Customer Reviews for U-Haul Moving & Storage of Northeast Tallahassee

1 931 évaluations

2554 Capital Cir NE   Tallahassee, FL 32308
(Across from Skate World North of Centerville/Blairstone intersection)

(850) 422-0039

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(850) 422-0039

2554 Capital Cir NE
Tallahassee, FL 32308
(Across from Skate World North of Centerville/Blairstone intersection)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon F. 
Évaluation :
5

Everyone at the location was fantastic. The 800 number personnel setup my original reservations at a location that did not even have a vun or expect a van for 3 hours after my reservation. The personnel on West Tennessee St. found a van for me on Cap Circle NE. They were great. The van was clean and ran great. Your reservation system needs to be reworked completely. They should not be able to make avreservation for a truck that is not available. Personnel at both stores said it happens very frequently. That means the system is broken. Also, if a vehicle is promised, it should not be available for rent until 1 hour after a reservation in case the person is running late. Fix the system to stop someone from going to the store They have a reservation with and having to give to a different store to get their truck. From now on, I will verify with the location the truck I want is available before I leave home.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott b.  |  Expérience générale 
Évaluation :
5

You are currently providing top-notch services. No improvement is needed. Merci.

Carl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Have used several times. They have a great facility

Daphne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Great people!

ANNE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin R.  |  Premières impressions 
Évaluation :
2

When I rented the 15' truck, I thought everything went well but I guess not. 1. The gentleman who did the contract never explained about filling the tank. I assumed that since I am paying for the miles, gas is not applicable and I should have been told. 2. The gas level on the contract indicated 7/16 and that wasn't the case at all, it was more between 1/4th and 3/8th. Again, I cared less since I assumed paying by the mile is enough, and therefore ignored. 3. When I dropped the keys, there was a additional slot to drop the contract. I didn't understand and start reading the contract and realized I am suppose to fill the gas but too late. 4. Odometer reading on the contract said 160004, but it was 160006 by the time I hit that road, This is on me and should have raised it. 5. The total miles driven were 24 and no issue here. 6. Since I did not fill the gas, I been charged 31 $.5 for 7 gallons @4 $.5/gal- Question is does it take 7 Gallons of gas for 24 miles. I think it is highly unlikely. This adds weightage to point#1 and 2. Overall I felt like, Uhaul kind of cheated me by intentionally not informing about gas, sneaking in miles etc. very disappointed. This is a complaint and a feedback.

Krishna M. 
Évaluation :
5

Aucun

Jamie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY P. 
Évaluation :
5

The personnel at this location are always great.

Erin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurycy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond J.  |  Premières impressions 
Évaluation :
5

This is one of the nicest well kept and secure self storage facilities in Tallahassee. I highly recommend for people who care about the safety and security of their items.

Steven P.  |  Expérience générale 
Évaluation :
5

Never a bad experience with the Capital Circle NE location, they are always professional and I would use them again in a heartbeat.

Erin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

I made a reservation by phone, but as I checked in, another customer had already been given the truck on my reservation. I went in the office, and was directed to restart the check-in, and they would give me another truck. I went through the entire process again, and checked out another truck. After getting assistance with the use of a new key (trouble starting) I left with the truck. I returned to the same location later that day and again did it via phone. The process of photographing my license, scanning it, and photos of the truck afterward was cumbersome. It felt like it took more time than it would have to do it in person. I understand that it's safer at the time, but it was not as user-friendly as it could be. The employee I spoke with was helpful and friendly, I only had an issue with the system.

DEWEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean P.  |  Premières impressions 
Évaluation :
5

Customer service rep was attentive and kind. Even though she had many guests at the same time she made me feel like a priority.

Charles W. 
Évaluation :
5

Great customer service!!

Leah W. 
Évaluation :
3

I reserved 2 furniture dollys. They didn't have any.

LORI D. 
Évaluation :
5

Personnel was very helpful professional and knowledgeable.. definitely received top notch customer service. Merci.

SENECA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremey H.  |  Expérience générale 
Évaluation :
5

The truck that I rented needed some maintenance, the tow /haul button never went off. I was not towing anything. The braking system needed maintenance also.

Adrienne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley N.  |  Expérience générale 
Évaluation :
4

The service was great; staff courteous; knowledgeable; pleasure doing business with you all

BARBRA C.  |  Expérience générale 
Évaluation :
5

Each time I called this location, they were helpful in either locating a truck or having one ready for me. Always cordial and I know they can be busy, because I have been in there when many things going on at once! Thanks

Margaret M. 
Évaluation :
5

Excellent service à la clientèle. In and out very quickly. Merci.

CAROLYN G. 
Évaluation :
2

I requested 12 moving blankets then I was informed that they did not have any in stock. This was necessary for our move. The employee said that we could pick up the blankets from another location. This was not a functional suggestion as this implies that I now have to utilize my time and money to resolve their unfulfilled promise for my delivery that was reserved weeks in advance. Somehow they were able to find 6 blankets in another truck after he saw that this was not pleasing to me in any manner. I also overheard the same issue with another customer whereas their supply needs were not met either & directed to another facility to ratify an oversight once again on the part of U-Haul.

David P. 
Évaluation :
2

Had so many problems with the branch and your customer service. I'm not satisfied and will be writing a review that reflects this position,

Hollie W. 
Évaluation :
5

Keep doing what you're doing, I was a pleasure doing business with U Haul

Florence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARTER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vahid T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
1

Remember to put the key in the compartment next time

Zachary C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malach G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikki K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D.  |  Expérience générale 
Évaluation :
5

Professional, easy, efficient. Thanks!

Petr K. 
Évaluation :
3

The website to pay the bill each month was not up and working. Often the payment could not be made on time and I was penalized either way. No intervention for a refund or amnesty for the fault of the website not being in working order. It otherwise was a good experience.

Candice Y.  |  Expérience générale 
Évaluation :
4

Very expensive for square footage rates

Kevin W.  |  Expérience générale 
Évaluation :
4

No fault of the employees where I picked up the truck, but the reservation/confirmation operation is confusing. When I initially booked the truck I thought my first request for 9:30 a.m. for six hours was secure but when I checked in, the time had been moved to 4:45 p.m. for six hours. The same problem happened with our U-Haul storage when we went to transfer the truck to storage. Thought the reservation with a confirmation # was secure enough and upon arrival we were told we were told there were no storage units available and we are behind over a thousand people waiting for a unit to open up. We were left in the lurch. The only upside was the transportation side of U-Haul offered us another day with the truck loaded with an small apartment to find a solution. Needless to say, we underwent undo stress and confusion. I will be reporting this issue with the storage department of U-Haul. YOU MUST MAKE IT APPARENT THAT THE RESERVATION/CONFIRMATION ONLY MEANS YOU MIGHT GET LUCKY OR YOU MIGHT GET SCREWED.

Stacie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
4

Staff was very professional, helpful and worked at pleasing where possible. Also multi tasking to keep each customer from waiting to long. All commented as it was quite noticable by the customers in store.

Lonnie W. 
Évaluation :
5

S.O.

ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER E. 
Évaluation :
2

The lady at the desk was very helpful. However, the truck was not well maintained from a mechanical standpoint. It leaked inside the cargo area and our stuff got soaked. The steering wasn't straight and the wipers were useless

Shamik B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray M. 
Évaluation :
3

The light bulb in my unit was out therefore, it was dark and I rated average.

Silvia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Premières impressions 
Évaluation :
2

Gates left open after hours . ( not very secure ) U-Haul Trucks often blocking the exit making it impossible to leave . They don't answer the phone or call box during office hours . Lazy and unwilling to work or answer questions. Extremely rude and unprofessional.

KAREN L.  |  Expérience générale 
Évaluation :
5

Ms Person is a dedicated customer oriented employee with outstanding communication skills and job knowledge.

Grady S.  |  Premières impressions 
Évaluation :
5

N/a

linda m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAM S.  |  Expérience générale 
Évaluation :
5

Everyone at this Uhaul storage were so friendly and efficient. Fabulous place terrific people!

DAWN a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
3

Only issue I had was the representative could not find my key to the truck I rented. I was given a spare after 20 minutes of waiting. I don't know how y'all lost a key, but I would say don't do that for the next customer.

Tyler T. 
Évaluation :
4

At least have a chair or two for a customer to sit in while waiting.

Jane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chavetta C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mandy C.  |  Premières impressions 
Évaluation :
2

Ordered an appliance dolly and upon arrival was told they didn't have any. Was initially sent to wrong truck. Picked up appliances from store and that store loaded onto the Uhaul I ordered, I got home and discovered the ramp didn't work, so I'm at home and can't get the refrigerator off of the Uhaul. I called the Uhaul store and an employee tells me, “Oh, someone should have told you that ramp is messed up but you can sometimes ‘jiggle it' to make it come out”. I returned the truck to get another, so I had to back the new truck up to the old one and then had to slide the fridge from one truck to the next…all by myself.

Bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin J. 
Évaluation :
5

Very helpful staff. Easy and convenient experience.

Emily and Mary E K. 
Évaluation :
2

I had to insist that employee check in my rental truck. I was responsible for it for two more days and did not want any problems. She did not want to get off her chair and go out to do five minutes of work. Totally unacceptable behavior from a Uhaul representative, reflective of bad business management and/or practices.

James R. 
Évaluation :
4

The staff was very friendly and professional. However the doors on the rental truck squeaked very bad.

Julie K C. 
Évaluation :
5

Nice and simple

Satya Surya Siva Rama Krishna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful. The ladies at the desk, Lacretia and the other lady whose name I do not remember, were quick to provide a solution to a problem I was having, and were thoughtful and kind. I truly appreciate those two women, and they are a credit to your organization.

Sally R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem M.  |  Expérience générale 
Évaluation :
5

I was very pleased with the staff and the condition of the truck.

lynda M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron J. 
Évaluation :
5

From beginning to end, the service was great on both ends of my move. Top notch Service for me from pick up to drop off...

STANLEY M.  |  Premières impressions 
Évaluation :
5

I checked in and out with no problems and it was very quick

Sid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN P. 
Évaluation :
5

Great facility. Clean and courteous. We rented a U-haul truck for our move and received the first month of storage free. Great deal!

Connie S.  |  Expérience générale 
Évaluation :
5

Staff is great!

Ron J. 
Évaluation :
4

Great service.

Brina S.  |  Expérience générale 
Évaluation :
2

Never again. 15-foot noisy old truck. It had the driver´s seat belt plug broken, so it kept beeping as it could not detect I had my seatbelt on. Should have taken a photo of mileage and gas. I feel absolutely cheated.

Maria P. 
Évaluation :
5

The employees were very professional and courteous. The facility was always clean well-lit and very accessible.

ouida s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dongkoo S. 
Évaluation :
5

We accidentally unloaded into the wrong unit and I was physically and emotionally exhausted from an extremely difficult move. The two women behind the counter stepped in and took over for me. Their kindness and empathy I will always be grateful for. Lucretia is the name of one of the women. Sadly, I do not remember the name of the other women. They went beyond their job description for me. Thank you so much, ladies.

Sally R.  |  Premières impressions 
Évaluation :
5

The van was extremely clean and the whole process was so easy. Fortement recommandé!

John Q. 
Évaluation :
3

The vehicle I rented was not available (even though website said guaranteed). I was given an alternative vehicle which was good. The problem is that I was charged for gas and mileage for the rental. The truck had the minimum gas in it for a rental when I picked it up and it was far less gas efficient than the van I rented. So, basically I got charged an extra 25 $and was screwed by the truck not being fully gassed up.

Stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Ridiculous to double charge for an extra hour and a half.

Cherise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

No improvements needed. Staff was very helpful and move was successful.

Brenda M. 
Évaluation :
4

Great experience, all except for there being no way to turn on the light in the unit. There's a bulb up top but no string hanging down with which to turn it on, and we couldn't find any switches anywhere inside or outside of the unit. At least the hallway light was bright!

Kathryn E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Great experience!

Kathryn E. 
Évaluation :
5

Mrs.Smith was excellent... Very Helpful and nice!

Kareem M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada D. 
Évaluation :
4

Offer a discount to customers if they return the equipment sooner than expected. I rented my truck for three hours and only needed it for two hours.

Jeff E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrius F. 
Évaluation :
3

I was over charged. My bill was 80 $ and change I was charged 136$ and change. I think it's fair to give me my money back since I was over charged.

Kristi U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jovita W. 
Évaluation :
5

On my move out day, the elevator would not work. The young man that was in the office troubleshooted the issue from the control room to walking floor to floor to see if anything was impeding the door from closing. He was determined to figure out the problem. I appreciated this so very much. By the time the movers arrived, the elevator was working and I was able to move into my new condo on the day planned. Thanks so very much!

Wilma W.  |  Expérience générale 
Évaluation :
5

Excellent customer service and very understanding staff of my needs. 10/10 recommend.

JEREMY C. 
Évaluation :
4

The seat belt was stuck. Other than that the truck was good

Barbara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole O. 
Évaluation :
3

I live 20 miles away and have to travel a long way to get a cargo van. There is a Uhaul in my town, but does not feature cargo van. I need it 6-8 times a year.

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sidney S. 
Évaluation :
1

This location will scam you out of money on gas. I didn't pay close enough attention to the actual placement of the needle on the paperwork. They said it was 7/8 when the truck was actually at 3/4. I filled the tank over 3/4 where the needle was when I received the truck and they still charged me 18 $for gas because their paperwork said it was at 7/8. I only drove the truck a total of 7 miles!!!

James G. 
Évaluation :
5

Just keep doing what you are doing.

Joan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Thank you for all the assistance and kindness. Happy 2021

Danny E.  |  Expérience générale 
Évaluation :
5

Wonderful experience. Staff was super helpful!!

Sarah G. 
Évaluation :
5

GREAT STAFF, GREAT, CLEAN FACILITIES & OFFICE! GREAT EXPERIENCE!

Connie S.  |  Premières impressions 
Évaluation :
3

I had a 25 minute wait standing in line to return truck, due to single staffer on duty on a Saturday morning. If “drop and go” was available, that wasn't communicated. Seems like opportunity for improvement.

Geoffrey L. 
Évaluation :
5

Ms. Ashley Williams checked me in 02/07/2021. Very pleasant to work with. Very helpful on the returning vehicle the next day. ( Peace of mind that I would not be late). Ms .Lacretia Smith checked me back in 02/08/2021 and was also very pleasant in her going thru checking the vehicle in. Both are a great asset to U-Haul.

Douglas E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly J. 
Évaluation :
5

Professionally done.

Billy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis D. 
Évaluation :
1

The lady who helped me was very unprofessional and I ended up get charged for extra day and after hours fee when she had my truck turned in at 7am which wouldn't even have been after hours. I only had the truck for two hours to help my elder mother pick up a table and had it turned in before 8:20pm and was charged over 100 dollars and then had to call customer service and have them fix it.

Ben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Y. 
Évaluation :
4

First time rental -- Good service. Wish we had a closer availability for Cargo Van. Probably won't happen in Monticello Fl.

Robert C. 
Évaluation :
5

Great service and equipment in good repair

Mark D. 
Évaluation :
3

The truck was awful. I only needed it for a day so I didn't bring it back but it is shameful that a vehicle in such poor condition is rented.

Tsachee Z. 
Évaluation :
5

Excellent!

Patricia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

Staff was courteous and professional, handling multiple tasks and customers with ease. Every thing about this experience was excellent. Great employees!!

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorri B.  |  Premières impressions 
Évaluation :
5

Very cordial and helpful staff

Jimmy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady E.  |  Premières impressions 
Évaluation :
5

Moving helpers were so helpful and to help on a Sunday was so convenient for my move.

Crystal B.  |  Premières impressions 
Évaluation :
5

I have received the best of service throughout the duration of my storage need. Laucreita and Tory (management) are the best.

LOLA B.  |  Premières impressions 
Évaluation :
3

I am disappointed because when I called 1-800-go-uhaul, the rep informed me that I could get an air-conditioned unit for 139 $. I asked her to reserve it for me. Then, when I went to the actual facility to move my things in, I confirmed with the lady at the front desk that the storage unit assigned to me was air-conditioned, and she said yes. I then proceeded to my unit and moved my things in. I thought it felt too hot to be air-conditioned, so I went back to the front desk to ask the lady to double-check that my unit was air-conditioned. She said no it wasn't, and that I had to pay 169 $for that. This directly contradicts what I was told over the phone and what she told me when I spoke with her initially. She did transfer me to an air-conditioned unit for 169 $but now I have to go back and move my heavy things from the previous unit to an air-conditioned unit.

Briggs E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B.  |  Premières impressions 
Évaluation :
5

Lacretia (sorry if it,s spelled wrong) Went above and beyond to help us find the right unit ! Best experience ever! Would highly recommend your services V-

Veronica J.  |  Premières impressions 
Évaluation :
5

Lucretia Smith was very helpful over the phone and when I arrived. She was polite, professional and knowledgeable. Her helpfulness made the difference between choosing this site over others.

Angela M.  |  Premières impressions 
Évaluation :
5

Very good customer service.

brenda w.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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