Le client n'a pas laissé de commentaire.Gilvan R.
Customer Reviews for U-Haul Moving & Storage of Northborough
Pour nous contacter
Northborough, MA 01532
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dennis C.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Jornandes D.
Le client n'a pas laissé de commentaire.KEVIN C.
Le client n'a pas laissé de commentaire.Dawn H.
We had an awesome experience!Robin C.
Have more gas than 1/4 tank in the vehicle. I drove 25 minutes to pick up the truck and needed to stop twice for gas. Merci!Laura V.
They were not much in a hurry. A little too relaxed, I am a busy person. and they seemed to have more time than I did.Sharisse B.
Le client n'a pas laissé de commentaire.Ermes B.
Le client n'a pas laissé de commentaire.Zachary A.
Le client n'a pas laissé de commentaire.Wekslem B.
I have been to the Northboro location several times and have never been disappointed! Brandon, the General Manager runs a great business and all the employees are happy and respectful. Great job -Kevin S.
Driver's side windshield wiper was broken and needed replacement (had to return for replacement wiper), broke again during trip. No windshield washer fluid for a 1600+ mile drive in Spring time with lots of kamikaze bugs was not ideal. Site did not provide lock and did not inform me I had to purchase a lock to secure my items.John B.
Can't say enough about the staff at UHaul. Brandon, Tim, and David are always so helpful and professional. Thanks for everything!Alan H.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.Rachel K.
Great customer service and very professionalMARIA R.
Le client n'a pas laissé de commentaire.Izabella A.
I have a general complaint about u-haul. One day before my rental time, I was informed that my equipment is not available in my preferred location (Belmont St). This was very inconvenient for me and added additional stress to my move. But the staff at the Northborough location was very friendly and helpful!Ozgur O.
Le client n'a pas laissé de commentaire.Isabel G.
Le client n'a pas laissé de commentaire.Dennis K.
45min waiting because they gave the wrong keyVictor S.
Le client n'a pas laissé de commentaire.Peter D.
Impeccable customer serviceKevin S.
Everything went very well and the associate was very polite and friendly and hooked the equipment up and removeed it to and would recommend your location and I will definitely return Thank you Dan RobbinsDaniel R.
Le client n'a pas laissé de commentaire.Gabriel C.
Le client n'a pas laissé de commentaire.Menachem L.
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.Don S.
Le client n'a pas laissé de commentaire.Dennis L. | Expérience générale
Le client n'a pas laissé de commentaire.Robert O. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S.
Your response to my inquiry about a receipt came so fast I almost missed it... amazing. Thank you. Absolutely great service.William N.
I was charged for fuel when I returned the truck with more fuel than I received it. I took a picture to prove it. Please contact me. BestJUAN F.
Was overcharged! Took possession of the truck in took a picture of the odometer At rental time 9:25 a.m. March 6th 2021, Odometer reads 121.808, Return vehicle with 121857, But somehow charge for a 107 miles! Again I have photographic evidence that is date and time stamped, I have evidence Of the documental agreement Being printed out only minutes earlier... Every time I have used u-haul I have had a problem, If I don't get my money returned to my card immediately I will be going to Small claims court, Better Business Bureau, Facebook, Yelp, etc...MICHAEL G.
The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you, and thank you for making our lives a little bit less stressful during these difficult times.Lorrayne D. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS D.
Tim was great. Helpful, friendly, and informative. Always very accommodating...Wendy C.
Reduce the paperwork required for rental of small equipment items , i.e. handtruckBenjamin H.
Personnel were polite, helpful, and followed all Covid-related procedures. Merci.John K.
Service was excellentKathleen D.
All the hidden fees and problems that arrive in Uhaul is unmatched. I mean from making a reservaion, and getting all the way there and being told that you cant be rented to over an additional 16 $charge that failed to automatically go through from your last one, to 25 $surcharges for the smallest amount of dirt and the rediculous gas charges that occurRobert F.
Stop sending these spam emails. Fire your IT department. I stood out in the freezing cold trying to scan that thing. The captcha wouldn't load and it wouldn't pick up my location. Your IT department apparently thinks it's great to abuse your customers by making them freeze to death trying to work with lousy Interface that doesn't work.Your marketing department apparently thinks spam is great and likes abusing customers. However Brandon at the actual location was great.Nancy K.
Le client n'a pas laissé de commentaire.Tony K.
The guys were great: agile, helpful, and efficient - both are an asset to the organizationCharles S.
Making the reservation over the phone with Laura was a breeze. She easily answered all of my questions so that the pick-up would go smoothly. The cargo van was outside and ready to go the morning of the rental. We were on our way in no time!Richard J.
Excellent service and a nice riding 10' truck . Thank you, John GrahamJohn G.
Le client n'a pas laissé de commentaire.Charles B.
Tom G was amazing!!!!! He made the experience incredible!Gregory S.
Le client n'a pas laissé de commentaire.Robyn H.
Le client n'a pas laissé de commentaire.Alan H.
Le client n'a pas laissé de commentaire.Carlos G.
Wonderful customer service, very quick and easy!Claire L.
Le client n'a pas laissé de commentaire.brian P.
Le client n'a pas laissé de commentaire.Ayhan K.
First vehicle we were assigned did not start. Assigned vehicles should be checked daily before handing the keys to the customer. This resulted in us getting a delayed start.Paul B.
Le client n'a pas laissé de commentaire.REBEKAH W.
Excellent service à la clientèle. Great Location. Great Team I will recommend this location 100 % this location is way better than other ones.Miguel P.
Brandon and his team at this location are amazing. Some Uhaul locations get a bad wrap for customer service but at this location, you are treated like a king. Its really refreshing. The equipment was ready, the check in and out process was a piece of cake.Steven C.
Overall good experience except when I reached the drop off location I was misinformed by a team member and it was closed. I ended up bringing it back to the original pick up location, the workers were very accommodating.Scott C.
Le client n'a pas laissé de commentaire.Nicholas M.
Extremely helpful and friendly throughout the process.Bryan M.
Nothing! The facility was new and clean and the staff was awesome! They were inviting, professional, friendly, and knowledgable.James B.
Good customer servicesBERTINE J.
Can't imagine it being any better. Xavier was just incredible. He treated me like he was the owner.JOHN D.
Le client n'a pas laissé de commentaire.Ana R.
Le client n'a pas laissé de commentaire.QUINCY N.
Le client n'a pas laissé de commentaire.Hamid M.
Always stellar, professional, and courteous. ThanksAlan H.
Le client n'a pas laissé de commentaire.Jeffrey W.
2 of the trailer chains used under the vehicle being carried were missing the rubbers used to secure it once looped.Viktor S.
Le client n'a pas laissé de commentaire.James A.
Have rented numerous trucks and recently. Have also had a free months storage rental twice. This place is the best! Newer clean rigs. Decent prices. Have had a 10 Ã-10 and 10 Ã- 20 storage unit. And exceptional customer service. Whether on the phone or in person. The reps. there are all cool and work with you for a great, swift and smooth experience.Robert W.
Le client n'a pas laissé de commentaire.Alan H.
Le client n'a pas laissé de commentaire.SCOTT A.
Le client n'a pas laissé de commentaire.Mia B. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah K.
Do you guys amazingGilmar D.
Make dropoff instructions more clearRyan S.
Le client n'a pas laissé de commentaire.Robert R.
The person serving me was a heavy set white male with white hair. He wore his mask under his chin for the WHOLE of my 20-30 minute experience. He worked extremely slowly. Manager, I encourage you to check the cameras and see how long it took. I don't believe that was an over estimation. I am baffled that during the time of a pandemic the employee was wearing his mask under his chin which is effectively not wearing a mask at all. Will not return to this location.Christopher P.
I rated the location as average as I really don't know what to compare it with - it's well located for me, (this time) had a vehicle for me. I do with to point out that the mobile sign up process is atrocious (I see many places it can be improved, if you want to know more). I had to give up and go inside in the end. Not what I wanted to do in this COVID day and age. Fortunately, the guy inside was wonderful and helpful and efficient. He was also who received me when I returned the vehicle. Great guy and an asset to the organization. The vehicle wasn't clean, the back had dirt and stuff on the floor and the front floor was very dirty (snow and rain on shoes and boots?). But I really wasn't bothered.Charles S.
Le client n'a pas laissé de commentaire.ELENA M.
On my last visit to U-Haul, the trailer I picked had about a foot of snow in it, and there was limited staff to do the cleaning. The trailer was not connected properly to my truck's hatch properly, and the trailer came off on the highway and hit my truck several times. I was lucky to not get into an accident.rexford K.
Le client n'a pas laissé de commentaire.Yi S.
Le client n'a pas laissé de commentaire.Alfred V.
I couldn't get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.JAMES S. | Premières impressions
No comments for improvement but just want to Thank Brandon for doing a great job. He is an asset to the U-Haul organization.ROBERT H.
Le personnel était amical et serviable. The self after hours return process did not work. It would not recognize my location as correct and there was no alternative. Fortunately, the location had only recently closed and I found the employee who helped me check out earlier for help. If he had already left, I would have been forced to pay the additional after hours return charges through no fault of my own.Benjamin S.
I was told the tank would be full at pick up. It was not. I returned it full. When I mentioned it when I brought it back I was told â€˜Oh that's ok'. It maybe for them but not for me. Why should I be paying the difference?Catherine H.
Le client n'a pas laissé de commentaire.Jason R.
Customer service was greatSonia C.
Le client n'a pas laissé de commentaire.Candice P.
I was charged for gas , despite I filled itSanjeev K.
Le client n'a pas laissé de commentaire.Wildred W. | Premières impressions
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.arthur P.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Helia V.
Clean off the equipment and bring it to the client don't make them walk all the way across the parking lot only to find a truck covered in ice and snow. By the way the other 3 trucks that went out that day ahead of me were all cleaned off and brought to the customerJohn M.
Le client n'a pas laissé de commentaire.GLYNDWR G.
Le client n'a pas laissé de commentaire.Marcelo O.
Please pass on the following to UHAUL. Do not ignore...... When calling UHAUL to arrange this rental, I was first asked if I was over age 55 and then directed to enter "2" . I was annoyed in finding this was a ploy to have me listen to a commercial for ALERT. I hung up on UHAUL.John K.
Le client n'a pas laissé de commentaire.William n. | Premières impressions
Great facility...very clean and such an easy check in and out! Staff was friendly and very helpful in making my move go as smooth as they could.Joseph T.
Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.Ryann S. | Expérience générale
You get the best employees in your store!CHING WEN C. | Expérience générale
everything i expected. they did a great jobMark D. | Expérience générale
Le client n'a pas laissé de commentaire.Justin V. | Expérience générale
Le client n'a pas laissé de commentaire.Diana S. | Expérience générale
Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.Syed K. | Premières impressions
The manager and employees were extremely helpful and courteous.Deborah D. | Expérience générale
With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.daivd v. | Expérience générale
We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.Kathryn S. | Premières impressions
The manager who helped me was excellent!Corey C. | Premières impressions
Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!Robert W. | Expérience générale
Absolutely amazing customer serviceKassandra S. | Premières impressions
Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.Jennifer D. | Premières impressions
The clerk was extremely polite and very helpfulclaire l. | Premières impressions
Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.diane b. | Premières impressions
Very nice people, very friendly. Storage area is vey clean, very niceRichard z. | Premières impressions
Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.Brian M. | Expérience générale
ExcellentMark C. | Expérience générale
Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommendjanice m. | Premières impressions
First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.Paul S. | Premières impressions
Clean facility, easy access to storage units and resourceful staff. Merci.Christie C. | Premières impressions
All the staffs I met are kind and helpful.Qian Z. | Premières impressions
Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.Mark C. | Premières impressions
Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. MerciMARC V. | Premières impressions
Great staffBertrum D. | Expérience générale
The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.Robert O. | Expérience générale
great employes fiinally found someone who knows hat there doing.Bertrum D. | Réservation
Very well organized facility. Will definitely use this place again.douglas g. | Expérience générale
Everyone was very nice and helpful.Kevin H. | Réservation
Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?Joseph R. | Réservation
A pleasant experience all aroundtom g. | Expérience générale
The staff was very nice. Facility is clean and very convenient. Mercirobert o. | Expérience générale
I never contracted or used this facility!CHARLES G. | Réservation
Incredibly helpful!Courtney S. | Expérience générale
Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKSmaragret D. | Expérience générale
All staff were wonderful!jill m. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!