Le client n'a pas laissé de commentaire.David B.
Customer Reviews for U-Haul Moving & Storage of Northwest Expressway
Pour nous contacter
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff is amazingMATTHEW M.
Le client n'a pas laissé de commentaire.BRADLEY B.
Le client n'a pas laissé de commentaire.GARRY G.
Le client n'a pas laissé de commentaire.NORMAN C.
Le client n'a pas laissé de commentaire.BYRON V.
Le client n'a pas laissé de commentaire.Steven V.
The ladies that run this site are top notch and professional.Joe L.
Always the most helpful and kind workers at this location.JESSE A.
Went very well your staff of three women was excellent.CAROL M.
The customer service agent at the location was not helpful at all. The gas gauge was showing less than half full, and I was promised a half full tank. My bill also is showing the use of a dolly which was not used. And there are fuel charges that should not be there since I refilled the tank to the half mark.Mohsen K.
Le client n'a pas laissé de commentaire.Roy P.
All the ladies were AMAZING and made this a quick process both at rental and returnMindi J.
Two things - the online reservation system is cumbersome. There were parts that I did not understand and found to be frustrating. Secondly, the truck was old, and the "change oil" light was on.Blair S.
Le client n'a pas laissé de commentaire.Ray O.
Service was quick and eforthlessMIGUEL L.
Great communication, easy to get in and outJOHN L.
The workers were very rude and of no helpLewis H.
I rented a van but have never rented from UHaul. The van was a newer model & was very clean & ran fine. The service was Outstanding! I came in and had to give them some last minute info, then they pulled the van, I approved the condition and off I went. Couldn't find the parking brake ( a button!) , called and the woman told me where to find it & I wasn't the first person who couldn't find it. Checking vehicle back in was a breeze and a different woman did that & was very pleasant also. I would highly recommend this location & staff! DPDenise P.
Nothing, I thought the service was greatHeather L.
No improvements, store and employees under Robin are always phenomenal and fast with serviceMATTHEW M.
Staff if very rude and unprofessionalBOBBY L.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.DENISHA W.
Le client n'a pas laissé de commentaire.Krista S.
Le client n'a pas laissé de commentaire.Frances C.
Le client n'a pas laissé de commentaire.DAMIAN R.
The two ladies working today were very helpful and friendly.MARK S.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.gabrielle m. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua H.
The 15 ft. truck I rented was noisy in the cab and a gas guzzlerDarrell S.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.kevin c. | Expérience générale
The appliance dolly had no buckle so it was useless. Truck photos were bogus. Photos showed a chrome bumper when the truck had a black bumper. Made me very suspicious.Joseph R.
Le client n'a pas laissé de commentaire.Melissa S.
I was given 3 locations to pickup a 20' truck that I order 9 days in advance! And paid for in advance. The truck at second location was ready but the keys to 3 trucks were locked in an office of which the manager had no phone number or way to contact this person to come open the door. After a bit of confusion I was able to secure a 15' truck 30 minutes away Got there and the electricity was out! So getting the truck took more time than usual. I hope I never need another U-Haul truck but if I do I will pick it up the day before I actually need it!Mitchell M.
Le client n'a pas laissé de commentaire.SCOTT M.
The trucks steering allowed the vehicle to wander in the lane every time I hit a bump or uneven road service - this was somewhat concerning as I had to drive on a narrow road. Ultimately, I made one trip and took the truck back notifying the staff of my concern. This was an atypical experience and not what I have encountered previouslyDale L.
Awesome customer serviceAllan R.
Automobile transport was very old U-Haul representatives told me it might not make it to Tulsa, OK and back, which was my destination. They said if it broke down to make sure I brought it back anyway and not leave it at another location. This is not what a customer wants to hear before they even rent a piece of equipment. The agent who helped me hook up the trailer yo my truck was helpful but never smiled. The agents at this location need to work on bring friendlier!BRENT B.
Le client n'a pas laissé de commentaire.LI L.
Le client n'a pas laissé de commentaire.DONISHA S.
Le client n'a pas laissé de commentaire.JENICE L.
The general manager at this location was very rude left a voicemail talking bad on my voicemail cussing me out it's just crazy that you guys are allowing this to go on and one of your facilities someone needs to accommodate thisTERA W.
Le client n'a pas laissé de commentaire.pamela p. | Expérience générale
You should inform the customer verbally of what type fuel a vehicle takes. Not all gas stations carry E85 gas.David P.
The truck had bad alignment, no working air conditioning and the check engine light came on. The workers seemed disgruntled. They made zero attempt for me to have a good customer experience. They made excuse after excuse. Telling me that the trucks were fine and it's normal to have check engine lights come on, and that working air conditioning is not guaranteed!! I couldn't believe my ears when they said these things to me. It's as though customer service has completely gone out the door. Total disregard for the customer. We just have to be glad we got something. That's a trashy business model. It was actually the most offensive customer service I've received in 20 years. Truly abysmal. I will for sure look for other services in the future. Uhaul has lost me.justin C.
Le client n'a pas laissé de commentaire.STEVEN J.
Le client n'a pas laissé de commentaire.KARA R.
Le client n'a pas laissé de commentaire.STUART E.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.DAVITTA R.
Le client n'a pas laissé de commentaire.Trey S.
Everything was great. The ladies were prompt and processed everything very quickly both on pickup and return. Definitely would rent from this location again.Russell B.
Le client n'a pas laissé de commentaire.CAROL SUE T.
The lady's at the counter are all super sweet and took care of me right away!! Thank you all for your help!Joshua H.
Always rent thereBILLY G.
Le client n'a pas laissé de commentaire.DISINNA L.
Le client n'a pas laissé de commentaire.COURTNEY N.
Le client n'a pas laissé de commentaire.GREGORY W.
Le client n'a pas laissé de commentaire.Jamie R.
Le client n'a pas laissé de commentaire.Mike F.
Le client n'a pas laissé de commentaire.JERALD B.
Le client n'a pas laissé de commentaire.Joyce C.
Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.Glenna B. | Expérience générale
I will never renew a truck from them againnancy C.
Very fast in and out they are great always use them. Thanks for the good serviceBilly G.
Le client n'a pas laissé de commentaire.Donna N.
Le client n'a pas laissé de commentaire.Anthony G.
Staff was excellent as well.MELANIE L.
Great people!! Very helpful and friendly!!JAMES T.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.JOSHUA N.
Le client n'a pas laissé de commentaire.BRUCE M.
Le client n'a pas laissé de commentaire.Ashley M.
They tried to charge me for fuel when it was returned full because there was the tiniest sliver of white line showing on the full line though the entire red indicator was on the white line. I was told to "Calm down" by the rude employee who checked me in & out and it was said that I "made an honest mistake." No, I didn't, it was full. The truck was dirty, the trim was falling off inside, the visor didn't fit to be clipped in place, the knob kept falling off the window door handle and the check engine light was on. They rudely refunded the fuel charge. I have used this location before without issues as well as rented many times over the years and this was the worst experience ever!TAMMY S.
The 9 foot van was clean and full filled our needs well. One customer service attendant was very helpful and friendly but the second attendant was abrupt and needs more sensitivity training. Overall, was a successful rental.Ralph L.
Le client n'a pas laissé de commentaire.VICTORIA A.
Allow for customers to drop off at another location.KARIN R.
Le client n'a pas laissé de commentaire.AMY N.
More modern building. Location looks old and dated. Friendlier staff. Revived a negative comment after giving my name for the reservation. Not appreciated. Even if it was information needed for the rental. Huge turn off.Cole P.
I was overcharged and I am still waiting on my refund. It has been over 7 days.CANDIS T.
The ladies at this location are five stars!! They all were friendly helpful and very professional!! You have an amazing crew at this location. I picked up my trailer Oct 29, 2021 at 7:30 pm. I would rent from these ladies any day!!! MerciKIM G.
Le client n'a pas laissé de commentaire.SINCERIE J.
Le client n'a pas laissé de commentaire.SUE C. | Expérience générale
Staff was very professional and helpful.MICHAEL G.
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.Tiffany T. | Expérience générale
Le client n'a pas laissé de commentaire.ETTIE H.
Le client n'a pas laissé de commentaire.ellma b. | Expérience générale
Le client n'a pas laissé de commentaire.GISELLE M.
Le client n'a pas laissé de commentaire.STEPHEN T.
Le client n'a pas laissé de commentaire.JOSEPH P.
Employees were amazing. Very friendly. Get you in and out. No problems.CHRISTOPHER R.
I received excellent service!John B.
Le client n'a pas laissé de commentaire.Willie S.
Le client n'a pas laissé de commentaire.Jack F.
Le client n'a pas laissé de commentaire.Janna D.
Le client n'a pas laissé de commentaire.Pamela H. | Expérience générale
Le client n'a pas laissé de commentaire.EDMUND B.
Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Merci.Jennifer B. | Premières impressions
Le client n'a pas laissé de commentaire.Renee W.
Le client n'a pas laissé de commentaire.RICHARD H.
Update your web service to show that this location DOES NOT do pickups before opening. It doesn't seem like much, but my morning schedule was thrown off by a half hour. AND I wouldn't have known if I hadn't stopped by the evening prior to my pickup to ask how the mobile app was to work in this situation. It was then that I was told that my reservation had been bumped by 30 minutes until the location officially opened. Sarah(?), when I stopped by, and Robin at pickup the next morning were exceptional. Update your information on your site to not put your employees in uncomfortable situations and to minimize stress on your customers.MATTHEW S.
The staff was very friendly and helpful. The vehicle I rented was so clean it felt like brand new. I highly recommend this location.carrie C.
Le client n'a pas laissé de commentaire.alexandria c. | Premières impressions
Great facility. Love the cleanliness. Seems very secure.Eric F. | Online Move In
Le client n'a pas laissé de commentaire.Michelle E. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia B. | Premières impressions
Everyone was so friendly and helpful!Chance H. | Premières impressions
The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.Pamela H. | Premières impressions
The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!BRITTNEY H. | Premières impressions
Le client n'a pas laissé de commentaire.STARR A. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGE H. | Premières impressions
Robin was very friendly and helpful.Carol E. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!