Customer Reviews for U-Haul Moving & Storage of North Stillwater

Évaluation :

5

none

Évaluation :

3

Website for rental and return kept redirecting and not accepting info. Took 20-30 minutes to return truck after hours.

Évaluation :

1

I'm so very frustrated with this company I could scream. I picked up a uhaul in keifer oklahoma. The man that did my contract messed up it was supposed to be a one way 80mile trip from there to Stillwater because that's where I was moving. I go to drop off in Stillwater and they want to charge me double for the uhaul because my contract was messed up at no fault of my own. I ask about the storage unit for one month free. They couldn't do that because the contract was messed up and it wasn't were I was supposed to be. I was told to call corporate and have them help. After sitting on hold for 45 minutes I was told there was nothing they could do. I asked for her manager and was told no. I'm disgusted with how poorly you all treat your customers and will make sure to tell everyone to use a different moving service

Évaluation :

5

Just after moving, from my original city, to another, my wallet was stolen, and after receiving new everything, I thought I had updated everything (multiple automatic billing dates). After initially moving forward, I never received my billing issue warning (automated email issues for nonpayment) until I was contacted by the GM Ian, over the matter. Initially feeling like an idiot, I was quickly relieved as Ian was brought up to date, and he assured me nothing would happen to my belongings (was in between paychecks and still struggling to catch up from deposits/move in fees, etc.). Ian made it easy for me to catch up from my previous month, and cover the month we were already well into. It's the people within the business that will make/break the business, and Ian is beyond making an easy future customer out of me. U-Haul should be proud they have such people as Ian, representing them!

Évaluation :

1

I believe the extra days charge at $40 and coverage at $28 was excessive when returned all equipment approx. 3 hrs past what you had us due back. The represenative says it was computer generated and thats just the way it works........Terrible Customer Service Reasoning if you ask me and will tell our friends and family!!!

Évaluation :

5

Drop off location was a little tight to maneuver in but that's because the facility is under construction. Once the trailer was id, no problem with drop off. Staff was helpful & courteous.

Évaluation :

1

The only employee there was rude, inconsiderate, and extremely unhelpful. He refused to pull the truck around to the front and made me walk through the storage lot to go get the truck and then was rude and hateful again when I dropped off the truck. I was unable to do all of the app processes because the network area there is very weak. He refused to help me return the truck and close out my storage unit.

Évaluation :

2

Store was cluttered with supplies. Little room to form a waiting line. Employee did not review vehicle with me during drop off. He said, "All I need is the key. You will get an emailed reciept."

Évaluation :

3

A discount or refund on truck rental would of been nice. I appreciated the extra day not being charged however I'd prefer a discount on the truck rental and that is in no way drop off locations fault, I do blame the pick up location because they should have been checking there trucks. As I mentioned first 15 miles the check engine light popped up.

Évaluation :

5

Staff was understandable and very nice. Manager was great and even offered us water.

Évaluation :

5

Zack was very helpful on each of my visits.

Évaluation :

5

No problems

Évaluation :

5

Customer service at Checkin was very timely and helpful. He cancelled my storage reservation as requested.

Évaluation :

2

My chief complaint is that I paid for two months. 129.90. Well, was able to clear it all out after 3 weeks. So, I get it set up for a refund for the second month. Your emoloyee, who honestly, looks and kind of acts like a active meth user (issac ingram) set my refund up as check request instead of sending it back to my card. I had to borrow money from friends so I could buy groceries that the 64,95 refund was to buy. Being diabetic I dont get the choice of skipping meals and I really dont like having to ask my friends for money.

Évaluation :

3

The manager Ian Johnson was not a happy person. He was very clear his employee Don that gave me the truck was going to be disciplined. This is the weirdest location, you get check in at storage place then you have to drive down the road to pick up the truck. Storage place has zero places to park my car while I was gone for hours moving. I had no choice to drive down the road to leave my car and my Uhaul movers too for us to safely park our cars there and get the 20' box truck. I rented truck, appliance dolly and a storage unit. I'm here by myself and have been for months trying to relocate and buy a home in this aggressive market I'm beyond stressed. The storage unit i rented was a RV spot but the app said storage unit and they had none. While I was getting check in with Don with a long line of ppl behind me and he was the only one there. And now I'm calling around to find storage since i have a truck and movers and no where to take all my stuff....Don may have told me i had to bring this truck back to the storage place to check it in not the place down the street where my car was. This is a big truck and the storage place in not friendly to get in and out of in my car. I would not have been comfortable driving a 20' truck in that little bitty parking lot of maybe 4-5 spaces. So here's the problem Mr Johnson was pissed he had to take to foot to get up the hill and down the road. I offered him a ride and he said no uhaul employees have been abducted. I felt horrible he had to walk all that way & tried to apologize. I asked, if i dropped off the uhaul at the storage how was i going to get back to my car..he said I'd be the one walking - that's cruel after I spent 6 hours moving in 107 heat with a bad back. You need a better set up at this location and maybe post a sign. Or get a courtesy golf cart to haul people up and down the street. I'd be more concerned of someone getting run over than an abduction. Mr. Johnson was clearly irritated and made it clear that Don was going to pay for me not dropping off the truck at the right location. Don was a very kind pleasant person doing a great job with me and the line of ppl waiting to get taken care of early on a Friday morning. Mr. Johnson has a point too as I wouldn't want to be running up hill and down the road either and it was beyond hot. I hope Don didn't get in trouble. And you can get Mr. Johnson a better option to resolve the awkwardness of this location.

Évaluation :

4

Friendly and helpful staff.

Évaluation :

5

More office parking would be great!

Évaluation :

5

Amazing customer service from Zach.

Évaluation :

5

Merci.

Évaluation :

5

The young man here was very likeable and very quick to get me on the road again.

Évaluation :

4

The original equipment was not acceptable. When I drove it to the loading location and i opened up the back, I was overwhelmed with marijuana odor.. I called and complained and was asked to return to the pick up location and get another truck,,which I did. Replacement truck was acceptable.

Évaluation :

5

The truck rented made a very very high pitch squeal inside the cab at any speed above 50mph. I had to listen to that for 4hours, I had a migraine the whole time because of this. I would like a partial refund.

Évaluation :

5

Ian was super nice and helpful. Deserves a raise.

Évaluation :

1

Well attitude customer service truthful with people and won't go back to that location....I have rental uhaul in the past and have never been treat like I was today....

Évaluation :

5

The location had everything I needed for my move. The representative was helpful and made sure that I was ready to go.

Évaluation :

5

Both Mr Johnson and the other attendant (name?) were super professional and helpful. Highly recommended. Thank you!

Évaluation :

5

Personnel was very friendly and helpful!

Évaluation :

5

The staff always helpful and friendly.

Évaluation :

5

More help at this location.

Évaluation :

5

Front desk staff I forgot his name but he wears Tesla hat is friendly was able to all my questions

Évaluation :

5

Ian was so helpful and made our renting a storage unit so easy! We would definitely suggest using the u haul and storage on airport in Stillwater to everyone!

Évaluation :

3

The young man that was there when we picked it up was great. He was very overwhelmed (alone and busy) but he stayed professional and very personable. The guy that was there when we dropped it off was another story. My husband took a photo of the odometer when we picked it up from the satellite lot because it was off by a mile(no big deal) but the attendant all but called him a liar and was very disrespectful.

Évaluation :

3

It was a nightmare from hell. And I was charged 30 dollars more then what I was told. This was my first and Last time renting a uhaul. I would rather pack all my stuff on my back and walk

Évaluation :

5

Perfect experience!

Évaluation :

5

Great service and facilities. Affordable and clean. I always felt my items were safe and I felt safe if I was there at night by myself.

Évaluation :

5

The uhaul storage in north still water had exceptional service and employees. The manager is ver professional and helpful. 10/10 experience. Will use uhaul storage again.

Évaluation :

5

I had to go from ponca city to Stillwater to get the truck even though you guys were very accommodating on giving me more time and mileage was still very inconvenient. Everyone there was excellent no issues with how they treated me just going an hour and a 1/2 round trip I found trip to get a truck was a little time consuming.

Évaluation :

5

Check in very easy. Personel very accommodating.

Évaluation :

3

Lower the prices a little. Just to drop off a few things in Tulsa was over $200

Évaluation :

5

Extremely very nice people!!

Évaluation :

2

Had my reservation incorrect, and different that what I had saved on my phone. The employee refused to help with changing the errors on my reservation, I needed three days with the truck and the error had us with two days. The truck was not cleaned out and given to us with dirt all over inside the cab and trailor/bed. The ramp would not come in and out of its storage under the truck until we had to oil it up with WD40 at home. I asked him to fix my reservation and he refused and threated me with extra fees and fines if we weren't on time returning it. I explained we needed the extra time for packing, travel, unloading, he wouldnt fix it. VERY UNHAPPY with my experience. I will never rent from Uhaul ever again. You have competition, I will go elsewhere.

Évaluation :

4

Lea was very helpful and patient.

Évaluation :

5

The item listed show unavailable but within 30 minutes they had the item and ready for me.

Évaluation :

4

Tell the customer what the fuel capacity of the truck is. I bucked a 20-30 mph north wind and used a lot of fuel. I was shocked at home much it fuel it took. I like mirrors, but you might add back-up cameras for those who don't.

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

4

Ein. Was extremely helpful

Évaluation :

5

The uhaul personnel were friendly and helpful.

Évaluation :

5

This was one of my best rentals yet. Loved the truck. The man at the Stillwater location was great. Very informative, personable and professional providing great customer service!

Évaluation :

5

Customer service was top notch

Évaluation :

5

The kindness given to me by Ian and Zackary was much appreciated. Merci

Évaluation :

4

Gentleman that checked us in when returnig truck was very nice. Professional, courteous and prompt. Really appreciated his good attitude and professional manner.

Évaluation :

5

Everything went well

Évaluation :

2

Was less than a hour late retning rental. I had called and was told as long as we had back by 12 noon their would be NO CHARGE. Told by person working counter would need cc for rental charge. Explained we had already paid with cc. He said that the cc wasn't billed until it was returned. So I gave cc. He never told me he was charging for a full day. When I saw email with receipt for extra day charge I called Uhaul was told their was a note in the order not to charge for extra day as long as returned by Noon. We returned less than an hour late. LESS THAN AN HOUR. Was told the charges would be refunded for extra day. Never received receipt like I was told I would receive. Really disappointed. First of all the location of pickup changed and was never told. That slowed down our plans and caused the delay returning. Really disappointed in UHAUL!

Évaluation :

2

The person in the office doesn't respect customers. He's not happy for what he does in his job.

Évaluation :

5

They worked to accomodate our specific needs. Merci.

Évaluation :

3

The pay requirements was confusing.

Évaluation :

5

Great staff and clean truck

Évaluation :

5

I would like to thank Ian for his professionalism and patience as well as kindness. Thanks

Évaluation :

5

I didn't understand the after hours drop off procedures, and they charged me an extra $20. I tried 3 times to reach someone by phone for help. Put on hold for 30 minutes each time, no help answered. Tried the 3rd time the next morning, waited another 20 minutes, only then to find out it was too late and my truck was already checked in and with an extra $20 fee.

Évaluation :

5

Give Ian a raise he’s excellent at what he does.

Évaluation :

5

We needed to store some items for a short period and this facility worked very well for us. I would recommend it to anyone.

Évaluation :

5

The whole area was very clean and well cared for. There was a restroom in one of the storage units for the general public, that was impressive! The units seems to spray for bugs, so you don't have to worry about taking spiders home with you when you vacate.

Évaluation :

5

Brandon was very helpful with the return.

Évaluation :

5

Things felt very secure there.

Évaluation :

5

Very happy with this whole uhaul experience.

Évaluation :

3

snakes on property

Évaluation :

5

We have used them twice when needing to store our daughters stuff over the summer. They are always helpful and polite.

Évaluation :

5

Was in desperate need of a storage unit and found one at one of the two U-Haul facilities in Stillwater. Reserving and paying online was seamless and the unit was ready almost immediately for move. Super clean and very efficient process! 10/10 would recommend.

Évaluation :

5

The guy who checked me in was extremely helpful.

Évaluation :

4

It was very hard to locate anyone in the office. I stopped by 10 times and it said they were out on the property. The number they gave was ultimately sent you to a call center for Uhaul. After holding 30 plus minutes 3 different times. I waited and finally received this notification. I actually moved out on the 6-18-2021. Thank you, Jody

Évaluation :

4

All good on this experience.

Évaluation :

5

They have been super helpful both times we have used their facility.

Évaluation :

5

Most of my dealing with personnel was with Brandon who was beyond helpful.

Évaluation :

4

If someone is renting a truck and a space from your company online, it should be able to pick up and recommend a storage size that can accommodate that truck. For example, I got the 10' truck for my daughters dorm and a 5x5 storage unit. The website should have told me that not everything in a 10' truck could hold everything in a 5x5. It would have been nice to have had a warning that popped up telling me that the storage unit I chose may not fit what can fill a 10' truck. I would have then gotten a larger one! Thankfully, by the power of God, I got everything to fit in there. But a warning would have been nice. Not everyone can see how big a 5x5 is until they are there. The website should recommend storage units based on the truck that some orders.

Évaluation :

2

The front desk was very aggressive and rude regarding the questions I had about my unit.

Évaluation :

3

I ordered a lock online with my purchase and was unaware each locker already came with one. The employee at the front desk was rather lethargic and unenthusiastic to be there. Almost made me feel like I shouldn't be there. A lady out in the yard though was helpful and polite when I needed help finding the reserved locker. Said locker was clean and ready for move-in but lighting made for a bit of a safety hazard and difficult to see where I was placing my items.

Évaluation :

5

Best storage place period. Unequaled experience and staff. Just absolute#1 in my book!

Évaluation :

4

It was great thanks

Évaluation :

5

Excellent customer service!!

Évaluation :

5

Great customer service!

Évaluation :

5

Every single person I have dealt with at uhaul has been so helpful and pleasant to do business with. I refer my friends to them frequently.

Évaluation :

5

I really liked the lady that helped us get the storage unit. She was very friendly and easy to talk to.

Évaluation :

5

Brendan was helpful, knowledgeable and attentive.

Évaluation :

5

I would keep it but my truck missing up on me I need to get it worked on so I had to make it up the United need to go to I can pay someone to work on my truck but if we get back on our feet we will be back if that ok with you my new number is 405-503-6730 or Gmail me at foxxjoyce994@gmail.com if you want to talk to me about this message I looking for a message from you to ?

Évaluation :

5

Ian and his team do a great job

Évaluation :

1

The little man complex was not appreciated when I closed my account. That guy was not professional or pleasant. Two thumbs down just because of him.

Évaluation :

5

Was kinda sad to take my stuff out of there I've had my unit for many years it's always been safe and clean in there. I never had any problems.

Évaluation :

5

Staffs are very friendly and helpful

Évaluation :

5

Good job!

Évaluation :

5

The staff in Stillwater were always so very nice and professional. We needed this service unfortunately since our apartment was small. We are thankful that they were great to work with and courteous even when they were busy sometimes they tried to make each customer feel acknowledged and important. Our checkout experience was especially wonderful and the young man should be commended in this time of social distancing as he did a great job!

Évaluation :

5

I am happy with U Haul but i do have one ? To ask about if we what to move over from the they unit we have now the 5 by 10 we would like to move from about 1 to a 10 by 10 if that's possible how ?

Évaluation :

4

The only thing I was disappointed in was that I moved out 3 days after my payment due date and I did not receive a partial refund.

Évaluation :

5

The staff at U-haul North are professional, quick, and thorough. My wait time was minimal and their knowledge of services were helpful. I highly recommend this site for storage and rental.

Évaluation :

5

This location is very secure and reasonably priced. With our son attending college at Oklahoma State it is very convenient. Will definitely be back if the need arises again.

Évaluation :

5

Fast friendly service

Évaluation :

5

Steven was amazing. I would recommend them to anyone. He should receive some kind of recognition for his customer service levels. If I had more room to write, I would say many great things about steve

Évaluation :

5

Friendly, Professional

Évaluation :

4

I moved out on the 30th & spoke to the lady who works there. The same day I hope no unexpected charges. Other than that it was a good storage. Eon is a great manager. Merci.

Évaluation :

4

The staff was helpful and friendly. The storage units are well maintained!

Évaluation :

4

Helpful staff and very nice location

Évaluation :

1

TERRIBLE SERVICE AND STAFF. FIELD MANAGER WAS AWESOME BUT THE GM IS NO GOOD

Évaluation :

4

staff was alway helpful and customer oriented

Évaluation :

5

The young man that helped us was extremely helpful and friendly.

Évaluation :

5

Fantastic! Being open on Sundays was a life saver

Évaluation :

4

All info was given over the phone including cc #. It was raining and the employee would not let my husband go ahead and start unloading until we repeated all the information. Did all of that ahead.

Évaluation :

5

A perfect experience!

Évaluation :

5