Employees were amazing. Very friendly. Get you in and out. No problems.CHRISTOPHER R.
Customer Reviews for U-Haul Moving & Storage of Northwest Expressway
Pour nous contacter
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I received excellent service!John B.
Le client n'a pas laissé de commentaire.Willie S.
Le client n'a pas laissé de commentaire.Jack F.
Le client n'a pas laissé de commentaire.Janna D.
Le client n'a pas laissé de commentaire.Pamela H. | Expérience générale
Le client n'a pas laissé de commentaire.EDMUND B.
Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Merci.Jennifer B. | Premières impressions
Le client n'a pas laissé de commentaire.Renee W.
Le client n'a pas laissé de commentaire.RICHARD H.
Update your web service to show that this location DOES NOT do pickups before opening. It doesn't seem like much, but my morning schedule was thrown off by a half hour. AND I wouldn't have known if I hadn't stopped by the evening prior to my pickup to ask how the mobile app was to work in this situation. It was then that I was told that my reservation had been bumped by 30 minutes until the location officially opened. Sarah(?), when I stopped by, and Robin at pickup the next morning were exceptional. Update your information on your site to not put your employees in uncomfortable situations and to minimize stress on your customers.MATTHEW S.
The staff was very friendly and helpful. The vehicle I rented was so clean it felt like brand new. I highly recommend this location.carrie C.
The customer service in the store was terrible. The rep that assisted me had a terrible attitude and did not seem like she wanted to help.KAMERON M.
Le client n'a pas laissé de commentaire.GREGORY B.
Not sure how better it could have been, very good customer service, i was in and out in 10 minutes, i wl rent again from this1 location, thanks again!MONTY B.
The installer was great! He knows his business. A pleasant experience.Charles C.
Le client n'a pas laissé de commentaire.alexandria c. | Premières impressions
Le client n'a pas laissé de commentaire.CARLA A.
Associate was rude and very unprofessional.CHRISTIAN G.
Great facility. Love the cleanliness. Seems very secure.Eric F. | Online Move In
Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.Reginald M. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle E. | Premières impressions
The owner and everyone working tonight was so nice ! The process was great and efficientRaven P.
Get a new manager the customer service was terrible we were talked down to and insulted the entire timeAbbey G.
Le client n'a pas laissé de commentaire.TREVOR L.
Woman waa very rude....yelled there is only one person allowed in store at a time...no greeting whatsoever! Stated wanted to return truck and get deposit and she said to drop the key and would get a check in the mail when cash was paid! I don't carry cash in the store and went back to helping the person at the counter. When the customer she was helping finally exited, she was behind her and locked the door; still no greeting! Said could go to another location to get cash deposit back and so glad I followed the recommendation! Gentleman was very courteous and kind...took 5-7 minutes and I was on my way! Go to the location on NW Expressway if you want excellent customer service!JAMES T.
Truck only had one working headlight.brian H.
Le client n'a pas laissé de commentaire.howard H.
Le client n'a pas laissé de commentaire.EDUARDO C.
Le client n'a pas laissé de commentaire.Randall S.
Le client n'a pas laissé de commentaire.CARLA D.
Robin was great to work with.Mark N.
Really need to improve the rates your charge for gas, employees shouldn't be able to just guess how much gas was lost & improve the employees patience!! Charged me all this extra stuff and you guys screwed my reservation up! Rushing me out the door & then I get charged 101,00 $ for a truck that was 30 $& my mileage costed 7 $. Then my reservation was changed, so that shortened my hours. On top of that I was charged extra for insurance that I did not approve of & they did not refund me like they were suppose to. I went thur the system and selected everything I wanted & it was very different. Definitely might go through a different company next time. I have a storage here and I will definitely be out within the month. The manager is very kind & professional, but some employees are just not good.KAMONIE H.
They were very professional, courteous and comical. It was a very nice and pleasant experience. Best location I have been too and used. They deserve a very special shout out and thank you!ODA W.
Le client n'a pas laissé de commentaire.Adam A.
Very friendly and helpful people here. I felt right at home!JAMES T.
Le client n'a pas laissé de commentaire.PRESTON C.
Your mobile app is severely lacking and full of bugs. Was not able to use it to use self-check in for the rental as it would not upload the pictures of the odometer and fule levels. Had to finally go to the website and do it that way. Your developer seriously need to improve that app.Matthew C.
Online website didn't upload driver license. They had to take pictures at "location" to continue. The convenience of the "Online-Check-In" didn't work for me, got error messages trying to do the "Online-Check-In. Same thing happened in July when renting truck.David K.
Attendants were kind, understanding, and friendly. I've rented hauls from many different places over the years, and my experience at this facility was by far the easiest, smoothest, and quickest I have ever had!Brandon S.
If I ever rent another UHaul, I will use this location. They were cleaning trucks when I got there, and they were a lot more friendly than the guy I rented from at the other location.NATHAN W.
Le client n'a pas laissé de commentaire.Jaime P. | Expérience générale
Gave me a truck with no gas and charged me a price I didn't deserve new people on the office and I was not a fanSHATARA T.
The staff was very friendly and helpful.Michael B.
Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.KENNETH W. | Expérience générale
Le client n'a pas laissé de commentaire.KATRINA S.
Le client n'a pas laissé de commentaire.JASMINE H.
At that location should have better customer service. There attitude was deflating. I've never went to a location at Uhaul that showed so much unconcerned, Tried to have conversation on my receipt, just completed ignored me. She was a supervisor of that location, went to the back of building inside totally ignore me. I couldn't go to the back so I waited at least 29 minutes, for her to come out. Went to the side where the garage door was look inside she was upstairs at the top with the door open. She heard me knock hard on the garage door and went back inside of upstairs door. There was another employee who was there and I tried to get info from her about my receipt, she explain some detail but told me I need to speak with the Supvisor.Which I tried and she wouldn't respond, rented truck 9/22/2021 around 4(:0, brought truck back at 6:15pm or so. Walk in the supervisor was counting money on counter for the end of the day. She said hold on till her employee finish up with another customer, evidently she was still with customer and it was about 29 to 25 minutes before closing time so she decided to check me in herself, which took to almost closing time as she sat in the truck on her phone, wasn't using it for work detail, then came in around 10 min till closing time gave me the sheet said your card was charge for the job, which I stated to the employee who rented the truck out in the beginning that I want to pay cash, she said can do that when I get back.If that is the rule to do that than why don't they go by it. I inform the supervisor about it and she just ignored me completely. With attitude like that treating customer in a informal way, that location will loose buissness and I hope that someone would speak to that supervisor and make her aware of her actions. Just mark my words you want her the last of her attitude, there will be more come forth about her. I'm highly disappointed in this whole ordeal. It's so very sad that u guys dont give prompt attention to customer regards & complaints only by emails or surveys how do we know that you guys take heed to it. Where is the Headquarters the upper management that will give you feedback. Highly disappointed, I've used Uhaul all over the states and never got treated with so much disrespect. I just hope and Pray that your company will look into this matter, because it will happen again at that same location.MICHAEL R.
Le client n'a pas laissé de commentaire.DENNIS K.
Le client n'a pas laissé de commentaire.ted C.
Le client n'a pas laissé de commentaire.BRENDA L.
We have issues of equipment we reserve not being available an being over chargedAngelina E.
Everything was excellent, service, personnel & equipment. MerciLARRY M.
Customer service at pick up could have been better. It felt as though I was bothering them to pick up the equipment I had reserved days in advance.NIKO CHARLES L.
THE TEAM THERE WAS GREAT . SERVICE WAS FAST AND FRIENDLY. TRUCK WAS READY WHEN I ARRIVED. ALL DETAILS WERE CLEAR AND FOLLOWED THROUGH WITH GREAT CARE.GREGORY H.
more polite customer service. Quickeer serviceGreg S.
The air conditioner did not work, and the truck would barely run. I will never rent or recommend UHaul to anyone o I know. The store employees were rude and offered no explanation as to the condition of their truck.Steven M.
I feel I was over bill kindly review it thanksOlalekan O.
The lady who helped us was a great employee. She was so friendly and engaging.CHRISTOPHER B.
Have someone in the store when people pull in. So they can get there rentels. When booking online make sure that the truck that people book is available for the time they said they need it.lf not rent the next closes size at the same priceCaroline C.
Staff was very rude. Truck drove horribly.GARY S.
Le client n'a pas laissé de commentaire.THOMAS S.
Having check in person at desk at all open hours. Good job still!Christopher H.
Le client n'a pas laissé de commentaire.Steven N.
The manager was hostile and degrading. It felt as if her intent was to beat down customers. I will never shop at this location again.YUTHIKA K.
I never have been to a Uhaul business that tells you to unhitch the trailer yourself!!!PAUL L.
Le client n'a pas laissé de commentaire.SCOTT C.
Le client n'a pas laissé de commentaire.MARJORIE S. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen F.
Everything was great - truck was ready, service was excellent.DAVID L.
I was a little worried because the agent didn't go over all the dents, dings, scratches, and other defectives with me. I wasn't charged any additional fees so I was worried about nothing, but I would have preferred to have a list of previous damage areas or little stickers on all the damage prior to accepting the vehicles.DAVID R.
One headlight out (even with brights on), my husband was bitten by a spider in the can, A/C has an issue regarding the vacuum hose. The storage door was difficult to close because it was damaged.JAY E.
Le client n'a pas laissé de commentaire.Jonna R.
Le client n'a pas laissé de commentaire.CAMERON S.
Le client n'a pas laissé de commentaire.JANIS S.
Everything was greatElijah H.
Le client n'a pas laissé de commentaire.ERNEST W.
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.Nicholas A.
The staff at this location was friendly, professional and skilled. I needed this rental quickly and they handled it with ease. I HIGHLY recommend them!!!MICHAEL D.
Couldn't use the app to check in. U-haul couldn't verify my location.JAMES R.
You overbooked me. I had to move my stuff overnight.Matthew D.
Friendly and quick service. Booked an additional veichle and Representative was able to book my reservation while helping another customer. Very customer friendly process!Elijah K.
Le client n'a pas laissé de commentaire.Gerard P.
It was ridiculous, that there was an extra charge for me to drop off early. You do less and charge me more. THAT's a racket. Really irritated me.STEPHANIE D.
Le client n'a pas laissé de commentaire.DARIN P.
Le client n'a pas laissé de commentaire.Gregory T.
you overcharge us for cleaning and do it every time we rent from you. We are a catering business, what do you expect? We have been renting from you over 15 years and are completely dissatisfied with your service, charges and your attitude towards our employees.DIRK J.
Your employees were great. Professional and very helpful. I like the after-hours dropoff. I wished it was via the app rather than logging into the website.Don B.
The woman running the desk checking everyone in was awesome and really doing the job of two people. Very impressed with her.Laura J.
I was told that I could rent after hours via the app at this location, but it turned out that this location cannot do after hours rentals. When I showed up at 6:55, all of the employees were leaving for the day and I had to talk them into staying to make my rental. If I had been five minutes later, I would've missed my rental completely. The truck had a broken passenger-side mirror that should have been repaired prior to rental.David B.
Sarah did an excellent job getting me the proper truck answering any questions I hadPHILLIP H.
The truck we were given was â€œsupposed to be taken out of rotationâ€ but was given to us anyway. When driving it, fumes would get into the cab and it gave us headaches. Also, the engine sounded like it was about to blow up. The truck interior squeaked constantly. Not great but got the job done.Kristin C.
The ladies in the office were awesome they were so personable friendly and made the hassle of having to move a lot better just by being kind and making sure I had all that I neededPatrice B.
Le client n'a pas laissé de commentaire.Niecie L. | Expérience générale
Le client n'a pas laissé de commentaire.Stevine W. | Premières impressions
Le client n'a pas laissé de commentaire.Heather B.
The AC didn't work in the first truck I picked up. I drove it a few miles to make sure it didn't get cold and to find a place to turn around. When I went back to trade for a different truck, the agent told me I would be charged for those miles. I said that's ridiculous and then she said, "If I have to fill out all this paper work to change trucks, I'm going to charge you for the miles". Later she mentioned something about charging me for miles and gas. I didn't think much about it until I got home. The truck had about 3/8 of a tank of gas and my paper work showed 1/2. She charged me an extra 1/8 tank of gas for driving 4-5 miles in the first truck. If I hadn't been in need of getting the truck that night, I would have cancelled and never gone back. I'll be calling customer service as well.DARRELL R.
If you don't have the vehicle reserved in advance, call the customer before they arrive to figure out a solution rather than waiting for me to get there to tell me they didn't have the vehicle i reserved. Very irritatingJulie B.
Staff forgot to provide blankets. No problem though.Willie A.
Le client n'a pas laissé de commentaire.Alexandra N.
Le client n'a pas laissé de commentaire.KATHY C.
The staff was great I had a wonderful experienceMELVIN H.
Le client n'a pas laissé de commentaire.BRUCE S.
Le client n'a pas laissé de commentaire.THOMAS J.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.Taylor B.
Le client n'a pas laissé de commentaire.TAMMY H.
Great service and awesome vehicle! Thank youCECIL B.
Le client n'a pas laissé de commentaire.Cynthia B. | Premières impressions
Le client n'a pas laissé de commentaire.MARJORIE S. | Premières impressions
Everyone was so friendly and helpful!Chance H. | Premières impressions
The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.Pamela H. | Premières impressions
Le client n'a pas laissé de commentaire.Reginald H. | Expérience générale
RudeSteve L. | Expérience générale
Le client n'a pas laissé de commentaire.DEJUAN E. | Expérience générale
The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!BRITTNEY H. | Premières impressions
Le client n'a pas laissé de commentaire.STARR A. | Premières impressions
Le client n'a pas laissé de commentaire.linda w. | Expérience générale
This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.john l. | Expérience générale
They got me right in and took good care of me... Thank you VonNornecie B. | Premières impressions
Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busyAsheley L. | Expérience générale
Le client n'a pas laissé de commentaire.lanora p. | Expérience générale
Restroom was not in order both times we rented a unit in April about 3 weeks apart.Dianne K. | Premières impressions
I will refrain from commenting at this time.NANCY C. A. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE H. | Premières impressions
Robin was very friendly and helpful.Carol E. | Premières impressions
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