Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
after picking up truck enroute to fuel it there was noise behind the seats, when we arrived at home and checked we found behind the seats, 2 pillows, 1 pair of cowboy boots, a small Guitar, and a metal sport bottle that was rolling around, also vehicle smelled of previous smokers and windshield was dirty, as was the seats and what looked liked something goohey on middle seat, we returned items to pick up point and cleaned vehicle ourselves
George L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark C.
Évaluation :
5
Staff was great
GREGORY A.
Évaluation :
5
Great staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!
Dawn D.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia C.
Évaluation :
5
The staff here was great. Thanks!
JOSHUA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan F.
Évaluation :
5
Give the true price for truck rental as opposed to 19,95 for the day.
JOSEANGEL C.
Évaluation :
4
The attendant noticed issues mentioned above regarding truck and made note in his report. I would expect some type of reimbursement for the condition of the truck.
Mark A.
Évaluation :
5
Extremely professional, helpful and friendly. Best uhaul experience ever!
Brad P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debra P.
|
Expérience générale
Évaluation :
5
Very friendly & helpful staff.
Wendy C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fritz M.
Évaluation :
5
The csr was helpful and friendly. The whole transaction was very smooth. I would go there again
Roberta S.
Évaluation :
5
Unlike the young lady in Leesburg who was very rude, the folks at New Smyna were very kind and helpful. I would definitely do business with them again if the need arises.
Perry W.
Évaluation :
5
Extremely professional and helpful.
Brad P.
|
Premières impressions
Évaluation :
5
The best UHaul experience I have ever had
Brad P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VENITTA R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald M.
Évaluation :
1
The van had bugs crawling it it. I was overcharged for mileage calculated incorrectly by your system and when I explained this to Catherine at the location she yelled at me and hung up on me. Please call me so I can get this resolved. 813 763-9464.
VIRGINIA R.
Évaluation :
5
Staff was perfect as was everything else!
Kassi M.
Évaluation :
5
All was great
Steven B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BEN E.
Évaluation :
5
Very nice to be able to rent a van for moving in New Smyrna Beach. The people at this location were super friendly.
Robert H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendi W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
dan H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrone M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hermannus E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES H.
Évaluation :
5
Very quick drop off
Vincent B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
steve c.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark F.
Évaluation :
5
Thank you for making my move easy.
Belinda B.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Katrina W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H.
Évaluation :
5
Customer service is excellent.
EDWARD D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald S.
Évaluation :
5
everything was quick and easy.
Debbie F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRETT M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia O.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Justin C.
Évaluation :
5
Easy pick up. Friendly staff
Bob H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
August B.
Évaluation :
5
Staff was courteous and very helpful.
William P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Y.
Évaluation :
5
Nothing at all. Keep up the terrific work!
DENISE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Georges R.
Évaluation :
5
Franklyn was super helpful. He really went above and beyond for the move-in. Well done.
Troy T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth L.
Évaluation :
5
Katherine gave us excellent care. We had travel from wv. She helped us be sure our needs were met.
Lu L.
Évaluation :
5
Super easy to start up and access is convenient. The staff is friendly.
Dawn D.
|
Premières impressions
Évaluation :
5
This location was always nice and clean, well maintained. The staff was always friendly and helpful!
Joshua M.
|
Expérience générale
Évaluation :
5
Joe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...
Rick C.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debra P.
|
Expérience générale
Évaluation :
5
The team here was great. Provided prompt service.
Gary K.
|
Expérience générale
Évaluation :
5
Great service location !
Luis C.
Évaluation :
5
This U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.
Brad P.
|
Premières impressions
Évaluation :
5
Amazing customer service. From my initial contact over the phone, the golf cart ride to my vehicle, to their help with my night time drop off. So great to see such a wonderfully run business in today's unaccountable world. Thank You!!
Marvin R.
Évaluation :
4
Offer more products, re: trailer wiring kits, straps, etc.
overall very good
John O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela R.
Évaluation :
1
Nobody could lift the trailer onto the hitch.
Richard P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter L.
Évaluation :
3
i will never rent from uhaul again
LLOYD C.
Évaluation :
1
2/2 had reservation At 5 they had no truck for me. I have to call local uhaul . Cause uhaul put me on hold which I did not have time for. Well it took an hour & half to find a place Close by where I live that had a 26 foot Truck. The inconvenient cost me time and money and extra miles cause it was 10 miles away.
DONNA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorene L.
Évaluation :
5
Everything was great
Jeff M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian G.
Évaluation :
5
Employee was very helpful.
Ronald P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff G.
|
Premières impressions
Évaluation :
5
N/a
Was very friendly and fast
Laura S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rokaisha P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
fancisco M.
Évaluation :
5
The only problem I encountered was with the mobile return process. My phone location was turned on, and settings were on for it to be shared. Despite this, I kept receiving an error that my device location could not be confirmed. Since it could not confirm the location, it would not allow me to check the vehicle in after hours. Aside from this, the experience was great.
laiken S.
Évaluation :
5
You guys are great!
Kevin H.
|
Expérience générale
Évaluation :
5
Cat (and all staff) was spectacular!!! We could not have expected a better representative or overall experience!
Brian S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray W.
Évaluation :
5
We dropped it off at 500 Turnbull ave NSB not the Port Orange location.
THOMAS P.
Évaluation :
5
Personable efficient courteous staff
Brian B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AAron P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom D.
Évaluation :
5
Offer special rates for returning customers.
MATTHEW F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reed H.
Évaluation :
5
Friendlier as you are Hi 5 dank you
Hermann B.
Évaluation :
5
It was easy to rent, get to, and return. I did it all through the app they have.
Traci K.
Évaluation :
5
Always first class service, and very accommodating
Larry W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel T.
Évaluation :
5
No issues. Everything was fine
Vicki N.
Évaluation :
5
Le personnel était amical et serviable. Only complaint was having to be on hold for 10-15 minutes when calling for scheduling and adjustment of schedule
Travis P.
Évaluation :
5
Everything was great. The owner operator ( Kat ) was so helpful and friendly, and when my reservation was not available due to previous customer going past limit I was upgraded free of charge. Very grateful.
James R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sam H.
|
Premières impressions
Évaluation :
5
The woman at the location dropping off was terrific, was close to closing time but gave us excellent service.
Robert H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Charles P.
|
Expérience générale
Évaluation :
5
I don't care for the access card have to swipe numerous times how much is it for a remote.?
Prestige Team G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy B.
Évaluation :
4
Really need to pay a bit more attention to the locks on the "lock boxes" where the keys are stored. The crappy salt air and moisture in Florida makes it hard to open those locks! Took a bit but, I FINALLY got my key. Also, the slide locks (on the outside storage units) could use a bit if WD-40. It is VERY difficult to get the slide locks to open or close without a towel and pliers!
Barbara T.
Évaluation :
5
Great people very kind and accomodating
Joseph S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOEL T.
Évaluation :
5
Great storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything
grace g.
|
Expérience générale
Évaluation :
5
Nice location. Great people.
Kevin M.
Évaluation :
4
Helped me get a truck when original location not open and no truck availble as reserved.
William D.
Évaluation :
5
The people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!
MARILYN G.
|
Expérience générale
Évaluation :
5
Excellent staff and leadership team. The storage locations were clean and extremely well kept. Merci.
Anthony G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DICK B.
|
Expérience générale
Évaluation :
4
Easy in and out of Gates. Lots of room for trailer and trucks to get threw. Propre
Patricia Y.
|
Expérience générale
Évaluation :
5
Very pleased!!
ELIZABETH AND DOUGLAS K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAY AND JEANETTE E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER M.
|
Expérience générale
Évaluation :
5
Would use again. Thank you for the ease of use. Greatly appreciated.
kevin l.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BERNARD A.
|
Expérience générale
Évaluation :
5
They're the best
Robert R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin M.
|
Expérience générale
Évaluation :
5
Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.
BRIAN N.
|
Premières impressions
Évaluation :
4
Nice and friendly staff. Disappointed that our storage unit did not have a light bulb.
richard V.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
leoniquia a.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patricia Y.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
judith b.
|
Expérience générale
Évaluation :
4
I wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.
Jared L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamesha R.
|
Expérience générale
Évaluation :
4
Very nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.
Sport D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don E.
|
Premières impressions
Évaluation :
5
Awesome team!
Diane S.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
susan a.
|
Premières impressions
Évaluation :
5
Well informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.
James L.
|
Expérience générale
Évaluation :
5
Thank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!
Diane S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul R.
|
Premières impressions
Évaluation :
2
Every time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....
Richard G.
|
Expérience générale
Évaluation :
5
The staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!
Lynn p.
|
Expérience générale
Évaluation :
4
Good access, room to turn around vehicles, clean unit.
seth g.
|
Premières impressions
Évaluation :
5
Thanks for providing a clean safe storage unit
JASON W.
|
Premières impressions
Évaluation :
5
Great service. Convenient. Reasonably priced. Clean and well maintained.
Anna Marie T.
|
Expérience générale
Évaluation :
5
The owners and crew are aces in your deck. Very nice people. Great.... to say the least !!
Judd u.
|
Premières impressions
Évaluation :
5
Very smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.
Jane M.
|
Expérience générale
Évaluation :
3
Lllllllllll
Dean R.
|
Premières impressions
Évaluation :
3
The office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.
SHERRI B.
|
Expérience générale
Évaluation :
5
It was a great experience
Brian S.
|
Expérience générale
Évaluation :
1
I had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks
Staci L.
|
Expérience générale
Évaluation :
5
The staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.
Lynn G.
|
Expérience générale
Évaluation :
5
All the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!
David P.
|
Premières impressions
Évaluation :
5
We used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.
Krystle B.
|
Expérience générale
Évaluation :
5
Super nice u haul
sharon g.
|
Expérience générale
Évaluation :
5
Staff was very helpful and the facility was great!
Emilie B.
|
Expérience générale
Évaluation :
3
Confusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent
Richard K.
|
Premières impressions
Évaluation :
5
Very professional
Stephen S.
|
Expérience générale
Évaluation :
1
Owners are rude an uncooperative.
walsh k.
|
Expérience générale
Évaluation :
5
First time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use
ROBERT N.
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff!
Tami H.
|
Expérience générale
Évaluation :
2
The new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!
SHERRI B.
|
Premières impressions
Évaluation :
5
All went well - customer service reps were good
Charlene B.
|
Expérience générale
Évaluation :
4
Met the need for short term storage for waiting on home construction. Location was ideal.
Stephen C.
|
Expérience générale
Évaluation :
4
god workers
Raymond C.
|
Premières impressions
Évaluation :
5
I would recommend this place to anyone!
Paige E.
|
Expérience générale
Évaluation :
5
I was very satisfied with your service.
Marilyn B.
|
Expérience générale
Évaluation :
4
everything went smooth
Linda E.
|
Premières impressions
Évaluation :
5
Excellent service and staff, very impressive.
Martin K.
|
Expérience générale
Évaluation :
5
Gregory was awsome very helpful ..
Bob V.
|
Expérience générale
Évaluation :
5
The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility
adam s.
|
Expérience générale
Évaluation :
5
Excellent service, very clean, staff the best.
Martin K.
|
Premières impressions
Évaluation :
4
For the many years with your business it was a pleasure
CHARLES AND SANDRA W.
|
Expérience générale
Évaluation :
5
Very friendly
cleo l.
|
Expérience générale
Évaluation :
5
Great team!
Teresa C.
|
Expérience générale
Évaluation :
5
Max was great
Jennifer T.
|
Premières impressions
Évaluation :
5
Everyone there is always very helpful. Place is easy to use
Rick C.
|
Expérience générale
Évaluation :
5
Awesome
CINDY R.
|
Expérience générale
Évaluation :
5
Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all
THOMAS L.
|
Expérience générale
Évaluation :
5
Wonderful staff very helpful .
richard n.
|
Premières impressions
Évaluation :
5
Best place in New Smyrna
Lina S.
|
Expérience générale
Évaluation :
5
The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.
Nancy M.
|
Expérience générale
Évaluation :
5
Helpful staff with clean storage
Rick C.
|
Premières impressions
Évaluation :
5
Thanks you all did a great job
Paul L.
|
Expérience générale
Évaluation :
3
The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice
ROBERT W.
|
Expérience générale
Évaluation :
5
They are very nice and helpful.place is very clean.
Anthony H.
|
Réservation
Évaluation :
5
Very friendly and helpful staff!
Judy S.
|
Réservation
Évaluation :
5
A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.
ROB S.
|
Réservation
Évaluation :
5
Aucun
Sylvia M.
|
Expérience générale
Évaluation :
5
Excellent customer service!!
Juan G.
|
Réservation
Évaluation :
5
Will I receive a refund for the days/week +/- I didn't use? I removed my stuff before the month was up.
tammy h.
|
Expérience générale
Évaluation :
5
Très bien
John O.
|
Expérience générale
Évaluation :
5
Thank you for your efforts and help
Paul L.
|
Réservation
Évaluation :
5
Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.
scott b.
|
Expérience générale
Évaluation :
5
Excellent experience!
John R.
|
Expérience générale
Évaluation :
5
All staff members I worked with were friendly and helpful. Merci.
MARIJO A.
|
Expérience générale
Évaluation :
4
always a pleasure. appreciated the after hours pass.
phyllis e.
|
Expérience générale
Évaluation :
5
Easy rental and easy move out, great staff. Merci
Harran Enterprizes B.
|
Expérience générale
Évaluation :
5
Great Experience. Max was very helpful
Dario A.
|
Expérience générale
Évaluation :
5
Heather's customer service was outstanding and very helpful.
MARK M.
|
Expérience générale
Évaluation :
5
Best storage facility in New Smyrna by far and the best prices. Trust me I checked.
Aaron P.
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Expérience générale
Évaluation :
5
The staff was welcoming and helpful. The facility was spotless.
KENNETH C.
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Expérience générale
Évaluation :
5
Very pleased. Would use this facility again.
Don P.
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Expérience générale
Évaluation :
5
Everybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.
dorothy m.
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Expérience générale
Évaluation :
5
The service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.
Sonja J C.
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Expérience générale
Évaluation :
2
Uhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.
Louis m.
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Expérience générale
Évaluation :
5
Very convenient
JON F.
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Expérience générale
Évaluation :
5
The storage facility was everything we needed for our short term storage. We would use it again should the need arise.
James S.
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Expérience générale
Évaluation :
5
A+ rating.
James V.
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Expérience générale
Évaluation :
4
My experience was very satisfactory.
KATHRINE R.
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Expérience générale
Évaluation :
5
Great experience!
DIANE AND KENNY F.
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Expérience générale
Évaluation :
5
The staff made it a very pleasant experience and I would definitely use them again.
GREGORY B.
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Expérience générale
Non reviews have been submitted for this location.