Le client n'a pas laissé de commentaire.Ronald S.
Customer Reviews for U-Haul Moving & Storage of Newington
Pour nous contacter
Lorton, VA 22079
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Service personnel were very courteous and helpful.Walter S.
Le client n'a pas laissé de commentaire.sheneka A.
My experience with this location was fine. I originally wanted to pick up from the telegraph road Location. I was called the DAY BEFORE and told I needed to switch. I was given 15 extra miles on my contract; however, I read at the pickup location that equipment availability and location of my choice was supposed to be "guaranteed". It was not. Again, the location was okay; the uhaul guarantee was faulty.Lateish M.
The lady that helped us first was rude and in a bad mood. Without going into detail about her attitude she also gave me the wrong report, wrong truck and key, so when I went to match the miles up on the form they did not match and were so far off that if we did not catch the error by confirming the mileage, we felt knowingly they would have tried to charge us for the excess mileage. It was off by 13 000 miles. The mileage is being charged at 1,29 $/mi. So no, I will NOT recommend this location to any other military family located here with us.MIGUEL M.
Le client n'a pas laissé de commentaire.PATRICIAANN D.
Le client n'a pas laissé de commentaire.MINJIN E.
Appreciate personal attention â€"- and professional service. Merci.DONNROBERT N.
Shawn and Zach were great. I was in and out in 20 minutes.Both S & Z were very helpful and answered questions well.Facility was neat and clean.Far superior experience than at other U-Haul locations.Stephen C.
I was extremely surprised that during the COVID-19 crisis, my items were maintained. The staff worked with me to completely settle this account with a zero balance. This has helped me and my family to be able to get back on our feet. Merci.Kenton W. | Expérience générale
Le client n'a pas laissé de commentaire.Peter N.
Le client n'a pas laissé de commentaire.CHERYLANN E.
Le client n'a pas laissé de commentaire.SEGUNDO L.
I've rented from U-Haul several times over the years, and the Lorton location was, by far, the cleanest, well-organized and adequately staffed U-Haul I've ever visited. Additionally, the customer service experience was exemplary and pain free. I would definitely use the Lorton U-Haul location again and highly recommend to anyone.John F.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.WALTERJACOB M.
very professional.THOMASFRANCIS A.
Le client n'a pas laissé de commentaire.ALLEN JEROME J.
This U-haul location has been a blessing to me. The female manager here is a hard worker. When I come in to pay my storage, she is always moving around trying to take care a customer. Thank you for being the person that you are. Keep up the good work .CLAUDETTE W. | Expérience générale
Drop off was very simple at this location!Marjorie R.
Mi gusta el servicio de este lugar. Solo que deberían preocuparse un poco más de la limpieza de los vidrios de los camiones.LUIS H. | Premières impressions
Everything is awesome this location terminal road employee are awesome customers service.EMMANUELKOFI O.
Store Mgr was a delight to work with!Steven W.
Le client n'a pas laissé de commentaire.JOHNJOSEPH M.
All GoodJOHNNYV M.
Le client n'a pas laissé de commentaire.SETHADAM H.
Ce n'est rienMOHAMMADA H.
Sherev is the very best. She managed our move with grace and understanding. I observed her working with another customer satisfied all their concerns which were many. She was calm and client oriented the entire time. I am grateful to work with her again and recommend others do so as well!CHRISTOPHERM A.
The facility and truck interior were very clean. The exterior of the truck could use a wash.Troy D.
Excellent service. This was set up like an airport car rental pickup/return area. Very well run and no wait.Stephen P.
Le client n'a pas laissé de commentaire.MICHAELCOURTENAY P.
I payed for my truck, a roller, and a utility dolly and was told by the uhaul desk person to pull the truck up to the door to pick up the roller and dolly. After I moved the truck to the equipment door was told that there were no more rollers. I left with just a furniture dolly. My receipt shows that I was charged for a roller and a utility dolly even though the sales person said he would take off the equipment fee due to the unavailability of the roller.James G.
Very surprised how clean and organized the UHaul experience was. Very happy about that and the ease of it all as well as the good condition of the truck.Robert S.
I picked up the truck before sun down and so I didn't notice the issue at pick up but once the sun was down, the headlights were awful. I could barely tell if they were on or not. They were very dim but also very badly aligned so they weren't even pointing down towards the road. It was actually very dangerous as I was driving on unlit winding roads. I'm actually pretty pissed that I was given a vehicle with such a dangerous defect. Less important but still annoying is that I had reserved a half dozen furniture pads but they were not with the truck. That was my bad for not catching during the check out process but I had just assumed they were in the back of the truck.Erik V.
Personnel were extremely rude - they trash talked other locations - there personnel were not trained to check me out - I waited for 15 minutes with no one answering my questions and when they did, very rudely. I will never rent from u-haul againMichael E.
Better counter peopleRichard P.
Le client n'a pas laissé de commentaire.CRISTYL S.
Hassle free and quick.VICKIY W.
Le client n'a pas laissé de commentaire.Marcus J.
The customer service agents in lorton went above and beyond for me. I am so happy with all of them from the store manager down. Harvey in Columbia was awesome as well. Moving is stressful enough but they made it seamless.Eboni P.
Everything was great. This is our 2nd car that the hitch was being installed in this location. The only thing is the waiting area, 2 chairs were just put beside a pile of boxes and people just keep on passing by to shop for moving supplies. Other than that everything was smooth. And the guy who installed the hitch was nice.Noel E.
Le client n'a pas laissé de commentaire.MARKARNOLD E.
Very good service.JENNIFER Y.
Le client n'a pas laissé de commentaire.Michael J.
Nothing really. It was great doing business with you.Barton L.
Owner/General Manager Sherev and her team members were very professional and great to work with!Lee R. | Expérience générale
Outstanding job in the installation, exceeded expectations. I now have access to both types of trailer plugs. Was done in less than an hour and very reasonably priced.Scott F.
Le client n'a pas laissé de commentaire.GURSHARAN S.
Le client n'a pas laissé de commentaire.ROBERT M.
Great service from Virginia to Georgia. Both locations practiced great customer service and looked after me in preparation for our move. Thanks, Fred PerezFERDINAND P.
Le client n'a pas laissé de commentaire.James B.
Great experience renting from this location.KRISTINA K.
Le client n'a pas laissé de commentaire.HENRY G.
Le client n'a pas laissé de commentaire.Gary R.
Your computer system. It took 30-45 minutes to check me out because she had to canceling and redoing the sale, saying the computer was acting up & slow. Other people that came after me were in and out but me still standing there waiting for the computer to work properly. I joked about getting something for free but after I walked out I felt I should have gotten something for my lost time. I walked in at 10:05 and walked out at 10:55.OLARENEE G.
Le client n'a pas laissé de commentaire.GEORGELUIZ S.
This was my first experience renting and driving a van like this ... I guess really an oversized SUV ... seemed to me to be a panel truck. Think most customers have done this repeated times ... don't need to be introduced to the vehicle. I was simply given the key and told where to look for it on the lot. Thankfully, an employee was out there parking another vehicle .... he noticed me obviously confused and offered help. He showed me where the gas tank opening was and how to open the key. Returning the van ... maybe there was a drop off for the key..... didn't see it. I waited in line .... not fun. Only one employee at check in/out and a number of customers waiting. Eventually, the same employee who helped me earlier on the lot came around and opened another check in window,,,, so I was able to get out of there. Overall a really good experience. Many clean, well maintained vehicles available .... easy to make a reservation. Very helpful service.IRENEBROOKS K.
I really liked using the UHAUL app when picking the equipment up. I simply loaded my driver's license and credit card on the app. When it was time to get the truck, I showed the UHAUL rep my truck number on the phone and was on my way. Way better than standing in line. (Which was LONG!!!)Jason H.
New manager Sherev did a great job resolving a longstanding issue. Fantastic!ROBERT H. | Expérience générale
Somehow the online check in option does not work properly. This results in long lines and the person at the front desk being overwhelmingly busy.Emiliano A.
Never got a receipt e-mailed to me as promisedJOHNWALTER B.
You pretty much provided my needs so no changes needed!JENNIFER Y.
Le client n'a pas laissé de commentaire.FERNANDOAGUSTIN M.
Service was slow. Management should have scheduled more than two people at month's end when people move, even if it's for a half-day morning shift. Also, it was confusing to be sent info stating my reservation was converted to a 24/7 one and I could do a mobile check-in and drop-off with the app. I still had to go inside the building and talk to a human being to check in. That doesn't square with the language on the app. Thank God the guy working outside told me what to do. The app didn't work properly until after I checked in with a person. Also, the license verification link would be more convenient if it were sent the night before (or at the time of) the reservation. That (as well as an initially functional mobile check-in experience) could speed up things at check-in, especially if it's impossible to hire more staff. Past that, the ladies at the desk were friendly, helpful, and seemed to remain calm under pressure without making the customer feel rushed. That's a verifiable skill! :)KENDRADANETTE M.
Le client n'a pas laissé de commentaire.CHRIS S.
Le client n'a pas laissé de commentaire.PATRICIA G. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCISCOJ A.
Le client n'a pas laissé de commentaire.Matthew M.
The team members here are awsome and really great at doing their job and client service!!!YANCIEDIT P.
Le client n'a pas laissé de commentaire.GREGORYDOMINIC B.
It takes a little while to get what you need, they do a wonderful job.WALTER P.
I had to go to Walmart to purchase flex seal tape due to water intrusion from rain into the trailer because of missing bolts/holes on the front of the trailer. I was also told on the phone that as long as the trailer was returned before store open I wouldnt be charged the extra day. Well it was returned before store open, yet still got charged the extra day on top of the flex seal purchase to protect my belongings since you are not able.MICHAELPAUL H.
Le client n'a pas laissé de commentaire.Keyur P.
U-Haul is a great resource and is reasonably priced. I've used them for two complete home moves over the past few years. Nine+ trailers rented. Smooth ride and Safe! Thank you U-Haul! BenBENJAMIN H.
Le client n'a pas laissé de commentaire.JACKDUANE W.
Le client n'a pas laissé de commentaire.FAVIO R.
Le client n'a pas laissé de commentaire.NIKO R.
Everything was as expected. I will consider U-Haul for all my moving needs in the future.JERRYANTHONY J.
Le client n'a pas laissé de commentaire.BRIANATYSHAE' M.
Trailers are in high demand. I did not reserve one 2-3 weeks early so could not get exactly want I wanted but made it work.Dale C.
Le client n'a pas laissé de commentaire.JEROME I.
Le client n'a pas laissé de commentaire.PAULISTVAN C.
Reserving my uhaul was fast and easy and the customer service reps the next morning were great to work with. My only complaint is the long wait times on Saturday morning. It would be very beneficial if they can have a kiosk truck pick up, or have someone outside that can assist those with reservations faster.SHERMAN M.
She rev and her staff were absolutely wonderful! We had a 26' Truck to turn in and needed to rent a storage unit. She worked multiple terminals to keep the line moving when her team members were taken away from their computers. This is a very busy location, yet transactions took place swiftly and efficiently. It was awesome!Carl T. | Premières impressions
There were plenty of carts to help me move in. This made my move in extremely easy compared to where I came from.MASONANTHONY K. | Premières impressions
Le client n'a pas laissé de commentaire.MASONANTHONY K.
It is entrance and nearly one more entrance to other old place . Not easy to determinate with one is yours .Jerry M.
the person who received the truck when you arrive to return it. he was very rude. and unprofessionalJeyzon T.
Mobile check in was not working so had to go inside to get keys. Line was very long but staff inside were excellent and moved the line along very fast. Truck had power steering issues and was hard to turn the wheel. Overall got what I needed done.TONYDIONTAY B.
Le client n'a pas laissé de commentaire.PATRICKGERALD G.
Le client n'a pas laissé de commentaire.Robinson V.
I just had a hard time with my original reservation. And we had to extend our rental because it that.KEVIN S.
Le client n'a pas laissé de commentaire.DAVID M.
Great drop-off service, quick and easy.MANUELENRIQUE G.
Le client n'a pas laissé de commentaire.RONALDLESTER G.
They have the friendliest staff! God bless!PENELOPEEMMA CAT M.
They had wrong date, wrong order, no truck. The communication between Lorain and Manassas was horrible. It cost me time and money in lost hotels, and Uber rides, and cost time and immense stress. So sorry to see this type of terrible customer service from UHaul.Mitch G.
Le client n'a pas laissé de commentaire.Scott V.
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Le client n'a pas laissé de commentaire.BRAD S.
Nothing--keep it up. Very nice agents--in person and on phone.Ricky B.
Sean is fantastic!! His level of customer service far exceeded my expectations! He is extremely professional, courteous, and knowledgeable - a credit to your company. He explained all the options available to me and ensured my reservation met my needs and also what I needed to do in the event of a "surprise". Overall experience was fantastic and I will certainly rent from that location again. Thanks Sean!!Kevin S.
This location is so clean and well run. It was a great experience.Andrew C.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.JOHN C H. | Expérience générale
Le client n'a pas laissé de commentaire.eric a. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey R.
Best uhaul location everTaisha H.
Un organized unfriendly and did not give proper instructions for check in.melory S.
Le client n'a pas laissé de commentaire.BRIAN H.
I have only used storage units twice in my lifetime. The first was an ok experience but this one was absolutely fantastic. Although I have only personally used storage twice, I have helped many friends move in and out of storage units. This one by far is the cleanest, best maintained, climate controlled facility I have ever seen. The customer service was top notch! Please pass on my sincere appreciation of the staff!Kendall L. | Expérience générale
Le client n'a pas laissé de commentaire.Ana A. | Premières impressions
Le client n'a pas laissé de commentaire.DELANE R. | Expérience générale
As always, staff is competent, courteous, helpful.MARK G. | Premières impressions
Associate we’re very helpfulRobert A. | Premières impressions
The customer service was fantastic! The entire team was very helpful!Kendall L. | Premières impressions
Le client n'a pas laissé de commentaire.Denise G. | Premières impressions
pleasant, helpful, polite courteous staff. Couldn't ask for more!Alan M. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M. | Expérience générale
Very easy!Kathleen B. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly T. | Expérience générale
Le client n'a pas laissé de commentaire.SHAQUETTABREE D. | Expérience générale
The people and facility were 5 stars! However, the line at the office is incredibly slow! Past two times I have been in, only one person was mostly working a line that had 6 to 8 people, and each person took a long time to help. Both times I was in line for 20-30 min! I have no idea what's going on, but you need to ensure the four desks in the office are fully manned when the lines go long. Would be great if employees in the back could come forward and help. Merci.HEATH F. | Expérience générale
Le client n'a pas laissé de commentaire.Belal R. | Premières impressions
Le client n'a pas laissé de commentaire.Inayat O. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn P. | Expérience générale
Manager Sherev was amazing: super friendly and helpful, calm and professional with rude, impatient customers and she set a great example for my 18 year old son on how to effectively deal with stressful situations. She demonstrated exceptional leadership and competence in dealing many people doing end of the month moves. She is the reason we are repeat customers.Lee R. | Premières impressions
Le client n'a pas laissé de commentaire.Kerry M. | Expérience générale
Friendly staff, would recommend.JULIE K. | Premières impressions
GM there was awesome!carlos a. | Premières impressions
The check-in process was a bit confusing, some of the information required came unexpected and I wasn't prepared to provide it. Would have been more fluent if I would have known it was required, saving you time and me frustrated of not having the information at my fingertips. Great job by your Manager in arranging for a unit to be available for me.JOHN C H. | Premières impressions
Although I checked in online the day before, when I arrived at the location I followed the instructions and received a message that I wasn't checked in. The time was 720 pm. I was stuck outside. I called the help number and they said I was checked in. I had to leave the truck outside and return in the morning at which point I moved in.andrew B. | Online Move In
Absolutely loved storing our stuff at this location! Had 24 hour access and the card system always worked flawlessly! I needed rental trucks on two occasions and since this is where my unit was it was perfect and the staff was extremely helpful! (I do wish they had more people sometimes it was so busy there was a wait.) This facility ROCKS!charles m. | Expérience générale
I had to wait a long time in the line to check out and turn my storage facility back in. That was very disturbing to me.linda m. | Expérience générale
The former GM tried to auction my belongings. When I finally moved, belongings were disheveled and suction vac head was removed. All belongings smelled like mold.Angela P. | Expérience générale
Le client n'a pas laissé de commentaire.Shauna D. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS W. | Expérience générale
Le client n'a pas laissé de commentaire.rhonda h. | Premières impressions
The entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That's the difference.DUANE P. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Front desk help was awesome!!!Kathryn W. | Premières impressions
The general manager Sherev Buckanan is super professional and friendly. Therefore the whole entire staff members. I'll highly recommend it.Ledjane M. | Premières impressions
Get with the science and drop the stupid COVID mask requirement, as it does not protect you - per the CDC and other researchers.Kerry M. | Premières impressions
Le client n'a pas laissé de commentaire.JUSTIN S. | Expérience générale
My experience with Uhaul was fantastic - every person who works there was helpful and kind; but I have to acknowledge the manager Sherev b/c she went above and beyond for us every step of the way. We could not have had such a smooth transition from VA to TX without her help. Thank you, thank you, thank you!Connie b. | Expérience générale
An employee specifically sought me out to apologize for a delayed response. I found that to be very encouraging.Mac H. | Expérience générale
Excellent customer service and great, clean and well maintained facility! Thank you for making our 3 moves (self and two sons) over the last 5 months go smoothly!Kristy B. | Expérience générale
Le client n'a pas laissé de commentaire.Luacretia J. | Expérience générale
Le client n'a pas laissé de commentaire.Brian H. | Expérience générale
Le client n'a pas laissé de commentaire.louis c. | Premières impressions
Le client n'a pas laissé de commentaire.Kadiatu S. | Expérience générale
Very clean!suzanne f. | Expérience générale
Professional and always friendly Thank you so muchJACQUELINE C. | Expérience générale
Le client n'a pas laissé de commentaire.SHAUNDRALAURICE O. | Online Move In
Le client n'a pas laissé de commentaire.cyrus p. | Expérience générale
Le client n'a pas laissé de commentaire.timothy p. | Expérience générale
The Staff was very nice and helpful. Management was always accommodating.Bruce M. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando Q. | Expérience générale
Le client n'a pas laissé de commentaire.edward h. | Expérience générale
Le client n'a pas laissé de commentaire.Juan Z. | Expérience générale
Most efficient and friendliest uhaul! Thanks again, Manager Buchanan and your staff!chip c. | Expérience générale
Le client n'a pas laissé de commentaire.DIAMOND S. | Expérience générale
Outstanding staff!Kristy B. | Premières impressions
Only down side is cost, which think is a little high for storage unit. Everything else was great. Due to delayed departure, called the location and was able to complete the rental of storage unit on the phone. Representative went over all the details of how to access the facility after hours and emailed additional information. Took a lot of stress off and was able to turn the truck and car transport on time. Facility was clean and plenty of carts to load items and carry to storage unit.KEN D. | Premières impressions
Everything was good except the lock handle is very difficult to slide open.Trung D. | Premières impressions
Le client n'a pas laissé de commentaire.Monika D. | Premières impressions
The staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!ANDREW M. | Premières impressions
The manager took care she was very professionalClaudio H. | Premières impressions
Although a new employee, the young lady that assisted me did a terrific job!DIRK N. | Premières impressions
Efficient check in, good security, clean site, and abundant carts made for an easy move inKeith S. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon W. | Premières impressions
Le client n'a pas laissé de commentaire.Cecilienne F. | Premières impressions
The manager was really nice and helpful.MARYMARIE G. | Premières impressions
Le client n'a pas laissé de commentaire.Scott B. | Premières impressions
Sharev is the absolute best!!GINA JEE YOUN F. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer r. | Premières impressions
Le client n'a pas laissé de commentaire.Edward M. | Premières impressions
Le client n'a pas laissé de commentaire.Melinda N. | Premières impressions
Le client n'a pas laissé de commentaire.Peter H. | Premières impressions
Le client n'a pas laissé de commentaire.Lauren K. | Premières impressions
Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for 19,95 $ a day it cost me 156 $. for six hours.Robert H. | Premières impressions
Fast and easySaychareunsouk P. | Premières impressions
Excellent service à la clientèleTina A. | Premières impressions
Clean, quick and helpful.Mario F. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.