Customer Reviews for U-Haul Moving & Storage of Northeast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northeast

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Virginia R.
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Excellent customer service Guys behind the counter were helpful and understanding to my needs

Reagan T.
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Customer did not leave a comment.

Michelle P.
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Customer did not leave a comment.

Antonio A. C.
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Was not the location I wanted to drop my rental off. City storage would not take the rental. So it cost me more money to take it to Dyer street one. Not right at all. Employee telling me about there problem. Unprofessional location.

Norma H.
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More parking for customers

Jade R.
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Customer did not leave a comment.

rick M.
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Customer did not leave a comment.

Daniela C.
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Customer did not leave a comment.

Claudio B.
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Customer did not leave a comment.

Maria M.
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Customer did not leave a comment.

Lorenzo H.
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Make sure your equipment has no holes in them! My couch and cushions got wet. It rained almost the entire trip.

Luz R.
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Customer did not leave a comment.

Jacob S.
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Customer did not leave a comment.

Lawrence J.
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Very courteous and polite. I always use Uhaul. Thank you

David F.
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Nothing, doing a great job....keep it up...

Erika W.
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Customer did not leave a comment.

doloras C.
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Customer did not leave a comment.

Joshua P.
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Customer did not leave a comment.

Veronica B.
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Customer did not leave a comment.

Fernando M.
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For a big location there was only 2 employees working so there was a long wait to be attended. Waited 30 min. And there was 5 people still waiting after me. On my second day to pic up the trailer waited 1hr ..

John L.
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These guys were great. Double checked everything before they let me leave.

Lucas W. | Overall Experience |
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Customer did not leave a comment.

Ruben C.
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Miguel, Mario & Devonte, professional, effective & efficient. Mario completed contract expeditiously, Devonte quick & hassle free check-in. Great crew, store was clean & organized, I have no problem going back.

Jessica C.
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Customer did not leave a comment.

Cristal W.
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Customer did not leave a comment.

Cody R.
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GM is very helpful!!

Jose H. | First Impressions |
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The employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage

Melashea P.
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Customer did not leave a comment.

Victoria H.
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One of the best u hauls I’ve been to.

Joyce M.
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The key kept getting stuck and the roll down door was very hard to close.

Christopher R.
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Customer did not leave a comment.

Jeffrey B.
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Customer did not leave a comment.

Daniel M.
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I was very impressed with your staff. The internet communication was a bit hard to use. I would recommend some more review and get more user friendly in usage. Keep up the great work. Thank You!

Pedro O.
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U guys suck

Eugene K.
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Customer did not leave a comment.

Ricardo Z.
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Good service,

David F.
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Doing a good job... keep it up...

Pavonay D.
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The check oil or engine light was on when I got it. I recommend this be checked and fixed prior to rental. Guys were very patient and friendly.

John M.
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Great staff there!

Cynthia J.
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Customer did not leave a comment.

Juan Carlos V.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

christopher K.
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I feel I was far overcharged for the mileage driven. I was charged for 30 miles, when I know for a fact I didn’t drive barely half that...I guess I should have checked the odometer reading myself when I started. Either way, I was far to exhausted from a day of moving to argue the fact and I let it go.

raymond B.
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My rep that asdisted me ( Mario ) did an outstanding job someone you can trust and count on excellent service

Delia E.
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All good.

Carol M.
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Customer did not leave a comment.

Nathan L.
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Customer did not leave a comment.

Richard V.
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Customer did not leave a comment.

rufino E.
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The only things that I have to say is that the people who work at this place are super friendly and they provide excellent service. The trailer that I used worked out great, no problems with it. And the man that gave me instructions on the trailer was very clear. I have rented from this place before and I'll do it again when I need to. Thanks!!

Ricardo Z.
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only give me good service

Yaimar G.
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Customer did not leave a comment.

Keith P.
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Excellent customer service, equipment readily available with competitive terms. Friendly and very efficient staff.

xavier P.
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Customer did not leave a comment.

Shamir P.
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horrible customer service

Esther L.
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Excellent!

maria O.
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Customer did not leave a comment.

Shamir P.
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Didn't like when the lady at the front desk took me a picture with her personal cellphone, .....

Kayla W.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

Ricardo Z.
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100% good service

kimberly H.
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Excellent help/convenient

clinton D.
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Customer did not leave a comment.

Anita A.
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Friendly staff, easy to pick-up and return equipment. Friendly staff!

Paul S.
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Customer did not leave a comment.

ROBERTO R.
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Excellent customer skills , fast service and caring people.

Jasper O.
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Everything was completely fine and service was fast and very courteous ????????????

Ben A.
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Excellent service and super friendly and helpful employees. Keep up the good work!

Irene B.
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Have better customer service when mistakes are made by the company. Train employees better.

Robert S.
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I arrived 30 minutes late and I received a call from them to see if I was still coming. I said I was running late and would be there soon. The Vehicle was not ready for me when I got there and I have to wait for it after I paid. After informing the gentleman on how many minutes I was away he should of gotten the vehicle ready for me. It was freezing cold outside and the didn’t even warm the engine up just a cold start and i was on my way.

Antonio A.
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Customer did not leave a comment.

DENISE P.
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Customer did not leave a comment.

Brooklyn D.
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Have more staff as one person was too busy to provide service inside and outside.

Mario M.
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Customer did not leave a comment.

Irma G.
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Very unprofessional staff. It’s common sense to check someone in as they arrive even if there is a line so that they acknowledge that we were there on time. Tried to charge me an extra day even though I was there on time but the wait was 30 min.

Jacob S.
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Need a better sign for the after hours drop box location. Took my wife and I over 10 minutes to find it. That’s my only recommendation. Other than that it was great, thank you!

mecham K.
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Terrible customer service. They do not give the right estimate back to their customers!

Sherry L.
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They were very professional and provided excellent service.

linus T.
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Great people I was quick to pick up and turn in with no problem.This place is awsome

Gabriela A.
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Nothing it was good

Lindsey S.
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Customer did not leave a comment.

Linda K.
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Truck and equipment was not ready when I show up to my appointment time. After I sign agreement it still took them another 45 mins before to get my truck and trailer. Lot worker seemed confused about his job and employee doing the paperwork side of things was unhelpful.

geroge H.
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Customer did not leave a comment.

Ricardo Z. | Overall Experience |
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Good mgr and also the rest of employes

Rosa C.
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I travel in from out of town on Southwest. when I made the reservation online. I thought everything was in order. When I arrive, first thing wrong It was the wrong location. Of course they found it in the system and they help me locate the right location. They went out their way to help and made sure I had a truck reserve at the right location. Thanks to those guys. When I went to pick up the truck at the right location the young lady was very busy and did the best she could. She was very polite people online needs more training, The rating doesn't have and effect on the store, I put the fault on online reservation.

Kenric R.
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Need more counter help when lines start to back up I watched 2 customers walk off and leave due to not enough counter help i had to wait for a few and almost left as well but over all very satisfied with the choice

ALEXANDER K. | Overall Experience |
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The card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property

Ramon O.
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Hire more personnel. Wait times were too long. The uhaul app is worthless the truck was never ready

Albert P.
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Make sure employees including management are tell people that the prce isn't just 35 or 45 a day and set up a reservation without knowing that you will pay 90$+ for miles because you have to bring it back to the same place even if there is one less then 1 mile from you're end destination

willam M.
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Customer did not leave a comment.

patricia l. | Overall Experience |
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Mánager was really helpful and polite.

Dallas S.
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The policy that the clerk has to call 2 people to verify that I am legitimate is ridiculous. I am a grown ass man and should not have to have some people vouch for who I am or where I live. As long as I leave a credit card as a deposit and return the trailer on time and damage free is all that matters

Jhesi J.
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Customer did not leave a comment.

Carolyn M.
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Staff where very helpful and accommodating, even though their store is being renovated.

Yvonne D.
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Customer did not leave a comment.

Hui H.
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Customer did not leave a comment.

Timothy B.
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Customer did not leave a comment.

attoy C.
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Customer did not leave a comment.

Gary K.
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Customer did not leave a comment.

Lisa R.
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Customer did not leave a comment.

Reagan T.
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Customer did not leave a comment.

Angel F.
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Customer did not leave a comment.

Victor R.
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Trailer was reserved at one location and when we went to pick it up we were informed they didn’t have the trailer at the reserved location. Nobody bothered to inform us that we would have to pick up the reservation at a location 18 miles away. Very disappointed in service

Christopher H.
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I returned the truck on a Sunday and it was a little understaffed. But everyone was great

Kyana W.
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Great experience! The people there are knowledgeable and very friendly. I definitely recommend this store.

Margret S.
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The people at this store are the best

John Y. | First Impressions |
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Great last minute assistance

Ricardo Z. | First Impressions |
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Good people help

Maria G. | First Impressions |
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The service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.

Ryan M. | Overall Experience |
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This location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.

santos a. | Overall Experience |
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Very good experience.

SANDI T. | Overall Experience |
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Too many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!

Juan R. | Overall Experience |
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Thanks

alfredo b. | Overall Experience |
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The general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.

Luis G. | Overall Experience |
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no comment

David A. | Overall Experience |
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a great experience all around thank you

lori r. | Overall Experience |
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The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!

David A. | First Impressions |
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everyone was eager and willing to assist us and did very well thank you. david

Ricardo Z. | First Impressions |
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VERY GOOD SERVICE

LUZ L. | First Impressions |
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Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!

PATRICIA N. | First Impressions |
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Very nice and helpful. Took time to explain everything. Great service.

Raquel O. | First Impressions |
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Attendant was very knowledgeable, and very friendly.

Raquel O. | First Impressions |
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Friendly staff, and very attentive

anita m. | Overall Experience |
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U

ken s. | Overall Experience |
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Very slow and `long waits at the office otherwise fine.

Eric M. | Overall Experience |
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Thank you

Ricardo Z. | First Impressions |
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GOOD PEOPLE

Lillian R. | Reservation |
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I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined

Curtis H. | Overall Experience |
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My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!

Kaitlin y. | Reservation |
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The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.

Anthony Y. | Overall Experience |
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C

ANNE C. | Overall Experience |
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Only needed temporary storage. Very easy to arrange and professional friendly staff.

Damian G. | Overall Experience |
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Poor customer service. It took various attempts and a couple of hours to get a competent person to help out.

ashley b. | Overall Experience |
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My only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.

RICARDO Z. | Overall Experience |
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Good service,you people are nice

Nicholas M. | Overall Experience |
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Great place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.

Jorge L. | Overall Experience |
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N/a

JOSE LUIS R. | Overall Experience |
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Myra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh

Jesus E. | Overall Experience |
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Excellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!

No reviews have been submitted for this location.

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