Évaluations des clients U-Haul Moving & Storage of North Attleboro

Le client n'a pas laissé de commentaire.

The truck was easy to rent over the phone , the worker in the store when I came was excellent, pleasant and professional. The return was super easy too. The price was excellent and I will be using Uhaul again

the online services were VERY user friendly, don't let some knuckleheaded IT executive make changes just to justify his salary, it is excellent the way it is, the look, feel, and ease of navigation is one of the best I've used.

BUT wasn't happy with the information given the employees need to be all on the same page and instructed correctly with the same information. I reserved a truck 2 days in advance was quoted and advised of a price $122 then on Saturday pick up truck wasted another hour redoing the whole trip with a bigger price $295 and wanted to buy blankets not rent them cause cautious for bed bugs, he said 6-for $15 thought that was cheap and said I'll buy them so didn't return them when truck was returned cause I new I bought them. Wrong you charged be $86.66 more cause they weren't returned I've returned 4 and returning the other two on Wednesday, then wasn't explained at time of pick up that if we go over mileage it will be charged more my receipt given to me didn't match the receipt that the guy printed out sunday when I went to complain?? he was even confused as to why my didn't match his. needless to say Im not happy. Rebecca Dean

Le client n'a pas laissé de commentaire.

is hen i returned the truck the attandent said the bill was $169 and said i was set the actual bill came in over $200 not happy

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Please dont waste your time unless you want to be ripped off. We drove a total of 14 miles and were charged $14 for gas. We already paid 99cents which was fine. This is not the first time this happened but it will be the last.

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Every thing was good . The trailer, and the staff. Very good. Thank you!

The APP is awful! To take a trailer/car from UHaul is taking “forever” - no information saved from the past. Each time it waste my time and at the end it stops the process and I need do deal with the worst customer service in-person again. They ruined my moving day multiple times!

Very frustrating to select online and mobile check in then have to wait in line for 20 min at the store to pick up. Two other people in line were voicing their concerns. Also I paid for 1 dolly. There were two, one that the worker put in the truck then another saying if you break the tabs you have to pay for it. That dolly with the zip ties was in the way and took up space.

Given COVID - it would be beneficial if you employed some sort of sanitary procedure. When I returned the equipment that I had rented I did not see the surfaces most commonly touched (steering wheel, gear shift, door handle) getting wiped down after my use. It appears that the vehicle was simply checked for cleanliness & then put back onto the lot for next pick-up

Le client n'a pas laissé de commentaire.

Nothing really - was very good

My truck had huge scrapes across both sides, high mileage (was awful on gas mileag), and worst of all I was worried for my son's safety sitting in the passenger seat. The door and passenger mirror were shaking the whole time and looked as if they would fall off. I emailed the person at this Uhaul and have yet to hear back from them. Oh, and the icing on the cake. Because I had to drive extra slow I was late by about 40 minutes and was charged another day!

Would lime if air flow was improved for covid19 health reasons. Helpful and nice staff

Le client n'a pas laissé de commentaire.

Online service and U-haul App are very poor quality!

Excessively long delay in picking up reserved vehicle due to “slow computer.” One hour standing around is absurd.

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I messed up my reservation and the front desk was super flexible and helped me get the vehicle I needed. He made sure I was taken care of on both check in and check out. All around just a positive experience.

N/A

My sister had previously rented and warned me of her difficulties in doing the 24 hour drop off by using the app...but we were done with the truck so we gave it a shot----NOT USER FRIENDLY...and I sent the mileage and an email explaining when I got home BUT still got charged $20---that's not fair. Make your app user friendly and realize that when you tell in your instructions not to text and drive....that also means I can't check my email for auto-replies with instructions,,,,that didn't work anyway. Would TRULY appreciate a $20 refund

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General Manager was not very helpful

I feel I was cheated on the milelage. I only used the truck for 20 miles but was charged for 29. I will not be using this location in the future.

Le client n'a pas laissé de commentaire.

The worst Mobile Application I've used - so many questions and information needs to provide, notifications with necessary actions in the last moment, no completed information provide in the app or online, needs to ask customer service, and a lot of similar issues. In my last year experience U-HAUL provides the the most expensive service with the worst quality of customer support! I'm very disappointed in U-HAUL!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Nothing really. The young man that helped me with the trailer was extremely helpful. Did everything. All I had to do was drive away when done. Bets Uhaul experience I've had so far.

Very easy to make reservation on line Pick up was great Drop off was even easier

Everything was great but we only went 45 miles and they charged us for 59.5 miles. I tried calling and got the corporate office. They said they would notify the locatation and have them call me back but they have not yet.

Le client n'a pas laissé de commentaire.

Very happy with the service I received. Everyone there was very helpful with renting a unit and vehicles.

Charged $20 for after hours drop off even though I dropped the trailer off at noon on Sunday, during regular hours. They didn't answer the phone when I called the following day and did not respond to the message left for them. I will disputing the charge. This is the third time I have rented a trailer from UHaul, and all three times have been problematic.

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Nothing the trailer was clean and ready to go and Armando Flores was awesome customer service rep glad you have have working there !

Excellent, prompt service. Thanks.

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When I picked the trailer up & got it home there was all white stuff in it like they had sheet rock in it before. I had to sweep it out I was using it for my motorcycle & when I got to where I was going my bike had white all over it

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There was a miscommunication on my most recent reservation and I was charged for two days of rental. After reaching out to the local office by email and phone, and getting no action, I finally connected with Clint at customer service, and he was able to successfully address the issue.

Le client n'a pas laissé de commentaire.

The gentleman I worked with was very helpful and pleasant.

Le client n'a pas laissé de commentaire.

The truck I rented was disgusting. There was food crumbs, dirt, red clay and god knows what else all over the interior and on the bench seat I had to sit on. The truck smelt so much like cigarette smoke that I had to drive with the windows down the entire ride.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

professional staff at the store, equipment was relatively new and well maintained and the contract was appropriately priced

the staff were great at pick up (manager) and drop off.

The truck was old and unsafe. Very hard to steer. Very disappointed . Driving was scary as it felt like we would get stranded. Several times we were unsure if we would make it safely to destination. Vehicle needs to retire.

Online portion was a complete failure. Thankfully the manager was still onsite after closing hours to accommodate return. He was excellent.

Easy, fast drop off. Friendly staff.

With only one employee managing business, although he was very thorough, courteous and attentive, business was hampered by customer colume. My wait time was 60 minutes. The attendant did not stop working the entire time. I felt like a second attendant would have been helpful at that point.

Great service !!!!

Be more clear on the $19.95 per day rental. was charged a full $89 for returning the rental in the morning versus midnight. didn't drive it anywhere but there after where we drove it the day we rented it. it would have been back on time if we didn't have to drive all the way back to return one of the workers phones that he left in the van. this made us late for picking up our refrigerator. I don't think we should've been charged for a full day when we returned it first thing in the morning.

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Got there at 7:30. Truck was scheduled at 7:45 I couldn't get it until after 9:00 when the store is open because of the online system. I was on the phone for over 1hr+

Customer service was excellent. Truck was older. All considered a very good experience.

I cleaned out some trash left from previous driver, but no problems with service!

Website experience was awful and not at all customer focused. It was glitching to the point that I had to go in store in middle of pandemic- not good!

Absolutely horrible customer service. Rude and discriminatory employees. Whoever checked me out was one sly uneducated individual who needs to be retrained. Children work here. I will NEVER use Uhaul again, especially this particular location. Unbelievable.

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Thanks Uhaul for canceling my reservation and sending me 10 extra miles away, charging me and reducing my allotted time from 24 hours to 6 hours. Terrible!

Customer service was outstanding. I've used this location many times. Always top notch

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the employee who helped me is a superb man. I thank him very much! Please reward him!

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Need to Hire more people: there was only one guy working in entire store.

Great fast service.

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Nobody answered the phone. It rang for 10 minutes.

The only frustration I had was that I had originally reserved the truck at the Attleboro location. The person who had the truck before me didn't return it so I lost a couple of hours plus I had to pay more because of the extra miles to North Attleboro.

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NONE

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Store manager was very professional

Have the 20 ft uhaul they ordered back on time. They ended up giving me a 15 foot uhaul after waiting for an hour and a half causing me to make numerous trips

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