Customer Reviews for U-Haul Moving & Storage of North Auburn

6129 évaluations

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

(253) 850-4396

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie H.  |  Expérience générale 
Évaluation :
4

I received great customer service from James in Kent. One of my tail lights wasn't working for the trailer that I rented, and he found the problem right away, and took care of it. Ty

PATRICK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sidney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jadyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin O. 
Évaluation :
5

Good experience. I always this location

Siddiq H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE H. 
Évaluation :
5

Great service. Very happy with the rental vehicle.

Ales K. 
Évaluation :
3

i returned the uhaul at 530pm on the 13th. keys were dropped in slot. my receipt notes uhaul returned the next day at 11:48 am which is not correct. i was charged for a second day of rental which i do not find fair. the contract says if returned after hours its a 20 charge not an additional 93,8 i am beyond disappointed

YVONNE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
5

TaSheana Sargent was the best. She was super helpful, knowledgeable and very friendly. Highly recommen her / U-Haul!

EUGENE RICHARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANGWOOK KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

The facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.

Daymon E.  |  Premières impressions 
Évaluation :
3

have more knowledgeable staff able to issue a refund for a truck returned a day early. Also a 62 cents charge, what the fuck is that?

PAUL H J D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irish P. 
Évaluation :
5

Inside the trailer was some nasty gunk over the walls

Justin W. 
Évaluation :
5

Charge less

BEN B. 
Évaluation :
4

Delivery of one set of four U-Haul boxes was changed 48 hours before anticipated delivery date. We had a scheduled moving truck with four people from another company arriving that day to move two apartments-worth of household goods and storage goods from U-Haul on the same day! My husband had to be at the new house to accept the delivery, so my daughter and I didn't have his help with all of the physical move. Customer service was good but difficult on U-Haul's part because our initial four boxes were stored in July 2019 and the second four boxes in October 2019. Different individuals on the phone were confused by us having two contracts. We paid a lot of money for this storage from July 2019 until June 2021 and are now being charged an additional month's rent for one set of four boxes! Dennis and Cindy, the drivers who delivered our boxes, are awesome!

Paula E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE B. 
Évaluation :
5

Personnel are great. Equipment showing signs of age. Roll up door was not easily opened. Side marker lights not working. Appliance dolly had poor strap design. It appeared pretty new, but was poor design ( did not want to lock)

James H. 
Évaluation :
4

The mobile app didn't allow us to dispute the condition of the truck and upload our own photos, so we had to go inside to talk to someone anyway. This isn't the fault of the U-haul location, but it took more time getting the truck than it should have.

Austin S. 
Évaluation :
5

Only if the bathrooms were more cleaned

Gabriel K. 
Évaluation :
5

Best place I've ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.

michelle h.  |  Expérience générale 
Évaluation :
5

The facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.

Marcelino S.  |  Premières impressions 
Évaluation :
5

The U-Haul app and website was very frustrating. I had more luck getting answers by email. Other than that everything was good

Nicole H. 
Évaluation :
1

Check in and picking up the truck was confusing. Instructions were not clear. People who were renting at the same time as me were just as confused. Staff were not friendly. It took almost 2 hours from check in to getting the truck which cut into the rental time. I said no to insurance and I was still charged 14 $. Overall, poor experience. Never going back to this location. Fix your customer service. It sucks.

Mark N. 
Évaluation :
4

Check in procedure seemed redundant. A lot of what they were filling out I already had completed online. Le personnel était amical et serviable. The price I ended up paying when I received the unit was 5 $more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.

Kevin R.  |  Premières impressions 
Évaluation :
4

The Phone customer service people I had issues with in the beginning. Cindy the driver dropping off my boxes and picking up my boxes is Fabulous. She goes above and beyond! If it wasn't for her and I would be giving the company a Terrible Review!! She is what makes the company great and fixed all my issues! If you Lose her your company will go in the Toilet!! She makes things right and great!! I can't say enough about how wonderful she was and fixed my problems with my boxes. You have One Wonderful Employee!!! I am a supervisor and work with people all day and if I had an employee like her she is one I'd Love to clone! She is worth Gold! She truly makes your company Great!!! Your phone customer service people need to learn to talk to people and not be so rude and need to not downgrade people on the phone and treat people like they are garbage!

Kristin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
3

I waved all additional coverages and was charged 14 $/day for something called Safe Move. 1hr on hold to connect with someone not at the local branch and was told they will request the manager to call me within e business days. Also turned in the truck 1hr late and was charged a full additiinL day's rental.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricella N. 
Évaluation :
1

I'm so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn't help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn't get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn't work. Oh and a lot of problems. I don't complain ever. But worse experience ever.

JOY S.  |  Premières impressions 
Évaluation :
5

Improve the reservation process. People spend a lot of time and money preparing for a move and shouldn't have surprises.

JOHN S. 
Évaluation :
1

Hire enough qualified people to service the customers. Your profit margin is plenty high enough. I have used Uhaul extensively over the years and I have watched customer service steadily deteriorate over the years. At this point I will spend thousands more to keep from using your company. I know you company policy is “it's better to lose 15-20 % of your customers to reap your profits”. So I also know you don't care about my rating or comments!!

John A. 
Évaluation :
5

Quick clean service the 2 woman behind the counter are wonderful.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy B. 
Évaluation :
4

Seemed like a very professional location with very helpful staff.

DAVID V. 
Évaluation :
5

It was Super easy thank you

TRAVIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

This location's service was excellent, my experience with the U-Haul as a whole was terrible. I scheduled a truck at the federal way super storage for 10am, arrived and was informed that there were no trucks, and there was no record of my reservation. The desk clerk called Jeremy at the U-Haul, who first transferred my reservation to the Fife location. Fife did not have a truck for me either. Then it was revealed to me that the only trucks available were at the Auburn location. So I drove back to auburn and finally picked up my truck, killing two hours of valuable moving time. I never received any apology or offer to make it right, which was further compounded by having to wait on hold and listen to your bullshit about “keeping your promises” on loop for 15 minutes both times. I would rather crawl through fire ants in assless chaps than spend money with your pathetic excuse for a service provider ever again.

James R. 
Évaluation :
5

All good, easy transaction and great staff.

BARRY BRENT K. 
Évaluation :
2

The app was terrible for check in and out.,

Cody C. 
Évaluation :
4

More staff so people didn't have to wait so long in line

Jack B. 
Évaluation :
5

It was a super busy day! We had to wait for an hour for our truck. The three women working that so were SO patient. They were working as fast as they could. They desire a day off with pay. May 30th... look they up and give them a tangible gift of thanks for their professional service in stressful day.

SALUD V. 
Évaluation :
4

Did the mobile pick up when the call doe One leave a message

Eric V. 
Évaluation :
5

A great experience

Karen K. 
Évaluation :
2

Forgot my appliance dolly and still charged me for it

Ricci B. 
Évaluation :
1

They overcharged me for gas. Though they refunded me

HONEY B. 
Évaluation :
5

There was no dust or dirt on any of my items

linda g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

Employee during pickup was extremely thorough and super efficient at his job. Very friendly, did everything thing for me. Best experience I've had at UHaul.

Thomas H. 
Évaluation :
5

Awesome! James the manager and staff will go above and beyond for the customer! Merci

CHRIS N.  |  Premières impressions 
Évaluation :
5

Good truck.Very good service

Do B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melliza R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
4

1-800 # provided incorrect information on time needed for delivery of boxes to home. Issue handled by auburn dispatch timely and efficiently, and to our satisfaction.

James D. 
Évaluation :
2

The Auburn folx were great! However, this review is for the customer service 800 # after hours is a 1hr plus hold; and they still can't figure the issue of “return rental” using your online system. We had to try 3 different phones, 3 different web browser and still no online support. We figured it out on our own after 1hr 45mins. and we're still on hold for someone from the safe whatever department. Ridiculous.

TAFFY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISA VICTORIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Easy to check in and out thank you!

Travis P. 
Évaluation :
5

They did exactly what they said online they would do. Rented us a van at the time and price as stated. In and out. Nothing hidden.. The way business should be done

julie R. 
Évaluation :
5

Your staff are amazing! Pickup and drop off was smooth, all my questions were answered and they're all super helpful and knowledgeable! They helped me fit my to hitch ball, taught me how to hook up and drop off was convenient with my rolling in at 2AM. I'd absolutely recommend this site to anyone. Thank you for making my haul out easier.

Dawn W. 
Évaluation :
1

Completely dissatisfied I was forced to drive 40 minutes + to drop off here.

Brent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Location is very popular and staff is friendly and helpful.

Utuagiagi S. 
Évaluation :
1

It took 40 calls to get ahold of the location in one day, and it was hard to get ahold of the location on a number of occasions - with no alternative to contact the store for the service I was looking for. Answering the phone would be a great improvement - I had to spent close to a couple of hours just trying to get ahold of the store for a service.

Ecaterina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO G. 
Évaluation :
1

Location or equipment is ok but your customers services is very rude and unprofessional act like. When I went to pickup trailer, your customer service try to charge extra for insurance coverage without my knowledge, until I realize it and confronted him to remove it. When I returned a trailer that afternoon I also experienced unprofessional and uncontrolled frustratied and unhappy customer service. She just walked up to trailer without greeting or looked at me to acknowledge that she going to unhook a trailer. She acted unprofessional as she jerk a connections wire by rocking back and forth to forces out the connections. She can easily damages the wires hookup on my truck by the way she does it. As I was leaving I ask her if we are all done? She replied with very screaming loud voice yes!! And I said thank you. Again she scream loudly you welcome!!! Not one does she ever show the happiness or welcome atmosphere to this location. I would not have someone acted like this to be working for my company. To have someone like this is like having a hole in the s hip slowly sinking.

KEVIN T. 
Évaluation :
3

The price more than doubled from the last time I rented one will be using Penske from now on

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H.  |  Expérience générale 
Évaluation :
5

Customer rep was helpful & got me on my way. Unfortunately, your U Haul computer directed me to a drop off location that was NOT the closest to my home. The U Haul dealership closest to my home is also large rental/storage unit facility (not outside vendor) that I always patronize.

MICHAEL B. 
Évaluation :
2

Quoted and reserved price didn't include all charges. I was charged an additional 500 $after uhaul had possession of my items. Also not mentioned during the reservation, the fact that uhaul doesn't actually cover the area I moved to... leaving me to rent another uhaul to tow my uboxes. Worst moving experience ever. I tell everybody I see.

CHRISTOPHER E. 
Évaluation :
5

Everything is ok, thanks

RAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURTIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
5

Most customers won't report a malfunction on a truck, fearing they will be blamed and charged for it. Your yard people need to take the trucks out and actually test drive them from time to time to make sure they are running right. The one I had seemed to be running on 7 cylinders and was doing some back firing when I'd let off the foot feed. Also sounded like the muffler had a hole in it. When I informed the yard person, I'm not sure she really understood (or maybe she was busy and didn't care) what I was saying.

Gary C. 
Évaluation :
1

I have still not received my box. Today is May 19th and the guaranteed arrival date was May 15th. I have made multiple phone calls and no one seems to know for certain where the box is. The box was picked up on April 19th. It is over a month without me storing the box and I still do not have it.

Elizabeth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS G.  |  Expérience générale 
Évaluation :
5

I had an outstanding experience using this local storage service. I'm very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn't get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it's unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you're aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don't want to deal with the corporate practices of your company again.

HALEY M.  |  Expérience générale 
Évaluation :
5

One trailer tire was at 10 PSI of 60. Surge brake master cylinder leak. Surge brakes were not very useful towing my little 91 trooper. #2 trailer with either poor manitinance or not completing jobs properly.

Stephen C. 
Évaluation :
1

Our 1st reservation was scheduled for another location. We went to pick up and keys for truck weren't there. We then sat on hold for over 40 mins trying to get ahold of someone that could help us. We paid movers starting at 8:30am and didn't get back to the house to pack truck until almost 11am. Meaning we had to pay several hundred more dollars for our move. Worst experience EVER. Unsatisfied and will be contacting for a full reimbursement of your services. This should not have happened and when a customer calls to figure it out we shouldn't have to leave a voice message for a call back.

Britney L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER C.  |  Expérience générale 
Évaluation :
5

I would recommend the u-haul Center at 277th at hwy 167 service road because they have a larger inventory of equipment and are very helpful.

ilene M. 
Évaluation :
5

Retrain the guy who makes the reservations so that maybe he can understand the customers needs. While making the reservation for a trailer and standing in one locations parking lot I was told I couldn't rent an available trailer for another three hours however I could rent one in another location immediately.

EDWIN JOSEPH H. 
Évaluation :
5

Excellent customer service at drop off!!

Gordon C. 
Évaluation :
3

I made the reservation in advance but the amount of time waiting for the staff member to get everything prepared before sending me on my way probably was 20 minutes. Same delay after bringing the truck back!

ALAN D. 
Évaluation :
5

Great service and attitude!

DANIEL L. 
Évaluation :
1

Eat a dick.

SAUHNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis L. 
Évaluation :
4

Location is very convenient. Operating hours same. I would definitely be a return customer. They have a wide range of vehicles to rent for every need.

Ione S. 
Évaluation :
5

Very organized and very helpful on the many phone calls.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar S. 
Évaluation :
5

Dropped off trailer on 1st street in Yakima. 5-8-21 at 2pm Trailer makes a lot of noise when empty. Thanks Girl at U-Haul checked trailer Thank You Gayle Hellums

Gayle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

Great Staff and my whole experience there was wonderful!! Great management

Breaumond R.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

BRAD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

James the manager is Awesome!!!

NICOLE G. 
Évaluation :
5

I could not get thru to them on the phone, however The customer service in person was good.

Sachiko I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean V. 
Évaluation :
5

Wash the exterior body of the car as well instead of just cleaning the inside only.

Asunsion R. 
Évaluation :
5

while the customer service was great, the check in site was completely down which added a lot of extra time to the process. James Ngaarah was very kind and helpful throughout

Naomi K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
4

The hours could be a hassle at night

Joe S.  |  Expérience générale 
Évaluation :
1

Had to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.

Jimmy B.  |  Premières impressions 
Évaluation :
5

Super clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.

SARAH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette e.  |  Premières impressions 
Évaluation :
4

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr E.  |  Premières impressions 
Évaluation :
5

very helpful with emails for instruction and information reguarding my unit.

Daelyn P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea R.  |  Premières impressions 
Évaluation :
5

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew K.  |  Premières impressions 
Évaluation :
4

Bathrooms were in need of maintenance and cleaning at times.

Rene J.  |  Expérience générale 
Évaluation :
4

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe S.  |  Premières impressions 
Évaluation :
5

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flo H.  |  Premières impressions 
Évaluation :
5

Angelina and Jessica are phenomenal!!

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lincoln l.  |  Premières impressions 
Évaluation :
5

It was a great experience for two years! Enjoy it! Surprise everything was move out last Monday and of Course it was empty for couple days then literally came by Sunday to let them know I wanted to terminated my account on Sunday. I Literally didn't have the chance to check it for the the last time but I guess its was rented out right away so I didn't see it for the last time! But overall good experience would recommended in the future! Thanks for serving my stuff for the last two years!!

Sakyrine N.  |  Expérience générale 
Évaluation :
3

I would have given a 5 star review except for the fact that staff told me they have no lock removal help when I lost both sets of keys from the padlock I bought there, the day before I terminated my agreement with them, again I asked if they had staff that could help remove the padlock, staff said said yes, but for a 50 $fee, I rented for 6 mos. , I ended up buying a lock picking set off amazon and was able to pick that piece of crap lock in two minutes, anyway, nice facility, but staff should help reach out to people who have issues such as this.

Walter H.  |  Expérience générale 
Évaluation :
5

Great service and security at the North Auburn location.

Mark F.  |  Expérience générale 
Évaluation :
5

Thank you Uhaul for the great customer service and customer assurance.

Neriah Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rayann d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daris H.  |  Expérience générale 
Évaluation :
1

This has literally got to be the dumbest UHaul location I've ever met in my life. Not only did they never pay any attention but I flew over there and signed a piece of paper to close everything and donate my items. They continued for years after to tell me I was still being charged and the storage unit was still being held. They continued to call everyone I knew that they had a phone number for. I called so many times to clear it up until I could no longer deal with their stupidity. How the heck this place is still running with the same management, I do not know. Incompetence is putting it nicely.

Kayla G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H.  |  Expérience générale 
Évaluation :
5

Beat uhual facility in the state of Washington. Best Manager ever James panillie great attitude great leader and a great man all around!

VICTOR G.  |  Expérience générale 
Évaluation :
5

I would like say thank u the storage i had was for some one that was in need and dident have anywere to go or put his stuff im sad that we never got it switch in his name i thought he was a friend but he was only useing me and your storage unit .at the time i thought is was the right thing to do but in the end its my name and my problem it dident get paid luckly nothing was mine u guys were the best u informed me tons of times u were two nice u gave me and my friend more then enuff time to pay gave diffrent way s to pay u were never rude and wont to say that im sorry and this place is the best place to store your stuff .its heated the prices are great the staff is never trying to bother u there is nice bathrooms that some people disrespect there sould be card swips at them so u can try to pin point the ones miss useing something that is a blessing to have not one but two .theres nothing bad i can say other then the few people that miss use it .i messed up by helping some one that i sould of not helped and he lost his stuff and i wish i never did that and thank thank thank uhaul and hats down to every one who works there and the new people that watch the place at night they are perfect for your place and they are there for u guys and that was a great thing for that place .thank u again and if anyone needs a place to store there stuff this is the only place u sould go .#1

Patrick B.  |  Expérience générale 
Évaluation :
5

Love the new internet check in.

Myrna I C.  |  Expérience générale 
Évaluation :
5

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

DONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEY P.  |  Expérience générale 
Évaluation :
5

Thanks for all your help James and your crew!

Allan P.  |  Expérience générale 
Évaluation :
5

Didn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!

Alice D.  |  Expérience générale 
Évaluation :
5

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Jaqueline F.  |  Premières impressions 
Évaluation :
1

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Kenneth Anthony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERLEY B.  |  Expérience générale 
Évaluation :
2

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

Aaron C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annetta m.  |  Premières impressions 
Évaluation :
4

Took a week and a half to get someone on the phone to let them know I'd vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they've always been great, just maybe more staff would be nice. No one answered my email either.

Annette C.  |  Expérience générale 
Évaluation :
4

For the most part the experience I had at this facility was very good.

WALKER T.  |  Expérience générale 
Évaluation :
5

This Uhaul hands down the best in the Area?!

Breaumond R.  |  Premières impressions 
Évaluation :
5

The manager James is amazing

Breaumond R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline w.  |  Expérience générale 
Évaluation :
5

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Michael Alan C.  |  Expérience générale 
Évaluation :
1

They loocked me out for no Reason and then they try to make me pay for a system error

Gustavo D.  |  Expérience générale 
Évaluation :
5

I love this facility they are always so helpful and always super understanding

ROSA F.  |  Premières impressions 
Évaluation :
2

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Kyle W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcela H.  |  Premières impressions 
Évaluation :
5

After an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.

Stephanie S.  |  Premières impressions 
Évaluation :
5

Good job

Cruz A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos b.  |  Expérience générale 
Évaluation :
5

This storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.

cindye E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA B.  |  Expérience générale 
Évaluation :
4

Having the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and "hallway" goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I'm in the back of my unit.

Kathleen C.  |  Expérience générale 
Évaluation :
3

I pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.

Toby R.  |  Expérience générale 
Évaluation :
5

Great Customer service

mark a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nedina Nichole W.  |  Expérience générale 
Évaluation :
5

Fast and easy reservation/check-in. Great facility and staff.

william e.  |  Premières impressions 
Évaluation :
5

I had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service

GLORIA A.  |  Expérience générale 
Évaluation :
1

One of the worst experiences of my life. EVER

Kayla G.  |  Premières impressions 
Évaluation :
5

Customer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!

Enidina L.  |  Premières impressions 
Évaluation :
4

Great storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my

Susan J.  |  Expérience générale 
Évaluation :
5

Very helpful and professional I like them

Ahmed M.  |  Premières impressions 
Évaluation :
5

Very helpful and professional I like them

Ahmed M.  |  Premières impressions 
Évaluation :
5

I had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc

cindye E.  |  Premières impressions 
Évaluation :
5

Great service, thank you.

Lisa R.  |  Premières impressions 
Évaluation :
4

except the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great

Angelica G.  |  Expérience générale 
Évaluation :
5

the gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.

Angelica G.  |  Premières impressions 
Évaluation :
4

Overall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!

BREANNA H.  |  Expérience générale 
Évaluation :
5

No comment

Timothy James P.  |  Expérience générale 
Évaluation :
4

Card key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.

Susan A.  |  Expérience générale 
Évaluation :
5

I really was impressed by the staff's professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Lynn M.  |  Expérience générale 
Évaluation :
5

I like the security features.

Natalia P.  |  Expérience générale 
Évaluation :
5

My worker was great and patient

tracy m.  |  Premières impressions 
Évaluation :
4

No additional comments

Owen A.  |  Expérience générale 
Évaluation :
5

Never a problem great place great help.

KELLY F.  |  Expérience générale 
Évaluation :
2

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

gene d.  |  Premières impressions 
Évaluation :
4

Sometimes there is a long wait before you can be helped. Always happens when only one person working

karen k.  |  Expérience générale 
Évaluation :
2

Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

Anne S.  |  Expérience générale 
Évaluation :
5

This is one of the best U-Haul stores I’ve used in the last 25 years.

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Dont have any

tasha b.  |  Expérience générale 
Évaluation :
3

You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

Linda V.  |  Expérience générale 
Évaluation :
1

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

GAYLE H.  |  Expérience générale 
Évaluation :
5

The two ladies at this store were phenomenal! Two of the best ones I've ever come across in the 20+ years I've been renting equipment from U-Haul. Courteous service and total professionalism.

WILLIAM B.  |  Premières impressions 
Évaluation :
5

Bien

shawn c.  |  Premières impressions 
Évaluation :
5

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

Eileen H.  |  Expérience générale 
Évaluation :
5

James and the team are great.

DANIEL S.  |  Premières impressions 
Évaluation :
5

U-Haul made everything very easy from picking up the truck to dropping off in storage.

Erin E.  |  Premières impressions 
Évaluation :
5

Great place of buessniss and very nice and clean.

Wayland D.  |  Premières impressions 
Évaluation :
5

After initially getting a trailer that wasn't going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Megan K.  |  Premières impressions 
Évaluation :
5

We had a great experience at this facility. The staff was friendly and helpful.

Vern H.  |  Expérience générale 
Évaluation :
4

very friendly and helpful

Kathy P.  |  Premières impressions 
Évaluation :
4

The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

John S.  |  Expérience générale 
Évaluation :
4

There is always a line when I go into the office to get assistance but otherwise it was really convenient.

kara a.  |  Expérience générale 
Évaluation :
4

Received what I paid for.

Matthew C.  |  Expérience générale 
Évaluation :
1

I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

Cassie S.  |  Expérience générale 
Évaluation :
5

Staff was amazing!

lenin A.  |  Premières impressions 
Évaluation :
4

Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

TAMMY C.  |  Expérience générale 
Évaluation :
4

Thanks for respectful service

VALERIE f.  |  Expérience générale 
Évaluation :
4

very good service all things considered

daniel f.  |  Premières impressions 
Évaluation :
5

Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Stanton R.  |  Expérience générale 
Évaluation :
5

The guy that helped me was very helpful and nice

Julie C.  |  Expérience générale 
Évaluation :
2

Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

mark h.  |  Expérience générale 
Évaluation :
5

Good job

Daniel A.  |  Expérience générale 
Évaluation :
4

The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

Daniel A.  |  Expérience générale 
Évaluation :
3

My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

stephanie h.  |  Expérience générale 
Évaluation :
5

Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Angelina Maryann C.  |  Premières impressions 
Évaluation :
3

I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

Theresa C.  |  Expérience générale 
Évaluation :
1

I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

GUDMUNDUR S.  |  Expérience générale 
Évaluation :
5

Large facility and couldn't beat the price. I'm happy.

cameron g.  |  Expérience générale 
Évaluation :
1

Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

Min. P.  |  Expérience générale 
Évaluation :
5

Best price around.

cameron g.  |  Premières impressions 
Évaluation :
5

I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

Gina G.  |  Expérience générale 
Évaluation :
5

Driver was amazing, friendly , courteous, efficient!

donna K.  |  Expérience générale 
Évaluation :
5

Great service and storage place.

CLEMENTE P.  |  Expérience générale 
Évaluation :
5

Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Je la recommande fortement.

Niele G.  |  Expérience générale 
Évaluation :
5

James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I've ever seen. Thank you all and may God bless you.

alfreds o.  |  Expérience générale 
Évaluation :
4

I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul's roadside assistance is nonexistent. No response at all.

Zola S.  |  Expérience générale 
Évaluation :
1

Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Gerald Ray Baricuatro N.  |  Expérience générale 
Évaluation :
5

Great location and service.

Kristopher B.  |  Expérience générale 
Évaluation :
4

Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

johnathan s.  |  Expérience générale 
Évaluation :
5

Five star service that’s for sure

anna g.  |  Expérience générale 
Évaluation :
5

Thank you for keeping my stuff months at a time when I couldn’t pay it.

Brandi G.  |  Expérience générale 
Évaluation :
3

I only had 1 issue with trying to add my husband on the account other than that i had no issues

ROSALINDA F.  |  Expérience générale 
Évaluation :
4

Overall good but payments should be prorated. It's unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don't get overcharged.

Jeremy H.  |  Expérience générale 
Évaluation :
5

Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Mark A.  |  Expérience générale 
Évaluation :
5

Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Andrea K.  |  Réservation 
Évaluation :
5

Seemed like a safe place to come in and out of. Well lit open area outside.

Maureen M.  |  Expérience générale 
Évaluation :
4

Very courteous and helpful staff. Rentals were clear and straightforward.

Allison R.  |  Réservation 
Évaluation :
4

Everyone was nice

latorria h.  |  Réservation 
Non reviews have been submitted for this location.

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