Customer Reviews for U-Haul Moving & Storage of North Pompano

1 270 évaluations

1120 NE 48th St   Pompano Beach, FL 33064

(954) 580-3273

Heures d'ouverture de l'établissement

  • Lun-dim : fermé

Services dans cet établissement :

Pour nous contacter

(954) 580-3273

1120 NE 48th St
Pompano Beach, FL 33064

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I do not normally write reviews but here's my story. Did all the paperwork online prior to pickup. When I arrived the owner was mopping an already immaculate floor. She had me driving out in five minutes. Same with the return. She met me in the parking lot. Unhooked the trailer and handed me a receipt. Yes, I would rent from them again!

Phil L. 
Évaluation :
1

I picked up the vehicle at 9 AM and was told that it was the same price and didnt matter if I returned the vehicle by 9 PM or 9 AM the next day however, I returned the vehicle before my 12 hours (8;45 PM) and yet I was charged $20 for AFTER HOURS. I was specifically told there would be NO FEE. I called to inquire and was told a manager woukd return y call but its been 2 days and I havent heard from anybody.

Randi R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan P. 
Évaluation :
1

Fuel gage showed below 1/2 which I brought to the attention of the clerk on duty since my agreement indicated fuel at pickup btwn 1/2 & 3/4 full. Clerk said she would update/correct the contract. When I returned to drop the unit off the attendant stated that he would need to charge me for gas since I was returning the unit with the fuel gage showing just less than 1/2 tank. I told him this was supposed to have been corrected by the clerk when I checked in but he said a different clerk was now on duty so I will need to wait till the next day to dispute it. I pointed out that I HAD ONLY DRIVEN 20 MILES TOTAL during my rental but he insisted I either go to the gas station and add enough to get the gas gage above the 1/2 mark or he would need to charge me the inflated agency rate. So I went to the gas station. I set the pump and watched the gage so I could stop it just over the 1/2 mark. I suddenly realized it had taken $16 worth of gas and the needle still had not passed the 1/2 way mark. So now I have put in more than 4 gallons of gas to cover 20 miles of use. I can't wait to see what t h ey say tomorrow when I go back to complain! Let's hire people with common sense and/or empower them to apply common reasoning to customer issues!

Andrew B. 
Évaluation :
5

The service was awesome. The truck, not so much.

Lee T. 
Évaluation :
3

The counter person was very unfriendly.

Fred D. 
Évaluation :
5

Nothing. I rent in this location several times and Everything is perfect.

Dricu G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

There's two young lady there there services are above beyond 10/10 again thank you

stenio H. 
Évaluation :
5

Wonderful customers service..

Joanna O. 
Évaluation :
3

I turned in the trailer a bit too early and went back to see if I could pick it up again. However the agent made me rent another trailer. You should offer some type of reuse within the 24 hour rental period. It's not really fair that I had to rent 2 trailers within the same 24 hour time period.

dorine W. 
Évaluation :
5

Representative was very professional. She handled the rental transaction very good, using as little time as she possibly could.

Taketra B. 
Évaluation :
4

I waited on hold for nearly 2 hours to speak with customer service, because the key was too large for the after hours key drop box. Ridiculous.

Christopher W. 
Évaluation :
2

Your employees need more clear w a costumer.

Antonio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny I. 
Évaluation :
3

Truck runs very rough, it was clean, returned it with some dust, after sweeping from use, to which the associate complained about, it seem he expect the truck to be sterilized after each use.

Boris M. 
Évaluation :
5

The young lady who processed my order you should make her a manager she is absolutely outstanding

EDWARD S. 
Évaluation :
5

Merci

Jeffery L. 
Évaluation :
5

Great Price for the service

ALFONSO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny I. 
Évaluation :
1

The lady you call a manager she's no good taking money from people always take 2 or 3 miles for people

Marie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANDRA T. 
Évaluation :
4

Not rip me off for gas and inspection. I was charged an extra $36 after driving 10 miles and putting gas in

Steven R. 
Évaluation :
5

The ladies where very professional

Peter V. 
Évaluation :
5

U-Haul is so affordable and easy to use and book

Manuel A. 
Évaluation :
1

The ordered truck was not available, then sent us to to another location which should have the 17 feet truck, but they had also not. The clerk was not helpful at all and got agitated when I complained. The ordered moving helpers had to wait until we finally had to take the 15 feet truck which resulted in 2 drives to our storage instead of one. Overall this resulted in $300 more costs caused by the completely mismanagement of UHAUL and the incapacity of the staff.

Julianna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cleriston C. 
Évaluation :
5

I was at a different location and had a bad experience so I walked out. I thought I'd give this location a shot cause it was close to my home and my experience was a complete 180. When I got there the system inside was down and you could only order online. The gentleman there was polite, professional and extremely helpful even though they got swamped. When I experienced trouble he made a call to get some assistance. I was in and out in no time. At return, same thing with a different employee (took all of 5 minutes for the return). This will be my new rental location.

Maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
4

Zack was terrific, very friendly and accommodating; however, due to a disconnect with the check in staff member, when I returned the vehicle I had to deal with some attitude by the attendant who expressed displeasure that I parked the vehicle instead of bringing it to the check in area. He, then, passed poor judgement on other customers bringing in their vehicles and parking instead of rolling it up to his fiefdom. This is clearly due to a lack of setting expectations and not the fault of customers unable to read signs. Let's correct the miscommunication and attitude please.

Faisal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcio P. 
Évaluation :
5

Rien

Dauphin E. 
Évaluation :
5

Fast friendly service. Good price

Jeff M. 
Évaluation :
5

The person who took care of me was very professional, knowledgeable, quick, efficient, friendly, etc, etc. I am a very happy customer.

Marco G. 
Évaluation :
5

Good service

YAMILETH M. 
Évaluation :
4

winner winner chicken dinner

CHRISTOPHER K. 
Évaluation :
5

Unfortunately they are closing this location. A shame

Eric G. 
Évaluation :
5

Nice customer service

Joaquim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
2

I made a reservation a couple of days in advance for a 20-foot truck. When I arrived at pure Sample Road location, they had a truck but they could not loan it because there was something wrong with one wheel. They said that the Johnson Road location I have a 20 foot truck. But when I arrived there no, they did not. I called your 800 number and they sent me to your 48th Street location, saying that they have a 20 ft truck available. But they did not. So I rented a 15 foot truck that was available there. Because the truck was smaller, I had to keep it for 2 days and pay the extra fee. That is not right. This is exactly what happened a year ago oh, the last time I rented a U-Haul truck.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis N. 
Évaluation :
4

People are always super friendly

eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonnika B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernicia W. 
Évaluation :
4

The guy who checked me in on return of the truck was rude! I would never deal with him again

Thomas P. 
Évaluation :
1

I use Uhaul All the Time!!! This location and the employees were absolutely the worst , most unprofessional, disrespectful and by far the Worst experience me and my husband have ever had!!!! Nobody deserves to be treated the way this location treated us!

Jennifer H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles Andre E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve N. 
Évaluation :
5

Roadside experience was 0 out of 10. I would not recommend to anyone. I had the absolute worst experience. I would never call roadside again, they wanted me to wait 2 hours to fix a flat and would not allow local shop to repair.

Doug K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

They person who i picked the truck up from was friendly polite and very efficient. Employees like that are hard to find

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aja M. 
Évaluation :
1

When I arrived at the location for drop off about 9 15 am place was closed we waited about 25 minutes finally employee named NATASHA showed up, she said give me few minutes I waited 5 minutes then she checked the truck and transporter then another customer came in she started helping him instead of taking care of me first, then she got up realizing what she is doing and tells me more customers are coming soon and I said excuse me but I am a customer too, finally a young employee came in she was very good and did all in 3 minutes and I was finished. but I was very disappointed in NATASHA I don't think she is competent enough to handle multi task and she is not doing right thing as far as first come first serve basis on customers.

PERSAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacques L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
1

I was attended by a girl, and I self put the trailer in my car, because she didn't have nobody to help with it. And I can't to delivery the trailer on time, before 3 hours I called to there and explained her it… however for my surprise she was very rude to me and she yelled at me and hung up the phone! I'll never go back there!

Eleci J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

No improvement needed. Everything went great! The truck assigned to us had mechanical issues (it happens) they gave us a bigger one at same rate. Although I would have preferred the smaller one, things happen and the second truck was a great and no delay getting started. We also brought the truck back with more gas than we got and received a credit! Love it - will use again in future!

Barbara Hedwig A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
5

Last week loved it. Today, on paper without talking to me set a return time a little inconvenient for me versus last week.

ulloa E. 
Évaluation :
2

I originally made an appointment for Monday at 7:30. Went to location the location was closed and there was no drop box to get keys so I had to edit my reservation for the next day to before they closed to make sure I could get a truck. Received truck with hardly any gas in it.

Elizabeth S. 
Évaluation :
5

Absolutely a great place. Helpful and easy in and out.

James G. 
Évaluation :
1

Make sure the AC works and the steering is aligned. Very very dangerous.

Jared K. 
Évaluation :
5

The costumer service at pick up and drop off was amazing. They were extremely polite and funny, explained everything before and after. We were glad to have gone there.

Daniela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEVELAND S. 
Évaluation :
5

Your sales person was very helpful

Angela C. 
Évaluation :
5

Excellent

Fredelin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
4

All good. :)

Robert J. 
Évaluation :
3

29,95 fee is a vehicle fee. Another 50 dollars is the rental fee. Just say what it is. 79,95 to rent a trailer. I was never told to do self dropoff paperwork. So my bill ballooned to 195 Because they didn't process anything until a day and a half after dropoff. Money was refunded by UHaul corporate.

John V. 
Évaluation :
5

Van was clean and maintained, it did have some roaches in it though.

Marc K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen W. 
Évaluation :
5

The location was immaculate and the employees were very friendly and polite. My equipment was ready to go as scheduled, and returning was also easy. I would absolutely rent from this UHaul location again.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda J. 
Évaluation :
5

👍

MARDOCHE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

geffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabastian E. 
Évaluation :
1

U-haul have some of most Rude And Unprofessional Females And workers ever. I call to make my payment then I was been yelled at like am some kid . Then my payment was blocked  don't know why. Then I was set up by the same Female Rude And Unprofessional Employee you guys have working at the Location in Pompano Beach I rented from. Then got pulled over Treated Like Am some Criminal on my way to work. Then got Arrested. With No Intentions of Stealing A U-haul Pick up. No I have a Grand Theft charge for no reason on my Record. THIS IS THE WORST CUSTOMER SERVICE EVER IN MY LIFE. IT'S WAS LIFE A NIGHTMARE . DEALING WITH THAT LOCATION AND THAT EMPLOYEE . I ALSO HAVE SOME PROPERTY IN THE PICK UP TRUCK TOO I NEED THEM .

Andre W. 
Évaluation :
5

Need better parking lot.

Julio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rejean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Non les évaluations ont été soumises pour cet établissement.

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