Customer Reviews for U-Haul Moving & Storage of North Plano

Évaluation :

5

I had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.

Évaluation :

5

They literally saved my move after west McKinney totally screwed it up.

Évaluation :

5

Very pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed life

Évaluation :

5

They bent over backwards to fix the DEBACLE from west McKinney.

Évaluation :

5

This facility is well run and managed. The employees are usually helpful and responsive.

Évaluation :

3

Nothing espectacular, it’s just a storage.

Évaluation :

5

Super clean facility!

Évaluation :

5

Julie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee there

Évaluation :

5

Extremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.

Évaluation :

5

The manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!

Évaluation :

5

The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard

Évaluation :

5

Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU

Évaluation :

5

The associates at the front desk were very helpful, friendly after a long day.

Évaluation :

5

Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I'd say it's worth it!

Évaluation :

5

The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.

Évaluation :

5

The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Merci.

Évaluation :

5

Donna was top notch, she knows her job!!!!

Évaluation :

5

There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.

Évaluation :

5

Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.

Évaluation :

5

Awesome!

Évaluation :

2

The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.

Évaluation :

5

Had everything to help moving stuff into storage. It was a great help.

Évaluation :

5

Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.

Évaluation :

5

Thanks

Évaluation :

4

Enforce Card swipe. Some customers did tail gate.

Évaluation :

5

Planned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.

Évaluation :

1

There was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the service

Évaluation :

5

Love this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.

Évaluation :

3

Fire/water damage

Évaluation :

5

Marc, Rita, and all the staff are excellent!

Évaluation :

5

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

Évaluation :

5

Marc was very great and accommodating since the unit I booked was not available.

Évaluation :

2

Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.

Évaluation :

5

Professional, caring, courteous staff. Thank you for exemplary customer care!

Évaluation :

5

Great staff …always helpful.

Évaluation :

5

All the staff were OUTSTANDING

Évaluation :

4

Thank you for keeping my items safe .

Évaluation :

5

The two ladies helping us were awesome

Évaluation :

3

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Évaluation :

5

Great service!

Évaluation :

5

Muy buen servicio

Évaluation :

4

Staff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one

Évaluation :

5

Everything was amazing and I will be back if I need a storage space in the future.

Évaluation :

5

Staff is always friendly, professional and very helpful.

Évaluation :

4

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

Évaluation :

5

Love the staff members. Very friendly and out going.

Évaluation :

5

The best uhaul building I have been too!!

Évaluation :

5

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Évaluation :

5

Very Easy and convenient! Thank you

Évaluation :

4

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

Évaluation :

5

The manager went well beyond expectations, and then even some after that.

Évaluation :

5

Rita was so kinda snd very helpful!! Donna was very nice too!!

Évaluation :

5

Very well run facility.

Évaluation :

5

Very friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.

Évaluation :

5

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Évaluation :

3

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Évaluation :

5

Na

Évaluation :

5

No complaints

Évaluation :

5

The representative who assisted me with the was exceptional!

Évaluation :

5

Wonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.

Évaluation :

5

Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.

Évaluation :

5

GREAT OVERALL EXPERIENCE!!

Évaluation :

5

Un travail bien fait

Évaluation :

5

Only thing that was a problem was the access codes did not work and the staff couldn’t figure out why

Évaluation :

5

The Kathryn Road location is great. Clean facility and great staff. A+

Évaluation :

5

the customer experience was awesome do to Rita.

Évaluation :

5

Very nice went above my expectations

Évaluation :

1

Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.

Évaluation :

5

Nice place. Very clean.

Évaluation :

3

Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .

Évaluation :

2

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

Évaluation :

4

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

Évaluation :

2

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

Évaluation :

3

I couldn't move in on May 1st, because your national wide system malfunction.

Évaluation :

5

Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.

Évaluation :

5

I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.

Évaluation :

5

Everyone except the driver Tina was professional and nice.

Évaluation :

5

The ladies at this location are wonderful! Their customer service is exceptional!

Évaluation :

2

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!

Évaluation :

5

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

Évaluation :

5

All of the staff was very nice and helpful at this location

Évaluation :

5

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Évaluation :

5

Great location Great employees Great service

Évaluation :

5

Very nice staff, especially Donna.

Évaluation :

5

Staff was always pleasant and very helpful.

Évaluation :

5

So helpful- great team!

Évaluation :

5

Always friendly, have rented from this same location many of times and still will

Évaluation :

5

Very satisfied with my storage unit

Évaluation :

5

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

Évaluation :

5

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Évaluation :

5

Love my storage place nice and clean thank you

Évaluation :

1

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Évaluation :

5

great customer service

Évaluation :

5

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Évaluation :

4

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

Évaluation :

1

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty "Customer Ready" units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

Évaluation :

5

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I've ever had. Merci.

Évaluation :

4

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

Évaluation :

5

The staff member we rented a storage unit from was excellent. Merci les gars!

Évaluation :

4

The retractable door should stay open longer, pass 7pm. At least to 10pm

Évaluation :

3

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I'm told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Évaluation :

5

Great location. Always clean and well lit.

Évaluation :

2

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

Évaluation :

1

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

Évaluation :

4

S.O.

Évaluation :

3

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

Évaluation :

4

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no "they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that "no" I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Évaluation :

4

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Évaluation :

3

I'm canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Évaluation :

5

Awesome uhaul company location right here

Évaluation :

1

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

Évaluation :

5

Great service

Évaluation :

4

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Évaluation :

5

Very nice staff, clean lobby space adhering to social distancing guidelines.

Évaluation :

5

Easy online process! Worked perfectly!

Évaluation :

5

Great facility and friendly office employees!

Évaluation :

5

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

Évaluation :

1

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

Évaluation :

5

The rep was friendly albeit slow.

Évaluation :

3

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Évaluation :

5

Miracle was very helpful.

Évaluation :

5

Awesome service and staff

Évaluation :

4

No comments

Évaluation :

5

Thank You, convenient loading area and access hours.

Évaluation :

4

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

Évaluation :

5

Staff patient and helpful made everything easy during a stressful time

Évaluation :

5

The customer service was exceptional!

Évaluation :

5

Stayed after closing hours to assist me!

Évaluation :

5

The staff was professional and friendly. The facility was secure and clean.

Évaluation :

5

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Évaluation :

5

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Évaluation :

5

Met all expectations.

Évaluation :

5

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Évaluation :

1

Not bad or good customer service. It was just no service period. Staff didn't see to care too much about the client. Very indifferent.

Évaluation :

2

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Évaluation :

5

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

Évaluation :

5

👍

Évaluation :

5

Good experience

Évaluation :

5

Very helpful staff

Évaluation :

5

Thanks for assistance when I needed it.

Évaluation :

5

Worked out well. Nice storage area.

Évaluation :

4

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Évaluation :

5

Very professional, helpful and very nice.Great facility and staff.

Évaluation :

1

The front desk people here are clueless with their process! It's a nightmare renting a truck with this place!

Évaluation :

5

Thank you for a pleasant experience during a very difficult time in our lives

Évaluation :

4

The only issue I saw is that it was not enough help and the line was long

Évaluation :

1

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Évaluation :

4

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Évaluation :

4

Why yal do not honor govt discount or militarty discount

Évaluation :

3

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Évaluation :

1

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Évaluation :

5

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Évaluation :

5

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Évaluation :

5

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

Évaluation :

5

Merci.

Évaluation :

5

Great Experience

Évaluation :

5

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

Évaluation :

5

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

Évaluation :

5

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

Évaluation :

5

The personnel were helpful and polite and the experience was good.

Évaluation :

4

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

Évaluation :

5

Bryan was great

Évaluation :

4

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Évaluation :

5

Great facility and staff.

Évaluation :

5

Gr8 facilitates and service. Thanks! 🤠

Évaluation :

5

Great service

Évaluation :

5

My customer service sales person was great!

Évaluation :

3

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

Évaluation :

5

Rented here for over 10 years-always safe & clean.

Évaluation :

5

Our experience was very good and we recommend to it all.👍🏻

Évaluation :

4

I was pleased with the facility and service.

Évaluation :

4

After this location falsely accused and charged me 100 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

Évaluation :

5

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

Évaluation :

5

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

Évaluation :

5

Good experience for the past 4+ years

Évaluation :

5

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

Évaluation :

5

Aucun

Évaluation :

5

Great place

Évaluation :

5

Good service!

Évaluation :

5

Great expering

Évaluation :

5

Thanks😃

Évaluation :

5

I received excellent service from the staff.

Évaluation :

5

I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.

Évaluation :

1

The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees

Évaluation :

5

Nice facility

Évaluation :

5

I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.

Évaluation :

5

A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.

Évaluation :

5

James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.

Évaluation :

3

The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.

Évaluation :

4

This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.

Évaluation :

2

I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".

Évaluation :

5

They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED