Customer Reviews for U-Haul Moving & Storage of North Plano

14 884 évaluations

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Everyone is very friendly.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve A. 
Évaluation :
5

Your rental lady was the BEST!!!!

Ty S. 
Évaluation :
5

They keep the equipment clean and well maintained. I recommend this place for everyone who needs U-Haul

SAFAR R. 
Évaluation :
5

Tina was very helpful. She is welcome at the Corporate building in Goodyear. Great attitude no purple hair,face jewelry.etc.She is a good ambassador for Uhaul

Frankie M. 
Évaluation :
5

Service was excellent and staff are Fabulous !!

JAYA PRAKASH D. 
Évaluation :
5

They did a great job

Edward B. 
Évaluation :
5

Very helpful

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pascal B. 
Évaluation :
5

Very easy and well organized return

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layne W. 
Évaluation :
5

Could not be easier to rent a trailer!

Jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Merci.

Trent R. 
Évaluation :
5

Nothing major, but I've rented box trucks twice in the last month and both had very worn steering wheels. This causes a stickiness to come off onto my hands while driving, and its quite annoying. Maybe change the cleanser used to clean the steering wheels between uses and this won't happen. Anyway, still a great experience.

Thomas C. 
Évaluation :
5

The truck cab was not near clean enough. There food crumbs everywhere, as well as sticky substances all over the dash area. I did not like this. Also, no one told me to watch out for the email to inspect the truck before leaving, and of course I found damage later that was already there. I pointed out and reported the damage to the agent at drop-off.

William L. 
Évaluation :
5

Quick and easy drop off. Good customer service

John S. 
Évaluation :
3

The reservation process was very confusing so I actually went to the location. The gentleman that input my reservation made it even more confusing by not wanting all of the information I had to provide. Specifically the drop off location. He said it didn't matter. Part of the process was to also certify that to vehicle. He actually wasn't going to do that until I asked about it and then he looked in the monitor that showed all the vehicles parked in the parking lot and said which one is it. I didn't walk away from the facility feeling like I knew the exact cost of the rental. When I picked it up everything went well and when I dropped it off everything went well.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

The truck I was rented was very unstable and shouldn't be allowed on the road. It felt like the wheels were going to fall off, extremely hard to shift from park to drive or from drive to park. The truck wasn't cleaned when I picked up, the driver side door has something wrong internally where it sounded like the window would shatter at any moment. Overall I think this truck is a 1990's model that needs to be removed from the fleet, it just didn't feel safe and I've driven large trucks and tow trucks my whole life. I've never felt more unsafe driving.

Joseph A. 
Évaluation :
5

Quick disconnect trailer service. Friendly staff. Great job.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Very easy in an out operation. Helpful staff who were competent and efficient in getting me into the equipment that I rented. Good folks with great customer service.

Stuart B. 
Évaluation :
5

My first “guaranteed reserved” trailer at the Plano Pkwy location was unavailable. I had to travel an extra 16 miles or so in order to pick it up at this location instead. Overall experience very poor. The Kathryn location was excellent once I was there.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

Front desk and crew hooking up trailer were excellent

THOMAS Y. 
Évaluation :
5

Drove in, parked, trailer unhitched, left all in less than 5 minutes.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL M. 
Évaluation :
5

Not sure it can be improved upon! Customer Service was Excellent and the delivery as well. Check in was seamless. I am a very Happy Customer!

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
3

Rear door on the trailer was extremely difficult to operate. It kept getting stuck part way up.

Allen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Igna U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

The staff was extremely helpful and informative. After my awful experience with the location Alco Rentals LLC in Missouri City, TX, The staff apologized for what happened to me and even went back into the system to assess the photograph taken by Alco Rentals that was uploaded to show the trailer connection in which he discovered that it was not connected properly prior to me leaving. The staff was very organized and helpful.

Brittany B. 
Évaluation :
5

Confirm the inside of the truck is clean. The customer service was great, and I didn't have any issues picking up my U-Haul.

Timberly W. 
Évaluation :
5

They explain the whole process really well.

Jose A. 
Évaluation :
5

I wish a much clear sign to help people find the car especially in the evening when light is diminishing. The tag number in front of the car is hard to track one by one.

Hsinghua C. 
Évaluation :
5

Best location ever! Staff is extremely courteous and helpful. Will definitely keep using this location.

Jesus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

I brought back the truck before the cut off time but could not confirm the same on your website because it's not working properly. Please do not overcharge me as I did bring back the truck yesterday to the correct location on time thank you

monica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fritz E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Bien

avinash K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
4

The line was just moving very slow, but everything else was great. The employees were friendly and the service was excellent.

Danielle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Front desk was very knowledgeable and personable. Return young men where very pleasant, fast and great customer service.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael N. 
Évaluation :
5

Fantastic

Orlando P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Livingston A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben R. 
Évaluation :
5

This Uhaul location is extremely organized and easy for the customers convenience. Great job!

Robert A. 
Évaluation :
5

Everything was perfect!!

JoAnne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe H. 
Évaluation :
2

Truck was not clean inside or out mask paper and boxes were left in the truck

Harvey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sid S. 
Évaluation :
5

Great friendly service

MADAN C. 
Évaluation :
1

This truck had brake issues. It was a hazard to us and others. Got in an accident due to the brake issues, and to be honest this truck was in rough shape.. it rattled excessively it was seriously so dangerous and should be taken off the road. I've never had a truck like this in years and when I asked I was told “they all do this” which is not the case. This is not our first experience with U-Haul but I assure you it's our last. Such a disappointment how much U-Haul has gone down hill in the past 2 years.

Rachael A. 
Évaluation :
1

When I took the truck it was showing that air pressure was less. Upon checking with the associate at u-haul, I was told that it is fine. I was not able to see starting mileage and could not agree or dispute with the mileage shown by the uhaul app. after a minute I could figure out that the mileage showed for just a second took a picture for my records, by then I did not had a way to go back into app to check the miles previously mentioned. When I returned the truck I was charged for 67 miles but when I calculate the distance travelled it was 47 miles. I have been charged for 20 miles extra which I never drove. I mentioned the thing about tyre pressure level problem in the app while returning. I have also been charged $10 extra for something called CDW.

Vinod Kumar K. 
Évaluation :
1

Place had my Uhaul pickup not ready, truck was dirty inside, overcharged me for fuel I put back in, terrible experience this time around.

DARYL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Subodh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

As always this location has their act together. Outstanding, fast, on the ball and gets it done quickly and accurately. Well done. Very rare today.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron P. 
Évaluation :
5

Merci

Troy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
2

I have been charged for small dolly but the same is not there in the truck due to that we were hired a person to help and this costed me additional $70. Very poor service. Request you to check for the order and make sure everything is there before handover.

mruta M. 
Évaluation :
4

Odometer in the truck showed over 1300 miles more than what was on record in the UHaul system. The mileage could not be corrected when picking up the truck. I had to have notes make on the account and then get the overage fee waived when I dropped the truck off.

Donnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
5

Everything was great

Denise R. 
Évaluation :
5

Everything was spot on and I have no complaints. Customer Service met my expectations / Assistant Manager went over and beyond so thanks

Christopher E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JerryK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed V. 
Évaluation :
4

The 20' truck I rented had way too many miles and it was slow to drive. Ultimately it got the job done without hiccups.

Vijaya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
5

Easy in and out, especially with online checkin.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Binit A. 
Évaluation :
5

Nice friendly staff.

Shaz A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayda P. 
Évaluation :
5

Everyone was friendly and professional. Short rental, great experience at your location. I have done multiple rentals from here and have always had good service.

Paul G. 
Évaluation :
5

Check out was absolutely flawless. It could mot have been better. Everything was ready and I was in and out fast. Check in was a train wreck and took far too long. I wanted to leave with my final receipt in hand and that appears to be foreign to the process. The van was nearly new, perfectly clean and drove like a dream. And 13 mpg isn't terrible for a van.

LARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HugH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM K. 
Évaluation :
5

The Crew from General Manager to get ready we're Excellent even though they were Very Busy, Thank You👍 Gary and Arlete Mincer

gary M. 
Évaluation :
1

Couldn't upload picture that trailer was clean on app. Had to say "no" to advance. Let a note to remove cleaning free due to app issues. So got charged. Returned it how i received it.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah P.  |  Expérience générale 
Évaluation :
5

I had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.

Sheila W.  |  Expérience générale 
Évaluation :
5

They literally saved my move after west McKinney totally screwed it up.

PAULA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Very pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed life

BERTHA P.  |  Premières impressions 
Évaluation :
5

They bent over backwards to fix the DEBACLE from west McKinney.

PAULA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawneequa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Premières impressions 
Évaluation :
5

This facility is well run and managed. The employees are usually helpful and responsive.

Teresa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE D.  |  Expérience générale 
Évaluation :
3

Nothing espectacular, it’s just a storage.

LESLIE M.  |  Expérience générale 
Évaluation :
5

Super clean facility!

VERNON K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Online Move In 
Évaluation :
5

Julie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee there

JERRY F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne D.  |  Online Move In 
Évaluation :
5

Extremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.

Daniel D.  |  Expérience générale 
Évaluation :
5

The manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!

Michelle W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayush R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADALBERT F.  |  Premières impressions 
Évaluation :
5

The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard

Johanna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerica K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvette L.  |  Expérience générale 
Évaluation :
5

Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU

aaron v.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asfaz Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
5

The associates at the front desk were very helpful, friendly after a long day.

Jerica K.  |  Premières impressions 
Évaluation :
5

Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I'd say it's worth it!

Pamala W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tevin H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
5

The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.

Rachel P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA S.  |  Expérience générale 
Évaluation :
5

The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Merci.

Eugene C.  |  Expérience générale 
Évaluation :
5

Donna was top notch, she knows her job!!!!

ROGER W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET V.  |  Expérience générale 
Évaluation :
5

There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.

Michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATICA W.  |  Premières impressions 
Évaluation :
5

Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.

HUGO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariana m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dominick c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH L.  |  Premières impressions 
Évaluation :
5

Awesome!

Rob K.  |  Expérience générale 
Évaluation :
2

The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.

Delight H.  |  Expérience générale 
Évaluation :
5

Had everything to help moving stuff into storage. It was a great help.

Kimberly T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

damir d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C.  |  Expérience générale 
Évaluation :
5

Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.

ruth m.  |  Premières impressions 
Évaluation :
5

Thanks

Bobby L.  |  Expérience générale 
Évaluation :
4

Enforce Card swipe. Some customers did tail gate.

Ajay P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert d.  |  Expérience générale 
Évaluation :
5

Planned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.

SHEILA W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayla R.  |  Expérience générale 
Évaluation :
1

There was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the service

Thomas A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
5

Love this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.

Rosa T.  |  Expérience générale 
Évaluation :
3

Fire/water damage

Shelley L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john t.  |  Premières impressions 
Évaluation :
5

Marc, Rita, and all the staff are excellent!

William K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Y.  |  Expérience générale 
Évaluation :
5

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

JHANDA H.  |  Premières impressions 
Évaluation :
5

Marc was very great and accommodating since the unit I booked was not available.

CIARRA A.  |  Premières impressions 
Évaluation :
2

Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.

TIJUANA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabby N.  |  Expérience générale 
Évaluation :
5

Professional, caring, courteous staff. Thank you for exemplary customer care!

Maria C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debi D.  |  Expérience générale 
Évaluation :
5

Great staff …always helpful.

Timothy J.  |  Expérience générale 
Évaluation :
5

All the staff were OUTSTANDING

Bill H.  |  Expérience générale 
Évaluation :
4

Thank you for keeping my items safe .

HARVETA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gopi N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adhi G.  |  Expérience générale 
Évaluation :
5

The two ladies helping us were awesome

Georgette B.  |  Premières impressions 
Évaluation :
3

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Russell C.  |  Premières impressions 
Évaluation :
5

Great service!

Martha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna B.  |  Premières impressions 
Évaluation :
5

Muy buen servicio

LUIS C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendria L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
4

Staff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one

Venkatesan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janiece B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curnell j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICUSOR I.  |  Expérience générale 
Évaluation :
5

Everything was amazing and I will be back if I need a storage space in the future.

stephen j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria m.  |  Expérience générale 
Évaluation :
5

Staff is always friendly, professional and very helpful.

Jesus J.  |  Premières impressions 
Évaluation :
4

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

KYLE H.  |  Premières impressions 
Évaluation :
5

Love the staff members. Very friendly and out going.

Renita C.  |  Premières impressions 
Évaluation :
5

The best uhaul building I have been too!!

Angela L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert d.  |  Premières impressions 
Évaluation :
5

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Roger C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad N.  |  Expérience générale 
Évaluation :
5

Very Easy and convenient! Thank you

Janiece B.  |  Premières impressions 
Évaluation :
4

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curnell j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susie t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noman G.  |  Premières impressions 
Évaluation :
5

The manager went well beyond expectations, and then even some after that.

Tom S.  |  Expérience générale 
Évaluation :
5

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheilda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MESHIA B.  |  Premières impressions 
Évaluation :
5

Very well run facility.

Robert S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gina h.  |  Premières impressions 
Évaluation :
5

Very friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.

Christi H.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  Premières impressions 
Évaluation :
3

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ALEXANDE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S.  |  Expérience générale 
Évaluation :
5

Na

DELORIS B.  |  Premières impressions 
Évaluation :
5

No complaints

Alfred C.  |  Premières impressions 
Évaluation :
5

The representative who assisted me with the was exceptional!

RICHARD T.  |  Premières impressions 
Évaluation :
5

Wonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.

Aaron V.  |  Expérience générale 
Évaluation :
5

Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.

Timothy J.  |  Premières impressions 
Évaluation :
5

GREAT OVERALL EXPERIENCE!!

ROSARIO T.  |  Expérience générale 
Évaluation :
5

Un travail bien fait

DARRELL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Premières impressions 
Évaluation :
5

Only thing that was a problem was the access codes did not work and the staff couldn’t figure out why

Stephen H.  |  Premières impressions 
Évaluation :
5

The Kathryn Road location is great. Clean facility and great staff. A+

DAVID B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damir d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarisa B.  |  Premières impressions 
Évaluation :
5

the customer experience was awesome do to Rita.

Don W.  |  Premières impressions 
Évaluation :
5

Very nice went above my expectations

AMEEDAH J.  |  Premières impressions 
Évaluation :
1

Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.

Sebastian K.  |  Online Move In 
Évaluation :
5

Nice place. Very clean.

Robert S.  |  Online Move In 
Évaluation :
3

Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .

ISABELLA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie A.  |  Premières impressions 
Évaluation :
2

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

JANET P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASANDRA N.  |  Premières impressions 
Évaluation :
4

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O.  |  Premières impressions 
Évaluation :
2

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO H.  |  Expérience générale 
Évaluation :
3

I couldn't move in on May 1st, because your national wide system malfunction.

Olga S.  |  Online Move In 
Évaluation :
5

Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.

Aaron V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marri Jayne M.  |  Premières impressions 
Évaluation :
5

I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.

Roosevelt A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starr W.  |  Premières impressions 
Évaluation :
5

Everyone except the driver Tina was professional and nice.

VALERIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armani E.  |  Expérience générale 
Évaluation :
5

The ladies at this location are wonderful! Their customer service is exceptional!

Jasmine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry K.  |  Expérience générale 
Évaluation :
2

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrill T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Y.  |  Premières impressions 
Évaluation :
5

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

DAVID B.  |  Premières impressions 
Évaluation :
5

All of the staff was very nice and helpful at this location

Troyell C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Expérience générale 
Évaluation :
5

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Preston F.  |  Expérience générale 
Évaluation :
5

Great location Great employees Great service

Teresa H.  |  Premières impressions 
Évaluation :
5

Very nice staff, especially Donna.

Debbie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D.  |  Online Move In 
Évaluation :
5

Staff was always pleasant and very helpful.

Darrell M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey w.  |  Expérience générale 
Évaluation :
5

So helpful- great team!

Alexis C.  |  Expérience générale 
Évaluation :
5

Always friendly, have rented from this same location many of times and still will

ROBERTO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A.  |  Premières impressions 
Évaluation :
5

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Évaluation :
5

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

PRENTICE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie B.  |  Expérience générale 
Évaluation :
5

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Preston F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura D.  |  Premières impressions 
Évaluation :
5

Love my storage place nice and clean thank you

ESTHER S.  |  Premières impressions 
Évaluation :
1

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

ALVIN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicky p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDELIS UCHENNA E.  |  Premières impressions 
Évaluation :
5

great customer service

Tammy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Expérience générale 
Évaluation :
5

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Sachein S.  |  Expérience générale 
Évaluation :
4

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena J.  |  Expérience générale 
Évaluation :
1

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty "Customer Ready" units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

TERRAN B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BYRON P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence A.  |  Expérience générale 
Évaluation :
5

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I've ever had. Merci.

bowen l.  |  Premières impressions 
Évaluation :
4

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

PATRICK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan V.  |  Expérience générale 
Évaluation :
5

The staff member we rented a storage unit from was excellent. Merci les gars!

Paul L.  |  Premières impressions 
Évaluation :
4

The retractable door should stay open longer, pass 7pm. At least to 10pm

Jacobie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi C.  |  Expérience générale 
Évaluation :
3

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I'm told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Ashley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg w.  |  Premières impressions 
Évaluation :
5

Great location. Always clean and well lit.

Josiah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B.  |  Premières impressions 
Évaluation :
2

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  Premières impressions 
Évaluation :
1

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

Travis P.  |  Expérience générale 
Évaluation :
4

S.O.

David S.  |  Expérience générale 
Évaluation :
3

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

Andrew R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subramanian M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria J.  |  Expérience générale 
Évaluation :
4

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no "they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that "no" I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Wayne C.  |  Premières impressions 
Évaluation :
4

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Évaluation :
3

I'm canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Jennifer R.  |  Premières impressions 
Évaluation :
5

Awesome uhaul company location right here

Duran L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B.  |  Expérience générale 
Évaluation :
1

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

AARON A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
5

Great service

Mohamed S.  |  Expérience générale 
Évaluation :
4

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Bennie J.  |  Premières impressions 
Évaluation :
5

Very nice staff, clean lobby space adhering to social distancing guidelines.

Patrick G.  |  Premières impressions 
Évaluation :
5

Easy online process! Worked perfectly!

Kevin G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERREYL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Expérience générale 
Évaluation :
5

Great facility and friendly office employees!

Liz H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Premières impressions 
Évaluation :
5

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

Valerie and Kenneth W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treva P.  |  Premières impressions 
Évaluation :
1

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

roy g.  |  Expérience générale 
Évaluation :
5

The rep was friendly albeit slow.

Patricia R.  |  Premières impressions 
Évaluation :
3

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Nicky R.  |  Expérience générale 
Évaluation :
5

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY B.  |  Premières impressions 
Évaluation :
5

Awesome service and staff

Zerita H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Premières impressions 
Évaluation :
4

No comments

Adam K.  |  Expérience générale 
Évaluation :
5

Thank You, convenient loading area and access hours.

THEODORE D.  |  Expérience générale 
Évaluation :
4

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

donald c.  |  Expérience générale 
Évaluation :
5

Staff patient and helpful made everything easy during a stressful time

Kc S.  |  Expérience générale 
Évaluation :
5

The customer service was exceptional!

lamont b.  |  Premières impressions 
Évaluation :
5

Stayed after closing hours to assist me!

brandon m.  |  Premières impressions 
Évaluation :
5

The staff was professional and friendly. The facility was secure and clean.

jane b.  |  Expérience générale 
Évaluation :
5

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Dow D.  |  Expérience générale 
Évaluation :
5

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Valerie and Kenneth W.  |  Premières impressions 
Évaluation :
5

Met all expectations.

Tim G.  |  Expérience générale 
Évaluation :
5

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Shari S.  |  Expérience générale 
Évaluation :
1

Not bad or good customer service. It was just no service period. Staff didn't see to care too much about the client. Very indifferent.

marvin a.  |  Expérience générale 
Évaluation :
2

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Jana P.  |  Premières impressions 
Évaluation :
5

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  Premières impressions 
Évaluation :
5

👍

Chris L.  |  Expérience générale 
Évaluation :
5

Good experience

Deborah H.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Sal C.  |  Expérience générale 
Évaluation :
5

Thanks for assistance when I needed it.

Mary M.  |  Expérience générale 
Évaluation :
5

Worked out well. Nice storage area.

Sal C.  |  Premières impressions 
Évaluation :
4

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Ken M.  |  Expérience générale 
Évaluation :
5

Very professional, helpful and very nice.Great facility and staff.

Halli S.  |  Expérience générale 
Évaluation :
1

The front desk people here are clueless with their process! It's a nightmare renting a truck with this place!

camille c.  |  Expérience générale 
Évaluation :
5

Thank you for a pleasant experience during a very difficult time in our lives

Albert H.  |  Expérience générale 
Évaluation :
4

The only issue I saw is that it was not enough help and the line was long

arthur p.  |  Expérience générale 
Évaluation :
1

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Karen B.  |  Premières impressions 
Évaluation :
4

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Jamie F.  |  Expérience générale 
Évaluation :
4

Why yal do not honor govt discount or militarty discount

Katina J.  |  Expérience générale 
Évaluation :
3

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Ken M.  |  Expérience générale 
Évaluation :
1

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Elvin G N.  |  Expérience générale 
Évaluation :
5

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Liz H.  |  Premières impressions 
Évaluation :
5

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  Premières impressions 
Évaluation :
5

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

Sean K.  |  Expérience générale 
Évaluation :
5

Merci.

sharon c.  |  Expérience générale 
Évaluation :
5

Great Experience

GEOFFREY B.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

jill r.  |  Expérience générale 
Évaluation :
5

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

Russ M.  |  Premières impressions 
Évaluation :
5

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

jill r.  |  Premières impressions 
Évaluation :
5

The personnel were helpful and polite and the experience was good.

pam w.  |  Expérience générale 
Évaluation :
4

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

Samantha V.  |  Expérience générale 
Évaluation :
5

Bryan was great

David P.  |  Expérience générale 
Évaluation :
4

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Kimberly L.  |  Premières impressions 
Évaluation :
5

Great facility and staff.

steven k.  |  Expérience générale 
Évaluation :
5

Gr8 facilitates and service. Thanks! 🤠

byron h.  |  Expérience générale 
Évaluation :
5

Great service

Andrew F.  |  Expérience générale 
Évaluation :
5

My customer service sales person was great!

Christina J.  |  Premières impressions 
Évaluation :
3

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

CECILIA P.  |  Expérience générale 
Évaluation :
5

Rented here for over 10 years-always safe & clean.

LISA F.  |  Expérience générale 
Évaluation :
5

Our experience was very good and we recommend to it all.👍🏻

Shruti S.  |  Expérience générale 
Évaluation :
4

I was pleased with the facility and service.

Lisa G.  |  Expérience générale 
Évaluation :
4

After this location falsely accused and charged me 100 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

LESLIE L.  |  Expérience générale 
Évaluation :
5

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

Deborah J.  |  Expérience générale 
Évaluation :
5

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

teresa h.  |  Expérience générale 
Évaluation :
5

Good experience for the past 4+ years

TIMOTHY B.  |  Expérience générale 
Évaluation :
5

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

PAUL B.  |  Expérience générale 
Évaluation :
5

Aucun

DEAN S.  |  Expérience générale 
Évaluation :
5

Great place

Timothy N.  |  Expérience générale 
Évaluation :
5

Good service!

Jin C.  |  Expérience générale 
Évaluation :
5

Great expering

Sherry S.  |  Réservation 
Évaluation :
5

Thanks😃

beverly t.  |  Expérience générale 
Évaluation :
5

I received excellent service from the staff.

Starlynn S.  |  Expérience générale 
Évaluation :
5

I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.

Terri C.  |  Expérience générale 
Évaluation :
1

The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees

JASON T.  |  Réservation 
Évaluation :
5

Nice facility

Rodney S.  |  Expérience générale 
Évaluation :
5

I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.

DIANNA O.  |  Expérience générale 
Évaluation :
5

A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.

david l.  |  Expérience générale 
Évaluation :
5

James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.

BOB H.  |  Réservation 
Évaluation :
3

The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.

Leigh P.  |  Expérience générale 
Évaluation :
4

This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.

Tiffany C.  |  Expérience générale 
Évaluation :
2

I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".

STEPHANIE G.  |  Expérience générale 
Évaluation :
5

They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED

kasai e.  |  Expérience générale 
Évaluation :
4

Overall efficient and pleasant experience

Joshua L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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