Customer Reviews for U-Haul Moving & Storage of Notre Dame
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36 évaluations

1270 Notre Dame Ave   Winnipeg, MB R3E0P3
(Between Erin & Wall across from MB Hydro Enter via Notre Dame entry)

(204) 515-0861

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(204) 515-0861

1270 Notre Dame Ave
Winnipeg, MB R3E0P3
(Between Erin & Wall across from MB Hydro Enter via Notre Dame entry)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D.  |  Premières impressions 
Évaluation :
2

I was told that U-haul does not pro-rate the cost, after leaving on the 6th, with almost 3 weeks left on my rental. I also found it to be expensive.

Larry L.  |  Expérience générale 
Évaluation :
1

I RENTED A STORAGE UNIT AT NOTRE DAME IN WINNIPEG AND WAS ASSURED THE LOCK WOULD BE INSIDE THE UNIT. THE UNIT WAS LOCKED WHEN MY MOVERS ARRIVED. I HAD TO FIND ALTERNATE STORAGE FACILITIES AT 1600 HOURS ON A FRIDAY AS NO OTHER UNIT WAS MADE AVAILABLE BY THE UHAUL REP. I PAID FOR A UNIT THAT I COULD NOT ACCESS. I PUT IN A COMPLAINT TO CUSTOMER SERVICE CANCELLED THE UNIT AND ASKED THEM TO CANCEL ANY FURTHER PAYMENTS. I WENT ONTO WEBSITE TODAY AND ACCOUNT WAS STILL ACTIVE. I REQUESTED ACCOUNT CANCELLED FEB 25/22 AND I SENT AN EMAIL IN MARCH TO ENSURE NO PAYMENT WOULD BE TAKEN FROM THE CARD ON FILE. ACCOUNT IS STILL ACTIVE. PLEASE CANCEL ACCOUNT AND RESERVATION.

heather b.  |  Online Move In 
Évaluation :
5

Tyler Rey was extremely helpful. Kudos to him and Melissa as well.

Paul F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tennille T.  |  Premières impressions 
Évaluation :
1

Dirty mice visibly running around had to call district manager to put soap and toilet paper in washroom. Actual feces on toilet and once pictures were forwarded to Ryan Pearson the washroom was cleaned up. Got reminder our bill was due even after we cleared out locker. Calls are all forwarded to an outsourced call centre in the U.S. and if your loading after a certain time your locked out of building until 7am next day with NO LOCAL HELP!

Abram F.  |  Expérience générale 
Évaluation :
1

I went to the unit to move my contents out. The storage facility I was renting from was under construction. There was building material all over my content Left my contents in storage for someone to take a look. I tried to get a hold of the manager for 2 weeks. Left numerous messages and received no response. I was out with family and called I was asked to please hold by the manager sitting on hold for 45 minutes had my son drive to the location while still on hold. Walked into the building to show that I was still on hold and know one knew what to say. Finally able to speak to the manager in person I received nothing but excuses as to why I was never called back. Showed the pictures of my contents and was told there was nothing that could be done because I didn't take the insurance on the unit at I assumed would be for fire/water. Not for construction issues. She did comp me a month for the unit to only show up there to remove my contents to be locked out and to receive numerous emails and letters stating that I Owed money Absolutely a horrible experience and customer service

Melanie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blessing F.  |  Expérience générale 
Évaluation :
5

The management and staff were very helpful !!!

Abram F.  |  Premières impressions 
Évaluation :
4

I personally am not in winnipeg movers moved me in bit said it was a nice storage unit

Donna N.  |  Premières impressions 
Évaluation :
5

Manager is pleasent and helpful

JEAN-CLAUDE L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie B.  |  Expérience générale 
Évaluation :
2

Booked a room, showed up with a uhaul truck load of my stuff, and the room they booked for me was taken. Had to spend 45 minutes on hold to get a new room, and by that time, half my helpers left. Ended up spending an extra two hours moving then anticipated. Uhaul did absolutely nothing about this major inconvenience.

Stacey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Jane A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paula a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria K.  |  Expérience générale 
Évaluation :
2

The Notre Dame facility has no staff present. We were locked out and the wait time to call was over an hour. The people who work at McPhillips are excellent, but you need more staff.

lauren p.  |  Expérience générale 
Évaluation :
3

I was made to drive 3 times back and fourth, Agent's on century were very helpful. They told us after returning the trailer we even qualify for a month rental . Reservations were made and was told to go to Uhaul on McPhillips. McPhillips agent lady mentioned there is no available space. Drove back to century. She managed making a call the the director and said we go back there. Each time we go there is line. She was able to help and pointed out the storage was Notre dame. We went to Notre dame and access was not properly done went back and then finally had access. The only reason I have to comment was the lady agent on the location was unprofessional and impolite. I understand the nature of the business, she just have learn how to deal with customers. Thank you for the space

gift m.  |  Premières impressions 
Évaluation :
2

Unit was advertised as a 10ftx10ft but the was a large 10inch×10inch wooden post In the corner making approximately a 2ft square from floor to ceiling unusable. While I am still getting g charged for the full 10ftx10ft price I did not receive a unit that size

Gisela R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson L.  |  Premières impressions 
Évaluation :
5

Very satisfied with the service

Wesley F.  |  Premières impressions 
Évaluation :
5

I was impressed with the services and the moving boxes i bought. The only thing i had issues with was the lock. I wasnt given any and was not told i should get one. Thank God i met a nice guy who gave us from his spare lock.

ramatu y.  |  Premières impressions 
Évaluation :
5

Everything went smoothly.

elaine b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse S.  |  Premières impressions 
Évaluation :
5

By far the best storage facility i have ever used, I give it 10 stars out of 5! Like the best, seriously they throw in a lock too and were beyond convinent you guys deserve an award your system is by far the best, user friendly, great price, and safe, a flawless system.⭐️⭐️⭐️⭐️⭐️❤️❤️❤️❤️😃😃😃😃😃😃😃⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I RECOMMEND THIS PLACE 💯%

Ashley K.  |  Online Move In 
Évaluation :
4

I need to give permission to the male who has been handling the entire move in to the storage unit. Jay has my permission to access the facility and storage unit completely 100 %. Please update the information to my file asap, please and thanks.

Janel I.  |  Online Move In 
Évaluation :
5

Overall it was great with the storage. The only thing was how inconvenient that we couldn't acces the garage doors or the sliding doors. when we were moving in and out. But i understand it was being fix and it just happen that when we move in to the storage they were renovating it until we moved out. So we ended up using the small doors with the stairs. But that was in the range of 6months, renovation was too long.

Judy S.  |  Expérience générale 
Évaluation :
5

Very good service

Barbara D.  |  Expérience générale 
Évaluation :
1

Disaster from beginning. Rented a locker at one location. Arrived there and was told they don't have a room for me. Sent on goose chase to another location. Went to the new location and there was a metal set of stairs we had to go up to unload they a single man door that could not be propped open for bigger thing like couch or love seat. Construction going on has to maneuver around workers. Left at end of the month as per contract on June 30. Could not get a hold of anyone at uhaul. Even tried all the help buttons none of which worked. Finally in July 2 got a hold of someone who told me I cannot check out without a worker present. Continued to revive bills and threatening letters. I called uhaul repeatedly and they assured me they would take care of it. Letters kept coming 2-3 a day. Went in to the location to speak in person. Woman there snapped I told you to wait. Today is October 23. I am still getting calls and letters and emails. Will NOT rent storage again and hope no one else does. Too much stress in already stressful time.

Genevieve G.  |  Expérience générale 
Évaluation :
2

Hello - Please know that while we (myself and my partner) arrived at our destination on time, the vehicle was absurdly massive (20' when we asked for a 10'), and the charges associated to our final destination were absolutely absurd. Unfortunately, we went looking for a reasonably priced / sized vehicle to drive the Southern route through the Kootenays, there was NO 10' one-way vehicle in a 7 hour radius of the Okanagan. (Simply, look at our account to see the changes.) Further, we had an emotionless representative who answered our call in Arizona's customer service offer who was more interested in cross-selling us a free storage unit than going as far as simply recording our email address properly for a response. As a result, we had him mis-quote our rate at nearly $300 less than what we were charged, and left waiting nearly 2 hours for a call response, before having to call back for another 56 minute wait on (advertising) hold for an update. In addition, all said and done, we were forced to take a 2-hour bus ride to the town which had our "upgrade" vehicle... which undoubtedly ended up costing significantly more in gas (due to the reduced MPG). Finally, following all of this stress inconvenience, the vehicle that was waiting for us was found to be at a small (hidden) 'tire and brake' business location, which certainly DID NOT follow the company's protocol regarding the information about fuel. * * When we arrived at our destination, we personally witnessed the (professional) agent (who assisted with our return) inform four separate people of the exact way in which to return their vehicles with the sufficient amount of gas... ... we on the other hand, returned the vehicle with a FULL tank of gas (an extra $126 charge), without knowing that the fuel was to be return at a (1/4) quarter tank. Needless to say, if we went looking for a cost-effective solution to transportation (as stated), that additional $126 charge came out of our food budget. We have the affiliated 'tire and brake' company to thank for that, I guess. Thanks. Anyway, I have no idea whether there are ways to receive 'compassionate compensation' for these circumstances, but during a time when people are hardly leaving their homes, we have left $126 of our food budget in a 20' UHaul truck. Please respond, as we look forward to hearing from you: Tyler.AshtonSim@gmail.com (Tyler) -

tyler s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H.  |  Expérience générale 
Évaluation :
5

Moving in was easy, with good access via the ramp, but moving out was a lot more challenging with the construction. There was no ramp access so everything had to be lugged down the stairs. Once the upgrades are done it will be a premier facility.

Kevin Z.  |  Expérience générale 
Évaluation :
3

Questions 2-6 do not allow me to give helpful feedback. There was confusion among staff as to how to use the security system. This resulted in my having to drive back and forth from the storage facility to the U-Hual office to sort out the problem of entry. The confusion concerned using a code not a swipe card and that 2 boxes of codes needed to be activated. There was confusion also about which units were available. The location of the building between Erin and Wall makes for a very difficult access. You can only access the site by driving East on Notre Dame and making a right turn off Notre Dame Avenue. Very disappointing. A free month of rent does not really compensate for all the inconvience.

PATRICK T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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