Le client n'a pas laissé de commentaire.James S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Newington
Pour nous contacter
Lorton, VA 22079
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRAD S.
Nothing--keep it up. Very nice agents--in person and on phone.Ricky B.
Sean is fantastic!! His level of customer service far exceeded my expectations! He is extremely professional, courteous, and knowledgeable - a credit to your company. He explained all the options available to me and ensured my reservation met my needs and also what I needed to do in the event of a "surprise". Overall experience was fantastic and I will certainly rent from that location again. Thanks Sean!!Kevin S.
This location is so clean and well run. It was a great experience.Andrew C.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.JOHN C H. | Expérience générale
Le client n'a pas laissé de commentaire.eric a. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey R.
Best uhaul location everTaisha H.
Un organized unfriendly and did not give proper instructions for check in.melory S.
Le client n'a pas laissé de commentaire.BRIAN H.
Le client n'a pas laissé de commentaire.MARKCHRISTOPHER H.
Le client n'a pas laissé de commentaire.ADRIAN C.
Le client n'a pas laissé de commentaire.john F.
Great serviceJennifer P.
Le client n'a pas laissé de commentaire.SHAWNCALEY P.
Change the attitudes of front desk clerks and make them understand that it's the customers who help pay their salary.ive rented trucks from Uhaul over,15 yrs first time I had to go search for a truck I just rentedRICHARD G.
Excellent customer service!BETTINA S.
Le client n'a pas laissé de commentaire.Ramon H.
Le client n'a pas laissé de commentaire.MICHELEMARIE F.
I have only used storage units twice in my lifetime. The first was an ok experience but this one was absolutely fantastic. Although I have only personally used storage twice, I have helped many friends move in and out of storage units. This one by far is the cleanest, best maintained, climate controlled facility I have ever seen. The customer service was top notch! Please pass on my sincere appreciation of the staff!Kendall L. | Expérience générale
Le client n'a pas laissé de commentaire.Donald L.
Le client n'a pas laissé de commentaire.Ana A. | Premières impressions
Hands down the best Uhaul team I've ever dealt with. Very professional and helpful. The amount of equipment they rent is unreal, and the faculty is spotless. Great work to all of them!Robert C.
Le client n'a pas laissé de commentaire.AUSTIN D.
Just double check everything cause the hood wasn't fully latchRAYMONDJOSEPH K.
The rental 20 foot truck that I had reserved was not at this location. CSR said I should go 35 miles to Manassas to get another truck, which I had not way to get there. So the CSR said I could take a taxi or Uber, as they had reduced my rental fee enough that would pay for the trip. I could not do that and had to accept a smaller truck. The CSR said that the rental rate was reduced by 200 $but the rental rate for the smaller truck was 200 $less anyway, so I really did not get a reduced rate for the bungled original rental agreement.MICHAELSTEPHEN W.
Le client n'a pas laissé de commentaire.Kevin W.
This location would benefit from better signage directing customers where to park.KIMBERLI C.
Le client n'a pas laissé de commentaire.SAJIDA F.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Charles L.
Fast service.KEVINOLIVER G.
Le client n'a pas laissé de commentaire.RICHARDCRAIG C.
Le client n'a pas laissé de commentaire.STEPHENCRAIG H.
Received outstanding customer service from the front desk to the outside staff who connected the trailer and made sure I understood the max speed limit I should drive. Thank you all.BRENDAFAYE A.
Service counter was a bit slow. Waited 10+ minutes before being helped.Bryan P.
Le client n'a pas laissé de commentaire.Luke P.
Le client n'a pas laissé de commentaire.CHRISTOPHER MICH L.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.RONALD W.
Le client n'a pas laissé de commentaire.CHARLENETAJUNIA H.
Each person I interacted with was amazing, kind and knowledgeable.MICHELLE B.
Le client n'a pas laissé de commentaire.DAVIDMICHAEL M.
Have the trucks filled with fuel. Picking up a truck with only a quarter tank of fuel is frustrating. Time has to be taken to stop and buy fuel before loading as you don't know how far you can go on the fuel in the tank and it is a challenge to estimate how much fuel to buy. I filled the tank to be sure I could get to my destination and did not know what mpg the truck would get. I left the truck with half a tank more than when I picked it up. Also, dolleys I ordered were not on the truck. I had to stop, go back to the counter, get them and load myself.david M.
Staff has great customer service.RYANWINSHIP F.
Le client n'a pas laissé de commentaire.RAULERNESTO B.
Why is a 5' ramp on a 6' trailer??? Didn't see that when I reserved the trailer?? Great job working with me to get what I needed! THANK YOU!!!ERICSTEVEN D.
This facility is running like a Ferrari. Keep up with the excellent work!EMILIANOENRIQUE A.
It should be noted, all conversations and interactions were very professional and cordial. The technicians looked me in the eye and were very respectful and patient. I wish to thank them for their time and efforts. This was an experience worthy of Sharing.FREDDIEROGERS J.
Great, friendly and fast service.STEVENJOHN M.
quick in & out processing, Staff were friendly, knowledgeable & quick to do their jobs.WILLIAMJOHN S.
Le client n'a pas laissé de commentaire.GLORIAMONSERRATE M.
Fill the gas tank.ROBERTANGELO M.
I registered my information online before I arrived at the pick up facility. That hurried things along. My only hiccup in the process was getting the truck started. As it turns out, the key cannot be totally inserted in the ignition hole in order for the car to turn on. Once you know that, you can be on your merry way. I had to call customer support along my route when I had turned off the truck and couldn't get it turned back on. Beware. Other than that, great service.Diane S.
Le client n'a pas laissé de commentaire.TONY S.
Le client n'a pas laissé de commentaire.ERICK G.
Le client n'a pas laissé de commentaire.SONYA N.
Le client n'a pas laissé de commentaire.MIMIHIBRET H.
Le client n'a pas laissé de commentaire.RYANLEE H.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Emily W.
Le client n'a pas laissé de commentaire.DAVIDMOHAMMAD S.
Le client n'a pas laissé de commentaire.HECTORALFREDO M.
When I got to the store it appeared that the woman at the counter was trying to deal with a person who had a million questions. This caused the line to customers to back up. Luckily a gentleman who I believe was the manager came out and assisted. Due to some items that obstructed her view, I don't think that woman even knew that line had grown. All in all my experience was good.ZURRIANEARISTOTL B.
Very nice employeesMecca R.
Le client n'a pas laissé de commentaire.CANDICE W.
Le client n'a pas laissé de commentaire.YONIS V.
Le client n'a pas laissé de commentaire.Jean Marc L.
Le client n'a pas laissé de commentaire.RONALD I.
At this point the vehicle was running very poorly and i did nit fell comfortable driving it any further. The people here were very helpful.Cameron C.
I took the truck back before the time I checked the truck out and I was charged an additional 90 $.jerry W.
The truck was old and beat up. I think there were more stickers marking damage than there was paint. The Uhaul app did not work to check it back in, It would not accept my photos. After an hour of trying I had to abandon the truck at the uhaul location.RAYMONDOTTO K.
Cliff and Sean were very polite, professionional and delivered excellent customer service.ANDREWMICHAEL M.
It is a corporate issue, not this particular franchise, but had to answer here because UHaul doesn't seem to want feedback on where the issues are at! Scheduling is a mess. The business model of taking reservations that the company can't fill without sending customers unreasonable distances to pickup equipment is not customer friendly. The time it takes to reach a UHaul person on the phone when needed is unreasonable. On this last turn-in, the return location was too busy with its real business and wanted me to leave the vehicle parked along the road so they could get to it later. I attempted to self return and the website was not working correctly from a current generation iPhone, and when I went to the UHaul number die help with return issues that just kept telling me there was an error to call back later? I tried other UHaul numbers to try to get to someone for help, waited 20 to 30 minutes for someone to answer, and twice was cutoff. A 10 minute turn-in took me 2 1/2 hours to complete. Someone at UHaul needs to wake up and properly staff the customer support numbers. The staff at your franchisees have been great. The experience with customer support at a corporate level will likely be the downfall of UHaul if there is ever an ambitious competitor. Someone needs to wake up and recognize the corporate model is broken! The people andMICHAELCHARLES D.
Employees were friendly and cooperative.Wondwossen B.
Le client n'a pas laissé de commentaire.JENEE W.
Le client n'a pas laissé de commentaire.RANDALLFRANCIS G.
I left my AirPods in the vehicle and haven't been able to get anyone on the phone. Contract number 83071555. Date: 30 Aug 2021. Nothing to improve with the rental.KURTANTHONY G.
Rented a 15 foot uhaul for 3 day trip to PA. No issues reserving or dropping off. Only concern was whom ever rented it prior must of been a chain smoker. May want to separate uhaul trucks for smokers and non smokers as a suggestion.KEVINMICHAEL C.
I'd ordered a utility dolly, but it wasn't inside the truck that I picked up from this location. I didn't realize the dolly was missing until I was too far from the location to turn back. I was, fortunately, able to borrow a dolly, but the situation still inconvenienced me. I notified the UHual representatives at this location, and I expect a refund for the missing equipment.Betrand M.
great experience. customer service representative very helpfulRebecca B.
I had no problem with the equipment itself but my problem was with the billing method. I was informed that the final price for renting the cargo van and the mileage would be 66 $but instead I was charged 125 $at the time I picked up my rental and an additional 88 $after returning it. I called the store and spoke with an associate who stated that they had no record of the charges and was told to wait 3 days to see if the problem would resolve itself.PORTIACAPRI R.
Keep up the great work.WALTER P.
Le client n'a pas laissé de commentaire.Mira G.
Le client n'a pas laissé de commentaire.MARTIN S.
Le client n'a pas laissé de commentaire.JAIMELUIS E.
Le client n'a pas laissé de commentaire.Charles V.
Using the self service app was a terrible experienceIan L.
No comments, everything went seamlessly, flawlessly.SORABRUSTOMJI V.
Le client n'a pas laissé de commentaire.JOHNHAL E.
I got charged twice.Derek M.
Le client n'a pas laissé de commentaire.Philip L.
Always great service and the employees are always happy and helpful.Tristen G.
Le client n'a pas laissé de commentaire.KIMBERLYMITCHELL H.
The roof was leaking water during the rainQUENDRESENIA M.
Keep it upEMMANUELASASE D.
Super simpleNicholas B.
Staff was the absolute best!KENDALL L.
Le client n'a pas laissé de commentaire.MATTHEWGEORGE E.
Le client n'a pas laissé de commentaire.DELANE R. | Expérience générale
Le client n'a pas laissé de commentaire.Harvey G.
As always, staff is competent, courteous, helpful.MARK G. | Premières impressions
Cashiers friendly and profesional No over charge like other places The return simple the staff very nit and pro. Over all the experience was to another level. Thanks Telegraph Uhaul.ðŸ˜ƒðŸ'SERGIOARMANDO V.
Associate we’re very helpfulRobert A. | Premières impressions
The customer service was fantastic! The entire team was very helpful!Kendall L. | Premières impressions
Le client n'a pas laissé de commentaire.Denise G. | Premières impressions
pleasant, helpful, polite courteous staff. Couldn't ask for more!Alan M. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M. | Expérience générale
Very easy!Kathleen B. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly T. | Expérience générale
Le client n'a pas laissé de commentaire.SHAQUETTABREE D. | Expérience générale
The people and facility were 5 stars! However, the line at the office is incredibly slow! Past two times I have been in, only one person was mostly working a line that had 6 to 8 people, and each person took a long time to help. Both times I was in line for 20-30 min! I have no idea what's going on, but you need to ensure the four desks in the office are fully manned when the lines go long. Would be great if employees in the back could come forward and help. Merci.HEATH F. | Expérience générale
Le client n'a pas laissé de commentaire.Belal R. | Premières impressions
Le client n'a pas laissé de commentaire.Inayat O. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn P. | Expérience générale
Manager Sherev was amazing: super friendly and helpful, calm and professional with rude, impatient customers and she set a great example for my 18 year old son on how to effectively deal with stressful situations. She demonstrated exceptional leadership and competence in dealing many people doing end of the month moves. She is the reason we are repeat customers.Lee R. | Premières impressions
Le client n'a pas laissé de commentaire.Kerry M. | Expérience générale
Friendly staff, would recommend.JULIE K. | Premières impressions
GM there was awesome!carlos a. | Premières impressions
The check-in process was a bit confusing, some of the information required came unexpected and I wasn't prepared to provide it. Would have been more fluent if I would have known it was required, saving you time and me frustrated of not having the information at my fingertips. Great job by your Manager in arranging for a unit to be available for me.JOHN C H. | Premières impressions
Although I checked in online the day before, when I arrived at the location I followed the instructions and received a message that I wasn't checked in. The time was 720 pm. I was stuck outside. I called the help number and they said I was checked in. I had to leave the truck outside and return in the morning at which point I moved in.andrew B. | Online Move In
Absolutely loved storing our stuff at this location! Had 24 hour access and the card system always worked flawlessly! I needed rental trucks on two occasions and since this is where my unit was it was perfect and the staff was extremely helpful! (I do wish they had more people sometimes it was so busy there was a wait.) This facility ROCKS!charles m. | Expérience générale
I had to wait a long time in the line to check out and turn my storage facility back in. That was very disturbing to me.linda m. | Expérience générale
The former GM tried to auction my belongings. When I finally moved, belongings were disheveled and suction vac head was removed. All belongings smelled like mold.Angela P. | Expérience générale
Le client n'a pas laissé de commentaire.Shauna D. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS W. | Expérience générale
Le client n'a pas laissé de commentaire.rhonda h. | Premières impressions
The entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That's the difference.DUANE P. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Front desk help was awesome!!!Kathryn W. | Premières impressions
The general manager Sherev Buckanan is super professional and friendly. Therefore the whole entire staff members. I'll highly recommend it.Ledjane M. | Premières impressions
Get with the science and drop the stupid COVID mask requirement, as it does not protect you - per the CDC and other researchers.Kerry M. | Premières impressions
Le client n'a pas laissé de commentaire.JUSTIN S. | Expérience générale
My experience with Uhaul was fantastic - every person who works there was helpful and kind; but I have to acknowledge the manager Sherev b/c she went above and beyond for us every step of the way. We could not have had such a smooth transition from VA to TX without her help. Thank you, thank you, thank you!Connie b. | Expérience générale
An employee specifically sought me out to apologize for a delayed response. I found that to be very encouraging.Mac H. | Expérience générale
Excellent customer service and great, clean and well maintained facility! Thank you for making our 3 moves (self and two sons) over the last 5 months go smoothly!Kristy B. | Expérience générale
Le client n'a pas laissé de commentaire.Luacretia J. | Expérience générale
Le client n'a pas laissé de commentaire.Brian H. | Expérience générale
Le client n'a pas laissé de commentaire.louis c. | Premières impressions
Le client n'a pas laissé de commentaire.Kadiatu S. | Expérience générale
Very clean!suzanne f. | Expérience générale
Professional and always friendly Thank you so muchJACQUELINE C. | Expérience générale
Le client n'a pas laissé de commentaire.SHAUNDRALAURICE O. | Online Move In
Le client n'a pas laissé de commentaire.cyrus p. | Expérience générale
Le client n'a pas laissé de commentaire.timothy p. | Expérience générale
The Staff was very nice and helpful. Management was always accommodating.Bruce M. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando Q. | Expérience générale
Le client n'a pas laissé de commentaire.edward h. | Expérience générale
Le client n'a pas laissé de commentaire.Juan Z. | Expérience générale
Most efficient and friendliest uhaul! Thanks again, Manager Buchanan and your staff!chip c. | Expérience générale
Le client n'a pas laissé de commentaire.DIAMOND S. | Expérience générale
Outstanding staff!Kristy B. | Premières impressions
Only down side is cost, which think is a little high for storage unit. Everything else was great. Due to delayed departure, called the location and was able to complete the rental of storage unit on the phone. Representative went over all the details of how to access the facility after hours and emailed additional information. Took a lot of stress off and was able to turn the truck and car transport on time. Facility was clean and plenty of carts to load items and carry to storage unit.KEN D. | Premières impressions
Sherev Buchanan was the most helpful and courteous employee I have ever encountered. She was simply the best!Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.Juan G. | Expérience générale
Change of plans so I didn't use the unit. Staff was very understanding and helpful.Keith B. | Expérience générale
Everything was good except the lock handle is very difficult to slide open.Trung D. | Premières impressions
Sherev could not have been friendlier or more helpful.Chip C. | Expérience générale
Well maintained. Polite, helpful staff.DONALD W. | Expérience générale
Le client n'a pas laissé de commentaire.Monika D. | Premières impressions
Thanks, Lorton Uhaul!Chip C. | Premières impressions
The staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!ANDREW M. | Premières impressions
Teresa was awesomeThomas S. | Premières impressions
The manager wonderfulPAMELA S. | Expérience générale
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Le client n'a pas laissé de commentaire.Lee B. | Expérience générale
Supervisor was very knowledgeable and respectful of customers.SIANIAH B. | Premières impressions
The manager took care she was very professionalClaudio H. | Premières impressions
Although a new employee, the young lady that assisted me did a terrific job!DIRK N. | Premières impressions
Efficient check in, good security, clean site, and abundant carts made for an easy move inKeith S. | Premières impressions
I had stored stuff for almost 7 years and never had one problem. When I first got there everyone was helpful and it continued for the 7 years. MerciWILLIAM B. | Expérience générale
Sherev Buchanan was amazing. Sherev walked my wife and I thru the whole process of using the rental facility. Very friendly and helpful.Anthony H. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon W. | Premières impressions
Le client n'a pas laissé de commentaire.Cecilienne F. | Premières impressions
The manager was really nice and helpful.MARYMARIE G. | Premières impressions
Le client n'a pas laissé de commentaire.Scott B. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy Z. | Expérience générale
Great service. However, it would help reduce long wait times for customer support in the front desk and the phone line.Carlvin L. | Expérience générale
Le client n'a pas laissé de commentaire.Kelsey O. | Expérience générale
My experience with this uhaul location was great! Staff were helpful and the facility was always clean. I'd suggest a faster elevator if possible and later access hours, but besides that I have no complaints! I will definitely rent again here if I need to.Lillian A. | Expérience générale
Sharev is the absolute best!!GINA JEE YOUN F. | Premières impressions
Le client n'a pas laissé de commentaire.arellys p. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Expérience générale
Highly recommend this location, friendly and professional folks! The GM has set a high standard. Vr LtCol Feltham USMCRaymond F. | Expérience générale
In particular, Keisha was extremely helpful in all aspects of this period of secure storage. I am a septuagenarian and required additional assistance. Keisha was there for me even though she was extremely busy. I appreciate her professionalism and work ethic.daniel g L. | Expérience générale
Shane was very helpful in making sure our selection met our space needs. She was very professional, and pleasant to us.tina h. | Premières impressions
Great Facility, Great location. Maybe could use some bigger carts for some of the bigger items of furniture.James B. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer r. | Premières impressions
Le client n'a pas laissé de commentaire.LAURA T. | Premières impressions
Le client n'a pas laissé de commentaire.Edward M. | Premières impressions
Le client n'a pas laissé de commentaire.Melinda N. | Premières impressions
Le client n'a pas laissé de commentaire.Sheree W. | Premières impressions
The manager wonderfulPAMELA S. | Premières impressions
Le client n'a pas laissé de commentaire.Peter H. | Premières impressions
Le client n'a pas laissé de commentaire.Lauren K. | Premières impressions
Extremely well managed facility, always clean and neat.wayne d. | Online Move In
Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for 19,95 $ a day it cost me 156 $. for six hours.Robert H. | Premières impressions
Outstanding and comprehensive service.Chris M. | Premières impressions
Sales clerk was extremely helpful, considerate, & thorough from beginning to end of the process. Was given a tour, viewed my storage space, best practice tips, and a concern for my understanding. A++Jason S. | Premières impressions
Fast and easySaychareunsouk P. | Premières impressions
Excellent service à la clientèleTina A. | Premières impressions
Clean, quick and helpful.Mario F. | Premières impressions
Everyone was very friendly and helpfulThomas D. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.