Évaluations des clients U-Haul Moving & Storage of Newark

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Newark

Cote générale :

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Shaloi G.
Évaluation :

Truck smelled like cigarettes. At drop off, your website wouldn't load so it took me 30 minutes to get the return completed. Person who helped me didn't tell me where the drop box was so I spent forever looking for that. All of this was in absolute freezing cold weather.

Andrew G.
Évaluation :

Excellent service by knowledgeable staff who are friendly and very helpful. Thank you.

Stephan D.
Évaluation :

The staff at this location was amazing. Extremely helpful and very professional. My move was a rough one due to the weather. They went out of their way to make sure I walked away with a positive experience.

Ronda M.
Évaluation :

Great customer service.

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly G.
Évaluation :

They was polite and ready to help

CANDICE S. | Premières impressions |
Évaluation :

It took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.

Robert N.
Évaluation :

It was perfect

Scott K.
Évaluation :

Le client n'a pas laissé de commentaire.

Barb K.
Évaluation :

Easy and friendly!

Andrew J.
Évaluation :

The locking mechanism on the trailer door failed nearly causing me to lose a $16k power wheelchair.

Steven S.
Évaluation :

Was told my bill was 147.40 then get a bill for 160 and some change was not told about these extra charges

Linda B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

joey B.
Évaluation :

Staff very nice to customers at this location. Vehicle nice and clean

Julie L.
Évaluation :

Guys were super nice and helpful

John S.
Évaluation :

Was a great experience

STEPHEN K.
Évaluation :

Great staff, great service.

James V.
Évaluation :

Have no comments for improving, but had a quick check-in, pick- up and return. Highly recommend.

Jack L.
Évaluation :

Le client n'a pas laissé de commentaire.

richard M.
Évaluation :

Very courteous employees, they go the extra mile

Mark B.
Évaluation :

Could not have been better!

Timothy A.
Évaluation :

The staff was knowledgeable and very helpful with questions about propane regulations and transport. They even directed me to a competitor for a service they did not perform-tank recertification. The truck was almost new and performed flawlessly. The tank was full instead of at a more difficult to judge refill level. Overall a great experience and help with getting the job accomplished. Tie down spots in the pickup truck really helped properly secure my hazardous load. Thanks!

spencer W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Roger M.
Évaluation :

Becca and Brian were terrific in Newark, Ohio U Haul site. Both very professional, requested 6 X 12 trailer was on site, equipment was ready for issue and Brian even helped set up our car for tow We really appreciate having all lights work perfectly before leaving lot. Highly recommend and we will be back to this U Haul in future.

JESICA M.
Évaluation :

Moving is never fun but having an easy truck rental experience is priceless.

Teresa S.
Évaluation :

Great! Easy and the vehicle was perfect.

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY G.
Évaluation :

We have a storage unit at this location. We rented a truck to pick up 1 item that literally took less than 10 miles and truck was back within 40 minutes and had to pay full price. There needs to be an option for an hourly rate, especially for customers that already pay a monthly rental fee for a unit.

nick s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew L.
Évaluation :

Le client n'a pas laissé de commentaire.

David G.
Évaluation :

Excellent experience.

Steven G.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

Julia C.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher C.
Évaluation :

GMC box truck died 2 miles from rental location. They brought a Ford replacement box truck which was a great exchange. .99 cents a mile is too much for any rental regardless of where you go I feel. Staff was very friendly. Everything is a fee or upgrade, and sometimes places that charge for every little thing make you feel like you're hoping they don't overextend a smile for fear that may cost you also.

Margaret L.
Évaluation :

They had a well marked awning for drop off. Pulled the truck in and were greeted by real person on a Sunday drop off. He checked the truck right then and made sure I knew there were no additional charges pending, as we had filled the tank and stayed under our mileage. That was the easiest drop off I've ever had

Timothy M.
Évaluation :

Only phone calls that get thru are for new business, tough to get thru otherwise

Bobbi N.
Évaluation :

All aspects of this experience were excellent from booking to return. They made it easy, efficient and cost effective. Thank you.

Jay G.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy B.
Évaluation :

More clear advertising and explanation of insurance and mileage rates etc. like Friday and Sat mileage is $.20 more than Sun - Thursday. And that the one insurance ($10) doesn't cover keys locked in or towing or roadside assistance but that is only $5 which is like $85 to have truck unlocked.

Scott H.
Évaluation :

The mobile pick-up and drop-off were wonderful. Very organized and thorough process. Thank you for that option!

Gregory L.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy S.
Évaluation :

Nothing

James D.
Évaluation :

Do away with your online equipment check after you get your equipment. The last thing I want to do is mess around on my phone as soon as I get possession of a uhaul. This location always has done a great job for me.

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda B.
Évaluation :

NA

Andrew L. | Expérience générale |
Évaluation :

My only complaint is the move-out process approval took too long.

Gregory L.
Évaluation :

na

Josette L.
Évaluation :

Do vehicle inspection with the customer.

Timothy P.
Évaluation :

Le client n'a pas laissé de commentaire.

DOROTHY V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey F.
Évaluation :

Check in and check out was smooth; I've always received great service at this location. PPE was worn by employees.

Sarah R.
Évaluation :

Fast pick up and drop off. I loved the contactless check in.

David U.
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA I.
Évaluation :

On time and very friendly Thank you

margret S.
Évaluation :

It was a very pleasant experience

Jay R.
Évaluation :

Le client n'a pas laissé de commentaire.

Logan H.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard M.
Évaluation :

Kevin very friendly and polite. Very helpful and knowledgeable of equipment

MICHAEL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Abigail L.
Évaluation :

The associate didn't tighten the hitch of my trailer--which I found out when I dropped it off. Luckily, I was totally fine, and the amount of weight I was pulling probably held it, but if your associates are going to be the ones putting the trailer ON the vehicle, they need to make VERY SURE it's secured. I didn't think I would have to check the work of a professional. Completely unsafe and unnecessary. On another note, none of the employees in the Newark Ohio location were wearing masks, nor did they encourage their customers to wear masks (two of which came in the store while I was there, wearing my mask). Given where we are in the pandemic, and the recommendations state-wide, I expect the safety of all your customers to be top of mind, which clearly it wasn't. I will never be returning to this location, and I will be recommending against it to my family in Granville/Utica and surrounding areas.

briana G.
Évaluation :

The drop off location was the best experience we have received from anyone the entire trip. They did everything they could physically do to help rectify the situation for us and gave some of the best customer service we received throughout the entire trip and then some.

krista p. | Expérience générale |
Évaluation :

Thank for are time with uhaul well use this storage again in the future thank u for your time

CURTIS B.
Évaluation :

Nothing I can think of. You guys have this down to a science.

Jasmine G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gina B.
Évaluation :

Le client n'a pas laissé de commentaire.

Desiree P. | Expérience générale |
Évaluation :

Cost is high

Angelique S.
Évaluation :

Nothing Zack was excellent

Rhonda A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carl S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernie S.
Évaluation :

Clean, attentive, very professional

David B.
Évaluation :

The app sent me to a vehicle that had been in an accident and was out of service. Not sure why. The on site staff was great -- told me how to request an alternate vehicle and everything was great from then on.

joseph M.
Évaluation :

Nothing, prompt service. Very friendly and helpful.

David K.
Évaluation :

None. All good.

JASON B.
Évaluation :

The service people that were working did an amazing job I was in and out ready to go Thanks you

susan L.
Évaluation :

Le client n'a pas laissé de commentaire.

william B.
Évaluation :

Professional

Douglas W.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrell S.
Évaluation :

The whole process was quick and easy. Well done

jaclyn J.
Évaluation :

Le client n'a pas laissé de commentaire.

Chuck T.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean P.
Évaluation :

Le client n'a pas laissé de commentaire.

Noah F.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert P.
Évaluation :

Did a quote for pickup and trailer. Saod it would work. Got there had to pay more for a different tuck which got worse gas mileage.

Adam O.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

Marsha P.
Évaluation :

The trailer had brake lights and turning signals but NO tail lights. I didn't realize till I was halfway to Florida when several cars were blinking their lights and honking the horn at me. Also one of the tires had written on it WORN OUT. It had 3 new tires and that one bad one. Also which I didn't notice till I was halfway to Florida. The customer service in both locations was wonderful. It was just the equipment that was not up to par.

Michael R.
Évaluation :

Trailer interior railings were in need of repair. Pulled from interior wall in a couple places. Other than that, all worked great....

Bryan H.
Évaluation :

Le client n'a pas laissé de commentaire.

margaret J.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward D.
Évaluation :

Mileage on vehicle did not match what was on the paperwork when vehicle was initially rented. However, it was corrected when vehicle was returned and appropriate adjustment was made to invoice.

Jay S.
Évaluation :

quick and professional. was able to walk-in without a reservation on a Saturday to rent my van for the day.

Franklin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff P.
Évaluation :

Le client n'a pas laissé de commentaire.

raymond P.
Évaluation :

Le client n'a pas laissé de commentaire.

Duane A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dave L.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Erica L.
Évaluation :

Worked with both Kevin and Zach at pick up and drop off and they were friendly and knowledgeable. Both of them provided really outstanding customer service. That level of service is why I will return to their specific location, even just to buy propane for the grill.

RICHARD C.
Évaluation :

Dropped truck off after hours so did not get chance tomeet staff

Gregory L.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela C.
Évaluation :

The only issue was that the side mirrors were dirty and basically not useable at night. I didn't realize this until I was on the highway and it got dark.

Joe L.
Évaluation :

Le client n'a pas laissé de commentaire.

Misty F.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSS B.
Évaluation :

Le client n'a pas laissé de commentaire.

john M.
Évaluation :

Le client n'a pas laissé de commentaire.

Hannah W. | Expérience générale |
Évaluation :

Hard to find back building. Was confusing at first where to go.

JEFFREY G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DOROTHY V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Roberta M. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Clint W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Maria S. | Expérience générale |
Évaluation :

We loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Thank you!

genevieve D. | Expérience générale |
Évaluation :

Thank you! We will use you again next summer!

Jenna F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth Y. | Premières impressions |
Évaluation :

Awesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.

Aimee L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William K. | Expérience générale |
Évaluation :

Due to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh

MICHAEL B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

anne h. | Premières impressions |
Évaluation :

Everyone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.

MICHAEL B. | Premières impressions |
Évaluation :

The storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!

Jackie D. | Expérience générale |
Évaluation :

I appreciated a facility that had climate control for my photos and pictures that needed this type of storage.

Vicky M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Eric M. | Expérience générale |
Évaluation :

Facility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.

emily L. | Expérience générale |
Évaluation :

The only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.

Aline B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christian H. | Expérience générale |
Évaluation :

Prices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access

SUSAN H. | Premières impressions |
Évaluation :

Had some computer issues which took additional time and had to go get cash instead of using my credit card.

robert s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Aimee L. | Premières impressions |
Évaluation :

They were very friendly and very helpful. I am really glad we chose this location!

Christian H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joel T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jordan e. | Premières impressions |
Évaluation :

I did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.

Antone B. | Online Move In |
Évaluation :

Would have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.

William K. | Premières impressions |
Évaluation :

Do to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.

KENYA D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa B. | Premières impressions |
Évaluation :

I went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing

Susan B. | Expérience générale |
Évaluation :

Left college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor

brian b. | Premières impressions |
Évaluation :

🤠

Billy M. | Premières impressions |
Évaluation :

Nice manager!

Bonnie W. | Premières impressions |
Évaluation :

It was a quick process.

Eric M. | Premières impressions |
Évaluation :

Folks were helpful. Move went off according to plan with no major problems.

Beth H. | Expérience générale |
Évaluation :

Easy and convenient to use.

Rodney R. | Expérience générale |
Évaluation :

No comment

Kim G. | Premières impressions |
Évaluation :

Everyone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Thank you!

justin ramos j. | Premières impressions |
Évaluation :

Great personalized service from the manager. Hes very attentive and got me the best possible deal.

Melissa B. | Premières impressions |
Évaluation :

The customer service was awesome they went above and beyond

Kathryn A. | Premières impressions |
Évaluation :

The entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.

ROGER C. | Premières impressions |
Évaluation :

Rob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19

Jeanne O. | Expérience générale |
Évaluation :

If you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.

Nicole E. | Premières impressions |
Évaluation :

This is my second summer using Uhaul in Newark to store my college student’s belongings. Manager goes above and beyond to make sure our storage needs are met.

paul B. | Expérience générale |
Évaluation :

First unit difficult to open. Immediately changed to second unit without incident.

Mary C. | Expérience générale |
Évaluation :

The storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.

Travis L. | Premières impressions |
Évaluation :

I like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful

omar e. | Expérience générale |
Évaluation :

Enployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.

Bob W. | Premières impressions |
Évaluation :

The person who check me in was great . Got me in and out in no time.

WILLIAM B. | Expérience générale |
Évaluation :

Stephanie and her crew were great.

Ruth p. | Premières impressions |
Évaluation :

If Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it

DIANA D. | Expérience générale |
Évaluation :

I used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.

Darrell J. | Expérience générale |
Évaluation :

The perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Thank You

Ranaie S. | Expérience générale |
Évaluation :

Everyone was very friendly and everything was in a good timly manner

Jackie D. | Premières impressions |
Évaluation :

The young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Thank you.

Ray B. | Expérience générale |
Évaluation :

Good Job

ELIZABETH R. | Premières impressions |
Évaluation :

The staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.

WESLEY KYE H. | Expérience générale |
Évaluation :

Called and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.

John C. | Expérience générale |
Évaluation :

Stephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.

TERESA A. | Expérience générale |
Évaluation :

no comment

Karl W. | Expérience générale |
Évaluation :

no return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply

Jenny S. | Expérience générale |
Évaluation :

Lots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.

Kelly c. | Expérience générale |
Évaluation :

Buyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.

Tammy r. | Expérience générale |
Évaluation :

Thank you!

STEVEN P. | Expérience générale |
Évaluation :

I never had any problems. Please with the location, staff, and storage area.

MARIE H. | Réservation |
Évaluation :

I always have had excellent service

FRED W. | Expérience générale |
Évaluation :

Staff and facility were top notch!

Nicole E. | Expérience générale |
Évaluation :

Good

Susan B. | Expérience générale |
Évaluation :

We were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!

dianna b. | Expérience générale |
Évaluation :

No comment don't need one.

Donald L. | Expérience générale |
Évaluation :

The customer service is great there!

natasha c. | Expérience générale |
Évaluation :

Everyone was very nice and eager to help when needed!

gwenna c. | Expérience générale |
Évaluation :

UHaul provided the service I was looking for during the time I was in Ohio

Adam S. | Expérience générale |
Évaluation :

Above average

Jennifer S. | Expérience générale |
Évaluation :

The staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!

Robert B. | Expérience générale |
Évaluation :

Had nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn’t behind on a payment, no comp or apologie. Staff rude.

sarah p. | Expérience générale |
Évaluation :

I am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.

LINDA P. | Expérience générale |
Évaluation :

Stephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.

James D. | Expérience générale |
Évaluation :

There should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.

Non reviews have been submitted for this location.

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