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Cari M.Customer Reviews for U-Haul Moving & Storage of North Carlisle
Testimonials From Recent Customers
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I love the convenience and value of this location.
Andrew D.Quick and easy through the entire process
Christopher O.You can keep the location opened. Many don't have a way to get to the other location. This location is strategically place where many have access to. It should at least be a uhual rental hub only, no storage. Or maybe a pick up drop off location for those like me who reserve online and who find this location closer to them than any other location. Just a thought from a constant loyal customer.
MARIO M.Easy to drop off with no staff. I recieved my email reciept in a very timely manner.
Michael R.Stay opened is what you can do. It is strategically located where many people can get to it easily. I don't have a car so to pay Uber or Lift to get to the new location is extra money we don't have. Already pay $8 to get to this location it is going to double to get to your new location. Please reconsider keeping this location opened. Thank you. Plus the staff there are wonderfully friendly and helpful. Merci.
MIGUEL M.Good service
Raul V.Immediate assistance in checkout when I pulled in. Friendly, helpful associate. Very clean facility - worker was cleaning the floor when I arrived
Kelly D.Darlene was amazing and dealt with my millions of questions!!
Lindsay P.Keep doing the good service.
Jorge O.Refused to give me money off for the broken trailer I was given!
AMANDA T.Make the online stuff easier and don't have verification stuff that needs done when we are picking up. That wasted 45 minutes
Andrew S.2nd time I've used this U-haul location. Very efficient, friendly and great service.
RANDELL K.I had a great experience and can not think of anything that I could recommend to change.
Christopher O.The guy that checked us in didn't seem to care about his job. He forgot to tighten the hitch and it disconnected when we hit a bump on a crowded street. Luckily we were able to control the trailer before it did any damage. The associate to me to have it back by 4pm the next day. I brought it back around 1pm to find out I was charged for another day. I am waiting on a call from customer service to resolve the unnecessary charge.
ANTHONY D.Once again Uhaul are through when I needed to rent a truck last minute.
CHRISTOPHER O.This was my second time renting a van from this location. Both instances have been easy. The staff is helpful and pick-up/drop-off could not be easier.
Paul S.Like to make a note for the customer service person at this location. He was excellent and could not have been more helpful.
Michael H.I will put some type of adapter in there so people can charge there cell phones lotta people don't have cigarette adapters
MATTHEW M B.made reservation, Monday through UHaul, reservation was text to me confirming. went to pick up 7am Saturday, rep said my number used was "not in system," , couldnt find, i was shuffled off to the side because he was busy, I had to call UHAUL #, FROM the location and rectify myself!!! finaly left at 830am, and it caused several problems for my business. NEVER AGAIN! above everything else, I returned 7 hours later that day and the rep said i was two hours late and was going to charge me another day. after I explained the horrible experience she didnt, PSA face to face customer service training would go along way. just saying.
BRYAN S.Again excellent customer service. Went to a different location. Still top notch
SHERRI H.Darlene was awesome!
ALDIN B.Something to help with frost on the truck windshield when picked up
ALLAN M.Honestly nothing. The entire process was quick and easy.
CHRISTOPHER O.Excellent service - quick and easy pick up. Merci!
JOHN P.Everything went well. Employees were helpful both at pick up & return. My favorite place to rent U-Haul equipment when I need it!
CLIFFORD E.awesome
SHIKENA K.There are two awesome employees from this location. Shawn's professionalism, friendliness and expedient service sold me as a customer. When I returned the equipment, Darlene was there to help me with a problem I had while the cargo van was in my care. The battery died and I was delayed for 2 and a half hours, and this lady went above and beyond to ease my stress level of being stranded. Both Shawn and Darlene exemplify in customer service. Should I ever have the need to use this facility or know of someone who does, I will definitely give referrals. These two outstanding employees thrive in customer satisfaction. Thank you Shawn and Darlene!
APRIL B.We specifically booked local town to book the uhaul and got a notice around 5pm on a Saturday that they changed location to an hour away because The local place did not have the truck we requested. I'm not sure why uhaul waited until the last minute and so late on a weekend to notify us. We had to call uhaul and change to another location 30 mins away and drop everything to go pick up the truck that evening. Moving is already stressful but to add this on top of it did not help.
WILLIAM S.Make sure the truck is ready when the person gets there it was a bad experience for me
DARLENE H.Darlene was amazing!! Her customer service skills were phenomenal something that is truly lacking these days bc Ppl don't care. You can tell she is dedicated and hardworking!! It's sad that there are not more Ppl around like her that want to work and care about what they do!! Hopefully her boss and the Uhaul company appreciate her and make sure she is compensated for her hard work. She is someone that should be receiving a bonus bc she shows up and does her job not these Ppl that don't want to work and they are giving out sign on bonuses! Take care of the ones that are on the job first!!! So bottom line, I hope she is recognized by the company as a valuable employee if not shame on you!!!
KIMBERLY H.Very friendly and helpful staff in Carlisle PA
CHRISTINA B.Good overall and fair price. However, I was not familiar with the dash board controls and had to use on-the-job training to find the brake release and other switches myself. A little orientation would have helped.
STEPHEN A.It was my first experience with u-haul, and it was very good. Very friendly.
RANDY M.Excellent service. Easy transaction easy check out
SUSIE C.The gentleman who checked me in was great and the woman where I dropped off was very nice!
Thomas H.The guy at the desk was very helpful. Give him a raise
CAMERON C.The worker refunded me some money Because the strap was broken from the store of pickup
DAMIAN T.The staff came out and I handed them the key and left. Pleasant and cheetful. No muss, no fuss!
NANCY T.if you divert someone's reservations to a new location that is FAR AWAY then mileage needs to be compensated somehow
SHAQUANA W.UHaul came thru again for us with a great truck rental!! Thanks again UHaul.
CRAIG H.Good overall experience.
Donald Y.It is at other end of town. I look forward to when it is on Walnut Bottom Rd which is closer for me. :-)
DANQUELL K.Darlene was amazing when returning the truck on Saturday afternoon. She was extremely busy and was able to handle my questions and requests with ease.
Sara C.Third use of a Cargo Van this month, and all have been great experiences!
BRADLEY C.Jesse was amazing, very kind and helpful, I told him my husband passed away and I was a bit lost he was compassionate ! Thanks uhaul!
ruth h. | Premières impressionsJoseph was extremely busy but very helpful. You need to get him some help.
John S. | Premières impressionsAll the associates wwre very friendly and helpful everyrime i went in
Jeremy Z. | Expérience généraleVery courteous and helpful staff. Nice facility. Easy access.
Joseph L. | Expérience générale