Customer Reviews for U-Haul Moving & Storage of North Plano

13334 évaluations

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
1

Went to pick up 9x12 utility trailer. Determined was not big enough so did not rent. Came home and received email stating I had rented for 2 hours and charged on my credit card. NOT HAPPY

John R. 
Évaluation :
5

More customer parking...

LaSonja M. 
Évaluation :
3

The fuel charge that I was given is unacceptable and inaccurate..

STEPHEN W. 
Évaluation :
3

It was only average because I filled up the tank and the tep said he would credit me the difference because I was supposed to fill it up 5/8. Well that didn't happen.

Quinton V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viki S. 
Évaluation :
5

the experience was great! easy!

DONNA E. 
Évaluation :
5

Vehicle was clean and staff courtesy was very good. Keep it up!

MATHAVAN T. 
Évaluation :
3

The remote pick up needs to be working. The dispute apps during pick up, and the picture taken needs to be review. The person do the return check has to review the dispute or picture submitted before close the contract.

Gee Wye O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT STEPHEN J S. 
Évaluation :
5

No questions, comments, complaints or criticism. Very satisfied. Professional personnel. All Good.

Lawrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH LYNN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis D. 
Évaluation :
5

During peak times add more counter assistants. The wait was about 20 minutes to get my trailer.

RANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold M. 
Évaluation :
5

Only thing that was a problem was the access codes did not work and the staff couldn’t figure out why

Stephen H.  |  Premières impressions 
Évaluation :
4

The technician failed to lock down the trailer hitch to my truck. I was very lucky that I made it as far as I did and had pulled into my intended site at a very low speed, hit a bump and the trailer popped off. Luckily no damage to my truck or U-Haul's trailer.

Glen R. 
Évaluation :
5

Nothing … always a great experience!

Roger S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARRAH J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brant W. 
Évaluation :
5

They get you in and out fast. Very friendly.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
5

All good

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

We left the uhaul lock on the back of the truck. Shortly there after I got a phone saying that we left our lock on the back of the truck and I would be charged to have it removed. The drop off location left a phone number for me to call which redirected to the uhaul switch board and I sat on hold for another 30 minutes. What uhaul drop off location has never seen a uhaul lock? The truck was decent but the overall experience not for good.

David K. 
Évaluation :
5

The Kathryn Road location is great. Clean facility and great staff. A+

DAVID B.  |  Expérience générale 
Évaluation :
5

Everyone there was great but Megan at the location and the gentleman at the scheduling office in Dallas were particularly helpful exceptional. The gentleman at the scheduling office last name began with an S and his first name might have been Josh. Those two people went out of their way to help me reschedule my pick up, Mr. S helping me pick up my trucks a day early and picking up the trailers the next day. He made it very easy and squashed my panic when I had been told that I wouldn't know when or where to pick up the equipment until 6pm the day before I needed than. My reservation was for 8am and I had paid helpers coming at 10am, I could not have successfully moved if I didn't have the equipment when the helpers arrive. Megan was very professional and super friendly when I noticed that the first truck I had been assigned was not operating optimally. That truck was very old and the seat had been recovered and was very uncomfortable . Also the A. c. Was marginal at best. Megan recognized that those issues would ruin my long drive and quickly redid the paperwork to get me an appropriate vehicle. Their efforts will make me go back to U-Haul again for my next move.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

The staff was extremely friendly and helpful.

Alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY H. 
Évaluation :
5

Self key drop on Safari (iOS) has issues. Could not give my location even after I allowed Uhaul.com to use my location. I had to download Chrome and that went smooth.

JESTON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

Did everything great

Pedro V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN MICHAEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
3

I had to find Someone to check in equipment. When I did they were nice and told me just to leave keys in vehicle and they would send receipt in email. So it wasn't bad just not there unless I asked for the help.

CYNTHIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

Overall my experience was great. The young ladies at the counter went above and beyond to help me and make sure that I got what I needed. However, I would've appreciated the interior of the pick-up truck that I rented to have been detailed/wiped-down before I rented it. It was quite dirty. Other than that, it was a positive experience.

STEPHEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN B. 
Évaluation :
5

Fast efficient service.

MARTHA B. 
Évaluation :
5

Very nice and quick to checkin

Samuel C. 
Évaluation :
5

I have waiting for 20 to 25 minutes to pick the truck in line, if it improves that should be great.

Venkata Suresh R V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey F. 
Évaluation :
3

Trailer was not clean. Online check in was worthless, still waited 20 mins at the counter to pick up trailer. I was right behind two Uhaul mechanics. Customers first, .... Pretty darn funny. Uhaul is not the only choice. Your service dreams go somewhere else.

George L. 
Évaluation :
4

I didn't think it was fair to charge me three times the cost of the same trip. I rented the dolly from Greenville Ms to Texas for 100,00 $ then you charged me 275,00 $ to take it back. I use your company on many actions and just don't think that was right.

Milton D. 
Évaluation :
3

Oil change needed

KAMESHA E. 
Évaluation :
5

Excellent Staff

CHRISTOPHER W. 
Évaluation :
1

I arrived with 100 % of my paperwork completed and found 20+ people in front of me and went to the older agent and asked if there was a key only line. She told me the phone app was the only way to avoid the line, even though I had a hard copy of the rental agreement in hand. I then downloaded the app to my phone and it found my record but the link was not active. Your understaffing cost me far in my mover wages just standing around for an hour waiting for me to rent the truck than the rental. Your customer service is frustrating and extremely poor and you don't even seem to care. I would just be kidding myself if I expected a response from you! George McElwee

George M. 
Évaluation :
5

Move some inventory out of there hardly any parking spaces left

Joseph H. 
Évaluation :
5

Long lines and the online check-in procedure really does not work because you still have to wait in line to get your rental. This is probably the way it is at all U-Haul locations though.

TERENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERROLD S. 
Évaluation :
5

Merci!

WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy A. 
Évaluation :
5

The entire staff is excellent

CHRISTOPHER W. 
Évaluation :
5

very helpful and friendly people. great experience - huge improvement over last time I used u-haul many years ago. glad I tried again.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN H. 
Évaluation :
2

Truck was old and smelled. When went to check in online to many questions to answer and ended locking key in truck. Had to pay attention to 100 to get keys out. No phones out U-Haul facility. Took 45 minutes to get ahold of someone, terrible system.

Curtis E. 
Évaluation :
5

Love you guys

CARLOS AVILA JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen K. 
Évaluation :
5

Courteous, friendly, efficient.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

TRUCK WAS CLEANED IT IS OLD AND NEEDS TO BE REPLACED VERY HARD TO STEER AND MAKES WEIRD NOISES BUT IT WAS VERY CLEAN

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damir d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarisa B.  |  Premières impressions 
Évaluation :
5

the customer experience was awesome do to Rita.

Don W.  |  Premières impressions 
Évaluation :
5

Very nice went above my expectations

AMEEDAH J.  |  Premières impressions 
Évaluation :
1

Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.

Sebastian K.  |  Online Move In 
Évaluation :
5

Nice place. Very clean.

Robert S.  |  Online Move In 
Évaluation :
3

Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .

ISABELLA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie A.  |  Premières impressions 
Évaluation :
2

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

JANET P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASANDRA N.  |  Premières impressions 
Évaluation :
4

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O.  |  Premières impressions 
Évaluation :
2

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO H.  |  Expérience générale 
Évaluation :
3

I couldn't move in on May 1st, because your national wide system malfunction.

Olga S.  |  Online Move In 
Évaluation :
5

Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.

Aaron V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marri Jayne M.  |  Premières impressions 
Évaluation :
5

I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.

Roosevelt A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starr W.  |  Premières impressions 
Évaluation :
5

Everyone except the driver Tina was professional and nice.

VALERIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armani E.  |  Expérience générale 
Évaluation :
5

The ladies at this location are wonderful! Their customer service is exceptional!

Jasmine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry K.  |  Expérience générale 
Évaluation :
2

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the 15 $late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my 15 $refunded as promised for setting up auto-debit!

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrill T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Y.  |  Premières impressions 
Évaluation :
5

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

DAVID B.  |  Premières impressions 
Évaluation :
5

All of the staff was very nice and helpful at this location

Troyell C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Expérience générale 
Évaluation :
5

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Preston F.  |  Expérience générale 
Évaluation :
5

Great location Great employees Great service

Teresa H.  |  Premières impressions 
Évaluation :
5

Very nice staff, especially Donna.

Debbie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D.  |  Online Move In 
Évaluation :
5

Staff was always pleasant and very helpful.

Darrell M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey w.  |  Expérience générale 
Évaluation :
5

So helpful- great team!

Alexis C.  |  Expérience générale 
Évaluation :
5

Always friendly, have rented from this same location many of times and still will

ROBERTO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A.  |  Premières impressions 
Évaluation :
5

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Évaluation :
5

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

PRENTICE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie B.  |  Expérience générale 
Évaluation :
5

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Preston F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura D.  |  Premières impressions 
Évaluation :
5

Love my storage place nice and clean thank you

ESTHER S.  |  Premières impressions 
Évaluation :
1

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

ALVIN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicky p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDELIS UCHENNA E.  |  Premières impressions 
Évaluation :
5

great customer service

tammy m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Expérience générale 
Évaluation :
5

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Sachein S.  |  Expérience générale 
Évaluation :
4

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena J.  |  Expérience générale 
Évaluation :
1

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty "Customer Ready" units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

TERRAN B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BYRON P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence A.  |  Expérience générale 
Évaluation :
5

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I've ever had. Merci.

bowen l.  |  Premières impressions 
Évaluation :
4

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

PATRICK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan V.  |  Expérience générale 
Évaluation :
5

The staff member we rented a storage unit from was excellent. Merci les gars!

Susan B.  |  Premières impressions 
Évaluation :
4

The retractable door should stay open longer, pass 7pm. At least to 10pm

Jacobie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi C.  |  Expérience générale 
Évaluation :
3

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I'm told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Ashley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg w.  |  Premières impressions 
Évaluation :
5

Great location. Always clean and well lit.

Josiah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B.  |  Premières impressions 
Évaluation :
2

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  Premières impressions 
Évaluation :
1

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

Travis P.  |  Expérience générale 
Évaluation :
4

S.O.

David S.  |  Expérience générale 
Évaluation :
3

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

Andrew R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subramanian M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria J.  |  Expérience générale 
Évaluation :
4

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no "they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that "no" I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Wayne C.  |  Premières impressions 
Évaluation :
4

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Évaluation :
3

I'm canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Jennifer R.  |  Premières impressions 
Évaluation :
5

Awesome uhaul company location right here

Duran L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B.  |  Expérience générale 
Évaluation :
1

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

AARON A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
5

Great service

Mohamed S.  |  Expérience générale 
Évaluation :
4

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Bennie J.  |  Premières impressions 
Évaluation :
5

Very nice staff, clean lobby space adhering to social distancing guidelines.

Patrick G.  |  Premières impressions 
Évaluation :
5

Easy online process! Worked perfectly!

Kevin G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERREYL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Expérience générale 
Évaluation :
5

Great facility and friendly office employees!

Liz H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Premières impressions 
Évaluation :
5

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

Valerie and Kenneth W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treva P.  |  Premières impressions 
Évaluation :
1

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

roy g.  |  Expérience générale 
Évaluation :
5

The rep was friendly albeit slow.

Patricia R.  |  Premières impressions 
Évaluation :
3

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Nicky R.  |  Expérience générale 
Évaluation :
5

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY B.  |  Premières impressions 
Évaluation :
5

Awesome service and staff

Zerita H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Premières impressions 
Évaluation :
4

No comments

Adam K.  |  Expérience générale 
Évaluation :
5

Thank You, convenient loading area and access hours.

THEODORE D.  |  Expérience générale 
Évaluation :
4

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

donald c.  |  Expérience générale 
Évaluation :
5

Staff patient and helpful made everything easy during a stressful time

Kc S.  |  Expérience générale 
Évaluation :
5

The customer service was exceptional!

lamont b.  |  Premières impressions 
Évaluation :
5

Stayed after closing hours to assist me!

brandon m.  |  Premières impressions 
Évaluation :
5

The staff was professional and friendly. The facility was secure and clean.

jane b.  |  Expérience générale 
Évaluation :
5

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Dow D.  |  Expérience générale 
Évaluation :
5

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Valerie and Kenneth W.  |  Premières impressions 
Évaluation :
5

Met all expectations.

Tim G.  |  Expérience générale 
Évaluation :
5

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Shari S.  |  Expérience générale 
Évaluation :
1

Not bad or good customer service. It was just no service period. Staff didn't see to care too much about the client. Very indifferent.

marvin a.  |  Expérience générale 
Évaluation :
2

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Jana P.  |  Premières impressions 
Évaluation :
5

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  Premières impressions 
Évaluation :
5

👍

Chris L.  |  Expérience générale 
Évaluation :
5

Good experience

Deborah H.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Sal C.  |  Expérience générale 
Évaluation :
5

Thanks for assistance when I needed it.

Mary M.  |  Expérience générale 
Évaluation :
5

Worked out well. Nice storage area.

Sal C.  |  Premières impressions 
Évaluation :
4

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Ken M.  |  Expérience générale 
Évaluation :
5

Very professional, helpful and very nice.Great facility and staff.

Halli S.  |  Expérience générale 
Évaluation :
1

The front desk people here are clueless with their process! It's a nightmare renting a truck with this place!

camille c.  |  Expérience générale 
Évaluation :
5

Thank you for a pleasant experience during a very difficult time in our lives

Albert H.  |  Expérience générale 
Évaluation :
4

The only issue I saw is that it was not enough help and the line was long

arthur p.  |  Expérience générale 
Évaluation :
1

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Karen B.  |  Premières impressions 
Évaluation :
4

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Jamie F.  |  Expérience générale 
Évaluation :
4

Why yal do not honor govt discount or militarty discount

Katina J.  |  Expérience générale 
Évaluation :
3

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Ken M.  |  Expérience générale 
Évaluation :
1

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Elvin G N.  |  Expérience générale 
Évaluation :
5

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Liz H.  |  Premières impressions 
Évaluation :
5

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  Premières impressions 
Évaluation :
5

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

Sean K.  |  Expérience générale 
Évaluation :
5

Merci.

sharon c.  |  Expérience générale 
Évaluation :
5

Great Experience

GEOFFREY B.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

jill r.  |  Expérience générale 
Évaluation :
5

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

Russ M.  |  Premières impressions 
Évaluation :
5

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

jill r.  |  Premières impressions 
Évaluation :
5

The personnel were helpful and polite and the experience was good.

pam w.  |  Expérience générale 
Évaluation :
4

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

Samantha V.  |  Expérience générale 
Évaluation :
5

Bryan was great

David P.  |  Expérience générale 
Évaluation :
4

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Kimberly L.  |  Premières impressions 
Évaluation :
5

Great facility and staff.

steven k.  |  Expérience générale 
Évaluation :
5

Gr8 facilitates and service. Thanks! 🤠

byron h.  |  Expérience générale 
Évaluation :
5

Great service

Andrew F.  |  Expérience générale 
Évaluation :
5

My customer service sales person was great!

Christina J.  |  Premières impressions 
Évaluation :
3

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

CECILIA P.  |  Expérience générale 
Évaluation :
5

Rented here for over 10 years-always safe & clean.

LISA F.  |  Expérience générale 
Évaluation :
5

Our experience was very good and we recommend to it all.👍🏻

Shruti S.  |  Expérience générale 
Évaluation :
4

I was pleased with the facility and service.

Lisa G.  |  Expérience générale 
Évaluation :
4

After this location falsely accused and charged me 100 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

LESLIE L.  |  Expérience générale 
Évaluation :
5

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

Deborah J.  |  Expérience générale 
Évaluation :
5

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

teresa h.  |  Expérience générale 
Évaluation :
5

Good experience for the past 4+ years

TIMOTHY B.  |  Expérience générale 
Évaluation :
5

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

PAUL B.  |  Expérience générale 
Évaluation :
5

Aucun

DEAN S.  |  Expérience générale 
Évaluation :
5

Great place

Timothy N.  |  Expérience générale 
Évaluation :
5

Good service!

Jin C.  |  Expérience générale 
Évaluation :
5

Great expering

Sherry S.  |  Réservation 
Non reviews have been submitted for this location.

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