Customer Reviews for U-Haul Moving & Storage of Northgate

5 938 évaluations

9178 Colerain Ave   Cincinnati, OH 45251
(@ Compton Rd)

(513) 385-0600

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(513) 385-0600

9178 Colerain Ave
Cincinnati, OH 45251
(@ Compton Rd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
2

Staff turnover. Your staff were immature, short and rude. i had asked for my drop off day to be extended till mon evening. i had prepaid for one day. I gave her my credit card thinking it had be changed. i was wrong. That was inconvenient and very frustrating.

June S. 
Évaluation :
4

I don't understand why they charged me $25 for cleaning

antony B. 
Évaluation :
4

The only thing holding me back from 5 stars overall is that when I went to drop off the trailer, there wasn't anyone at the desks for ~15 minutes. 2 other customers and I were walking around yelling for someone to try to get their attention. When they did come back in, the woman gave one of the customers grief for opening a door he shouldn't have while looking for them. Uh...no...and...it's OK for the staff to have to leave the desk and go to the storage units. But...leave a note on the desk saying "gone, will be back in 'x' minutes". And, don't berate customers. I was concerned that perhaps someone had come in and taken the staff at gunpoint against their will. I almost called the police due to that concern.

Mark K. 
Évaluation :
5

Very good

antony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
4

Should not rent a truck with such high miles - overheated as soon as loaded and caused tremendous issues - lost our of movers die to time delay

Davis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Every time I am in-store I have been treated well and with courtesy. I have been witness to unruly customers and your team handled the situations very professionally. Very impressed with your young staff members!!!

Diocelina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
5

Seamless pick up, truck was ready.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance J. 
Évaluation :
3

Given a truck with no fuel.

Benjamin G. 
Évaluation :
5

Awesome

David L. 
Évaluation :
3

After hooking up my trailer the associate informed me the turn signal was out but everything else seemed fine. The unloading associate almost let the trailer hit my truck. The checkout associate seemed unfriendly or personable with guests. Overall location is great and why I would refer to a friend. Customer service overall average

Jacob J. 
Évaluation :
1

The lady at the front desk was rude and very unprofessional.

ethan G. 
Évaluation :
5

everything was clean and easy to use, the staff member that helped me was knowledgeable and got me out quickly

Amy R. 
Évaluation :
4

You can take the two-wheeler out of the truck and it gives you more space

JIM W. 
Évaluation :
5

Staff was very helpful and courteous, truck was very easy to operate. I will be back!

Keith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra P. 
Évaluation :
5

Not a big deal, but the exterior of the truck had not been washed (it was returned from previous rental the night before and assigned to us the next day)

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
5

Pull trucks for mirror repairs immediately!!

Lorie D. 
Évaluation :
5

Love the staff.

Terence B.  |  Premières impressions 
Évaluation :
5

Great job U-haul support team !!!!

blair R. 
Évaluation :
2

Brutally disappointed by the electronic check in. I reserved to pick up before opening using my phone, and an hour before pick up confirmend that was still on. When I showed up my phone now said my reservation had been changed to in person pick up. I had to wait 30 minutes for the store to open. The staff simply didn't prepare the reservation the night before, and made no apologies for that.

Robert W. 
Évaluation :
3

The young woman working at the counter during check-in could of had a little bit of courtesy or at least pretended to not hate her job. A smile, a greeting, a hello, a thank you - any of these would have been nice. It doesn't feel good to spend so much money to rent a product and have the people renting it to you not even acknowledge you with any kind of manners or professional courtesy.

Angie A. 
Évaluation :
5

No issues

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

My favorite location. The Gm is super nice.

TIFFANY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Great staff! Best moving company!

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZoAnn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHIA W. 
Évaluation :
5

Employees are very friendly and professional.

Avis M. 
Évaluation :
5

Ready to roll in minutes

RICKEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
4

Our attendant was very thorough and helpful.

Cedric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uzo N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S. 
Évaluation :
5

No improvement needed!

robert R. 
Évaluation :
5

Super easy check in and out. Clear explanation on gas and mileage charges. No surprises. Staff was super friendly.

Jerry H. 
Évaluation :
3

No comment I just hate it here

LASHAWNA R. 
Évaluation :
3

The white female customer service representative at the front desk could be more friendly.

Jamila B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jasmine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keerstin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
1

The prices are absurd. And the longest they let me rent was 6 hours. Not sure who in the world can move into a new home in only 6 hours. Would not recommend.

noah M. 
Évaluation :
1

Fire the personnel that provided Me service Especially the the person that waited On me when I picked up the vehicle

THOMAS B. 
Évaluation :
4

A much shorter wait time in line. And receiving a credit for less mileage used at the return of the truck.

maria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daveeta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark E. 
Évaluation :
4

Good and hard working staff

Lawrence F.  |  Expérience générale 
Évaluation :
2

Vehicle doors didn't shut properly, internally doors had constant cold air flow coming in from outside making it very noisily too. Vehicle was not cleaned inside dirty dash board and head up display. The right front wheel made a constantly rattling noise. Customer service was not very customer friendly, just rude service! Not very happy with overall experience.

KARIUKI E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Markita J. 
Évaluation :
5

I stay some 15miles away but always come to this location. Excellent service never no issues.

MISTER R. 
Évaluation :
5

Always great customer service

Darlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SASHA A. 
Évaluation :
4

Thank U-Haul for the protection of my lodges and I'm very grateful for the lodges that were all being safe without any problems or troubles. Happy to recommend a friend

JUSTINE A.  |  Expérience générale 
Évaluation :
5

The car dolly worked well. The left taillight fell out a couple of times. I had to stop and "pop' it back in. Just a minor repair, but an aggravation that could be remedied. You have a great team working there.

Jerome B. 
Évaluation :
5

Service and equipment were excellent! Will return to this location. Very nice staff.

Edward D. 
Évaluation :
5

I was very satisfied. No complaints.

Darlene D. 
Évaluation :
5

We were very pleased with the customer service and the equipment. The equipment was ready, to go , hooked up and clean. Thank you so much!

Ron G. 
Évaluation :
5

Really nice

Santa D. 
Évaluation :
5

The girl that helped us was phenomenal! Best rep of u-haul I personally have ever dealt with in 30 years. She needs to own and run her own franchise.

Frank F. 
Évaluation :
3

Had trouble with the first trailer hooking up and had to switch to another. We returning I couldn't find anyone to help me un-hitch so I had do it myself.

Donald K. 
Évaluation :
3

When truck was returned. We filled gas to where it was when picked up. Still received a 30 fuel charge and 12,5 charge to fill tank, unable to get a resolution with the store and women at the store named Desiree was rude and I was told truck was no longer on lot ( it had been re rented) for me to come check fuel level. After over 1 hour and 45 minutes on the phone while I have a house full of people helping me move, Scott at the call center was able to help, get hold of the GM for that store, the truck was in fact still on the lot and the GM has one of her employees go check and the gas level was where it was supposed to be. I was refunded the 42.50. Scott was great, just unhappy that I was lied to by Desiree, the truck was in fact there and this should have been a much easier problem to rectify, especially on a very busy day for me and my family.

Katie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timesha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Fix the sun visor on the drivers side 😒

JEAN J. 
Évaluation :
1

The counter staff were abrupt bordering on rude. The trucks were parked so close to each other it was difficult to get into the one I rented. The truck I rented, while clean, had a driver's side mirror that flapped around and it took a while to find someone to address it - and it took him several trips to get the right Allen wrench to tighten the fastener. It apparently didn't occur to him he could bring more than one.

Darryl H. 
Évaluation :
2

The truck has no air conditioning, no moving blankets or dolly in the back of truck. Truck is in terrible condition

marc D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
3

The pickup I got was not clean when I called for more time on the truck the lady was rude on the phone when I called

thomas R. 
Évaluation :
5

I've rented here multiple times and I've had a good experience each time

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne E. 
Évaluation :
5

Destiny was awesome... She really knows her job and does it very well... Loved dealing with her... I think this could be the best Uhaul facility I've ever used!!!!

David W. 
Évaluation :
5

All 3 customer agents were super friendly felt like I was walking into a family business of some kind. Check in was super easy, check out was even easier! Keep these people pay them what they deserve not all uhaul locations are this friendly!

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
1

I returned my vehicle but the clerk didn't check it in. I got charged an additional day. I called and they apologized However I just want the charge reversed!

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laretha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S. 
Évaluation :
3

Dropped off during closed hours

Harmony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAMONTE I. 
Évaluation :
5

I don't no the young girl's name, but when I turned my key in, she was acting like I was a inconvenient person when I came in. Also, when I came their nobody was in the store, I hollered hello a few times, no answer. So I sat down and waited. That's when the girl finally came out. She acted like she had better things to do. Besides all that, great store and great storage, Thank You. Danny

Danny S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUISHA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA B.  |  Premières impressions 
Évaluation :
4

Have 4 stars only because my unit leaks in 2 spots

Heidi L.  |  Expérience générale 
Évaluation :
5

Great help and reasonable prices

Lawrence F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Expérience générale 
Évaluation :
5

The Staff was very helpful and the unit I got was exactly what I was looking for. So thank you very much, Danny

Danny S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Premières impressions 
Évaluation :
5

Excellent

Keith C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korry J.  |  Premières impressions 
Évaluation :
5

The manger from another store was filling in and she was beyond helpful. It could not have been a better experience!

DANIEL M.  |  Premières impressions 
Évaluation :
5

I work at night and sleep during the day. I would appreciate that I could pack and unpack 7 pm- 7Am. I realize you don't want people hanging out back there but it would be more convenient for me to access the unit at night. Also I need a large unit and none available

Lissa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maye h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VESSNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maye h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer r.  |  Expérience générale 
Évaluation :
5

Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.

ANGEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOREEN H.  |  Expérience générale 
Évaluation :
2

Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate

Stephanie R.  |  Premières impressions 
Évaluation :
2

During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.

JON P.  |  Expérience générale 
Évaluation :
1

Could not get into the units. With any code. Doors wouldn't unlock. Asked for a refund and left.

victoria k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gertrude G.  |  Premières impressions 
Évaluation :
1

I didn't move into the unit I need my refund.

Deon B.  |  Premières impressions 
Évaluation :
5

I had a drive up unit that was very convenient. I would have kept it longer if it cost less.

Charles H.  |  Expérience générale 
Évaluation :
5

Fantastic customer service

Kory P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANYEL B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANYEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARVIN J.  |  Expérience générale 
Évaluation :
4

John and the staff were very professional and helpful!

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharma R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fest C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle B.  |  Premières impressions 
Évaluation :
2

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

frank r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry V.  |  Premières impressions 
Évaluation :
5

Great experience! Everyone was friendly and very helpful.

Ed L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taeisha H.  |  Online Move In 
Évaluation :
5

Guys in office very helpful

Thomas H.  |  Expérience générale 
Évaluation :
5

John and Shane were both very professional and helpful! The space looked great - Thank You!

MICHAEL B.  |  Premières impressions 
Évaluation :
5

Unit did leak onto my furniture, other than that. Would recommend to anybody

Thomas B.  |  Expérience générale 
Évaluation :
5

Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Merci.

Jebediah R.  |  Expérience générale 
Évaluation :
5

The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

tracey j.  |  Expérience générale 
Évaluation :
5

Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

Patricia S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kinesha c.  |  Expérience générale 
Évaluation :
5

John McNally was extremely helpful

Kory P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY G.  |  Expérience générale 
Évaluation :
5

The person who helped me did a great job thank you

Jordan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick C.  |  Premières impressions 
Évaluation :
1

Mauvais service à la clientèle

oumar N.  |  Premières impressions 
Évaluation :
2

I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Beth B.  |  Premières impressions 
Évaluation :
4

Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

Dominique S.  |  Expérience générale 
Évaluation :
1

We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

vincient a.  |  Expérience générale 
Évaluation :
1

This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Casey T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheri B.  |  Premières impressions 
Évaluation :
5

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Beverly H.  |  Expérience générale 
Évaluation :
5

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

DEBBIE K.  |  Premières impressions 
Évaluation :
4

Thanks

felicia s.  |  Expérience générale 
Évaluation :
5

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Lars C.  |  Premières impressions 
Évaluation :
1

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

Courtney S.  |  Expérience générale 
Évaluation :
5

Great facility

torrie s.  |  Expérience générale 
Évaluation :
5

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

Latorria G.  |  Expérience générale 
Évaluation :
5

Great Service!!!!

LINNALE W.  |  Premières impressions 
Évaluation :
5

The service was great!

bridjanna m.  |  Expérience générale 
Évaluation :
4

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

Greg G.  |  Expérience générale 
Évaluation :
4

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

phillip m.  |  Expérience générale 
Évaluation :
5

Always good service at this location

Patricia M.  |  Expérience générale 
Évaluation :
5

Prompt, courteous, knowledgeable staff.

julie w.  |  Premières impressions 
Évaluation :
4

Computers in office were very slow, there was always a line to have to wait for a worker

NICOLE w.  |  Expérience générale 
Évaluation :
5

N/a

bridjanna m.  |  Premières impressions 
Évaluation :
5

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Ken B.  |  Expérience générale 
Évaluation :
1

Horrible experience. Will never use U-Haul again.

Carole R.  |  Expérience générale 
Évaluation :
5

Very helpful!

CHRIS C.  |  Expérience générale 
Évaluation :
4

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

Joe M.  |  Expérience générale 
Évaluation :
5

They were very helpful and friendly!

torrie s.  |  Premières impressions 
Évaluation :
5

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

 

patty s.  |  Expérience générale 
Évaluation :
5

Customer service is always great

Patricia M.  |  Premières impressions 
Évaluation :
5

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Daniel D.  |  Premières impressions 
Évaluation :
5

Very professional service.

Linda L.  |  Expérience générale 
Évaluation :
3

Seems like a lot of confusion with getting your order to and from my home.

Angela M.  |  Expérience générale 
Évaluation :
1

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Benjamin K.  |  Expérience générale 
Évaluation :
1

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

Kimberly H.  |  Expérience générale 
Évaluation :
1

It is impossible to contact anyone from this location or get a call back

MICHAELE B.  |  Expérience générale 
Évaluation :
4

Was a good experience

mohamed o.  |  Expérience générale 
Évaluation :
5

I would use uhaul next time for storage

Maribel G.  |  Expérience générale 
Évaluation :
5

Excellent service.

Karla M.  |  Expérience générale 
Évaluation :
3

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

Spencer B.  |  Expérience générale 
Évaluation :
4

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

VENKATA K V.  |  Expérience générale 
Évaluation :
5

Prompt delivery and pick up of equipment and easy to work with.

Crystal N.  |  Expérience générale 
Évaluation :
1

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

debra m.  |  Réservation 
Évaluation :
1

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

Tiffany L.  |  Expérience générale 
Évaluation :
5

Very pleased

anthony c.  |  Réservation 
Évaluation :
1

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

mary L.  |  Expérience générale 
Évaluation :
3

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

trisha h.  |  Expérience générale 
Évaluation :
3

Extremely long wait times to check out trucks and check back in.

tiffany V.  |  Expérience générale 
Évaluation :
5

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

kay s.  |  Expérience générale 
Évaluation :
4

I wanted to access my unit about dusk and after regular hours, and could not.

THOMAS K.  |  Expérience générale 
Évaluation :
1

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

gregory g.  |  Expérience générale 
Évaluation :
2

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

Michael B.  |  Expérience générale 
Évaluation :
5

I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.

ROXANNE S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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