Customer Reviews for U-Haul Moving & Storage of Newnan

Évaluation :

5

Very happy, except for the locker next to ours had nasty smelling stuff in theirs

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Guy that checked me in is a good one

Évaluation :

5

There's nothing to improve on, the staff was awesome, in & out service took less than 10 mins and this location is very well kept. I will visit again if need be.

Évaluation :

5

l All personal at this location were very helpful and customer focused. A big thanks to all of them!

Évaluation :

1

THEY WERE QUITE DISRESPECTFUL AND RUDE, ATTEMPTED TO GIVE ME A TRUCK WITH A LARGE HOLE IN THE SIDE OF THE TIRE AND THEN ARGUED WITH ME AND BLAMED IT ON ME BEFORE I EVEN TOOK POSSESION OF THE TRUCK. THEY SPOKE TO ME LIKE A CHILD AND MOCKED ME AND MADE FUN OF MY SITUATION IN REGARDS TO THE PURPOSE OF MY RENTAL DUE TO THE LOSS OF MY HOME DUE TO A TORNADO. THIS WAS A HORRIBLE EXPERIENCE! WILL NOT RECCOMEND!!!

Évaluation :

5

Great service!

Évaluation :

5

Love the people I dealt with at the site. Helpful, courteous, patient,and sense of humor.

Évaluation :

5

I will be a customer there again. Very good people very professional all the way. Thanks guys

Évaluation :

5

Very helpful and knowledgeable personal

Évaluation :

5

I had no real problems Truck needed new wiper blades

Évaluation :

5

The tire strap was badly frayed, almost clean through. I didn't notice when I picked up the car hauler, but pointed it out when returned, and when I reported I, it was replaced for the next guest. Very pleased.

Évaluation :

5

My daughter's home was severely damaged by the tornado that hit our area. The staff was so kind and took care of our needs. Very much appreciated!

Évaluation :

5

Excellent service à la clientèle. Seriously appreciated the return process. Rented a tow dolly. I pulled up, they flagged me to a certain area of the parking lot. They Removed the dolly from the truck and sent me on my way

Évaluation :

5

We're see you Gin when the need arises

Évaluation :

5

All was perfect. Associates were very professional. Excellently organized.

Évaluation :

5

The staff was superb!

Évaluation :

3

Folks behind the counter were not the most friendlier I've come across.

Évaluation :

1

My name and email SHOULD NOT be attached to the account of Dexter Hunter. A year ago my charge card was fraudulently used and police reports were filed. Now recently I found out my name and email is still on this accounts after MULTIPLE requests to remove it. I DO NOT KNOW NOR AM I RELATED TO DEXTER HUNTER!!!!

Évaluation :

5

I've used this group three time in the last 3 months. Excellent service, fast transactions, clean equipment, and prompt & accurate billing. My go-to source for truck rentals; I WILL be using them again. Terry M.

Évaluation :

4

I didn't go inside, but the location was large, easy to find, clean, and had a friendly and helpful staff.

Évaluation :

5

The customer service was great; a very easy rental process!

Évaluation :

5

Had a wonderful experience. Everyone was very knowledgeable and friendly. Will use again if needed.

Évaluation :

5

Everyone was great!

Évaluation :

5

Every time I have been to this location the service has been amazing. The team always is super kind and they are quick to make things happen and they all are very knowledgeable. It's refreshing to work with a business who treats their customers like they are human and like they matter:-).

Évaluation :

5

The chick in app doesn't work the location DOES NOT WORK on the app

Évaluation :

5

Thanks for everything

Évaluation :

5

Nothing. Just keep up the good work. Good staff at U-Haul

Évaluation :

3

It would have been even nicer if one of the men sitting down in the bay area doing nothing had helped put the heavy k.o in the back of my car seeing I was an older lady haveing a little trouble doing it.

Évaluation :

1

Highly recommend the 2 gentlemen who work there at the desk to give out the appropriate information as well as not cutting the customers off. Allowing them to speak and not telling then no. They cannot speak. I recommend not yelling at the customers and hanging up on them. And attempting to overcharge my card by almost 300 $. Then REFUSED to answer the phone and kept declining my calls. I would have went back in to get everything cleared up, but I'm not sure how comfortable I would be being YELLED AT BY A GROWN MAN AGAIN! Unacceptable

Évaluation :

1

Confirm email and identification. I have not rented from this location in years

Évaluation :

5

The lady that assisted me (I believe her name is Gina) was extremely helpful! I was flustered and did not have a reservation for a storage unit so I was nervous about my move last minute move... But she was extremely kind and went out of her way to help us get everything accomplished in a timely fashion. Exemplary customer service, thank you!

Évaluation :

5

Great experience, with the exception of having some difficulty online finding my unit to pay online. Other than the the tech issues my experience was a great one.

Évaluation :

5

Great prices. Great selection of trailers. Very helpful and friendly staff. I though I knew which trailer I wanted but when I told them what I was using it for they recommended a better option that was the same price.

Évaluation :

5

Extremely pleasant employees at this location. I purchase propane here regularly and I have found everyone at this location goes out of their way to be nice, in a genuine manner. The employees here seem very happy with their job.

Évaluation :

5

Make sure truck lock works as the one we had did not and we ended up providing our own lock for it. The representative at turn-in was notified.

Évaluation :

5

S.O.

Évaluation :

5

Staff should be given a raise

Évaluation :

5

Very professional, timely, and attentive

Évaluation :

5

How do I purchase a used retired Uhaul trailer?

Évaluation :

5

Great staff and experience from top to bottom. Merci.

Évaluation :

5

Amazing customer service! User friendly equipment.

Évaluation :

5

No complaints, service was fast and drop off was easy.

Évaluation :

5

I have been renting from this location and never had any issue. I recommend it to any one.

Évaluation :

5

Nothing!!

Évaluation :

4

I moved into the storage on a Sunday afternoon late in the day when it was soon to be time for the associates to go home. The trash cans in the storage building could have used some taking out, but again, it was around quitting time and I know how it feels to be ready to get off work! Other than the trash cans being full, everything else was clean as a whistle and looked great!

Évaluation :

5

Excellent location. Very clean and personnel are very nice and helpful. I've used it three times now.

Évaluation :

5

I always use this location. Any truck or trailer I need is always there. Very reasonable rates.

Évaluation :

3

I have rented from this location previously and was pleased with my service and the condition of the vehicle. This time, a totally different story.........The unit (cargo van) that was assigned to me was FILTHY in all respects - exterior and more importantly INTERIOR - dog hair everywhere, heavy disgusting cigarette stink hit me like a ton of bricks when I opened the driver's door of the van, It got worse, when I asked why it wasn't cleaned - the woman representative said she had cleaned it and was surprised at the condition!!!!!!! She drove it up to me - how could she have been "surprised"....... Totally disgusting and in especially in light of the COVID conditions, no one was wearing a mask within the check-in location and/or when it came to handing over the vehicle......someone needs to look into the sanitary and cleaning practices at this location or the manager needs a "wake-up" call !!

Évaluation :

5

Just leave it as it is employees are very helpful equipment has always been clean thanks

Évaluation :

5

This location was very well located and very organized. They had me in and out in very little time. I would recommend this location to anyone in this area with the need of what this location can provide. Very friendly and knowledgeable staff.

Évaluation :

5

No improvements needed. Keep up the fast, friendly and professional service!

Évaluation :

3

In and out no hassle, professional

Évaluation :

5

This location always does a great job.....I use them all the time if I need any U-haul services.

Évaluation :

3

After speaking with a person on the phone and deciding which unit would be best for me when I got to the location the unit I thought I was getting wasn't available and too the truck I was renting for the day had already been taken. There was no mention I had to pick it up at a specific time. I've had this happen with other storage facilities as well. Not sure why....I did get another truck and to I didn't realize there was going to be an added charge for mileage. It needs to be pointed out during my conversation.

Évaluation :

5

Great experience!

Évaluation :

5

Nicely done, would use again!

Évaluation :

5

Michaela at the Peachtree City location was awesome! Very helpful and went out of her way to take care of our needs! The units are also nice, and the rest of the staff for both my moving vehicles and storage Units were great as well!

Évaluation :

5

Staff are very professional and helpful.

Évaluation :

5

Great service! Only suggestion is a key card drop box for when you move out. It was just a tad annoying having to go back to the office just to drop off a card. Thanks for the help everyone! I always recommend you guys.

Évaluation :

5

I'm so frustrated. Came in a few weeks ago and thought I had reserved a 10x10 unit for sometime this month. Came in yesterday to move from my 5x5 to 10x10 and was told "no, you don't have a reservation and we don't have any available.  Also was told you don't keep a waiting list for 10x10's.

Évaluation :

5

Everyone here is always so nice! Keep up the great work!!!

Évaluation :

4

Some evidence of mice in the storage unit, but there are traps/poison stations throughout the facility, otherwise a clean and safe building

Évaluation :

5

Initially wanted to rent for only a year but life happens. Now after 2 and a half years I was sad to say goodbye to "my" storage unit. This place is sparkling clean, ppl are super friendly, and very patient as my storage needs changed several times and they were able to accommodate them. Fortement recommandé!

Évaluation :

4

My only complaint with u haul Newnan is about a single employee. All agents were busy when I arrived, so I was waiting. This young lady came in to start her shift, she had a thin T shirt with no bra and house slippers, she clocked in and went outside in the shop area and sat down and started smoking. She was still there smoking and talking on her phone after I unloaded a truck and checked out. So I asked another employee about her and what her job was. I was told she had the same job as the rest of the folks at the counter. Why she chose to go outside and smoke instead of helping me while I was in line I do not know. She seemed extremely comfortable ignoring your customers so this tells me she does this quite often. Her dress was completely unacceptable for public work. Her work ethic would get her fired if she worked for me. You are really being unfair to your other employees by allowing this employee to act like this. All your other folks were very professional and very helpful and working their butts off, I feel pretty confident you know exactly who I am talking about and I hope that you address it.

Évaluation :

4

Very helpful showing us to storage locker and in the return of our rental equipment.

Évaluation :

5

The best climate control storage unit ever!! Customer service is always amazing, my one stop shop for moving. Especially this particular location.

Évaluation :

5

The cleanest U-Haul location I've ever been to. Great job guys!!!!!

Évaluation :

4

Good service at the desk and unit was clean and well lit.

Évaluation :

3

The only issue that I had was the credit card I used for payments always seemed to change and I was always charged late fees and I got tired of paying them. That is the main reason that I shut the account down. I felt I was being ripped off every time a payment was due.

Évaluation :

5

The manager there was super friendly and helpful, both with teaching the guy checking me in, and also showing me everything with the storage unit. Excellent service à la clientèle.

Évaluation :

5

Great staff, great location. The storage area was nice, clean and spacious. No issues at all with the process

Évaluation :

5

Professional and attentive, I appreciated how they cared enough to help me decided my choice in rental storage.

Évaluation :

1

Because my things are filled with mold and bugs and rats , red ants who knows what happened I don’t but my things look weathered like they were out elements why should I pay for storage that has my things looking like this ? 1400 + dollars wasted because I need new things my clothes shoes toys my life, and your not willing to help because I didn’t pay more WOW thank you !

Évaluation :

5

Staff friendly and professional

Évaluation :

1

Several inexperienced staff. Reservation not handle properly. Took 1 hour to get lock off. Overcharged for staff error. Truvk

Évaluation :

5

The staff is amazing! They are very friendly and helpful. If I ever need another storage unit or truck I will be back. Thank you all so much for making my experience fantastic!

Évaluation :

5

Very friendly staff and very helpful... I would use this location again!!! Fabulous Service!!!!

Évaluation :

5

The staff is very helpful and accommodating.

Évaluation :

5

Staff was awesome!

Évaluation :

4

I think our sales rep must be new, there were a few hiccups but they were quickly addressed

Évaluation :

5

Very pleasant experience and the staff really understands customer service. Merci.

Évaluation :

5

Jade was very nice

Évaluation :

3

The facilities and location is a 5. The staff tries hard, but at a 3 with wanting to show effort but not getting the big picture. (Like making me walk back and forth in a process when it could be one trip if they just came with me. (Truck rental. ) Then a 1 Star on professionalism. While a 5 and 3 when working with me directly, they are awful when they think they are not being watched. Yelling names at each other scroll lot, etc. they need to be professional the whole time on the clock.

Évaluation :

5

Great service.

Évaluation :

5

The only things I dislike the Uhaul. My son is in Military, And he currently station at Fort Bragg. He had an order to Deploy to Korea. My son asked me to helped him to find A storage unit, so he can move his family home while he deployment. I rent a unit for him on March 7, how every with all Corona viral going on, his deployment got Cancel, I had to cancel the unit the 20th and asked if I can get my refund back, and was told I couldn't get my money back. I just think since we never had a chance to move, none of all stuffed into a storage unit. Since my son is seeing our great National, I was hopeful that the company would consider refunding back to me!

Évaluation :

5

The entire staff was very friendly and helpful. Explained everything very thoroughly and did a superb job of making a stressful move so much easier! Superb staff!!

Évaluation :

5

N.D.

Évaluation :

5

Seems to be very well run!

Évaluation :

5

Worked out great for us....

Évaluation :

5

Very helpful and professional

Évaluation :

5

Merci.

Évaluation :

4

It was hard to pull up and down the door. Please fix door 139.

Évaluation :

5

Excellent experience.

Évaluation :

5

excellent facility & staff

Évaluation :

2

Storage to small and location not great but gave me free move in price really to high on what they gave me had to get another storage , friendly people until I had this issue I shouldn’t have to pay

Évaluation :

5

From start to end of my moving process u/ haul helped me get it done. Thanks

Évaluation :

1

Y’all would have been perfect if y’all didn’t charge so much for mileage and or be little more considerate with how much it is! But the people were nice.

Évaluation :

5

This facility is well-maintained and the staff is very friendly. I felt safe at the facility and did not have any worries about my belongings in storage.

Évaluation :

5

Service was great! I would definitely rent again at this location.

Évaluation :

5

Jade and Chris are the best!

Évaluation :

5

Very nice staff, clean facility, plenty of carts including mattress carts, even able to borrow a dolly if needed. I've used many storage places over the years, but never U-Haul... this is better.

Évaluation :

4

They always worked with me and were extremely helpful!!

Évaluation :

5

Great customer service and staff was very friendly and helpful.

Évaluation :

4

No comments

Évaluation :

5

Very courteous service

Évaluation :

2

We had a unit next to a person that stored a high amount of dog food in their unit. Do to dog food stored next door we continually had rats, and baby rats that ruined our belongings due to urine/feces

Évaluation :

5

Excellent, friendly, knowledgeable, helpful, and swift service.

Évaluation :

5

no additional comment

Évaluation :

4

I did see mouse droppings from time to time. But other than that it was a good place. Dry , clean and safe.

Évaluation :

5

UHaul Storage is the only place I will store my things into. Everything about it was on point. I have referred several people to UHaul and I know they will like it as well. Merci!

Évaluation :

1

I am a female, truck broke down on a backroad in Alabama. I called the guy we always rent from told him my cell phone was almost dead and my situation. He was short and rude. Told to call 1800#

Évaluation :

4

Would be nice if the lockers had a light . Thanks

Évaluation :

5

Friendly professional service

Évaluation :

5

Easy rental

Évaluation :

4

Good service.

Évaluation :

5

Jade was amazing!

Évaluation :

5

It was a great experience

Évaluation :

5

Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!

Évaluation :

5

Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!

Évaluation :

5

.

Évaluation :

5

Great facility with easy access and climate control. If we ever need to put our belongings in storage again, we will absolutely look for another Uhaul storage facility again.

Évaluation :

5

Christopher Hill & his whole entire staff are nothing but amazing people! I look forward to doing business with them in the future. I can't say anything but absolutely great & Extraordinary things

Évaluation :

4

The representatives at Uhaul were extremely helpful and thorough with my recent storage rental.

Évaluation :

3

Very friendly staff

Évaluation :

5

Chris and his staff were AWESOME. I have stored items in other places and Chris and his staff, and the facilities were the BEST I have ever encountered. Thank you Chris. Jim and Judy Mills

Évaluation :

5

Great customer service, easy process.

Évaluation :

5

Staff was efficient and friendly. All areas were clean. I could easily access carts for assistance to move my belongings to the second floor.

Évaluation :

3

Not having 24 hour access without paying extra was annoying several days. Appreciate them working with me originally (no 10x10 available, so gave two 5x10s for same price as 10x10).

Évaluation :

5

My Ubox was delivered expeditiously.

Évaluation :

5

Great staff - very helpful! Clean facility! Easy to use and I felt like my things were safe. Well priced and worth the money for your things to be protected. Bonus - helpful carts!

Évaluation :

5

Thank you for the Excellent, professional staff, and a clean, secure facility at a very reasonable price.

Évaluation :

3

Didn’t appreciate rat crap in my shed during my whole rental time.

Évaluation :

3

Had a storage unit for two years. Price increase per month was ridiculous!! It seemed to go up every other quarter!! I would never recommend or use Uhaul storage again!! The tape sold at Uhaul is tape

Évaluation :

5

When I need climate controlled storage again, I will be back!

Évaluation :

5

The facility was always clean and the staff always very helpful.

Évaluation :

5

Clean, convenient; friendly staff.

Évaluation :

3

We were out by the 26th and you charged us a full month and charged for a bee access card when your employee told us that the cards h and d been malfunctioning and we needed a new one.

Évaluation :

5

Great experience.

Évaluation :

5

The customer service at this location was outstanding for a stressful situation. I cannot thank you enough!! Tammi Yates

Évaluation :

5

Everyone was so courteous and nice I would do it over and over again in the future

Évaluation :

5

The staff wrre/are "Perfect:!

Évaluation :

5

Very convenient use of facility and helpful staff.

Évaluation :

4

I understand that this lication puts Rat Traps/Bins in each unit, but they should clean & sweep out units prior to New guest moving in! It's very nasty too see Rat droppings inside units before rentin

Évaluation :

5

Always great service from Chris and his team.

Évaluation :

2

terrible, dirty, rat feces in unit, raised rent 2 times on an 8 x 10 unit, we were due 15 $credit..only had a 20 dollar bill in drawer and there response was we would have to come back later!!!

Évaluation :

5

Awesome service

Évaluation :

5

Very professional, polite and extremely helpful staff. Always cheerful and advised me when asking questions about moving needs. Thank you very much.

Évaluation :

5

Great location

Évaluation :

3

The staff was unwilling to contact your IT department and tell them that I could not pay my rent online. Due to a mistake in one payment a yearly rental was charged & could not be changed. Moved out!

Évaluation :

5

Everything went well. Treated with some of the best Customer service. Will highly recommend to anyone I know wanting some place to store their stuff!!

Évaluation :

5

staff was friendly,helpful and knowledgeable

Évaluation :

5

my pod was a pick up and drop off order to my home, but the experience was seamless. The dispatcher kept me informed and was a pleasure each time we spoke.

Évaluation :

5

Exceptional customer service, so very exceptional, I'm seriously considering submitting an application to join the team. Thank you for the impressive experience.

Évaluation :

5

We had issues with the card not working. All we had to do is call and they came to let us in. Very nice place and helpful people.

Évaluation :

5

Fantastic facility. Thank you.

Évaluation :

5

Very well maintained, clean. Would use again and highly recommend!

Évaluation :

5

One way move, first month rent free. Clean room. Pleasant workers

Évaluation :

4

The rates are to high!!!

Évaluation :

5

Excellent Service

Évaluation :

5

This location is easy local access for my storage needs. I had an indoor storage unit and the building was always clean and orderly. The staff has been very helpful anytime I've had questions.

Évaluation :

5

Facility was clean. Staff were knowledgeable and reservations were very easy.

Évaluation :

4

Mr Miller was nice and cordial. The price was fair and I would recommend customers to HIS location 24 Franklin Hey Newnan, Ga.

Évaluation :

5

Merci!

Évaluation :

5

Very professional and friendly staff.

Évaluation :

5

Staff was very helpful with solving a minor issue at both facilities in Maryland and Georgia. The driver arrived as promised and was also a great help . Thank you I would definitely recommend

Évaluation :

5

I've used this location for different services for about 5 years. I've always been incredibly satisfied with them!

Évaluation :

4

Friendly staff , clean facility,

Évaluation :

5

This is a wonderful manager and staff, God bless them!

Évaluation :

5

Chris is a great manager. Always helpful and promptly rectified any concerns I had.

Évaluation :

4

I Ordered a truck at that location and was the Truck would be ready at seven. When I went to pick up the truck I was told that the truck was at another location and it wouldn't be ready till 10!

Évaluation :

5

I did the u-box self move. The Newman location was great at contacting me when the box arrived to coordinate the pickup of the box.

Évaluation :

5

Availability and service was good😋

Évaluation :

5

The manager was ALWAYS wonderful!

Évaluation :

1

I was a 10+ year customer with previous owner storing sentimental items from two sons who were killed in a tragic car accident. Uhaul took over & raised rent every 6 months. YOU WON! Drove me out! Bye

Évaluation :

3

Upon delivering my containers Uhaul left black tire marks all over my pressure washed concrete driveway - I think it should be Uhaul responsibility to clean up my driveway.....!!

Évaluation :

5

Summer the Ubox driver was wonderful. She was very knowledgeable and helpful. The Uboxes were a perfect solution for storage while we were in between homes.

Évaluation :

5

Everyone was helpful and the boxes we used were perfect for the job.

Évaluation :

4

All is good.

Évaluation :

5

It met all my needs.

Évaluation :

3

The facilities are clean but the staff is clueless. They have given me incorrect information and I feel like the prices are over the top. They treat customers like they don't really need them.