Évaluations des clients U-Haul Moving & Storage of Niagara Falls

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Niagara Falls

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SHANDRAE B.
Évaluation :

I returned the vehicle at 10:30pm on 2/24/21. The next day, 2/25/21, I received a charge of over $220.00! I called the location and they stated that the vehicle wasn't checked into their computer until 12:00 noon on 2/25/21. I had recorded myself and my added driver dropping it off with a time stamp on 2/24/21. I was given a refund and paid $168.00. It seems as though the woman I spoke with was argumentative, but finally issued a partial refund. I can not believe this is normal business practice and won't be referring a single person to uHaul.

Jaime S.
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Great experience.

LYNNM K.
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It was a very smooth rental experience. Employees that we interacted with were great! Keep doing what you are doing for the next customer. Thank you.

James L.
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Le client n'a pas laissé de commentaire.

kevin N. | Premières impressions |
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I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

BADRSALEM MUBARA B.
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Le client n'a pas laissé de commentaire.

Dorothy S.
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Customer service was Exceptional.

AVERYLYNN R.
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Le client n'a pas laissé de commentaire.

NINAL W.
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Nothing great service to commendate my needs.

David K.
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Le client n'a pas laissé de commentaire.

Paul I.
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Limit the amt of texts sent to the customer, I recieved at least 10 texts during an 8 hour period inquiring about UHaul equipment and its condition.

MELISSAC R.
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Le client n'a pas laissé de commentaire.

DEBRAANN S.
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Le client n'a pas laissé de commentaire.

MICHAELDARNELL J W.
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Le client n'a pas laissé de commentaire.

TERESAL Y.
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Nothing

GUAZON W.
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Easy instructions

gerald R.
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William was very helpful and knowledgeable! Thank you for your assistance!

Travis D.
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I was scammed by your employees. There was damage to the van I rented. I was blamed for the damage that I did not cause. I was yelled at on the phone and accused of damage. We came back to your store were accused and cussed at by a store manager. I had a witness in the vehicle with me the entire time. We paid for the insurance just in case something bad happened. I asked about cameras on the building and was told they would review the cameras on Monday but I was charged the $150.00 for the deductible at 4am this morning. Where they had us parked we were sandwiched between a bunch of larger trucks that the cameras could never reach. Someone clearly struck it where it was left. Every one was back at the same time. I could not get the app to work when we returned and an employee told me if I did it with the internet that I had to just leave the keys in the vehicle and we could leave because it would be taken care of with our credit card on file. An employee accidently damaged our rental in your lot and blamed us for their mistake. Very unprofessional, actually disgusting. Now I was charged the $150.00 fee and not even given a chance to defend ourselves. I will never do business with U haul again. Word of mouth will probably cost your company a lot more money than you charged me today. Shameful.

Aj L. | Expérience générale |
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Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.

Justin M.
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Le client n'a pas laissé de commentaire.

DENNISR B.
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The staff was helpful and respectful.

PATRICKD B.
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Le client n'a pas laissé de commentaire.

Lynn G.
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Le client n'a pas laissé de commentaire.

brian S.
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Le client n'a pas laissé de commentaire.

PAULALEXANDER D.
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Le client n'a pas laissé de commentaire.

Frederick C.
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Le client n'a pas laissé de commentaire.

MUHAMMADSAQIB Q.
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Everything was fine

dennis S.
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nothing

RENEMICHELE R.
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The only thing was I had not planned on turning the vehicle in early, after hours and I was not able to find a key drop.

Linda C.
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Le client n'a pas laissé de commentaire.

BARBARAJANE R.
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The customer service from this staff is terrific. They are so helpful, and have a great rapport with customers. Bravo!

Linda C. | Expérience générale |
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I received good service everyone was always very helpful

Daniel V.
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In addition to the problems with the truck I rented from the originating location, I described my issues to the staff at this location and they repeatedly blamed the driving conditions of the truck on being simply windy outside which is absolutely ridiculous. Having paid over $160 for this rental for the disaster of an experience I received and not being given a refund despite being in literal danger using this equipment, I will never rent from this company again and I will actively dissuade other people from using any of their rentals or services.

JOSEPHMICHAEL L.
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The staff is very friendly and all are happy. They are helpful and I will always recommend someone coming to this location over any other.

KELLIESUZETTE W.
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Excellent Service!

Jason C.
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Le client n'a pas laissé de commentaire.

Shannon M.
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Le client n'a pas laissé de commentaire.

Arthur D. | Expérience générale |
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second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help

Arthur D.
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Person that helped on pick up as well as drop off was the same person very helpful very friendly and everything went off without a hitch thank you again

Aj L. | Premières impressions |
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Great people. Good service. Frindly smiles

AARON L.
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Le client n'a pas laissé de commentaire.

Kenneth Z.
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Front desk clerk was outstanding!

Charles W.
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Le client n'a pas laissé de commentaire.

HENRYA S.
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Le client n'a pas laissé de commentaire.

KATRINAA A.
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William the customer service agent was very helpful and knowledgeable. I appreciated his professionalism and kindness.

Kalaysa W.
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Le client n'a pas laissé de commentaire.

Frank C.
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Le client n'a pas laissé de commentaire.

BARBARAA B.
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Le client n'a pas laissé de commentaire.

Christine C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

PAULS W.
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Le client n'a pas laissé de commentaire.

BARBARAJANE R.
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I love the staff! They are so helpful and pleasant. They need raises!

Arthur D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Arthur D.
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Le client n'a pas laissé de commentaire.

BENITAE G.
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Le client n'a pas laissé de commentaire.

loriE B. | Expérience générale |
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I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator

MARYANNEMAY M.
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Maybe if the would answer the phone they would have known the truck broke down and not charged me an extra day. Called over 50 times to the store put on hold and hung up. Next time I will use another uhaul.

Steven S.
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Le client n'a pas laissé de commentaire.

JULIEANNE P.
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Custom friendly. Very professional and orga

Joseph F.
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Le client n'a pas laissé de commentaire.

Kathleen C.
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Le client n'a pas laissé de commentaire.

SYDNEY C. | Premières impressions |
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The staff was very helpful and very well corteous.

KEITHW II P.
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After scheduling for 2pm truck wasn't ready. Reserved dolly was never added. Brought back 6:03 and was charged a late fee. Had plans to use uhaul all week. This changed my mind fast

ALLANL C.
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Le client n'a pas laissé de commentaire.

JULIEANNE P.
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The GM was organized well trained very professional and polite. It was enjoyable. The location was clean and organized. The GM was the kindest of all

David A.
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Le client n'a pas laissé de commentaire.

amy a. | Premières impressions |
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The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

Michael L.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Le client n'a pas laissé de commentaire.

cindy L.
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Le client n'a pas laissé de commentaire.

Jean T.
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Le client n'a pas laissé de commentaire.

JACKLYNANN D.
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The drivers side head light was out, other than that it was in good shape.

bethann G.
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Le client n'a pas laissé de commentaire.

Lynn G.
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Le client n'a pas laissé de commentaire.

CATHERINEQUIRK Q.
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Le client n'a pas laissé de commentaire.

AKEIAMONYET M.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

BARBARAJANE R.
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Great customer service. Rental agreement well explained!!

Alexis B. | Expérience générale |
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I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn’t give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed $148 monthly, whereas I thought it was going to be $114 a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.

rachel K.
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They double book and don't notify you until day of essentially forcing you into what they have on site.

STACYM R.
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Le client n'a pas laissé de commentaire.

RICHARDS H.
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Great service from a very professional staff. Made our move much easier.

goldie B.
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Continue to provide top of the line customer service. Thank you for everything.

LISAA J.
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Brian was so helpful and professional. He helped me through the entire process. It was a great experience and made my move so much easier.

DONNELL R.
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Le client n'a pas laissé de commentaire.

DASZELL III T.
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The people were friendly, helpful and got me in and out quickly.

TANESHANICOLE S.
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Le client n'a pas laissé de commentaire.

JUSTINROBERT J.
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Le client n'a pas laissé de commentaire.

Paul N.
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There was also less than 1:8 of a tank of gas when we picked it up, waited 25 minutes in line to get the keys and another 20 minutes on the phone to report the fuel problem. The truck was filthy inside and out.

Peter D.
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Equipment was clean but drove like an old lumber wagon.

ANTHONYLAMOINE V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LISAJ R.
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Le client n'a pas laissé de commentaire.

TIFFANYA L.
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Le client n'a pas laissé de commentaire.

Jan Z.
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Initially filled out the rental agreement for a newer trailer and then the employee advised that he put the wrong trailer's number and needed to make changes on the reservations. The male employee then told me that there was something wrong with the newer trailer but was not sure what it was, and that he had to keep the reservations as originally executed and put me into the old, dented trailer. switched to z trailer which had many dents and outdated hook-up equipment. Also was told that the size of trailer I reserved (12'x6') was very rare, however there were 5 trailer of this size on the lot. Furthermore, was advised during reservation that I will receive a trailer at one of the U Haul locations at the Lockport, NY, but subsequently had to drive to a further location to Niagara Falls to pick up the trailer. Was very surprised that I was charged for this one-way rental almost a $1,000, which is more then double I paid for same trailer and same travel distance several years ago. It should be noted I have rented U Haul equipment on several previous occasions and I'm a senior citizen. Thank you for allowing me to comment on this trailer rental.

SUEANN G.
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Truck was covered in dried mud. Did not hurt the functioning of the vehicle however

MICHAELRAFAEL D.
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Le client n'a pas laissé de commentaire.

Dawn L.
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Le client n'a pas laissé de commentaire.

Luis T.
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The team is always willing to help you in all the times I have been there

DANIELM B.
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You guys are great at both locations

DAWNMARIE C.
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Le client n'a pas laissé de commentaire.

James S.
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Service excellent

Kim B.
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Stream lined experience. Customer service was awesome, and things were pretty easy with the app.

James P.
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Brought trailer back same day to closest location. We ended up donating more of my mother's things in lieu of moving them to IL with us. Was told if I took it back to Genesee St location, I'd get charged the day rate, but anywhere else, I'd be charged the 4 day rate. Since I already went out of my way to rent the trailer, and my mother's condition, I chose to return it here (5 miles away). The location manager was to call me to discuss the rate but that never happened.

MARKA C.
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Le client n'a pas laissé de commentaire.

Kayla M.
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Where to begin with this stupid business. First off I rent a truck and was told I would have 192 miles for two days. NOPE!!! I get 84 miles to drive from Niagara Falls to Syracuse (162 miles by the way) so I got charged for 155 miles!! When given an option to dispute the charges, I wrote a complaint and was told someone would be in contact in a few days. What do they do instead? Take the damn money anyways and never call me to discus it!! What BS and a scam!!!! Then I rent an auto transport and was told I was all set for my move. I call to confirm the day before like I was told, and was told I had to drive to fredonia to get it! No one ever mentioned I would have to drive almost 2 hours to get the thing I needed to tow my car! I get to check in and the woman clearly stated they don't have any, as I'm walking to my car low and behold there's a damn auto transport labeled clear as day sitting in the lot! So I had to leave my car and drive all the way back with a rental car to get it!! Worst experience off my entire life! Never ever renting from this company ever again, and will be going out of my way to let people know that it's a terrible company and send them literally anywhere else!!!

CASTUSLEVINE P.
Évaluation :

I returned the vehicle around 5 pm on Saturday Sept 12, 2020. A young male person was in the returning booth. After asking me whether I left the key in the vehicle, without doing any checking he told me everything is oK. I will receive the receipt via email, hence I can leave. Because I did not receive the receipt via email, Sunday morning I called the U-haul. To my surprise the person that answered the call told me vehicle was not checked-in as returned. He told me he will quickly go and check the vehicle and email me the receipt with few minutes. If I did not receive the email within 10 min to call him back. Fortunately the receipt arrived, but the returned date was recorded as 9/13/2020 not the actual date I returned. You should realistically take disciplinary action of your staff that worked around 5 pm on Saturday to make sure he does not repeat the same mistake. Also commend the staff that worked Sunday morning for taking care of my call almost immediately.

Cheryl B.
Évaluation :

n/a

SHAWNP M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mark V.
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Great service!

Gerald Z.
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Nothing

ROBERTJAMES T.
Évaluation :

everything was great except for the fact that i rented the truck and got charged 10.00 a day for an appliance dolly, which i only used a couple of times during those 5 days. This really sucks. Why cant uhaul just charge 10 bucks for the entire rent duration. Sure from a business stand point you make huge amounts of money on a piece of equiptment that requires no maintence and doesnt cost a lot to purchase, but from a customer standpoint over charging for a dolly is down right awful. I am not mad about anything about cost of my bill, except for getting fleeced on the dolly payment. thanks Bob Trane

BROOKEAURELANNE D.
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Our representative was great!

JEFFREY O.
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great people and equipment

CHRISTOPHERS C.
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Le client n'a pas laissé de commentaire.

Tina Marie O. | Expérience générale |
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Nothing but problems since day one. That’s why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.

WANDAEVETTE H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ron P. | Online Move In |
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The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Denise G. | Online Move In |
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Le client n'a pas laissé de commentaire.

Linda C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

SCOTT C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Theodore S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JOHN M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Theodore S. | Premières impressions |
Évaluation :

Staff was above and beyond excellent and I will not forget the service I received

Tina M. | Expérience générale |
Évaluation :

Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.

Joseph B. | Expérience générale |
Évaluation :

When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn’t need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don’t know.

Rebecca Z. | Expérience générale |
Évaluation :

I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice

Jessie L. | Premières impressions |
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Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .

Alan G. | Expérience générale |
Évaluation :

The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.

Kelly J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donald W. | Expérience générale |
Évaluation :

Roof leaked , new mattress damage ,no insurance ,no compensation!

Robert B. | Expérience générale |
Évaluation :

Great folks and Tina helped me much

JAMES D. | Premières impressions |
Évaluation :

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

Donald W. | Premières impressions |
Évaluation :

So far very good.

Bob C. | Expérience générale |
Évaluation :

nil

Denise N. | Expérience générale |
Évaluation :

Very easy to rent, very nice and convenient.

Lora L. | Expérience générale |
Évaluation :

I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️

marlena j. | Expérience générale |
Évaluation :

I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.

Russell S. | Expérience générale |
Évaluation :

The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

Amy S. | Premières impressions |
Évaluation :

The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Katrina A. | Expérience générale |
Évaluation :

Friendly and helpful staff. I would recommend this location for any storage services.

FRANK A. | Premières impressions |
Évaluation :

service was excellent.

Karen B. | Expérience générale |
Évaluation :

my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!

Luis L. | Expérience générale |
Évaluation :

Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.

leonardo m. | Expérience générale |
Évaluation :

Excellent

SIMEON M. | Expérience générale |
Évaluation :

I had a beautiful experience with U-Haul

Victoria P. | Expérience générale |
Évaluation :

They have been wonderful

Dannie W. | Premières impressions |
Évaluation :

The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Katrina A. | Premières impressions |
Évaluation :

Professional staff and informative.

Inez C. | Expérience générale |
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Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that

Aisha N. | Expérience générale |
Évaluation :

Clean safe facility friendly staff would recommend storing your things here

JUDITH R. | Expérience générale |
Évaluation :

I am not moving out I don’t know where that information came from

arrie h. | Expérience générale |
Évaluation :

Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.

CHIH-YAO C. | Expérience générale |
Évaluation :

Very good!!

James S. | Premières impressions |
Évaluation :

very clean an secure i really like the access card and all the cameras

Patricia B. | Expérience générale |
Évaluation :

Very good. Met our multiple needs.

Malvenia w. | Premières impressions |
Évaluation :

Tina was very nice and professional. I would love to do business with her again. Thank you very much.

Laura G. | Expérience générale |
Évaluation :

I have not had a problem with uhaul I always use them when moving

michelle p. | Premières impressions |
Évaluation :

Best staff, explained everything thoroughly and even was smiling the whole time

Catherine M. | Expérience générale |
Évaluation :

I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.

Richard A. | Expérience générale |
Évaluation :

Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.

raymond l. | Expérience générale |
Évaluation :

great team very helpful

Victoria P. | Réservation |
Évaluation :

Had to cancel

Korie S. | Réservation |
Évaluation :

While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.

Beatrice H. | Réservation |
Évaluation :

I really appreciate the great customer service I received while there and everything is satisfactory.

Susan M. | Expérience générale |
Évaluation :

Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You

cynthia r. | Expérience générale |
Évaluation :

Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.

Joseph B. | Réservation |
Évaluation :

Tina was amazing. A true professional.

Joseph B. | Réservation |
Évaluation :

Tina was amazing. A true professional.

joe r. | Expérience générale |
Évaluation :

The employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.

HEATHER W. | Expérience générale |
Évaluation :

I had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back

eric r. | Expérience générale |
Évaluation :

Staff was helpful and quick to assist with setting up the proper equipment.

William M. | Expérience générale |
Évaluation :

great service

kelly a. | Expérience générale |
Évaluation :

Things are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.

JAMES H. | Expérience générale |
Évaluation :

Very clean

Non reviews have been submitted for this location.

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