Évaluations des clients U-Haul Moving & Storage of North Lansing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Lansing

Cote générale :

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RONALD JAMES E.
Évaluation :

The kid who checked me in was either not trained very well or just didnt know what he was doing. i was checked in via on line and it still took 15 minutes. plus he asked me if i had ordered blankets an i said yes one dozen. then he never gave them to me. i thought he had already put them in the back of truck. so not impressed with service. You have a girl there with date tattoo on arm and she was great. bought queen plastic cover and rope from her and she was very good.

kevin K.
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Le client n'a pas laissé de commentaire.

TIMOTHY DAVID M.
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Le client n'a pas laissé de commentaire.

Wade R. | Premières impressions |
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Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Michael P.
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Le client n'a pas laissé de commentaire.

tyler o. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ROBERT WILLIAM M.
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Le client n'a pas laissé de commentaire.

james M.
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Employees wear masks

CATHERINE MARIE D.
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The staff at this location has been great to work with!

Tom F.
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Le client n'a pas laissé de commentaire.

LEE ANDREW D.
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I had forgot to sweep the truck out and one of your employees pointed me in the direction to grab a broom to sweep your truck out So big ups to your truck cleaner Hi Five

CHARLES CLIFFORD S.
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Le client n'a pas laissé de commentaire.

Erin G.
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Le client n'a pas laissé de commentaire.

Erin G.
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This was lovely! I didn't have to do anything except tell them what I was returning and a receipt was in my email the next day!

Christopher S.
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We tried picking it up online and it was more of a hassle than it was worth. I would just go inside next time.

CHERYL JEAN M.
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All was great!

James P.
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Le client n'a pas laissé de commentaire.

ISABEL MARIA H.
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Excellent customer service. Thank you.

BLAIR JOHN M.
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I've always had great service at this location. I was originally going to pick up a cargo van using the 24/7 truck share service, but after reading the terrible reviews and realizing I'd have to get friends and family involved, I figured I'd just walk into the store and handle it that way. The cargo van hadn't been returned yet, so the employee swapped it out for a pickup truck (which was perfectly fine by me) and got me in and out in about 5 minutes. I have zero complaints about this location or U-Haul in general.

MICHAEL RAY M.
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Le client n'a pas laissé de commentaire.

Chrise B.
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Take customer to vehicle there renting don't send us out to find the rental make it more professional,

HENRY R.
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Le client n'a pas laissé de commentaire.

Keith E.
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The drop off was great. The rental storage unit there was pretty filthy though.

todd V.
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Le client n'a pas laissé de commentaire.

Matthew C.
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Le client n'a pas laissé de commentaire.

Jake S.
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Le client n'a pas laissé de commentaire.

Keith E. | Premières impressions |
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The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Ricardo G.
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Le client n'a pas laissé de commentaire.

RAYMOND ONSLOW S.
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Le client n'a pas laissé de commentaire.

Randall G.
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Excellent service from the moment we walked through the door all the way to the gentleman checking in our return. I found the equipment (truck) to be in great shape, well cleaned and In very good running condition! Thank you all for making this so easy !!!

MATTHEW JAMES M.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Catherine O.
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Le client n'a pas laissé de commentaire.

Shane S. | Expérience générale |
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When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

PATRICK OSBORN R.
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Was overcharged for gas, incorrect reading of gas gage, or intentional

Michael H.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

RANDALLSCOTT J.
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The first truck sounded like it needed a new muffler, but they immediately put me in another truck that was fine without delay and I was on my way. I have rented here many times over the past 4 or so years, and I have never been disappointed. Also, they always have what I need to rent in stock. Thx!

GERALD ERNEST F.
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Rented truck for two days but was done with my move after one day and returned the truck one day early but received no refund ... Kinda disappointed with that ...

William T.
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Effortless pick up and drop off. Great job!

madeleine T.
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Was dreading the hassles of moving some furniture, thinking the rental process and truck would be a hassle too. Wow, were we surprised! It was concierge-level service from beginning to end: service was marked by friendliness, competence, consideration, hospitality. The cargo van was immaculate, super-clean, and all ready to go. Returning the van at the end was very simple. We are so impressed, and so grateful! We feel all of you had our back every step of the way . What might have been an onerous task was instead pleasant and fun! Thank you all! We'll be back!

JEFFREY RONALD L.
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Le client n'a pas laissé de commentaire.

Brandon C.
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Le client n'a pas laissé de commentaire.

BRIAN F.
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Le client n'a pas laissé de commentaire.

LESLIE RUFUS H.
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If there are more than one or two customers, it can be a lengthy wait. Otherwise good service and friendly, helpful staff.

Isaiah B.
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Le client n'a pas laissé de commentaire.

RAMON T P.
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Excellent service

Steve T.
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Le client n'a pas laissé de commentaire.

DEAN ALLEN E.
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Le client n'a pas laissé de commentaire.

ANGELA SWANK C.
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Everything went very smoothly. Picked up quickly, returned quickly. Van worked great. Very happy with this experience and would definitely use this location again.

JOSEPH ALAN W.
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Le client n'a pas laissé de commentaire.

Timothy S.
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I changed my reservation to the weekly rate by phone. I thought I had the U-Haul for 7 days 750 mi at $295 plus the $10 a day for the accidental insurance which would be another $70. With all the go go go and moving in frantic things going on I couldn't remember what day I rented the U-Haul so I specifically checked my email and it said on the paperwork sent to me by U-Haul that it was due back that Sunday. receipt clearly stated that the vehicle had to be back on Sunday. so we decided to be lazy all day Sunday and relax after the move and didn't take the U-Haul back until Sunday evening. Obviously thinking that that was our seventh day because that's what the email said. But actually it was our eighth day and I was charged at $295 plus the $70 plus $79. Also then I was charged for fuel because the truck was on a half a tank when I rented it and my paperwork says that it was below an eighth of a tank when I returned it. Which hat is absolutely positively impossible because I put gas in it right across the street and it was actually over a half a tank. Just to add insult to injury as well I was told nothing would be taken out of my account at the time I rented it. so as I was busy moving and such I did not stop and make the deposit to the bank. instead of one withdrawal when I returned the truck I got one when I rented it one in the middle of my rental and one at the end. For each of these I was also charged a $37.50 overdraft fee which I would not have had if I was not told that nothing would be taken out of my account until I returned the truck. I even talked to the gentleman I returned the truck back to and made sure that I was going to be charged one rate and those other three were going to be taken off or combined or whatever and he assured me that that would happen it would take about 5 to 7 days. I've used this location several times with my children and myself and have never had a problem, all the employees are nice, helpful, and respectful. But this time I must say I was extremely disappointed and I'm not sure if I will go with U-Haul on my move coming up in the next couple weeks.

Christopher B.
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Le client n'a pas laissé de commentaire.

NICHOLAS M.
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There were so many uhauls parked within feet of the entrance. Very difficult to pull in.

Ashley M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

sandra C.
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Le client n'a pas laissé de commentaire.

MARK GERALD L.
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The female employee on the morning shift was very helpful and immediately called me after I had left the store to notify me we had forgotten to load the moving blankets - very good service. In the evening when I returned to pick up the car dolly a different employee attached the dolly to the truck but did not provide any assistance while I loaded the car onto the dolly - help aligning the car while driving onto the dolly would have been appreciated. .

Hamid M.
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Le client n'a pas laissé de commentaire.

STEPHAN LEE H.
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Le client n'a pas laissé de commentaire.

WESTLEY SCHULYER B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHERCHARL B.
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Equipment I was given broke down before arriving at destination.

CHELSIE LYNN W.
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Le client n'a pas laissé de commentaire.

Winter S.
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Wonderful store manager at this location. Truly tries to help the customers above and beyond. I ordered for a last minute pick up (within the hour) on a busy Saturday, and she made it happen, even though the policy is a 24-hour notice from the customer which I hadn't realized. Couldn't recommend this location enough! Was never disappointed

Alan K.
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Le client n'a pas laissé de commentaire.

JOSHUA RYAN H.
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Didn't receive dolly we paid extra $10 to reserve. Reported that through the check in app (when turning in truck and submitting photos) and still didn't receive a refund. Otherwise, equipment was ready and clean when we received it.

James W.
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Greet customer a little sooner.

porfirio L.
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Le client n'a pas laissé de commentaire.

STANLEY STEVEN K.
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Le client n'a pas laissé de commentaire.

Nadine T.
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Le client n'a pas laissé de commentaire.

Jack K.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

Jordan M.
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Le client n'a pas laissé de commentaire.

JOHN WILLIAM L.
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Le client n'a pas laissé de commentaire.

Kaylie S.
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Le client n'a pas laissé de commentaire.

Donald M.
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Le client n'a pas laissé de commentaire.

JAMES MARSHALL M.
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nothing to add

Caitlin M.
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The mileage was all messed up, I tried contacting several times to figure it out and could never speak to someone who could do something to clear it up.

MITCHELL LOUIS C.
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I was sent to Hunsaker drop off location, which DOES NOT ACCEPT TRAILERS OR DOLLYS. I then was directed to this location which was very nice and helpful.

Marjorie W.
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RETURNING THE TRUCK AFTER HOURS WAS NEAR IMPOSSIBLE. ALL OF THE ENTRANCES WERE BLOCKED OFF! IT WAS VERY TRICKY TO PARK THE 26' TRUCK.

GARY JON L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

gary L.
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Le client n'a pas laissé de commentaire.

Gerard H.
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Le client n'a pas laissé de commentaire.

Michael R.
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The staff was friendly and prepared for my pick-up

KERRY LEE M.
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Le client n'a pas laissé de commentaire.

Stormy E.
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I was charged for 80 miles I went about 6 this wrong

ric M.
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The staff and service was great. The preregistration is a joke. It took way longer than In-person service. Thankfully the staff switched me over and took care of me.

GARY ALAN T.
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Outstanding and efficient. from pick up to return. Employees friendly and competent. Only wish company offered Military discount

Brian S.
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Center was organized and easy to deal with. would return if ever need to rent again

ERIC NOBLE W.
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Le client n'a pas laissé de commentaire.

Chelsea B.
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I wish there was a way in general to get a truck to the location of choice. I had to drive 7 miles one way out of my way in order to get the truck I needed. When there was a uhaul less than 2 miles away and also on the way to where I was going.

MICHAEL DAVID K.
Évaluation :

In and out. Great Customer Service. Return was great as well. Thank you! Will recommend to others.

WILLIAMDENNIS K.
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Le client n'a pas laissé de commentaire.

Linda H.
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I do not live in the state or city of the drop off location. The U-haul was used to deliver items to a family member.

MARK WAYNE B.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Scott A.
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Le client n'a pas laissé de commentaire.

Osama K.
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Le client n'a pas laissé de commentaire.

GERALD ERNEST F.
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It appears the there have been some personnel changes to this location, I applaud that ... I have rented twice since the changes and couldn't be more satisfied ... This location has a great group of young people operating it and they are friendly, knowledgeable and professional ... Thanks and I will be back ... Jerry Forsythe ...

JONATHAN WILLIAM B.
Évaluation :

This is absolute bullshit. I got charged twenty bucks because your website wouldn't work with my browser -firefox- to recognize my location. I returned after hours and ended up paying an extra hundred dollars for a van that has $19.95 a day on it in HUGE letters. How does that add up?

thomas K.
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The cab if the 10' truck I rented was very dirty. It had not been wiped down for dirt let alone for germs. But, other than that it was a good experience.

Jacob N.
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The truck was broken (cabling came off spool after I loaded the truck). I had to wait an hour for a repair when it was estimated at 30min. When I went to get my Jeep loaded on the auto transport no one was able to help me. There were two employees present who stated they had only watched instructional videos and did not know how to load it.

GARY JON L.
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Le client n'a pas laissé de commentaire.

Michael I.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

BARRYJEFFRY P.
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Le client n'a pas laissé de commentaire.

Steven C.
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Great experience and excellent customer service!

Hilda D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Lyrik C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

shirley t. | Expérience générale |
Évaluation :

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

David K. | Premières impressions |
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The staff was very professional and accommodating. It was a smooth transaction from start to finish.

Sharon B. | Expérience générale |
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Very nice staff. Easy drive up to the door.

alan o. | Expérience générale |
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The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

James L. | Expérience générale |
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Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

ELIZABETH E. | Premières impressions |
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Staff is helpful. All went well.

alan o. | Premières impressions |
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It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

rene m. | Premières impressions |
Évaluation :

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

Vanessa B. | Expérience générale |
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lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Emily F. | Expérience générale |
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Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

douglas w. | Expérience générale |
Évaluation :

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

LESLYE B. | Expérience générale |
Évaluation :

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

Robert Scott V. | Expérience générale |
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UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Abigail C. | Expérience générale |
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This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.

DORIS B. | Expérience générale |
Évaluation :

Very nice employees.

Non reviews have been submitted for this location.

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