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Eva H.Customer Reviews for U-Haul Moving & Storage of North Amarillo
Testimonials From Recent Customers
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This location is fantastic! It could only be better if they were 24 hours!
Jason C.Would definitely use you guys again.
ray Q.Was in and out very quick, great job.
ray Q.Absolutely the worst experience I have ever had at any truck rental company or location ever to include UHaul
Chris H.Was charged for equipment I did not have or use.
Kerry H.I am a regular U-haul renter.?consider us for a deal next rental
ROGER T.They didn't check in the trailer when it was returned so they called me saying it hadn't been returned and was past due.
Vanessa L.Very rude, couldn't get any help to pick up our reservation
SHAWN M.The guys were very nice and went above and beyond to make sure I was happy, given my experience overall!
PATRICK P.Excellent customer service Will definitely be back
joab B.The young gentleman and young lady were so helpful and kind!!! I have rented a UHaul, never at this particular place. I hand never been treated so kindly!! Hats off to these 2 young folks but especially for UHaul, for hiring such dedicated going above n beyond employees!!!!
Leticia G.Thank you for your service,
Jose F.My difficulty is I am 76 and ask for a 10' truch... what I had to get because there were no truck..was a 11' It was to be 821 dollars Della Elizabeth Perez I Eended up with a Bill of $1023.. No one would help me after I told this was not the truck I ordered... I flew my Son who has a CDL drove it only because he had a deadline to meet in Az.. The last agent my s o Richar Antonio Perez was told I order a 15' .... seriously???¿¿¿
Richard P.The location, equipment, and service were perfect. However my problem lies with uhaul.com. The website was unable to access my location data and therefore I could not process my after hours return. I tried on multiple browsers and multiple phones. This resulted in me paying a $20 fee due to the website's inability to function which I am not too pleased about.
John A.Friendly service.
Chris A.Very satisfied
bruce E.I just want to say a BIG THANK YOU GUYS & GAL'S YOU'RE AWESOME 😎👍
JUDY C.They storage I still believe with gone Grandview were really nice thank you
Blaine M. | Expérience généraleEmployees were very nice and helpful. Location is apparently in a crackhead section of the city and there is a high propensity for crime and other altercations. Not the fault of the employees though.
Matthew P.They overcharged me 3 times a total of 180 for a 19,99 rental with no equipment and 14 coverage with 30 miles I only had the truck for 4 hrs. I feel very disappointed in the service at this location they charged my card 3 times in one day. I'm praying they refund my money in a timely manner I have kids to support!!!!!!!!
Phinease T.The only bad thing is the next day I went to go put my stuff in storage they put a lock on my unit I had to go all the way back to the front office to have them come take the lock off I don’t know why they did that but that was unnecessary it was empty I was getting ready to put stuff in it
DANIEL B. | Premières impressionsThe price was excessive to me. A 15ft truck cost me one way for 2 days a total of 332$ plus 70$ gas(28$ insurance we picked). Ridiculous. It was for my elderly mothers storage unit move.
Audrea C.Well yall charged me for 3 days I only had for 2 days qnd I used 85 miles I'm pissed now I have nowhere to stay me and my little girl and husband so thanks so much I want refunded my money immediately I'm pissed
Danieza R.Have rented from this location on several occasions and they are always very helpful and courteous!!
Edward P.Employees should not wear “Let's go Brandon†shirts. Also they had us returning to a location that was nowhere near where we were staying in Ft Worth.
Aaron C.Great service and great equipment. Thank you!!
John C.Staff was amazing from beginning to end. They greeted me smiles and assisted me promptly. They took care of everything. Awesome job
David G.Thet were all friendly and i was In n out
Sandra F.Very helpful sales staff
John G.Great people great service. Thank you for your help during a difficult time.
julie C.Check in was too long. Took approx 38 minutes. The guy helping (sort of) the staff to bring the trucks to the front had a horrible attitude and just did not want to be there. He was sluggish, dressed worn. dragged feet. I know its hard finding workers know but this guy was more a detriment to this store than an asset. Riley and thelady who checked me out were very pleasant and she apologized to all the people waiting
JoAnn C.Everyone was kind and very helpful
paula F.Make shure the people yu hire know how to properly back a U-Haul truck out for there guest
karaya D.Took forever and they were just messing around and not doing much of anything and I had to wait quite a while.
James R.Everything was easy and fast. Customer service was very great in helping with all we needed. Also the price was great, I needed to extend my return date for one more day had no problems doing it. Great team work. I'll be using them again.
Evelyn F.I had a horrible experience, when returning my truck me and my 2 kids broke down and had to have road side assistance come and replace the battery. I didn't get any sleep because they came very late.
Amanda A.Thanks for everything!
Carmel B. | Premières impressionsThe equipment was FANTASTIC!! The rating is purely on the exceptionally poor customer service. A very nice young (maybe in her 20's) lady was helping us, she had a question so the owner came over to help. The owner is RUDE! There was 1/4 tank of gas in the truck, we asked if it would be filled up before we drive off, he said and I quote "no it won't be, I am trying to run a business here". We are paying customers, and I was shocked by his rudeness. Never again will we use this particular U-Haul establishment. The actual equipment excellent, his blatant rudeness I don't have to tolerate. If they hadn't already charge my credit card I would have canceled and walked out.
Camille C.Very attentive and flexible.
Malcom L.Keep up the good work.
Monte K.This rental went very well. They sent me a link on my phone to check in ahead of time so that was helpful. I did have to wait in line for a while, but I was acknowledged and told they would be with me as soon as possible.
Jana R.About a year ago there was an individual at work there and found me around trying to tell me how to record the miles on the truck and I told him about it yesterday he was trying to say I have to go by the paperwork when the person that I talk to you and got everything lined up said it was my diamond to reading and that's what I did he try to he tried to say that it wasn't the way to do it but he's no longer there yesterday I had very good service and it was very satisfying and it was a nice truck thank you
Blaine M.Communicate with reservation holder if some items are not available.
Kenneth C.We needed a applance dolly there wasn't any available.
ROBERT L.Great staff
KURTISS R.The fasted service at this location than any other location and very friendly staff
Mike N.Great job!
George C.Great job y’all!!
George C. | Expérience généraleI'm A Disabled Vet & The Employees Who Work At The SW 6th Ave Facility Went Above & Beyond To Help Me, Even With Every Little Detail. I Couldn't Have Asked For A Better Crew. Thank You Very Much For All Of Your Help. Stay Safe. HOO-AH!!!
Russ Jason T. | Expérience généraleGreat customer service, convenient, and excellent customer service!
Tina D. | Premières impressionsYou have charged me $748,43 and $150,5 on 18 October 2021. On October 25, 2021, you have tried to charge me $27,4 and $9.10. I am requesting this money to be return to my account. You have never given statement of charges for these amounts. I will never use your company again. I do not have storage area or rental truck so why are you keep taking charging my account
Susan S. | Expérience généraleLove U-haul They are friendly and very flexible.
Mary M. | Expérience généraleManager is very helpful and cares about her customers and what is done for children and family in the community I would never go anywhere
Mary P. | Premières impressionsJoel and Amanda are the best things on God's green earth I am so thankful that they were there to help me and assist me with my needs. Keep up the good work guys.
TIFFANY V. | Expérience généraleThey went out of there way to help me when I needed it the most I really appreciated it.
Cynthia M. | Expérience généraleClean and secure, great customer service.
Claudia C. | Expérience généraleSo easy and the lady in the office was very friendly and helpful!
Eugenia S. | Expérience généraleExcellent service à la clientèle.
Ben G. | Expérience généraleEveryone went above what I was expecting to help me get into a unit. Even when I couldn't get my code to work they made sure to help figure out what was wrong.
Joycelyn M. | Premières impressionsEasy to rent
Ben G. | Premières impressionsNo Comment
Sue C. | Expérience généraleStorage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.
Danny A. | Expérience généralewas very helpful and did a great job getting me in and out thanks
Darren C. | Premières impressionsI had some bad experience and some good. I didn't like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!! The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through. To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y'all!! Keep up the good work!! Kandrea James
Kandrea J. | Expérience généraleAmanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.
Samuel L. | Premières impressionsThe girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.
MAIKOL G. | Expérience généraleThank y'all 👍 so much good job team.....
Jason O. | Expérience généraleEvery month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.
Toni K. | Premières impressionsGot lied to about the storage from the beginning. Was told one thing and never got it.
cynthia t. | Expérience généraleTerrible place I will NEVER use U Haul storage again!!!!!
Beverly B. | Expérience généraleThe staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit's owner could reach an arm in take my items if I hadn't accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.
Trent R. | Expérience généraleThe facility and staff were top notch!
Greggory L. | Expérience généraleThere was even a restroom in the storage building!
Erin W. | Expérience généraleI had a really good experience, the sales rep was awesomely
YVONNE L. | Premières impressionsWhen trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a $20 fee and i still get stuck paying the $20 fee.
Erika H. | Premières impressionsWe told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous
Paul S. | Expérience généraleThe staff at U-haul North Amarillo were very helpful, friendly and professional!
Gayla B. | Premières impressionsEstube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.
Carmen G. | Expérience généraleThe storage was nice they gave me just the right size I needed
Katasha C. | Premières impressionsThe customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo
susan g. | Premières impressionsLe service à la clientèle était génial. The guys at 6th street location are awesome.
Connie A. | Expérience généraleThe cleanest safest storage facility I've used! Being able to reach by chat email or phone is non existent!!!
Melony C. | Expérience généraleWould be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?
justie m. | Premières impressionsNo problems all staff were knowledgeable and very helpful
Paul M. | Premières impressionsThe thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard
leah t. | Expérience généraleI rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.
Steven V. | Premières impressionsGreat customer service!!!
Richard H. | Expérience généraleI got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD
chynthia r. | Expérience généraleVery friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.
chynthia r. | Premières impressionsGreat!
Paula G. | Expérience généraleI was VERY pleased with all the staff at that Uhaul place.
Charlotte O. | Expérience généraleIt was a great experience and kind people and I will definitely come back if I need a storage unit again
Emily W. | Expérience généraleYep
Joe K. | Expérience généraleAmarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.
freda b. | Expérience généraleAucun
SHENEE T. | Expérience généraleNever could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.
avalee d. | Expérience généraleThese guys are great!
Wendy Q. | Expérience généraleWill use them again in the near future if ever needed
Yanette B. | Expérience générale