Évaluations des clients U-Haul Moving & Storage of North Newark

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Newark

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Lashonda R. le

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Le client n'a pas laissé de commentaire.

Gladys F. le

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Le client n'a pas laissé de commentaire.

William B. le

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Maybe more help, the girl (can’t remember her name) was by herself & did a great job of helping everyone. She was very pleasant to deal with & ver informative as well.

Claudio L. le

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Le client n'a pas laissé de commentaire.

Omika S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Albert L. le

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The manager plus the staff here are doing a great job. Keep up the great work.

Jarrod G. le

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Le client n'a pas laissé de commentaire.

Marlon U. le

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Great location and staff.

Cesar V. le

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The rental process was quick and efficient, great job guys.

Shannon S. le

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Le client n'a pas laissé de commentaire.

Mia B. le

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This was the best service I have ever recieved from UHAUL. They let me get in and out and it was my birthday (that I celebrate) You guys were awesome. Thank you

craig W. le

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Le client n'a pas laissé de commentaire.

jenylsson C. le

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The staff is very helpful and the Storage location is super clean looks very updated

Garrett P. le

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Keep up the good work

Miguel M. le

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Great experience I love coming to this location. The staff here is very helpful

Esteban R. le

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Nothing but the best

Jean S. le

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My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.

Gloria L F. le

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Everythings is okay. Thanks!

Brenda M. le

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U need more workers on the weekend instead we wait over an hour for service. The workers have to b on the same page. One tell u one thing while another worker tells u something else. Not good customer service

Minitza O. le

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Le client n'a pas laissé de commentaire.

Kimberly F. le

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The counter help was efficient...but online...was the easiest way to reserve the vehicle.

Gokul S. le

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Le client n'a pas laissé de commentaire.

marcus G. le

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Le client n'a pas laissé de commentaire.

Esmeraldo R. le

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The cleaning dude was unprofessional. Needs better service.

Lashonda R. le

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Le client n'a pas laissé de commentaire.

Alisha A. le

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Thanks Guys!!!!

nickole W. le

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I returned the truck the same day at 6pm. Yet I was harassed the next day on not returning the truck. Then I was accused of a 3am toll ticket that's not mine. I'm not happy with this business!!

ANA H. le

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Le client n'a pas laissé de commentaire.

Brian V. le

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Hire more people like Doc. He was extremely helpful and very informative. Greatest experience I’ve had thus far with Uhaul. I was very pleased with his knowledge and professionalism and his ability to work in a timely manner.

Rosario B. le

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I dropped my dolly off the next day from when I rented it.(3 days early) worker took the trailer in parked it.. said I needed no paper work for drop off.. i left..the day i was scheduled to return it,I get a call askin if I was gonna return it.. I told them I did 3 days ago.. they had no clue at all.. they lady that called handle it correct and fast and took care of the situation.. that's only complaint

Miguel P. le

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The staff was great 100% hopefully

Ivan A. le

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The staff at thos location spends too much time chatting with each other and checking their cellphones while customers are waiting. Needless to say, service could be done a little quicker as time is not a renters friend.

Manuel L. le

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manager walked in but did not acknowledge customers waiting. Actual representative handling the transaction was professional and courteous.

Gilbert S. le

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Good service

Leonardo E. le

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Make sure you have moving pads.

sharleen T. le

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The staff is friendly and efficient.

Jelisa K. le

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Good service

asia C. le

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rental Process was successful loved the storage facility

Morris M. le

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Nasir, provided me with excellent customer service.

Johanna P. le

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I love this location the staff are ver kind and provide great customer service

Natasha J. le

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Le client n'a pas laissé de commentaire.

Fidel P. le

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Manager extremely rude. Over charged me.

Elecia W. le

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Great service and the manager is patience and answer all questions..

Anicsa G. le

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Although the staff is nice and trucks are always available be very cautious of your bill. I was charged for items I did not purchase nor rent which were not reflected on the bill signed and received. The 1-800 Customer Service Representative, Lisa, at the corporate location is quick to just send your call back to the the rental office instead of addressing your concerns. I was charged for two trucks when I only rented one. So be diligent and check your bank transactions as you may be overcharged for things you did not rent nor purchase.

Melony R. le

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Le client n'a pas laissé de commentaire.

Crissela R. le

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Everything went well and the service was great!!

Luis R. le

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The manager em has completely changed this location I rent often and will continue to rent from this location.

Angel A. le

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Nothing to improve. Everyone I came across was super nice.

Jenny D. le

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Friendly staff and very helpful. Great customer service

Kester D. le

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Your staff is amazing. Highly recommend using this location.

Pedro D. le

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Le client n'a pas laissé de commentaire.

Joshua L. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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Let the customer know when there are new policies.

Christine C. le

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Le client n'a pas laissé de commentaire.

Harol M. le

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Le client n'a pas laissé de commentaire.

Lai A. le

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Great experience with this location all the employees were great

Angel O. le

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This location was excellent no complaints

Minitza O. le

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Le client n'a pas laissé de commentaire.

Esau C. le

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Le client n'a pas laissé de commentaire.

Robert Y. le

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The cover was not in the truck the bag was empty.

Ira M. le

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Le client n'a pas laissé de commentaire.

Liuwei W. le

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I placed order online. I just want to save time. I checked in and did all the requirements. But it still didn't allow me to pick up the U-haul. I waited one hour until a manager came in and helped me. In the end, it still not the U-haul I ordered. And they charged me $70 more. Actually, last time I picked up U-haul one and a half years ago, it also took me at least one hour to get the truck. The processing was too long.

Josh H. le

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Le client n'a pas laissé de commentaire.

vladimir J. le

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Very good customer service..5 starts

peter R. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Everything was great. Just keep doing well.

Sharon I. le

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Charges was too much, and

Sharon I. le

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Le client n'a pas laissé de commentaire.

Jose C. le

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Nothing, everything it’s exelente

JEROME R. le

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Carts provided helps my moving good, but elevator slow.

Hector N. le

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ALL GOOD

Maurice M. le

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When I arrive to pick up my truck I had to wait approximately 40 minutes because there was only one employee he was in the middle of cleaning out a truck in the back of the building nobody was in the store he had to check in a couple of trucks before he could check me out I don't blame him he was understaffed and multiple times he left me in the store alone I could have stolen many items and nobody would have known considering the location that the U-Haul was in you should have had more staff even for security purposes the gentleman that checked me in and out we're great and very understanding and a pleasure to work with I would recommend a location too many people because it's right next to a small Highway easy access on and off but again had to wait too long to get my truck

Juan M. le

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Mi primera ves rentando aquí en New Jersey y la rentada fue maravillosa mejor que en la Florida.

Abdel R. le

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I’m a regular customer and love coming to this location I’ve always had a great experience.

Sergio D. le

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No problems the check out process was excellent and The drop off was super quick

Albert L. le

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I rent here almost everyday i will continue to come back, the staff is friendly and make the rental process quick/efficient.

Anis J. le

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The service at this location was awesome

Martha M. le

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Yeah the mirrors in the vehicle was not working

Carlos R. le

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Le client n'a pas laissé de commentaire.

Aldo N. le

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Le client n'a pas laissé de commentaire.

Luis T. le

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service rep at counter needs to polish her customer services skills. The success of any organization relies on the service reps and courteous care for clients. This particular lady needed to smile and be more friendly.

catalina A. le

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Le client n'a pas laissé de commentaire.

John A. le

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The girl at the counter was harsh for someone in a customer service type role. As well there were 2x4’s, cinder blocks and tempered glass shattered in the truck.

Britney M. le

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I had a mobile pick up and I’m glad I walked into the store. The location is cleaned up and the customer service is amazing

Regina H. le

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Young lady at the counter was sweet and welcoming

Kenel D. le

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Nothing, keep doing what you’re doing

David P. le

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Every location needs this customer service, great overall

Jose G. le

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Rental process was quick and efficient

David E. le

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Le client n'a pas laissé de commentaire.

Frank N. le

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There needs to be some professional development of the employees in the area of customer service. The employee opening the store was late, which adds to the stress of a moving day.

Frank N. le

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Le client n'a pas laissé de commentaire.

Cheryl H. le

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Employees were helpful

Jasmin D. le

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Le client n'a pas laissé de commentaire.

Ralph R. le

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Everything was good and fast thank you again very pleased

Timothy D. le

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Excellent overall, great staff

kyle S. le

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Le client n'a pas laissé de commentaire.

Edwin R. le

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The whole process was relative easy for a first time user. The only issue I had was returning the truck. I was told I had to do it through the app if it was after hours. Got to the location parked the truck. Downloaded the app on an android phone, location feature wasn’t working properly. Then decided to do it on an iPhone. I created an account but when trying to log in it didn’t allow me as it said I was using the wrong password which I wasn’t. After trying múltiples times. Called customer service and they informed me they couldn’t help me and I will have to be transferred, I was put on hold. After almost 45 min I decided to just drop the keys in the bin. I wasted almost an hour for just returning a truck, if I knew I could’ve just dropped the keys since the beginning, I wouldn’t wasted so much time.

Wilfredo T. le

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Very pleased with the services

Daniel T. le

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Le client n'a pas laissé de commentaire.

Jesus R. le

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Le client n'a pas laissé de commentaire.

Angel L. le

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great service and very happy with staff's customer service manners

Robertus V. le

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The people operating this location did a good job. I am disappointed by uhaul overall, because I booked a truck from a different location, and at a different time. Uhaul unilaterally updated the reservation last minute to this location (further away), and at a later time, making the move much more stressful than necessary, because I now had less time to pick up and return a truck further away from where I needed it.

Undray H. le

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Friendlier

Luis A. le

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Although dropping off the Truck was a bit difficult do too many people parking the trucks blocking the entrance the entire rental was painless and very easy.

Lanita R T. le

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I reserve a 10’x15’ storage unit and the clerk give me a 10’x10’. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10’x 10’.

jaime v. le

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Professional, friendly, and accommodating.

David W. le

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Had to redo contract 2 times and then no printed copy.

katrina d. le

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The staff was very Amazing. They help me with Everything thanks so much

megan z. le

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Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)

Maria P. le

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Excelente atención

TROY W. le

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The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.

James H. le

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Very knowledgeable and respectful

Zhamirah S. le

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Good service, just took long.

Luciano U. le

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Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.

Tayzia T. le

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Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.

RENANTE L. le

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Great service

anisulla s. le

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good staff

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