Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Improve technology. If you are pushing costs onto customers by having us do inspections, returns, etc, make sure those services are functional for us to use.
Eric F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David T.
Évaluation :
5
The man who helped us check in, and then also received the truck upon our return, was extremely polite and helpful!
Michaell H.
Évaluation :
4
great location limited parking, I gave above average average for the time it took to pick up the truck and the service I received from your knowledgeable sales person
Gregory G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosny L.
Évaluation :
5
Staff was great! Pick up and drop off process seamless! Would definitely recommend!!
Christina B.
Évaluation :
5
Sean and Joe were a great help. Very clean and comfortable vehicle for an all around easy experience.
JOSEPH A.
Évaluation :
5
Sean was friendly, efficient and knowledgeable. A pleasure doing buiness there. Bill
WILLIAM K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan O.
Évaluation :
5
Work to improve the mobile app performance for customers.
Bryan H.
Évaluation :
5
Dropoff was effortless and staff were friendly!
Patrick C.
Évaluation :
5
Easy check in and check out with straight forward prices. Staff were friendly and very knowledgeable about equipment.
Erin B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armando F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brett A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nicholas N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Devin C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alanna C.
Évaluation :
5
All good.
Rony P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosny L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert W.
Évaluation :
5
I went to the counter to pick up my vehicle. It was a good experience. But I do think you should help out your employees by updateing the computer system.
Jennifer T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason R.
Évaluation :
3
Hire more help
Scott L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward H.
Évaluation :
5
Actually my experience was excellent I don't believe you could improve it
Kathleen R.
Évaluation :
5
Excellent location with large variety selection. Rolando was extremely helpful and friendly, even though he was working multiple tasks on location as they only employee on a Sunday.
Ryan L.
Évaluation :
5
Staff was so helpful.
Justin M.
Évaluation :
5
While moving outdoor furniture I remember a few leaves were left in the back. ( no more than 10, lay wife closed the door and I forgot to remove them. I did the drop off and was emailed my bill with a 25 dollar cleaning fee attached. This was not necessary and extreme. Other than that everything went well.
chris V.
Évaluation :
5
Awesome staff and great vehicles.
MICHAEL V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard C.
Évaluation :
1
This was the worst service I ever had. The vehicle was stopping automatically on the main road. The gas paddle doesn't accelerate the vehicle. It got stopped three times on the main road and caused huge traffic behind. I complained this to the North Attleborough store guy but haven't heard anything from them. I would like to have my full refund as this was very disappointing experience. Thank god that I was not driving on the highway otherwise it could have been a big disaster. Please call me on my phone 774 315 8729. I will explain everything in detail. So sad for the unpleasant experience.
MINHAJ M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
samuel A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis L.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Alex H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul C.
Évaluation :
5
This experience was great, but the experience in Albany New York was awful. The guys were nice but the system is so so slow and my reservation wasn't there. I am waiting for my $50 to be delivered still
Elizabeth R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek P.
Évaluation :
5
Associates very pleasant
Alan C.
Évaluation :
1
As always, I was careful to return the truck with slightly more fuel than I received it with (about 1,5 gallons if the "miles to empty" is somewhat accurate), so as to be sure that I wouldn't have any issues. Fortunately I took a photo of the gauge to document the level, as I was hit with a surcharge and fuel fee that I'm still in the process of disputing. Though UHaul locations seem to sneak these fees in with abandon (low margins and hoping we won't check the invoice?), I've never had a problem getting it taken care of in the end. Still, it really shouldn't be part of the business model and I'd definitely skip this location in the future.
ARIEL F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SERENITY M.
Évaluation :
4
There is a need for an extra person at this location, especially on Saturday mornings. I had to wait over 45 minutes to be helped with my reservation because there was only one person there.
Eileen M.
Évaluation :
5
Great Customer service
VIRGILIO E.
Évaluation :
5
The service at the location was great, but the trailer was in need of service. It felt like my truck was having to work extremely hard to pull even the empty trailer, like the wheels were having a hard time spinning.
ROBERT E.
Évaluation :
5
Shawn went above and beyond my expectations for my cargo van rental. He made pick up, rental extension and drop off quick and easy! Previous experiences with this store were horrible, but Shawn has earned a customer back. I would highly recommend UHaul
LAURIE S.
Évaluation :
2
Normally I have great experience at this location. Yesterday the 2 gentlemen working, although pleasant could have represented the store better. I was there for more than an hour. The 1st truck had low tire pressure and they weren't able to fix because the compressors on hand were not functioning. And they were not knowledgeable of corporate account procedures.
Nancy M.
Évaluation :
5
The staff was very helpful and friendly
David F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brendan M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUANNE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERALDPAUL D.
Évaluation :
3
I have a problem I turn the truck with the same amount of gasoline and the company charge for 5 gallon. I have picture that show went I pick up the truck and went I brought it back. That doesn't make no sense. I will be waiting for a answer. Merci.
Ada C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colin N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael P.
|
Premières impressions
Évaluation :
1
After receiving a call and being accused of leaving animal feces in the back of the truck, I explained that the only thing that had been in the back of the truck was a pallet of wood pellets for a pellet stove. One of the bags had a small tear and some pellets did spill on the floor. I was told I would be charged to clean it. So I responded and et the employee know that the truck wasn't due back until the next morning so I would be by to take it to sweep out in the morning before it was due back. I ended up going back that night and swept it out. Before my renal time was up a received a notice that I was already charged $200. for cleaning. So I have contested the charge. Terrible experience. I have rented many trucks in the past at this location but this will be the last, Will not be back.
GAIL B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNIS G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS W.
Évaluation :
5
Both associates at check out and check in were great
CHRISTINA A.
Évaluation :
5
Keep things as they are. Great group
ANDREW R.
Évaluation :
5
Great group of guys
ANDREW R.
Évaluation :
5
Excellent experience here. Thank you Armando !
MARION E.
Évaluation :
5
The manager at the location was a pleasure to deal with. He represents the UHaul brand very well and you should be very proud to have him as an employee. His great service should be recognized by senior leadership. Feel free to call my cell with any questions at 207-752-1046. Thanks, Bob Sabatini
ROBERT S.
Évaluation :
4
Can't think of anything except the computer system was seriously slow. I needed a specific trailer. They had one on the lot. Rented it,used it, returned it. No problems
JAMES S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EUGENE T.
Évaluation :
3
The employee was overwhelmed with all the customers. He did the best he could but it was obvious they were too busy to be checking the outgoing trucks as ours didn't have a full tank of gas as he said it did, the back had some glass strewn about and the two wheeler dolly in the back had had it's seal broken but not by us. All that said they were great about not charging us. The two guys we dealt with both were pleasant and appeared to be doing the best they could with not enough help. I've been a Customer with UHaul all my life, from storage to moving trucks to trailer hitch installations so they'd really have to screw up for me not to use them.
REBECCA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STUART B.
Évaluation :
5
The gentleman who helped us was very quick and helpful.
SRINIVASA I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDER B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMA P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
kenneth B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER R.
Évaluation :
5
Courteous, efficient and friendly!
ROBERT M.
Évaluation :
5
Service was great, friendly, efficient, knowledgeable. Not sure what would improve it.
THERESA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STUART B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEREMY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY S.
Évaluation :
5
Staff very friendly and personable. Had exactly what was needes
DANIEL D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GRACE M.
Évaluation :
5
Great service
maria c.
|
Expérience générale
Évaluation :
5
Friendly, helpful staff. Quick and efficient.
JAMES B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACK S.
Évaluation :
5
Merci.
Lucille M.
|
Expérience générale
Évaluation :
4
Didn't realize, I only had access to storage, until 7:00 pm! Still not done, packing! Okay after speaking with ?, thinking now I got access until 10:00 pm, get there 10:10, no access!! Other than this HICCUP!!! Didn't get his name, but thanks! GREAT CUSTOMER SERVICE?! I also work in the field,!! I would definitely do business with them again, and will refer friends and family!! Thank you! Stay Safe and Healthy!!
Georgia T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carey Anne T.
|
Expérience générale
Évaluation :
5
man on duty great person
alan e.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brandon k.
|
Expérience générale
Évaluation :
4
In the end, after being a customer for 10 plus years, the storage fee was just to expensive to keep storing with U-haul!
ROBERT G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
julio d.
|
Expérience générale
Évaluation :
4
The person in charge was very helpful.
julio d.
|
Premières impressions
Évaluation :
5
I mentioned showed the gentlemen that inspected my storage unit (# 126) upon emptying my storage unit that 2 nail are coming through the ceiling and that someone could cut themselves on those. Thankfully I did not. I do hope that you check on this and repair it so that no one gets hurt and that your company does not expose itself to any liability. Thank you and stay safe. Greg.
Gregory R.
|
Expérience générale
Évaluation :
5
The guys where great with setting up the storage unit. When we needed to rent trucks for our move the guys went out of there way to help us when we had to change our moving dates 3 times.
keith H.
|
Expérience générale
Évaluation :
5
The unit and building in general were clean and well lit. The employees were extremely professional AND friendly. Helped me, by friendly reminders for payment. I definitely will use and recommend U-haul to all. THANK YOU so very much !!!
Pauline K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxanne C.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANITA M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD B.
|
Expérience générale
Évaluation :
5
The employees had great information regarding expected charges and answers for any questions we had. Antonio and steven have been the best uhaul employee i have met
kiara g.
|
Premières impressions
Évaluation :
5
Extremely helpful and efficient!!! Went out of their way to accommodate my inexperience with the truck. 10 out of 10 for all their help
Charles F.
|
Premières impressions
Évaluation :
5
I had great service and they were very attentive. Steve helped in every way he could and I was truly grateful.
WILMARIE C.
|
Expérience générale
Évaluation :
5
Very helpful staff with Uboxes
Jessica D.
|
Expérience générale
Évaluation :
5
Everyone is so helpful. Steven and Alec are the best
gladys m.
|
Premières impressions
Évaluation :
5
very nice people
alan e.
|
Expérience générale
Évaluation :
3
Very helpful , Steven was very kind and helpful he's a sweetheart , moving was very smooth I was able to have a storage space close to the door I didn't have to carry my stuff to far . Thank you !
Francinette P.
|
Expérience générale
Évaluation :
5
Fast, friendly service, if your having trouble with paying just contact them and they will work with you. They don't want to auction off your stuff just as much as you don't want it auctioned.
jessica h.
|
Expérience générale
Évaluation :
5
Very good experience
Eugene C.
|
Expérience générale
Évaluation :
5
Jeff went above and beyond to help me. He has an excellent customer service, not just to me alone but to all the customers in the store. Very clean, nice, and friendly environment. Thank you Jeff!
Jane U.
|
Expérience générale
Évaluation :
4
great job,well done!
gary g.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.