Customer Reviews for U-Haul Moving & Storage of Newington

10 879 évaluations

8207 Terminal Rd   Lorton, VA 22079
(@ Backlick)

(703) 339-9830

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(703) 339-9830

8207 Terminal Rd
Lorton, VA 22079
(@ Backlick)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Updated dashboards and power windows…it's not 1991 anymore

SAMUELORLANDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY W. 
Évaluation :
5

Truck return was very easy.

EDWARD N. 
Évaluation :
5

Had a great experience picking it up with the Desk Rep, dropping it off there was a slight issue with the contract but Alexander was able to step up and get it all cleared up for me, Thank you Alexander Gonzalez, keep this guy on you staff and I will keep coming coming back, 5 Star service from Alexander

SHABAZUL HAQ Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRENCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNDRUEX M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

The cargo van I rented ran great. I drive 120 miles on a 1/4 tank of gas, pretty good.

WALTERSTEVEN C. 
Évaluation :
5

Windshield should have been cleaned inside and out.

JOHNARTHUR D. 
Évaluation :
5

Awesome customer service

BENJAMIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESTHOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Drop off was smooth and easy, the employees were great!

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN G. 
Évaluation :
5

Friendly and quick to get me checked out.

LEO E. 
Évaluation :
5

The young man who check me in was amazing. Very good customer service. Merci

JAZMIER W. 
Évaluation :
4

Do not dispatch damaged unsafe vehicles

PAUL R. 
Évaluation :
5

Offer military discount and multiple rental discount for qualifying customers.

CHRISTOPHERBRYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTISVANDELL C. 
Évaluation :
5

This is by far the best location they have lot staff and they were all very helpful friendly and great customer service keep up the good work the check in guys were very fast and great customer service

STEVENDELANO M. 
Évaluation :
5

The best check out and turn in.

Rishawna M. 
Évaluation :
5

Friendly service.

Lawrence T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHRUBEN G. 
Évaluation :
4

Turn in of our equipment at the Newington U-Haul center was a breeze! It was fast, efficient, and well scripted. The employee that checked us in was very quick, and knew exactly what to do. We were in and out in just a few minutes.

ROBERTCARL A. 
Évaluation :
1

Pick-up location was different than what I reserved. Cost me an hour driving in between uhaul stores to find a vehicle after the location I had reserved (Woodbridge) said they didn't have a vehicle for me.

DAVIDROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDGAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONCETRA C. 
Évaluation :
1

I returned the car have half gas but Charge me for gas and the mileage

MOHAMEDMOUSSA AW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURAFRED-DRINNO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMCLIFFORD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Just to let you know that I returned the trailer last night, the application wasn't working so i just dropped off in the same location.

AUDAYJABBAR ABDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto M.  |  Expérience générale 
Évaluation :
5

Zack went above and beyond the call of duty for me this morning! Really helped me out in a time crunch. I was very impressed by his unhesitatingly offer to help. Definitely makes me want to keep coming back. You're lucky to have found such a “can-do”/customer-first attitude.

ANNROSAMOND R. 
Évaluation :
4

Very friendly staff no complaints

JOEL WINSTON H. 
Évaluation :
5

The experience was perfect outside of the "automated" truck assignment that was easily fixed by the Uhaul personnel.

Keith B. 
Évaluation :
4

Trailer tire pressure was low.

STEPHENLAVANT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERGHESE M. 
Évaluation :
5

S.O.

STANLEYD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENTHOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULDAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARD Z. 
Évaluation :
5

Very smooth check out and check in.

SCOTTWILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMARIDAVION P. 
Évaluation :
5

Efficient and friendly staff got me through checkin in snd out in just a few minutes total. Beat my expectations by a long shot! Will use again snd recommend!

THOMASREID O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A C.  |  Premières impressions 
Évaluation :
3

I returned my trailer with only 3 hrs rental from 12:30 to 3pm. But agent didn't register my return until next day and got charge 20 $late. Still waiting for my refund after a long conversation with the store.

HOANGVAN H. 
Évaluation :
5

If you want reviews make the review a clickable link that automatically loads the info. I shouldn't have to look up my contract numbers.

GEORGEE M N. 
Évaluation :
5

Everyone was very helpful.

jimmie e.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLMICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELHEINRICH S. 
Évaluation :
1

I needed to rent a trailer to go pick up a set of wheels that would not fit in my trunk about 15 minutes from the Uhaul location. I had my tow hitch installed from and by Uhaul but was told that it is not safe and the store would not rent to me until I purchase new ball mount and kept on complaining that he will get someone fired.

CHANSOL P. 
Évaluation :
2

you need to be transparent on what is liability insurance coverage. Even your employees are not clear on this.

NEILHUMBERTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUNYA G.  |  Expérience générale 
Évaluation :
5

Top Service…just continue w/ what works & keep your employees happy, so they can continue giving their Best.

KELLYRAUN T. 
Évaluation :
5

I tried to use the mobile pickup but this location didn't have the bar code available for location selection. Fortunately the customer service rep got me into the truck in no time flat. She was wonderful.

ELLENKATHLEEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Excellent customer service

SHIRLEYLEE S. 
Évaluation :
5

I love this UHaul location! They are always well-stocked with the supplies I need, and they are extremely friendly and helpful. I recommend them to any who need moving supplies and assistance!

GARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARAK G. 
Évaluation :
3

U-Haul should hire more front desk people because there was a long line. And they seemed to be genuine great people in their heart. However when I got that truck there was something wrong with the tire which made me nervous. Also above my head when you're driving there was some thing that was wiggling and needs repair. I was very concerned about an accident with that tire. I did not find it worth the money with that truck which needs maintenance

THEODOREARTHUR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAHH PUTNAM K. 
Évaluation :
3

It says you can pick up using mobile but you can't. You still have to go in! Automate return is a pain. It wasn't explained that you have to do a return while you are still sitting in the vehicle. I took the pictures and wasn't able to load it. It insisted on a live photo! Like you want to charge us the extra 20 $fee. Other than that, the van i rented was clean and very new, and everything works fine.

THUM D. 
Évaluation :
3

The van was really nice and new, I was surprised it had Bluetooth and a rear camera. Van exceeded my expectations. The mobile app check-in for pickup and dropoff was a complete fail. Pickup and dropoff each took a full hour. I ended up having to go inside the building (a very long walk from where the van was parked) each time, and it was full of unmasked customers and staff. Not a single person was wearing a mask. Indoors. During a raging global pandemic. I am immunocompromised and really hoped that using the mobile app would ensure a safe, no-contact experience. But instead I ended up spending an extended period of time indoors with 10+ unmasked people. If I manage to even survive this, I will be surprised, tbh. Also, fix your app! When I tried returning the van using the app, I got stuck in the odometer and fuel reading page, because it would not accept any odometer photos! I took 14 very clear photos of the odometer and uploaded them, only for the app to reject it and continually tell me to upload an odometer photo to proceed. When I tried calling for assistance (hoping not to repeat the morning's high-risk incident of having to go indoors with the unmasked people to get the key), there was a 29 minute wait time just to speak to someone! 29 minutes! At that point I had already spent a half hour trying to get the app to work. I tried switching to the website, and got stuck on the same page. This time it accepted the odometer photo, but wouldn't let me proceed because it said I wasn't sharing my location, but I was. So I walked all the way to the building again, waited in line in an unsafe situation only to be told to walk all the way back to the van and drive it to the office, after which I had to wait even longer for someone to come manually check it in. Fix your mobile option!! An hour to pickup and then an hour to return is completely unreasonable! And forcing immunocompromised people to put themselves at risk by having them come indoors with a bunch of unmasked people is morally ambiguous at best. Fix it, please.

Eileen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janaia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULCOLEMAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELSTANLEY K. 
Évaluation :
5

Excellent job. Quick, efficient pick up and drop off of vehicle.

KIRK STAHELI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKWYVILLE S. 
Évaluation :
5

Really appreciate the professionalism and courteous customer service. Outstanding and would definitely recommend to others.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL F. 
Évaluation :
2

I rented a 15' truck and a car tow to go from VA to OH. I picked up the truck on a rainy day. I pais 897,27 for the truck and car tow. I also got an appliance dolly to help with the move. It was not worth even half the money.I paid. The truck leaked, they didn't put the appliance dolly on the truck and the tethers on the car tow were rusted and wouldn't work. I feel I was given the worst items in their inventory because I was taking it and returning it somewhere else. I wish I could get a full refund because 0 $is what the items were worth to rent.

CHERYLANN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDJOHN F. 
Évaluation :
1

You guys to hity.account 3 times for 3 different totals! I cut my card off and yall can fuck off!!

LAKEISHADANIELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIAMONSERRATE M. 
Évaluation :
1

The young lady that helped me is very rude her disposition is like wow her mannerism is awful and unwelcoming , her attitude is as if she don’t like her job it makes you not want to do business there she doesn’t understand her body language and the way she speaks to someone as if they are irritating her and if we are bothering her I spoke to her about how her attitude is and this is the second time I’ve had to deal with her she act as if she was doing me a favor when I’m patronizing your business I reserved on line for one price she told me she has nothing to do with online and if I want it for that price I would be on the 2 floor and it would have a plow in the middle of the storage I explain to her there was nothing online stating that she told me I don’t deal with online , I also told her I was going to make a complaint on her and she responded that’s your Prerogative I was like wow !

MAMIE D.  |  Premières impressions 
Évaluation :
5

Very helpful, very polite individuals, I had a million questions, that didn't seem to bother them they were happy to provide me with the proper equipment.

MARCOANTON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHATANAELIZABETH D. 
Évaluation :
4

I called the Woodbridge Office to make the reservation, but was not told the truck would be at the Lorton office. Some inconvenience in getting there is a rush to get the truck.

STEWARTEDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDY L. 
Évaluation :
5

Other than Scottsdale, AZ, this location is probably the cleanest, most well organized U-Haul we'd ever seen. The staff were all professional and polite. This location should be a template for U-Haul outlets across the nation.

Stephen F. 
Évaluation :
5

I did not receive the dolly that I paid for to use

JOSHUATHOMAS B. 
Évaluation :
5

Lady I talked to here was super nice and helpful. I plan on give them a lot of business not they I don't have my personal trailer.

KEVIN M. 
Évaluation :
5

U hual agent are knowable on equipment an other area of the business.

WALTER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mar-Isela C. 
Évaluation :
5

Appreciate the personal attention â€"- and the professional approach. Merci.

DONNROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMNEAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The overnight drop off was successful, thanks to your representative Zulema Long. She was excellent!! The Holland Road personnel did not add the correct one way drop off location, she had put in the system to drop off on Holland Road where I picked it up, even after letting her know I was taking the truck to Alexandria! Kudos to Ms. Long, she was pleasant, helpful and very friendly!! Even though it was a late, rainy, cold night, Zulema made it better with her bubbly personality and great assistance!! Thank you for bringing her onboard!

LILLIANLORRAINE J. 
Évaluation :
4

Need more experienced counter people because the line was long and servicing was slow

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHFRANCIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J. 
Évaluation :
5

Everything was great. The return was the very easy and the young man handling our return was wonderful.

JOHNEDWARD W. 
Évaluation :
5

I was extremely surprised that during the COVID-19 crisis, my items were maintained. The staff worked with me to completely settle this account with a zero balance. This has helped me and my family to be able to get back on our feet. Merci.

Kenton W.  |  Expérience générale 
Évaluation :
5

This U-haul location has been a blessing to me. The female manager here is a hard worker. When I come in to pay my storage, she is always moving around trying to take care a customer. Thank you for being the person that you are. Keep up the good work .

CLAUDETTE W.  |  Expérience générale 
Évaluation :
5

Mi gusta el servicio de este lugar. Solo que deberían preocuparse un poco más de la limpieza de los vidrios de los camiones.

LUIS H.  |  Premières impressions 
Évaluation :
5

Owner/General Manager Sherev and her team members were very professional and great to work with!

Lee R.  |  Expérience générale 
Évaluation :
5

New manager Sherev did a great job resolving a longstanding issue. Fantastic!

ROBERT H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G.  |  Expérience générale 
Évaluation :
5

She rev and her staff were absolutely wonderful! We had a 26' Truck to turn in and needed to rent a storage unit. She worked multiple terminals to keep the line moving when her team members were taken away from their computers. This is a very busy location, yet transactions took place swiftly and efficiently. It was awesome!

Carl T.  |  Premières impressions 
Évaluation :
5

There were plenty of carts to help me move in. This made my move in extremely easy compared to where I came from.

MASONANTHONY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric a.  |  Expérience générale 
Évaluation :
5

I have only used storage units twice in my lifetime. The first was an ok experience but this one was absolutely fantastic. Although I have only personally used storage twice, I have helped many friends move in and out of storage units. This one by far is the cleanest, best maintained, climate controlled facility I have ever seen. The customer service was top notch! Please pass on my sincere appreciation of the staff!

Kendall L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana A.  |  Premières impressions 
Évaluation :
5

As always, staff is competent, courteous, helpful.

MARK G.  |  Premières impressions 
Évaluation :
4

Associate we’re very helpful

Robert A.  |  Premières impressions 
Évaluation :
5

The customer service was fantastic! The entire team was very helpful!

Kendall L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G.  |  Premières impressions 
Évaluation :
5

pleasant, helpful, polite courteous staff. Couldn't ask for more!

Alan M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Belal R.  |  Premières impressions 
Évaluation :
5

Manager Sherev was amazing: super friendly and helpful, calm and professional with rude, impatient customers and she set a great example for my 18 year old son on how to effectively deal with stressful situations. She demonstrated exceptional leadership and competence in dealing many people doing end of the month moves. She is the reason we are repeat customers.

Lee R.  |  Premières impressions 
Évaluation :
5

Friendly staff, would recommend.

JULIE K.  |  Premières impressions 
Évaluation :
5

GM there was awesome!

carlos a.  |  Premières impressions 
Évaluation :
5

The check-in process was a bit confusing, some of the information required came unexpected and I wasn't prepared to provide it. Would have been more fluent if I would have known it was required, saving you time and me frustrated of not having the information at my fingertips. Great job by your Manager in arranging for a unit to be available for me.

JOHN C H.  |  Premières impressions 
Évaluation :
2

Although I checked in online the day before, when I arrived at the location I followed the instructions and received a message that I wasn't checked in. The time was 720 pm. I was stuck outside. I called the help number and they said I was checked in. I had to leave the truck outside and return in the morning at which point I moved in.

andrew B.  |  Online Move In 
Évaluation :
5

The entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That's the difference.

DUANE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

Front desk help was awesome!!!

Kathryn W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAUNDRALAURICE O.  |  Online Move In 
Évaluation :
4

Everything was good except the lock handle is very difficult to slide open.

Trung D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika D.  |  Premières impressions 
Évaluation :
5

The staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!

ANDREW M.  |  Premières impressions 
Évaluation :
5

The manager took care she was very professional

Claudio H.  |  Premières impressions 
Évaluation :
5

Although a new employee, the young lady that assisted me did a terrific job!

DIRK N.  |  Premières impressions 
Évaluation :
5

Efficient check in, good security, clean site, and abundant carts made for an easy move in

Keith S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilienne F.  |  Premières impressions 
Évaluation :
5

The manager was really nice and helpful.

MARYMARIE G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
5

Sharev is the absolute best!!

GINA JEE YOUN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H.  |  Premières impressions 
Évaluation :
4

Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for 19,95 $ a day it cost me 156 $. for six hours.

Robert H.  |  Premières impressions 
Évaluation :
5

Fast and easy

Saychareunsouk P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Tina A.  |  Premières impressions 
Évaluation :
5

Clean, quick and helpful.

Mario F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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