Customer Reviews for U-Haul Moving & Storage of North Parkland

146 évaluations

9201 Pacific Ave   Tacoma, WA 98444

(253) 537-3954

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Services dans cet établissement :

Pour nous contacter

(253) 537-3954

9201 Pacific Ave
Tacoma, WA 98444

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Emiliana N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE ANN S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Camellia D.  |  Expérience générale 
Évaluation :
3

There are maybe 3 dolly carts to use and not everyone can get one.

Juliet A.  |  Online Move In 
Évaluation :
5

Thank you guys👍

Johnny H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billi S.  |  Expérience générale 
Évaluation :
5

It was an excellent facility always felt that our possessions were secure. The only reason we're leaving it now is we're moving out of Washington.

George H.  |  Expérience générale 
Évaluation :
3

I like everything accept the storage unit access hours. It should be accessible later than just the office hours of operation. It makes it really hard for me to access my unit because I work as well and often can't make it there before it's closed.

sarah b.  |  Premières impressions 
Évaluation :
1

Manager was rude. Been with uhaul over a year, price has increased 4 times since I moved in. The fact that uhaul doesn't prorate is asinine. I will NEVER rent from y'all again and have already been in contact with the Washington attorney general's office.

Erik S.  |  Expérience générale 
Évaluation :
5

Clean facility

gabrielle c.  |  Online Move In 
Évaluation :
5

The young lady took the time to listen to my needs and made the process of renting a unit easy to understand

Janis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDY DAN S.  |  Premières impressions 
Évaluation :
2

My moving experience was horrible. I was not told that there was not 24 access. NotI could add this feature. I was limited time. I had to rent a truck for a second day.while I was on hold with your customer service, I heard of a rent a storage you get a free truck rental. I asked about it and was denied. False advertising.so no I was not happy with my moving experience. it delayed me a whole Nother day cost me a whole Nother day with my rental yes not happy thank you very much

Cristie N.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lester S.  |  Online Move In 
Évaluation :
2

It was supposed to be 24hrs but they lock you out at 7pm.

DeMarcus B.  |  Expérience générale 
Évaluation :
2

First we called and they scheduled us for the wrong date and wrong truck size. The next person we talked to was helpful and fixed the issue. We didn't know until 3 days before where we were going to pick up our truck. We were never told we needed to call ahead to reserve our storage unit. When I called to find out where it was the person online double booked us so when we showed up for the storage unit we did not have one. The Uhaul store tried to accommodate us but said they only had a 5x10 unit. I asked 3 times will that fit a 26' truck. The response was " Maybe I don't know what your stuff looks like but the examples are over there. So I open the door to the 10x5 and see a large room so we think the stuff will fit. We sign for the room and drive to the unit and it's half the size. I call Uhaul and say the unit is not the one they showed us. She explained how the example room worked it was only from the door back ( it would have been nice to know that ahead of time). I told the girl on the phone we have a 26' truck this is too small. She said yeah that is too small for that size truck 臘‍♀️ After going back and forth with Uhaul for 3 hours we went somewhere else for our storage. Then when we turned the truck in we filled the gas tank to where it was when we picked it up 3/4 full and they still charged us for gas . Would definitely not recommend Uhaul.

Melissa M.  |  Premières impressions 
Évaluation :
2

A thousand percent NO. I rarely write negative reviews, seeking to focus on the positive, but this one definitely needs it -- customers should avoid. First, the good: the employees (other than the surly manager) are nice. Plenty of carts. No evidence of infestation, and each unit has a rat trap box. Halls/units are not filthy but not clean, either. I added one star for these. The bad: the area is sketchy, to put it mildly. The area isn't enclosed by a fence, so it's open season on your stuff, and you shouldn't leave anything unlocked or alone for even a moment. We were approached several times by unsavory characters who seem to circle the place, one even asking if our bike was available to take. The facility is in two locations, so you have to go several blocks away for the office when your card key is disabled (and in the two times we were there, our two cards were disabled three times) because no one answered the call button to help. They rarely answer the phone, and the web lists two different numbers that both roll over to U-Haul's main line after five rings, so good luck with that. It's just far away enough, and the neighborhood sketchy enough, that you will have to close up your truck, secure your belongings again, and drive to the office location if you need to talk to anyone in person, and you will. You'll see on online reviews that they have a strict policy not to let anyone else in the units. Makes good sense, but what I didn't expect was that people try to linger and get into the units all day long, so it's like arming up for battle. Sometimes it's just sketchy customers (seems like there are quite a few people basically living out of these units), sometimes it's vagrants. Hard to tell. To add to the experience, a random alarm on the building goes off every so often. If you have any garbage from your move, don't bother looking for a trash can. They removed all the trash receptacles after an unnamed "incident" a while ago. This means people are liable to leave stuff behind and encourages litter that the staff then have to remove. Our storage unit had an almost inoperable door. Neither my very strong partner nor I couldn't open the twisted up latch alone, but if we stepped on the bottom of the door in two places at once, we could open it. The access hours suck too. On moving in day, we were automatically locked out of the building with only a bike and acouple boxes when the office closed at 5 on Sun. This meant one of us needed to rush down to the office to find someone to let us in, and one of us had to guard the bike (see above). The ugly: even with all these problems, we figured it was free for a month with our truck rental, and we were kind of desperate. We were planning to move to a better place at the end of the month after we got the rest of our stuff from out of state, but I realized that when we rented the second U-Haul truck, it also came with a free month of storage, so I called (trying several days before getting through) to see if we could keep the same unit. The manager refused to allow this, saying we needed to move into another unit, but said there was one of the same size nearby. A complete PITA, but I figure this was U-Haul policy, not the manager's policy. (If it is not, then she should be disciplined for making things difficult for people.) When we arrived with all the rest of our stuff, it turned out there was NOT a unit nearby, only one in the building several blocks away. Because of the unsafe location, that would mean we would have to unload our truck full of out of state belongings into the new unit in the different building, completely load the truck with the belongings in the old unit, remove all of the out of state belongings we had just loaded into the new unit because we would need to access those first, load the old unit's belongings, then load the out of state belongings in the front. I tried to explain this to the manager, but she claimed she could not understand why this would be a problem and refused to consider an exception to the policy to allow us to stay. If she had allowed this, U-Haul would have had a storage customer for 2+ years, even in this sketchy neighborhood, because it is so inconvenient to move. But since she refused and was extremely unpleasant, we decided on the spot to move to another, safer, cleaner storage place not owned by U-Haul and forfeit our free month of storage. This made our move all the more complicated and laborious, but we're glad we were able to GTFO of there. And the cherry on top: the last day, as we were trying to check out after hours (and failing because of U-Haul's error that said we had dropped off our truck in Texas), we had to chase off someone going from truck to truck trying to break in, and our truck didn't come with a chain lock so we had to sacrifice our own. We still don't know if they officially received truck, since no one contacted us, as requested. Horrible place.

Jennifer B.  |  Expérience générale 
Évaluation :
4

No problems! Everyone was helpful! Only downside is the access hours to the units are same as office hours :/

Camryn B.  |  Premières impressions 
Évaluation :
2

Where do I even begin... I had to sign up online for contactless register, then I get to the building and I have to fill out the same exact information as I did online just because you needed a hard copy too. Then the information I provided wasn't enough, my phone number for example, you need another one to contact me, I don't have another number so I give one to where I can be reached and because they live with me and are on the paper as a person for emergency and to have access there number doesn't work either. Once completed, I went to get my truck loaded to bring back to the unit we just rented, key card doesn't work, well that's because she failed to tell us that the storage units were at a different location. Once we got in, the unit was much smaller than we expected and had a rat trap in it and tried to call to see if there was a bigger one available, sat on the phone with customer service for over an hour as no one at the store answered the phone and we were transferred there. She found us another unit but wasn't able to give us a unit number says its in an email we should have received, which we never got, then told we need to go to the storage office and they can get it, only to find out they are now closed and we cant until tomorrow. We ended up up canceling it all together and wont be back.

SARA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C.  |  Expérience générale 
Évaluation :
1

Where do I even start. I filled out the paperwork online for my reservation for contactless, just to have to do it again when I got there, what's the point of contactless if I have to do it twice just because you need it twice, print it? Then I had to have multiple phone numbers, for example and I only have 1 number but I wasn't allowed to repeat it, So I gave another number I could be reached if needed and that was also my emergency contact but the system wouldn't let me use that number twice either. Then once completed I left and came back with my load to store and card wasn't working, well she failed to tell me that my unit was down the street at another location. Got to my unit and there was a rat trap in it and it was smaller than what I was expecting, so we called to see if there was another unit available that would work and no one at the store answered the phone. We were redirected to customer service, got another unit but didn't give us a unit number, said it was in the email received which we never received, sat on hold for an hour, to talk to no one because it was after hours now and we would have to wait for the store to open to get then info and sign a new contract with all the info I had already received. We are canceling it all together. THIS WAS AN AWFUL EXPERIENCE AND PROBABLY WONT USE UHAUL STORAGE AGAIN.

SARA W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda S.  |  Expérience générale 
Évaluation :
4

Need 24 hour access not everyone is off work by tome you close. Customers should be able to access there storage at any time.

Camellia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gene W.  |  Expérience générale 
Évaluation :
5

The girl that helped us get into the storage unit was AMAZING! She deserves a raise! EXCELLENT customer service!

Nathan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY D.  |  Premières impressions 
Évaluation :
2

While the workers were great the experience was not. I reserved a 10x15 climate controlled unit about a month in advance. I showed up 2 days earlier to see if everything was good and was told it was. On the move in date, I was told there was No 10x15 units. The staff said they would give me a 5x10 and a 10x10 for the same price so I was fine with that. Then I go to put things inside the units and the 5x10 is good but the other unit was not a 10x10 and was occupied. So then the staff said all they had was an 8x10, which I said I will see if that can work. I feel I should get more off my rent since I still didn't get the amount of space I reserved. Also everytime I open the 8x10 the alarm goes off. I called and it was supposed to be changed but it went off the next 2 days. It might sound like I'm complaining but overall I'm good. I do feel I should get a reduction in my rate for not being whole and I believe the staff are doing a good job.

Lynn F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA R.  |  Expérience générale 
Évaluation :
1

I'm very disabled I'm in a wheelchair I arrived on the 5th at 4 pm wanting to get access my unit. No One would answer the phone or at the kiosk. The security code I was given kept saying unregistered. I'm very disappointed that such a large company my family grew up using to move from place to place as a child is now so unresponsive.

Michael P.  |  Online Move In 
Évaluation :
1

After renting from u-haul for several years i finally moved to a better facility due to repeated actions of the staff that were very unprofessional and demoralizing and I will not recommend them to anyone I care about.

Debra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena N.  |  Online Move In 
Évaluation :
4

The hours were very inconvenient due to COVID. Otherwise, except for the waits in the busy office, it was a good storage unit. They also had a community share space before COVID that I used often. I missed it on my move out day as I had many good things I no longer needed.

BEATRICE D.  |  Expérience générale 
Évaluation :
1

The website has a completely different time for access hours. Because I arrived during those hours, my entire out of state relocation was altered drastically and it is costing hundreds of more dollars. I'm so frustrated at the inaccurate posting of business hours. I am beyond angry.

Narissa J.  |  Online Move In 
Évaluation :
5

Tisha and Erin from the UHAUL Office in Auburn was very informative and patient with my questions and found the information what I was looking for. When I got to the 96th and Pac Ave Uhaul site I was greeted by Kathlyn who amazed me with promptness and polite conversation. I got a map for the 92nd and Pac. Ave where my storage site is and out the door within 20 mins.while there were approximately 4 other customers in line. Totally professional on a busy sunny Saturday afternoon. Thank you staff online and in person!

leese a.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gina b.  |  Expérience générale 
Évaluation :
5

THANKS VERY MUCH.

Ozer K.  |  Expérience générale 
Évaluation :
5

Satisfied

Fabien T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

loren P. 
Évaluation :
5

Jennifer helped us she was very awesome and what great customer service she has

Mitch S.  |  Premières impressions 
Évaluation :
5

Everything was easy and convenient

Robert H.  |  Online Move In 
Évaluation :
5

When our storage was broken into we were contacted right away.. and we were very upset and they handled everything for us. And when we called the police to file a report they were with the whole time.

Terri J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malia L.  |  Premières impressions 
Évaluation :
4

Only reason it's not a 5 is the price but other than that very good

Jamal P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henrietta M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billi S.  |  Premières impressions 
Évaluation :
5

Everything went smoothly and professionally. Merci.

lynn g.  |  Premières impressions 
Évaluation :
4

Everyone on both ends of the move were very helpful, courteous, and professional

Linda S.  |  Premières impressions 
Évaluation :
5

Nothing but a marvelous experience from start to finish! From getting a truck to getting a storage unit to drop off, excellent service and friendly faces the whole way. Highly recommend these teams!

Amanda D.  |  Premières impressions 
Évaluation :
5

Very easy process. Manager and employee at storage unit location were both very knowledgeable and really like facility.

Jeremy S.  |  Premières impressions 
Évaluation :
5

Kathy and David awesome customer service

evelyn s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danille H. 
Évaluation :
5

David Kathleen Joeseph ! Great P R work and kudos to all of your team, also to Rocki on site at 9201 storage.

angela b.  |  Premières impressions 
Évaluation :
5

Our area was hit with extremely difficult weather and these folks were very understanding and I was well taken care of. The only problem with the location is customer parking. There is none.

LINDA E.  |  Premières impressions 
Évaluation :
5

I moved from the 96th and Pacific UHaul location to the North Parkland UHaul. Employees at both locations were very helpful. A special thanks to Jason Johnson

JERYL C.  |  Premières impressions 
Évaluation :
4

Side door to back in area tends to stick at night for some reason.

Kenneth S.  |  Réservation 
Évaluation :
1

Your call center people need to have more training as to what tell people when they have questions about uhaul storage , instead of sending folks on a wild goose chase and wasting my time.

Vergie G.  |  Réservation 
Évaluation :
1

Your product your truck was a very poor performer

john b.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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