Évaluations des clients U-Haul Moving & Storage of Newnan

Confirm email and identification. I have not rented from this location in years

The lady that assisted me (I believe her name is Gina) was extremely helpful! I was flustered and did not have a reservation for a storage unit so I was nervous about my move last minute move... But she was extremely kind and went out of her way to help us get everything accomplished in a timely fashion. Exemplary customer service, thank you!

Great experience, with the exception of having some difficulty online finding my unit to pay online. Other than the the tech issues my experience was a great one.

Great prices. Great selection of trailers. Very helpful and friendly staff. I though I knew which trailer I wanted but when I told them what I was using it for they recommended a better option that was the same price.

Extremely pleasant employees at this location. I purchase propane here regularly and I have found everyone at this location goes out of their way to be nice, in a genuine manner. The employees here seem very happy with their job.

Make sure truck lock works as the one we had did not and we ended up providing our own lock for it. The representative at turn-in was notified.

N/A

Staff should be given a raise

Very professional, timely, and attentive

How do I purchase a used retired Uhaul trailer?

Great staff and experience from top to bottom. Thank you.

Amazing customer service! User friendly equipment.

No complaints, service was fast and drop off was easy.

I have been renting from this location and never had any issue. I recommend it to any one.

Nothing!!

I moved into the storage on a Sunday afternoon late in the day when it was soon to be time for the associates to go home. The trash cans in the storage building could have used some taking out, but again, it was around quitting time and I know how it feels to be ready to get off work! Other than the trash cans being full, everything else was clean as a whistle and looked great!

Excellent location. Very clean and personnel are very nice and helpful. I've used it three times now.

I always use this location. Any truck or trailer I need is always there. Very reasonable rates.

I have rented from this location previously and was pleased with my service and the condition of the vehicle. This time, a totally different story.........The unit (cargo van) that was assigned to me was FILTHY in all respects - exterior and more importantly INTERIOR - dog hair everywhere, heavy disgusting cigarette stink hit me like a ton of bricks when I opened the driver's door of the van, It got worse, when I asked why it wasn't cleaned - the woman representative said she had cleaned it and was surprised at the condition!!!!!!! She drove it up to me - how could she have been "surprised"....... Totally disgusting and in especially in light of the COVID conditions, no one was wearing a mask within the check-in location and/or when it came to handing over the vehicle......someone needs to look into the sanitary and cleaning practices at this location or the manager needs a "wake-up" call !!

Just leave it as it is employees are very helpful equipment has always been clean thanks

This location was very well located and very organized. They had me in and out in very little time. I would recommend this location to anyone in this area with the need of what this location can provide. Very friendly and knowledgeable staff.

No improvements needed. Keep up the fast, friendly and professional service!

In and out no hassle, professional

This location always does a great job.....I use them all the time if I need any U-haul services.

This location is always on point. Professional, clean and friendly. Everyone is eager to help you in any way that they can!

Everything was great

Less wait at pick up

Very good

Honestly, I can not think of a single thing. You get MAJOR credit for including a lock for the cargo door!! That was a life-saver for me. Excellent!!

No need for improvements, staff was well organized friendly and everything went well.

Very respectful and knowledgeable staff. Easy in and out. Smooth transaction and car hauler was flawless.

Great customer service...they even hooked up the equipment to my truck, and made sure all lights worked. Return could not have been easier, didn't even have to get out of my truck.

Lower the prices

I think it is extreme to take pictures of one's ID for a trailer rental. It's understood for a truck but, a trailer...I don't feel comfortable with a picture of my front & back of my identification & not know who's handling it or where this info goes or if it is deleted upon rental return. The associate didn't know the answer to this. I will not rent again due to this for a trailer. I will go to home depot/lowes etc. where that is not a requirement.

Very easy and very reasonable.

Super nice folks! From check out to check in everyone was really nice and helpful. Will definitely use again when needed!!

After speaking with a person on the phone and deciding which unit would be best for me when I got to the location the unit I thought I was getting wasn't available and too the truck I was renting for the day had already been taken. There was no mention I had to pick it up at a specific time. I've had this happen with other storage facilities as well. Not sure why....I did get another truck and to I didn't realize there was going to be an added charge for mileage. It needs to be pointed out during my conversation.

Great experience!

During this raging pandemic, none of the associates were wearing a mask. I felt very uncomfortable.

They were closing right as I pulled in. The attendant was so nice and checked me in really quickly before he left, which was very much appreciated after a long few days of moving and a 1000 mile drive. 100% perfect service. Thank you.

Always great service...we have used this place many times before

Check in and Check out process very quick and easy.

We got charged for 140 miles when all we did was 60 and that's because we didn't see text because we were busy moving. We told the front desk that we were moving locally, which we did and yet they charged us for 140miles.. With covid and it being new years eve, it's sad that they did that to us.

Very easy to drop equipment and go Thanks Uhaul!!!

Very nice “center” for Uhaul! Easy return with easy access.

The staff at this location was helpful and polite! I will definitely be back.

This is how things should be run!

Nicely done, would use again!

Where do I begin? I don't think it was Newnans fault. Funny how on this review it doesn't ask about Uhaul. The actual Uhaul cooperation. I called them multiple times. I think my issue is with them. But not knowing is also part of the frustration— are you talking to a local company are you talking to a corporate office? You never know. First off- we reserved our trucks about two weeks in advance. One truck abs one trailer to be specific. ONE DAY before pickup they left a message saying they had to be picked up at two locations bc they weren't available at one. We drove an HOUR to pick up the truck. Even though it was supposed to be a uhaul thirty minutes away. We had problems at that pickup location from the start . I couldn't access the link to check in or to even retrieve the truck. Luckily I got ahold of the owner and he was nice enough to help. We took the truck even though we didn't have a code. Apparently that shouldn't have happened. I am grateful for that though bc I didn't want to drive an hour again. Also- I should note the there were plenty of trucks and trailers in his lot. He said they were available. We went to second location to get truck. Called and called to let them know we were running late from the nights debacles. No answer. Couldn't access the link. Couldn't get ahold of uhaul. Nothing. We got there and again- a lot FULL of trucks and trailers. Why uhaul can't get their stuff together enough to know that we could've rented the truck and trailer from ONE location ... is beyond me. We got there and were told the system was down. The entire uhaul system. Ok, fair enough. The manager there was very nice but said he couldn't let us take the trailer AND we shouldn't have even gotten the truck. He tells us we have to come BACK tomorrow. We spent three hours getting only one of our things. Frustration doesn't even begin to describe. We went back the next morning and I was able to get the trailer from the second location without a hitch. The equipment worked great. I called uhaul to tell Them about all these issues and to get some money back bc we didn't get out trailer on the correct day. I was lectured by the lady with the “customer service” department (who should be fired... she has zero customer service abilities) that it wasn't uhauls fault that the system was down. I get that. But it CERTAINLY isn't the customers fault and no customer should be made to feel that way. She told me to call back with my complaint with rental was through. When I went to return my equipment at the Coeur D Alene location, the wrong storage unit had been reserved and it was on the third level. That shoos definitely be communicated. Getting in and out of their unit would've been such a hassle and so time consuming we left and went to another storage unit facility. All this to say... it's still my responsibility to call and get refunded?? No. I'm exhausted. I'm done with uhaul. I have zero energy to do that.

I have used Chris and his staff for many things, There operation is first class all the way!!!

This is a fantastic location

Nothing, the team is outstanding!

Michaela at the Peachtree City location was awesome! Very helpful and went out of her way to take care of our needs! The units are also nice, and the rest of the staff for both my moving vehicles and storage Units were great as well!

Staff are very professional and helpful.

Confirm all supplies are in the truck. Had we picked up the truck after hours we wouldn't have had all the moving blankets we ordered. However, pickup and drop off during regular hours is very easy and convenient.

Tell them not to use the 24/7 rental. That was the worst thing uhaul has come up with

Truck was basically clean except for the glass, which I cleaned. Also, several of the tires were underinflated. The average renter would not probably have noticed.

People were very courteous and explained everything well. Truck was in good shape and had no problems.

Great service! Only suggestion is a key card drop box for when you move out. It was just a tad annoying having to go back to the office just to drop off a card. Thanks for the help everyone! I always recommend you guys.

I’m so frustrated. Came in a few weeks ago and thought I had reserved a 10x10 unit for sometime this month. Came in yesterday to move from my 5x5 to 10x10 and was told “no, you don’t have a reservation and we don’t have any available. 🙁 Also was told you don’t keep a waiting list for 10x10’s.

Everyone here is always so nice! Keep up the great work!!!

Some evidence of mice in the storage unit, but there are traps/poison stations throughout the facility, otherwise a clean and safe building

Initially wanted to rent for only a year but life happens. Now after 2 and a half years I was sad to say goodbye to “my” storage unit. This place is sparkling clean, ppl are super friendly, and very patient as my storage needs changed several times and they were able to accommodate them. Highly recommend!

My only complaint with u haul Newnan is about a single employee. All agents were busy when I arrived, so I was waiting. This young lady came in to start her shift, she had a thin T shirt with no bra and house slippers, she clocked in and went outside in the shop area and sat down and started smoking. She was still there smoking and talking on her phone after I unloaded a truck and checked out. So I asked another employee about her and what her job was. I was told she had the same job as the rest of the folks at the counter. Why she chose to go outside and smoke instead of helping me while I was in line I do not know. She seemed extremely comfortable ignoring your customers so this tells me she does this quite often. Her dress was completely unacceptable for public work. Her work ethic would get her fired if she worked for me. You are really being unfair to your other employees by allowing this employee to act like this. All your other folks were very professional and very helpful and working their butts off, I feel pretty confident you know exactly who I am talking about and I hope that you address it.

Very helpful showing us to storage locker and in the return of our rental equipment.

The best climate control storage unit ever!! Customer service is always amazing, my one stop shop for moving. Especially this particular location.

The cleanest U-Haul location I've ever been to. Great job guys!!!!!

Good service at the desk and unit was clean and well lit.

The only issue that I had was the credit card I used for payments always seemed to change and I was always charged late fees and I got tired of paying them. That is the main reason that I shut the account down. I felt I was being ripped off every time a payment was due.

The manager there was super friendly and helpful, both with teaching the guy checking me in, and also showing me everything with the storage unit. Great customer service.

Great staff, great location. The storage area was nice, clean and spacious. No issues at all with the process

Professional and attentive, I appreciated how they cared enough to help me decided my choice in rental storage.

Because my things are filled with mold and bugs and rats , red ants who knows what happened I don’t but my things look weathered like they were out elements why should I pay for storage that has my things looking like this ? 1400 + dollars wasted because I need new things my clothes shoes toys my life, and your not willing to help because I didn’t pay more WOW thank you !

Staff friendly and professional

Several inexperienced staff. Reservation not handle properly. Took 1 hour to get lock off. Overcharged for staff error. Truvk

The staff is amazing! They are very friendly and helpful. If I ever need another storage unit or truck I will be back. Thank you all so much for making my experience fantastic!😁👍🏾

Very friendly staff and very helpful... I would use this location again!!! Fabulous Service!!!!

The staff is very helpful and accommodating.

Staff was awesome!

I think our sales rep must be new, there were a few hiccups but they were quickly addressed

Very pleasant experience and the staff really understands customer service. Thank you!

Jade was very nice

The facilities and location is a 5. The staff tries hard, but at a 3 with wanting to show effort but not getting the big picture. (Like making me walk back and forth in a process when it could be one trip if they just came with me. (Truck rental. ) Then a 1 Star on professionalism. While a 5 and 3 when working with me directly, they are awful when they think they are not being watched. Yelling names at each other scroll lot, etc. they need to be professional the whole time on the clock.

Great service.

The only things I dislike the Uhaul. My son is in Military, And he currently station at Fort Bragg. He had an order to Deploy to Korea. My son asked me to helped him to find A storage unit, so he can move his family home while he deployment. I rent a unit for him on March 7, how every with all Corona viral going on, his deployment got Cancel, I had to cancel the unit the 20th and asked if I can get my refund back, and was told I couldn't get my money back. I just think since we never had a chance to move, none of all stuffed into a storage unit. Since my son is seeing our great National, I was hopeful that the company would consider refunding back to me!

The entire staff was very friendly and helpful. Explained everything very thoroughly and did a superb job of making a stressful move so much easier! Superb staff!!

NA

Seems to be very well run!

Worked out great for us....

Very helpful and professional

Thank you.

It was hard to pull up and down the door. Please fix door 139.

Excellent experience.

excellent facility & staff

Storage to small and location not great but gave me free move in price really to high on what they gave me had to get another storage , friendly people until I had this issue I shouldn’t have to pay

From start to end of my moving process u/ haul helped me get it done. Thanks

Y’all would have been perfect if y’all didn’t charge so much for mileage and or be little more considerate with how much it is! But the people were nice.

This facility is well-maintained and the staff is very friendly. I felt safe at the facility and did not have any worries about my belongings in storage.

Service was great! I would definitely rent again at this location.

Jade and Chris are the best!

Very nice staff, clean facility, plenty of carts including mattress carts, even able to borrow a dolly if needed. I’ve used many storage places over the years, but never U-Haul... this is better.

They always worked with me and were extremely helpful!!

Great customer service and staff was very friendly and helpful.

No comments

Very courteous service

We had a unit next to a person that stored a high amount of dog food in their unit. Do to dog food stored next door we continually had rats, and baby rats that ruined our belongings due to urine/feces

Excellent, friendly, knowledgeable, helpful, and swift service.

no additional comment

I did see mouse droppings from time to time. But other than that it was a good place. Dry , clean and safe.

UHaul Storage is the only place I will store my things into. Everything about it was on point. I have referred several people to UHaul and I know they will like it as well. Thanks!

I am a female, truck broke down on a backroad in Alabama. I called the guy we always rent from told him my cell phone was almost dead and my situation. He was short and rude. Told to call 1800#

Would be nice if the lockers had a light . Thanks

Friendly professional service

Easy rental

Good service.

Jade was amazing!

It was a great experience

Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!

Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!

.

Great facility with easy access and climate control. If we ever need to put our belongings in storage again, we will absolutely look for another Uhaul storage facility again.

Christopher Hill & his whole entire staff are nothing but amazing people! I look forward to doing business with them in the future. I can’t say anything but absolutely great & Extraordinary things

The representatives at Uhaul were extremely helpful and thorough with my recent storage rental.

Very friendly staff

Chris and his staff were AWESOME. I have stored items in other places and Chris and his staff, and the facilities were the BEST I have ever encountered. Thank you Chris. Jim and Judy Mills

Great customer service, easy process.

Staff was efficient and friendly. All areas were clean. I could easily access carts for assistance to move my belongings to the second floor.

Not having 24 hour access without paying extra was annoying several days. Appreciate them working with me originally (no 10x10 available, so gave two 5x10s for same price as 10x10).

My Ubox was delivered expeditiously.

Great staff - very helpful! Clean facility! Easy to use and I felt like my things were safe. Well priced and worth the money for your things to be protected. Bonus - helpful carts!

Thank you for the Excellent, professional staff, and a clean, secure facility at a very reasonable price.

Didn’t appreciate rat crap in my shed during my whole rental time.

Had a storage unit for two years. Price increase per month was ridiculous!! It seemed to go up every other quarter!! I would never recommend or use Uhaul storage again!! The tape sold at Uhaul is tape

When I need climate controlled storage again, I will be back!

The facility was always clean and the staff always very helpful.

Clean, convenient; friendly staff.

We were out by the 26th and you charged us a full month and charged for a bee access card when your employee told us that the cards h and d been malfunctioning and we needed a new one.

Great experience.

The customer service at this location was outstanding for a stressful situation. I cannot thank you enough!! Tammi Yates

Everyone was so courteous and nice I would do it over and over again in the future

The staff wrre/are "Perfect:!

Very convenient use of facility and helpful staff.

I understand that this lication puts Rat Traps/Bins in each unit, but they should clean & sweep out units prior to New guest moving in! It's very nasty too see Rat droppings inside units before rentin

Always great service from Chris and his team.

terrible, dirty, rat feces in unit, raised rent 2 times on an 8 x 10 unit, we were due $15 credit..only had a 20 dollar bill in drawer and there response was we would have to come back later!!!

Awesome service

Very professional, polite and extremely helpful staff. Always cheerful and advised me when asking questions about moving needs. Thank you very much.

Great location

The staff was unwilling to contact your IT department and tell them that I could not pay my rent online. Due to a mistake in one payment a yearly rental was charged & could not be changed. Moved out!

Everything went well. Treated with some of the best Customer service. Will highly recommend to anyone I know wanting some place to store their stuff!!

staff was friendly,helpful and knowledgeable

my pod was a pick up and drop off order to my home, but the experience was seamless. The dispatcher kept me informed and was a pleasure each time we spoke.

Exceptional customer service, so very exceptional, I'm seriously considering submitting an application to join the team. Thank you for the impressive experience.

We had issues with the card not working. All we had to do is call and they came to let us in. Very nice place and helpful people.

Fantastic facility. Thank you.

Very well maintained, clean. Would use again and highly recommend!

One way move, first month rent free. Clean room. Pleasant workers

The rates are to high!!!

Excellent Service

This location is easy local access for my storage needs. I had an indoor storage unit and the building was always clean and orderly. The staff has been very helpful anytime I've had questions.

Facility was clean. Staff were knowledgeable and reservations were very easy.

Mr Miller was nice and cordial. The price was fair and I would recommend customers to HIS location 24 Franklin Hey Newnan, Ga.

Thanks!

Very professional and friendly staff.

Staff was very helpful with solving a minor issue at both facilities in Maryland and Georgia. The driver arrived as promised and was also a great help . Thank you I would definitely recommend

I’ve used this location for different services for about 5 years. I’ve always been incredibly satisfied with them!

Friendly staff , clean facility,

This is a wonderful manager and staff, God bless them!

Chris is a great manager. Always helpful and promptly rectified any concerns I had.

I Ordered a truck at that location and was the Truck would be ready at seven. When I went to pick up the truck I was told that the truck was at another location and it wouldn’t be ready till 10!

I did the u-box self move. The Newman location was great at contacting me when the box arrived to coordinate the pickup of the box.

Availability and service was good😋

The manager was ALWAYS wonderful!

I was a 10+ year customer with previous owner storing sentimental items from two sons who were killed in a tragic car accident. Uhaul took over & raised rent every 6 months. YOU WON! Drove me out! Bye

Upon delivering my containers Uhaul left black tire marks all over my pressure washed concrete driveway - I think it should be Uhaul responsibility to clean up my driveway.....!!

Summer the Ubox driver was wonderful. She was very knowledgeable and helpful. The Uboxes were a perfect solution for storage while we were in between homes.

Everyone was helpful and the boxes we used were perfect for the job.

All is good.

It met all my needs.

The facilities are clean but the staff is clueless. They have given me incorrect information and I feel like the prices are over the top. They treat customers like they don't really need them.

I enjoyed my time of rental of a storage unit , things were clean , office staff always nice. When I rented my moving truck things went very well also. Alresdy recommended it