Customer Reviews for U-Haul Moving & Storage of Northgate

5 525 évaluations

9178 Colerain Ave   Cincinnati, OH 45251
(@ Compton Rd)

(513) 385-0600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(513) 385-0600

9178 Colerain Ave
Cincinnati, OH 45251
(@ Compton Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Mr. Dorr at the Colerain location was very helpful in connecting the trailer to my truck and making sure I had the right packaging materials

WILLIAM Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

mark J. 
Évaluation :
2

The representative in the store ignored me for twenty minutes while I waited to rent a truck. The worker in the lot was driving the truck recklessly and was speeding in the parking lot.

CHRISTOPHER B. 
Évaluation :
5

I had a problem with the Moving Helpers, but John McNally and his staff at U-Haul were excellent in providing helpful service to reconcile the issues and get my container to me with minimal delays.

Marcia U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

The truck needed new windshield wipers. The "In" link did not work so I had no music from Cincinnati to Pittsburgh.

JAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VESSNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maye h.  |  Premières impressions 
Évaluation :
5

Staff was great. I called ahead and asked about a pickup and they had it ready for me when I arrived. Great service.

DENISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANITY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R. 
Évaluation :
5

Smile more! But service was good.

BRODERICK W. 
Évaluation :
1

The truck was extremely dirty. It looked as if somebody threw up in the truck and didn't clean it up. It's Covid going around and sad how nasty and filthy the truck was. I had to ask for spray and towel to clean the truck myself. I'll NEVER rent from this location again.

Danina B. 
Évaluation :
2

My issue with the U-Box experience was a huge lack of communication. I was told I would be contacted the day before the U-Box was to be dropped off at the initial location. I was not contacted. Then I called that evening and they said someone would contact me between 9-10am the day of the drop-off. They did not contact me. So I called and someone told me the box delivery would happen between 1-4pm that day. At 10:30 I got a call that they were on their way, which was at a time I was not going to be home. So finally they shuffled the schedule around and said they would call when they were on their way. No call, they just showed up. Then I was told I would get a call when my U-Box was available to be picked up from the destination. After 2 weeks of no communication I logged in to the U-Haul site and saw that my U-Box had arrived over a week prior at the U-Haul facility, yet no one had called me to let me know. I called in and the person said someone should have contacted me. It finally got it delivered. So overall, even though my U-Box arrived safe and sound, with nothing broken, the communication piece was so lacking and frustrating. I would use U-Box again, because the price was very reasonable compared to a moving company, but... I would know to check on the status of my U-Box delivery more closely and not count on anyone to contact me as promised.

Charlotte E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Could not connect on-line for after hours drop had to make a second trip the next day. 🤷‍♂️

DENNIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
1

The gas was on E and was told It was a half tank when I rented the vehicle.

DEANDRE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Expensive for a small trailer

Grant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEAL R. 
Évaluation :
5

Great customer service at pick up and drop off. No unpleasant surprises. Your guys are friendly, quick and competent. Thanks for being there.

Kevin H. 
Évaluation :
5

Fewer Ford trucks

BRANDON W. 
Évaluation :
1

I will never pay for another U-Haul in my life. I have never had a worst experience with a company in my life. As if moving isn't stressful enough, I was sent to 3 different locations to pick a U-haul and not one single location I went to had any U-Hauls. So, I called customer support and ended up having to wait until the next morning to pick one up. Meanwhile, just burned through a half a tank of gas looking for these damn Uhauls. Then, next morning I went and picked it up and they charged me a $100 deposit!! This was my third time renting a uhaul this year alone and I've never been charged such a high deposit. So I paid $212 to get the truck and since it took 3 days for UHaul to get me a truck and now I didn't get my deposit back. It's absurd and very dumb with the holidays coming up

STEPHANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY O. 
Évaluation :
1

They bill me more than what I use this was unfair to me

TONYA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
3

After returning the truck and paying with my credit card about an hour 1/2 later someone tried to cash app money from my credit card. I believe my card number was use by an employee. I called to report it but have not received any call back. The employee took extra long with my card. From my understand a person must have my card number to attach to cash app.

CHARLEATHA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVONA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVONA C. 
Évaluation :
5

I rented a truck. The drivers side mirror mount was loose and had been duct taped. The mirror was constantly moving making it difficult to see if any vehicles were next to me. This is a safety issue.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy W. 
Évaluation :
4

Perform preventive maintenance on vehicle upon driving off lot with customer. I had to go find my own truck with ticket #. Vehicle should be inspected at present time with customer present.

MARGARETTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
4

I have used this location a lot . Everyone is really helpful. The only thing that has changed is the check in process , doing everything on my phone. Do not like at all

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diann L. 
Évaluation :
3

It would of been nice not to of been charge for A WHOLE ANOTHER DAY FOR BEING 20MINUTES LATE. Other than that service was great.

Skyler S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
1

Very rude customer service representatives. Truck was damaged and had warning lights stay on when I got the truck. Customer service representatives wasn't helpful at all.

KYAISHA D. 
Évaluation :
3

Both times this week I rented a Uhaul and both times the gas and mileage was not accurate so I took pictures but other then that the truck was clean and the employees were respectful and courteous

Teare J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer r.  |  Expérience générale 
Évaluation :
5

Staff are great. They know what they are doing.

Ahmad N. 
Évaluation :
5

Non contact outside of store hours was great! :)

Alfred F. 
Évaluation :
1

I was charged a $20 after hours service fee that I've never heard of from uhaul in my life. I returned the trailer well within the 48 hours that I was entitled to under the contract I signed. Charging an extra fee for returning uhaul equipment in the same way the people do every day is ridiculous, especially given that the holidays are approaching. I'm extremely irritated and dissatisfied 1) that I was charged an extra fee for something completely normal for uhaul and 2) that I'm having to spend time and energy trying to get the charge refunded. This will definitely make me think twice about renting from uhaul again in the future.

johnnie P. 
Évaluation :
3

Make sure all head lights and tail lights work before renting the trucks out. Our truck had one headlight and only one reverse light and we were driving at night.

RUTH W. 
Évaluation :
5

Staff, location, vehicle were perfectly fine. No issue or complaints. With that being said my biggest complaint is the absurd amount charged per mile. $0,79/mile is ridiculous…

MATHEW S. 
Évaluation :
5

Nothing everything was fine.

Jesse D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Guys there are great!

PHILLIP H. 
Évaluation :
1

They accused us of not returning the uhaul and the key within our 6 hour frame. We got the rental around 545-6p and returned it at 10:42pm that same day. Someone obviously had an reservation to pick it up at that time. We left a foot board in the uhaul once we called the next morning at 9am that's when they said that we didn't return their equipment. Blow us all for a loop

SIR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNEKA H. 
Évaluation :
5

Took a while to process the drop off after hours online. But other than that the rental was experience was smooth.

PAUL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
1

The price of the mileage! That's ridiculous and I payed 100 dollars for a uhaul!!! No I'll never recommend you all

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

Right side blinkers need investigated on my van, else, it was a smooth ride and met my needs. Merci.

SUSAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN K. 
Évaluation :
5

S.O.

JENITA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHIN R. 
Évaluation :
1

The drivers side door was bent at bottom. Every time I opened the door, it made a terrible noise. I could barely see over the dash. The representative I dealt with that day had a very bad attitude against me. His tone was very rude & in the parking lot when I seen him & I called him over about the door problem, he rolled his eyes at me. If he's there again if I need your service, I will go elsewhere.

KAREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY O. 
Évaluation :
5

Staff was great! Thank you for assisting us.

DEBORAH W. 
Évaluation :
5

Very nice agents Clean facility.

YOLANDA A. 
Évaluation :
3

The Gmail not very friendly, the truck I rented felt like the box was moving and the truck needs a serious alignment. The guy checking me in was polite.

JOSEPH T. 
Évaluation :
3

Somebody gave you a wrong number. This is a company phone.

MARKUS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.

ANGEL S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARISE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOREEN H.  |  Expérience générale 
Évaluation :
5

show female.how to find mileage on new truck's.

Theresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
2

Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate

Stephanie R.  |  Premières impressions 
Évaluation :
1

I will never go to this location again! I arrived at Uhaul in Colerain for my scheduled reservation for my 26ft truck. Upon arriving they said they saw my reservation but didn't have a truck for me. This is obviously concerning when I had a day and a half to be moved from my current home into my new home. The employee helping me names Danny had very little sympathy to the fact that they didn't have a truck for me with a “I don't really care” attitude. When asked if he was looking at other locations he said no. Someone behind me in line said she was bringing back a 20ft truck that I could have that one and was the only reason I left out of there with a truck. Never again dealing with Uhaul in Colerain and will be telling everyone I know!

SHELBY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
4

Be AWARE of Roof Compromises---that is to say, ROOF LEAKS!!!

ANIL P. 
Évaluation :
5

I did not understand why I was charged a $25 cleaning fee. We're stayed out the truck before turning it. We only used it for a few hours, far fewer than the 10 hours we expected.

JULIA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

The cab of the truck could have been cleaner.

DIANE V. 
Évaluation :
5

The young lady that took my reservation over the phone was exceptionally knowledgeable and very kind. Reservation # 87153412 I had called local renters in Harrison and I was very disappointed. When I called this Uhaul, it was great to speak to pleasant people on the phone and in person. Thank you. Leslie

MARK G. 
Évaluation :
2

During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.

JON P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD W. 
Évaluation :
5

Always great service! Thank you!

YORIE M. 
Évaluation :
4

Good service and quick rent and return. Thanks

DENNIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gertrude G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle B.  |  Premières impressions 
Évaluation :
2

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

frank r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taeisha H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheri B.  |  Premières impressions 
Évaluation :
1

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

mary L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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