Le client n'a pas laissé de commentaire.Patrick O.
Customer Reviews for U-Haul Moving & Storage of New Center
Pour nous contacter
Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff at pick up location were excellent - very helpful, curious and prompt. Definitely use again.Robert S.
Great location. Daniel was extremely helpful.JEFFREY C.
Le client n'a pas laissé de commentaire.Katrina R.
When i arrived, they did not have the appropriate truck available that i had reserved a month prior. Extremely frustrating situation that caused a lot of unplanned logistical hassleKelly C.
By not over charging me and accusing me of taking keys right after I handed it to a worker. I also got charged a full 75 when I was told if I brought back with a good amount of gas it wouldn't be charged $75. You guys are a scam and I'll be sure to talk to a court office to see how this can be fixed. I got a truck half filled with gas and then told I had to fill it up to be also charged on top of that a full 75 still after putting gas into a truck I don't own that I'm just renting. On top of all that I had to wait a whole hour to even get service to even get the vehicles key to move which I was late doing.. because of the incompetence of your workers and this â€œu-haulâ€ company do better by not ripping people off. I will go down to the police station tomorrow talk them personally about how me putting gas into a renting truck which I had to put 30 in also on top of that getting charged a full75 so I actually paid 105 or more to get a truck to get ripped off. Because doesn't sound legal to me or right by a customer by having them fill up the company trucks gas and charge them over than what is advertised. ILLEGALkatelyn J.
Le client n'a pas laissé de commentaire.Lauren M.
Terrible customer service. The woman who we worked with entered the incorrect return city for the vehicle and told us that it was our responsibility to get it corrected. She was also checking text messages while she worked on our contract, don't know if they were work related or personal.Neil M.
The mileage on my truck was wrong. Truck was on E. I had a lot of issues returning it. The mirror was floppy and caused me not to be able to see in the expresswayCortez J.
Picking up my uhaul took forever due to there only being one person working the desk.Jaclyn R.
take the big cardboard sign out of the truckDOMINIC P.
The staff was very friendly and helpful!Pamela R.
Big thank you to the professional rep that assisted me quickly. Best Uhaul location in the area!Sarah D.
Le client n'a pas laissé de commentaire.WAYNE W.
Le client n'a pas laissé de commentaire.Chris C.
Hire more help.Sheree M.
Le client n'a pas laissé de commentaire.Wendell P.
The service was absolutely terrible. I rented a van to move, and tried to also get a storage unit, but got nothing but barely 3 word replies to my questions from the woman at the counter. I basically was suckered into renting a van, thinking I would also have a storage spaceâ€¦WRONG! Not until I returned with a van full of stuff was I clearly told, though I was able to make reservations onlineâ€¦that there were NO AVAILABLE STORAGE UNITS! I had to come up with a backup plan fast to unload and return the van. Alsoâ€¦I got screwed on a lock I never received and didn't need. You're better than this Uhaul!Dway M.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.Zsabetta B.
Le client n'a pas laissé de commentaire.Tara W.
Upon pickup of the vehicle, it had multiple damages that were not depicted in the photographs shown in the online inspection, so I had to upload new photographs during my initial inspection. Also, I was charged for two days' rental--the vehicle and equipment were returned the same day as pickup and keys placed in the dropbox because no staff were present in the office. Merci.Philip R.
Although the inside service was good, the outside service was poor. The young man Ken was rude and was not in a hurry to assist. The placeSheila M.
Honestly, I NEVER take the time to write reviews but the service at this location was so bad that I felt compelled to share my opinion. The women at the front desk appears to hate her job and shows that with every customer. She was straight up rude and unfriendly. I will not return.Joshua S.
Make sure that the attendance who check out the return vehicles put gas in them and also make sure that the odometers are right and match what's on the printed sheet that the customer service gives you other than that it was goodHoward R.
The customer service agent was very helpful and polite.Jo Ann C.
Everyone at that location is so friendly and helpful I've been going them for yearsDebbie L.
Le client n'a pas laissé de commentaire.Robbin W.
The staff was not helpful and the facility was disorganized. UnderstaffedRon H.
Le client n'a pas laissé de commentaire.Cassandra J.
Nothing. The gentleman outside cleaning and organizing is very impressive. The first time I seen him he was helping a customer. Then when I brought the truck back it was 7:05pm he explained everything and proceeded back to cleaning the trucks. He has great customer service! Please recognize him for his outstanding service!Stephanie J.
Le client n'a pas laissé de commentaire.Sandra P.
Le client n'a pas laissé de commentaire.Veronica C.
Le client n'a pas laissé de commentaire.Wayne Johnson J.
Don't knowDuane W.
Waited hour an hourSteve U.
Le client n'a pas laissé de commentaire.Shelia P.
I waited an hour to pick up. There was one person working and a long line of people ahead of me. When I left there was an even longer line of people waiting. My sense is they had more than an hour wait. Truck was good and drop off was easy.Karl D.
The staff inside was rude to the point of being almost mean. The person who checked me in acted like he was forced to be there. The truck was fine, but the customer service was memorable.Ashely D.
close downJennifer B.
Le client n'a pas laissé de commentaire.Alexia B.
The waiting time was too much. I believe you guys can do better.Chisom O.
Le client n'a pas laissé de commentaire.leslie G.
Le client n'a pas laissé de commentaire.Shonya S.
Truck smelled like weedDaniel G.
The salesperson that helped me was friendly and professional. My transaction was effortless. Thank you Uhaul!Cynthia O.
Le client n'a pas laissé de commentaire.Sapphire D.
Le client n'a pas laissé de commentaire.Shandra D.
Le client n'a pas laissé de commentaire.Quiana B.
boxes sent to wrong location, no details given on how to access box, website errors, extreme wait times on the phone, nightmare experience from start to endJennifer B.
Le client n'a pas laissé de commentaire.roy S.
Everything was great. Just keep up the great work.Lynette H.
There was a lot of dust in the vehicle (dashboard) so it wasn't sanitized. The last person's phone and some personal items under the seat so it wasn't checked.Jacqueline S.
Transparency of pricing add oneJen M.
Very helpful and customer focused employees, from front desk to turn in. Great experience !Joseph L.
Le client n'a pas laissé de commentaire.Marlene W.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Kenneth G.
The problem with this storage unit is the price. There are EXTRA FEES you have to pay. So I had 3 units in total costing me $149 a month (which increased EVERY FEW MONTHS) in total. I emptied 2 units which only left one but was told because I left a few items in them, I would be charged the full price until I went back and emptied them completely. I returned to do that but found that one of the units had another person renting it. I was told they would remain empty/ unoccupied until I returned and "it was not their policy to empty units out". Obviously, this wasn't true. I was still charged the full price for three units for months, instead of just one unit which I wanted to keep. The manager was over this and kept the charges. This place is NOT RECOMMENDED by me even though they are the cheapest priced storage place around.ernest w. | Expérience générale
The staff was professional and courteous. I would definitely recommend this location and utilize their services again.Yalunda D.
Ramp didn't work and indicated fuel was not in the tank. Contract said 1/4 and it was more like an 1/8.Thomas L.
Le client n'a pas laissé de commentaire.Alexandra F.
The staff were. very professional.gertrude W.
The staff is rude the chubby girl with the braids literally was hiding in the bath room the whole time I would not recommenddejah M.
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
Le client n'a pas laissé de commentaire.Maxine C.
The app could ask for my picture in advance and approve my credentials before I get thereRyan F.
Respectable Customer ServiceKevin F.
No customer service, too.much confusion of storage units, no explanation of sizes, twice units I reserved were not available upon arrival. The unit on March 28th was dirty, not clean, & the ceiling had fallen down..William B. | Premières impressions
truck was damaged. the rental i had made wasnt even ready when i got there. had to go inside even tho i had it reserved to pick up via mobile app. it's been a week and still didn't get my deposit back.Jason West J.
Everything was greatAli G.
Get new staff for this location. Just clean house.LaDawn S.
All the staff professional friendlyShanice M.
Le client n'a pas laissé de commentaire.Russell J.
The employees are fast and professional. The location is good. Prices are expensive. We had to swipe our card too many times for unit access. There's only 1 elevator.shirley t. | Expérience générale
Le client n'a pas laissé de commentaire.randale W.
Quick check out. Courtis staff.Veronica C.
Le client n'a pas laissé de commentaire.RYAN W.
Le client n'a pas laissé de commentaire.RYAN W.
Le client n'a pas laissé de commentaire.Tess B.
UHaul corporate changed my pickup to here. Utterly ridiculous having to pick up a trailer from this location. They clearly didn't know how it worked. Furious. It also turned out this location screwed up my drop off location, causing me to have to reload and drive an additional 15 miles I was charged for as additional mileage. Will NEVER do business with UHaul again.John K.
Keep up the good work!Donissa T.
Please fix the key return box. Had to call and get customer service to help just to return Their own truck keys.Sterling J.
Le client n'a pas laissé de commentaire.James S.
My va was Horribly dirty horrible disgusting I feel that this rental should've been free dirty the van wasn't got everything insideDebbie L.
Keep doing what you're doing. Employee was friendly and very helpful.Daniel M.
Le client n'a pas laissé de commentaire.Grace D.
Le client n'a pas laissé de commentaire.Eric J. | Premières impressions
I had a wonderful experience. I don't have any recommendations how to make it better. Best experience moving experience I've ever had.MEGAN R.
Le client n'a pas laissé de commentaire.Paul O.
Staff friendly but not helpful the staff speeds through forms not answering questions and lied about gas and mileage when I showed them the app wasn't working properly for me to return truck.lauren m. | Expérience générale
Le client n'a pas laissé de commentaire.Celestine M.
Le client n'a pas laissé de commentaire.Steven D.
Very polite and helpful.Paul O.
Nothing. Your staff was great! The lady who helped me was awesomeKAREN F.
Le client n'a pas laissé de commentaire.Raymond J.
Very easy mobile rental experience. Location was easily accessed and very clean. The whole experience was super simple.Eric S.
Le client n'a pas laissé de commentaire.Joseph L.
Only thing I could think of is how the payment is reimbursed to my account and the amount of time it takes for it to show up. That was not explain to me. It would've been helpful to understand the reimbursement processLynette H.
Great place to go businessVincent M.
Terrible Stressful Scary it took forever and I left confused - I got there and left my truck in the pickup area. Went inside and the lady told me to leave the keys in the truck and even tho I had questions and she was unoccupied, she did not help to walk me through the drop off process. I went outside and I was very confused because I saw the signs that said don't leave until someone comes out to help. I waited hoping someone will come, then, I came inside again and i asked her for assistance and she finally called someone to help me. He came out and very harshly told me to wait inside; he is like " you want your printed receipt or not?" I went back inside he came back gave me the receipt and left (I honestly thought he was mind altered or something because he did not say a word and avoided me while I was looking my receipt and left to a room private room) I asked the lady again why I was charged another 42 dollars!? she said that I went over mi millage. I did not, I actually used 50 out of 60 and filled up the tank as well. She did not understand the receipt and had another customer screaming at her because she did not find her order in the meantime. There was no order in lines, she did not put any order. everyone was trying to talk to her and she was doing 3 or 4 things at the same time. The other guy was still in the room, she had to call him to his phone every time there was a truck outside waiting for being revised. There was no control in the traffic whatsoever, someone, almost crash into the Uhaul I was dropping - it was scary. He drove the vehicles very fast and aggressively as well. coming back to my receipt I did not understand because the rental of a truck was more expensive that 42! and I rented a dali as well. Either he or she got it wrong. Then she took a minute finally and told me that I was receiving 42 as a refund. But it was a charge! so she said go home it will take about a month for me to see changes on the fees I paid. I have two pedning charges in my card one for 117 and other for 42. - no one clarified anything to me I left so sad of how they treated me, it was Detroit, I live here but I felt mistreatment. They were rolling their eyes at least twice of how I was trying to ask them questions and double checking details. I did not mind waiting, but she did not want to help me. They have a beautiful location with HORRIBLE service. my wife almost got run into another car that was not obeying the circuit. It's a DANGEROUS location, I want my refund. I was responsible for making sure everything was in the time manner, took care of your truck, and mindfully try to navigate the situation, but I felt unsafe being there, I am sorry. you guys need to do something with this BEAUTIFUL location. Please call me if you have any questions. 646 771 6111 Yeriko Vargasyeriko V.
Had a smooth ride went to the place didn't have to wait even 2 minutes was on the road very thankful I could use a debit card .. life saver of the day i truly appreciate their serviceAngel W.
This weekend was the worst experience I ever had with uhaul services, the entry card I was given to access was never loaded correctly I walked from the elevator to the customer service 4 times before they got it right only to find out that the storage unit was too small I had to scramble to find somewhere else to store my things. I was charged for a dolly that I didn't get and when I returned the truck the uhaul app wasn't working it kept telling me my time expired so I just took pictures called customer service which was 1 hour wait on the phone to check in because there also wasn't a Dropbox to leave the keys in I had to put the keys in the glove box. It was crowded with people trying figure how to return the trucks and what to do with the keys. No discount was added for any inconvenience nor was I refunded for not getting a dolly.lauren M.
Picking up my vehicle took over an hour. I first waited in line for some time-after I got to the desk things went quickly. However, I had some questions that the lady at the desk couldn't answer and just said to ask the guy outside. She gave me the contract and said to walk outside and find the guy in the parking lot. There's no one to be found in the parking lot, so I'm walking around aimlessly until I go back inside to find someone. When I finally find him, he takes me around the parking lot searching for the vehicle on my paperwork and can't find it. So then he takes me back inside, spends a lot of time looking around, ends up back on the computer and has to swap out the car for me. He also couldn't answer the questions I had and said I could just â€œlet my return location deal with itâ€. I get to the vehicle, and it's like the â€œdisplayâ€ vehicleâ€¦so it has advertisement cardboard all over the windshield that I had to take down, and gas tank had hardly 1/4 tankâ€¦.this is the first half of the journey. I'll reply about the rest at my return locationâ€¦ I don't ever write negative reviews but I had such a poor experience here.Ashley Z.
Le client n'a pas laissé de commentaire.Marvin F. | Expérience générale
Our pleasant initial experience was greatly influenced by the kind, capable and professional assistance by U-Haul employee Shatoria Jones. You are fortunate to have such helpful and dedicated employees as Shatoria ! We are planning to rent additional climate controlled units when they become available and wish unit availability was easier to assess. We like the unique facility and staff very much so far ! We hope U-Haul will continue with efforts to make climate control as comfortable as possible. Cold & Heat reflecting windows films, from Michigan Glass Coatings, could be of great value to you and your clients. There are other solutions which would help as well. Thank you ! AnnMarie & PaulANN D. | Premières impressions
The moving process was very stressful. It was not explained during the reservation that you only have one elevator to use , and that you need to Purchase a lock for your unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. People We're getting on the elevator trying to go down as we were trying to go up. Confusion and chaos. I even twice had to make people get off of the elevator so that I could continue to my floor. This was very stressful and almost became physical. Upon a person's reservation you guys should explain the whole process so that no one is surprised by anything that may happen. I will not and do not recommend your facility to anyone. And as a matter of fact I will never use this Facility again!!! Now that I have had that experience, the next time I Need a storage unit I will definitely purchase a ground unit. Get it together u-haul!!!Terra S. | Premières impressions
Staff was extremely polite and very accommodating. Facility was well maintained. I had both, a pod and a storage unit. Any concerns I had were immediately addressed. Merci.shaundra h. | Expérience générale
Elevators were not working most of the timeGiovana A. | Expérience générale
Le client n'a pas laissé de commentaire.Daryl L. | Premières impressions
Le client n'a pas laissé de commentaire.lon j. | Expérience générale
I am impressed at the conditions and cleanliness of the facility. I wasn't expecting to see it as clean. I also appreciate the covered docks which protect from the weather during loading and unloading. The check-in process was a bit tricky at first, and although it can get tiresome to have to enter one's access code at every step, I do appreciate the security that this process provides.Luis M. | Premières impressions
You charge me 100 dollars for just putting out items I did not want and I saw other people items there also such as mattresses, tables etc and I thought it was a space to put unwanted items. I was not informed that i would be charged a fee. It was not in the contract. I always paired on time and I needed the extra money you charged me. Too many problems with the elevators going up to the 7th floor.plus my storage fee went up. In addition I was given a damage truck and was told to go buy oil and put in truck your van and trucks should have been inspectedTracy W. | Premières impressions
Le client n'a pas laissé de commentaire.Tonia H. | Expérience générale
Le client n'a pas laissé de commentaire.Tori G. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly B. | Expérience générale
Le client n'a pas laissé de commentaire.Lovie H. | Expérience générale
Le client n'a pas laissé de commentaire.Jazell H. | Expérience générale
Le client n'a pas laissé de commentaire.Atlantis J. | Premières impressions
I can't recommend this facility enough - mostly because the staff goes above and beyond at every opportunity. Steve was the manager I dealt with, and he was always professional, giving excellent customer service. If I ever need a storage facility or rental again, I will come here. Moving and having personal belongings in storage is so stressful - this team really did a great job in making it as stress-free as possible.Elizabeth U. | Expérience générale
Thank You for keeping my belongings safe if I was to need it again I will come back , I highly recommend you guys.Janet H. | Expérience générale
I accessed my unit maybe 5 time in the year I had it. The elevator was broken 3 of the 5 times. When I went to get my belongs and close my account the elevator was broken. It took 2 hours for me to make 2 trips up and down. This was a huge inconvenience as i was on a strict time schedule. The broken elevators caused Me to miss my appointment which costed me extra money.Phillip H. | Expérience générale
The Gentleman was very helpfulGREGORY C. | Premières impressions
This was the best Uhaul facility that I have ever used. I had an easy time getting my truck and storage unit.Timothy M. | Premières impressions
Le client n'a pas laissé de commentaire.Julian M. | Expérience générale
Le client n'a pas laissé de commentaire.Bessie L. | Expérience générale
I'm sure staffing has been impacted by Covid. However, your staff remain courteous, helpful and responsive. Sunday, January 8 when I signed out of my rental there was only one young man on staff. In spite of a long line, a customer on the phone and the need to address a customer at a storage unit, he remained calm, courteous and efficient. He is to be commended.Minnie H. | Expérience générale
my experience today moving in was very challenging. There was a clear staff shortage, so the front desk person made several mistakes that delayed me from accessing my unit for up to 90 minutes. When I eventually received my unit, I got a 5x5x7 unit instead of a 5x8x10 unit. This forced me to throw out the rest of my furniture that did not fit. Knowing that I can not afford to come on weekdays with my demanding COVID workload at the hospital. I'm still being charged the price of the 5x8x10 for the 5x5x7. I kindly request an arrangement the is fair and compensate for the loss of my furniture and time. That being said, I was to leave an outstanding review for Mark S., the U-Haul employee, and helper that took ownership to help me out with the mess.Joud-Nadim-Salim J. | Premières impressions
I needed more space than what my unit was. I wanted to buy another unit because my movers were packing my unit. I was trying to avoid paytmy movers additional money. I asked if I could rent another. The young lady at the desk said there weren't any left. I went to my car to look for myself. I found what I needed. So I rented an additional unit easy! Thank goodness I checked for myself. Shame on her. Why would she lie? Bad for business.Guessner W. | Online Move In
Le client n'a pas laissé de commentaire.Celia B. | Expérience générale
Steven is an AWESOME manager!! The staff follows the example of the leader!Sheila D. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia L. | Expérience générale
Had a great experience at this storage facility. Every time i came in everyone was always so helpful. Loved the convenience of the location as well. Thanks so much for everythingTricia E. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA L. | Expérience générale
The place was clean everyone was so nice , I love how big it is I never been inside of one but I do deal with uhaul thank you will recommend it.Merry Christmas TeamJanet H. | Premières impressions
Le client n'a pas laissé de commentaire.Marion H. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE M. | Expérience générale
Le client n'a pas laissé de commentaire.Daryl L. | Premières impressions
Le client n'a pas laissé de commentaire.Sheletha D. | Expérience générale
Le client n'a pas laissé de commentaire.Keith H. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya M. | Expérience générale
My experience was excellent..Thanks Sentoria and Steve for your excellent customer service👍🏾TRACEY J. | Expérience générale
Le client n'a pas laissé de commentaire.john r. | Expérience générale
Le client n'a pas laissé de commentaire.TERESA SHAREE E. | Expérience générale
Le client n'a pas laissé de commentaire.MARK R. | Expérience générale
Steve, the manager, and the young woman that checked me in were terrific. Very helpful and they explained everything to me very clearly. I was very very impressed. The original unit I was supposed to get, 7045, was occupied so they quickly found another unit very close, 7041, and an employee showed me where to go. When I came back downstairs the first young woman that helped me met me in the lobby to give me an updated copy of my contract which showed the reversal of unit 7045 and the addition of unit 7041. Great problem solving skills and attentive to me to not make me wait in line again to get my updated contract. Awesome. The facility was spotless and all of the security cameras and monitors, card swiping etc make me feel very confident that my belonging are secure.Mike O. | Premières impressions
Le client n'a pas laissé de commentaire.shekar e. | Premières impressions
elevator sucks but staff is amazingMary C. | Expérience générale
The associate that helped me was extremely nice, clear, and patient!Cathlyn N. | Premières impressions
Le client n'a pas laissé de commentaire.Beverly L. | Expérience générale
Space was limited at this location. We stored at another location as well.anthony c. | Expérience générale
Very Professional. Extremely courteous.FANNIE F. | Expérience générale
I have no commentMARION M. | Premières impressions
Le client n'a pas laissé de commentaire.WL C. | Expérience générale
Le client n'a pas laissé de commentaire.Tya E. | Online Move In
Never received a key card and always had to wait in line for 30 minutes to get a access code as there was ALWAYS only one person working. Only once did the code work, got lucky and was able to get on the elevator when someone else showed up with a key card.sherry m. | Expérience générale
Le client n'a pas laissé de commentaire.Larae B. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY P. | Expérience générale
Le client n'a pas laissé de commentaire.jeanetta l. | Expérience générale
Le client n'a pas laissé de commentaire.Autumn D. | Expérience générale
Keep doing what you are doingMarcus W. | Premières impressions
Le client n'a pas laissé de commentaire.Terea c. | Premières impressions
Le client n'a pas laissé de commentaire.Chamaria B. | Expérience générale
Le client n'a pas laissé de commentaire.Margaret N. | Expérience générale
Le client n'a pas laissé de commentaire.Carol J. | Premières impressions
I just need larger space . PeriodLeppel P. | Premières impressions
Le client n'a pas laissé de commentaire.Vilecia B. | Expérience générale
Sent the manager numerous emails regarding my Uhaul account and had no response. Steven Garrett Jr please respond to my email Dom Spicer email@example.comDominic S. | Expérience générale
Quite possibly the best storage facility on the planet. I cannot think of a single thing to truly complain about. I stored a large amount of my personal items at this location for over three years, as I moved from Detroit to Europe. Many of these items were of a very high value. My property was never disturbed and the facility was always accessible and safe. The staff members were easy-going and helpful. Merci!Monty L. | Expérience générale
The only problem was a discrepancy with storage unit locks. The locks specified on the website were not available for purchase or use during the entire time we rented our storage unit.Carol I. | Expérience générale
Very impressed by the facility and the east of moving in. The staff was very helpful and I'm very pleased with my choice to use U-Haul!MARGARET H. | Premières impressions
This facility will be very convenient, accessible during foul weather conditions with its covered loading and unloading facility. There are plenty of moving dollies available free of charge to move your personal items back and forth between your locker and vehicle. I like that the units are climate controlled especially during the colder part of the year or summer time. Staff are very friendly and helpful and you can get all your packaging needs on site. That the facility also offers U-Haul equipment on site is a plus again very convenient.Philip W. | Premières impressions
Steve, the manager is always professional and friendly!CHARLES W. | Premières impressions
Le client n'a pas laissé de commentaire.Danny M. | Premières impressions
Le client n'a pas laissé de commentaire.Rodney L. | Premières impressions
Le client n'a pas laissé de commentaire.Jason C. | Expérience générale
Le client n'a pas laissé de commentaire.Jahnetia P. | Expérience générale
I like the storage unit..So far so good..I just moved in..TRACEY J. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha R. | Expérience générale
The employees deserve raised and bonuses. The employees deserve weekly pay. The access card has to be swiped too many times. There is only 1 elevator. People have to go up to seven floors for a storage unit. Some units are too smallshirley t. | Premières impressions
Le client n'a pas laissé de commentaire.DANA LYNN M. | Expérience générale
Didn’t have the size I needed,other than that it was very good.Jannelle W. | Premières impressions
Le client n'a pas laissé de commentaire.Tawana W. | Online Move In
Le client n'a pas laissé de commentaire.Jonathan P. | Premières impressions
Le client n'a pas laissé de commentaire.Alexandra G. | Expérience générale
Le client n'a pas laissé de commentaire.Margaret N. | Premières impressions
Le client n'a pas laissé de commentaire.Cristhian V. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa B. | Expérience générale
Le client n'a pas laissé de commentaire.Gwendelyn M. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly W. | Premières impressions
Le client n'a pas laissé de commentaire.PEREZ J. | Premières impressions
Le client n'a pas laissé de commentaire.HOZIE R. | Premières impressions
The staff was slow, unclear, and unhelpful. Instructions to get to my unit were unclear and the code that they gave me for the elevator didn't work. Every time I opened my unit the alarm would sound because the system did not sign the unit over to me. Most of the staff, except for one, was unhelpful about this and it was not resolved. The unit was clean and easy to find once I got the elevator to work.Adriana V. | Premières impressions
Le client n'a pas laissé de commentaire.Jane B. | Premières impressions
Le client n'a pas laissé de commentaire.Venus W. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia R. | Expérience générale
As a customer I truly appreciate the staff on Baltimore for their professionalism as well as going above and beyond their job description to provide an excellent service. Merci.Cynthia F. | Expérience générale
We were very pleased with our experience using U-Haul's storage unit, and would definitely use one in the future if needed. -Jim HolverstottJames H. | Expérience générale
Le client n'a pas laissé de commentaire.CRISTAL ANTIONET M. | Expérience générale
GREAT PLACEROBERT G. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew K. | Online Move In
Le client n'a pas laissé de commentaire.Jeffrey K. | Expérience générale
Storage Card did not provide eleavator access to 7th floor when I attempted to move in items after unloading. I wasted more than an hour reloading items after I found out elevator would not allow me to go to the 7th floor. I was told by another cusotmer that he had observed other customer have problems taking the elevator to the 4th and 7th floors No employee was available to answer questions at 8:00 pm.Ralph S. | Premières impressions
My unit that I reserved was taken so I have to spend more per month (From $109 to $124). Once I got my unit number, that unit taken as well. So I had to call down on the intercom and wait for a new unit. Not a very good first impression.Trent E. | Premières impressions
Steven and the desk staff are great.Elizabeth U. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC J. | Premières impressions
I am currently awaiting to hear back from UHAUL about my reservation tha prematurely expried 754024-00103310. I did not initiate the end of this agreement and am according to my account my storage lease expired. I am trying to resolve this and then I will likely rate my experience with UHAUL much differently.Stephen M. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany A. | Online Move In
Not sure why I had to pay for air condition floor but it was very warm!IVY S. | Expérience générale
Le client n'a pas laissé de commentaire.Peter L. | Expérience générale
Thank you for your professionalism!Cynthia F. | Premières impressions
Le client n'a pas laissé de commentaire.Tynesha C. | Expérience générale
Le client n'a pas laissé de commentaire.Cristal M. | Expérience générale
Love the staff and facilities.Matthew O. | Premières impressions
I gave it a three star because I was renting storage space for me under my name Jeanine McDonald, not Roy Barnett. I need to have this changed.Jeanine M. | Premières impressions
GREAT JOB!Clifford J. | Expérience générale
Le client n'a pas laissé de commentaire.Maleia H. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica K. | Expérience générale
Le client n'a pas laissé de commentaire.Joslynn E. | Expérience générale
Le client n'a pas laissé de commentaire.robert r. | Premières impressions
Le client n'a pas laissé de commentaire.FAITH L. | Expérience générale
Le client n'a pas laissé de commentaire.Ilana P. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald B. | Expérience générale
Le client n'a pas laissé de commentaire.Emily G. | Online Move In
Le client n'a pas laissé de commentaire.Nicholas M. | Expérience générale
Not sure what happened, but seems like these people are scammers. Went, told them I was moving out, rented a truck. Was told everything was all set, all I had to do was return the truck, and everything would be closed out. Just got a bill for $600 the other day though, apparently they kept charging me the whole time. I guess that's what to expect from a company like uhaul. Will obviously pay the $600, but will also spend $600 spreading the word about what disgusting people you are. Had a great experience prior to the scamming. Sad.Mikael A. | Expérience générale
Le client n'a pas laissé de commentaire.Dominique S. | Expérience générale
Le client n'a pas laissé de commentaire.Paul C. | Premières impressions
Le client n'a pas laissé de commentaire.JAMEKA B. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer S. | Premières impressions
II love U HaulEVLYN C. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan F. | Expérience générale
Elevator was not working and attendant was rude when seeking how to get to upper floors. Besides that the storage facility was clean and accessible. Front office staff was very helpful.Clayton B. | Premières impressions
Le client n'a pas laissé de commentaire.DIANE G. | Expérience générale
I appreciate the convenience and professional support from the staff at this location. Best everMarijuana W. | Expérience générale
Le client n'a pas laissé de commentaire.Lorretta P. | Expérience générale
Le client n'a pas laissé de commentaire.KWASI H. | Premières impressions
All of a sudden hours changed for storage. Picked up uhaul truck 3/21 and the dark skin stocky guy made me walk all the way across the street to retrieve truck instead of him getting it like he suppose to and he didn't evaluate the truck nor the gas til I told him to. Gas was less that 3/8. When I went to return my storage card he seen me go in and out of office looking for staff and he stay in a uhaul truck textn. I walked up to the truck he was in and he just took the card and continued textn instead of taking me inside the building to get closing statement of storage. He was lazy and unprofessional. I will never use this facility again.Lamar B. | Expérience générale
Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. Merci.KATHRYN R. | Online Move In
Le client n'a pas laissé de commentaire.Margot E. | Expérience générale
The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !IVY S. | Premières impressions
The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn't recommend anyone to go to that location. Horrible experience.Dorthea T. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin S. | Online Move In
Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. Kenneth G. | Premières impressions
So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Merci.Marijuana W. | Premières impressions
Convenient, clean, and the staff was always courteous and helpful.SHANIKA C. | Expérience générale
I would use this location in the future. Only potential issue were some long wait times on the phone to make monthly unit payments, but that is understandable when things are busy during certain times of the day and week.aaron w. | Expérience générale
I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.Willie G. | Premières impressions
I was unable to apply my free month of storage coupon during the online move-in process.Philip D. | Online Move In
When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!Salena N. | Premières impressions
Great location and super convenient.Kay S. | Expérience générale
Le client n'a pas laissé de commentaire.David S. | Expérience générale
Le client n'a pas laissé de commentaire.Tianna J. | Expérience générale
Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.Tina V. | Expérience générale
Le client n'a pas laissé de commentaire.David R. | Premières impressions
Le client n'a pas laissé de commentaire.Zena M. | Premières impressions
Very convenientLilliana R. | Expérience générale
Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicatedKIMBERLY J. | Premières impressions
The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It's never fully staffed. It's always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can't use the stairs! Do better.Delynea B. | Expérience générale
No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.Burke F. | Premières impressions
Le client n'a pas laissé de commentaire.Alexa B. | Expérience générale
Le client n'a pas laissé de commentaire.Desean J. | Premières impressions
Le client n'a pas laissé de commentaire.BAAQARKAMAU E. | Expérience générale
Le client n'a pas laissé de commentaire.REBECCA M. | Premières impressions
Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).Gianni F. | Expérience générale
Le client n'a pas laissé de commentaire.Jason W. | Expérience générale
Le client n'a pas laissé de commentaire.Tina B. | Premières impressions
Steve was super helpfulPeter D. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas Y. | Premières impressions
Le client n'a pas laissé de commentaire.Cari W. | Expérience générale
Power was out at the storeage sitedwight S. | Premières impressions
Le client n'a pas laissé de commentaire.Marilyn C. | Premières impressions
Le client n'a pas laissé de commentaire.Elaine F. | Expérience générale
Le client n'a pas laissé de commentaire.Marquita N. | Expérience générale
Great customer service every visit.Tyra T. | Expérience générale
Steve singer helped me and he was very knowledgeable and helpful throughout my experienceCamara C. | Premières impressions
Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1,5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.Gianni F. | Premières impressions
Staff was very helpful and kind. Easy to load in and outKyle D. | Expérience générale
I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 藍/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.Tony J. | Expérience générale
Le client n'a pas laissé de commentaire.Lindajoyce R. | Expérience générale
Le client n'a pas laissé de commentaire.Montrice D. | Premières impressions
I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...Alexa B. | Premières impressions
Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.Bethany B. | Expérience générale
alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.Amitosh S. | Premières impressions
This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.Johnny l. | Premières impressions
Great and very helpful from management to everyone I came across!BRITTANY L. | Expérience générale
When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.Sandra L S. | Expérience générale
merciUraina F. | Premières impressions
The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.SETH M. | Premières impressions
Le client n'a pas laissé de commentaire.David C. | Expérience générale
I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.VIOLA LYNN W. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle G. | Expérience générale
I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!Sandra L S. | Premières impressions
Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.Hussien L. | Expérience générale
Le client n'a pas laissé de commentaire.KATHY H. | Expérience générale
My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I'm disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don't worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .Jammie F. | Expérience générale
This facility is great and the workers are awesome.Tiffany C. | Premières impressions
Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.Cynthia C. | Premières impressions
Management was super difficult to work with!allison B. | Expérience générale
The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.Christina S. | Expérience générale
Le client n'a pas laissé de commentaire.Chynaarzena H. | Expérience générale
Le client n'a pas laissé de commentaire.Elaine F. | Premières impressions
Worked with me through some tough times. Excellent, caring, genuine staff.Robert S. | Expérience générale
You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in businessERIC T. | Premières impressions
Le client n'a pas laissé de commentaire.Alisa P. | Expérience générale
Great great placeKEVIN H. | Expérience générale
Staff was very friendly & helpful, so far so good.bobby s. | Premières impressions
The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.Chris l. | Expérience générale
Very well mannered nice polite and very organized...Karriena H. | Premières impressions
No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.Lissa P. | Premières impressions
Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Merci encore!LEAH W. | Expérience générale
Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.Reginald B. | Premières impressions
Great service!patrice p. | Expérience générale
I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.Catrenia P. | Premières impressions
Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!daniel W. | Premières impressions
The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.Linnette E. | Premières impressions
I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be BackNa'tezha p. | Expérience générale
Reps are friendly and helpful. Facility is well maintained and clean.Kimberly H. | Premières impressions
Excellent teamworkClarence V. | Expérience générale
With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpfulAnita P. | Expérience générale
Not enough help and elevator issues too many timesNerissa I. | Expérience générale
Great serviceAlma P. | Premières impressions
Very helpful and friendlycarissa l. | Expérience générale
Friendly helpful staff. Reliable truck.TERRY J. | Premières impressions
Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.Barry T. | Premières impressions
Your staff was very friendly and helpfulJosephine F. | Expérience générale
No commentsANTONIO W. | Expérience générale
This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.Kathryn L. | Expérience générale
Very pleasant experience I was completely satisfiedTAMIKA E. | Expérience générale
I have had my storage for a year and five months, and never had a problem, every one has always been courteous.ranell b. | Expérience générale
except for the elevatorBetty H. | Premières impressions
Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percentGarcia M. | Expérience générale
Fix the gap in the elevator pleaseEricka D. | Expérience générale
Merci.joseph H. | Expérience générale
It was nice working with the friendly and knowledgeable staff.ELLORIE S. | Expérience générale
Very good facilityBlaine D. | Expérience générale
Great service perfect for my storage needs.Noelle G. | Expérience générale
Good serviceGRAYLING R. | Premières impressions
The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.samantha d. | Premières impressions
Thanks for being flexible / allowing me to consolidate my two storage spacesjoseph H. | Expérience générale
Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.Elizabeth T. | Expérience générale
was satisfied with my overall experience.CHRISTOPHER N. | Expérience générale
Daniel was excellentDavid S. | Premières impressions
Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hrApril R. | Premières impressions
Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.Alisa B. | Expérience générale
Amazing how only one person would actually help customers.Jayme B. | Premières impressions
Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.Cynthia A. | Expérience générale
Great staff, very knowledgeable, polite and helpful.Donnis B. | Premières impressions
Very friendlyCynthia R. | Expérience générale
My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.Versa W. | Premières impressions
Very professional. Very cleanJeffrey S. | Premières impressions
Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!Courtney T. | Premières impressions
Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significantZehra H. | Premières impressions
Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be incDonna C. | Premières impressions
Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.carissa l. | Premières impressions
Staff is pleasant and helpful.marcus m. | Expérience générale
it was a pleasant experience!Kenneth D. | Expérience générale
Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.MICHAEL L. | Expérience générale
No team work or respect for timekyra e. | Premières impressions
Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.PELECIA P. | Expérience générale
Great experience, the staff was excellent.Pamela R. | Expérience générale
the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.Antheny W. | Premières impressions
Clean and secure. Great customer service.Pablo B. | Premières impressions
I've used this U-Haul location on and off for about five years. I haven't had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!Marie V. | Expérience générale
It is very convenient to Wayne State. Great for summer storage.Stacy R. | Expérience générale
I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteousSamantha B. | Expérience générale
I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.DAVID T. | Premières impressions
Didn't have the unit I reserved available as quoted.JERMAIN J. | Réservation
The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.meaghan m. | Expérience générale
The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!ernest w. | Réservation
U-Haul service was good. I rate it 4 stars.latricia r. | Réservation
Very knowledgeable.CHERYL C. | Expérience générale
Very Great Customer Service Thank you very muchChristopher M. | Réservation
Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.alex c. | Expérience générale
Superb facility, just didn't require stoage any longer.Raymond C. | Expérience générale
It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.CATHERINE C. | Expérience générale
U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.AZAD G. | Expérience générale
Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.Samantha B. | Réservation
I'd recommend this facility to anyone who has storage needs.Cana O. | Expérience générale
The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattressesFrank P. | Réservation
Please see my formal complaint. Reference id: 1963650Jayme B. | Expérience générale
I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.Rasul M. | Expérience générale
Great job Michael. Keep doing your professional skills at UHAUL.KEVIN F. | Réservation
My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! MerciCHRISTOPHER M. | Expérience générale
Drop off was a little confusing but the location was easy to find!Lauren A. | Réservation
Excellent serviceYOLUNDA T. | Expérience générale
Great placebrett f. | Expérience générale
Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.Andrew B. | Expérience générale
Great professionalaletha s. | Réservation
Will definitely come back if neededTOSHIA D. | Expérience générale
Thank you! For all your consideration and help. Respectfully, Tiffany ErvinTIFFANY E. | Expérience générale
This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.Raina P. | Expérience générale
It was better than I thought. Very secure and clean!Brandi B. | Expérience générale
Excellent friendly and courteous staffjohn v. | Expérience générale
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