Customer Reviews for U-Haul Moving & Storage of Niles

3 045 évaluations

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Y. 
Évaluation :
5

I had difficulty reserving the moving help on your website and found out that after going through all the steps, the movers were never reserved. Needless to say, I was very upset but Ray stepped in and literally saved the day. He had found reasonable movers for me while I was on the phone with him. I was skeptical but the movers he recommended showed up and they were excellent. This could have gone very badly but Ray found a solution very quickly and didn't give any excuses or place blame like the moving helpers listed on your website did. In a nutshell, Ray cared about the customer during a time when many businesses simply don't seem to care at all. HARD TO FIND EMPLOYEES LIKE RAY!

RENEE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Great business and great staff at this location. Always a positive experience (been coming to this location for 15+ years).

Scott W. 
Évaluation :
5

Nothing …Ray was excellent in process

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDMUND S. 
Évaluation :
5

The website was hard to accept the location. I had to click the button more than once and it still did not accept.

Sabrina C. 
Évaluation :
5

The dude behind the counter was great. Fast and efficient. I was outta there in minutes. Everything was explained

MARK Y. 
Évaluation :
5

Everything was fine. No complaints. Please keep up the good work. The guys were great

CHRISTOPHER S. 
Évaluation :
5

Thanks for great service!

TYLER S. 
Évaluation :
5

Very helpful people!

SCOTT K. 
Évaluation :
5

Rien

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Q. 
Évaluation :
1

General Manager I spoke with was very rude when I was simply asking him how he can help and he responded “I can't” several times before hanging up on me

Andrew T. 
Évaluation :
1

The app was horrible to navigate

Joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Quick, rapid process with both pickup as well as drop off.

DAVID R. 
Évaluation :
5

The manager was wonderful, but I was there for almost an hour because the system was not working properly. I've worked in customer service long enough to know how it goes, but a good system or at least a reliable backup for when there are issues would be helpful in the future.

KIMBERLY F. 
Évaluation :
5

Great customer service! Everyone was very friendly.

STEPHEN K. 
Évaluation :
5

excellent customer service and wonderful enjoyable personalities working there!!!! favorite u-haul experience so far

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H. 
Évaluation :
1

Customer service is not good. The guy even made fun of me for saying they charged my card when i didnt want to and asked how many times i used uhaul that i didnt know they put a hold on my card

CLAUDETE P. 
Évaluation :
3

The employee (Ray?) was great. Super nice, helpful and patient especially when YOUR software keeps crashing. Why do you have such cheap/poor internet? I was waiting 15 minutes for your POS software to work and the U-haul employee had to do it off his mobile. This is embarrassing for a company the size of Uhaul. Get your shit together.

Roman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro M. 
Évaluation :
4

I was speaking to Ray (GM for Uhaul). I got the dolly and general inspection was fine until we strapped the car and noticed the strap was torn. I had to buy a strap because it would take hours for the "help" to come to us. Then the lights on the dolly kept popping out on the socket. I had a few hours before it turned dark and taking a risk of having to get pulled over .

SAJID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HArry C. 
Évaluation :
5

Ray the manager was super-nice and helpful also the gentleman who received the truck was very professional as well.

Sergio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

Nothing Everything was good

WILLIAM N. 
Évaluation :
5

You're landlocked, so providing ample customer parking might be a problem.

John S. 
Évaluation :
5

Did a great job. Keep it up. Thank you

Daniel C. 
Évaluation :
4

Replace the bald tire on the left rear side. Adjust the brakes to avoid "hopping" when engaged (it was anything but smooth).

BARRY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME S. 
Évaluation :
2

Had to drive 45 miles to Nikes to pick up the rental truck. My original location (reserved 6 weeks prior) was 1 mile away from my home. This same result has now happened to me 3 times. You comped me 35 miles but it was 10 miles less than my drive home and no comp for gas. I also had to have a driver take me to Niles. No compensation for his time, miles, and gas. All in all I got screwed despite being very prompt with my reservation. Truck was fine. Reservation or lack there of sucked

Jon S. 
Évaluation :
5

good service

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

Nice, friendly, efficient worker (was there on Monday, September 6th at 10am)

JEROME S. 
Évaluation :
1

Better customer service and know how to talk and treat a person. Been a customer for a long time don't know if I would return. William was not very polite both times picking up and on the return. Also the van was filthy had to wash the windows inside and outside.

DANIEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Everything was great

JORDAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Not an improvement but a compliment - this location saved the day when another location fell through. I don't know what we would've done if it weren't for the Niles location! Kudos to this team!!

BARBARA T. 
Évaluation :
5

Person working at Checkout was highly efficient.

ROSS R. 
Évaluation :
5

Truck was as advertised. The service by the manager, William was excellent.

Jeffery T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addison B. 
Évaluation :
5

Get rid of the ‘Location' step when someone is dropping off the U-Haul vehicle. It's obvious when the keys are returned through the slot and found the next morning that the person was at the location.

JEREMY A. 
Évaluation :
3

I dealt with a manager in the past who was extremely rude. If I didn't need the equipment I would have walked and gone to Uhaul competitor. However the young guy who I dealt with today made the process quick and easy.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF B. 
Évaluation :
1

Remove William from customer service, terrible and a cheat.

DAVID O. 
Évaluation :
1

The worker there is very ignorant. I have rented from this location over 10 times and everytime im there i have the same experience. He always makes slick comments, and he talks to you like your an idiot. You can feel that hes annoyed because you came in like you inconvenienced him. Just tired of his negative attitude. I always try to be extra nice i figure maybe hes having a bad day but its definitely just his personality. I wont be going back to this location.

HANY S. 
Évaluation :
2

The general manager the day of Saturday, August 28th was rude, unknowledgeable, disrespectful and he displayed no professional skills.

CANDIS M. 
Évaluation :
5

Give em a beer

GERALD G. 
Évaluation :
1

I have never been treated worse!!! That General Manager should be fired immediately! I have rented before and he had an issue than! Carlos I believe is his name is is ruining your business! I brought the truck back, gassed up, swept out and with my broom! I pull up and the return line is out to the street so I pull up and ask one of the kids to run in and ask where we should park! Meanwhile I go in and he doesn't see me and he goes out to inspect the truck I'll follow and as usual he opens the truck and says it smells like garbage, yes he says it smells like like garbage and he should charge us! Mind you we only moved some high end couches, I immediately say to him it smells like garbage and tell him it doesn't smell at all and he's full of it! He call me a fucking asshole and I let him have it! This man does this to all of your customers but they are to afraid and let it go! Well he met his match and he shut up quick because he was about to have a big problem! I told him I was going to write a review and here I am! I also will call the 1 800 number! He needs to be removed! He has no customer service and could care less, You made him the General Manager you should be embarrassed! I am happy to meet anyone of your corporate people at the Niles location and confront this Monster or You can call me anytime because this guy has to go! I am a business owner and I would rather shut my business down rather than have this moron mistreat people! Please call Tim Calcagno 847 370 2321, I also had two young men with me, I imagine you have video!

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA L. 
Évaluation :
3

agent was surly and seemed as if he needed a helper

michael F. 
Évaluation :
5

Great service, knowledgeable.

CAROLYN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten S. 
Évaluation :
3

This was only a drop off location so I can't rate the location.

MIGUEL O. 
Évaluation :
4

Alignment on truck was a bit off. Wheel at 10 o'clock to drive straight

KEVIN H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nick P. 
Évaluation :
5

Awesome service!

LULZIM B. 
Évaluation :
1

Be kind. No one needs to start their day by being yelled at and harassed. Whether you're renting a U-Haul for a move or some other purpose, there's no reason for it to be the most unpleasant customer service experience you've ever had.

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
1

Fire your General Manager at this location!! I have used your service twice and both times I had a problem with this jerk. He is rude, condensending, and a complete ass!! Has absolutely zero customer service skills. Would never go back there again!!

THOMAS S. 
Évaluation :
3

Way too much work for one person to run the entire shop by himself. Others locations have 2-3 people to do the work. The gent did a great job but I would suggest getting more help so customers dont have to wait and get full service. The trailer was excellent.

SCOTT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

I've used this location before with no issues. Today had a problem. I rented a van and only had it for two hours. When I returned it guy working there said I damaged rear door. There was a small scratch. I was with the van the entire time and know 100 % nothing hit the van and I hit nothing each time I opened the rear door. He refused to listen to anything I said. Ended up charging me extra 75 $. If you rent from them make sure you take pictures of every little scratch because if you don't they will charge you for it. Didn't appreciate the service I received.

Eric J. 
Évaluation :
1

The general manager pointed out that I was wearing glasses, humiliated me in front other customers because I was trying to solve the problem that occurred in Las Vegas. I believe I got over charged and taken advantage because I was in vulnerable situation traveling a great distance.

TERRI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
3

I got charge a scummy after hours check-in fee. My receipt was not legible nor do I check my email from companies telling me next steps so I do not get slimy surcharges that cost more than the rental. Why do I have to fill out your website for a rental only to have to fill out the same questions at the location. You website mention nothing of surcharges. I will be disputing the charge with the credit card company. From now on I will only be using debit cards I purchase with a specific dollar value so you cant do the scummy surcharges. I dare you to share this with your Uhaul Company President .

JACK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

More employees

THOMAS T. 
Évaluation :
5

Both people working there are awesome, super friendly and very helpful. The best experience I had renting a truck

SALVATORE A. 
Évaluation :
4

Willie was very kind, clear and concise with instructions!

CAROL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADOLFO M. 
Évaluation :
5

Willie was excellent! So helpful and friendly!

ERIK B. 
Évaluation :
5

Willie was very helpful and proactive. We really appreciated his help when I goofed up the reservation he fixed it and found us what we needed. Thank you Willie!

Carla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

William always gets me in and out quick and provides me with the best experience.

BOBBY B. 
Évaluation :
5

Salesperson was very courtesy and helpful thank you very much

RONALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIO D. 
Évaluation :
5

It was a wonderful rental, and the final price was amazing. I will definitely come to you again when needed.

LYNDA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Wonderful experience!

KAREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK M. 
Évaluation :
5

Mr.William Rosario works very hard every visit I've made to handle me and every other customer in shop to get them on the road as safely and quickly as possible.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISA L. 
Évaluation :
5

Great experience! The salesperson was extremely helpful and was a pleasure to talk to. Excellent customer service.

Milenko B. 
Évaluation :
5

The manager at Niles Uhaul was very helpful, kind, and understanding. Excellent service à la clientèle. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU X.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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