Angelo was amazing.
Laura SherbondyCustomer Reviews for U-Haul Moving & Storage of Norristown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Angelo was exceptionally helpful. Did excellent work and spent time completely explaining the bike rack instillation!
JOEL ANGELOvery efficient
Timothy WootersThe unit I had received for a rental there was clearly somthing wrong with the truck Everytime I came to a stop it would shut off. I drove all the way to North Carolina with the truck did fine except at red lights and in traffic..
Trevor TenneyThe attendant was very friendly and very helpful
Daniel ParisotThe drop off location in macon did not appear to be safe. The truck was also not processed and we received a notification that the truck had not been returned. Also the contact number in macon had a full voicemail, preventing us from resolving the issue.
bill thoroughgoodValet check in was great.
Larry ParrackPick up was so quick and complete very friendly staff!
Robin wilsonSo mad I can't remember his name. But the representative on 03.17.2023 was really personable and helpful!
Stuart FergusonTried to reserve the trailer online, but showed none were available. Went to location in person and was told there were several available and was able to reserve. Staff and experience at location was good, only issue was trying to reserve online.
George LeungKeep the good work.
Juan Martirthey charge me $45 for fuel when I filled the truck properly before return and even left the fuel receipt on the seat
LAHIRU MUNASINGHEBetween the Gentleman that helped setting me up with my storage (I believe it was Joseph) and the one (Kevin) that helped close us out and sent off in a tow trailer; I couldn't have asked for anything better. The process was well communicated and extra helpful. God bless them. Totally worth working with them.
Jennifer Fragoso-Arambarry | Expérience généraleI was in and out Quick and easy Have used in the past and will use again
Larry BrownellThe employees was fantastic and very helpful
Lorenzo Massadin | Premières impressionsEverything Was as expected.
Steven SparkesUhaul needs a better reservation system and policies about bringing your truck back on time. Every single time I order a truck which is at least once a year, I get told my truck is either not available at the time of reservation or they don't have the size I ordered. The $50 you "get" if your reservation is not available is crap, I was told it doesn't matter that they don't have it at the time I requested.
Brittany RyanThe dolly we rented was not in the truck or was given to us at check in. We had to return to the office after checking the truck.
Pablo ArieuI filled the gas to 5/8 at the corner and got charged for 2 gallons. Sweet! I guess its wherever you can make a buck. Sad!
Andrew MorrisonAlways great service & products
William TRAVERSEveryone was wonderful there. I allowed a friend access to my storage which gt me kicked out. I was required to vacate on feb 12th and was not given money back for days paid. I felt I should have been compensated or allowed to stay until the end of the term paid. I wound up having most of my belongings stolen because they were put outside. I was given only hours notice and I had no car to move my belongings. I am homeless so everything I owned was in that storage. I am now starting over from basically nothing.
danielle huges | Expérience généraleThe truck and dolly were in very poor condition. The truck specifically is as if it wasn't maintained at all. I would never recommend u-haul to anyone.
Justin PienkowskiAngelo was friendly, professional, and did a great job. He is a credit to your company, as were the other two employees present.
David PrinceGood experience, friendly and helpful staff
MARVIN BURROWSThe 17' truck that I rented had a problem with the transmission. I question how well the engine/transmission are maintained.
Michael BilodeauNothing. Everything was amazing. Excellent service à la clientèle. Will be renting soon
Maryam RamosI rented a ten foot truck. I drove it 20 miles. I have a receipt that I put in 4 gallons of gas. I was charged for 3 gallons of gas. 20/7 is less than 3 miles per gallon. I do not think that is fair.
Michael BilodeauTruck was not sufficiently fueled.
Tanya EvansIt's in norristown. It is located at a y interesection. People are always friendly and helpful here. No issues with my return and they took care of the process instead of me doing so on the app. Very helpful. Je les recommande fortement.
Darren CarpenterThe rep that checked me out is very helpful every time I have worked with him.
CHRISTOPHER SAWBYPlease email a copy of my original rental invoice. I have called several times but have not received. I was NOT given an invoice at the the pickup location.Thanks
Dave KuchtaGreat staff! As always!
RYAN MARTINEZThis office claimed they did not have my scheduled appointment on their calendar, and could not do the work, at that time. We had to reschedule with no guarantee that the work could then be done. It was completed that second day, but it was disappointing.
JOHN ParkesPerson at drop off was great. Looked inside cab and gave me back my back pad that I left in driver's seat.
Pat HoffmanThanks for helping and giving me service to move
Reginald Tyson | Premières impressionsDid not have the size of truck ordered!
David SeelThe gentleman that assisted me was wonderful, great customer service!!
William PlantNo improvement is necessary everything was great including the friendly staff
Brian StackhouseWhen I picked up the gas gauge was full. I didn't drive it far and when I dropped it off, I put gas in it. The gas gauge said it was full but then I was charged and yall said it was almost on empty! I didn't drive it that far! I'm mad. I'm a single mom on a SINGLE INCOME and I used this van to help take care of my home and I feel taken advantage of.
Daniyyel MacyEverything was good except the brake system of the truck.
Hyun JinThe location was good but the uhaul movers help was the most disgusting experience. Noone showed up. Customer care did not receive my calls. Everything was wrong. Will never recommend anyone to use this service.
Chinmay ShingoteCourteous & efficient team!
Chris Ammanpeople were friendly and helpful, truck worked well
cletus rickert. The only negative comment i have in regard to using U-Haul is the practice of not keeping the vehicles with a with a full tank of fuel. I feel the company makes out with this practice. The paperwork reflected the fuel level at 3/4 when in reality it was slightly more than half a tank. I didn't have time to go back in the argue the point. Even if the paperwork reflected the proper level, it's not possible to hit the exact level when you are at the rear of the vehicle guessing how much to put in. If the tank is kept at a full level, customers would just have to top it off before returning the truck. No guess work, always accurate. Other than that point, the truck was ready, and the representative was very professional.
William JohnsonNice staff
Yonier OsorioI had a great experience. The process was very fast. The van was clean, and drove surprisingly well.
kim katzorEverything was done right. The Manager, Angelo was awesome and explained everything to me and got the install done in the time frame he stated.
Daivd MartineauBoth SAs were kind friendly and knowledgeable. Location does not have parking but otherwise an excellent experience.
Pamela ThomasThe floors in the storage area could use resurfacing. They are very bumpy, and I nearly lost stuff to bouncing carts a few times. Otherwise, my experience was fine.
Jeffrey Logan Mead | Expérience généraleThey are very Professional and friendly!
CHARLES SAMUEL | Expérience généraleNever heard back from
Adrian Woodson | Expérience généraleWhen i first rented the storage, I could have used the roll up door after office ours but then I couldn't. Some guy said to me that i cannot use the rollup door after office hours even though he was there at the moment, he refused to help me with that door.
Hakki Pekin | Expérience généraleJoseph Communicated well was very clear on procedures and the clocking in and out process per each visit. Made sure I was aware of the loading and unloading areas
Jennifer Fragoso-Arambarry | Premières impressionsStaff was very helpful and friendly .I would recommend this UHAUL Rental facility to anyone looking for cooperative services & a great Staff. Chuck Samuel.
CHARLES SAMUEL | Premières impressionsKeep on being the best in this business
derrick scott | Expérience généraleWhen I emptied my Storage my things were covered in "Mice Waste" and "Cat Spray". I've been using this Facility for over 20 years. I was very disappointed
Dawn Ellis | Expérience généraleI had an excellent experience at this UHaul. Friendly and professional service; well-maintained trucks and storage units. It is quite busy, though - they handle a lot of customers.
Hector Varela Rios | Expérience généraleKevin, Sherrill, and Angelo were extremely helpful throughout. We are thankful for their consideration and professionalism, and highly recommend this location to anyone. Sincerely, James J. Hamilton and Delia B. Hamilton
James Hamilton | Expérience généraleDejuan picked up where the slack was , he was extremely helpful. He helped defuse the situation and has taken initiative to caring for the customer on professional level. This employee deserves a promotion..!!!! Clearly this employee displayed remarkable character and this shouldn't be over looked…!!!!!
Shaolin Hoff | Premières impressionsVery courteous and understanding.
Theresa Bosler | Premières impressionsGood experience great !
Carl Shank | Expérience généraleShirrell and Jason went out of their way to help me.
Joe Bratcher | Premières impressionsMr Angelo Owen was such a big help,
Sharon Mayo | Expérience généraleYour rental trucks are priced Extremely high, for a one-way. Where budget rental trucks were $1000 cheaper than yours. Thankful, For the gentleman that assisted me that day of Friday, February 24 he was very helpful and understanding regarding the price differences between the two companies.
Cassandra Hunter | Expérience généraleWe moved out on December 26, 2022.
Gary Huber | Expérience généraleVery energetic friendly staff. My experience was very satisfying
Roger Hicks | Premières impressionsThe two staff members were excellent the manager on the other hand was rude and disrespectful wouldn't give us her name when we asked three times for it
vallean baum | Premières impressionsBest manager ever
VENUS VENUS C JOHNSON | Expérience généraleThere were I few safety issues with this facility, And they block the garage entrance door with trucks and or trailers making it harder for people to get stuff inside ..chains on the docks is definitely a safety concern..definitely needs to be addressed
jose perez | Expérience généraleAccess code to get in does not work. Had to wait for someone to let me in every time. Since access code does not work I can only come while someone is in the office, which decreased my moving/ ccess time from 10pm to 5pm. The employee said this is a common problem at the facility. If unresolved I will be moving my belongings which is a great inconvenience!
Diana Pagnotti | Online Move InThe questions I answered above are true but my question is my storage was going up for auction I have personal stuff in there like clothes and personal paper work and pictures my question is if I oun 5 hundred on my storage and sell it for 6 or 7 hundred do I get reimburse for something to replace my clothes?
Angel Rosado | Expérience généraleMy 1st truck had roaches in it, but the staff took care of it right away and gave me a new truck, and they was also helpful throughout my whole process
Sharon Mayo | Premières impressionsOften staff was “missing” for several minutes and customer would just be cues up at the counter , additionally some of the staff were not pkease t or accommodating not knowing what arrangements had been made, additionally my unit was broken into and the lock changed by whenever broke in .. I was told it was not changed by uhaul so I was quite upset with that
Vincent Thompson | Expérience généraleThere was rat poop on my boxes and the staff there where very rude.
Jolanda Vega | Expérience généraleTh whole process Took way too long and a couple of the employees did not know what they were doing!! I tried to make a return and he did not know how to do it it was extremely frustrating !!! I will never go back there! And I am calling Uhaul Head Quarters because this was absolutely the worst experience ever!!
Cheryl Pergine | Premières impressionsI don't know what this is for--I moved out of storage unit #1060 on 8/26/22 & unit #2007 on 9/25/22. The access hours were difficult because the key card often didn't work.
Dianne Perogine | Expérience généraleNO ONE REACHED OUT TO ME PRIOR TO MY STORAGE BEING AUCTIONED OFF.
princess malave | Expérience généraleThe manager was the best. Thanks
Fredick Love | Expérience généraleThank you, you were there when I was in need.
anatoliy labasz | Expérience généraleEveryone was professional and very helpful.
BARAK GREENWOOD | Expérience généraleStaff went out of their way to accommodate my needs.
CINDY COLE | Premières impressionsS.O.
Gwen Seetoo | Premières impressionsMy lock was cut off, my storage unit was entered without my permission, and management did nothing to compensate me for my inconveniences
FARIHAH HAQUE | Expérience généraleAs to the first question, the facility was secure, butit could have been better lit. At times I had to use a flashlight in order too see well in the room. Other than that, everything was great.
Walter Cooper | Expérience généraleThe On-Line site gave me the colored important information about the unit number, the day to move-in BUT Didn't Mention I Needed To First Go To The Office And Get A Swipe Card Registered To Get Access!! That Part Wasn't CONVENIENT AT ALL!!
Cherise Courtney | Online Move InThe cashier was very nice.
Deandrea Carter-Perry | Expérience généraleThere is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadating
Warren Leach | Expérience généraleClean, Convenient, and Reasonable.
Anand Gupta | Expérience généraleStaff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.
Wendy Delong | Expérience généraleGreat place to store your personal belongings. ***** (5) Stars
THOMAS TAYLOR | Premières impressionsGreat job and nice experience
Durant King | Expérience généraleStaff was very friendly and helpful
juanita bryant | Premières impressionsThis was the nastiest rat infested place I have ever seen
JOHNNIE HOPGOOD | Expérience généraleManager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!
Katie Giuliani | Premières impressionsWas skeptical about using UHaul but after signing up, was very much impressed
Adrian Woodson | Premières impressionsExcellent service à la clientèle
claire ellenor | Premières impressionsGood One !
theodore leblanc | Expérience généraleRodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn't care about the infestation and does not care about customers.
Christa Moulden | Expérience généraleI like it so much I have taken out a second locker for my daughter who is moving here shortly.
STEPHEN MARANDO-BLANCK | Premières impressionsStaff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in
Monica Johnson | Expérience généralePerson who get kyes from hi racist he throw the in my face
Khalid Bel Rahlou | Expérience généraleAfter having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.
Sharon Allen | Expérience généraleWe reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn't exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it's more than the price that was quoted to us for the unit we moved into. NOT HAPPY
Christa Moulden | Premières impressionsPest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.
Saldiray Sen | Expérience généraleAll good!! 😁
Thomas Taylor | Premières impressionsGlad to do business with Uhaul Storage.
Thomas Taylor | Expérience généraleEverything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .
Diane Moore | Premières impressionsNo complaints, well run
David Gullo | Expérience généraleSign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.
Shua-Kym McLean | Premières impressionsExcept for high storage rates nice facilities
joseph paul | Expérience généraleStephanie was terrific.
STEVEN SHEEHAN | Premières impressionsPrompt service and nice storage room
Lubna Inamdar | Premières impressionsStorage needs to be remodeled and upgraded.
Kevin Irving | Expérience généraleThe staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! Merci.
Christine Cashman | Premières impressionsReceived our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.
David Gullo | Premières impressionsCustomer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any notice
Jalessa Scruggs | Expérience généraleI was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waiting
Maggie Bohall | Expérience généraleThe woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!
Sarah Parmley | Expérience généraleStaff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.
SHAWN DAVIS | Premières impressionsGreat service! Thank you
Catherine Sandiford | Expérience généraleYoung Lady was very helpful and answered all of my questions
anatoliy labasz | RéservationIt was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.
Ramakoti Kunam | Expérience généraleAccommodating staff.
Fiona Elias | Expérience généraleFast and efficient. Thank you.
Bill Tillar | RéservationThe owner was friendly and helpful and he and his staff made my moving day much easier.
Ralph Galvan | Expérience généraleUhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!
diane pinard | RéservationGreat experience!
rose mason | Expérience généraleWent above and beyond to make sure my rental needs were met.
Shaunice Hawkins | Expérience généraleStaff in Norristown, PA location made everything easy and hassle free!
Cheryl K Boles | RéservationIf I had to do it again I will
donald hart | Expérience généraleKelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!
Romanelli Philip | Expérience généraleI had such a terrible experience that ended up costing me $300+ and HOURS of inconvenience!!! I still don't know if the entire situation has been settled because no one is responding to my inquiries.
Joel austin | Expérience générale