Customer Reviews for U-Haul Moving & Storage of Newnan

Évaluation :

4

I believe I may have been overcharged for gas. When I picked up the truck it was just over 1/4 tank. When I returned it was slightly less than 1/4 tank.

Évaluation :

3

Very nice employee (Nathan). Truck windows were dirty, inside and out, but everything else was fine.

Évaluation :

5

Outstanding customer service!!!!

Évaluation :

5

Convenience 1st floor

Évaluation :

5

staff was very helpful and gave pointers to make future rentals easier.

Évaluation :

4

Gas was at 1/4 tank so I had to stop and add to the tank, before I could accomplish my task.

Évaluation :

4

Everything went really well. The young customer service rep helped us with our van when picking up. When we delivered the van back to Uhaul, the customer service rep met us in the parking lot with a smile and asked us how was our trip and van. The rep processed the claim right then, reviewed with us. He was extremely nice

Évaluation :

5

Very helpful staff

Évaluation :

3

Kind of upset that I reserved a 10 footer, told that none were available after making the reservation and given a 15 footer and made to pay the difference.

Évaluation :

4

Excellent service & customer relations my hats off for Mr Chris at the SR 34 Newnan facility 👌👌

Évaluation :

5

The gentleman assisting me (Aaron Cabe, I believe) could not have been more helpful. Great experience

Évaluation :

2

Usually I get very clean equipment from this location but for some reason there was a ton of sand inside the enclosed trailer! I was hauling ten foot sheets of stainless steel for food trucks and it cannot get scratched! I had to spend extra time and money covering all the sand which cardboard to ensure my product got to my customer!

Évaluation :

5

Outstanding customer service at this location.

Évaluation :

5

Everyone at the Newnan location was great to work with. They were courteous, friendly, pleasant and helpful.

Évaluation :

5

Great experience

Évaluation :

5

Customer service was excellent

Évaluation :

2

When the employee brought the truck around there was a large green cloud coming out of the cab with both windows down. I'm fairly certain I had a contact high before I got out of the parking lot. Thankfully I only had it for a couple hours. Both counter people where unfriendly. I was given a vehicle with a check engine light and a tire pressure light. It met my needs at the time. But if I every really need to move.. it won't be a truck from there.

Évaluation :

5

Rien

Évaluation :

5

Very clean and updated facility; staff was friendly and very helpful.

Évaluation :

2

Better customer service needed badley.

Évaluation :

5

Everything went smoothly. No suggestions needed.

Évaluation :

5

All staff was friendly & helpful .Any move, no matter how small, can be stressful so compassionate staff is essential.thanks for great service in all areas.

Évaluation :

1

Manager and staff need to get on same page with things and all the hidden fees is ridiculous. False advertisement for 19,95

Évaluation :

5

Staff was wonderful. However, truck was a piece of shit. Key would not turn unless you jiggled. Steering wheel countless times and spoke nicely to it. Also, truck had a terrifying death wobble above spoeds of 50 mph. You would think I would get a safer ride for what I was charged.

Évaluation :

4

The truck and facility were fine, the problem was with the staff member that was so incredibly rude when we asked questions about the process of documenting damage on the truck. She was combative and extremely rude when we asked about the “x” stickers mentioned on the website, that needed to be placed on the vehicle to mark previous damage.

Évaluation :

4

Credit card reader was “out of service “ and apparently none of the check out stations had an operable terminal. Even though fraud is unlikely to take place, handing over your credit card, driver's license, and all phone numbers to one business doesn't lend itself to being confident with identity theft being what it is.

Évaluation :

5

I think it would be helpful if the windshield was cleaned prior to the next rental. Otherwise, my rental was a good experience. The U Haul associates were courteous and professional,

Évaluation :

5

The people were very helpful. Excellent service à la clientèle. The truck was clean but had a headlight out and a really bad popping noise in front end (ball joint going bad).

Évaluation :

5

Great service!

Évaluation :

5

Always have had great service from this location.

Évaluation :

2

I would not recommend this location due to the pathetic customer service/interaction I received at the desk. Yes, I'm a white male that does not appear to be Woke, no beard, no hat backwards, no tight pants. Just a regular guy, trying to do business with your company. I am sick and tired of the attitude and customer no-service by the black females that work these desks, stores, etc. (not U-haul, but retail/service in general). I'm sick and tired of it. I'm sick of them barely speaking above a whisper, sick and tired of them not making eye contact, ,making me feel like I'm bothering them. Hell, if I am bothering your employees so much, I will stop using your company. The entire service/retail/etc world SUCKS right now and I'm not the only one talking about it. Every single person I know is saying the same thing - we notice it and are sick of it.

Évaluation :

5

Thanks for all helping the guys the doing great job thanks for everything

Évaluation :

5

Although our rental was clean, there was an overpowering odor of weed that we did not notice until we started packing the trailer. Unfortunately all of our upholstered items absorbed this odor and will have to be cleaned.

Évaluation :

5

Need to inspect the Rental or explain how it works

Évaluation :

5

Extremely well pleased with the whole experience from beginning to end.

Évaluation :

5

Great experience

Évaluation :

5

Fast and courteous service was all I received. This is my favorite location.

Évaluation :

1

I have NO good words to say about the business I had for this location. The person who assisted me took the easy way out and put my husband's name on my profile and used his and my brother's contact info due to the autofill popped up when he put them in as my "reference". Therefore whenever my bill was late they would reach out to them and NOT me, which cost me more money due to fees. When I would call to rectify the issue I was told I couldn't without my husband who is a truck driver and is on the road a lot. However when I came in irate and requesting to end my contract my husband didn't need to be there and I was basically told is was a simple mistake on their end and the extra money I had to pay was my fault. I was refunded/ waived the fees ONCE. However when my bank called recently NO ONE knew the issues and refused to give me my money back. At this point the contract has been terminated and I will NEVER use them again nor refer anyone to use them.

Évaluation :

5

Staff is always courteous and personable. Never a wait at this location. Been using this location for years and would not consider any other.

Évaluation :

4

Both ladies are really good 👍🏾

Évaluation :

1

I had a terrible experience with U-Haul storage I had a water leak on mine furniture and clothes and Rodents In my storage unit

Évaluation :

5

Don't change a thing, I had a great experience

Évaluation :

5

Great atmosphere, clean, friendly

Évaluation :

5

You Guys at both locations were, personable and helpful.

Évaluation :

5

The staff was always helpful and available. The facility was very clean and I would recommend it to anyone.

Évaluation :

5

Very friendly and helpful staff - !

Évaluation :

5

Easiest process ever! And price was just right. I am beyond happy. Highly recommend.

Évaluation :

5

They were extremely helpful with my move which had a lot of moving parts. They made it very painless.

Évaluation :

5

Great place Drop off and pickup easy

Évaluation :

5

Fantastic location (efficient and great customer service)

Évaluation :

1

I arrived to the location on time to pick up my truck and asked an associate if they worked there because I was in need of help since I had never rented a uhaul before. The attitude that I was greeted with at 7 in the morning was unimaginable. It is a good thing that I absolutely needed this truck right then and there because if I didn't I would have immediately took my business elsewhere. Maybe greet customers with a smile and be willing to help no matter what time of the day it is and you will get a good review next time. I won't recommend this location to anyone I know.

Évaluation :

5

We have used this location many times.

Évaluation :

5

Very easy drop off and everyone was so very helpful

Évaluation :

5

Nothing-it was easy to pull in and Parker he truck and staff was easy to check me out and let me get on my way.

Évaluation :

2

We were 1 mile from pick up location and had a call our truck wasn't there. They located another truck 15 miles away. Not only did that cause us to be 45 minutes late for the movers we had scheduled, but they charged us for the extra mileage. This cost us an extra $100 for movers and $15 for mileage. Try tried to charge us for the 30 minutes over we were in returning the truck. I argued the point and they did wave that. I felt they should have cut our cost in half for the inconvenience and extra money we had to spend.

Évaluation :

5

I reserved my truck online, the pickup and drop-off process was fast and easy. Very professional and friendly staff.

Évaluation :

2

Friendly counter attendant

Évaluation :

3

The lady who was working the day that I rented the storage unit, was not very friendly. She seemed annoyed that she had to work. The other employees that I came in contact with seemed to be ok with what they had to do.

Évaluation :

5

Superb Customer Service! I would highly recommend!

Évaluation :

5

Everyone there was excellent, helpful, and knowledgeable!!!!!! I love this location!

Évaluation :

1

I reserved a 10 by 5 unit get there put my motorcycle in the openings only 3 ft I measured it so I had to get a 10 x 15 cuz that's all they had it cost me another $70 a month kind of false advertising to meet attend by 5 is really a 10 X 3 entrance

Évaluation :

4

Had my belongings there for 2and half years cause of a move and finally found a home. The prices went up several times during that time. Was not so happy with that! But other than that I was happy with them!

Évaluation :

5

Love it

Évaluation :

2

Overwhelming smell of mouth balls in the whole facility. Very toxic I feel like you should not allow moth balls very toxic

Évaluation :

1

Apparently there is a disconnect between Uhaul Corporate and franchise locations. Everything about the unit I reserved through the website was backwards. It was supposed to be a 10x10 indoor unit that was free for the first month...in reality all they had to offer was a 5x10 outside unit for $90. Might use their trucks again but I'll never use their storage.

Évaluation :

5

The agent that attended to me was friendly, courteous and knowledgeable.

Évaluation :

1

I turned in keys and my card in November and you all continued to charge me. My moving company picked up my items and I left the unit. I've explained this multiple times to your "customer service " and no one has helped. They stated I still owe $500. Worst experience ever!

Évaluation :

5

An awesome move-in! The staff could not have been friendlier; the were thorough and quick. 1st time storing with U-Haul and will never go anywhere else. Clean, well-lit, easy to find my way around with all the markings, and they provide carts to use. Excellent experience all around!

Évaluation :

3

Price increase was annoying. Also annoying was employees inability to lookup my account using my name or phone number.

Évaluation :

3

Converted truck storage..... Lousy doors would not close properly. Forced purchase of lock is rediculous. Rain puddles in front of storage unit making access difficult. Staff poor in customer service......Very poor. Had to call 3 times to verify move out!

Évaluation :

5

We had a great experience! Loved the location, well lit interior and exterior, and the ease of loading and unloading.

Évaluation :

5

Easy access and a very helpful staff

Évaluation :

5

Never had a problem with u-haul.

Évaluation :

1

My stuff was sold under the value of all I had in the unit, my power washer worth 700 was in there used twice was worth more than 7 months rent of the unit was sold for 125 bucks. When I would have paid the whole storage amount. Smh.

Évaluation :

5

I loved this storage facility. It was always clean and well lit. Also I love love love the convenience it afforded. There are carts and mattress carts on site to assist you with moving your things. Staff were always friendly and attentive. Couldn't possibly ask for more!!

Évaluation :

5

Great staff! Nice facility! We will recommend to anyone who asks us about the place!

Évaluation :

2

Things were fine for the duration, but for example when I was checking out/ moving out, 3 employees were just sitting in lobby, one half awake, if I was a new customer I would not use your business as it’s super unprofessional having someone basically asleep in the lobby and wasn’t even bothered customers were seeing so, something needs to change.

Évaluation :

4

This was the 2nd Storage Unit I had reserved from this location. (2nd unit at this location. First time was EXCELLENT service etc.). The facility had rented the unit out from under me and when we arrived it wasn't available. While the owner/operator Chris did a great job getting us the same rate for a larger outdoor unit to compensate for the indoor climate controlled unit we had reserved, all of our furniture and electronics were covered in a thick layer of Georgia's famous yellow-green pollen and dust when we accessed it to clear it out this weekend. This was very unfortunate and has required several hours of cleaning everything before bringing it into our newly constructed home. Other than that, the rental, price and consistency of the payment process and smooth checkout were painless and simple.

Évaluation :

2

I made a reservation for a 10x10x12. I stopped by just to make sure everything was in place. They told me the 10x10x12 was no longer available and if I wanted the 10x10x10 I need to rent it now a week and a half before I needed it or it will be gone. I guess you don't honor the reservations. I had called a week before to change the date I needed the 26ft truck and they didn't even have that.

Évaluation :

4

When I need a unit for a short period, I always choose this location. The manager is knowledgeable. The only downfall would be the cleanliness, the community section was always junky and full of broken furniture. The outside bathroom needed attention. Finally, the trashcan by the exit door was never emptied. I will be back the next time I need a short-term unit. Merci!

Évaluation :

3

It was good aside from some of my stuff having mold on it which I was not happy about.

Évaluation :

5

Exceptionally clean and well managed!

Évaluation :

1

Very poor customer service rude people always a problem to contact them always a issue to pay my unit or paying extra money late fees them always contacting my ex husband knowing it was court orderd it was my unit I believe he took items out or the staff did alot of things broken an wasnt when they went in there

Évaluation :

5

The staff is very knowledgeable and friendly. I would highly recommend their facility.

Évaluation :

4

I like the security and elevator. I dont like that you charge extra for 24hr access. When you work and off shift 12hr job you need 24hr access but its not worth $10 extra. I wish you gave a military and first responder discount. Im a veteran and i also am a hospital worker.

Évaluation :

1

Both outdoor storage units leaked and damaged some of my items. When I informed UHaul, they said they would inform the manager and I was never contacted for follow up. The computer system at UHaul is horrible. When I first rented the units and set up my online account, UHaul's system linked my account to an old account ten years old, including an old credit card, which it then tried to run for auto pay and of course failed. I was then charged late fees, & a delinquent letter was sent in the mail to my MOTHER'S address THREE states away. When I went to UHaul to correct these issues, they apologized and admitted that their computer systems were horrible. They removed the late fees, but it should have never happened in the first place.

Évaluation :

4

No Comments

Évaluation :

5

This location has always been able to help me whether storing items long or short term, as well as with moving needs.

Évaluation :

5

People dirty up the bathroom real bad...but the staff amd everything else is great. They always helped me out a lot amd I greatly appreciate them. I still have to rate them as excellent.

Évaluation :

2

Employees are rude and not helpful at all.

Évaluation :

5

Truck was very clean and well maintained other then the damage from renters

Évaluation :

5

Great people and very helpful

Évaluation :

4

Made a late payment. Two weeks afterwards the lock was still on. I had to tell them to take the lock off. I think that should have been checked

Évaluation :

4

Called several times. Wait time 10-15 minutes. Last call was on hold for 38 minutes. No one ever picked up. Was still on hold when i walked in building. Girl at counter was on her cell. No one in line when i arrived. Brought this issue up with management. Other employees were great!

Évaluation :

3

You are truly renting a uhaul truck with a lock on it for. 200 bucks