Customer Reviews for U-Haul Moving & Storage Of Northborough

Évaluation :

5

Good customer service

Évaluation :

5

I was renting a trailer - 5X8. It had a lot of time and miles on the unit which was fine, however the tie down bars inside were either missing or not attached to the wall. It pulled fine and the lights all worked.

Évaluation :

5

Double axle trailers are very heavy. Should have a jack or lift attached to trailer tongue. Too heavy for Uhaul associate and I had trouble taking it off my trailer hitch.

Évaluation :

5

Representatives were excellent. Help me work around mobile App problems. Very courteous people!

Évaluation :

2

WHERE THE F WAS THE KEY BOX? This place is not thoughtfully designed for sure

Évaluation :

5

The truck let lots of water into it. This damaged many of the items being moved. Please identify the source of the leak so another customer does not have the same experience.

Évaluation :

4

I couldn't start the vehicle on the return, the key wouldn't turn the engine and the dashboard display did not show indicators like fuel level or what gear. Turning the key made an odd sound in the back of the van. The problem was a locked wheel that I had to figure out on my own. Calling UHaul assistance never mentioned that, just turn the key around and try again. (I did later find a YouTube video on this).

Évaluation :

5

Everyone was very helpful and I was on my way in a few minutes.

Évaluation :

5

I had to put air in both rear tires and couldn't find a pump thart would go high enough.

Évaluation :

2

When i initially got into the truck. The window was shattered and the drivers side mirror was completely taken off. No one would have known if i did not go back to the desk to tell them. Also i was supposed to pick up my truck at 8:30 but the employees from the previous day never put the keys in the lockbox so i had to wait until the store opened at 9 which delayed my move.

Évaluation :

5

You have wonderful people put in absolutely horrific situations when you have 1 person working on a Friday afternoon on the weekend of the “first of the month”. Just ridiculous. You should be ashamed. Absolutely ridiculous. The location is beautiful and the staff was WONDERFUL, but they are so overwhelmed because you can't keep enough staff. I have an idea; tell your upper executives to make less money so the people that actually work can be properly rewarded for their efforts.

Évaluation :

5

Sebio, the general manager, was amazing and so nice! Would definitely go thru this location again!

Évaluation :

4

NOT THE LOCATIONS FAULT!!!! My experience that day was not welcoming to continued to do business with U-Haul no one called me to tell me my reservation was moved to another location which then had the first location scrambling to get me situated.. not only did I lose money and time but I also had to pay for a ride and had to travel extra 18 miles to get to the location where the truck was… not how I expected things to go

Évaluation :

5

One of the greatest locations. Friendly, nice, and always welcome Thank you so much

Évaluation :

1

Yo hice cita para con ustedes para recoger un transporte para una mudanza. Me dan una dirección donde nunca llego nadie. Luego llamo y me dan otra dirección más lejos de donde estaba. Pero nunca me la envían para poder llegar al lugar. Tuve que volver a tratar de llamar para por fin poder hacer mi mudanza. Pésimo servicio. No lo recomendaría a nadie.

Évaluation :

1

This is the second time I reserve a trailer and it was not available to me I want to speak to a uhaul manager

Évaluation :

2

When I returned my truck to the spot the sign said wait Nicole for the attendant to come to inspect it. I waited ~20 minutes In the vehicle before proceeding to the office to find 3-4 U-haul employees standing around Except wasting my time and your money. You have a New State-of-the art facility; Virtually unmanned. I only recommend this facility if you live within a few miles of its location so that the quick travel time mitigate the long long unnecessary wait.

Évaluation :

5

Continué with tour excellent customer service. Thank you for making stressful moving time ease. =)

Évaluation :

5

Extremely helpful and professional

Évaluation :

4

Had to wait a long time at the facility before I received help with my order. It would benefit to have at least 2 people working to avoid this issue.

Évaluation :

1

The young lady was so incredibly nice and professional but the general manager Eusebio was so rude and very unprofessional. We had an ER and had to keep extending the truck rental daily after several days the card was declined. He called and harassed us, was rude in the phone, was rude in emails, I had to tell him multiple times do not email me anymore. The truck was returned on a Thursday and he claimed he didn't get it until Sunday. The experience with him alone made us certain we would never ever use that location again.

Évaluation :

5

Not have a broken mirror on the truck I'm picking up.

Évaluation :

5

Exverything went greatThe employees were very helpful.

Évaluation :

5

Good service from manager

Évaluation :

5

Not sure why I was charged a late fee when I was on time. Pretty Shady and they don't tell me when I dropped off (on time) with more gas than first given. Why was I not reimbursed the difference especially with these gas prices.

Évaluation :

4

Agent at check in should provide printed paper especially when adding on surprise extra days rental and insurance. Printed paperwork shows I checked out at 900am and checked in five days later at 1005am, but because of delays at checkout it was not really an extra days rental!

Évaluation :

2

You can't reach them by phone. Then they tell you to use the mobile app to check in. The mobile app doesn't work for uploading pictures from my phone. Spent 45 minutes trying to contact someone via chat to upload image.

Évaluation :

5

Ensure they know to go through the return checklist before returning the key. I was told to just park the truck, and drop the key through the slot (it was an after hours return). I did so, then checked the text and found I should have taken pictures before locking the truck and returning the key.

Évaluation :

5

Advise them to go through the return checklist before returning the key. I was advised that, upon return to simply park in a specific location and drop the key through the slot in the door (since it was after hours). I did so, then responded to the text I had received, and found I needed pictures that I couldn't get as the truck was locked.

Évaluation :

4

The self-checkout dropoff information in the app did not tell me to leave the keys in the key drop-off bin. I had to search around for this key drop-off bin

Évaluation :

5

All good

Évaluation :

5

Excellent customer service! Olivia is always a pleasure to work with. I have rented with her several times.

Évaluation :

1

Fire your manager. She had no customer service skills.

Évaluation :

2

I ordered equipment that I did not get. I needed a furniture dolly to move our heavy furniture. We were given a smaller dolly that didn't quite perform the same function and still charged the same for it. Our move was a lot harder and labor-intensive. Had they prepared the order ahead of time, they could have told us that they didn't have all the equipment we needed and we could have made arrangements.

Évaluation :

5

Giving other options if what your looking for isn't available

Évaluation :

5

Improvement is very much needed on returning equipment. I went to the link and I could rent my equipment again but nit check it in. Then you want to charge me 20 dollars because your page isn't set up well and I need to call? Really?

Évaluation :

5

Staff extremely helpful Facility very clean Drive in unloading / loading is wonderful

Évaluation :

3

First of all, the people working at that location are nice and pleasant. My main complaint is that I ordered a truck and two floor dollies. When I got there, I was told that they didn't have any floor dollies. This is a broken process. When I order the stuff, is when I should find out what is available. On moving day, I want to be able to marshal all of the resources I need to get the job done. Instead, I had to make last second arrangements with a friend, which, fortunately for me, worked out. Don't offer up for rent dollies (or anything) that you don't actually have.

Évaluation :

5

Axel, the customer service rep was sooo helpful

Évaluation :

1

UHaul changed my drop off location without even asking me. The drop off location on my original reservation was very close to my house and that is why I choose that location. UHaul should ask before changing drop off location.

Évaluation :

2

Didnt have contactless all set. They moved the uhaul to another location. Didn't clear the snow off the top. Were late getting to me.

Évaluation :

2

Unfortunately I was charged for an extra day on my rental due to the employee taking an hour to check the van in after I dropped it off 25 minutes early. My inquiry to uhaul about the unwarranted charge has not been acknowledged and as such my experience with uhaul has been below average.

Évaluation :

3

The staff was average, but not very customer friendly. Customer service can be improved.

Évaluation :

5

The first van I was given had bad breaks. I came back to swap it out and the next van had low tire pressure which I needed to fill myself. This added up to almost an hour and a half extra time I spent moving. This was frustrating at best.

Évaluation :

3

The windshield wipers were broken. This is a safety matter.

Évaluation :

5

Excellent service, vehicle was ready by my reservation time. Returned vehicle was very easy.

Évaluation :

5

Eusebio the manager was great!

Évaluation :

1

I made sure that I put a 1/4 tank of gas back into the truck back to what was giving to me but there lying and saying there was only a 1/8 of a tank they gave it to be with 51 miles left I returned it with54 miles left and they where suppose to give me a discount of 20 dollars and they never did

Évaluation :

5

The lady who helped me select a unit was awesome! She helped me pick a unit and showed me how the swipe card worked. Very easy process.

Évaluation :

4

Had an issue with the first rental truck however the storage unit and 2nd truck rental were exactly what I expected.

Évaluation :

4

Move-in went great. I arrived late last night and the woman on duty was a huge help. My code didn't work ("User ID not recognized") and the card key that the woman gave to me returned an error, "Not checked in yet". The woman on duty tried several times to resolve it without any luck. It might have been the system needed time to register me as a new customer. Facility was perfect, particularly liked the drive-in garage. The unit itself was very dusty - so maybe a pre-move in sweep could be one additional improvement. Merci.

Évaluation :

4

Bathroom did not have soap or paper towels or toilet paper a few times I was there. Everything else was fine.

Évaluation :

5

This is a very nice storage facility. Thank you for making it available after my recent move / truck rental!! You have two outstanding features that I have not seen at other storage facilities. 1 - a "share space", where people are putting gently used items, so others can take them 2 - a dumpster (great idea, although I didn't need it at this time)

Évaluation :

5

Excellent facility!

Évaluation :

5

The lighting in the storage area hallways is only activated by sensors at each end of very long hallways. Which means people utilizing rooms in the middle of those long hallways often have the lights go out on them.

Évaluation :

5

They are all very nice

Évaluation :

5

I liked the lighting, security alarm on the storage units, hours and staff. I also appreciated the climate controlled environment. I have used storage facilities with no climate control and some of my things grew mold and had to be thrown away.

Évaluation :

3

I had prepaid for the month of October and cleaned out my unit expecting a prorated refund of the prepayment but they couldn't give me the refund. Instead they told me to call the 1-800 number or come back the next day to speak to a manager. Other than that experience that had me waiting at the front desk for almost a hour trying to figure that out, it was good. The facility was clean and secure and easily accessible.

Évaluation :

3

Their record-keeping is terrible. When I was there to hand over my space, they were trying to help a renter to get his invoice corrected. Who was upset as there was some billing issues and not recorded properly? I had emptied the storage two months ago and did inform the young lady at the desk. I have tried calling and emailing them but no response. Finally, I was able to speak to a gentleman and informed him about this ordeal, and made it to the house. Alhamdulliah

Évaluation :

5

This location is absolutely the nicest UHAUL facility we have ever been to.

Évaluation :

4

The staff at this locational is great! Thank You!

Évaluation :

5

The young lady at the counter was friendly and helped me get one month free as advertised.

Évaluation :

5

Met Tim at the store, a great guy that went above and beyond to help me, glad he works there.

Évaluation :

5

Wow! So nice!

Évaluation :

5

Best in town moving experience ever. Super easy, super convenient. Merci

Évaluation :

5

I found the staff top-notch in the area of customer service and I found the facility to be exceptionally clean and easily accessible. Highly recommended!!

Évaluation :

5

I was impressed staff great and helpful. Quick check in and out. My storage unit clean and very well kept and easy access. Renting truck was easy and fast process. Will tell others to go here if they need storage or moving needs.

Évaluation :

5

Unless I have to, I will never use another U-Haul facility and will go out of my way to do so. The facility is great but the people are even better. No matter who works there in the years I have rented storage and trucks there. Merci.

Évaluation :

5

Clean, very well lit, easy to find my unit, mattress dolly was a huge help!

Évaluation :

4

Rat poison trap was still in the room when I moved in. Had to move it out before I could start storing.

Évaluation :

5

The facilities are very nice, and the staff were amazing, I had someone help me who was relatively new to staff but they were very welcoming and polite, and helped us feel comfortable and reassured.

Évaluation :

5

Tim is real helpful and patient with everyone. He answered all our questions and more.

Évaluation :

5

Very friendly. Excellent service!

Évaluation :

5

awesome place and competent management

Évaluation :

5

Brandon McCoy was very professional, helpful, and efficient. The facility was clean, and the carts provided made the move-in process much easier.

Évaluation :

5

The general manager Brandon and his employees did a great job on duty helping me on what i needed and answering all by questions! They did a awesome job with all the attention possible with customer need!!

Évaluation :

5

The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you, and thank you for making our lives a little bit less stressful during these difficult times.

Évaluation :

5

I couldn't get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.

Évaluation :

2

Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.

Évaluation :

5

You get the best employees in your store!

Évaluation :

5

everything i expected. they did a great job

Évaluation :

5

Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.

Évaluation :

5

The manager and employees were extremely helpful and courteous.

Évaluation :

5

With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.

Évaluation :

5

We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.

Évaluation :

5

The manager who helped me was excellent!

Évaluation :

5

Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!

Évaluation :

5

Absolutely amazing customer service

Évaluation :

5

Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.

Évaluation :

5

The clerk was extremely polite and very helpful

Évaluation :

5

Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.

Évaluation :

5

Very nice people, very friendly. Storage area is vey clean, very nice

Évaluation :

5

Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.

Évaluation :

5

Excellent

Évaluation :

5

Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

Évaluation :

4

First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Évaluation :

5

Clean facility, easy access to storage units and resourceful staff. Merci.

Évaluation :

5

All the staffs I met are kind and helpful.

Évaluation :

5

Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

Évaluation :

5

Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Merci

Évaluation :

5

Great staff

Évaluation :

5

The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Évaluation :

5

great employes fiinally found someone who knows hat there doing.

Évaluation :

5

Very well organized facility. Will definitely use this place again.

Évaluation :

5

Everyone was very nice and helpful.

Évaluation :

1

Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

Évaluation :

5

A pleasant experience all around

Évaluation :

5

The staff was very nice. Facility is clean and very convenient. Merci

Évaluation :

3

I never contracted or used this facility!

Évaluation :

5

Incredibly helpful!

Évaluation :

5

Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS