confidentially navigate around it. There was major construction and incredibility heavy traffic conditions. Not only would such an App be more convenient for UHaul customers but it would also reduce the likelihood of accidents / damage to UHaul vehicles by being able to navigate around heavily congested / construction areas.

JOSEPH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDEAU L. 
Évaluation :
5

Chelsea Pierre was very pleasant and professional and made the whole process quick and easy. She explained everything and I'm sure we will have no problems with anything. Thank You, Chelsea

Kevin R.  |  Premières impressions 
Évaluation :
5

We need a truck to transport over 500 book bags and supplies for our church out reach. They gave us a great deal. The manager and staff treated us with the utmost respect and professionalism.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro G. 
Évaluation :
5

I left all my furniture for 29 days and was always going to the place to organize my things. I have always found it clean and at room temperature thanks to everyone who works at Uhaul in Naugatuck CT

jose E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
1

Location was supposed to be open at 7am several people waiting to pick up equipment after numerous telephone calls someone finally showed up at 9am. The franchise for the Naugatuck, CT location should be revoked and given to a responsible person. Terrible customr service I am done with U-Haul!!!

Raymond R. 
Évaluation :
5

Give customers access to WiFi so if they're in an area with No Cell Service they can still do after hours booking and returns

John T. 
Évaluation :
5

I was overcharged for 4 gallons of gas when I returned it with the exact amount I picked it up with, I dropped it off at 6:30 PM and they did not send me my receipt till 715 so I could not call back, I even have a picture of the fuel gauge when I picked it up and they rounded the fuel down to charge me another 21 $. I am a frequent customer and not happy that 203â€"2 58â€"1538 look up my account

GENE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
5

Well all was great, the only thing was , they told me I will get first month free witch sounds awesome, but when I claim my free month they told me the rule to get my free month and it was not cool.

Hector G.  |  Expérience générale 
Évaluation :
3

I ordered a 5x8 enclosed trailer 3 weeks before I needed it. I arrived and it was not there. I called 2 days prior to confirm and they said I was allset. I ended up with a motor cycle open trailer. Not the fault of the 2 employees who did their best but the fault of the manager.

EDWARD C. 
Évaluation :
5

Booking with Ray was awesome. Drop off with Paige was painless. Thanks guys!!! Great service. 😀

LEE T. 
Évaluation :
5

Raymond provided excellent customer service. He went above and beyond all expectations in assisting me.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A.  |  Premières impressions 
Évaluation :
5

Outstanding service!!!

MARCO M. 
Évaluation :
4

Offer rentals for over 24hrs like you did in the past!

KENNETH L. 
Évaluation :
2

The employees don't really know much. I asked on 4 different times to take my Son off of my account and I wasn't done. They lick my storage units when my account was up to date. They argue about who is going to help when I go into the office, they are outside the back door and they reek of pot.

bonnie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
5

The people over there was very nice and helpful

Rim F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
1

No staff at location at pickup time had to call UHaul and waited 1hr

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA S. 
Évaluation :
5

My name is Franco the unit I have 1226 the is a girl work there she very Nice professional and she help me with Anything the she is a Excellent worker tank you Regard Franco

franco p.  |  Expérience générale 
Évaluation :
1

I recommended that this particular truck be removed from service. When driving this particular truck on the highway it was constantly over revving at 3000 rpm so also when driving at 60 miles an hour the steering wheel was cocked to the 10 o'clock position and if you let your hands go it would immediately pull the entire truck to the 2 o'clock to 30 position which if you didn't hold the steering wheel at the 10 o'clock position you would fare in to the right lane. This particular truck was extremely dangerous to drive and I hope they did take it out a service to get their front end realigned and checked because as soon as I returned it I was very outspoken to the workers at this location as to remove this vehicle from service until it was repaired. Also I've tried numerous times to call the 1 800 number and you have at least a 50 minute week which is very ridiculous to get ahold of customer service. Thank you Anthony Ayala 203-278-3147

ANTHONY A. 
Évaluation :
1

Check the tires of the truck before its drive off lot

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK P. 
Évaluation :
2

This location was not easy or efficient to work with. I ordered a van and once I got there I received a dead van, then the second van I was given had no mirror present. They cleaned out of vans so I had to upgrade to a 10ft truck which cost more. Also my time was not shifted to account for all of the company's issues and time wasted. Once I came back to return the truck the next day, the man I dealt with was quite rude. Though I dealt with multiple issues for a vehicle I was guaranteed, he responded with questions on why I had issues. Then when I asked for a receipt to indicate the miles I actually drove, I received a receipt for the initial quote and he argued with me that it was the most up to date one when it clearly wasn't. After, I once again showed him this was not the correct updated receipt, he seemed frustrated and then provided me with a new copy. Overall, I will not be returning to this uhaul location.

Noureen A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Farah T. 
Évaluation :
3

The 15 foot truck that I reserved had one tire that was deflated to 14 pounds PSI. It also had a visor on the driver side that was loose and hanging down because of a broken bracket. The second (replacement) truck was a 10 foot truck; and, at first, I could not find the headlight switch because it had been pushed through the dashboard. That caused me some concern. After I was able to fish it out with some difficulty, I found out that it was set on auto which was better. Otherwise, the staff was very friendly and helpful and the transition from the 15 foot truck to the 10 foot truck was made very simple. The storage unit I'm renting is very easy to use and I am assured of it's security by all of the security measures in place. I found the online truck check out complicated to do on my cell phone and found it much easier to just go in to the representative inside to complete my check out and check in. I would recommend this facility to any of my friends.

ROBERT T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernando G.  |  Expérience générale 
Évaluation :
2

First of all, I requested a 15' truck for 8 hours on Friday afternoon around 2pm with a 10:30am pickup time. My reservation was confirmed. Saturday @ 7:30am I was contacted and told the location had none available. They then made a reservation with a neighboring town's uhaul. That location contacted me at around 8:15am to say they wouldn't be able to honor that reservation. At about 9 am someone called me from the reservation department and said they had a truck in Meriden which is about 23 miles away in the opposite direction of my move. I expressed this and asked if I would be credited for the mileage, I was told no because it was my choice to accept this truck. I informed them that my 'choice' was the original location where I made my reservation. Needless to say, I didn't get a truck until 5pm! Over 6 hours later than I requested. The person who handled my transaction ( Jacob ) said that because the truck wasn't reserved the following morning he would notate that the truck would be returned by 8:15am...he did not. Although I returned the truck before 10pm I didn't leave the keys because I didn't have my phone available. I arrived at uhaul at around 6:45am this morning to complete the return and was billed for a second day. I told Brandon that I was not going to pay additional charges based on the fiasco that was securing this rental and Jacob's own words. He began mumbling under his breath. He later said that I rented the truck Saturday morning and should have expected the additional cost. He was at the facility in the morning when I was speaking with Chelsea the manager about the problem with my reservation. But he was not there at 5pm when I actually received the truck. He was very rude as well as misinformed. This location really needs to get their act together. Even the manager, although she was well mannered was not great with customer service. For example, I went to the facility because when the call center transferred me back to her she said " please hold for one second I'm with a customer. " 29 minutes later she returned to the call as I was parking at the facility. I left my house to go there after holding 15 mins! Back to Sunday morning, a different employee was there and was explaining the charges, I told her why I came in this morning instead of returning it at 11:15pm the previous evening and Brandon interjected that " We don't rent 24/7! " At this point it was time for him to go! This young lady contacted her boss and resolved the issue in a matter of minutes and I must admit in my anger I didn't get her name, which I should have because as far as this truck rental went she proved to be the most efficient person I dealt with.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD E. 
Évaluation :
5

I needed the truck for over a week and communicated this when booking a month in advance. When we went to pick it up we were told only 3 days( policy changed). The associate waved this since it wasn't going to rented( he did get spoken to for doing this). Commumicate policy upfront with customers.

eileen C. 
Évaluation :
5

I saw he started to clean the truck as I was leaving

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Nothing service everything was perfect

KEVIN T. 
Évaluation :
5

Nothing. It was a great experience.

Mary G. 
Évaluation :
5

Service was professional and quick!!!!

CARL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

I Rated the cleanliness of the location as n/a because It had a drop off location outside the store. This drop off feature was handy.

LARRY B. 
Évaluation :
4

Be available by phone or text to communicate with the office.

BOBBY H. 
Évaluation :
1

They over charged me. They refuse to explain the charges. Page, Thomas and Emily were extremely rude and unprofessional. The morning manager was not knowledgeable at all. I will dispute the charge till this situation is fixed.

JOAO G. 
Évaluation :
5

Manager arranged to have a vehicle available within an hour as I was a walk-in.

wendy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE S. 
Évaluation :
4

Online request for 10x15 no climate. Billed for 10x15 climate. Otherwise fine service.

Gregory D.  |  Premières impressions 
Évaluation :
3

They hardly talk to to you. Didnt explain any thing just said check you email.

Ginger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn d.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Expérience générale 
Évaluation :
5

As soon as I started the vehicle a warning light service engine oil soon come on. You would think a vehicle with 7000 miles on the odometer should be OK.

JOHN P. 
Évaluation :
4

"exact" size of unit was smaller then 10x15x8. But I guess I could have measured it my self ahead of time. No major problem.

Carl H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM L. 
Évaluation :
5

Staff was nice, truck was clean and easy pick up and drop off .

JOSEPH K. 
Évaluation :
5

The windows and the dashboard were dirty. Maybe wipe down the inside of dust and wash the windows before re-renting.

DIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MaryAnn S.  |  Premières impressions 
Évaluation :
5

I got the same cargo van as last time and it didn't smell like chewed gum and cigarettes. Good to see that Chelsea Pierre took care of the problem. Last time I mentioned it to her and it made a big difference. Customers, mention !

FRANK E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Accommodation, affordable work

ALVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

The only improvement would be to add staff. There was only one person working so the wait time was pretty long. The woman was very good but she can only do so much at once.

Megan S. 
Évaluation :
5

The customer rep was Ray and he was absolutely professional, courteous and friendly!

BAILEY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA L. 
Évaluation :
2

The Mgr was nice, the location clean. After explaining the issue I had with my SCHEDULED TRUCK RENTAL, she said would take care of some of the Rental truck issues I had...1st the truck wasn't available at time it was GUARANTEED to be, so time was changed. Then I called to confirm and the Time & DATE WAS CHANGED. Mgr said she would credit me the 50 $guaranteed if reservation wasn't completed as scheduled. (Time will tell, credit not immediate). Then the young man (Jacob, who handled my rental at location, obviously wasn't experienced enough to check me out, as I had the charge for my truck rental show up on my Credit card as THREE SEPARATE CHARGES! (I hope this gets adjusted correctly or my account will be messed up! (Instead of having a 415 $charge, I have a 1 245 $total charge showing on my credit card, 3 @ 415 $each! Jacob has messed up a prior truck rental to the point the Regional Mgr had to GET INVOLVED to straighten it out!) Overall, my experience with U-Haul, FRUSTRATING...😲😣 I'll pay a bit more and rent trucks from PENSKE. Additionally, the trucks are better MAINTAINED at Penske.

Carol F. 
Évaluation :
2

Your employees are constantly on their cell phones and are not very knowledgeable about anything.

LJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

nice , clean well lit facility, safe and secure as well

christopher s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
5

Your software is antiquated & terribly slow. Difficult for your employees. Location is great, but not enough trailers.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

A first when I want to the Facility I was Disappointed you comp.system e dint work for days i finely i got a call from the manager store Sasha and she professionally Taking care of the paperwork plus I got the strip card so on the and Everything worked out good tanks to Sasha Tank you Franco Palmieri 👍

franco p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xylina B.  |  Premières impressions 
Évaluation :
4

All those rat traps in the hallways alarmed me. I went through everything outside before I brought it back into the house.

Thomas A.  |  Expérience générale 
Évaluation :
5

The customer service representatives were very friendly , informative , helpful

Debora V.  |  Premières impressions 
Évaluation :
4

Had some difficulty. Did not get pass key on first visit. I reserved one 10x10unit. When I came to check out the unit Uhaul reserved both a 10x10 as well as a 5x10. I had that corrected to one 10x10 and when I came to move in the 10x10 unit was given to another person. i finally had to use two 5x10 units. Needless to say this was very inconvenient..

Ron I.  |  Premières impressions 
Évaluation :
5

What a clean and well lit facility. The bathroom is also spotless. I would definitely store items here again and the new manager Chelsea is very nice and friendly. Merci.

PAULIE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTEL G.  |  Premières impressions 
Évaluation :
4

My only comment is sending out a late payment notice to everyone on the account when it is only a day late. I get you want to get paid, but send it to me before you send it out to the alternate contact.

Patrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert S.  |  Online Move In 
Évaluation :
5

Rep was pleasant and patient.

Joanne P.  |  Premières impressions 
Évaluation :
5

love their customer service -I rate them with 10 stars

Brenda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth C.  |  Online Move In 
Évaluation :
2

Very rude manager

Michael c h.  |  Expérience générale 
Évaluation :
1

This particular storage unit in Naugatuck is EXTREMELY unprofessional, STAFF (the manager JESSICA and Stephanie) are rude, lazy, and the way they interact with their customers is unacceptable. I have called the Corporate office and upon speaking to them, they agreed about my recent experience as well; telling me that each store is ran different and they are sorry; and that I am not the only one who has been having a horrible experience. Every time I called to speak to them, they lied and gave me the run around, not to mention when we first got the units, they gave us the WRONG one causing the alarm to go off EVERY TIME we went to the units. They stopped responding to my emails, lied, and told me I was NEVER in touch in touch with them. I had to start documenting my conversations with times, dates, and what conversations went on. I will NEVER recommend the Naugatuck unit to ANYONE! On the RARE chance I spoke to a NICE human being over there, it was a man named Anthony. He actually helped and showed some type of human reactions other than clipped tones, huffing, and he NEVER hung up on me. He also LOOKED out together and not sloppy and unkempt like the women who are in charge. If you use this PARTICULAR STORE in Naugatuck, God speed. Document EVERYTHING and I hope you never have to interact with that horrible human being, Jessica. It's all false impressions at the first interaction. Like I said, God Speed.

Vicki N.  |  Expérience générale 
Évaluation :
4

Everything was good. I asked in advance about after hours returns and was told I had to be back by 5pm sunday. To learn on sunday that I could have returned the truck after hours. Everything was fine but I could have used the extra hour. Also, for storage rental the unit is not automatically set up for auto pay. I feel like that should be an offered option. I did it on the second day.

Fernando G.  |  Premières impressions 
Évaluation :
1

The staff is fantastic!!! However I paid up front for an extra month to be cautious. I absolutely lost money. I wouldn't and won't recommend renting a storage unit. I understand that the company may get screwed over because people leave things and never come back. Well this is a case of me having nothing to put there and paying for it.

shyela m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evanthia B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick S.  |  Premières impressions 
Évaluation :
5

Each and every staff member of U-Haul was professional and helpful. Thank you so much for making a difficult move much easier! I would highly recommend the Naugatuck U-Haul to family and friends,.

Katrina R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Expérience générale 
Évaluation :
5

Late hrs for access would be great.

MaryAnn s.  |  Premières impressions 
Évaluation :
4

With the security that is in place access should be allowed 24hrs.

JEFFERY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca E.  |  Expérience générale 
Évaluation :
2

No loading dock! No easy access to get in. Rat traps in the units! A giant pole in my unit taking up space. No carts available. They don't have the big size units, like the one I reserved, they give you 2 units to make the size, which means you have to buy more locks . Just a million reasons to bail on this place.

Raymond A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

Jessica and I think his name is Craig were always friendly and very helpful to me ever time I came into the facility.

Norma W.  |  Expérience générale 
Évaluation :
5

this is a busy place - we were here for over a year and visited our stuff regularly so saw it a lot. Nice folks. Clean bathroom and water fountain was always appreciated.

patricia b.  |  Expérience générale 
Évaluation :
5

The staff who helped me out on my check-in day were great! Helpful and quick

Zach K.  |  Premières impressions 
Évaluation :
5

Everyone here has been helpful throughout my time renting my storage unit. Moving is very stressful and they've been helpful with truck rentals as well. Absolutely no hassles. This location did not provide me with no added stress to my move.

Michael S.  |  Expérience générale 
Évaluation :
2

I attempted to use after-hours access to my unit for the first time this evening. My name was acknowledged correctly when I swiped my card, but then the access code which had been provided to me by U-Haul (AND IS ON MY E-MAIL FROM U-HAUL) was denied. I am NOT a happy customer right now and am considering canceling my contract with this U-Haul!

Laurel W.  |  Online Move In 
Évaluation :
5

Gregory helped me a lot with setting up my storage unit. He provided me with information about movers and trunk rental. He even came out to help me when my card wasn't recognized in the system yet to grant me access to my new unit.

Michael S.  |  Premières impressions 
Évaluation :
5

All the help you need for the accommodation of storing your personal items are excellent. Thank you very much

lorraine m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa v.  |  Premières impressions 
Évaluation :
5

Needed a place close by for storing some personal stuff when I came across this facility. Prices a good and I like the fact that the storage compartments are alarmed. Staff is great to work with. Friendly and courteous. Would recommend this facility to my friends.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica g.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was very nice and took the time to answer any questions I had. I had a small issue with key card access but it was handled rite away.

Jessica R.  |  Premières impressions 
Évaluation :
5

Very clean and very professional and knowledgeable service. Great, easy to use facility!

Hubert B.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. The truck was easy to drive

Stephen S.  |  Premières impressions 
Évaluation :
5

The staff at the Naugatuck facility (the two females) couldn't be nicer to deal with. Very helpful and pleasant. They also got me set up with a storage unit, explained the facility and policies.

John E.  |  Premières impressions 
Évaluation :
5

Excellent service. Everything was explained to me perfectly. I was walked through everything step by step. And showed how the storage worked. Thank you :)

Christina B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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