Évaluations des clients U-Haul Moving & Storage of North Stillwater

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Stillwater

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Saundra B. le

Évaluation :

They are great right now. Customer service is A ONE

JEFF M. le

Évaluation :

Quick and easy

Tommy T. le

Évaluation :

Very smooth transaction. Equipment was in excellent condition.

Ruth K. le

Évaluation :

The location was great, and the people were super nice. Sadly, your system is not so great. The keys would not come out of the ignition without a great deal of wiggling, jiggling and fuss. Uhaul keys are NOT supposed to immitate Jello. When we tried to get some help, all we could find was the phone number to wherever the Uhaul call center is. We could not find a number for the local Uhaul place. As we were 3 blocks away, that was incredibly frustrating! The woman that we spoke to at the Uhaul call center was very nice, but she either could not give out the local Uhaul number, didn't know how to find the number for the local Uhaul center, or she flat out did not know what we were asking. It was hard to tell which one of those was true, and it was extremely frustrating. On a positive note, we ended up having to extend our use of the Uhaul. This was not a problem and it worked out very well. We just went to the local Uhaul center to do this. It just was not worth the hassle of dealing with the Uhaul call center (please make your call center run a bit better!). We put all of 18 miles on the Uhaul, so I cannot say if it would perform well on a long trip. It did exactly what we needed on this short trip.The key was always a hassle. Also the air conditioner did not work well. It blew lukewarm air at us, but no cool air. It is quite hot and we were working hard, so air conditioning would have been nice. Sadly, we had to go into the new apartment and turn on the a/c to get any relief from the heat.

Joseph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juanita V. le

Évaluation :

I have used Uhaul before but I will NEVER use this company again. I rented a truck one way and it had a half tank of gas and when I took the truck back I made sure that it had half tank of gas, and the company is charging me $57.00 for gas when I only drove 54 miles, that is highway robbery. They must be hurting for money if they rob their customers this way. This is poor businessmanship. People beware of getting robbed of your hard earn money,

THOMAS B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sandra L. le

Évaluation :

Rude personnel. Recommend customer service training.

Jane C. le

Évaluation :

Ian has the best customer service. The person handling my return was equally engaged in customer service. Thanks!

Sharlotte C. le

Évaluation :

Excellent customer service. Stephen was very helpful.

alberta K. le

Évaluation :

On the web site it had one quote, when I arrived at the site the price was higher. When I showed the associate the price on the site he could of cared less. Was told he was charging what his app stated., nothing he could do. Didn't even try. If I would of had the time or choice would not have gone with uhaul.

Hisato M. le

Évaluation :

Friendly, Professional

ramona m. le

Évaluation :

I moved out on the 30th & spoke to the lady who works there. The same day I hope no unexpected charges. Other than that it was a good storage. Eon is a great manager. Thank you.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa D. le

Évaluation :

Awesome job of making things right.

Kevin M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sol D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christina A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deanna H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karl W. le

Évaluation :

The girl that helped us was great.

Breana J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colleen M. le

Évaluation :

We were told when we picked up the truck and auto transport that we were not to touch the auto transport or the car on it until we were done with it. Why were we then charged an additional $10 to have the uhaul employees take my car off the transport at this location when we were told in Lansing that the employees would help us. This doesn’t make any sense

Barthelemy N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Byron M. le

Évaluation :

Friendly staff will use again and recommend for anyone moving

Mike W. le

Évaluation :

Stephen was wonderfully efficient and helpful. Not a wasted moment and courteous at every step of the process. The 6th Avenue location in Stillwater could take a lesson from him. We’ll done !

Kali M. le

Évaluation :

Forgive me for I have forgotten names. The first two people (a man and a woman) that we spoke with there were absolutely amazing. Very helpful and informative. The truck we wanted was ready when we needed it, clean, and surprisingly nice to drive for 4.5 hours. However, I can't give 5 stars because the lady that I spoke with over the phone when trying to return my truck was horrible. U-Haul had given me a return location at a company that no longer has U-Haul trucks. When I called the company to drop it off, they told me that they no longer work with U-Haul. I left the truck on 8/4/19 the night before it was due because I didn't have anyone who could pick me up if I tried to drop it off the next day. I took the keys with me and called Stillwater North the morning of 8/5/19 to figure out where the miscommunication came from. The lady who answered was rude, refused to listen to what I was saying, kept insisting that the drop off location in my contract was correct because she "spoke with the district manager." She also tried to threaten me with added fees for having to call a locksmith because I had not turned the keys in yet (2 hours before it was due). Overall, this seems to be a great location but whoever this lady is - I hope she no longer has access to work directly with customers.

Margarita M. le

Évaluation :

The staff was helpful and friendly. The storage units are well maintained!

Lisa J. le

Évaluation :

When we talked about the drop off location, the staff couldn't guarantee that I could drop it off in emporia. That caused some anxiety

Jonathan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Levi S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Meghan R. le

Évaluation :

Helpful staff and very nice location

Timothy S. le

Évaluation :

Everything was great. Employee Steven is awesome! He offered water as soon as I walked in on that hot Oklahoma summer day. Also, I couldn't remember if I had locked my vehicle after picking up the van; I called the store and he double-checked it for me. Great service!

Michael T. le

Évaluation :

I really couldn't suggest any changes! Everything went smoothly, the features of the trailer were explained to me very well, and the equipment was in good condition. Particularly impressive was that all the required lighting on the trailer was fully functional. Often I see burned out or flickery sidemarker lamps, or see some segments in the LED turn/stop/tail lamps not lighting up, but everything was functional. Very nice!

tricia R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrisa S. le

Évaluation :

TERRIBLE SERVICE AND STAFF. FIELD MANAGER WAS AWESOME BUT THE GM IS NO GOOD

Gary D. le

Évaluation :

staff was alway helpful and customer oriented

Carol L. le

Évaluation :

The young man that helped us was extremely helpful and friendly.

Benjamin C. le

Évaluation :

Fantastic! Being open on Sundays was a life saver

Carla T. le

Évaluation :

All info was given over the phone including cc #. It was raining and the employee would not let my husband go ahead and start unloading until we repeated all the information. Did all of that ahead.

Warren H. le

Évaluation :

A perfect experience!

Tijuana K. le

Évaluation :

The storage facility was clean and well priced.

Denis S. le

Évaluation :

A few feet wider path between buildings in design needed.

STeven C. le

Évaluation :

Ian Johnson whom was the one who helped me was wonderful in every regard. Friendly. Knowledgeable and overall an amazing employee. Treated me amazingly unlike the people at the other location.

Carla T. le

Évaluation :

Reserved giving all my info. Raining.I asked if my husband could get the # and start putting our stuff in. I was told "not until I finished paperwork and that they sold tarps" Already had the info.

Lesley R. le

Évaluation :

I'm glad that the facility was there for me when I needed it. I wouldn't hesitate to chose this U-Haul if I need it again.

Meghan R. le

Évaluation :

I struggled for days trying to do the online move-in with no success. I called the local storage location and Steven was so patient and helpful and we figured out what was the issue! So so helpful!!

craig c. le

Évaluation :

The staff was always courteous and extremely friendly. Mr Johnson steers a fantastic ship! I’ll definitely go there again if I should need storage or other Uhaul services!

Tim W. le

Évaluation :

I had a very good experience with this facility.

Terrance C. le

Évaluation :

Rented equipment from the facilities here a few times and they always have great customer service.

matt v. le

Évaluation :

They were good. My card did not work when they first gave it to me but they did help me fix it. Also my lock was not there as well. Went back in and he gave me one right away. Slightly inconvenient.

Machelle S. le

Évaluation :

Samantha and the Manager was so helpful in getting me set up for a trailer rental and a storage unit.

dave c. le

Évaluation :

Twice I was told I was late on my storage unit payment. How can that be when I had a credit card on file? Once I understand but two months in a row? I moved my old truck to another facility.

Janelle F. le

Évaluation :

The employees in the office were great to deal with and very helpful. The website could be improved to post dates that you are paying for and show what you will owe before you owe it. I would use agai

Steve R. le

Évaluation :

Everything was wonderful. Moved in and out easily. The people were friendly and helpful. Thanks.

David S. le

Évaluation :

Good job

Victor R. le

Évaluation :

Great experience. only one issue: im in stillwater temporarily and im storing an open trailer that is brand new. Who in their right mind carries their title? this is a rather ridiculous requirement

anani S. le

Évaluation :

`The girl at the office was so rude and hostile. She was racist and angry all the time. she charged me an extra day for a dolly that was in their facilities. She basically gave me hard time.

Jaiden B. le

Évaluation :

Overall everything was great!

Gene B. le

Évaluation :

Friendly and helpful

DAVID V. le

Évaluation :

Outstanding staff and facility. The best I have ever seen. A+ and is a model for all. Thank you.