Customer Reviews for U-Haul Moving & Storage of North Stillwater

Évaluation :

5

Had a snag with the online check in, all good thou, the gentleman working took care of it. Thank you, I'll rent here again.

Évaluation :

5

Best storage place period. Unequaled experience and staff. Just absolute#1 in my book!

Évaluation :

4

It was great thanks

Évaluation :

5

The employees working on Sunday morning were friendly and incredibly helpful.

Évaluation :

1

Everything was so expensive and over priced. I filled out the forms online and I do t think they got submitted correctly. I set it to pickup the truck, furniture pads, and plastic bins at 6 and then got I call that I was supposed to pick it up at midnight. It also took way to long to check out the equipment and way too long to do the return process. I also never got the plastic bins I was supposed to. The key drop area wasn't noticeable so we almost just left the keys in the vehicle because we didn't know where to drop them off. I don't think any of this is the fault of the people working at the local uhaul center, I think it's just a bad business model/setup in general

Évaluation :

5

Expand the Parking Lot so there is plenty of room to unhook Trailer and put it in a safe location. Instead of right off the road in driveway.

Évaluation :

3

Didn't see anything about 60 $deposit, and having to buy an adapter.

Évaluation :

2

Manager was incredibly rude to my boyfriend and I as well as to his female employe who appeared nervous and antsy.

Évaluation :

5

Online pickup was not customer friendly. Ended up having to go back to the store from the truck pickup area because it wouldn't give us the option online and kept asking us to renter our payment information. Lost almost an hour of moving time even though we were at the truck ready to drive it off. If store hadn't been open, we wouldn't have been able to pick up the truck. We also chatted online and called customer service before we finally gave up and went back to the store and waited in line there. The gentleman working there got us straightened right out, but super inconvenient.

Évaluation :

5

Very efficient and quick! No suggestions. Ya'll were great.

Évaluation :

5

All good

Évaluation :

5

Excellent customer service!!

Évaluation :

5

I did not catch the guys name that helped me but he made the UHaul transaction super EZ! ps

Évaluation :

5

Great customer service!

Évaluation :

4

Just wondering why it said in the truck if you swept and folded the furniture pads you would recieve 25 off and we did that and did not get 25 off. But other than thag great experience.

Évaluation :

5

Every single person I have dealt with at uhaul has been so helpful and pleasant to do business with. I refer my friends to them frequently.

Évaluation :

5

Great service from to rep at the shop, truck was ready on time, clean. Return was very easy and again our rep could not of been more helpful.

Évaluation :

5

I was very Satisfied

Évaluation :

5

I really liked the lady that helped us get the storage unit. She was very friendly and easy to talk to.

Évaluation :

5

Employees at this location were WONDERFUL!!

Évaluation :

2

Okay the movers milked they're arrival time to the very last minute and then some. Next time I move, I will so be thinking of going a different route. You'll need to only use local movers...no people from 100 miles away. They may have finished the job, but they took forever to get to my locations.

Évaluation :

1

NOT BE RUDE. BE WELCOMING NO MATTER WHAT. YOU GET PAID TO DO SO. I WAS ALREADY HAVING A TERRIBLE DAY THEN YOU TREATED MY BOYFRIEND AND I LIKE CRAP!

Évaluation :

2

Trailers should be maintained. Also, customer service should remember that without customers, there would be no business. The guy wasn't bad. Just didn't seem to care whether we used U-Haul or not.

Évaluation :

5

Amazing service and check in was painless! While the parking lot was too tight for the number of trucks coming back in, the employees took care to park the truck and make it so I could leave and receive the paperwork by email rather than waiting the 45 min they thought it would take to get to my check in.

Évaluation :

3

The employee was not friendly at all and was very slow.

Évaluation :

5

Vety polite and knowledge of information was ask

Évaluation :

5

Brendan was helpful, knowledgeable and attentive.

Évaluation :

5

The individual who tried to help me troubleshoot my trailer lights problem was truly excellent!!

Évaluation :

5

You So Awesome Helping With My Moving I Tell Anyone How Awesome 😎 Great You Guys Are Your Awesome 😎 Service Is Awesome And Very Helpful Thank You 😊

Évaluation :

5

Friendly helpful staff

Évaluation :

4

Both staff members were attentive and helpful when dropping off the vehicle.

Évaluation :

5

1. The windshield wiper on the driver's side needs to be replaced. 2. The ratchets on the car carrier needs lubrication.

Évaluation :

5

I would keep it but my truck missing up on me I need to get it worked on so I had to make it up the United need to go to I can pay someone to work on my truck but if we get back on our feet we will be back if that ok with you my new number is 405-503-6730 or Gmail me at foxxjoyce994@gmail.com if you want to talk to me about this message I looking for a message from you to ?

Évaluation :

5

Very happy with the service and the fact that the process took into account good COVID safety practices. I felt that my health safety was important to this location.

Évaluation :

5

Ian and his team do a great job

Évaluation :

2

The young man working there this morning was rude and the first thing he said to me was did you give me a fake number I been trying to reach you. Not hello or welcome or my I help you

Évaluation :

1

The little man complex was not appreciated when I closed my account. That guy was not professional or pleasant. Two thumbs down just because of him.

Évaluation :

5

Nome

Évaluation :

1

I set up a truck at a different location, just a 24 hour local rental with a 6 am mobile check-in pickup. I got a text about 6pm the night before instructing me to call about equipment. The first call (after a long hold) was answered by someone who said she was in Arkansas and put me back on hold. After holding a long while again, someone told me the truck hadn't been returned on time and they changed my reservation to this one, supposedly the same as the first reservation. The next morning we got there at 6:30am. We went through the mobile pickup and it said check-in was complete but gave us no further instructions and there was no 20 ft. Truck that we could see. While we were working on this, an employee wearing a dirty shirt and who looked dirty and unprofessional in general, unlocked the door and then locked it behind her and kept the lights off. It was 6:45. We had no choice but to sit and wait until 7:00 (I had paid help standing around doing nothing beginning at 7 because I had no truck. So the employee finally opens the door and we tell her what has happened and she rudely informs us that the truck is parked down the road in their Auxillary lot (as if we should know that). She questioned what I said about the check in giving no instructions and I showed her my phone. She said that since she saw us sitting out there (while the door was locked), she checked to see and our truck was parked down the road. She then told me that my dad (who was the driver) needed to go outside because only one person is allowed inside. We told her we drove together, came in together, and he wasn't leaving. She finally said she was going to print the reservation. By this time I was very upset. She handed me a card with a code in it and told us to drive to the other lot. So we drove up the road looking for it. There was absolutely no signage and we finally saw a truck sitting by itself in a driveway next to an unmarked building. Had it been dark we never would have found it. So about 8:30 we get a text telling us the truck is due back at 4:00pm instead of the next morning. This location has no local phone number they give out so I had to call the main UHaul number. Three calls later, after being on hold for ten minutes or so each time and then being disconnected, I still had not been able to talk to a person. I finally gave up. We thought we might be able to finish in time. So we top off the gas and take it back to the store. The same employee from the morning was talking to someone in a pickup truck. There was barely enough space to park the truck because there was another empty truck in front of it. The employ quit talking, that driver of the pickup drove off. The employee walked away and completely ignored us. I was in the car waiting for my dad And I unrolled the window and asked if she could help us. She yelled something unintelligible due to road noise and made no effort to even look our direction. My dad got out of the truck

Évaluation :

5

We rented a storage unit and it was so clean. We brought supplies to clean before we moved items in but did not have to. They do a great job maintaining this location. Je les recommanderais sans hésiter.

Évaluation :

1

I waited an hour and finally got out of there after an hour and a half. 2 people were in front of me when I arrived. Absolutely ridiculous.

Évaluation :

5

Was kinda sad to take my stuff out of there I've had my unit for many years it's always been safe and clean in there. I never had any problems.

Évaluation :

3

Van had animal hair in the seats. Not a terrible experience but van was NOT clean!

Évaluation :

1

The manager inside yelled “city regs” several times when we tried to walk in. It is not a city regulation to have only one in the office. Be er again will i go there.

Évaluation :

5

Ian (the Manager) was great to work with on this truck rental. I would definitely recommend this location for truck rental services.

Évaluation :

5

Very efficient!

Évaluation :

5

Easy pick up and return. Truck had nice cold A/C on a hot moving day.

Évaluation :

5

The gentlemen I dealt with was very professional and knowledgeable about the equipment. It was a pleasure doing business there. I will use this location for all my rental needs

Évaluation :

3

Have more than one person on staff on June 1st guys. Don't leave one dude out to dry like that.

Évaluation :

3

Personnel was not friendly.

Évaluation :

5

Awesome

Évaluation :

4

Paperwork took way too long. About 20-25 minutes, with a reservation. Truck had a cracked passenger mirror.

Évaluation :

5

Best customer service . wjsh both plac3s would be like that

Évaluation :

5

Staffs are very friendly and helpful

Évaluation :

5

Good job!

Évaluation :

5

The staff in Stillwater were always so very nice and professional. We needed this service unfortunately since our apartment was small. We are thankful that they were great to work with and courteous even when they were busy sometimes they tried to make each customer feel acknowledged and important. Our checkout experience was especially wonderful and the young man should be commended in this time of social distancing as he did a great job!

Évaluation :

5

I am happy with U Haul but i do have one ? To ask about if we what to move over from the they unit we have now the 5 by 10 we would like to move from about 1 to a 10 by 10 if that's possible how ?

Évaluation :

4

The only thing I was disappointed in was that I moved out 3 days after my payment due date and I did not receive a partial refund.

Évaluation :

5

The staff at U-haul North are professional, quick, and thorough. My wait time was minimal and their knowledge of services were helpful. I highly recommend this site for storage and rental.

Évaluation :

5

This location is very secure and reasonably priced. With our son attending college at Oklahoma State it is very convenient. Will definitely be back if the need arises again.

Évaluation :

5

Fast friendly service

Évaluation :

5

Steven was amazing. I would recommend them to anyone. He should receive some kind of recognition for his customer service levels. If I had more room to write, I would say many great things about steve

Évaluation :

5

Friendly, Professional

Évaluation :

4

I moved out on the 30th & spoke to the lady who works there. The same day I hope no unexpected charges. Other than that it was a good storage. Eon is a great manager. Merci.

Évaluation :

4

The staff was helpful and friendly. The storage units are well maintained!

Évaluation :

4

Helpful staff and very nice location

Évaluation :

1

TERRIBLE SERVICE AND STAFF. FIELD MANAGER WAS AWESOME BUT THE GM IS NO GOOD

Évaluation :

4

staff was alway helpful and customer oriented

Évaluation :

5

The young man that helped us was extremely helpful and friendly.

Évaluation :

5

Fantastic! Being open on Sundays was a life saver

Évaluation :

4

All info was given over the phone including cc #. It was raining and the employee would not let my husband go ahead and start unloading until we repeated all the information. Did all of that ahead.

Évaluation :

5

A perfect experience!

Évaluation :

5

The storage facility was clean and well priced.

Évaluation :

4

A few feet wider path between buildings in design needed.

Évaluation :

5

Ian Johnson whom was the one who helped me was wonderful in every regard. Friendly. Knowledgeable and overall an amazing employee. Treated me amazingly unlike the people at the other location.

Évaluation :

2

Reserved giving all my info. Raining.I asked if my husband could get the # and start putting our stuff in. I was told "not until I finished paperwork and that they sold tarps" Already had the info.

Évaluation :

5

I'm glad that the facility was there for me when I needed it. I wouldn't hesitate to chose this U-Haul if I need it again.

Évaluation :

5

I struggled for days trying to do the online move-in with no success. I called the local storage location and Steven was so patient and helpful and we figured out what was the issue! So so helpful!!

Évaluation :

5

The staff was always courteous and extremely friendly. Mr Johnson steers a fantastic ship! I'll definitely go there again if I should need storage or other Uhaul services!

Évaluation :

5

I had a very good experience with this facility.

Évaluation :

5

Rented equipment from the facilities here a few times and they always have great customer service.

Évaluation :

4

They were good. My card did not work when they first gave it to me but they did help me fix it. Also my lock was not there as well. Went back in and he gave me one right away. Slightly inconvenient.

Évaluation :

4

Samantha and the Manager was so helpful in getting me set up for a trailer rental and a storage unit.

Évaluation :

1

Twice I was told I was late on my storage unit payment. How can that be when I had a credit card on file? Once I understand but two months in a row? I moved my old truck to another facility.

Évaluation :

5

The employees in the office were great to deal with and very helpful. The website could be improved to post dates that you are paying for and show what you will owe before you owe it. I would use agai

Évaluation :

5

Everything was wonderful. Moved in and out easily. The people were friendly and helpful. Merci.

Évaluation :

5

Good job

Évaluation :

5

Great experience. only one issue: im in stillwater temporarily and im storing an open trailer that is brand new. Who in their right mind carries their title? this is a rather ridiculous requirement

Évaluation :

2

`The girl at the office was so rude and hostile. She was racist and angry all the time. she charged me an extra day for a dolly that was in their facilities. She basically gave me hard time.

Évaluation :

5

Overall everything was great!

Évaluation :

5

Friendly and helpful