Customer Reviews for U-Haul Moving & Storage of Northborough

1298 évaluations

40 Bearfoot Rd   Northborough, MA 01532

(508) 709-0256

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 709-0256

40 Bearfoot Rd
Northborough, MA 01532

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley T. 
Évaluation :
3

The customer service was poor. I was disappointed since that was my 3rd time using this location within 3months. The person serving me was making the simplest task complicated. I don't and pray I never have to use that sight again. Left a real bad taste in my mouth.

KIMBERLY P. 
Évaluation :
1

Delivery driver was grumpy and complained Boxes were delivered late 1of the boxes were loaded backwards. Door was not at ramp end

Thomas C. 
Évaluation :
5

Very friendly. Excellent service!

marissa m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Thank you for the great service!

JOANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris M. 
Évaluation :
5

If it ain't broken don't fix

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

We were late to pick up (I accidentally rolled back the time an hour) before finalizing the rental. Thankfully, the van was still there. My spouse said that pick up was easy and quick, instructions for returning were clear and easy. The van had 1400 miles on it! Brand new, in great condition and smooth, for a moving van, anyway! I have rented here before and had a great experience then, and the same for this time. Merci!

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine J. 
Évaluation :
5

awesome place and competent management

Hamid M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilvan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER J. 
Évaluation :
5

Brandon McCoy was very professional, helpful, and efficient. The facility was clean, and the carts provided made the move-in process much easier.

Cynthia W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emad G. 
Évaluation :
5

The general manager Brandon and his employees did a great job on duty helping me on what i needed and answering all by questions! They did a awesome job with all the attention possible with customer need!!

Daniella F.  |  Premières impressions 
Évaluation :
5

Rien

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kammarie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Brandon and the team took great care of us, including setting up the trailer in the middle of April snow! Great experience.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
4

Easy access for picking up and returning the rental. The time to get the rental was fast.

Andrew K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight J. 
Évaluation :
3

So I have a communication complaint which isn't specific to this location. Yes I should have read the entire confirmation email top to bottom. However my account has been active for some time, so you know that I've rented from UHaul before. There is a large change with that process and that should be highlighted, either by noting that at the top of the email or a separate email stating “Our process has changed.” I have rented many times before and did not have to bring my passport or provide a backup contact that would be called right then when picking up. I understand the new process now, but it would have been really helpful to call out much more clearly that it was a new process. Particularly given I have rented from you guys multiple times, so I thought I knew the drill. Merci.

Kathryn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

The dolly in my truck was broken. We needed it and tried to use it. when we returned the truck and told the man it was broken and unusable he asked " Oh did you have the dolly with the broken welds? We expect a credit for the DOLLY THAT WAS NOT USABLE

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baranidharan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL Z. 
Évaluation :
5

EXCELLENT customer service. Easy in and easy out. The van was brand new and clean as a whistle.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilvan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jornandes D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

We had an awesome experience!

Robin C. 
Évaluation :
5

Have more gas than 1/4 tank in the vehicle. I drove 25 minutes to pick up the truck and needed to stop twice for gas. Merci!

Laura V. 
Évaluation :
4

They were not much in a hurry. A little too relaxed, I am a busy person. and they seemed to have more time than I did.

Sharisse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ermes B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wekslem B. 
Évaluation :
5

I have been to the Northboro location several times and have never been disappointed! Brandon, the General Manager runs a great business and all the employees are happy and respectful. Great job -

Kevin S. 
Évaluation :
3

Driver's side windshield wiper was broken and needed replacement (had to return for replacement wiper), broke again during trip. No windshield washer fluid for a 1600+ mile drive in Spring time with lots of kamikaze bugs was not ideal. Site did not provide lock and did not inform me I had to purchase a lock to secure my items.

John B. 
Évaluation :
5

Can't say enough about the staff at UHaul. Brandon, Tim, and David are always so helpful and professional. Thanks for everything!

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

Great customer service and very professional

MARIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Izabella A. 
Évaluation :
4

I have a general complaint about u-haul. One day before my rental time, I was informed that my equipment is not available in my preferred location (Belmont St). This was very inconvenient for me and added additional stress to my move. But the staff at the Northborough location was very friendly and helpful!

Ozgur O. 
Évaluation :
5

Rien

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
1

45min waiting because they gave the wrong key

Victor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
1

Impeccable customer service

Kevin S. 
Évaluation :
5

Everything went very well and the associate was very polite and friendly and hooked the equipment up and removeed it to and would recommend your location and I will definitely return Thank you Dan Robbins

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Menachem L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Your response to my inquiry about a receipt came so fast I almost missed it... amazing. Thank you. Absolutely great service.

William N. 
Évaluation :
5

I was charged for fuel when I returned the truck with more fuel than I received it. I took a picture to prove it. Please contact me. Best

JUAN F. 
Évaluation :
1

Was overcharged! Took possession of the truck in took a picture of the odometer At rental time 9:25 a.m. March 6th 2021, Odometer reads 121.808, Return vehicle with 121857, But somehow charge for a 107 miles! Again I have photographic evidence that is date and time stamped, I have evidence Of the documental agreement Being printed out only minutes earlier... Every time I have used u-haul I have had a problem, If I don't get my money returned to my card immediately I will be going to Small claims court, Better Business Bureau, Facebook, Yelp, etc...

MICHAEL G. 
Évaluation :
5

The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you, and thank you for making our lives a little bit less stressful during these difficult times.

Lorrayne D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Tim was great. Helpful, friendly, and informative. Always very accommodating...

Wendy C. 
Évaluation :
4

Reduce the paperwork required for rental of small equipment items , i.e. handtruck

Benjamin H. 
Évaluation :
5

Personnel were polite, helpful, and followed all Covid-related procedures. Merci.

John K. 
Évaluation :
5

Service was excellent

Kathleen D. 
Évaluation :
2

All the hidden fees and problems that arrive in Uhaul is unmatched. I mean from making a reservaion, and getting all the way there and being told that you cant be rented to over an additional 16 $charge that failed to automatically go through from your last one, to 25 $surcharges for the smallest amount of dirt and the rediculous gas charges that occur

Robert F. 
Évaluation :
1

Stop sending these spam emails. Fire your IT department. I stood out in the freezing cold trying to scan that thing. The captcha wouldn't load and it wouldn't pick up my location. Your IT department apparently thinks it's great to abuse your customers by making them freeze to death trying to work with lousy Interface that doesn't work.Your marketing department apparently thinks spam is great and likes abusing customers. However Brandon at the actual location was great.

Nancy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony K. 
Évaluation :
4

The guys were great: agile, helpful, and efficient - both are an asset to the organization

Charles S. 
Évaluation :
5

Making the reservation over the phone with Laura was a breeze. She easily answered all of my questions so that the pick-up would go smoothly. The cargo van was outside and ready to go the morning of the rental. We were on our way in no time!

Richard J. 
Évaluation :
5

Excellent service and a nice riding 10' truck . Thank you, John Graham

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Tom G was amazing!!!!! He made the experience incredible!

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Wonderful customer service, very quick and easy!

Claire L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayhan K. 
Évaluation :
4

First vehicle we were assigned did not start. Assigned vehicles should be checked daily before handing the keys to the customer. This resulted in us getting a delayed start.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBEKAH W. 
Évaluation :
5

Excellent service à la clientèle. Great Location. Great Team I will recommend this location 100 % this location is way better than other ones.

Miguel P. 
Évaluation :
5

Brandon and his team at this location are amazing. Some Uhaul locations get a bad wrap for customer service but at this location, you are treated like a king. Its really refreshing. The equipment was ready, the check in and out process was a piece of cake.

Steven C. 
Évaluation :
3

Overall good experience except when I reached the drop off location I was misinformed by a team member and it was closed. I ended up bringing it back to the original pick up location, the workers were very accommodating.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Extremely helpful and friendly throughout the process.

Bryan M. 
Évaluation :
5

Nothing! The facility was new and clean and the staff was awesome! They were inviting, professional, friendly, and knowledgable.

James B. 
Évaluation :
5

Good customer services

BERTINE J. 
Évaluation :
5

Can't imagine it being any better. Xavier was just incredible. He treated me like he was the owner.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINCY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia B.  |  Expérience générale 
Évaluation :
5

I couldn't get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.

JAMES S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wildred W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William n.  |  Premières impressions 
Évaluation :
2

Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.

Ryann S.  |  Expérience générale 
Évaluation :
5

You get the best employees in your store!

CHING WEN C.  |  Expérience générale 
Évaluation :
5

everything i expected. they did a great job

Mark D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S.  |  Expérience générale 
Évaluation :
5

Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.

Syed K.  |  Premières impressions 
Évaluation :
5

The manager and employees were extremely helpful and courteous.

Deborah D.  |  Expérience générale 
Évaluation :
5

With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.

daivd v.  |  Expérience générale 
Évaluation :
5

We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.

Kathryn S.  |  Premières impressions 
Évaluation :
5

The manager who helped me was excellent!

Corey C.  |  Premières impressions 
Évaluation :
5

Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!

Robert W.  |  Expérience générale 
Évaluation :
5

Absolutely amazing customer service

Kassandra S.  |  Premières impressions 
Évaluation :
5

Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.

Jennifer D.  |  Premières impressions 
Évaluation :
5

The clerk was extremely polite and very helpful

claire l.  |  Premières impressions 
Évaluation :
5

Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.

diane b.  |  Premières impressions 
Évaluation :
5

Very nice people, very friendly. Storage area is vey clean, very nice

Richard z.  |  Premières impressions 
Évaluation :
5

Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.

Brian M.  |  Expérience générale 
Évaluation :
5

Excellent

Mark C.  |  Expérience générale 
Évaluation :
5

Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

janice m.  |  Premières impressions 
Évaluation :
4

First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Paul S.  |  Premières impressions 
Évaluation :
5

Clean facility, easy access to storage units and resourceful staff. Merci.

Christie C.  |  Premières impressions 
Évaluation :
5

All the staffs I met are kind and helpful.

Qian Z.  |  Premières impressions 
Évaluation :
5

Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

Mark C.  |  Premières impressions 
Évaluation :
5

Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Merci

MARC V.  |  Premières impressions 
Évaluation :
5

Great staff

Bertrum D.  |  Expérience générale 
Évaluation :
5

The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Robert O.  |  Expérience générale 
Évaluation :
5

great employes fiinally found someone who knows hat there doing.

Bertrum D.  |  Réservation 
Évaluation :
5

Very well organized facility. Will definitely use this place again.

douglas g.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful.

Kevin H.  |  Réservation 
Évaluation :
1

Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

Joseph R.  |  Réservation 
Évaluation :
5

A pleasant experience all around

tom g.  |  Expérience générale 
Évaluation :
5

The staff was very nice. Facility is clean and very convenient. Merci

robert o.  |  Expérience générale 
Évaluation :
3

I never contracted or used this facility!

CHARLES G.  |  Réservation 
Évaluation :
5

Incredibly helpful!

Courtney S.  |  Expérience générale 
Évaluation :
5

Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS

maragret D.  |  Expérience générale 
Évaluation :
5

All staff were wonderful!

jill m.  |  Expérience générale 
Non reviews have been submitted for this location.

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