Customer Reviews for U-Haul Moving & Storage of Northwest Expressway

5 300 évaluations

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

(405) 721-0674

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

STUART E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVITTA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey S. 
Évaluation :
5

Everything was great. The ladies were prompt and processed everything very quickly both on pickup and return. Definitely would rent from this location again.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL SUE T. 
Évaluation :
5

The lady's at the counter are all super sweet and took care of me right away!! Thank you all for your help!

Joshua H. 
Évaluation :
4

Always rent there

BILLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DISINNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C. 
Évaluation :
5

Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.

Glenna B.  |  Expérience générale 
Évaluation :
3

I will never renew a truck from them again

nancy C. 
Évaluation :
5

Very fast in and out they are great always use them. Thanks for the good service

Billy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Staff was excellent as well.

MELANIE L. 
Évaluation :
5

Great people!! Very helpful and friendly!!

JAMES T. 
Évaluation :
5

Merci

ABDELKHALEK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
3

They tried to charge me for fuel when it was returned full because there was the tiniest sliver of white line showing on the full line though the entire red indicator was on the white line. I was told to "Calm down" by the rude employee who checked me in & out and it was said that I "made an honest mistake." No, I didn't, it was full. The truck was dirty, the trim was falling off inside, the visor didn't fit to be clipped in place, the knob kept falling off the window door handle and the check engine light was on. They rudely refunded the fuel charge. I have used this location before without issues as well as rented many times over the years and this was the worst experience ever!

TAMMY S. 
Évaluation :
4

The 9 foot van was clean and full filled our needs well. One customer service attendant was very helpful and friendly but the second attendant was abrupt and needs more sensitivity training. Overall, was a successful rental.

Ralph L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORIA A. 
Évaluation :
3

Allow for customers to drop off at another location.

KARIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY N. 
Évaluation :
3

More modern building. Location looks old and dated. Friendlier staff. Revived a negative comment after giving my name for the reservation. Not appreciated. Even if it was information needed for the rental. Huge turn off.

Cole P. 
Évaluation :
3

I was overcharged and I am still waiting on my refund. It has been over 7 days.

CANDIS T. 
Évaluation :
3

The ladies at this location are five stars!! They all were friendly helpful and very professional!! You have an amazing crew at this location. I picked up my trailer Oct 29, 2021 at 7:30 pm. I would rent from these ladies any day!!! Merci

KIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SINCERIE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUE C.  |  Expérience générale 
Évaluation :
5

Staff was very professional and helpful.

MICHAEL G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETTIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ellma b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GISELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Employees were amazing. Very friendly. Get you in and out. No problems.

CHRISTOPHER R. 
Évaluation :
5

I received excellent service!

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMUND B. 
Évaluation :
5

Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Merci.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

Update your web service to show that this location DOES NOT do pickups before opening. It doesn't seem like much, but my morning schedule was thrown off by a half hour. AND I wouldn't have known if I hadn't stopped by the evening prior to my pickup to ask how the mobile app was to work in this situation. It was then that I was told that my reservation had been bumped by 30 minutes until the location officially opened. Sarah(?), when I stopped by, and Robin at pickup the next morning were exceptional. Update your information on your site to not put your employees in uncomfortable situations and to minimize stress on your customers.

MATTHEW S. 
Évaluation :
5

The staff was very friendly and helpful. The vehicle I rented was so clean it felt like brand new. I highly recommend this location.

carrie C. 
Évaluation :
5

Rien

DAVID Y. 
Évaluation :
1

The customer service in the store was terrible. The rep that assisted me had a terrible attitude and did not seem like she wanted to help.

KAMERON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

Not sure how better it could have been, very good customer service, i was in and out in 10 minutes, i wl rent again from this1 location, thanks again!

MONTY B. 
Évaluation :
5

The installer was great! He knows his business. A pleasant experience.

Charles C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alexandria c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLA A. 
Évaluation :
1

Associate was rude and very unprofessional.

CHRISTIAN G. 
Évaluation :
5

Great facility. Love the cleanliness. Seems very secure.

Eric F.  |  Online Move In 
Évaluation :
5

Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.

Reginald M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle E.  |  Premières impressions 
Évaluation :
5

The owner and everyone working tonight was so nice ! The process was great and efficient

Raven P. 
Évaluation :
1

Get a new manager the customer service was terrible we were talked down to and insulted the entire time

Abbey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR L. 
Évaluation :
1

Woman waa very rude....yelled there is only one person allowed in store at a time...no greeting whatsoever! Stated wanted to return truck and get deposit and she said to drop the key and would get a check in the mail when cash was paid! I don't carry cash in the store and went back to helping the person at the counter. When the customer she was helping finally exited, she was behind her and locked the door; still no greeting! Said could go to another location to get cash deposit back and so glad I followed the recommendation! Gentleman was very courteous and kind...took 5-7 minutes and I was on my way! Go to the location on NW Expressway if you want excellent customer service!

JAMES T. 
Évaluation :
3

Truck only had one working headlight.

brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA D. 
Évaluation :
5

Robin was great to work with.

Mark N. 
Évaluation :
2

Really need to improve the rates your charge for gas, employees shouldn't be able to just guess how much gas was lost & improve the employees patience!! Charged me all this extra stuff and you guys screwed my reservation up! Rushing me out the door & then I get charged 101,00 $ for a truck that was 30 $& my mileage costed 7 $. Then my reservation was changed, so that shortened my hours. On top of that I was charged extra for insurance that I did not approve of & they did not refund me like they were suppose to. I went thur the system and selected everything I wanted & it was very different. Definitely might go through a different company next time. I have a storage here and I will definitely be out within the month. The manager is very kind & professional, but some employees are just not good.

KAMONIE H. 
Évaluation :
5

They were very professional, courteous and comical. It was a very nice and pleasant experience. Best location I have been too and used. They deserve a very special shout out and thank you!

ODA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam A. 
Évaluation :
5

Very friendly and helpful people here. I felt right at home!

JAMES T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRESTON C. 
Évaluation :
4

Your mobile app is severely lacking and full of bugs. Was not able to use it to use self-check in for the rental as it would not upload the pictures of the odometer and fule levels. Had to finally go to the website and do it that way. Your developer seriously need to improve that app.

Matthew C. 
Évaluation :
4

Online website didn't upload driver license. They had to take pictures at "location" to continue. The convenience of the "Online-Check-In" didn't work for me, got error messages trying to do the "Online-Check-In. Same thing happened in July when renting truck.

David K. 
Évaluation :
5

Attendants were kind, understanding, and friendly. I've rented hauls from many different places over the years, and my experience at this facility was by far the easiest, smoothest, and quickest I have ever had!

Brandon S. 
Évaluation :
5

If I ever rent another UHaul, I will use this location. They were cleaning trucks when I got there, and they were a lot more friendly than the guy I rented from at the other location.

NATHAN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jaime P.  |  Expérience générale 
Évaluation :
1

Gave me a truck with no gas and charged me a price I didn't deserve new people on the office and I was not a fan

SHATARA T. 
Évaluation :
5

The staff was very friendly and helpful.

Michael B. 
Évaluation :
5

Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.

KENNETH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE H. 
Évaluation :
1

At that location should have better customer service. There attitude was deflating. I've never went to a location at Uhaul that showed so much unconcerned, Tried to have conversation on my receipt, just completed ignored me. She was a supervisor of that location, went to the back of building inside totally ignore me. I couldn't go to the back so I waited at least 29 minutes, for her to come out. Went to the side where the garage door was look inside she was upstairs at the top with the door open. She heard me knock hard on the garage door and went back inside of upstairs door. There was another employee who was there and I tried to get info from her about my receipt, she explain some detail but told me I need to speak with the Supvisor.Which I tried and she wouldn't respond, rented truck 9/22/2021 around 4(:0, brought truck back at 6:15pm or so. Walk in the supervisor was counting money on counter for the end of the day. She said hold on till her employee finish up with another customer, evidently she was still with customer and it was about 29 to 25 minutes before closing time so she decided to check me in herself, which took to almost closing time as she sat in the truck on her phone, wasn't using it for work detail, then came in around 10 min till closing time gave me the sheet said your card was charge for the job, which I stated to the employee who rented the truck out in the beginning that I want to pay cash, she said can do that when I get back.If that is the rule to do that than why don't they go by it. I inform the supervisor about it and she just ignored me completely. With attitude like that treating customer in a informal way, that location will loose buissness and I hope that someone would speak to that supervisor and make her aware of her actions. Just mark my words you want her the last of her attitude, there will be more come forth about her. I'm highly disappointed in this whole ordeal. It's so very sad that u guys dont give prompt attention to customer regards & complaints only by emails or surveys how do we know that you guys take heed to it. Where is the Headquarters the upper management that will give you feedback. Highly disappointed, I've used Uhaul all over the states and never got treated with so much disrespect. I just hope and Pray that your company will look into this matter, because it will happen again at that same location.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ted C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA L. 
Évaluation :
1

We have issues of equipment we reserve not being available an being over charged

Angelina E. 
Évaluation :
5

Everything was excellent, service, personnel & equipment. Merci

LARRY M. 
Évaluation :
3

Customer service at pick up could have been better. It felt as though I was bothering them to pick up the equipment I had reserved days in advance.

NIKO CHARLES L. 
Évaluation :
5

THE TEAM THERE WAS GREAT . SERVICE WAS FAST AND FRIENDLY. TRUCK WAS READY WHEN I ARRIVED. ALL DETAILS WERE CLEAR AND FOLLOWED THROUGH WITH GREAT CARE.

GREGORY H. 
Évaluation :
3

more polite customer service. Quickeer service

Greg S. 
Évaluation :
1

The air conditioner did not work, and the truck would barely run. I will never rent or recommend UHaul to anyone o I know. The store employees were rude and offered no explanation as to the condition of their truck.

Steven M. 
Évaluation :
4

I feel I was over bill kindly review it thanks

Olalekan O. 
Évaluation :
5

The lady who helped us was a great employee. She was so friendly and engaging.

CHRISTOPHER B. 
Évaluation :
3

Have someone in the store when people pull in. So they can get there rentels. When booking online make sure that the truck that people book is available for the time they said they need it.lf not rent the next closes size at the same price

Caroline C. 
Évaluation :
1

Staff was very rude. Truck drove horribly.

GARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

Having check in person at desk at all open hours. Good job still!

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
1

The manager was hostile and degrading. It felt as if her intent was to beat down customers. I will never shop at this location again.

YUTHIKA K. 
Évaluation :
2

I never have been to a Uhaul business that tells you to unhitch the trailer yourself!!!

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevine W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE S.  |  Premières impressions 
Évaluation :
5

Everyone was so friendly and helpful!

Chance H.  |  Premières impressions 
Évaluation :
5

The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.

Pamela H.  |  Premières impressions 
Évaluation :
5

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

BRITTNEY H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STARR A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H.  |  Premières impressions 
Évaluation :
5

Robin was very friendly and helpful.

Carol E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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