Customer Reviews for U-Haul Moving & Storage of North Auburn

6322 évaluations

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

(253) 850-4396

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was great, employees were friendly and did there job well.

ROBIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLAFIRA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON S. 
Évaluation :
5

The experience I had renting at this location had been excellent! From management down, I'm sure they operate with customers first mentality. I enjoyed the free look inside store unit example.

JONATHAN G. 
Évaluation :
5

maintain positive, friendly, and helpful attitude.

Franklin W. 
Évaluation :
2

When we ordered the van online, it was said that we can pickup anytime using our phone as we needed it early morning but couple hours after booking we received a message that we can pickup using our phone as the vehicle will be available only after location is open which is 7 AM and that was disappointing as we needed it as our scheduled 5:30 AM.

Gurbachan B. 
Évaluation :
4

Mirrors hard to adjust and use, cage in van very noisy

JODY S. 
Évaluation :
5

Your staff is so professional and kind. I was called to verify I would arrive for the appointment. I was greeted upon driving up and when I left. Excellent and huge location.

mary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAIM K. 
Évaluation :
4

easy access u haul employee was very helpful in and out in five or tenminutes

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
1

I would recommend the dings and dents to be looked over after every rental. There was sooo many scratches and dents on the rental that were not marked. Making sure ramps are fully functional before renting. If there is a dent in the floor to cover it to dollys don't get stuck in the dent when trying to move. Very dissatisfied. Would not recommend again nor am I coming back to this location. Money wasted and too much time taken up on things that were not working or an inconvenience to moving. Horrible.

Alicia S. 
Évaluation :
5

Previous rental was apparently not logged so when I came in this time they stated it was my initial visit.

JAXON H. 
Évaluation :
5

The store manager was very nice and courteous.

Daniel D. 
Évaluation :
5

Inside windshield needed a little cleaning on the driver side.

ELENA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

I have used this location many times. Usually at the last moment and thy normally have something available for me to use. The employees are always helpful and nice. My only complaint, which has nothing to do with this particular location is, how long it takes to get the hold off your credit card if you decide to pay by cash once the equipment is returned. It takes 4- 7 business days for that money to be available to you again. For me, that means that I have to wait a week for my money to show available in my checking account. Besides that everything was great.

LAURI M. 
Évaluation :
4

Bathroom was horrible with no toilet Paper or seat covers available in either Bathroom. I was therein the a.m and again in the p.m bith times messy

Gregory O.  |  Premières impressions 
Évaluation :
5

Simple, smooth, and fast. A great experience, especially when moving and dealing with the stress of everything. Merci

PHILLIP S. 
Évaluation :
4

Solid customer service and great staff. Will be going back to this location.

Andrew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rolland M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandeep S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeona F.  |  Premières impressions 
Évaluation :
5

Make right transaction price was correct and dont charge your customer upront with a big amount without knowing yet how many miles your customer will consume.

Leorus S. 
Évaluation :
5

The guy who helped me with getting my truck etc was great with a great attitude and efficient. Was a nice way to start my morning. The women who helped me with the return was helpful, nice and on the ball as well.

SHAWN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT H. 
Évaluation :
5

The counter person was very polite and very personable

RICKY R. 
Évaluation :
3

I had to move out after 7pm and the main doors to the storage were closed at that time, which is out of business hours for U-Haul, but not for their customers. Here is the situation: using the lateral door is a pain on the neck because you have to make sure the load was perfectly fitted to cart's size, otherwise you need to find ways to make it fit. Also, the lateral door should be only used for emergency as opposite to operational door. It is very difficult to get out specially when you have to move multiple carts at the same time. Also, there was a time when a lady tried to use their card and we were 'stuck' outside the warehouse for 20 minutes... yes, it is a security mechanism for U-Haul and very insensitive for customers waiting outside. I was there at 8pm awaiting for the door to open, while the GM was enjoying time with his children at home !!! U-Haul you could do better at balancing your Pentagon-like mechanism with a more sensible customer focus approach.

Jose V.  |  Expérience générale 
Évaluation :
5

James Pinelli helped me with a car transport trailer today. Excellent customer service was provided by Him to me. I am impressed by the facility and its' ease of ingress and egress. I will be going to this location for all of my rental needs from now on. Thanks very much James!! Dave.

DAVID RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G.  |  Premières impressions 
Évaluation :
5

Moving with U-boxes was a great choice for my family. Everything went as planned. Thank you, Dr. Colleen Doherty

colleen D. 
Évaluation :
5

This location was great! Helpful friendly staff and a wonderful experience The truck and auto transport were ready and we were on our way for a long distance move!

CHRISTOPHER S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Igor K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
1

Be open during business hours. Dont tell people you are open at 930 but then not help them until 10. Your door says 930 am! Overall poor experience.

sarah S. 
Évaluation :
3

Why on earth, especially during covid would I be charged 40 $for avoiding contact with your crew and using your night drop box for the return of my truck and trailer? This makes no sense to me at all.

LONNIE B. 
Évaluation :
5

Best uhaul facility, manager and staff I have ever experienced. Give these folks a bonus!

David R. 
Évaluation :
5

Good service

JESUS T. 
Évaluation :
5

I went into the UHaul store and was trying to take care my reservation but the clerk was trying to assist her co-worker more than finishing her task with me. When I returned their truck I locked my backpack in the cab and realized it after I dropped the key in the drop box. I called that night and left a message for them about my dilemma and to let them know that I would be there in the morning. I showed up and asked for my backpack I accidentally locked in the rental truck the night before and was told that it was outside by the back parking lot door, which was unattended. I think this was very unprofessional and inconsiderate being that I just had spent over 300,00 $ to rent a UHAUL for 4 hrs. I think you need better Customer service skills, training on what to do with left behind property because Customer's pay your bills!!!

Anrio A. 
Évaluation :
3

The service was a bit wanting. The lady that took my details seemed like she was being rushed and had other places to be, even though my husband and I were the only cutomers there at the time. She took the form I filled in and botched all our names and contacts. Not sure whether she has a problem reading or just didn't like having us there. Anyway, I'm now going to have to correct all that in my next visit. Waste of time. The guy that showed us around though was awesome. He should get a raise.

Chao B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Viviana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS M. 
Évaluation :
5

Great staff.

KENT H. 
Évaluation :
5

I just rented this weekend. Been there twice but I did notice a lot of garbage at the front door that people just left. That is so disrespectful to u haul and there customers. Other than that the place is very clean.

Teresa M.  |  Premières impressions 
Évaluation :
5

Y'all treated me like family during an extremely difficult year. Your understanding and going above and beyond for and with me is priceless. I cannot thank you enough.

Stephanie G.  |  Expérience générale 
Évaluation :
5

Great customer service. Everyone very friendly!

CHARLES D M. 
Évaluation :
5

James did a fantastic job!

AREN H. 
Évaluation :
5

Patient & friendly team. Thanks y'all

Jonathan E. 
Évaluation :
5

The guy who checked me in was easy to deal with. Fast and friendly. I l got a nice clean truck. I was surprised to learn it was a 2014 because it looked new. The girl who checked me in was great as well. Thumbs up from me.

RANDALL C. 
Évaluation :
1

We reserved a location in Bellevue a month in advance, then the day before our move we receive a call that we have to drive out to Federal Way to pick up our truck. This added quite a few miles to our trip. However, when we got to the Federal Way location we tried to pick up the truck using 24/7 pickup but it said that wasn't applicable at that location and to go inside for assistance. We went in but the gas station attendant told us they couldn't do anything since it's supposed to be through the app. We were on hold for 20 minutes until we got ahold of a representative who told us while our reservation was at the Federal Way location there wasn't actually a truck there for us. We were then told to go to a 3rd location in Auburn and finally got a truck an hour later than planned. Overall very disappointed with the service, especially when booked so far in advance.

Timothy D. 
Évaluation :
3

online & national ordering system is below par, pick up location was not known till the day of pick up and was incorrect causing uncertainty in availability and correct billing. will be considering alternate vendors next time I need to rent equipment to move.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YURI I. 
Évaluation :
5

Ended up not needing it, but the employees were great! I sat in the parking lot for five hours waiting for my loaders to come.

Rachel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VORSHAYN W.  |  Premières impressions 
Évaluation :
5

Nothing that I can think of. They were all great and the service was excellent b

Beverly K. 
Évaluation :
5

The guys made sure my bike rack attached well and showed me how to use it! I am well pleased

Tim L. 
Évaluation :
1

Driver who delivered U-Boxes to Puyallup from Auburn (Yolanda) was wonderful, very courteous and professional, really appreciated her excellent service. The staff onsite at N. Auburn needs major improvement though. Very poor customer service skills and communication, inexcusably long waits on the phone and in person. Had an appointment set and confirmed 24 hours in advance to access my U-Boxes. I had to wait more than 45 min. after arriving for them to go and get the boxes (15 min. of that was waiting to find out why they weren't available). Manager made excuses. Glad I'll never have to visit N. Auburn location again. U-Haul has a lot of good people, but not at that location.

Alan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Nothing I can think of service was great.

Terry C. 
Évaluation :
3

Hello I tink the meed to be more friendly when you arrive no matter if you pick up a truck or returning a truck . Put a smile in the costumer face 100 % he will come back Thanks

HUGO A. 
Évaluation :
4

Minor issues finding truck - different area of lot than initially indicated. Blocking driveway with two cars being hooked up to trailers. One mirror needed WD40 or something as it was very difficult to adjust.

REBECCA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FASSIL B. 
Évaluation :
5

Good service , but storage card key difficult to use .

ELVA R.  |  Expérience générale 
Évaluation :
3

This was the most frustrating experience I have had in a long time. While (on the most part, there were some exceptions) the employees were pleasant and helpful, the hoops I had to jump through was beyond ridiculous. From being on hold, several times, for more than 45 minutes (many times over an hour), to being transferred around from department to department, store to store, and the left hand of your company having no idea what the right hand was doing...it was painful. The employees did what they could, again for the most part, but it was obvious that they really had no idea what needed to be done. One of many examples: The U-Haul store told me I needed to call (and wait for 30+ minutes) to give the Moving Helpers department a number so that my stuff wouldn't be lost, and then the Mover Helpers department tell me he has no idea what I am talking about and didn't understand what that number was for. between this and other examples, I had to wonder why I, the customer, was the one that needed to chase around your company doing, what I would think, is your job. I could go on. But in good conscience, I can never recommend U-Haul's U-Box moving service to anyone.

Thomas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER O. 
Évaluation :
5

Clerk was very helpful and patience. Thx. Eah.

ERNEST H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH MARGARET F. 
Évaluation :
5

very convenient. Staff was very friendly and accommodating.

CHAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Everyone I dealt with at this location was very kind and helpful. The only thing I would suggest improving is the wait time in the office.

joellen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENIFER JEAN N. 
Évaluation :
4

Only issue i had was when i was going to unload stuff out of my truck onto a cart&take it inside to put in unit, but there was a young man inside the building that i wasnt sure about who he was or why he was standing there just inside the glass doors. I was alone, new to the place&at that moment, i was terrified So i just bagged it, decided i'd just wait until today&i left

MICHELLE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
4

The Benson Highway U Haul in Tucson lost our U Boxes, found them after 3 days, then sent 3 of ours and sent someone else's to Auburn with r boxes....so we had the regional office track it down. It was still in Tucson!! The people in the Tucson Benson Highway location were totally incompetent. We couldn't get them delivered to our address until August 6, so had to pay extra rent! Unfortunately, we have not had a good experience with U Haul.

Holland S. 
Évaluation :
5

I now your trailer are strong but like everything is a new time to do your trailer more light there to heavy

DANIEL D. 
Évaluation :
3

Reservation was made days earlier at another location. That location did not have equipment and I had to find a ride to this location. Pickup had the tail gait crushed and the damage not listed on your app. I tried to upload photos of the damage prior to accepting and the app did not work. The location owner told me the app was not working and not to worry about it. Fuel level listed on the rental form was taken with the truck parked on a slope. When I drove the truck onto level ground it was 1/4 tank below what was listed on the rental form, requiring me to spend extra money to return the false level.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
4

The customer service people were very nice. I felt bad because they were very busy and could have used some help. They seemed to understaffed.

ANNE R. 
Évaluation :
5

Great experience 👍

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
4

Clearance lights did not work and one of the taillights only worked when the brakes or turn signal were used.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD R. 
Évaluation :
1

My experience at the Auburn North location was (just) okay. But I had a TERRIBLE experience with the Save U More location in Kent, WA.!!! This is how I even ended up at the Auburn North store in the first place. We had a planned day to move my mom and had all of the helpers in place. My job was to get the uhaul truck, which I did 2 days in advance. I went to the assigned location given to me on my email confirmation to pick up the truck. Once I got there, the attendant said that I was at the wrong pick up location. I immediately went to the email that was sent to me and we WERE at the correct location. The attendant was NO help, had NO customer service. Anyway, there was NO TRUCK available to pick up in Kent, WA - and after running around and calling around we found a truck in Auburn, WA. wasting 2 hours. Terrible experience.

DAWN C. 
Évaluation :
4

The location was fine and the employees were friendly and helpful. However, the check-in process took way too long, only one person working the counter. The brakes weren't working on the original trailer that we ordered so we had to have an open-sided trailer. Again, that process also took too long.

ROSS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
5

Friendly staff. Units are clean and access times are reasonable.

Sarah F.  |  Premières impressions 
Évaluation :
4

Got double charged for dolly and mattress pads. Pad in the morning and then the turn in crew added both expenses at the end of the day. E-receipt system doesn't allow that to be checked in real time.

RODNEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIUS P. 
Évaluation :
5

Excellent service à la clientèle.

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJNEESH K. 
Évaluation :
5

Empty gas tank and got over charged

John S. 
Évaluation :
4

Fast friendly service

robert C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FERNANDO M. 
Évaluation :
4

Pick up truck was a little dirty inside. The truck had damage on the right front fender and it appeared as they put it right back in to use with out fixing the problem. Part of the fender was on the front seat of the truck. The vehicle engine ran rough. I did not feel very safe while driving the truck. I didn't drive far and was able to complete my task.

tyronne J. 
Évaluation :
4

Although the inside of the truck was very clean, the outside was dirty. The previous renter left his personal keys under the front seat and those were not discovered by the staff who apparently didn't check that common location to see if anything had been left. One of the female employees called me to ask me to look and gave me the contact number so I could get the keys to their owner. Tanner was VERY HELPFUL was wonderful helping me book a Uber to get back to my motel.He deserves a star on his Jobe performance report for customer service, as does the woman who called about the keys.

GALE B. 
Évaluation :
3

There was a long line both times I arrived. It moved pretty quickly, but wasn't what I expected. When returning I checked my truck in online, so I wish there was a better designated spot to drop off the key.

CHARLES F. 
Évaluation :
5

I'm having problems to enter the storage building my card key isn't working sometimes

ELVA R.  |  Premières impressions 
Évaluation :
3

Please improve front desk support. Maybe get addtl reps. Wait time was well over 30mins. Merci!

edelweiss A. 
Évaluation :
3

Truck was great. Lady cleaning the truck was great too! This is my second attempt leaving a review as my last review showed an error when I submitted. Basically, scheduling staff by phone and in person was woefully unhelpful and we wound up with someone else's truck leaving them with nothing. Process was made confusing by the multitude of conflicting emails, calls and texts as well. Also, on-line check in didn't work.

BART B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COZETTE WINDETTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R.  |  Expérience générale 
Évaluation :
1

1) I was charged 10,00 $ for furniture pads that WERE NOT included in the truck. 2) The network was experiencing significant delays, which drove unreasonable wait times. 3) Lines were not well managed to maintain 6' spacing. One person in line was coughing and sneezing. This location needs more discipline and a network upgrade.

CHRISTOPHER D. 
Évaluation :
5

Excellent excellent excellent. Very impressed with how well they handled a fairly large operation/volume of business on a weekend morning.

Ramona J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuere S.  |  Premières impressions 
Évaluation :
3

my unit was broken into

Aleta Jean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaSheana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman M.  |  Premières impressions 
Évaluation :
5

Very good storage space and location. Very clean.

James V.  |  Expérience générale 
Évaluation :
1

Rude staff. Unhelpful. Lazy. And inpatient. No soap or toilet paper in bathrooms. Also what made me more upset is them cancelling my reservations after we had called them to say we are running late. And the no worries. 15 minutes later reservations were cancelled. Uhaul workers have no clue what they are doing. And they really don't care about people or helping anyone. They don't care about your needs. Please get people in that actually care. Please hire people that will do there job right !!!!

JOY S.  |  Expérience générale 
Évaluation :
5

Angelina was exceptionally friend and professional!

WILLIAM B.  |  Premières impressions 
Évaluation :
5

The place was very clean with a state of the state of the art security system. I love the security card and how it worked. I put my lock on the latch after closing the door but forgot to slide the latch to the closed position. When I used my card to check out, it indicated my door was opened. I went back and it looked okY but after further inspection to lock was in place but the holes didn't line up so the door could still be opened even with the lock on tbd latch. Thankful for the state of the art monitoring system. The place is very clean and very well kept. I would use this place again in a heart beat.

Marcelino S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie H.  |  Expérience générale 
Évaluation :
5

The facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.

Daymon E.  |  Premières impressions 
Évaluation :
5

Best place I've ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.

michelle h.  |  Expérience générale 
Évaluation :
5

The facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.

Marcelino S.  |  Premières impressions 
Évaluation :
4

Check in procedure seemed redundant. A lot of what they were filling out I already had completed online. Le personnel était amical et serviable. The price I ended up paying when I received the unit was 5 $more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.

Kevin R.  |  Premières impressions 
Évaluation :
1

I'm so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn't help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn't get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn't work. Oh and a lot of problems. I don't complain ever. But worse experience ever.

JOY S.  |  Premières impressions 
Évaluation :
5

There was no dust or dirt on any of my items

linda g.  |  Expérience générale 
Évaluation :
5

Awesome! James the manager and staff will go above and beyond for the customer! Merci

CHRIS N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melliza R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS G.  |  Expérience générale 
Évaluation :
5

I had an outstanding experience using this local storage service. I'm very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn't get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it's unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you're aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don't want to deal with the corporate practices of your company again.

HALEY M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER C.  |  Expérience générale 
Évaluation :
5

Great Staff and my whole experience there was wonderful!! Great management

Breaumond R.  |  Expérience générale 
Évaluation :
4

The hours could be a hassle at night

Joe S.  |  Expérience générale 
Évaluation :
1

Had to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.

Jimmie B.  |  Premières impressions 
Évaluation :
5

Super clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.

SARAH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette e.  |  Premières impressions 
Évaluation :
4

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr E.  |  Premières impressions 
Évaluation :
5

very helpful with emails for instruction and information reguarding my unit.

Daelyn P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea R.  |  Premières impressions 
Évaluation :
5

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew K.  |  Premières impressions 
Évaluation :
4

Bathrooms were in need of maintenance and cleaning at times.

Rene J.  |  Expérience générale 
Évaluation :
4

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe S.  |  Premières impressions 
Évaluation :
5

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flo H.  |  Premières impressions 
Évaluation :
5

Angelina and Jessica are phenomenal!!

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lincoln l.  |  Premières impressions 
Évaluation :
5

It was a great experience for two years! Enjoy it! Surprise everything was move out last Monday and of Course it was empty for couple days then literally came by Sunday to let them know I wanted to terminated my account on Sunday. I Literally didn't have the chance to check it for the the last time but I guess its was rented out right away so I didn't see it for the last time! But overall good experience would recommended in the future! Thanks for serving my stuff for the last two years!!

Sakyrine N.  |  Expérience générale 
Évaluation :
3

I would have given a 5 star review except for the fact that staff told me they have no lock removal help when I lost both sets of keys from the padlock I bought there, the day before I terminated my agreement with them, again I asked if they had staff that could help remove the padlock, staff said said yes, but for a 50 $fee, I rented for 6 mos. , I ended up buying a lock picking set off amazon and was able to pick that piece of crap lock in two minutes, anyway, nice facility, but staff should help reach out to people who have issues such as this.

Walter H.  |  Expérience générale 
Évaluation :
5

Great service and security at the North Auburn location.

Mark F.  |  Expérience générale 
Évaluation :
5

Thank you Uhaul for the great customer service and customer assurance.

Neriah Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rayann d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daris H.  |  Expérience générale 
Évaluation :
1

This has literally got to be the dumbest UHaul location I've ever met in my life. Not only did they never pay any attention but I flew over there and signed a piece of paper to close everything and donate my items. They continued for years after to tell me I was still being charged and the storage unit was still being held. They continued to call everyone I knew that they had a phone number for. I called so many times to clear it up until I could no longer deal with their stupidity. How the heck this place is still running with the same management, I do not know. Incompetence is putting it nicely.

Kayla G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H.  |  Expérience générale 
Évaluation :
5

Beat uhual facility in the state of Washington. Best Manager ever James panillie great attitude great leader and a great man all around!

VICTOR G.  |  Expérience générale 
Évaluation :
5

I would like say thank u the storage i had was for some one that was in need and dident have anywere to go or put his stuff im sad that we never got it switch in his name i thought he was a friend but he was only useing me and your storage unit .at the time i thought is was the right thing to do but in the end its my name and my problem it dident get paid luckly nothing was mine u guys were the best u informed me tons of times u were two nice u gave me and my friend more then enuff time to pay gave diffrent way s to pay u were never rude and wont to say that im sorry and this place is the best place to store your stuff .its heated the prices are great the staff is never trying to bother u there is nice bathrooms that some people disrespect there sould be card swips at them so u can try to pin point the ones miss useing something that is a blessing to have not one but two .theres nothing bad i can say other then the few people that miss use it .i messed up by helping some one that i sould of not helped and he lost his stuff and i wish i never did that and thank thank thank uhaul and hats down to every one who works there and the new people that watch the place at night they are perfect for your place and they are there for u guys and that was a great thing for that place .thank u again and if anyone needs a place to store there stuff this is the only place u sould go .#1

Patrick B.  |  Expérience générale 
Évaluation :
5

Love the new internet check in.

Myrna I C.  |  Expérience générale 
Évaluation :
5

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

DONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEY P.  |  Expérience générale 
Évaluation :
5

Thanks for all your help James and your crew!

Allan P.  |  Expérience générale 
Évaluation :
5

Didn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!

Alice D.  |  Expérience générale 
Évaluation :
5

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Jaqueline F.  |  Premières impressions 
Évaluation :
1

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Kenneth Anthony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERLEY B.  |  Expérience générale 
Évaluation :
2

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

Aaron C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annetta m.  |  Premières impressions 
Évaluation :
4

Took a week and a half to get someone on the phone to let them know I'd vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they've always been great, just maybe more staff would be nice. No one answered my email either.

Annette C.  |  Expérience générale 
Évaluation :
4

For the most part the experience I had at this facility was very good.

WALKER T.  |  Expérience générale 
Évaluation :
5

This Uhaul hands down the best in the Area?!

Breaumond R.  |  Premières impressions 
Évaluation :
5

The manager James is amazing

Breaumond R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline w.  |  Expérience générale 
Évaluation :
5

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Michael Alan C.  |  Expérience générale 
Évaluation :
5

I love this facility they are always so helpful and always super understanding

ROSA F.  |  Premières impressions 
Évaluation :
2

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Kyle W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcela H.  |  Premières impressions 
Évaluation :
5

Fast and easy reservation/check-in. Great facility and staff.

william e.  |  Premières impressions 
Évaluation :
1

One of the worst experiences of my life. EVER

Kayla G.  |  Premières impressions 
Évaluation :
2

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

gene d.  |  Premières impressions 
Évaluation :
5

Great place of buessniss and very nice and clean.

Wayland D.  |  Premières impressions 
Évaluation :
4

very friendly and helpful

Kathy P.  |  Premières impressions 
Évaluation :
5

Staff was amazing!

lenin A.  |  Premières impressions 
Évaluation :
4

very good service all things considered

daniel f.  |  Premières impressions 
Évaluation :
4

Very courteous and helpful staff. Rentals were clear and straightforward.

Allison R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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