Customer Reviews for U-Haul Moving & Storage of North Lansing

4 015 évaluations

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW GABRIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JAMES Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON NICOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID ANDREW S. 
Évaluation :
1

1. YOUR APP DOES NOT WORK. PROBABLY WRITTEN FOR IPHONE ONLY. I RESENT THE EXTRA 20 $CHARGED FOR UHAULS TECHNICAL PROBLEMS 2. NO WINDOW WASH IN RESERVOIR 3. VAN PULLED TO THE RIGHT. ON TRIP SOUTH I WAS WILLING TO THINK IT MIGHT BE WIND, BUT WAS THE SAME COMING NORTH WAIT TIME FOR PHONE ASSISTANCE IN AM, FREEZING DRIZZLE, 40 MINUTES. AT DROP OFF WAS INFORMED 40 MINUTE HOLD TIME, WAS ACTUALLY 58 MIN, 59 SECONDS. IN FREEZING DRIZZLE. I LEFT BEFORE CALL ANSWERED. HAVING EXCESSIVE WAIT TIMES CLEARLY SHOWS YOU THE APP DOESNT WORK FOR MANY PEOPLE. I HAVE CHOICES. I WILL USE PENSKI FOR MY FUTURE BUSINESS

Kathleen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO ALEX M. 
Évaluation :
5

Tim was exceptionally friendly and helpful. That dude needs a big raise! Will return if needed. Merci.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chesley N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN LYNNE M. 
Évaluation :
4

Very friendly

LINDA JANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANA LYNN A. 
Évaluation :
4

In winter drive to storage unit was not plowed. No lights if come after dark

LINDA JANE R.  |  Expérience générale 
Évaluation :
5

Absolutely nothing! Thank you I haul!

JON EMERY F. 
Évaluation :
5

Nothing. The scheduling, pick up and drop off was fast,friendly and efficient.

MICHAEL RAY J. 
Évaluation :
5

Rep. was very efficient - friendly and fast. I was in and out in no time !! I love that kind of service !!

CARLOS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE HENRY E. 
Évaluation :
5

I arrived for a pick up not long after opening, all the driveways were blocked and I had to call to find out there was a (second) rear entrance that I hadn't seen. It would be good if that entrance was clearly marked because I thought it was just a side street.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Charged for an extra gallon of gas when we refilled the tank prior to return

NEMAN KASS H. 
Évaluation :
5

Only complaint was the truck was at 3/4 of a tank not 7/8 when I picked it up, but was in a hurry and didnt want to worry about it.

JEFFREY SCOTT M. 
Évaluation :
5

Staff was very professional and very helpful. We will definitely recommend and use again.

JOSEPH PATRICK C. 
Évaluation :
5

Nothing that I can think of. The two guys I saw during the day were friendly and really helpful. The check-in guy wished me a belated happy birthday. Merci!

MICHAEL RAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN ASHLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick L. 
Évaluation :
5

Thank you for accommodating my need to rent a cargo van for four days. I was able to move items, and complete what I needed to do.

JILL ALISON T. 
Évaluation :
4

My rep was very helpful in getting me set up with my trailer and the extra equipment needed to tow it.

JULIA MARIE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JILL ANN B. 
Évaluation :
2

Have the trailer size I requested at the location I requested. I called around to find a location that actually had the specific smaller trailer I wanted- they told me they had that trailer at that location and it would be available for the time period I reserved it for. Yet, shortly before pick up day I am suddenly told that size trailer is not available and I have to drive all the way to lansing to pick up a larger trailer.

COLLEEN F L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRI-SHANKAR-DEVI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOAH T. 
Évaluation :
3

The employees were not friendly. They acted like us being there was an inconvenience.

GARY OWEN H. 
Évaluation :
5

Staff member was polite, attentive, and prompt. I do recommend this location when asked.

Steven G. 
Évaluation :
1

The customer service was decent but I was super pissed off that the truck I rented was in kilometers not miles. I drove 36 kilometers and they charged me for 36 miles. 36KM=22,5 Miles. I tried explaining this to the rep I felt with and he was to dumb to know there is a difference. Will not be using this uhaul location again.

THOMAS WILLIAM H. 
Évaluation :
5

Tim O had my truck ready to go! It was fast and easy! All employees were easy to work with.

ROBERT DEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA LYN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JAMES Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH ANNE N. 
Évaluation :
3

The online app and portal was a total waste of time. I arrived at 7am to pick up my truck and the app told me to scan my drivers license for a 3rd time after completing that step the night prior. Then it required me to set up and alternate phone number with contact at 7am in the morning. Perfect plan to irriate a spouse or friend when you are standing in the middle of the parking lot. Went inside to complete the process and customer service guy deletes my rental as they were having computer issues. So again, I had to start from scratch and scan license from the beginning. And then to top it off, the vehicle wasn't available cuz the system hadn't released it from my reservation. Haha. So had to take a shorter truck that was 153k miles truck that should have been pulled from service. Manual windows, no power mirrors for adjustment and truly a beat up truck being rented at top price. Other than burning an hour of my morning correction their issue, the rental went fine.

KEITH HENRY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE H. 
Évaluation :
1

The box of the truck smelled like marijuana and now my mattress and clothes smell like it. We had to air it out all day before we could pack. The air conditioning did not work 90 % of the time and the drivers side door wouldn't close all the way unless you slammed it. There was a grab in it making it unsafe. There was also some thick grease all over the drivers side door handle and in the cup holders. I was very disappointed to say the least and would like some sort of compensation.

AUTUMN RENEE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN KAY N. 
Évaluation :
5

Although there was a problem with the wiring harness installation, they did their best to try to make it right.

TAMMY JO G. 
Évaluation :
5

Same guy has help me many times and has been completely awesome!

JOSHUA PATRICK D. 
Évaluation :
5

Have rented from here a couple times. Always great friendly service.

BRIAN LEIGH K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL K. 
Évaluation :
1

I will not recommend your containers. I was miss lead on the pricing snd the service was terrible

Teri M. 
Évaluation :
4

check-out was easy. the vehicle worked well. anyone who can drive a car can drive the 9-foot van

ARTHUR ROBERT S. 
Évaluation :
5

We love U haul for our hauling needs

LORETTA LYNN L. 
Évaluation :
5

Always helpful staff.

Brentalan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED JAMES M. 
Évaluation :
5

Please continue to have e-mail communication, not by text (which I don't do). with the location-of-rent personnel. I do NOT text!

ROBERTCHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINA MAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA SUE R. 
Évaluation :
5

He did a great job

GREGORY LYNN S. 
Évaluation :
4

Sheer professionalism at this Uhaul location in Lansing,Mi.

ANTHONY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES PAUL K. 
Évaluation :
5

Truck smelled of cigarettes. Other than that great service and experience overall.

Joshua Y. 
Évaluation :
2

Had scheduled a pick up for my trailer at 9am. When I arrived at the store which was supposed to be open at 9am, no one was there. It wasn't until 930am that anyone arrived, and by then quite a line of people needing help had formed

RYAN E. 
Évaluation :
5

We thought the system works very well!

JAMES WILLIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TORI LYN B. 
Évaluation :
2

Location didn't seem to keep good track of their trucks. They were in good shape and clean but after returning it on time, they called the next morning asking where it was and threatened to report it stolen. Common sense to check the lot before contacting a customer like that.

ADAM MICHAEL R. 
Évaluation :
2

Your waiver of collision deductible was not explained properly nor is your contract clear on it. Very poor business practice.

LAURENCE CHARLES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY ANNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS ELDRED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS KAY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JAMES Z. 
Évaluation :
3

The check out via the app was not working, I had to return the truck the next morning, and they charged me again, more than double and could not explain why the 007 charge happened.

JUSTIN S O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES ARTHUR R. 
Évaluation :
4

I was charged 3 diff times for my uhaul I was just notified from my bank of unusual charges .....I paid on the 1st of Sept....when I picked it up and apparently 2 more times on the 7th for some reason I am forced to deal with tomorrow.....I have used uhaul services tor 20 years with great experience....but I am a busy busy person so this will cost me in time and money figuring out the who what when were why these charges occurred 🤦‍♀️

Richard N. 
Évaluation :
4

Just when I returned the car, not sure what happened, the web page of uploading the picture always crash, I almost can not return on time.

Yiqiu Z. 
Évaluation :
4

Make sure that the doghouse is latched down so the hot air from the engine doesnt blow directly into the cab.

Ethan E. 
Évaluation :
5

The staff is attentive and friendly! Uhaul has the best trailers available! Merci!

Thomas H. 
Évaluation :
2

The new manager is great but for a zillion reasons I won't list here the business there is horrible.

KEITH RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V. 
Évaluation :
5

I will only use this location for U-Haul, if they do not have something available, I will use another carrier.

Rita R. 
Évaluation :
5

I wanted a car hauler, they said there wasn't one available. They called and were told none available. So I rented a car dollie. When I drove passe the U-Haul lot at Jolley and Cedar, there was a car hauler. So I guess you saved me money .

ROY L T. 
Évaluation :
4

Everything went smoothly and it was quick and easy to boot. Merci!

JOHN JOSEPH D. 
Évaluation :
1

My husband stopped into the location earlier in the day to make sure the truck was there and would be ready as we were moving the next morning first thing and it is a 40 min drive one way to our home. When he got to the location to pick up the truck the keys were not in the lock box and the truck was blocked in with other trucks and trailers. Since this was after hours he had no choice but to leave and wait until the next morning. We found out the next morning that the keys had been taken home by the last renter, so even if the truck had not been blocked in we wouldn't have had keys. AGAIN, The truck was there at 4:00pm when my husband stopped in and spoke to the employees. But when he went to pick it up around 11:00pm on his way home from work, the keys were not there. He got a link that says “did you get your keys?” He clicked through the link and the after hours phone number was not answered, with a message saying come back at 0700”. That is unacceptable. If the employees knew the keys were not there, they had AMPLE time to get them returned or use a replacement key. The truck had two check engine lights on, the wrench and the radiator light! The front passenger bumper was peeled up like a banana and the back of the truck was so dirty that we had to clean it prior to loading our belongings. This whole process took an extra 2-3 hours on an already stressful moving day. I called at 0700 the next morning to try and straighten it out prior to going back and the customer service rep. called the location direct and confirmed that the truck was there and ready. My husband made the drive back to pickup the truck and when he got there an hour later the truck was still blocked in!!! So blocked in that they gave him a totally different truck than the one we had reserved (oh and still had no keys) This whole experience was ridiculous and added more stress. We had a time constraint that was exceeded due to this situation. The employees acted like they didn't care, and had zero empathy. The only thing they did was give us an extra day on the rental, but we didn't need any extra time so that really did nothing to compensate for all the trouble and time this took.

Robert F. 
Évaluation :
5

Still had to wait in line for keys even though I did contactless pick up. Also had to provide references for the first time ever. Both wasted a ton of time.

John D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM PHILIP S. 
Évaluation :
5

The staff was very courteous, professional and prompt with assistance.

Kelly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAJID K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD SCOTT H. 
Évaluation :
1

I think I was charged 3 times and 3 different amounts for the one day I used the equipment. I am not happy at all with my experience as of today.

Zachary W. 
Évaluation :
4

Only the entrance seemed to be marked. I could not find an exit sign and left the parking lot from the entrance.

SOPHIA REIZEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE ANN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HUGH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyx P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS JAMES B. 
Évaluation :
4

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page