Évaluations des clients U-Haul Moving & Storage of North Auburn

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Auburn

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Randall J. le

Évaluation :

It took three weeks for us to get our stuff from a trip we made in two days. We were led to believe they delivered to the house and then they said they were 30 min away and we had to rent a truck to get it. It’s fine if it was a simple misunderstanding, but my husband asked specifically about our driveway and the person on the phone said our driveway was fine and they have ways to go up the driveway. I will not use this service again. I’ve already told several people not to use it and will tweet that and put on all my social media as well

Randy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric N. le

Évaluation :

Good experience. Helpful. Got everything we needed and left prepared for our trip.

GAYLE H. le

Évaluation :

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

Janice S. le

Évaluation :

There was a dispute over the charge for mileage. Fortunately my son, who drove the truck, took a picture of the dashboard before he drove it. It proved we were right about the number of miles we drove. But they very graciously refunded the overcharge. So all is well.

Rebecca T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rodney N. le

Évaluation :

Probably the best run U Haul of the 11 places I have been to so far. Not every transaction has gone super smoothly here but the last 3 have.

Victoria M. le

Évaluation :

The 15' truck I rented was filthy and smelled like cigarettes. The vehicle drove very rough and felt like it was going to stall, alot of shaking.The flat rate for renting this truck was overpriced. I only needed it one way from Kent WA to Ellensgurg WA. Picked it up at 9AM and dropped it off by 2 PM the same day. Cost $350.00. There should be a one day rental, instead of no other options than a two day rental. Complete rip off. Will never use this service again, nor recommend to anyone.

Jason Eugene M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shevette F. le

Évaluation :

I was overcharged for mileage. I still have not heard from them regarding this. I was quoted .49 cents and was charged 1.14. I have what I was quoted and what was charged. I'm so sadden to see this happen.

WILLIAM B. le

Évaluation :

The two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.

lindburgh t. le

Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM B. le

Évaluation :

The two ladies at this location gave phenomenal service from the unhitching of the trailer to obtaining a storage unit. Great overall service.

Timothy F. le

Évaluation :

Staff was efficient and friendly, and the equipment worked well. Easy access off the highway too.

Yvonne Y. le

Évaluation :

I didn't get the appliance dolly I rented. Still didn't get credited back yet.

chris r. le

Évaluation :

We reserved a 26 foot truck, and had to take a 20 footer when we got there. Also we were told at the reservation time that we had the truck for 10 hours. I called to see about having it longer than 10 hours. And we were told our time was cut down to nine hours because someone else was coming for the same truck later. Nobody called to let us know any of this information. If I hadn’t called to extend it we wouldn’t of known. That’s very bad customer service.

Runar G. le

Évaluation :

I don't want to say that this location was "bad" in all respect - they were reasonably professional and the wait was not too long. The person hooking up the trailer did a good job. What we did not like was the fact that the trailer was not properly cleaned - we had to sweep it out before loading our household into it. There was also a lot of packing tape still plastered to the walls, left over from somebody else's rental. Just not what we expected, especially since our previous rental from U-haul was spotless on pick-up. Other than that, no complaints - the equipment worked well.

LARRY GENE P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mychael G. le

Évaluation :

Clean out the inside of the cab so the customer doesn’t have to

Lynn M. le

Évaluation :

What you need is more employees. I felt so bad for the young man behind the counter. He did what he could but i still had to wait for over an hr to get the truck i had reserved. I also did express check out. Alot of good that did. I had a job to do and because it took alnost an hour and a half i missed my deadline. What should have been a money making deal ended up costing me a fortune in travel miles. I cant believe how much you charged me for milage. You online system is also a joke..it wouldnt let me out my payment info in or let me do the check in when it was returned..never renting from uhaul again.

Daniel D. le

Évaluation :

They need more personnel. It took a while to return the truck. Almost an hour to do so.

Nematullah A. le

Évaluation :

I needed only for 5 hours, but the agent booked for 24 hours for me and charged me huge, it was almost different than my past experience with U-Haul

Kristina L. le

Évaluation :

More employees, there was 8 people in line with one worker.

Eric M. le

Évaluation :

Excellent customer service, keep up the good work.

rahab m. le

Évaluation :

I did not reserved any Uhaul why give someone else your track without checking their information, and you send an email to me with my name, different address , telling thank , not happy.

Garret H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ainashe A. le

Évaluation :

Customer service was very great and Jacob was very helpfully and friendly.

Susan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Omid M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nycole F. le

Évaluation :

I do have to admit I had a horrible experience with having to come back 3 times but if it wasn’t for James pinelle I wouldn’t have kept coming back. He went above and beyond to make sure I was satisfied and taken care of. Words can not express enough how much I appreciate him and his efforts. :)

Ehab A. le

Évaluation :

This is the most worst experience with install hitch two weeks to install hitch. And then install the hitch without wiring. Today my appointment for wiring left my car from 8:00 to 4:00 no one touch my car after question they answered we are busy . Like they will install for me for free . And if you busy why you gave me an appointment. Unorganized and unprofessional.

Jung B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Garret H. le

Évaluation :

I ended up getting a 6X12 trailer when I ordered a 5X10 and was told this location had one. Fortunately the 6X12 worked but I would have been pissed if I hadn’t been able to make the 6X12 work and would have had to go to a different location. Make sure you have the equipment available when you tell someone you do

carolyn christin g. le

Évaluation :

Not waiting so long for pick up or drop off

Sarah T. le

Évaluation :

I waited in line for an hour and a half to get the Uhual. Then the Uhual was blowing out hot air the whole time I drove it. So hot it was burning my foot while I was driving.

Anthony M. le

Évaluation :

Le client n'a pas laissé de commentaire.

shawn c. le

Évaluation :

Good

sandro a. le

Évaluation :

The employees did not know on how to do process the trailer I got and I was supposed to get a discount on the trailer and didn’t get it

JEFF P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul L. le

Évaluation :

There was one person working on a busy day. A huge line. Every time ago in there it's understaffed

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald S. le

Évaluation :

All of the employees I worked with were EXCEPTIONAL ,that facility was so busy and the workers were in full hustle and upbeat, knowledgeable , and very customer oriented

Robert M. le

Évaluation :

The line was literally an hour wait. Have been here before with no issue.

Robert S. le

Évaluation :

I have rented car transports multiple times. as recently as last week. This was ABSOLUTELY THE WORST EXPERIENCE EVER! I had to wait 20 minutes to get hooked up, I was rented a damaged trailer, I had to teach the person hooking up the equipment how to secure the jack so it wouldn't drop while driving. I return the transport, have to wait 30 more minutes to get unhooked. the person doing that, decided to let me wait for people who came in AFTER ME. Being transgender, I KNOW when I am being looked down on, and this person clearly had an issue with how I look, present and live. Even my son mentioned that he noticed it. I am absolutely disgusted with my transaction and I feel UHaul should, at minimum, refund my rental since I was rented broken/damaged equipment. CONTACT ME @ 253-632-8959 Robert Sturzione (PLEASE CALL ME JESSIE LYNNE)

James henry H. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eileen H. le

Évaluation :

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

arianna a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles W. le

Évaluation :

Can't think of anything. They were extremely helpful and all went as planned.

Sean V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charlie R. le

Évaluation :

This location needs leadership and training. Big time.

Richard B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip H. le

Évaluation :

Customer service was great.

Raed A. le

Évaluation :

Yes Excellent

Mostafa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lynda E. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL S. le

Évaluation :

James and the team are great.

Randall P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcie A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Natsuphang T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shirley C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard R. le

Évaluation :

This truck had only 833 miles. No reason for it to be filthy inside and out!

Jessica H. le

Évaluation :

Le client n'a pas laissé de commentaire.

judy w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erin E. le

Évaluation :

U-Haul made everything very easy from picking up the truck to dropping off in storage.

dustin d. le

Évaluation :

Allison was amazing! Great customer service! It was a pleasure to work with her.

Christine W C. le

Évaluation :

Less furniture pads and tell them how much it will cost to deliver the pods after storage when the reservation is first made. I had a shock when I scheduled the pods to be delivered.

charles f. le

Évaluation :

Customer service was very good. Any of the several employees helping me were knowledgeable and willing to work with me for whatever was needed.

Patrick S. le

Évaluation :

No tow dolly reserved, truck had check engine light on, the ppl that helped us acted like we were bothering them

chuck n. le

Évaluation :

Whole experience was a positive. The staff was friendly, helpful and expeditious. The process to pick up and return was fairly simple and the equipment was very clean and well maintained. Not much comes to mind as far as improving on my experience.

David F. le

Évaluation :

the truck smelled like manure. we were double charged and our money is supposed to be refunded and It still hasn't been refunded

jackie w. le

Évaluation :

The Uhaul drivers on pick up in Washington State and here in Michigan were fantastic.

Randy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

This location seems very busy. This can make it challenging to find a parking spot when picking up a trailer.

Rodney N. le

Évaluation :

Although always by the book, they still get you in and out in a stress free way. The owners are often on site working and take great pride in their location and it shows.

Svetlana R. le

Évaluation :

great customer service excellent experience

Jeff T. le

Évaluation :

They did their jobs well and helped me out of the sticky spot. As much as they could.

Caroline G. le

Évaluation :

Agents never said Hi, and long wait.

Xaysana K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wayland D. le

Évaluation :

Great place of buessniss and very nice and clean.

Megan K. le

Évaluation :

After initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Chris H. le

Évaluation :

Suggestion: Not such a long wait time on the phone. Thanks!

anthony k. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT M. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eva S. le

Évaluation :

I arrived at 10:40 am for my 11 am reservation. There was a line of about 10 people and it took 45 minutes before I was at the front of the line. There were only 2 employees assisting at the time. This was Memorial Day weekend - being short staffed seems negligent to your customers. The transaction went smoothly and the girl that helped me gave me the keys and told me where to look for my vehicle. I went outside and located it - only to discover that my cargo van was boxed in by other Uhaul vehicles. I still couldn’t leave. I walk back inside and go up to the counter and let the girl know the situation. She seemed annoyed, not concerned, and told me I’d have to wait. I told her I’d already been waiting almost an hour at that point and had to get going and to send someone out to assist me quickly. No response. I go outside and locate another employee who was assisting another customer. I explain to him that I have to be somewhere and that my vehicle is boxed in. He told me it was going to be at least 15-20 more minutes. He was in the middle of attaching a hitch to a vehicle - more time consuming to say the least. It would’ve taken him 2 min to move a vehicle so i could leave. He didn’t care. No one there seemed to give a damn. I waited another 15 min at which point the guy that was attaching the hitch walked over, moved the vehicle that was blocking mine and never said a word. Nothing. Not, I’m sorry for the inconvenience or anything. He’s clearly irritated. So unprofessional and the worst customer service I’ve experienced in awhile. I know that Uhaul will continue to prosper without my business, but I won’t be back to that location ever again. Thank you, Eva Stokes 2067945515 evadeetta@gmail.com

Darren J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karen S. le

Évaluation :

I have always rented several storage units and rented a couple of trucks and have been very happy But this time when I rented a 26ft truck it had a big slit cut into the left side at the top. My couch and my beds got soaked because it had rained and it leaked inside

gerrell r. le

Évaluation :

Le client n'a pas laissé de commentaire.

nancy b. le

Évaluation :

There is never anyway but going down to the location to ensure you will get your boxes when you request them. Calling the call center just lets you talk to a live person who ISN'T at the location. All they do is leave a message which NEVER EVER gets returned. I had to drive over 100 miles to make sure my boxes would be there when I wanted them. Saturday was my second attempt at accessing my boxes. Because of this system in place no one got my message and pulled my boxes the first time I called and left a message with your call center. This is a stupid system and the biggest downfall!!

carolyn g. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSH F. le

Évaluation :

I was incorrectly charged for an extra day. New rules about checking in were not explained to me.

Debbie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

EDGAR R. le

Évaluation :

The customer service was excellent and the trucks were very New & clean.

Clay Casil Q. le

Évaluation :

Went smooth as silk

Jordan L. le

Évaluation :

Failed to rent me 3 separate uhauls before succeeded on the 4th attempt for 17 foot truck. All I wanted was a cargo van

ROBERT S. le

Évaluation :

I waited almost ten minutes to drop the trailer off when I returned it. Although there were three customer service people inside at the counter, there were none outside.

Timothy D. le

Évaluation :

After two and a half hours running around and 75 miles on the truck and more gas out of my pocket James finally helped me and got everything straightened out James is a very good employee who knows his job very well thank you very much for helping me James

Joseph T. le

Évaluation :

The whole experience between U-Haul and Movers was fantastic. This is the second time I have used this and would recommend this to anyone.

BRANDON Randall H. le

Évaluation :

If a customer who has spent over $6,000 in truck rentals in less than a years time tells the new general manager that is my car right there then dont impound it. If said manager does impound it and you call customer service so you can discuss the issue with management ABO him do not let the general manager immediately close the case. If you call again and have it reopened and state that you still would like to speak to someone other than the general mananger about this don't let three days pass and when you call again only to be told Andrew Salts stated to give me the phone number to reach him and when I try that number I'm told he doesn't have a voice mail I can leave a message at. If the staff that day that ends up taking that call says they will forward an email stating I called then DO have Andrew Salts at least call. This never would have happened under the last manager. The last manager never would have stated that the staff at that locations were Nazis especially in the office and would never have turned around and impounded my car directly after thanking me for informing him what car was mine. The case has been closed now at customer service so I can't even update it to say no one has reached out to me. Your organization has shown it's true colors. I would have liked to find a way to remedy the $750 I paid in impound fees or at the very least discussed simple ways this could have been resolved and make sure this new manager does what he can to eliminate issues like this in the future. I see my app allows me to put a car in my profile? Would this have helped ? Maybe , I can't tell. I have been completely cordial and polite to everyone I have spoken to in regards to this matter yet apart from the very kind and considerate help from those in customer service have been shown no professionalism in return.

Jorge Z. le

Évaluation :

Not very knowledgeable or helpful. They directed us to stall 26. We walked all over looking. Finally found it in front. They wanted us to return truck in 12 hours even though we paid for 24. (We returned the truck in 3 hours) Then when we got back he didnt want to give me a receipt. I dont think he knew how. We had to wait for someone else to help. We where do at a oral surgeon appointment soon after.

Andrew G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vern H. le

Évaluation :

We had a great experience at this facility. The staff was friendly and helpful.

Sahara A. le

Évaluation :

To start, the outside of the van I rented at this location was dirty. The service car/van lights were on on the dash it was in need of an oil change the tire pressure was off and it rattled before I got over 20 miles an hour.The inside of the of the passenger section was dirty as well. This is my favorite location to rent from and I was a bit disappointed about the cleanliness of the van when I picked it up at 9 PM. Also there was a scratch on the outside of the passenger side that wasn’t reported from the last renter before we rented it. Thanks again for your amazing service and we’ll continue renting from you.

Karen B. le

Évaluation :

Le client n'a pas laissé de commentaire.

desmond r. le

Évaluation :

Thank You U-Haul & awesome team working @ Auburn Location.both professional & prompt customer service provided.

DON M. le

Évaluation :

Allison checked us in and we were impressed with her knowledge and professionalism. Very happy

LARRY M. le

Évaluation :

the location was fine but everything about the online and call support was horrible. I reserved a truck to be picked up in one city and dropped 70 miles south in another. Not only did they not have the vehicle their only solution was to rent me a smaller truck and trailer with a set pickup time. I had to drive an extra 30 miles to pick up the truck and was informed when I got there that the trailer would not be available until late morning the next day. They ended up sending me to another city to pick up the trailer, and still made me return the units to 2 different cities or be charged. The also forgot to put on the hand truck they assured me was in back. These issues were not the locations fault but I sure got the impression that his happens regularly.

RON K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ralph K. le

Évaluation :

Le client n'a pas laissé de commentaire.

jude m. le

Évaluation :

deceptive mileage pricing. should say 19.95 PLUS MILEAGE

Lois M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy P. le

Évaluation :

very friendly and helpful

Eileen H. le

Évaluation :

Online reservation stated location had no tow dollys. Location had 2.

Alan R B. le

Évaluation :

Fast, efficient service..... great experience!

Warren T. le

Évaluation :

no issues with this location. However you reservation site can be difficult to navigate.

JAY J. le

Évaluation :

Smile, smile, thank you, first impressions goes a long way.

David G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan E. le

Évaluation :

Previous renters used it for hauling mortar. Should have been Washed out after use. We had dust covering everything.

Marco E R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cori R. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

Ericf M. le

Évaluation :

Le client n'a pas laissé de commentaire.

james p. le

Évaluation :

Staff worked hard and efficiently! Thank you and keep it up!

Robert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONALD S. le

Évaluation :

Consistently clean and organized and the staff are always prompt and helpful. Great location.

Emily S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Antonio R. le

Évaluation :

Very fast and communicative.

Dave W. le

Évaluation :

Le client n'a pas laissé de commentaire.

adnan a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Faye S. le

Évaluation :

Friendly service, and quick too.

Steven Roy L. le

Évaluation :

Great experience. Nothing to improve upon.

Wesley I. le

Évaluation :

My containers were delivered to the wrong location. I called about this the night before my loading date and was told they would be moved first thing the next morning. After about three phone calls they were moved at about 2 in the afternoon. This was the one and only day I had available to load, which caused considerable hardship for me. I subsequently called to ask to have a portion of my payment refunded to compensate me, but received only a pittance. I am not a satisfied customer and will look for other options next time. Nor will I recommend U-Haul.

Clinton S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Indra Prasad O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jim Leon D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jillian R. le

Évaluation :

I ONLY deal with Uhaul because I can't afford Pods. For the Minnesota location- no matter how many times I called in advance, it was never ready. I had to wait 2 hours each time to access it even when I called more than 24 hours before as they insist. Also, this is the 2nd time stuff has gone missing from my Ubox. I have to file a claim, several things were missing and someone threw furniture pads in there that were not there when I closed it in MN before coming to WA, so someone obviously got in there. Staff at WA location were okay. Overall- I don't recommend AT ALL unless you can't afford something better

amanda p. le

Évaluation :

Everything was four-star. Great job Allison are giving me everything that I needed. You exceeded my expectations.

Kathleen T. le

Évaluation :

Le client n'a pas laissé de commentaire.

James V. le

Évaluation :

Fairly quick check out process.

Jonathan Robert G. le

Évaluation :

Improve the checkout process. Seemed like it took way longer and a lot more effort than was needed. And the while thing about an alternate contact in case you don't bring the equipment back, and then they call them right there on the spot? That's weird. The equipment was everything I hoped it would be, the rental process and people interaction could use some work.

Gabriel Wayne P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Oscar G. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRIANDouglas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald N. le

Évaluation :

Le client n'a pas laissé de commentaire.

kara a. le

Évaluation :

There is always a line when I go into the office to get assistance but otherwise it was really convenient.

Michael R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathaniel j. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEITH M. le

Évaluation :

Dan was the clerk that morning and he was extremely helpful at getting us set up how we needed to be.

Matthew C. le

Évaluation :

Received what I paid for.

Kyle S. le

Évaluation :

Have enough workers up front so people don't have to wait 20-30 minutes to check in for their rentals.

Dave W. le

Évaluation :

Better explanation on the equipment. Also a tire shredded during the trip. Kudos to Sue (602-606-5413) in Phoenix customer service center. She got me back on the road in minimal time.

Michael P. le

Évaluation :

They let me leave prior to having the appliance dolly that was part of my order. Although, I drove off without it, a tip might have saved me over an hour (leaving, coming back and waiting in line.)

Cassie S. le

Évaluation :

I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

Karen S. le

Évaluation :

Truck was perfect but the passenger seatbelt would only stay in the locked position while using it. I mean the belt is meant to work if you hit something. It tightens up.

Grant L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lord B. le

Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH R. le

Évaluation :

Le client n'a pas laissé de commentaire.

lenin A. le

Évaluation :

Staff was amazing!

Dominique R. le

Évaluation :

The overall location seemed fine but when I came to pick up my uhaul it took an unusually long time to even talk to an employee due to limited staff. Although the staff was pleasant to me I was put off by the way they treated a black gentlemen who claimed an issue with his uhaul rental. At some point the employee talking to him just left mid conversation to help another person with propane refill who was in fact behind me in line. I was upset by the way they treated him because before even checking the vehicle In question it seemed they had already decided to blow him off. My experience Overall with this location was put off by this event and I wish the staff would have treated him with more respect as he chose and trusted them to help with his moving experience.

elijah h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susanne H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julie Yunhong Y. le

Évaluation :

Have more than 1 customer service rep. I really liked the express checkin using the phones camera.

ivan p. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert Dean B. le

Évaluation :

We were pointed in the direction of dozens of trucks without any other guidance on how to find our truck.

TAMMY C. le

Évaluation :

Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

Neal Robert R. le

Évaluation :

I discussed the issues about the other location and if it were not for this location helping me thru the process I would have hired an attorney. I have rented here and returned here. They are great to deal with, EVERY TIME!!

Aleksandr G. le

Évaluation :

I rented 12ft utility trailer without ramp. It is very strange, that closest from Bellevue location to rent one was Auburn 25ml away...

david o. le

Évaluation :

The guy, Don or Dan, who helped us out this morning was fantastic. Very helpful and kind even though his computer kept crashing and a swarm of people came in after I did (he was the only one on the floor).

Rodney N. le

Évaluation :

Very courteous and helpful

VALERIE f. le

Évaluation :

Thanks for respectful service

Brett O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scoitt Thomas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott S. le

Évaluation :

The wiring was not routed satisfactorily, wires lose in the trunk is not acceptable I routed the wires to the hitch myself, I also waited all day for my hitch installation after originally being told it would around an hour, I ended up going in person to get an update because the person on the phone could only email to check the status, POOR SERVICE I don’t recommend friends and family to service such as this. Please train and hire enough people to carry out business as necessary. Truly disappointed customer Scott Srsen

Ivan C. le

Évaluation :

Excellent customer service thank you haul..

Jim E. le

Évaluation :

Had to clean sheet rock debris, screws, push pins etc! From cargo area before I could load. Have used this location for several years, as always, service and staff were excellent.

Lamarr Newton S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Skylar K H. le

Évaluation :

This was an absolute nightmare!!! From the beginning!! Horrible customer service!! Every person we had to deal with in Washington had no business even having jobs!

evan s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rodney N. le

Évaluation :

Easy to work with and had me out in a jiffy.

May S. le

Évaluation :

Have more than one worker/cashier working...there was only one cashier working, he was by himself and there was a line of customers waiting when i returned the equipment. When it came to my turn, Danny say "I can't help you, i have a line" he then gave me the pamplet and say you can return your equipment online. Danny was not friendly and not helpful at all!!

Sue Hyun P. le

Évaluation :

customer service was great and easy pick up and drop off. The only thing was that the truck was not clean - there was candy and other garbage in the truck.

jasmine v. le

Évaluation :

Le client n'a pas laissé de commentaire.

DERRICK ANDREW R. le

Évaluation :

Geena was very helpful and efficient. I checked out and back in with no delays.

daniel f. le

Évaluation :

very good service all things considered

Robert Jack B. le

Évaluation :

Nothing customer service is always excellent!

Joshua H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben S. le

Évaluation :

Le client n'a pas laissé de commentaire.

TIMOTHY T. le

Évaluation :

Nothing

Stephen Michael D. le

Évaluation :

This location wasnt the issue. The issue was that I had to go to Auburn because the Kent location was overbooked and didnt have a uhaul available for me even though I reserved it days in advance. I also paid over 100 for a full tank of gas but was only reimbursed for 20 because uhaul only reimburses up to 1/4 tank of gas.

Michael H. le

Évaluation :

Pickup was very quick and the clerk was very helpful. Return was also very quick with no issues. I would recommend using this location.

Barry S. le

Évaluation :

Truck was filthy on the outside and parked so close to other trucks on the right side. I was unable to make an inspection for damage on the passenger side due to this. Once I got the truck home I noticed a significant amount of damage to the box and bumper of the truck. I then had to spend time calling the location I rented from explaining this which they then noted on my account.

joel Valin M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael A. le

Évaluation :

Staff great on pickup. Rude on dropoff. outside mobile checkout wasn't working instead of helping me check out the outside seemed to wandering around aimlessly trying to avoid actually helping me or any of the other customers waiting to check out very disappointed

Walter D V. le

Évaluation :

Le client n'a pas laissé de commentaire.

DOMINICK J. le

Évaluation :

Le client n'a pas laissé de commentaire.

David Randy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashley W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stanton R. le

Évaluation :

Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Joseph C. le

Évaluation :

Le client n'a pas laissé de commentaire.

KELLY F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Corey Matthew K. le

Évaluation :

What a freaking mess my experience with Uhaul was. The right hand doesn’t communicate with the left. Uhaul called me the day before and told me my 2 26 foot trucks weren’t available after making the reservation a month prior. They explained to me they could move my reservation to the next day Sunday which wouldn’t help me at all since I’m moving the day before and have about 20 people expecting 2 trucks. She then offered me 1 20 foot truck. I ended up having to drive all over the place to get 2 trucks. I was supposed to have been able to return both Uhauls to the location I originally requested the trucks from. Nope didn’t happen that way. I tried to return the truck and was told it had to go back where I picked it up. NOT HAPPY especially after 6 truck loads. How was my experience? Terrible. Having to be in 2,different places to pick up 2 trucks after my reservation was made a month before was not easy at all. Then to get charged additional mileage because I wasn’t able to pick up the truck where it was supposed to be almost seems dishonest by Uhaul.

Robert W. le

Évaluation :

Great customer service. Genes knew exactly what I needed, gave clear instructions. Quick service. This location runs like a well oiled machine.

Thomas Henry N. le

Évaluation :

Nothing to improve the quality! Great people and equipment.

Erik A. le

Évaluation :

Keep up what you're doing. Been a great experience.

Julie C. le

Évaluation :

The guy that helped me was very helpful and nice

Julie C. le

Évaluation :

Best place ever

Vladimir S. le

Évaluation :

Le client n'a pas laissé de commentaire.

William H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jean-Claude L. le

Évaluation :

Le client n'a pas laissé de commentaire.

David P. le

Évaluation :

Le client n'a pas laissé de commentaire.

ZAKK Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kayoko K. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark h. le

Évaluation :

Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

Daniel A. le

Évaluation :

Good job

Daniel A. le

Évaluation :

The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

stephanie h. le

Évaluation :

My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

Angelina Maryann C. le

Évaluation :

Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Theresa C. le

Évaluation :

I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

GUDMUNDUR S. le

Évaluation :

I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

cameron g. le

Évaluation :

Large facility and couldn’t beat the price. I’m happy.

Min. P. le

Évaluation :

Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

cameron g. le

Évaluation :

Best price around.

Gina G. le

Évaluation :

I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

donna K. le

Évaluation :

Driver was amazing, friendly , courteous, efficient!

CLEMENTE P. le

Évaluation :

Great service and storage place.

Niele G. le

Évaluation :

Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.

alfreds o. le

Évaluation :

James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.

Zola S. le

Évaluation :

I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.

Gerald Ray Baricuatro N. le

Évaluation :

Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Kristopher B. le

Évaluation :

Great location and service.

johnathan s. le

Évaluation :

Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

anna g. le

Évaluation :

Five star service that’s for sure

Brandi G. le

Évaluation :

Thank you for keeping my stuff months at a time when I couldn’t pay it.

ROSALINDA F. le

Évaluation :

I only had 1 issue with trying to add my husband on the account other than that i had no issues

Jeremy H. le

Évaluation :

Overall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.

Mark A. le

Évaluation :

Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Andrea K. le

Évaluation :

Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Maureen M. le

Évaluation :

Seemed like a safe place to come in and out of. Well lit open area outside.

Randy P. le

Évaluation :

Quick convenient helpful

Juan F. le

Évaluation :

Great experience, very friendly employees.

Kay R. le

Évaluation :

Donnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.

NOEL G. le

Évaluation :

Go u-haul good job. Thanks

John H. le

Évaluation :

I had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.

andre a. le

Évaluation :

Awesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!

Shirley C. le

Évaluation :

The requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place

Daniel D. le

Évaluation :

We did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!

Monica H. le

Évaluation :

Never will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this

Allison R. le

Évaluation :

Very courteous and helpful staff. Rentals were clear and straightforward.

Tiffanie D. le

Évaluation :

All was great!

Reva M. le

Évaluation :

The person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!

PHILIP H. le

Évaluation :

Very helpful and kept me informed of their progress. Great work!

SUE B. le

Évaluation :

Great staff, helpful too. Amber was a great help..😁❤️

mike d. le

Évaluation :

The way the billing works wasn't really explained well, but other then that this was completely satisfactory.

Anthony M. le

Évaluation :

U-Haul should consider rental options other than monthly contracts for storage units.

Vernon D. le

Évaluation :

This is one of the BEST U Haul Storage I been to.

latorria h. le

Évaluation :

Everyone was nice

Robin W. le

Évaluation :

Friendly staff and helpful

Lisa O. le

Évaluation :

The employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.

JILLIAN L. le

Évaluation :

Very inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.

Marco C. le

Évaluation :

Great service

Whitney B. le

Évaluation :

Facility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time

Ginette T. le

Évaluation :

Staff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!

Phillip Andrew D. le

Évaluation :

Please tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.

Calvin D. le

Évaluation :

Everything was really great, I recommend your company all the time.

Donna Kaye M. le

Évaluation :

I ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.

CHRISTOPHER F. le

Évaluation :

Very convenient location. Always felt secure. Just wish there was a light inside the storage unit.

Virginia G. le

Évaluation :

The young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.

Daniel H. le

Évaluation :

Everyone working here was very helpful and friendly.

amber s. le

Évaluation :

All was well. They were helpful fast and efficient.

KARISSA S. le

Évaluation :

Everything was good

roy p. le

Évaluation :

I do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul

Jim R. le

Évaluation :

This was a box that was dropped off in my driveway, Thank you all