Évaluations des clients U-Haul Moving & Storage of Newport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Newport

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Jose R. le

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Everything was good except that he forgot to give us two dollies and the we had all kinds of problems because we had to make two separate orders to get one.

James S. le

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Le client n'a pas laissé de commentaire.

GABRIEL S. le

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No everything was outstanding. The customer service was on point.

John g. le

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Le client n'a pas laissé de commentaire.

MI K. le

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Le client n'a pas laissé de commentaire.

Bryan K. le

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Le client n'a pas laissé de commentaire.

NICHOLAS G. le

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Ian, who took our return, was very knowledgeable and exceptionally helpful.

Deanna D. le

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Le client n'a pas laissé de commentaire.

clement n. le

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Le client n'a pas laissé de commentaire.

Molissa T. le

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Le client n'a pas laissé de commentaire.

George R. le

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While service was awesome at the location where I picked up the trailer... the manager was the only person able to check out and perform transactions. I believe he needs some help!

TOMOHIRO S. le

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Mr Ian helped to refund a dolly. It is just $10 but I really didn't like the guy didn't say when we got a track. Mr Ian was so nice. Nice to talk. I really want to say thank to him!!!

Adela G. le

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Le client n'a pas laissé de commentaire.

DONALD d. le

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We had a very pleasant experience with the staff, and the truck that we rented was exactly what we needed to complete the move we were making. We have used U-Haul in the past, and will use them again in the future when needed. Thank you!

jonathan L. le

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We had a very ignorant customer service rep. He refused to give us back our deposit. Our truck was in perfect clean order and the gas was higher then when we picked up the truck. We took a before and after picture of pick up and drop off of the gas tank valve. We waited over an hour at the drop off location awaiting someone else to come and help us get our deposit. It was a nightmare We give U-Haul great business. We’ve used this business 4 times in the last 6 months. This was a huge downer

Stephen D. le

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The owner of this facility seems like a real stand-up guy, helpful and courteous to all of his customers. The store is clean and the rental equipment is in good order. Unfortunately, the employee I encountered when returning my rental was disgruntled and rude with me. He refused to process my receipt or conduct an inspection of the returned equipment. I spent hundreds of dollars and was rewarded with the worst customer service of my entire life. I've been a long-time U-Haul customer, but I will look for alternatives in the future.

Jack M. le

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Le client n'a pas laissé de commentaire.

Pat R. le

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Le client n'a pas laissé de commentaire.

bonnie s. le

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My belongings were kept warm and dry all winter long. Thanks.

Liang Z. le

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I

John V. le

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My most recent experience was a complete disaster. I was wrongly charged for two rental periods when I did everything necessary to comply with a single rate-charge (the problem was undone within a few days), I was not properly instructed on how to proceed with my drop-off, and I left the office, with vehicle keys in hand, under all sorts of misguided impressions. But the main problem, for me, will always be all the extra-charges and additional fees implicit to every rental. I wish U-Haul would knock off the $19.95 stuff, because it is nearly impossible to rent a vehicle for a bit of work without paying less than $50 bucks.

Marcus G. le

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I expect that when I make a reservation for a specific Trailer and U-haul accepts that reservation, there should be the appropriate piece of equipment waiting for me on the requested pickup date. If making a reservation doesn't ACTUALLY reserve the equipment at the location I need, then what is the point of making a reservation??!! If the equipment is not where I reserved it, then UHaul should transfer it to my requested location prior to the pickup date.

David C. le

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Thanks to Jajaun Taylor for quick in and out service !!!! Awsome job...

Duncan R. le

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Le client n'a pas laissé de commentaire.

Victor F. le

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Le client n'a pas laissé de commentaire.

Warren W. le

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Le client n'a pas laissé de commentaire.

Shannon C. le

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Great customer service; I had to change the day of my equipment rental on the day of due to box access scheduling issues and the uhaul employee was very helpful.

Bethany B. le

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The fellow who assisted me in the morning was efficient.

Angeles A. le

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Le client n'a pas laissé de commentaire.

Barbara K. le

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Excellent customer service

Patrick K. le

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The service and the trailer I rented were first rate. I received exactly what I ordered and it performed flawlessly. Very pleased with my experience with UHAUL.

Mark S. le

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Le client n'a pas laissé de commentaire.

Puneet K. le

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Le client n'a pas laissé de commentaire.

suwanlee a. le

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Le client n'a pas laissé de commentaire.

deborah c. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Great return experience

Jennifer H. le

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Le client n'a pas laissé de commentaire.

James F. le

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Location is great. Mobile check in through uhaul is awful. Would never do it again.

Doyle H. le

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Le client n'a pas laissé de commentaire.

doug p. le

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Le client n'a pas laissé de commentaire.

Tracy A. le

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Le client n'a pas laissé de commentaire.

Nadine O. le

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Le client n'a pas laissé de commentaire.

frank h. le

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the access key pad to the storage was broken for months. had to go in the store to swipe in.

Meghan N. le

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Jay provided great customer service.

Sandra G. le

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Le client n'a pas laissé de commentaire.

Tanya L. le

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I reserved a trailer for pick up in Providence, RI. I received a text the day before pick up to say my equipment would be available in North Smithfield, RI. I called the reservations and scheduling number for U-haul and confirmed the trailer would be in N. Smithfield. After arriving 10 mins to 7AM I was helped by Tom at N. Smithfield who told be the trailer was not available and I would need to go to Newport, RI to pick it up. I was also told by Tom that I would receive a $50 coupon in my email to use as a result of the inconvenience. Unfortunately, Tom would not print and give me the coupon for the $50 credit, nor did I ever receive an email for the coupon. I did receive the email for the changed location of the trailer pick up. The trailer was available in Newport, RI but it was very inconvenient to have to get the trailer in Newport, RI.

john b. le

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Ian was excellent

James A. le

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Le client n'a pas laissé de commentaire.

Rick L. le

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Le client n'a pas laissé de commentaire.

Betsy M. le

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Le client n'a pas laissé de commentaire.

peter L. le

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Le client n'a pas laissé de commentaire.

heather w. le

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Stop letting RepWest from creating complete chaos for renters ,,, because of them flagging people that put in claims for faulty equipment ,,,

Elijah K. le

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Le client n'a pas laissé de commentaire.

Alaina C. le

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The fella who helped me when I dropped off my trailer was outstanding. Very friendly and helpful. It’s the second time he has helped. Big fan! Thanks to him!

lisa h. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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The person who checked me out was great. Made it a two minute process.

Elizabeth L. le

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Le client n'a pas laissé de commentaire.

Hector m. le

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Good service Thanks

Susan D. le

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Please update your computer system at the Newport location. The gentleman who helped us was wonderful, but the computer system was so dated, it took almost a half hour to pay for the rental. The card reader kept freezing! Next. We rented an enclosed trailer because of the predicted rain. We were moving furniture we didn’t want to get wet. Imagine our dismay when we got home after a four hour drive and found our furniture wet on the tops. It was only then that we realized there was a small hole (about 3/4 inch) in the roof that let the rain leak all over our furniture. When my husband dropped off the trailer, he mentioned the problem. The gentleman at the Westwood NJ shop told my husband” That isn’t my equipment. Call customer service.” Needless to say, we were very disappointed in his response. I believe we are entitled to a partial refund for this renta

Stephen W. le

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Both the manager Ian Massie and the other staff are knowledgeable and very helpful. Every thing works, and they are flexible when my plans needed to change. Fantastic.

Greg M. le

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Le client n'a pas laissé de commentaire.

Rolando C. le

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Le client n'a pas laissé de commentaire.

sara r. le

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Brand new van was awesome. The manager is very nice and accommodating. Drop off after hours very confusing the online check in wasn't working and I called in twice to speak with customer service . The second mentioned the online drop doesn't work at my location however there is a sign for it asking me to use it. Everything else was excellent!

Russell R. le

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What the U-Haul website promises and what the local U-Haul location delivers do not match. I say this based on 2 separate rentals at 2 locations. When reserving the Van online, I also reserved pads, a utility dolly, an appliance dolly, and a furniture dolly. The U-Haul website said these items would already be in the truck when I picked it up. They were not. I called the number listed on the U-Haul website, and the lady I spoke with said I needed to go in the store for those items, but the website indicated clearly that I should not have to do that. When I picked up the accessories inside the store, I relayed my frustration. The counter person made un-complimentary comments about U-Haul. When I returned my rental, I reiterated my complaints and frustration, and the counter person (different from the first one) made it right by crediting my accessories. Overall, I am satisfied by the experience, because the rental van was *very* nice, and the staff person on the return end satisfied my complaints. However, there needs to be better communication and/or coordination of rental requests. My suggestion is that you "flag" the accessory rentals in such a way that the local store will see them first, and list the accessory rentals in such a way that they cannot be overlooked by the local store's counter people.

ryan s. le

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Ian is the nicest guy I’ve ever met while renting from U-HAUL. He truly is into his job and helping his customers. It was the second time I walked in and noticed he was dealing with a line and phone calls by himself. He works hard and maintains a low stress environment.

jordan b. le

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Le client n'a pas laissé de commentaire.

Cynthia C. le

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agent was very helpful and pleasant. van was new and drove great.

Brendan M. le

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Le client n'a pas laissé de commentaire.

chip d. le

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Le client n'a pas laissé de commentaire.

Melis T. le

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Staff was MIA and rude

Barbara B. le

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The on-site staff were great. However the two 800 number staff gave info that conflicted with the onsite staff.Next time I’ll avoid the 800 number.

Mark S. le

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Only if you fix your staffing issues. That man was left to run the store AND install my hitch. He was courteous and professional but completely overwhelmed by phone calls and customers. It was busy! My install took 3 1/2 hours as a result. There were three guys there when I arrived at 3pm. They promptly left and left this guy on his own. He told me that it happens to him all the time. You have known I would be there for two weeks. Obviously, you don't schedule for your appointments. With all of the interruptions, I hope my hitch is installed properly. The guy isn't superman and I don't expect him to be. He's human. Mistakes happen when you overwhelm someone to that extent. I'll be renting two trailers and a truck in the next month. I sure hope you folks get it together. Your customers deserve better.

Debra H. le

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The manager went above and beyond to help us. This facility did not have the U-Haul trailer we needed. He drove out clear across the state and picked one up for us from another U-Haul location. This is NOT part of his job description. He just wanted to take good care of his customers. He then hooked the trailer up to our car and tested everything out to make sure it all worked. Absolutely top notch!!! Thank you for everything, we greatly appreciate it!!!

Abby A. le

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The staff have always been great!

Stephen W. le

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Great as ever.

Pete R. le

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Le client n'a pas laissé de commentaire.

Ashley B. le

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Le client n'a pas laissé de commentaire.

Jan G. le

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Very nice manager representative, thorough, efficient, helpful and cheerful.

Catherine P. le

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Le client n'a pas laissé de commentaire.

John S. le

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I will never rent from uhaul again and I will never recommend uhaul to anyone.

Wilbur H. le

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Le client n'a pas laissé de commentaire.

MARK H. le

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The staff was very nice and helpful. No improvement needed.

Kristel O. le

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Le client n'a pas laissé de commentaire.

Seth M. le

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Great owner manager; but UHaul needs to get more trailers to this lot!

Jon N. le

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Le client n'a pas laissé de commentaire.

Walter O. le

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Le client n'a pas laissé de commentaire.

Roberta C. le

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Larry was so professional and patient. A great worker for U-Haul. I didn't rate the experience excellent because the company of U-Haul needs to up grade their computers. I was there in the morning and he was having trouble with the computer with another costumer and then when I came back in the afternoon he had the same problems with me. It took half an hour with him finally finishing with me because of the computer (something that should have taken 5 minutes). He was the only one working and running around doing everything. Keep him and ditch the computer, a hard copy of the units would have been faster. I just hope this comment gets to the upper management. Roberta Conti

youssef D. le

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Great service .thank you UHAUL for the greatest service that you offer to help people

john d. le

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the agent was alone and very busy but did a superb job dealing with everything.

Anthony C. le

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Mileage allowance is barely enough to cover the trip.

ANDE F. le

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Successfully moved personal goods from WA to RI

Dana R. le

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Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).

Wilfred D. le

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Nothing everything is fine

Amanda M. le

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When a customer rents a particular truck size then the truck size should be at that location. I was asked to change truck sizes which made my move impossible to do in one trip. The representative did offer great customer service but don't offer reservations if you can't keep them.

John B. le

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the return your truck after hours option is terrible. the app doesnt work well at all, amd it took me 45 mins to finally log into the right website after hearing yet another website address to go to to do it from the automated recording while on hold to the customer service center.

zee a. le

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Dealt with Ian and this location before. They couldn't be nicer or more helpful. I highly recommend them.

GABRIEL S. le

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Ian was very helpful.

Chris B. le

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My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.

Neil B. le

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Thank you for being so nice, Neil B.

SANDRA G. le

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Never had one problem or concern. Now renting at a Public Storage Facility in another state.

Alec S. le

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Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!

virginia l. le

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Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.

Maecille M. le

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Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands

Richard T. le

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Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1,600 miles! Overall, pleased.

lisa a. le

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No surprises. Friendly staff. Convenient hours and location.

Nancy G. le

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We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.

Phillip S. le

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I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.

Brett W. le

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The service was subpar at best.