Customer Reviews for U-Haul Moving & Storage of North Auburn

6 764 évaluations

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

(253) 850-4396

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Change the manager he is rude, he has no control on his anger if customer ask him a question he ignore first then second time he gets angry he told me " don't come to this location again" read other reviews and couple people there your own staff I can't say their name also said he is rude but cuz he is manager we can't say anything. Never come back to this location again ever.

amreet S. 
Évaluation :
5

They were very helpful from start to finish.

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores R.  |  Premières impressions 
Évaluation :
4

if container is going to be dropped off or picked up late or on a different day a curtesy call would be great so customers can adjust their day

Ronald S. 
Évaluation :
5

Helper was excellent!

Michael C. 
Évaluation :
3

Make sure the equipment is functioning properly. I rented a van and experienced the following: 1) Brakes locked up, that required roadside assistance. The positive, is the roadside assistance arrived within an hour of calling. The original wait time was going to be two hours. 2) Once I got back on the road the "Engine Needs Service" light started flashing. I was within 5 miles of the rental center so I was able to switch into another van. Both of these issues delayed my ability to complete my job that day. The positive, is that the staff worked with me to manage both issues in a professional manner.

Dan B. 
Évaluation :
1

The address on the Goggle app was not helpful it never gave proper directions

Oliver W. 
Évaluation :
1

The truck had no AC and the engine was incredibly loud. It was deafening when riding in the truck. It sounded as though the engine was not muffled at all. The headlights were incredibly dim, so driving later in the day was difficult. No trucks available to return to a different/closer location, so had to drive it all the way back to pick up location, which meant more miles and a higher charge. Needed the truck for an extra day, but was told by costumer service that we couldn't extend the reservation because it was already booked. Very inconvenient.

Lindsey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl J.  |  Premières impressions 
Évaluation :
4

Only issue was lack of information on the vehicle used to pickup the trailer at receiving location - did not know Uhaul would require vehicle maker, model, year, trailer hitch type and haul rating...then the RV plug type. Became frustrating as we were borrowing a vehicle and didn't have the information when requested which delayed receiving our belongings.

Michael B. 
Évaluation :
3

There were some shady people that were your customers I'm sure you can't help that. We saw a possible grab and stash from a kid on another unlocked vehicle so I know that area is crime ridden.

Jami B.  |  Expérience générale 
Évaluation :
3

I paid a small fortune to use a hand truck for 3 hours. I was told it was $7 + tax. I was charged over a hundred dollars. What a gyp. I'll never do that again.

Mike S. 
Évaluation :
5

I thought Cindy, the driver who drop off our u-boxes in Lakewood, WA, was amazing. She was so nice and so helpful. I was impressed by how well she handled the delivery and pickup of the boxes. Our items arrived in Ypsilanti, MI early and intact.

John T. 
Évaluation :
3

How about not treat the customer as an employee. By that, I mean honor the location of the pickup and drop off. Hire people to move vehicles for you. Don't force us to go to locations just to help you out. If we have to do this, there should be a discount applied. Pretty annoyed by that feature and would consider that when renting a vehicle in the future.

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar H. 
Évaluation :
5

Customer Service, friendly staff.

kenneth B. 
Évaluation :
3

Service took too long but employees were very helpful and nice. Easy drop off.

LaDonna A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Worked out perfectly.

ODIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian A M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myjha D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rebecca B. 
Évaluation :
5

Thank you for your help and working with me to get my storage tool unit emptied .And will refcomemmebd you for all the years excellent Service! I will recommend you to anyone I come across Who could use your service!!!

Roxanne B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madison H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICK M. 
Évaluation :
4

If you offer the option to pick up a truck online, check-in online etc, then why do I need to go inside the location to pick up the key? This makes no sense.

Jill P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHEL LEE D. 
Évaluation :
4

I don't know what else you can do, because it looks like the facility has ample amount of vehicles for rent. Thanks. Customer service was awesome quick

Angelina T. 
Évaluation :
3

I would recommend cleaning the trucks. I waseft smelling like smoke every time I got out of the truck. It was irritating to my sinuses and just made me feel gross. I would also suggest makinh the online check-in be an actual online check-in or just a love check in. If you have to go in and still wait for keys, it defeats the purpose. It was more upsetting to have the expectation of a quick pickup when you still had to wait to get the keys.

Leondra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
4

Just a couple of things, a cleaner exterior on the van could be cleaner and there was a check engine light on singling that it was overdue for a oil change.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FNU J. 
Évaluation :
5

Check equipment on truck before charging, review fees that are charged, not charge double. The staff was very polite but again fees were charged that should not have been.

Sherri P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIchael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
4

I had to call customer service; apparently there is a shortage of blankets so customers are getting SOME blankets but not 24 like we signed for…..this leads to a discrepancy i could be charged for and really shouldnt be happening. Several times i called and updated my card number and declared this blanket issue but the computer system is screwed up and the notes dont get saved. Get some software that works guys.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
1

They wore rude no customer services manners

Claudia C. 
Évaluation :
5

Great service

manuel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Travis was helpful and identified and fixed a blown fuse so that my vehicle would be able to pull the trailer.

DJ H. 
Évaluation :
5

The line was a little long for a Sunday morning but other than that I highly recommend this location for your uHaul needs. All employees I interacted with were friendly, knowledgeable and professional.

STEPHEN W. 
Évaluation :
5

The service that the young man, who checked the truck out to me was excellent. I appreciate his courtesy his knowledge of the product, and his expedients.

Tyree F. 
Évaluation :
4

People don't always know about the process picking up a truck. Random links from U-Haul may be ignored or not trusted. Recommend an SOP doc for customers on what to do once they check in at the counter. 1. Get checked in at the desk. 2. Select any addition equipment (if needed) 3. Inspect your U-Haul trailer or vehicle. You will receive a text message with link to walk through the process. 4. Complete the online inspection process. Etc, etc.

Eric G. 
Évaluation :
3

Slow at the desk

Kirk R. 
Évaluation :
5

This was our first time towing something, and Travis, Edwin, and their manager (the sweet lady), were all very helpful and kind. They taught us everything we needed to know, and we learned quite a bit. Very professional, and honestly really genuinely helpful and kind. In this day and age, kindness is not a weakness; even though most customers love to think that and tend to try and exploit it. These employees deserve to be recognized for their exemplary customer service and kindness. Blessed be!

Brittnie B. 
Évaluation :
1

Dropped off my rental hours before it was due (total use time was less than 8 hours) and was charged for two days even after waiting around in the lobby for 20 minutes asking multiple people if there was some kind of confirmation I could get to confirm that the rental was returned in their system and being told to just wait for the receipt in my email and there was no check in needed since I dropped it off. I could have hired a tow truck for less than they charged me.

Virte F. 
Évaluation :
2

For such a large location it was understaffed. Everyone was trying their best but there were far too few employees around. I opted for the purely mobile pickup and it was not smooth at all. When it came time to pickup the truck it kept telling me to find a truck number that simply wasn't there. It directed me to the "parking lot" which is really confusing at this location. Eventually after four reshuffles it directed me to a truck under the tent that I could find. When it came time to get the keys I had to go inside and wait for an employee to show up - there were 3 people in line and it was awkward to skip it to ask for the keys aside. The truck wasn't clean (not the fault of the person doing the cleaning) so I had to wait for that to conclude. There was simply too much interaction for a purely advertised mobile pickup.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Everything was great except the truck. I'm 50+, driven 100's of vehicle - that truck might have been the worst. Steering/handling was so bad it felt unsafe at highway speed. That thing needs to be retired.

Colin U. 
Évaluation :
5

Please be sure to have workers offer to not be charged if the box arrives late. For the number of days it's late, that should be added on to the original pick up date for the empty box please. I had to talk with a couple of different people for this to happen.

Celena Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mohammad F. 
Évaluation :
5

Drive up and dropped off. Can't get easier than that.

Shannon C. 
Évaluation :
2

The vehicle was great. When I got in the truck I realized the mileage was overstated by one mile. The contract stated the mileage was 6159, however; it was 6160. While in the parking lot I called the office 253.850.4396 spoke to Amber about the mileage being off, she said she would make the correction. After I received my final paperwork, I found the mileage was not corrected which means I paid $0,99 more than I should have. I realize $0,99 is not much money, however; the mileage calculation should have been corrected.

Sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sergey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE J. 
Évaluation :
5

Everyone there was so nice and helpful!!! Merci.

Kirsty F. 
Évaluation :
3

I was supposed to have my vehicle at 5:30. I began the check in process at 5:17 AM but ran into issues logging in. I called customer support but did not get assistance until 6 AM. By the time all was said and done, I didn't get my vehicle until 6:30. Cutting my moving time by an hour that was really needed.

Jean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoocher K. 
Évaluation :
1

Turned the van in and got a call several hours later accusing me of not turning it in. The man at the desk that I gave my key to said if I didn't need a printed receipt I was good then some woman called me and was very rude. Please teach better customer service and get a better way to return equipment.

Amanda M. 
Évaluation :
4

1,89 a mile!!! That's way to much to ask for 10 year old Truck. I understand inflation but almost doubled in 2 and half years.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RuthvikChowdary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAHYA MOHAMMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanjun Z. 
Évaluation :
5

Website had lots of issues. Several times the phone connection with agents was really bad.

Mike G. 
Évaluation :
5

Description of Box Truck should be listed without Granny's Attic...it would be helpful for planning.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN G. 
Évaluation :
5

Optional 1 day rental, when is possible choice by the customer not by uhaul 2 days mandatory

Francisco A. 
Évaluation :
5

The fellow that received the truck was cheerful and helpful - I was out of there in under a minute.

Robert W. 
Évaluation :
5

Very friendly and helpful staff.

Annette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON JONN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rashea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Excellent and very friendly customer service

Quoc hung N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN G. 
Évaluation :
3

The brakes were bad. Very loud. Not safe.

Seth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandeep S. 
Évaluation :
5

It was super hard to find the lock box to drop off the keys after hours. We ended up driving around to the back and we found a drop box with a super small sign next to it saying that it was for keys. The app was supposed to show the location of the box but we accidentally clicked out of it and couldn't bring it back up.

Joshua M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA RAYMOND L. 
Évaluation :
1

This was the worst experience I ever had, I was over charged , it came late, arrived late, and both the movers cancelled and I was upcharged, I had to pay $900 for movers that were supposed to be $250

Justin S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
4

Vicky Thompson in Auburn, WA went above and beyond her job to make sure I had a truck after I was sent to the wrong location almost a half an hour away (this exact scenario also happened 3 years ago when I last moved. The guy in front of me today said it has happened to him twice now too). She did all of this by herself first thing this morning while also assisting other customers at the same time because this location was understaffed (per usual). Uhaul is very lucky to have an employee like Vicky that can properly resolve these glaring and reasonably fixable scheduling issues that Uhaul can't seem to get a grasp of at the corporate level. Vicky is the only reason Uhaul received a positive rating based on my experience today and in the past.

Andy P. 
Évaluation :
4

Have another key drop off location near by the equipment return location. NOT all the way across the other side of multiple buildings. Also have the employee who is dealing with the customer inform us where to return the key if bringing back the equipment early.

GERALDINE C. 
Évaluation :
5

I interacted with a couple personnel in the yard and both were knowledgeable, helpful, and friendly.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
1

Better customer service, and more politeness.

KERRY S. 
Évaluation :
1

Very bad,the truck broke down, a mechanic arrived and it took about 4 hours, in the end he couldn't repair it, my things were inside the truck, I lost hours at work, I was literally lying on the street, the next day I went again for the truck and it was not yet repaired, they wanted me to unload the things again, very bad attitude of the manager, it took three days to be able to move the things, in the end they did not want to give me any refund or discount, on the contrary they wanted charge me more!!!!!

carlos S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY N. 
Évaluation :
1

I constantly received automated emails and text that were incorrect. Calling staff wasn't any better. No one ever has answers or followed up. I had to call you and beg for information. I'll be sharing this experience with everyone I know. Uhaul failed completely.

Steven F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tou H.  |  Premières impressions 
Évaluation :
5

U-haul made moving in and returning your truck the most memorable I was in a very bad situation they gave me a very good deal on a truck I ended up I ended up returning it A-day late and I did not charge me I Wasn't able to refill the gas tank but half way but half way and they were so understanding They made my life a little bit easier easier I want to put a thank you on everyone that helped my moving process yes better and manageable thank you to u-haul

Rane C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor P.  |  Premières impressions 
Évaluation :
5

Layla, Vicky, and Tanner were all a huge help! Uhaul corporate messed up our reservation at another location so we were sent to Auburn North where Layla and Vicky graciously cleaned up corporate's mess. I highly recommend this location.

Blake Y.  |  Premières impressions 
Évaluation :
2

The new management is crap. Would not let me make partial payments so I fell way behind when I could have been making payments every other week to get caught up. So I had to do a move out deal. They never answer the phone at this location. Have to go in to get the simple questions answered. I will never use uhaul storage again.

Chaleen L.  |  Expérience générale 
Évaluation :
2

Changed access hours unannounced lots of break ins apparently

Gregory O.  |  Expérience générale 
Évaluation :
3

Overcrowded with trucks/vans, such that they’re filling up spaces across fro loading ramp, making it difficult and dangerous to back a trailer up the loading ramp.

Eric T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy P.  |  Expérience générale 
Évaluation :
5

The stuff is great!!

Breaumond R.  |  Expérience générale 
Évaluation :
5

My experience at this u-haul location has been wonderful for over seven years. From getting propane refills, renting trailers, storage, and u-box containers.

david t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S.  |  Expérience générale 
Évaluation :
5

Efficient and super easy process!

Sara F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don V.  |  Expérience générale 
Évaluation :
5

Superior and uncompromising by comparison

Susan O.  |  Premières impressions 
Évaluation :
3

Roof leak over my couch, this is the mayor reason why I moved out.

Carlos P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelina L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christophe B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W.  |  Expérience générale 
Évaluation :
5

Our experience with the UHaul Supercenter Auburn team was absolutely positive and we heartily recommend them for anyone with a simple or a complicated move. The management and crew were beyond helpful, capable,and knowledgeable. We could not have proceeded through the stages of our large move without their knowing and watchful eyes. My partner and I were recognized by every staff member, and our move was fully tracked by management and staff throughout the entire process. I would not have had the trust to commit to the U-Box service without knowing that the management team would be on top of scheduling the boxes for packing, moving, and transport out of state. Their recent changes in storage area hours and rental policies effectively mitigated the impact of non-storage activities. I applaud the management team for their willingness to adapt the storage rental and facility policies to protect the safety of UHaul customers. Beyond the policies, they also carefully and consistently watch the security camera feeds, and maintain a strong presence with frequent walk throughs. Attention UHaul Corporate: UHaul SupercenterAuburn management and staff are a DREAM TEAM. Please continue tp provide them the autonomy they need to respond to any shifting challenges at this facility.

Janeane H.  |  Expérience générale 
Évaluation :
5

Very impressed how clean the facility was and that the building is monitored by security! Staff was excellent! Fortement recommandé!

Susan H.  |  Premières impressions 
Évaluation :
5

Merci.

CHELSEA E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M.  |  Premières impressions 
Évaluation :
3

There was no lock in the locker so I had to go to the office to get it which makes the online move-in option worthless. It was also secured with a super strong zip-tie so someone from the office had to come out to break it for me. The limited access hours are a problem as I planned to organize my storage over the holiday but the office is closed so I can't access my storage on that day.

Anastasia G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shabriana D.  |  Expérience générale 
Évaluation :
5

Staff went above and beyond to accommodate me, even went as far as helping me unload a few items to get me out quicker because I had stayed a few minutes behind closing time to finish unloading and to drop off equipment.. Don't remember his name, wore a Scooby-Doo hat, but he deserves a raise!

AUSTIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorna K.  |  Expérience générale 
Évaluation :
4

Employees are friendly and courteous making check-in a pleasant experience. Building interiors are extremely clean and comfortable. Could use better organizing outside though.

Darilee I.  |  Online Move In 
Évaluation :
5

They were super helpful.

Santiaga H.  |  Expérience générale 
Évaluation :
2

The associate who helped me, Vicki was wonderful. They were understaffed and the wait was horrible, lines were long and the customers were angry. Not a good experience but Vicky was so helpful and doing her best to keep everyone happy

ANNA J.  |  Premières impressions 
Évaluation :
5

I hope the hours for store closure get better. How about not 7 pm; but, go for closure at 11:00 pm or 24/7? Thanks for the excellent customer service at the door first time!.

Brian h.  |  Premières impressions 
Évaluation :
5

The girls in the office were so accommodating and friendly. Professional but great sense of humor.

Catrina C.  |  Premières impressions 
Évaluation :
3

The lock was not in my locker making the online ordering and check-in worthless because I still had to go to the office and speak to someone to get my lock. I already unloaded my car and went to the locker before I found out it wasn't there, so I had to leave my things unsecured to go to the office. I wasn't impressed with the attitudes of the people in the office who seemed annoyed I was asking them for the lock

Anastasia G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita R.  |  Premières impressions 
Évaluation :
5

THE NEW GENERAL MANAGER IS AMAZING!!!

Breaumond R.  |  Expérience générale 
Évaluation :
4

I had never used a storage facility before and I was skeptical. I was very surprised at the ease of the rental process and the cleanliness of the facility. I would definitely use this (Kent) storage facility again.

terrie w.  |  Expérience générale 
Évaluation :
4

The bathrooms for the customers were not well stocked and hadn't been cleaned in too long. Otherwise this place was wonderful. I am thinking of moving all my storage to this facility.

Kyla M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAIME WILLIAM M.  |  Expérience générale 
Évaluation :
5

Continue to give great service

kevin h.  |  Premières impressions 
Évaluation :
4

The only thing is I walked away not knowing when my bill is due, how much my monthly total is, or how to even pay monthly. I'll have to call today to find all that important information out!

Kathy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto B.  |  Expérience générale 
Évaluation :
5

Staff were so helpful and friendly!

Jadyn C.  |  Expérience générale 
Évaluation :
5

It was the best place I had real team members working together, they kept everything clean, and i will tell everybody how you kept up, the cleanest, and I know I'll be be back again if need you to storage my stuff again. Thank you for you hard work that you give to your community. Stay out there we work together this Thank everythinf, sign Mel Moses

Melvin Merritt M.  |  Expérience générale 
Évaluation :
1

My stories got broken into and I did the whole process that they provide you and at the end didn't help me with anything even with the insurance company couldn't do anything because I didn't have enough proof or receipts for my items I have stored away and and then expected me to pay rent for the following month so I decided not to pay them at all because I didn't feel that the next stuff I would to bring in would not be secure and so that they won't take no action for so I wouldn't recommend U-Haul at all to secure my stuff in storage since my unit was on the second floor with needing to have a U-Haul card to access building and elevators so how do you lose some big wheels that are Chrome and shiny with new tires and bunch of stuff and boxes leave the building without being noticed

Cesar S.  |  Expérience générale 
Évaluation :
1

I was wrongfully accused of something I didn't do and locked out of my storage and no one ever even asked me or let me know what happened

SARAH A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor T.  |  Premières impressions 
Évaluation :
3

It was very confusing to figure out where the unit we rented was located. THey could have ben more specific as to where our unit was located

Mary S.  |  Premières impressions 
Évaluation :
5

Love the staff, been there for almost 8yrs. Je la recommande fortement.

Andre Alexander M.  |  Expérience générale 
Évaluation :
2

James the manager is rude and picks and chooses whom he is nice too..he is big on stereotyping. Which isn't fair plus he makes decisions based on one sided stories isn't fair by any means. Then when His decision was made he left and went on vacation. That is not how you do or run a business. The facility ALWAYS has garbage and junk all thru out the parking lot. So if you got rid of him and another worker that works in the office then it would be ok...until then I give you 0 stars and wouldn't recommend it to anyone.

Candice P.  |  Expérience générale 
Évaluation :
3

Just wish the entry and elevator worked better. I sat and waited 15 minutes for elevator

chrishten f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary J.  |  Expérience générale 
Évaluation :
5

Muy agradecido con el personal.

Alberto B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene b.  |  Expérience générale 
Évaluation :
5

The best thing I loved about the storage facility is the security. The building was chilled just right. Sense I used the facility doing the height of the summer heat, it was a welcome relief to walk into that cool building. Anytime I had a issue the staff was always their to get it resolved.

Brenda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. O.  |  Expérience générale 
Évaluation :
4

Bathroom was horrible with no toilet Paper or seat covers available in either Bathroom. I was therein the a.m and again in the p.m bith times messy

Gregory O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeona F.  |  Premières impressions 
Évaluation :
3

I had to move out after 7pm and the main doors to the storage were closed at that time, which is out of business hours for U-Haul, but not for their customers. Here is the situation: using the lateral door is a pain on the neck because you have to make sure the load was perfectly fitted to cart's size, otherwise you need to find ways to make it fit. Also, the lateral door should be only used for emergency as opposite to operational door. It is very difficult to get out specially when you have to move multiple carts at the same time. Also, there was a time when a lady tried to use their card and we were 'stuck' outside the warehouse for 20 minutes... yes, it is a security mechanism for U-Haul and very insensitive for customers waiting outside. I was there at 8pm awaiting for the door to open, while the GM was enjoying time with his children at home !!! U-Haul you could do better at balancing your Pentagon-like mechanism with a more sensible customer focus approach.

Jose V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G.  |  Premières impressions 
Évaluation :
3

The service was a bit wanting. The lady that took my details seemed like she was being rushed and had other places to be, even though my husband and I were the only cutomers there at the time. She took the form I filled in and botched all our names and contacts. Not sure whether she has a problem reading or just didn't like having us there. Anyway, I'm now going to have to correct all that in my next visit. Waste of time. The guy that showed us around though was awesome. He should get a raise.

Chao B.  |  Premières impressions 
Évaluation :
5

I just rented this weekend. Been there twice but I did notice a lot of garbage at the front door that people just left. That is so disrespectful to u haul and there customers. Other than that the place is very clean.

Teresa M.  |  Premières impressions 
Évaluation :
5

Y'all treated me like family during an extremely difficult year. Your understanding and going above and beyond for and with me is priceless. I cannot thank you enough.

Stephanie G.  |  Expérience générale 
Évaluation :
5

Ended up not needing it, but the employees were great! I sat in the parking lot for five hours waiting for my loaders to come.

Rachel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VORSHAYN W.  |  Premières impressions 
Évaluation :
5

Good service , but storage card key difficult to use .

ELVA R.  |  Expérience générale 
Évaluation :
4

Only issue i had was when i was going to unload stuff out of my truck onto a cart&take it inside to put in unit, but there was a young man inside the building that i wasnt sure about who he was or why he was standing there just inside the glass doors. I was alone, new to the place&at that moment, i was terrified So i just bagged it, decided i'd just wait until today&i left

MICHELLE L.  |  Premières impressions 
Évaluation :
5

Friendly staff. Units are clean and access times are reasonable.

Sarah F.  |  Premières impressions 
Évaluation :
5

I'm having problems to enter the storage building my card key isn't working sometimes

ELVA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuere S.  |  Premières impressions 
Évaluation :
3

my unit was broken into

Aleta Jean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaSheana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman M.  |  Premières impressions 
Évaluation :
5

Very good storage space and location. Very clean.

James V.  |  Expérience générale 
Évaluation :
1

Rude staff. Unhelpful. Lazy. And inpatient. No soap or toilet paper in bathrooms. Also what made me more upset is them cancelling my reservations after we had called them to say we are running late. And the no worries. 15 minutes later reservations were cancelled. Uhaul workers have no clue what they are doing. And they really don't care about people or helping anyone. They don't care about your needs. Please get people in that actually care. Please hire people that will do there job right !!!!

JOY S.  |  Expérience générale 
Évaluation :
5

Angelina was exceptionally friend and professional!

WILLIAM B.  |  Premières impressions 
Évaluation :
5

The place was very clean with a state of the state of the art security system. I love the security card and how it worked. I put my lock on the latch after closing the door but forgot to slide the latch to the closed position. When I used my card to check out, it indicated my door was opened. I went back and it looked okY but after further inspection to lock was in place but the holes didn't line up so the door could still be opened even with the lock on tbd latch. Thankful for the state of the art monitoring system. The place is very clean and very well kept. I would use this place again in a heart beat.

Marcelino S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie H.  |  Expérience générale 
Évaluation :
5

The facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.

Daymon E.  |  Premières impressions 
Évaluation :
5

Best place I've ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.

michelle h.  |  Expérience générale 
Évaluation :
5

The facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.

Marcelino S.  |  Premières impressions 
Évaluation :
4

Check in procedure seemed redundant. A lot of what they were filling out I already had completed online. Le personnel était amical et serviable. The price I ended up paying when I received the unit was $5 more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.

Kevin R.  |  Premières impressions 
Évaluation :
1

I'm so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn't help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn't get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn't work. Oh and a lot of problems. I don't complain ever. But worse experience ever.

JOY S.  |  Premières impressions 
Évaluation :
5

There was no dust or dirt on any of my items

linda g.  |  Expérience générale 
Évaluation :
5

Awesome! James the manager and staff will go above and beyond for the customer! Merci

CHRIS N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melliza R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS G.  |  Expérience générale 
Évaluation :
5

I had an outstanding experience using this local storage service. I'm very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn't get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it's unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you're aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don't want to deal with the corporate practices of your company again.

HALEY M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER C.  |  Expérience générale 
Évaluation :
5

Great Staff and my whole experience there was wonderful!! Great management

Breaumond R.  |  Expérience générale 
Évaluation :
4

The hours could be a hassle at night

Joe S.  |  Expérience générale 
Évaluation :
1

Had to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.

Jimmie B.  |  Premières impressions 
Évaluation :
5

Super clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.

SARAH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette e.  |  Premières impressions 
Évaluation :
4

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr E.  |  Premières impressions 
Évaluation :
5

very helpful with emails for instruction and information reguarding my unit.

Daelyn P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea R.  |  Premières impressions 
Évaluation :
5

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew K.  |  Premières impressions 
Évaluation :
4

Bathrooms were in need of maintenance and cleaning at times.

Rene J.  |  Expérience générale 
Évaluation :
4

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe S.  |  Premières impressions 
Évaluation :
5

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flo H.  |  Premières impressions 
Évaluation :
5

Angelina and Jessica are phenomenal!!

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lincoln l.  |  Premières impressions 
Évaluation :
5