The staff on both ends of the process were very accodmmodating. I needed pickup in one day after receiving U-Box and they were there, it was the week of Thanksgiving so very busy I assume. Thanks great job.
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The drop off at my original location went pretty well and communication was great. The driver did damage the power lines at my mother's house, and left large divots in the grass, which also happened last time I used U-Boxes. From the time my boxes were picked up and finally delivered to my new home across the country, communication was terrible. I was not informed of anything. My boxes shipped and arrived almost two weeks later than guaranteed, and I was not informed or made aware of this at any time, only by checking my online account. I tried to contact them numerous times. I got a 4 minute long voicemail from a â€œmanager on dutyâ€ basically saying that things happen and they can't always guarantee arrival on time, and told me to call somebody else to find out where my boxes were. I could never reach the person she told me to call. But, they shouldn't guarantee an arrival by a certain date, and state that they will offer a $50 refund per day that the boxes are late, if they aren't going to uphold that promise. I have tried to speak to someone about this and it is never the right person - I am always told to call someone else. It has been about a week since my boxes were delivered now, and I still have not been able to reach anyone. The fact is that I would have used a different service which was more reliable if I knew my boxes would have arrived so late and I would have been treated so poorly by everyone at this company.
The on-line check in process took much too long, and was not well defined by Uhaul. It should allow you to upload your license and input back up contacts 24 hours before pick up time. Took me 30 minutes on the website while sitting next to the truck before I was able to access the keys and drive the truck away.
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