Customer service behind the counter was terrible.Jimmie B.
Customer Reviews for U-Haul Moving & Storage of Northridge
Pour nous contacter
Northridge, CA 91325
(W Of Lindley)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Danielle W.
Both of the two men who signed me up inside and the man helping with delivery and return outside were outstanding with help, advice and service Very helpful, friendly and professionalAustin W.
Le client n'a pas laissé de commentaire.Michael D.
Customer service was great keep it upCathy G.
Le client n'a pas laissé de commentaire.ARNULFO B.
Le client n'a pas laissé de commentaire.Ren N.
No comment, the service was greatFRANK N.
Le client n'a pas laissé de commentaire.ALEXANDER Y.
Returned the truck after hours, unable to complete online; the staff went above and beyond to check it in the next day.. Would recommend...Patrick D.
It was a good experience overall.GREGORY K.
Everything went flawlessly. I will never move without uhaul again.Lorena R.
The staff was great. Courteous and professional. The truck I rented was spotless. Great experience.ANTONY Y.
Le client n'a pas laissé de commentaire.Richard W.
Very easy pick up and return, great serviceJohn A.
It's as usual, very reliableGUILLERMO V.
Everything was fine and equipment was sanitized and in good shapeGENNADIY R.
Le client n'a pas laissé de commentaire.JEANETTE T.
Considering that our location was changed 3 times and had to drive around town making us late plus charging us because the place you sent us to had no clue and waited over an hour to find our own place.Leanne S.
Le client n'a pas laissé de commentaire.ROGELIO P.
The after-hours drop off process is not smooth. The U-Haul app is just a wrapper for the website. It did not directly process the return process, restarted several times. Please write the return process into the app so that it can be completed in areas with poor internet access (even offline) and allow the data to be uploaded securely.Thomas L.
Excellent customer serviceMARK H.
Le client n'a pas laissé de commentaire.NATALIYA K.
Le client n'a pas laissé de commentaire.Val D.
Le client n'a pas laissé de commentaire.Sami M.
Le client n'a pas laissé de commentaire.Jim F.
Nothing! Wonderful experience! Thank YouKari F.
Le client n'a pas laissé de commentaire.Denise M.
Le client n'a pas laissé de commentaire.Harpreet S.
Super busy, lines, associates constantly asking people to move their cars / trucks.STACY U.
This location had a lot of employees available to help. Picking up and dropping off was fast and easy. I have been to other locations where there are not enough employees and it took too long. The only issue I had is that I did the online checking in including uploading my drivers license. However when I arrived at the store they had to rescan my license. This seems to always happen.CLARK P.
Very nice people. great service.FARIMA S.
Le client n'a pas laissé de commentaire.ANIBAL M.
Consistent, fast and knowledgeable staffPHILLIP M.
Great service, quick, and efficient. Thank you Jose Aguilar for the amazing.Qi G.
Staff was awesome. CRAZY busy, tough on the nerves at times. Had to put claim for vandalism on window. Staff was very helpful. Unit clean as well as property. Staff willing to help us, being new to areaLisa C.
Le client n'a pas laissé de commentaire.JOYCE H.
Get more professional people who know how to deal with customers your staff at the party Nia office does not care about anything especially the customers and especially the manager at that store ridiculousChristopher C.
Le client n'a pas laissé de commentaire.JACQUELINE A.
Le client n'a pas laissé de commentaire.Tyler G.
Le client n'a pas laissé de commentaire.Angela R.
Luis and the rest of the crew couldn't have been nicer and i had some troubles not their fault and they deescalated the situation to make me feel less stressfulBryan R.
Le client n'a pas laissé de commentaire.YANIV S.
Le client n'a pas laissé de commentaire.HENRI W.
Always have the truck readyGUILLERMO V.
Le client n'a pas laissé de commentaire.EVER L.
Carlos made my phone reservation. Timothy processed my contract. Jose was intake. Luis is the manager. This was a 5 â˜† experience for me from start to finish. The staff is professional and friendly and the process is incredibly efficient; from pick-up to drop-off. The pricing was reasonable and the estimated charges were spot on. I will continue to use this location and recommend to others. This is not the Uhaul I am used to. Well done.ANTHONY T.
Le client n'a pas laissé de commentaire.MITRA H.
Nothing. The customer service was SUPERBLOUIS C.
All representatives are ready to help. It makes easy to get what we need for moving Good job..RAGNAR S.
Le client n'a pas laissé de commentaire.Arbi M.
Nothing your guys are great good luckAlfonso E.
Le client n'a pas laissé de commentaire.ERIK W.
Le client n'a pas laissé de commentaire.OSCAR E.
I used this U-Haul store second time. Front desk guy was very professional and quick. I got my U-Haul truck in about 2 minutes. The truck was very clean and equipped with moving blankets and dolly.ARTYOM K.
They tried to scam me out of 100 dollars with baseless gas and mileage fees. Tried to charge me 64 miles for a 14 mile trip. Gave me the truck on empty with the gas light on and said it went out with a quarter tank.Joveen G.
Le client n'a pas laissé de commentaire.Monsoor K. | Premières impressions
The Porter/vehicle attendant was super kind and helped explain the process so well, great communication and customer service from himIVY L.
Le client n'a pas laissé de commentaire.Randolph M G.
Le client n'a pas laissé de commentaire.VICTOR B.
Le client n'a pas laissé de commentaire.Richard M.
Great experience, use Uhaul whenever moving needs come up. The staff here is EXCELLENT. Very friendly and helpful, would definitely use them again as needs come up.JONATHAN L.
Le client n'a pas laissé de commentaire.CATARINO C.
Outstanding service! Staff very knowledgeable and helpful.Michael S.
Le client n'a pas laissé de commentaire.Joel H.
If the customer is there and asking if the car looks OK and the gas is correct they should check when you are there .Arsine D.
Le client n'a pas laissé de commentaire.COLIN V.
Le client n'a pas laissé de commentaire.Allan P.
Le client n'a pas laissé de commentaire.KENNETH K.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.MANJEET H.
Need to get better at customer service.DONALD S.
Le client n'a pas laissé de commentaire.PAUL H.
Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.Kritzerland K. | Premières impressions
Everything went off without a hitch.LOUIS W.
Le client n'a pas laissé de commentaire.RANDY C.
My first appointment to pick up my trailer was horrible, the uhaul representative booked me on a 2pm appointment without there being a trailer. Luckily the operator of the uhaul got me another trailer 40 miles away. Then it got a flat tire on the trip and that road side service took a very long time through communication on the uhaul website.ALEXANDER S.
Le client n'a pas laissé de commentaire.Eli A.
Le client n'a pas laissé de commentaire.Bryan H.
Le client n'a pas laissé de commentaire.Sara L.
Le client n'a pas laissé de commentaire.egor C.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.JAY B.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.EMAD I.
Le client n'a pas laissé de commentaire.LUIS V.
The cabin of the truck smelled like a skunk smoked 5 packs a day. It was disgusting! I had to wear 3 masks just to dull the smell. My clothes and hair smelled of skunk/marijuana and cigarettes as well. My strong kid who was supposed to help me load and unload the truck could not even stand by an open door. So I lost my help. The steering is very loose and it was hard to keep the truck in its lane. Very disappointing experience.WILLIAM G.
Le client n'a pas laissé de commentaire.Rui G.
Le client n'a pas laissé de commentaire.Laura M.
Thanks for all your help god bless themAlireza M.
Le client n'a pas laissé de commentaire.Juan M.
Everything was great. No complaints.Stephen W.
Le client n'a pas laissé de commentaire.NAMONA L.
Customer service was top notch! Reservation was easy and quick setup upon pick up of the vehicle! The team was great in assisting me in every way! A big thanks to Jose! A+Patrick M.
Le client n'a pas laissé de commentaire.FRANCISCO A.
Le client n'a pas laissé de commentaire.ERIC S.
You can't Luis is doing a marvelous job with his team. Maybe lower the price.PATRICK M.
Carl at the front desk was very helpful and did a good job handling multiple customers and kept the line moving.BRIAN R.
Truck was unsafe wheel balance off, very bad shimmy at freeway speeds. Heavy brake pulsation and steering was very loose. VERY DANGEROUS WITH HEAVY LOAD!!!DAVID P.
Le client n'a pas laissé de commentaire.Hayk A. | Expérience générale
Le client n'a pas laissé de commentaire.Eugene M. | Expérience générale
Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenienceTerrence J. | Expérience générale
You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .Shane M. | Expérience générale
Le client n'a pas laissé de commentaire.Eugene M. | Premières impressions
I would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.HELENE T. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM H. | Expérience générale
Want Sundays open at 8am.DOUG H. | Expérience générale
Le client n'a pas laissé de commentaire.Annabelle R. | Expérience générale
Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storagejose e. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY S. | Premières impressions
Le client n'a pas laissé de commentaire.Chelsey L. | Expérience générale
The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.ANITA K. | Premières impressions
The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.Adrian D. | Expérience générale
Everything was awesome except the line was long .I have bad knees lol other then that you guys was ExceptionalJudy T. | Expérience générale
I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customerJilmar V. | Expérience générale
24hr access would make it that much better. Other than that, much appreciated doing business here.jacob S. | Expérience générale
Le client n'a pas laissé de commentaire.ANN Y. | Expérience générale
Le client n'a pas laissé de commentaire.Julie W. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES W. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine M. | Expérience générale
The staff is amazing. I will never store anything anywhere but with Uhaul! Thank youSACHA P. | Expérience générale
Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.luis jr v. | Expérience générale
Le client n'a pas laissé de commentaire.Alina C. | Expérience générale
Le client n'a pas laissé de commentaire.Richard H. | Expérience générale
Le client n'a pas laissé de commentaire.CASEY W. | Expérience générale
Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.Richard H. | Premières impressions
Le client n'a pas laissé de commentaire.Ellis B. | Premières impressions
It was great!tasha o. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTIAN P. | Expérience générale
Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!Christy G. | Expérience générale
I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.Mariana G. | Premières impressions
Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.Houria M. | Expérience générale
Luis the Manager was very helpful.Loresa M. | Expérience générale
My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.crystal c. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila L. | Expérience générale
Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.RACHEL E. | Premières impressions
would like to work therezoey d. | Expérience générale
We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.patricia g. | Expérience générale
This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!Eva Q. | Expérience générale
n/aCHERYL D. | Expérience générale
All amazing thank you!asaf s. | Premières impressions
I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis RobbieROBBIE B. | Expérience générale
The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.BRANDON W. | Expérience générale
Great storage unit, easy access.ANAIKA F. | Expérience générale
Friendly staff and very customer centric. I would highly recommend this location.Craig A. | Expérience générale
Checking into the storage unit was a little slow.ANAIKA F. | Premières impressions
Great employees. Very professional and knowledgeableMichael l. | Premières impressions
Thank you all so very much! We appreciate all that you do!Sara B. | Expérience générale
The staff was knowledgeable and VERY FRIENDLY!jenessa c. | Premières impressions
The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.SULLIVAN M. | Expérience générale
Made the out of state move and storage solution a breeze.Leon J. | Expérience générale
Wish we could have accessed later in the evening. Having unit on ground level was a plus.Lorna J. | Expérience générale
I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothingPatsy S B. | Expérience générale
Very limited access to only one elevator which it worked poor and the only way up this needs to be addressedSteven M. | Expérience générale
The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!cramer c. | Expérience générale
Very helpful during time of losing a family member.Thanks you to all the staff.SHaron H. | Expérience générale
Everything was perfect in my opionElaine S. | Expérience générale
Very convenientTURKESSA F. | Expérience générale
Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the areaMelissa B. | Expérience générale
Most dissapointing Uhaul experience I've had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.Michael W. | Premières impressions
The customer service guy was very real and helpful. I was very pleased.Elaine S. | Premières impressions
There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.Melissa B. | Réservation
Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat custrobecca B. | Premières impressions
I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employeesJames T. | Expérience générale
Very organized, nice and helpfulShahrzad D. | Réservation
Staff was/is always helpful. Facility is always clean & secure.Elizabeth M. | Expérience générale
Thank you for all of your help!Lorrie R. | Expérience générale
well organized and convenient place. Friendly and helpful staff.RAMNIK C. | Expérience générale
Good service.George R. | Réservation
The times of operation at this location begin later than usual, so it’s not the most convenient.July P. | Réservation
Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.Jody E. | Expérience générale
AucunMichelle Z. | Réservation
Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappyJames T. | Réservation
Good serviceGLORIA A. | Réservation
Excellent and quick experience all around.angie r. | Réservation
I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.RAMNIK C. | Réservation
Services supplémentaires à cet emplacement
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