Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

1812 évaluations

5336 Rte 9 W   Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

(845) 565-0593

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(845) 565-0593

5336 Rte 9 W
Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
1

I thought for sure I was spending my money wisely with this choice in my move but I was most definitely wrong about uhaul . And I will not be recommending this company to anyone . The people are beyond rude every single time I had to contact the store with issues regarding my stuff. I was guaranteed my belongs on the 28th of the month and I didn't get my stuff on that day. Horrible experience I'm very disappointed.

brittney C. 
Évaluation :
5

I love this place. I had a storage unit there many years back and felt the same. Great people too!

DEBORAANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos C. 
Évaluation :
5

All of the employees were wonderful and went out of their way to make sure everything was smooth. Couldnt be happier with this location

BRYANJOHANNES H. 
Évaluation :
5

All the employees were helpful and nice. Was a pleasant experience.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

All customer service was pleasant and polite and accommodating as they should . I was pleased with the service and equipment.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNARTHUR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel O. 
Évaluation :
5

Very professional, friendly staff.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A. 
Évaluation :
5

Keep up the good work, I don't think anything comes to mind that I would say needs improving. You have a very nice staff at the Middlehope location who are always very nice to deal with.

Stephen E. 
Évaluation :
5

It was difficult to get up to date information on the pod arrival/delivery to the home site. I kept checking online and the phone calls were each at least 40 minutes. Very frustrating when I was trying to line up helpers to unload

Cathy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

I felt like the associate tried to sneak in the insurance after I clearly refused it. It could of easily been overlooked if not paying attention, other than that great experience.

Luis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE J. 
Évaluation :
4

service after hours return fee of 20 is unreasonable and not explained in advance clearly technology to take picture of mileage is not workable process to get the vehicle takes to long almost 40 minutes

Scott C. 
Évaluation :
5

Nothing, just keep up the good work!

ANTHONY W. 
Évaluation :
5

Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today's climate it is to find " true good help". Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he's put together) I'll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490

Andrew H.  |  Premières impressions 
Évaluation :
2

The access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.

Lydia M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy O.  |  Expérience générale 
Évaluation :
3

Create a way in your digital system to refund or credit , a customer's acct if they gas up the truck more required. This is poor store policy not to tell a customer, they will not be credited if more gas is put in than required.

DEBORAHP J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCEARCHIBALD M. 
Évaluation :
5

Only issue I had was the facility in my town didn't have the trailer I needed and I had to drive 40 minutes to another facility to pick it up. Otherwise all quick and easy.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYKATHLEEN C. 
Évaluation :
3

The Newburgh location was appropriate And the staff were very very helpful however this location was not what we originally planned for us. I was very disappointed when I found out we could not pick up the U-Haul closer to my original location in Nanuet. We had to go 30 miles out of our way to pick up the U-Haul in Newburgh.

FRANCIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

The straps on the tow dolly were very tattered and weathered. Staff was great.

LANCEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

The gent that helped me out was very warm and helpful. Wish i got his name but he was tallish with light eyes.

Tiffany F. 
Évaluation :
5

The staff was friendly and efficient. The equipment was ready. Though old, the trailer was clean and in working order.

Robert C. 
Évaluation :
5

absolutely nothing everything was 100 % perfect

Brett S. 
Évaluation :
5

Clean, thorough, efficient.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYJOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eui L. 
Évaluation :
5

A+++++

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMHENRY JR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell P. 
Évaluation :
5

All staff were pleasant helpful and experienced

Christine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
4

Everything was easy - and safe. However, there was mouse poop on several of our items in storage.

Brian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW O. 
Évaluation :
5

Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo

DAVE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYKEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obed A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBEDNATANAEL A. 
Évaluation :
4

When I moved in seven years ago, I was relocating from SC to NY. My moving truck didn't come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!

JOANNE L.  |  Expérience générale 
Évaluation :
5

Setup better drop off connections. 1200 Lee St Wildwood FL provides very Bad. SERVICE.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig T.  |  Expérience générale 
Évaluation :
5

A prorated amount to be added for late returns would be great. It was few hours late but in reality it was impossible to get rented to anyone else so wouldn't be any difference returning it at 7pm or 10 pm because it'll sit there overnight until next morning to get rented if needed

Braulio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Absolutely nothing this location is great!

LAQUISHA K. 
Évaluation :
5

The online process was so simple and the price of the unit is so reasonable.

Gregory D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITHHUNTER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
3

Uhaul representative was not courteous. Every single dent and scratch should be already noted on the vehicle prior to rental. The customer should not have to take multiple pictures of a scratched, dented, unclean rental vehicle. This was not a requirement at other Uhaul's frequented.

Deborah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Euclide A. 
Évaluation :
5

I posted a review on Google maps. My experience in every way was very good!

Robyn P. 
Évaluation :
5

Great staff, great service! Easy, reasonably priced & safe. Exactly what we needed. Merci.

Alison C. 
Évaluation :
5

The young lady who helped me was fantastic!!

Leif S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

This facility was great. The staff was very helpful and friendly.

LAQUISHATAWANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Everything was great and the workers were exceptional.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

We have been renting a unit from Uhaul for over a year and also have rented trucks. We have never had a problem with Uhaul or this location.

christopher S. 
Évaluation :
5

excellent u haul in Newburg clean & friendly no improvement needed

charles B. 
Évaluation :
5

I was very happy to see two women delivering my box to its final destination. Cheryl and Faith were great! Faith was truly awesome!

Lillian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica W. 
Évaluation :
1

I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.

NICHOLAS H G.  |  Expérience générale 
Évaluation :
5

Great people's

Ava S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERWILLI P. 
Évaluation :
5

I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~

Frank S.  |  Expérience générale 
Évaluation :
2

Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a 130 $/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from 150 $to 160 $/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25 %, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25 % with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com

Bushra S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABRAHAM JR C. 
Évaluation :
4

The overall customer service we received was great! The girl that helped us get our equipment and check to ensure it was working, definitely went above and beyond. I was able to use my tax exempt ID online while making my reservation so I was not charged tax upon payment in store for the dolly but when I had to purchase a two inch tow ball for my truck to attach the dolly I asked to use my tax exemption and although she was not able to allow me to do so in store she still was very accommodating and gave me a discount instead for the amount of applicable tax. While inspecting the dolly during hook up before leaving the U-Haul store she came with us to inspect the condition of the equipment and thankfully so because all of the running lights on the dolly worked as did the right blinker but there was an issue with the left and she noted that as well so we wouldn't have any issue or be held liable upon return. Drop off was quick and painless! We pulled in, detached the equipment in its parking space set it up on tri-pod and made sure it was secure. I ran in let her know it was back and in the same condition and she thanked us and off we went. I received my final receipt via email and that was all she wrote. I'll be using this location for any future needs and also will refer to friends. Greatest experience ever with equipment rental and extremely affordable!

Mary D. 
Évaluation :
5

great experience

Latawnya H. 
Évaluation :
5

The representative that handled my reservation had a terrible attitude, seemed like she was annoyed, or not a morning person, but in any case her attitude was poor.

Barbie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korina B. 
Évaluation :
1

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

PAUL G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charrissiee W. 
Évaluation :
5

Would recommend

Rudolph L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Expérience générale 
Évaluation :
5

keep up the good work thank you

John M. 
Évaluation :
5

My Ubox arrived a week ahead of schedule and was sitting at a uhaul location. I wish I would have been notified via email or phone so I could have scheduled an earlier pickup

Ian R. 
Évaluation :
4

Booking agents are not fully trained. I was assigned a mover to bring my UBox to me and one to deliver the box to the destination. The first mover was not given a pickup location, the box was not ready when they arrived so I did not receive the box until 2 pm on the delivery date. Coming back, the box was damaged by Uhaul commercial carrier and delivered and left opened in Warwick NY. My delivery date was moved over a week since I Had to go inspect the box. Overall the Ubox is a good concept. The new metal boxes are much better quality than the wood box. Still working to get reimbursed for the lock, but given the fees, uhaul should be making the calls to the movers and arranging pickup dates/times. If you look up my account you will see countless calls I had to make.

Karen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle-Ann A. 
Évaluation :
3

The truck I was given Had several lights on. I had to go back to the n and tell the staff. The online truck check did not give me an option to put that in writing. The returning of the truck was not seamless like the pickup. Line was long and the return line is not long enough as it blocks the exiting vehicles going out of parking lot. I was looking for an easier pickup and return. I will say it was no fault of the one person behind the counter.

Yvonne H. 
Évaluation :
5

The vehicle was clean. There was a crack in the windshield and several idiot lights on the dashboard.

Mark C. 
Évaluation :
5

Very happy 😃

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H.  |  Expérience générale 
Évaluation :
5

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James S.  |  Premières impressions 
Évaluation :
4

Removed items from storage unit due to continuous increase in price

Tim S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
5

Our storage unit was clean, dry and accessible. The staff were very helpful.

Robert O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maranda B.  |  Expérience générale 
Évaluation :
4

Staff very helpful and friendly

Dolores K.  |  Premières impressions 
Évaluation :
5

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Carol M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya J.  |  Expérience générale 
Évaluation :
3

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Maria N.  |  Premières impressions 
Évaluation :
5

Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!

Ebony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samara S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick M.  |  Premières impressions 
Évaluation :
5

Very quick check-in and chrckout.

Carmela V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH F.  |  Expérience générale 
Évaluation :
5

Staff are very helpful, the building and storage unit are clean and very well kept.

Maria N.  |  Premières impressions 
Évaluation :
5

It's all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.

michael h.  |  Expérience générale 
Évaluation :
4

While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.

Raul P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolina C.  |  Expérience générale 
Évaluation :
5

We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint

Heather R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOhn S.  |  Expérience générale 
Évaluation :
5

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Tenisha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richie B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aaron H.  |  Premières impressions 
Évaluation :
4

My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.

BRIAN M.  |  Expérience générale 
Évaluation :
5

Javon was very polite and helpful.

Rosetta P.  |  Premières impressions 
Évaluation :
2

When I left I had almost a ful month left and the rate wasn't prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.

Dottie H.  |  Expérience générale 
Évaluation :
4

Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.

yochabel c.  |  Expérience générale 
Évaluation :
4

I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!

STEPHEN J.  |  Expérience générale 
Évaluation :
5

Staff was very helpful

William D.  |  Premières impressions 
Évaluation :
1

GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don't email me about this review, I won't change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I'm glad I got my stuff out of there. 

Willette C.  |  Expérience générale 
Évaluation :
5

Awesome service overall

Yvette L.  |  Expérience générale 
Évaluation :
5

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

corinne s.  |  Premières impressions 
Évaluation :
5

The team at this location went above and beyond to make our move easy.

Craig T.  |  Premières impressions 
Évaluation :
5

The lady that help me was excellent professional friendly

Myrna S.  |  Premières impressions 
Évaluation :
3

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

Jacqlene V.  |  Premières impressions 
Évaluation :
5

Great job and keep up the great work.

Taylor W.  |  Premières impressions 
Évaluation :
5

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Jessica C.  |  Premières impressions 
Évaluation :
5

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Gina B.  |  Expérience générale 
Évaluation :
3

If someone moves out early unit should be prorated

Maureen S.  |  Expérience générale 
Évaluation :
5

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Merci.

Raymond S.  |  Expérience générale 
Évaluation :
1

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Francia A.  |  Expérience générale 
Évaluation :
2

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Gerijo M.  |  Expérience générale 
Évaluation :
5

No comments at this time!!!!!

Ken T.  |  Expérience générale 
Évaluation :
1

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in 100 $45 $in New Windsor.

Randy S.  |  Expérience générale 
Évaluation :
5

Thank you. We felt secure leaving our belongings here.

JAMES S.  |  Expérience générale 
Évaluation :
5

Customer focused service

Jim H.  |  Premières impressions 
Évaluation :
5

Excellent service, friendly staff and always clean I’m definitely recommended.

Alma C.  |  Expérience générale 
Évaluation :
5

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

BOB M.  |  Expérience générale 
Évaluation :
5

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

GENISA D.  |  Expérience générale 
Évaluation :
4

E

JAY C.  |  Expérience générale 
Évaluation :
5

pleasant to speak to the people that helped me and a very courteous.

John f.  |  Premières impressions 
Évaluation :
1

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Andrea p.  |  Expérience générale 
Évaluation :
5

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Gina M.  |  Expérience générale 
Évaluation :
1

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Andrea p.  |  Premières impressions 
Évaluation :
5

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

Kenneth K.  |  Expérience générale 
Évaluation :
5

Very professional group

ABEL Y.  |  Premières impressions 
Évaluation :
5

Keep up the good work

phillip g.  |  Expérience générale 
Évaluation :
5

Good service

Eddy F.  |  Premières impressions 
Évaluation :
5

The employee we worked with was very helpful and stayed late with us to explain the move in process!

lauren f.  |  Premières impressions 
Évaluation :
5

The staffing is always smiling and happy to help out I love it

Senatralee J.  |  Expérience générale 
Évaluation :
5

Very good

Robert K.  |  Premières impressions 
Évaluation :
2

My son's 2 000 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65 per month and end up with moldy stores items.

Robin W.  |  Expérience générale 
Évaluation :
4

Satisfied

TATIANA V.  |  Expérience générale 
Évaluation :
5

Merci

Laura T.  |  Expérience générale 
Évaluation :
1

I will never go through uhaul moving and storage again.

Frank C.  |  Premières impressions 
Évaluation :
5

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Kathryn M.  |  Expérience générale 
Évaluation :
5

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

Julianna G.  |  Premières impressions 
Évaluation :
4

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

deena h.  |  Premières impressions 
Évaluation :
1

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Janay K.  |  Premières impressions 
Évaluation :
4

It was a good experience

Joseph C.  |  Expérience générale 
Évaluation :
5

The employees were very helpful and didn't hesitate to help.

Tyallen P.  |  Expérience générale 
Évaluation :
5

Process was quick and efficient. Staff was friendly and knowledgeable.

Andrew C.  |  Premières impressions 
Évaluation :
5

Customer service was exceptional!

rebbeca s.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly

Richard F.  |  Premières impressions 
Évaluation :
5

Excellent customer service

brian g.  |  Expérience générale 
Évaluation :
4

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

PETER S.  |  Expérience générale 
Évaluation :
5

Was very satisfied with the service I received

Mary Jo W.  |  Réservation 
Évaluation :
5

Excellent service

dorothy r.  |  Expérience générale 
Évaluation :
5

Great, friendly service.

Jeff A.  |  Réservation 
Évaluation :
5

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

Allen H.  |  Réservation 
Évaluation :
4

Great group of guys working this site! Thanks for the years of support!

KENNY G.  |  Expérience générale 
Évaluation :
5

Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

MICHAEL C.  |  Expérience générale 
Évaluation :
2

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

DANIELLE M.  |  Expérience générale 
Évaluation :
4

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

Nicole C.  |  Expérience générale 
Évaluation :
4

Great facility and service.....

phillip g.  |  Réservation 
Évaluation :
5

Great experience

Navienne D.  |  Expérience générale 
Évaluation :
3

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

JEANNE K.  |  Expérience générale 
Évaluation :
5

This was the best place for my stored goods. I was very satisfied, thanks !

Laura R.  |  Expérience générale 
Évaluation :
3

.

Janet C.  |  Expérience générale 
Évaluation :
4

Clean interior and efficient staff.

JOHN L.  |  Réservation 
Évaluation :
5

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15' cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Darrell H.  |  Réservation 
Évaluation :
3

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Joanna R.  |  Expérience générale 
Évaluation :
5

Great staff members Very friendly

Leonardo R.  |  Expérience générale 
Évaluation :
5

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Joe P.  |  Expérience générale 
Évaluation :
1

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Nikesha P.  |  Expérience générale 
Évaluation :
3

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn't, she gave me a nasty attitude and told me she watched me on camera-little bit of a weird cmnt

Caitlin R.  |  Expérience générale 
Évaluation :
5

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

Alexander M.  |  Réservation 
Évaluation :
3

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

marianne o.  |  Réservation 
Évaluation :
1

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

MARK C.  |  Expérience générale 
Évaluation :
1

Management lacks ability to do assignments.

Everton B.  |  Expérience générale 
Évaluation :
5

Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

Angelo C.  |  Expérience générale 
Évaluation :
1

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

IAN R.  |  Expérience générale 
Évaluation :
5

Loved it except the door was hard to open sometimes

Patricia F.  |  Expérience générale 
Évaluation :
5

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!

CHRIS D.  |  Expérience générale 
Non reviews have been submitted for this location.

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