Customer Reviews for U-Haul Moving & Storage of Northgate

5 727 évaluations

9178 Colerain Ave   Cincinnati, OH 45251
(@ Compton Rd)

(513) 385-0600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(513) 385-0600

9178 Colerain Ave
Cincinnati, OH 45251
(@ Compton Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I responded to the Colerain location at 850am and was the second person in line. I was helped within 10 minutes, but the employee was not sure how to use the system because he was new. He completed the reservation and gave me a truck. I walked outside and found the truck was different than what was on my paperwork and I could not use the link I was sent. I went back inside and now found that I was in a line of about 8 people. After a lengthy period of time, the other girl, who knew what she was doing had me come up to the desk because she saw my paperwork. She advised that he had done the entry wrong because it was a one way rental and that that he had given me the wrong truck. She sent me outside with the keys and said she would resend the link. The link never came. I went back inside and waited in line again. She again called me up and had to redo the entire reservation. She gave me a third truck and a new link. It actually worked. However, I had now been at the location for an hour and 10 minutes. It was abasolutely awful!!! When I returned the truck to Ace hardware, there was one person in line ahead of me. There were three other employees standing next to the counter, but no one offered to help to expedite the process. I had to stand there and wait for 20 minutes. Simply awful customer service. I want my money back!!

Trent C. 
Évaluation :
1

The manger in Cincinnati has a very negative behavior when I was there picking up the rental truck it was not explain to me that I had a certain time to pick up the car tow trailer that it would be kicked out of the computer and that it would be re rented to someone else. It was all ready fully paid for as long as I was to pick it up before the store closes why is there a additional $100 deposit when the rental and full insurance was paid in full for the service,that seems very strange

Anthony H. 
Évaluation :
5

When I rented the box truck, the gas was 1/4 full. I feel the trucks should be full when you pick them up. Then you can just top it off before you return it. Just a thought

Tricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Great location. Great personnel. My experience could not have been better. Again, U-Haul fix your website. There is no excuse for its sloppy operationb.

DAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey F. 
Évaluation :
5

just keep up the good works.

Teresita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

I ordered and paid for an utility dolly, a furniture dolly, and a appliance dolly but when I got the truck there was only a beat up utility dolly. When I dropped off the truck the two gentleman working told me they didn't know how to fix it in my bill. So I paid for 2 days of use on equipment I never got.

Brandon A. 
Évaluation :
2

Better customer service and empathy for patrons. Dude was flat out rude! I was expecting a storage unit per my confirmation call at this location. He told me I was wrong! How is tah when your CSR was the one who set up. Needless to say there are plenty of competitors that will service me better next time. Best wishes if he continues treating people with disrespect.

Nicole B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Windshield could have been cleaner.

Beverly S. 
Évaluation :
2

I was told by a csr that I had not filled out the online check in before she ever looked up my reservation number. Then they could not find the key for my rental so they ended up giving me equipment I did not reserve.

Anton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
4

Customer service was friendly and efficient.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

Customer care needs improvement - greeting upon arrival, explanation and apology for computer issues and long wait time.

Nancy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dionna D. 
Évaluation :
1

what uhaul did to me at this location was unheard of, I had a uhaul extension contract till June 2nd and on May 28th they towed my uhaul with all my belongings in it and their excuse was their employee messed up and wasn't supposed to extend my reservation but mind you she did and we paid for it and they towed it with out as much as a phone call or text or email anything. My fiance and I were baffled by this this and they did absolutely nothing to fix it

Morgan B. 
Évaluation :
1

1. They used too much profanity 2. They aired dirty laundry about other employees 3. They charged for insurance when I did not request it 4. They charged me for an extra day because they said I requested to use the vehicle for 6 hours 5. Manager does not make eye contact. 6. Their interactions with customer boils down to one phrase: “it's not our fault, we just started.”

Emmerson M. 
Évaluation :
3

Training your employees. Make sure the truck you give keys for is functional and on the lot.

Janthina B. 
Évaluation :
1

The woman working here is extremely rude. She is the whole reason I did my whole process online. I will be moving soon and will not go to this place ever again for a uhaul. Her whole attitude sucks. She really needs to be trained on customer service. I wouldn't send my worse enemy here to have to deal with her. I will never use this location again myself either. She definitely made the whole process suck for me.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
5

Great guys, very friendly

Chuck V. 
Évaluation :
5

The gentleman who checked us in was very helpful and made the process quick and easy.

Tara A. 
Évaluation :
4

Quelle est votre appréciation générale de cet établissement? It's hard for me to really give a fair answer to that question because I've had a little experience with other locations. However this location seems to have done a bit better than the two other locations that I've been to recently one in Hamilton one in Sharonville. The Sharonville location I had to wait in line for over an hour to get served last summer. The Hamilton location charge me a $30 cleaning fee and threw away my property when they could gave called me to let me know I left something behind in the truck I rented. There needs to be a management change at the regional level because the customer service experience could be better. There is not enough of a emphasis on good customer service and a management change is an order at U-Haul.

Robert H. 
Évaluation :
3

I was there and my reservation was at 9:30 and once I hit my truck number, I saw my truck but it was locked. I saw the worker open it. I had to go in the office to get my keys. Once I finally got to a worker, he cannot find the keys to my truck even though I have the screen shot from the reservation on my phone. While I was in line, my truck got rented out. So now they had to find another one and get me the keys. Am hour and half later, I am finally in the truck

Jerry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Staff was efficient and friendly and helpful!

Debra R. 
Évaluation :
3

Van had dirt and debris(nails and wood) in the back. Previous renters paperwork and fast food in the front. Reserved a storage unit online, when I got to the location I was told they didn't have any storage units available. I had to scramble to find a different unit with a different company.

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDELL W. 
Évaluation :
4

Did a self check-in, even though staffed to avoid check-in fee. I did not appreciate or understand the change in drop off location. Hence the aggravation with telephone customer service at pick-up dealer, who couldn't explain it either.

Randall S. 
Évaluation :
5

Jasmine (the name on my receipt) was great! She took care of helping me turn in my one-way UHaul truck without a hitch! She was pleasant, courteous, professional and efficient. I was in and out with my receipt in a matter of minutes. I would totally recommend this UHaul location to my friends and family.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judie B. 
Évaluation :
2

This is the second time I have been to this location. The first time I came as a walk in to inquire about renting a truck. I left without making a reservation because of the rudeness of the employees. I decided to give them another chance, but this time I reserved a truck online in advance. Unfortunately this time was no better. I know that help is hard to find but there is absolutely no reason for the attitudes given by some of the employees. I will take my future business to Home Depot, where I have always received at the minimum good service.

Edward B. 
Évaluation :
4

Dropped off after hours.

Doug D. 
Évaluation :
5

Used them multiple times and have had no problems. Keep it up

BRENNAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne Michelle D. 
Évaluation :
5

Perfect service! Thank you so much!!!

Nicc P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIA W. 
Évaluation :
5

Nothing. I was so pleased with my experience. The website was extremely user friendly, and when I arrived at the store the truck was ready. The gentleman that helped me was super nice and polite. He explained everything to me, and when I returned the truck. The staff told me I could just leave the keys in the truck and asked if I would like an email receipt. I did and they said I was all set. I will recommend this store to all my friends and family.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie B. 
Évaluation :
5

Having the van already reserved online worked out perfect.

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
1

Fix your business model or something because it took me two and a half hours to get my U-Haul scheduled for 7pm. I was on hold for 30 minutes all to learn workers at my location messed up and forgot to put my keys out for my truck. I then had to drive over 30 minutes to a new location and it took another 30 to verify our information. To say I'm pissed about this situation is an understatement. I will never be using U-Haul in the future and I will be sure to tell all of my friends how horribly this company handled my situation. I'm incredibly displeased and will take my future loyalty elsewhere.

Aidan S. 
Évaluation :
4

The trailer wiring should be inspected/ repaired on this truck. I pulled a trailer and the taillights did not function when the headlights were activated. I have a test light and I tested the wiring and there was no voltage that was detected in the headlight tail light leads. The brake lighting and the turn signal lighting worked fine however. Just a f.y.I. I wanted to bring it to your attention.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

First I went to u-haul glen crossing in Cincinnati for trailer. Trailer had a bald and cupped tire on it. Manager said they could not change the tire so I had to go to the Northgate store which is above 10 miles away. After all this running around why wasn't the trailer at glencrossing inspected to make sure it was road ready before it was put on the lot. If I hadn't looked at the tires I probably would still be sitting on the side of the road on my way to Texas waiting for a tire. I think there should be some type of compensation for the trouble to get a trailer.

TIMOTHY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
5

Fabulous experience, fast and easy—knowledgeable, helpful, understanding, and very personable staff!

Elizabeth A. 
Évaluation :
2

Original reservation was unavailable and had to drive 30 minutes out of the way. If you're charging by the mile your should refund those charges as I had booked a closer location.

Aaron N. 
Évaluation :
5

Nothing - service was prompt and both workers I dealt with (1 when picking up the rental and 1 at drop off) we professional and courteous.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONDA H. 
Évaluation :
2

I'm dissatisfied because the u-haul app based on my experience has many issues that prevent it from being useful for the customer. I would like to see these issues fixed because when the app has worked correctly for me it has been a great tool and it has really improved and the customer experience. I was charged for a extra day because I was 1/2 hour late getting the truck back. A working u-haul smart phone app would have allowed me to turn the equipment in without having to wait in line to speak to a representative.

Robert H. 
Évaluation :
5

It would be so great if the U-Haul app functioned correctly

ROBERT H. 
Évaluation :
4

Need help to move line faster

gary W. 
Évaluation :
5

The best team of all

Jermaine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa P. 
Évaluation :
5

This is my favorite Uhaul location it had the truck I wanted with plenty of space but I had to ask for a Dolley and there were no straps or places to put straps in inside the storage of the truck! I had fun with it nevertheless!

Troy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
4

Easy to find and friendly, helpful staff. Only reason for not giving 5 stars was the guy checking me in kind of forgot about me and I had to go back in and remind him to come unhook the trailer. Otherwise no problems. Would definitely use this location again.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GODFREY C. 
Évaluation :
3

After check in, there was no review of my reciept. when i looked at it at home, i found i had been charged $21 for fuel. Was not made aware of that at the time.

Michael R. 
Évaluation :
5

Everything was perfect when I went to collect the uhaul I ordered

James L. 
Évaluation :
3

When we got there the person said he wasn't sure why but the truck was marked for maintenance. He went and checked and said no its good to go. As soon as I went to pull on the highway the enginge stalled for over heating. I kept having to stop because of this. I only had to go a total of 30 mins and took 3 hrs because I couldn't go over25 and kept overheating. That truck shouldn't been rented out. Then I get a store credit like when do I need a uhaul again.

THOMAS B. 
Évaluation :
5

Thanks for supporting our Trail Life fundraiser!

Nathan B. 
Évaluation :
5

Thanks for supporting our Trail Life fundraiser!

Nathan B. 
Évaluation :
3

The corner had been hit. No record listed on it I excepted the truck in condition as stated. Also both picking up return could not do it on line.

Scott G. 
Évaluation :
5

I enjoy my experience they was very nice and helpful.

Tanika G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew B. 
Évaluation :
2

Be polite. There was a warning light on the dash so unable to read the mileage. The employee at UHaul did not tell us about this issue. So we had to go back into store to get the employee attention to know how to turn it off. We had a lot of problems with returning the U haul after hours with the website. It took about an hour. It was very frustrating. We called help line and left our number and they would call us back several times then give us a message they were helping other customers. Finally when we got through to someone they helped us.

Raymond R. 
Évaluation :
5

Fast, friendly, and reliable

Zachary S. 
Évaluation :
2

The lady was not friendly, then she sent me outside to look for my truck. It still had the low cost sign in the dash board. Not clean at all. When it was return got the same lady. Not friendly at all.

Katrina D. 
Évaluation :
5

Nothing just make sure they can get out of their space with truck

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessa T. 
Évaluation :
5

Thanks for supporting our Trail Life fundraiser!

Nathan B. 
Évaluation :
5

Thanks for supporting our Trail Life fundraiser!

Nathan B. 
Évaluation :
5

Could not be any simpler. Easy in and easy out. Now that all is done on the internet. If I could just move the stuff on the internet all would be great.

WALT F. 
Évaluation :
1

This reurn app sucks

Jeff P. 
Évaluation :
5

Great people

JESSE L. 
Évaluation :
4

We check the truck in last night and I got a call this morning at 11 and the gentleman with someone rude saying are you going to bring the truck back? And I told him we brought it back last night he asked what time I told him 7. He said there was no one ther to check it in and my son in law said he did check it in and then he said oh wait we found the key.

Amy R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jong K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle S. 
Évaluation :
2

The manager is very rude and doesn't have great customer service. I think she has to much on her plate

JANAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Expérience générale 
Évaluation :
5

The Staff was very helpful and the unit I got was exactly what I was looking for. So thank you very much, Danny

Danny S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Premières impressions 
Évaluation :
5

Excellent

Keith C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korry J.  |  Premières impressions 
Évaluation :
5

The manger from another store was filling in and she was beyond helpful. It could not have been a better experience!

DANIEL M.  |  Premières impressions 
Évaluation :
5

I work at night and sleep during the day. I would appreciate that I could pack and unpack 7 pm- 7Am. I realize you don't want people hanging out back there but it would be more convenient for me to access the unit at night. Also I need a large unit and none available

Lissa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maye h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VESSNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maye h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer r.  |  Expérience générale 
Évaluation :
5

Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.

ANGEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOREEN H.  |  Expérience générale 
Évaluation :
2

Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate

Stephanie R.  |  Premières impressions 
Évaluation :
2

During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.

JON P.  |  Expérience générale 
Évaluation :
1

Could not get into the units. With any code. Doors wouldn't unlock. Asked for a refund and left.

victoria k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gertrude G.  |  Premières impressions 
Évaluation :
1

I didn't move into the unit I need my refund.

Deon B.  |  Premières impressions 
Évaluation :
5

I had a drive up unit that was very convenient. I would have kept it longer if it cost less.

Charles H.  |  Expérience générale 
Évaluation :
5

Fantastic customer service

Kory P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANYEL B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANYEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARVIN J.  |  Expérience générale 
Évaluation :
4

John and the staff were very professional and helpful!

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharma R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fest C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle B.  |  Premières impressions 
Évaluation :
2

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

frank r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry V.  |  Premières impressions 
Évaluation :
5

Great experience! Everyone was friendly and very helpful.

Ed L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taeisha H.  |  Online Move In 
Évaluation :
5

Guys in office very helpful

Thomas H.  |  Expérience générale 
Évaluation :
5

John and Shane were both very professional and helpful! The space looked great - Thank You!

MICHAEL B.  |  Premières impressions 
Évaluation :
5

Unit did leak onto my furniture, other than that. Would recommend to anybody

Thomas B.  |  Expérience générale 
Évaluation :
5

Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Merci.

Jebediah R.  |  Expérience générale 
Évaluation :
5

The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

tracey j.  |  Expérience générale 
Évaluation :
5

Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

Patricia S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kinesha c.  |  Expérience générale 
Évaluation :
5

John McNally was extremely helpful

Kory P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY G.  |  Expérience générale 
Évaluation :
5

The person who helped me did a great job thank you

Jordan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick C.  |  Premières impressions 
Évaluation :
1

Poor customer service

oumar N.  |  Premières impressions 
Évaluation :
2

I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Beth B.  |  Premières impressions 
Évaluation :
4

Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

Dominique S.  |  Expérience générale 
Évaluation :
1

We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

vincient a.  |  Expérience générale 
Évaluation :
1

This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Casey T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheri B.  |  Premières impressions 
Évaluation :
5

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Beverly H.  |  Expérience générale 
Évaluation :
5

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

DEBBIE K.  |  Premières impressions 
Évaluation :
4

Thanks

felicia s.  |  Expérience générale 
Évaluation :
5

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Lars C.  |  Premières impressions 
Évaluation :
1

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

Courtney S.  |  Expérience générale 
Évaluation :
5

Great facility

torrie s.  |  Expérience générale 
Évaluation :
5

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

Latorria G.  |  Expérience générale 
Évaluation :
5

Great Service!!!!

LINNALE W.  |  Premières impressions 
Évaluation :
5

The service was great!

bridjanna m.  |  Expérience générale 
Évaluation :
4

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

Greg G.  |  Expérience générale 
Évaluation :
4

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

phillip m.  |  Expérience générale 
Évaluation :
5

Always good service at this location

Patricia M.  |  Expérience générale 
Évaluation :
5

Prompt, courteous, knowledgeable staff.

julie w.  |  Premières impressions 
Évaluation :
4

Computers in office were very slow, there was always a line to have to wait for a worker

NICOLE w.  |  Expérience générale 
Évaluation :
5

N/a

bridjanna m.  |  Premières impressions 
Évaluation :
5

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Ken B.  |  Expérience générale 
Évaluation :
1

Horrible experience. Will never use U-Haul again.

Carole R.  |  Expérience générale 
Évaluation :
5

Very helpful!

CHRIS C.  |  Expérience générale 
Évaluation :
4

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

Joe M.  |  Expérience générale 
Évaluation :
5

They were very helpful and friendly!

torrie s.  |  Premières impressions 
Évaluation :
5

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

 

patty s.  |  Expérience générale 
Évaluation :
5

Customer service is always great

Patricia M.  |  Premières impressions 
Évaluation :
5

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Daniel D.  |  Premières impressions 
Évaluation :
5

Very professional service.

Linda L.  |  Expérience générale 
Évaluation :
3

Seems like a lot of confusion with getting your order to and from my home.

Angela M.  |  Expérience générale 
Évaluation :
1

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Benjamin K.  |  Expérience générale 
Évaluation :
1

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

Kimberly H.  |  Expérience générale 
Évaluation :
1

It is impossible to contact anyone from this location or get a call back

MICHAELE B.  |  Expérience générale 
Évaluation :
4

Was a good experience

mohamed o.  |  Expérience générale 
Évaluation :
5

I would use uhaul next time for storage

Maribel G.  |  Expérience générale 
Évaluation :
5

Excellent service.

Karla M.  |  Expérience générale 
Évaluation :
3

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

Spencer B.  |  Expérience générale 
Évaluation :
4

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

VENKATA K V.  |  Expérience générale 
Évaluation :
5

Prompt delivery and pick up of equipment and easy to work with.

Crystal N.  |  Expérience générale 
Évaluation :
1

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

debra m.  |  Réservation 
Évaluation :
1

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

Tiffany L.  |  Expérience générale 
Évaluation :
5

Very pleased

anthony c.  |  Réservation 
Évaluation :
1

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

mary L.  |  Expérience générale 
Évaluation :
3

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

trisha h.  |  Expérience générale 
Évaluation :
3

Extremely long wait times to check out trucks and check back in.

tiffany V.  |  Expérience générale 
Évaluation :
5

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

kay s.  |  Expérience générale 
Évaluation :
4

I wanted to access my unit about dusk and after regular hours, and could not.

THOMAS K.  |  Expérience générale 
Évaluation :
1

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

gregory g.  |  Expérience générale 
Évaluation :
2

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

Michael B.  |  Expérience générale 
Évaluation :
5

I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.

ROXANNE S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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