Customer Reviews for U-Haul Moving & Storage of North Bergen

Évaluation :

5

I would love any time access but overall, super clean and well maintained

Évaluation :

5

Very good service

Évaluation :

5

Place was clean and safe,all staff were friendly.

Évaluation :

5

Very friendly staff and helpful. Clean location safe and secure

Évaluation :

5

Thank you for help

Évaluation :

5

I was informed that the storage area was available access till 10pm. When I went to check the storage a rented I was informed it was till 7pm. A bit concerned because I work and if I need to do anything I need to rush.

Évaluation :

2

No lift for bring your items to second floor i'm disabled that's ridiculous, then first floor 40 dollars more robbery. Trying to ask questions about a Upod nody knows nothing can i tow one with my car? I don't know it's on the internet meanwhile the picture of a car towing it is right behind her head! I was told you know you could've checked in on line, i'm lime no i tried three times wouldn't allow me so i had to buy a lock which you get free if you check in on line that was bullcrap.. many people there not getting questions answered or complaining I just felt bad vibes with this whole event and pulled out.. I'll deal with the Jersey City Uhaul if i have any needs Good luck!

Évaluation :

1

- The lines are rediculously lengthy to even return the key or gain the truck. No structure in place. - Express lines needs to be implemented for 24/7 truck share options. No point of standing in the same line as those who are not there to get a truck and just taking 20 minutes to ask generic questions. Utter chaos in the facility! - Checkin process is very outdated and slow. - Customer service at Uhaul online is beyond terrible, they don't have attention to detail, had to rearrange my order a few times because they always end up missing crucial details. - The movers (although a separate entity) did not communicate or show up at all. - "24/7 truck share" option is the biggest joke. You still need to go to the office and wait for an hour in line for your turn to check in for a truck as they need to still verify your license and do 2 phone calls. They always lie on the phone! The list goes on. Sorry, someone needs to bring these things into attention!

Évaluation :

1

Manager SUCKS and should be fired. Stood right on the side and pretended he did not hear a customer getting upset. He chose to allow my situation to escalate instead of DOING HIS JOB and deescalating a situation because his employee was a f**king moron.

Évaluation :

1

Woman at the counter DOES NOT know s**t about uhaul. She charged me 3xs and kept adding additional fees before telling me EVERYTHING I needed to pay. Pure ignorance and lack of knowledge.

Évaluation :

5

Servicio de primera calidad

Évaluation :

5

Me gusta el lugar es conviniente para mi negocio y sobre todo Michael Araujo es un exelente manager y muy amable he recomendado a par de amigos ahora parquean ahi gracias por las facilidades que nos Dan

Évaluation :

3

I had to wait 30 minutes for someone to return the lock for the unit. Overall it was a positive experience.

Évaluation :

5

It was a pleasure doing business with Michael Araujo (General Manager) and his team at U-Haul Moving & Storage of North Bergen. Michael went above and beyond to ensure that I was able to get access to the storage facility after hours. I am grateful for his professionalism and courteous nature.

Évaluation :

5

Fue una experiencia agradable tanto con el personal de atencion al cliente como el acceso seguro y practico a las instalaciones de almacenamiento. Excelente limpieza ! Muy satisfecho...!!!

Évaluation :

5

Excelente service thanks you

Évaluation :

4

Only wish it was accessible 24 hours. My work schedule keeps me out until late at night and I had to leave work early to get there while access was available, which meant I lost out on working and money. The staff is AWESOME especially Anky she is the best and José is very friendly and helpful as well. The only suggestion would be to fix the area in the doorways because the large chunks in the concrete make it very difficult to push or pull the carts to the door without loosing your stuff and if the edges were feathered down better the carts would roll much better. Other than that it was a very good experience and I would highly recommend.

Évaluation :

5

La atención es súper buena sigan adelante que Dios me los bendiga siempre a todos

Évaluation :

4

Facility is nice, clean but too expensive compared to the area surounded by competition.

Évaluation :

4

CheckIn took longer than expected. And On the mail it mentioned a free lock will be provided but at the counter they mentioned that I had to do it online to get the free lock, hence I had to pay. The email should have been more specific.

Évaluation :

1

My phone U-Haul experience was a total fiasco. You representatives suck! Providing wrong information. Not following thru with requests. Day before, no dollies, day of no truck and I was back and forth on the phone constantly between N Bergen and Jersey City! I can't wait until the day I remove my belongings from your facility!

Évaluation :

4

Overall good experience

Évaluation :

5

The team over at Uhaul in North Bergen were extremely professional and well mannered. Even when there was miscommunications, they never put me in a position where I felt taken advantage of. I cleared my storage unit out on Christmas as a gift to myself and they helped me avoid any additional charges which allowed me to provide a few good last minute Christmas Gifts for my 3 week old Firstborn son. I am pleased overall and will be returning for business with this facility.

Évaluation :

5

Good experience!

Évaluation :

3

Front desk staff was rude and Not helpful. Refusing to show us storage facility. After renting unit it was Very unclear how to get into unit. Had to return to office several times for help. The rest of the staff encountered were very helpful. Once inside, everything ran smoothly.

Évaluation :

5

Excelente servicio a los clientes los muchachos se preocupan por dar un manifico servicio...

Évaluation :

2

The manager try to charge me an extra month after I turn my storage over

Évaluation :

1

I have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more

Évaluation :

5

the employees were always very friendly and helpful in the office every one was very kind nd ready to help you

Évaluation :

4

staff was best

Évaluation :

5

Thanks for your service

Évaluation :

5

Respectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!

Évaluation :

5

Merci

Évaluation :

5

Helpful staff and prompt service.

Évaluation :

4

I appreciate the extra effort by Michael to get the make the door easier to lock.

Évaluation :

5

Michael and his team are very professional.

Évaluation :

2

After spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.

Évaluation :

4

Me gusto la seguridad, limpieza, orden y buen trato. Merci.

Évaluation :

2

I reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.

Évaluation :

3

The setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.

Évaluation :

4

the unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.

Évaluation :

5

The staff was very understanding and explained everything.

Évaluation :

5

Michael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!

Évaluation :

5

Very well run. Staff very knowledgeable, friendly and helpful. Facilities very clean

Évaluation :

2

I was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...

Évaluation :

5

It was a great experience for me. The storage units look clean and well maintained.

Évaluation :

5

No problems

Évaluation :

5

I was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra 20 $on top of my storage rental!

Évaluation :

1

Frustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.

Évaluation :

5

Un personal muy amable y respetuoso

Évaluation :

5

Good customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.

Évaluation :

5

The staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience

Évaluation :

5

I have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.

Évaluation :

4

I just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place

Évaluation :

5

This Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices

Évaluation :

5

Very friendly and personal service experience.

Évaluation :

5

Clean place ... friendly people

Évaluation :

5

Michael the manager was very helpful at a time that can be very stressful

Évaluation :

5

Very clean and well maintained facility.

Évaluation :

5

Michael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.

Évaluation :

5

Michael and the whole team are committed to providing great customer service.

Évaluation :

5

Very easy to entry and clean place nice and friendly people fast to store your things

Évaluation :

5

Extended access hours past 10 pm would be nice

Évaluation :

2

Rude employees, different information about charges.

Évaluation :

5

The only thing that could make this better would be expanded access hours

Évaluation :

5

Janeese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!

Évaluation :

4

Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

Évaluation :

5

The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Évaluation :

5

Ynesse was great. She was professional and very nice to work with. Clear and patient

Évaluation :

4

Good service

Évaluation :

5

That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Évaluation :

5

Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Évaluation :

1

Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

Évaluation :

1

I was completely over charge !!! Manager Michael Araujo, wasn't helpful or emphasized. I've used this company before in Others states and it's the first time that I feel so over charge & disappointed

Évaluation :

5

Great and convenient facility

Évaluation :

5

Perfect

Évaluation :

5

Staff was very professional and courteous great team..

Évaluation :

5

My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

Évaluation :

5

Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

Évaluation :

5

. . .

Évaluation :

1

The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Évaluation :

4

Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

Évaluation :

5

Excellent service

Évaluation :

5

Excellent service

Évaluation :

5

My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

Évaluation :

4

Very polite and courteous service .. will use again and refer customers!

Évaluation :

5

Can you plz signal access to premises from tonelly ave south by 67 st

Évaluation :

5

Bien

Évaluation :

5

Great Service and very Friendly

Évaluation :

4

Good experience

Évaluation :

1

I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

Évaluation :

5

The agent is a excelente person

Évaluation :

5

Good!!! Ezcelent services Thanks.

Évaluation :

5

Everyone was really helpful and kind! Thank you!

Évaluation :

5

I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

Évaluation :

5

Friendly and efficient staff.

Évaluation :

1

Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

Évaluation :

5

Awesome team and experience!

Évaluation :

3

Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

Évaluation :

4

It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

Évaluation :

3

uhaul charge the monthly payment even when l let know l move out l hope so they return my money

Évaluation :

5

Everyone were very helpful!

Évaluation :

5

Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

Évaluation :

5

All good

Évaluation :

5

The lady that took care of me was excellent and answered all my questions like a pro !!

Évaluation :

5

Sensors for lighting could be better otherwise great place for storage

Évaluation :

5

Very nice staff 👌

Évaluation :

3

The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

Évaluation :

5

He was very polite.

Évaluation :

5

S.O.

Évaluation :

5

Very helpful staff

Évaluation :

1

Horrible service. Will never rent a storage at your Facility again.

Évaluation :

5

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

Évaluation :

5

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

Évaluation :

4

The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

Évaluation :

5

Very nice 👌😊 The best service I will recommended ty

Évaluation :

5

Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Évaluation :

5

Place is amazingly clean, staff is friendly and accommodating. Love this place!

Évaluation :

5

Their service and the employees are absolutely helpful!

Évaluation :

5

GM Micheal Aroujo is Great....Thats all i will say

Évaluation :

4

Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

Évaluation :

2

Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

Évaluation :

5

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

Évaluation :

5

Good customer service awesome.

Évaluation :

1

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

Évaluation :

2

WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Évaluation :

3

Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Évaluation :

5

Merci.

Évaluation :

4

Always received great help from everyone!

Évaluation :

5

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

Évaluation :

3

At this location, it seems pretty standard for all employees to just seem careless and rude. I'm always uncomfortable when getting to this location and I never see a smile in any employees faces

Évaluation :

5

Good service.. Thank you

Évaluation :

5

Thank you for everything

Évaluation :

5

The storage has everything I need both the service and staff. Merci

Évaluation :

4

no further comments

Évaluation :

5

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

Évaluation :

5

Nice and friendly service.

Évaluation :

1

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

Évaluation :

5

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

Évaluation :

5

Michael is the best

Évaluation :

5

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

Évaluation :

4

bon

Évaluation :

3

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Évaluation :

3

Had an average experience

Évaluation :

5

Great location

Évaluation :

1

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

Évaluation :

5

　　　Excellent 　　　　　　　　　　　　　　　　　　

Évaluation :

5

Get staff Thanks!

Évaluation :

5

great

Évaluation :

5

Dina was very pleasant and helpful

Évaluation :

5

wagner did a great jb

Évaluation :

5

The location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.

Évaluation :

5

Wagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.

Évaluation :

1

The lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn't EVER use this again

Évaluation :

5

Speedy customer service. Always a smiling staff. Profesional and knowledgeable.

Évaluation :

1

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

Évaluation :

5

U-HAUL the best!!!

Évaluation :

5

Nice & good

Évaluation :

5

This store’ all staffs are so nice and helpful

Évaluation :

5

We rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.

Évaluation :

5

Was very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.

Évaluation :

1

The representative and manager at this organization are very unprofessional.

Évaluation :

4

I have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer

Évaluation :

5

Excellent

Évaluation :

5

The staff was very supportive and clear

Évaluation :

1

Terrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.

Évaluation :

5

A

Évaluation :

1

No good service

Évaluation :

5

Michael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.

Évaluation :

5

It was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.

Évaluation :

4

Customer service is a little slow.

Évaluation :

5

Wonderful service great experience...

Évaluation :

1

Staff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.

Évaluation :

3

Great facilities but unfriendly staff.

Évaluation :

5

No further comments.

Évaluation :

5

I would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.

Évaluation :

5

Lady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn't make me walk back downstairs - this is customer service

Évaluation :

5

Aucun

Évaluation :

5

A most friendly & professional staff!

Évaluation :

5

excellent U-haul storage facility. Clean, new...very helpful staff and great hours!

Évaluation :

5

Excellent

Évaluation :

5

Friendly, helpful, and attentive.