Don't change a thing, I had a great experience
Chris M.Customer Reviews for U-Haul Moving & Storage of Newnan
Testimonials From Recent Customers
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Great atmosphere, clean, friendly
TALMADGE A.You Guys at both locations were, personable and helpful.
Kevin C.The staff was always helpful and available. The facility was very clean and I would recommend it to anyone.
nancy w. | Expérience généraleVery friendly and helpful staff - !
Madeana P. | Premières impressionsEasiest process ever! And price was just right. I am beyond happy. Highly recommend.
neva J.They were extremely helpful with my move which had a lot of moving parts. They made it very painless.
Mike H.Great place Drop off and pickup easy
ROBERT C.Fantastic location (efficient and great customer service)
Jon B.I arrived to the location on time to pick up my truck and asked an associate if they worked there because I was in need of help since I had never rented a uhaul before. The attitude that I was greeted with at 7 in the morning was unimaginable. It is a good thing that I absolutely needed this truck right then and there because if I didn't I would have immediately took my business elsewhere. Maybe greet customers with a smile and be willing to help no matter what time of the day it is and you will get a good review next time. I won't recommend this location to anyone I know.
Matthew F.We have used this location many times.
jackie K.Very easy drop off and everyone was so very helpful
Alyssa M.Nothing-it was easy to pull in and Parker he truck and staff was easy to check me out and let me get on my way.
Johanna W.We were 1 mile from pick up location and had a call our truck wasn't there. They located another truck 15 miles away. Not only did that cause us to be 45 minutes late for the movers we had scheduled, but they charged us for the extra mileage. This cost us an extra $100 for movers and $15 for mileage. Try tried to charge us for the 30 minutes over we were in returning the truck. I argued the point and they did wave that. I felt they should have cut our cost in half for the inconvenience and extra money we had to spend.
Lori J.I reserved my truck online, the pickup and drop-off process was fast and easy. Very professional and friendly staff.
Charles B.Friendly counter attendant
RICHARD C.Store staff was very helpful and attentive. As a first time customer, I will definitely return for my future moving needs. Management and staff were all amazing.
Deriyana I.The service was fast and friendly and the truck was in great condition.
RONNIE A.The air conditioner didn't work it was stuck on defrost no big deal
WILLIAM L.The staff was friendly and had me in and out quickly.
Allan D.Gentleman that checked us back in was very courteous and helpful.
Wesley W.Rental was a very easy process and the service representative was very nice and helpful.
MARY C.none
ARCHIE B.The lady who was working the day that I rented the storage unit, was not very friendly. She seemed annoyed that she had to work. The other employees that I came in contact with seemed to be ok with what they had to do.
Taneca M. | Expérience généraleI was not happy when I picked up the truck and had to drive a ways to get the car trailer and then drive back to get my car. They gave me a whole 50 miles. Fuel not Included. I must say the people I dealt with where friendly
Dwight S.The trailer had some minor damage and trash left by the previous user but more importantly the trailers drive lights did not work and the technician showed no interest in fixing it.
Joe G.Large U-Haul operation with easy drop off!
John L.Customer service was abysmal. There was one employee who was helpful, but I did not get his name. The others were not helpful at all and the one who worked on our reservation did not seem to know what she was doing. I reserved a small cargo van from Friday at 7PM to return on Saturday at 7PM. We were cutting it close to get back by 7PM on Saturday and at about 6:40, I tried to call in to the office, but no one answered. We drove up at 7PM and all lights were off, but 4 employees were inside. I knocked on the door and someone opened it. I asked for help and he said he had already clocked out and closed the door in my face. A few minutes later they were all leaving the store and I asked them if there was a manager I could speak to. It turns out that the one who closed the door in my face was the manager. The problem I had was that the app was not working on my phone on Friday when I picked up the truck and I was concerned that it would not work again for me to return the truck online. I was told on Friday that there was a one hour grace period, and I thought we were okay coming in right at 7. We tried to get there earlier but ran into backed up traffic on I-85 on two occasions. I understand now that the UHAUL model is largely online and if I ever used the service again, I now know that. It was not explained and also the app did not work on my phone. The employees told me to go online, enter the contract # and go from there. I started the process, but the app was not allowing me to upload pictures of the odometer. I called the 800 number and was given another number to call for assistance. I called the second number, 833 399-0504, and the message said the wait time was 50 to 60 minutes. I held the line, hoping someone would pick up but they never did. And my thought was that if the wait time was that long at 9PM on a Saturday evening, other customers must be having the same kind of issues I was having. By this time it's getting late and other customers were coming in returning their rentals. I spoke with one man who said he had had the same problems and the office staff was really bad about not helping. He was willing to help and actually we submitted the return on his phone since it did not work on mine. I was there until 10:00 that night which is totally ridiculous and unacceptable. If anyone with UHAUL cares or would listen, I suggest you have an instruction sheet for users to walk them through the return process. The process that you have in place is not user friendly at all and needs improvement. Also, I have an Apple phone and I have no idea why the app did not work on my phone, but the customer who helped me said he had the same problem. I would summarize the issues at this store as being poorly managed, poor customer service and an inefficient operation. Personally, if it were my store, I would fire the manager, who was totally rude to a customer who simply asked for assistance. My contract # was 14529666 and my cellphone is 404 259-1503, email sroger2@emory.edu. I'm really curious to see if anyone will read this report and contact me.
susan R.Superb Customer Service! I would highly recommend!
marshall e. | Expérience généraleWhen renting a trailer one way and requesting a drop off location they put where you ask for drop off on contract but then Uhaul decides where you actually return equipment to and assign where the want you to according to where they have most business in you taking it to turn it in. This is a deceptive business practice and uhaul is using the costomers fuel to shuttle their equipment where they need it most.
David P.Location was closed
Angela H.Easy ordering process. Friendly staff. Easy drop off as well. Would highly recommend for your truck rental needs!!
Melissa D.Great drop off experience told staff of my issue and they were shocked. Made my return process super easy and took no time at all.
Jeremy H.Great/fast service
Carmen S.The original location was Peachtree city for 7 AM. I was there before seven and called customer service because no one was there they were not able to get hold of the general manager or an employee for that location. When I called customer service they had to change my pick up location on the morning of my move because they could not get a hold of anyone and I had to be back at the apartment for the people to load the truck. Very very Disappointed!! I have used Uhaul for the last 25 years moving my family. At the Newnan location I had Paid for moving pads that they never put inside the truck and since I was in a hurry because of having to Drive to a different location I did not check. So when I showed up at the apartment to move my father I had no moving pads.
Lisa L.Do you mind if I have your number so I can text you for a survey on a Sunday morning? Idiots…
Todd T.Very professional staff...customer centered.
Thad Q.It was very convenient to pick up and drop off the trailer that I rented
David B.A Quick and Easy experience. I needed to move my motorcycle from Hampton to Newnan. Quick and easy. Many Thanks!!
Mark P.Every thing went well
stan P.quick and easy return, friendly staff parking are was very easy to navigate and clearly marked out.
Ken R.This rental experience was good
Nikia P.The windows were horrible and the drive of the van was terrible. It also smelled bad
Nikia P.The Slide out loading ramp broke during my Move and it took 3 plus hours to get someone to come and Temporarily fix it. I ended up having to load my belongings with the loading ramp halfway out of the truck in a stuck position. I was also charged for an extra day because I returned the Truck a few hours late because I couldn't drive it with the Ramp sticking halfway out of the Truck.
Josh G.super nice u-haul employee who checked me in. quick and easy return process
Carol M.Very friendly and fast!
Carol M.Rien
Willie J.Trailer was filled with water. My only option...I CLEANED the trailer and departed. Only to find the water was from a hole in the front of the trailer. COMPLETE FAILURE FROM UHAUL.
David B.They were great
James S.The lady who was assisting me with the rental seemed annoyed and not very interested in her job. Since she works in customer service, I would suggest to her to take a step back and get yourself together before working with a customer because what you do reflects on the company that you work for and makes people not want to do business with you.
Taneca M.Poor customer service and rental trailer had a broken handle
John H.A customer's first contact should always be with someone who smiles and doesn't act bored. The return process was quick and easy.
KIM H.Booked a pickup, there was no pickup. Had to use a van instead. Start driving and safety service lights came on. When I returned it with low gas, BECAUSE of the service lights and not wanting to drive an unsafe vehicle, my concerns were ignored and downplayed be “the sensors are on backwards†as if I'm supposed to know that and as if that kind of irresponsibility makes it better. Was still charged the outrageous fuel fee because I rushed to get the vehicle back feeling unsafe driving it.
Nate J.My go-to rental place near my home. This location has the smoothest rental and drop-off Uhaul location I've used.
Jon B.I was charged for fuel after leaving more fuel in the tank than there was before I got the vehicle. I even had a picture showing the tank level. I was told the fee would be waived but it wasn't. Overall service was ok.
Terrell B.Everyone there was excellent, helpful, and knowledgeable!!!!!! I love this location!
Jasmine U. | Premières impressionsI reserved a 10 by 5 unit get there put my motorcycle in the openings only 3 ft I measured it so I had to get a 10 x 15 cuz that's all they had it cost me another $70 a month kind of false advertising to meet attend by 5 is really a 10 X 3 entrance
william l. | Premières impressionsHad my belongings there for 2and half years cause of a move and finally found a home. The prices went up several times during that time. Was not so happy with that! But other than that I was happy with them!
Angie G. | Expérience généraleLove it
jalil a. | Premières impressionsOverwhelming smell of mouth balls in the whole facility. Very toxic I feel like you should not allow moth balls very toxic
SHARON B. | Expérience généraleApparently there is a disconnect between Uhaul Corporate and franchise locations. Everything about the unit I reserved through the website was backwards. It was supposed to be a 10x10 indoor unit that was free for the first month...in reality all they had to offer was a 5x10 outside unit for $90. Might use their trucks again but I'll never use their storage.
MATTHEW S. | Expérience généraleThe agent that attended to me was friendly, courteous and knowledgeable.
David A. | Premières impressionsI turned in keys and my card in November and you all continued to charge me. My moving company picked up my items and I left the unit. I've explained this multiple times to your "customer service " and no one has helped. They stated I still owe $500. Worst experience ever!
BRANDI C. | Expérience généraleAn awesome move-in! The staff could not have been friendlier; the were thorough and quick. 1st time storing with U-Haul and will never go anywhere else. Clean, well-lit, easy to find my way around with all the markings, and they provide carts to use. Excellent experience all around!
CHRISTOPHER M. | Online Move InPrice increase was annoying. Also annoying was employees inability to lookup my account using my name or phone number.
NICOLE G. | Expérience généraleConverted truck storage..... Lousy doors would not close properly. Forced purchase of lock is rediculous. Rain puddles in front of storage unit making access difficult. Staff poor in customer service......Very poor. Had to call 3 times to verify move out!
MARTIN W. | Expérience généraleWe had a great experience! Loved the location, well lit interior and exterior, and the ease of loading and unloading.
Amy K. | Expérience généraleEasy access and a very helpful staff
Anthony H. | Online Move InNever had a problem with u-haul.
virgina g. | Expérience généraleMy stuff was sold under the value of all I had in the unit, my power washer worth 700 was in there used twice was worth more than 7 months rent of the unit was sold for 125 bucks. When I would have paid the whole storage amount. Smh.
Aja H. | Expérience généraleI loved this storage facility. It was always clean and well lit. Also I love love love the convenience it afforded. There are carts and mattress carts on site to assist you with moving your things. Staff were always friendly and attentive. Couldn't possibly ask for more!!
Tyresha T. | Expérience généraleGreat staff! Nice facility! We will recommend to anyone who asks us about the place!
STEVEN H. | Premières impressionsThings were fine for the duration, but for example when I was checking out/ moving out, 3 employees were just sitting in lobby, one half awake, if I was a new customer I would not use your business as it’s super unprofessional having someone basically asleep in the lobby and wasn’t even bothered customers were seeing so, something needs to change.
MELANIE N. | Expérience généraleThis was the 2nd Storage Unit I had reserved from this location. (2nd unit at this location. First time was EXCELLENT service etc.). The facility had rented the unit out from under me and when we arrived it wasn't available. While the owner/operator Chris did a great job getting us the same rate for a larger outdoor unit to compensate for the indoor climate controlled unit we had reserved, all of our furniture and electronics were covered in a thick layer of Georgia's famous yellow-green pollen and dust when we accessed it to clear it out this weekend. This was very unfortunate and has required several hours of cleaning everything before bringing it into our newly constructed home. Other than that, the rental, price and consistency of the payment process and smooth checkout were painless and simple.
Brian M. | Expérience généraleI made a reservation for a 10x10x12. I stopped by just to make sure everything was in place. They told me the 10x10x12 was no longer available and if I wanted the 10x10x10 I need to rent it now a week and a half before I needed it or it will be gone. I guess you don't honor the reservations. I had called a week before to change the date I needed the 26ft truck and they didn't even have that.
Russell T. | Premières impressionsWhen I need a unit for a short period, I always choose this location. The manager is knowledgeable. The only downfall would be the cleanliness, the community section was always junky and full of broken furniture. The outside bathroom needed attention. Finally, the trashcan by the exit door was never emptied. I will be back the next time I need a short-term unit. Merci!
STEPHEN S. | Expérience généraleIt was good aside from some of my stuff having mold on it which I was not happy about.
Latoia F. | Expérience généraleExceptionally clean and well managed!
Jody N. | Expérience généraleVery poor customer service rude people always a problem to contact them always a issue to pay my unit or paying extra money late fees them always contacting my ex husband knowing it was court orderd it was my unit I believe he took items out or the staff did alot of things broken an wasnt when they went in there
Shavawnia V. | Expérience généraleThe staff is very knowledgeable and friendly. I would highly recommend their facility.
James V. | Expérience généraleI like the security and elevator. I dont like that you charge extra for 24hr access. When you work and off shift 12hr job you need 24hr access but its not worth $10 extra. I wish you gave a military and first responder discount. Im a veteran and i also am a hospital worker.
wayne c. | Premières impressionsBoth outdoor storage units leaked and damaged some of my items. When I informed UHaul, they said they would inform the manager and I was never contacted for follow up. The computer system at UHaul is horrible. When I first rented the units and set up my online account, UHaul's system linked my account to an old account ten years old, including an old credit card, which it then tried to run for auto pay and of course failed. I was then charged late fees, & a delinquent letter was sent in the mail to my MOTHER'S address THREE states away. When I went to UHaul to correct these issues, they apologized and admitted that their computer systems were horrible. They removed the late fees, but it should have never happened in the first place.
MATTHEW B. | Expérience généraleNo Comments
JOSE G. | Expérience généraleThis location has always been able to help me whether storing items long or short term, as well as with moving needs.
Laura H. | Expérience généralePeople dirty up the bathroom real bad...but the staff amd everything else is great. They always helped me out a lot amd I greatly appreciate them. I still have to rate them as excellent.
JODY L. | Expérience généraleEmployees are rude and not helpful at all.
Sherard A. | Expérience généraleTruck was very clean and well maintained other then the damage from renters
Dustan B. | Premières impressionsGreat people and very helpful
Mike H. | Premières impressionsMade a late payment. Two weeks afterwards the lock was still on. I had to tell them to take the lock off. I think that should have been checked
angela a. | Expérience généraleCalled several times. Wait time 10-15 minutes. Last call was on hold for 38 minutes. No one ever picked up. Was still on hold when i walked in building. Girl at counter was on her cell. No one in line when i arrived. Brought this issue up with management. Other employees were great!
Virginia A. | Premières impressionsYou are truly renting a uhaul truck with a lock on it for. 200 bucks
sharon l. | Premières impressionsI have rented here before. The facility is very clean, convenient, has many carts, and staff are always friendly and helpful.
Laura H. | Premières impressionsAlways a pleasure working with your staff. They are knowledgeable and courteous. Good to see familiar faces over the years.
Michael S. | Premières impressionsThe reason for my average experience, my 3pcs leather sectional with a dual recliner and sofa bed was stored in the very front of the storage unit along with a few more items. When I went to get my stuff the were badly molded. Called the insurance Co, all the say was there wasn't any leak & they denied my claim. Uhal will not do anything for me either. Chris - regional manager- newnan, ga. My lost $3000.00.
Chandra H. | Expérience généraleVery happy, except for the locker next to ours had nasty smelling stuff in theirs
Lisa G. | Expérience générale