Évaluations des clients U-Haul Moving & Storage of Northborough

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Northborough

Cote générale :

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JAMES S. | Premières impressions |
Évaluation :

I couldn’t get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.

ROBERT H.
Évaluation :

No comments for improvement but just want to Thank Brandon for doing a great job. He is an asset to the U-Haul organization.

Benjamin S.
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Staff was friendly and helpful. The self after hours return process did not work. It would not recognize my location as correct and there was no alternative. Fortunately, the location had only recently closed and I found the employee who helped me check out earlier for help. If he had already left, I would have been forced to pay the additional after hours return charges through no fault of my own.

Catherine H.
Évaluation :

I was told the tank would be full at pick up. It was not. I returned it full. When I mentioned it when I brought it back I was told ‘Oh that's ok'. It maybe for them but not for me. Why should I be paying the difference?

Jason R.
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Le client n'a pas laissé de commentaire.

Sonia C.
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Customer service was great

Candice P.
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Le client n'a pas laissé de commentaire.

Sanjeev K.
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I was charged for gas , despite I filled it

Wildred W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Paul M.
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Le client n'a pas laissé de commentaire.

arthur P.
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Le client n'a pas laissé de commentaire.

William F.
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Le client n'a pas laissé de commentaire.

Helia V.
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Le client n'a pas laissé de commentaire.

John M.
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Clean off the equipment and bring it to the client don't make them walk all the way across the parking lot only to find a truck covered in ice and snow. By the way the other 3 trucks that went out that day ahead of me were all cleaned off and brought to the customer

GLYNDWR G.
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Le client n'a pas laissé de commentaire.

Marcelo O.
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Le client n'a pas laissé de commentaire.

John K.
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Please pass on the following to UHAUL. Do not ignore...... When calling UHAUL to arrange this rental, I was first asked if I was over age 55 and then directed to enter "2" . I was annoyed in finding this was a ploy to have me listen to a commercial for ALERT. I hung up on UHAUL.

William n. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Joseph T.
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Great facility...very clean and such an easy check in and out! Staff was friendly and very helpful in making my move go as smooth as they could.

Claiborne M.
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Thanks to the guy who connected up thr trailer.

Michael L.
Évaluation :

Rented uhaul was given to someone else, took 30 mins to find us a new one of the size we requested. Still after trouble, charged full increased price.. sadly will not be using again! $200 just for 3 hours.. no way

Jeffrey N.
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Everything went really smoothly.

Harkamal S.
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Le client n'a pas laissé de commentaire.

Scott S.
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Please don't give reserved equipment away. Stop joking around with fellow co workers when someone spent 3 hours at or chasing uhaul trailers. Assist customer with hooking up trailer don't let them do all the work and lifting and then come take a picture. Own mistake and comp or upgrade customer don't talk about flawed company software your the face of the company! Some reason I have better luck with third party uhaul rental locations then Actual uhaul. They seem to care for the uhaul image. I wanted to be out of this location when I wasn't welcomed or expedited upon arrival. Because my enclosed trailer was given away I went around the corner to buy boxes, straps and covers and a tarp.

Cheryl M.
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Personnel were very helpfl.

Daniel S.
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Drop off smooth like butter

Mark G.
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Le client n'a pas laissé de commentaire.

Andrew K.
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My rental price included a "flat tax fee" that was in addition to the normal state sales tax. I have rented numerous times before at u-haul and have never been charged this fee. I confirmed this by looking through my past records. I brought this issue up at time of rental but the fee was still included.

Dayane M.
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Le client n'a pas laissé de commentaire.

Gideon T.
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Le client n'a pas laissé de commentaire.

Joseph C.
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Le client n'a pas laissé de commentaire.

Jorge M.
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Le client n'a pas laissé de commentaire.

Paul P.
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Very happy. Thanks

Michael H.
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Have a snack vending machine for children.

Tyler C.
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Positive experience overall - one recommendation though on the 24/7 self-pickup. It didn't make sense that I had to scan the code near the front door, do the headshot/ license photos, then locate the truck on the other end of the giant parking lot, THEN walk back to the front door to get the keys from the lock box, to then walk back to the truck. It would make more sense and save steps and time to get the keys then locate the truck - especially with such a big lot. Also it was interesting that I had to close the side mirrors on an adjacent truck to pull my truck out. Why are they parked so close together that the mirrors need to be tucked in to avoid hitting each other in such a giant lot? Mirrors should already be tucked in if so.

Jeanne S.
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Branden my service provider was excellent. Great mood, super helpful and very easy to work with. Made a stressful situation a pleasant experience!

Barbara M.
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Le client n'a pas laissé de commentaire.

Ross K.
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Well pick up was fine but when I came to return my trailer, the guy behind the counter said he was busy and that I could just drop it off in the location they hooked it up to my truck. He also said he would check it in before he left. I did exactly that but the following morning I received my invoice and is had a charge for a late return. the person never checked it. Very frustrating and I hope I get a return for the late fee I was charged.

Sandra M.
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Le client n'a pas laissé de commentaire.

Lisa M.
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Exceptional staff. Very helpful.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Idelisa T.
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Le client n'a pas laissé de commentaire.

Thomas P.
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Nothing

BRIAN C.
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Le client n'a pas laissé de commentaire.

angel O.
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Very friendly, great customer service and easy to follow the process to check out.

Sarah K.
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Clean and new looking. Helpful nice people.

Jim J.
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The wait for check-in on Sunday morning (9:30 AM) was quite lengthy. I had checked-in online but still had to wait for a representative. There was only one representative on duty and many customers waiting for vehicles.

Nicole J.
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The trailer I was provided was 40 yrs old, loud, leaking and the staff were dismissive and extremely unhelpful in addressing my concerns.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

Mark F.
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Le client n'a pas laissé de commentaire.

Michael K.
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I was charged a 20.00 for after hours return but was not told about an extra fee.

Ryann S. | Expérience générale |
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Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.

Robert F.
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We were satisfied Employees very accommodating Inside the vehicle was clean Outside could of used a wash

Michael C.
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Tim was awesome! Thank You

ahmet A.
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Very helpful and kind staff

CHARLES T.
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Le client n'a pas laissé de commentaire.

DONALD S.
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Le client n'a pas laissé de commentaire.

Lynda B.
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Le client n'a pas laissé de commentaire.

Jason R.
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The lot guy was awesome at pick up and drop off. Very helpful and in good spirits.

Allan H.
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Tim Gagnon was great to work with.

Dana H.
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Le client n'a pas laissé de commentaire.

George K.
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Le client n'a pas laissé de commentaire.

Dale M.
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Faster checkout time

Michael R.
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Love this team! Have rented here several times and they are always friendly, courteous and helpful. Will rent again soon! Cudos to the GM!

Kayla N.
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My uboxes went to northborough instead of Leominster which isn't that big of a deal, but there was no communication about that. Then my boxes were supposed to be delivered on the Monday before I would have had to pay the next months bill. Instead they set a new date to deliver and never told me. I had people take time off of work to help me move. Finally we set up another date and they did come that date but said I would have my boxes first thing in the morning 9am and they didn't show up until 4pm. While waiting for 3 hours for the boxes to show up I had called multiple times to try to get an update and every time the employees said they should be there shortly. The manager talked to me finally and said he was watching my boxes get loaded as I was on the phone with him. Every person a talked to on the phone (at least 4 people) said my boxes were set up to be delivered on a certain date (it was never scheduled the first time) and that they were on the way the day of actual delivery (they had never left the facility). Then “working on a refund” meant I didn't have to pay the $60 to deliver from Northborough... after paying $7000 for the whole experience. I will never use uhaul again and I will be sure to share my experience.

Susan G.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

Marshall O.
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Excellent customer service! Very helpful, knowledgeable and friendly.

Carlene C.
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Le client n'a pas laissé de commentaire.

Tammy G.
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Great customer service

STEPHEN M.
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Le client n'a pas laissé de commentaire.

TYLER S.
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Le client n'a pas laissé de commentaire.

Kenny L.
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Le client n'a pas laissé de commentaire.

CHING WEN C. | Expérience générale |
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You get the best employees in your store!

Kevin L.
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Very nice guys and efficient check in

William A.
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Le client n'a pas laissé de commentaire.

James E.
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It was quality service during a very busy time. Thank you Jim

Conor G.
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Le client n'a pas laissé de commentaire.

Bryan S.
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Le client n'a pas laissé de commentaire.

Allie M.
Évaluation :

I️ had a TERRIBLE experience with uhaul. I️ reserved a van on July 22nd for the 1st of September at noon. The day off I️ got a call around 9 am saying that whoever has my truck now won't be back in time for noon so they canceled my van and rescheduled mine for 2:30 at this location. Then I️ got a call at 12:45 from someone asking where I️ was because that truck was sitting there waiting for my noon reservation. I️ was annoyed because I️ wanted to leave at noon but they canceled that truck so I️ was no longer ready for that time. Then I️ called the new reservation at 2 just to make sure everything was all set and they said they did not have a reservation for me even though the man who canceled mine said he scheduled it. Then I️ had to scramble around to find a truck. I️ do not understand why my original reservation had to be canceled and I️ don't know why the new one never was. It was stressful and I️ was frustrated. I️ do not even want to pay for this experience. I️ will not be using uhaul ever again.

Jodie Z.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Great team, clean shop and great service.

Joel R.
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Easy as it could be. Online order, pickup and drop off was fast.

Sujit N.
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Le client n'a pas laissé de commentaire.

Joseph A.
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The General Manager was excellent, he runs a great facility. Clean and very well maintained. He did and excellent job suggesting items and made sure we knew everything. Thanks for everything.

Charles L.
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Le client n'a pas laissé de commentaire.

Richard K.
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Everyone was efficient and friendly. Getting in and returning was quick. I thought it was going to be more complicated but it was very streamlined since the last time I rented a vehicle years ago.

Kristen V.
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Le client n'a pas laissé de commentaire.

Jim T.
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Le client n'a pas laissé de commentaire.

Matthew M.
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This is my second time renting from this location. It is very user friendly, clean and super easy to rent using the online feature. Staff are very friendly and efficient.

Madison R.
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Le client n'a pas laissé de commentaire.

Stephen P.
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The man who provided me desk help was terrible. Absolutely horrific.

Marina K.
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Le client n'a pas laissé de commentaire.

Bonnie F.
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I have used them a couple times and they are always so helpful and accommodating.

Joseph D.
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Le client n'a pas laissé de commentaire.

Laura T.
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Le client n'a pas laissé de commentaire.

Marek K.
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Le client n'a pas laissé de commentaire.

Donald A.
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Le client n'a pas laissé de commentaire.

Tina M.
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Le client n'a pas laissé de commentaire.

KEVIN G.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Top notch equipment and customer service. Clean vehicle.

James F.
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We were originally supposed to pick up our UHaul in Natick. The day before we received a call that they had to change our location to Lowell (an hour away from our home). They said that was the closest one with an available truck My husband looked online and found the trucks available in Northboro so we went there. Still inconvenient for us.

David O.
Évaluation :

when your customer is told that they can return the vehicle after hours tell them you will be charging them an additional rental charge, i payed $230 for the rental , over estimated the MI, payed for that, gave it back with 1/8 tank more of fuel than when was received, was told i could return it after hours (no additional charges where told to me , and you guys charged me an ADDITIONAL 40$ something dollars.after i was done.... i will not be using uhaul again, it was a pain, i was lied to by the manager and had to spend additional money that i frankly didnt have. Finally we showed up on site to do self return at 8:55-9 pm, the lights where off in the parking lot, and you require pictures of where the truck was, being dark the pictures turned out like crap, WHILE i was walking across the parking lot at 8:19 THE LIGHTS TURNED ON, an older couple was trying to park there trailer and couldn't see. The customer service was crap, being lied to was amazing, and then the lights being off till i was done (it was dark the whole time and raining) so just expect me to use a company that doesn't lie to its customers and treats them like people , have a great day, David Oliver

Mark D. | Expérience générale |
Évaluation :

everything i expected. they did a great job

Justin V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Diana S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Syed K. | Premières impressions |
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Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.

Deborah D. | Expérience générale |
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The manager and employees were extremely helpful and courteous.

daivd v. | Expérience générale |
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With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.

Kathryn S. | Premières impressions |
Évaluation :

We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.

Corey C. | Premières impressions |
Évaluation :

The manager who helped me was excellent!

Robert W. | Expérience générale |
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Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!

Kassandra S. | Premières impressions |
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Absolutely amazing customer service

Jennifer D. | Premières impressions |
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Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.

claire l. | Premières impressions |
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The clerk was extremely polite and very helpful

diane b. | Premières impressions |
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Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.

Richard z. | Premières impressions |
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Very nice people, very friendly. Storage area is vey clean, very nice

Brian M. | Expérience générale |
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Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.

Mark C. | Expérience générale |
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Excellent

janice m. | Premières impressions |
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Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

Paul S. | Premières impressions |
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First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Christie C. | Premières impressions |
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Clean facility, easy access to storage units and resourceful staff. Thank you!

Qian Z. | Premières impressions |
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All the staffs I met are kind and helpful.

Mark C. | Premières impressions |
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Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

MARC V. | Premières impressions |
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Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Thank you

Bertrum D. | Expérience générale |
Évaluation :

Great staff

Robert O. | Expérience générale |
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The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Bertrum D. | Réservation |
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great employes fiinally found someone who knows hat there doing.

douglas g. | Expérience générale |
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Very well organized facility. Will definitely use this place again.

Kevin H. | Réservation |
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Everyone was very nice and helpful.

Joseph R. | Réservation |
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Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

tom g. | Expérience générale |
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A pleasant experience all around

robert o. | Expérience générale |
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The staff was very nice. Facility is clean and very convenient. Thank you

CHARLES G. | Réservation |
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I never contracted or used this facility!

Courtney S. | Expérience générale |
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Incredibly helpful!

maragret D. | Expérience générale |
Évaluation :

Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS

jill m. | Expérience générale |
Évaluation :

All staff were wonderful!

Non reviews have been submitted for this location.

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