Improve the process or procedure, so accounts/ orders are closed correctly and not charged when they don't need to be charged
Marc S.Customer Reviews for U-Haul Moving & Storage of Northgate
Testimonials From Recent Customers
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We were quoted and paid $298 for a UBox to be delivered and shipped. After filling the box, I inquired about when the box would be picked up and dropped off at our new address (35 min away). They informed me it would be another $400 for it to be delivered. I feel like I was duped and never would have gotten a UBox had I known it would be $700 for less than 3 days and less than 40 miles away. I had also scheduled it to be delivered to our house to fill on a Friday and they rescheduled it to Tuesday without even asking us if that would work for us. Will never use this service again. I had used UBox 3 years ago and paid $600 for a box to be moved from LA to Sacramento, whatever has changed since then isn't good.
Andrew L.All went ok at location
Steve N.Very good experience.
Rick D.Our driver was very helpful and communicated very well with me the customer
Tobin C.