The staff were very helpful with the process both during pick up and drop off.SANKHA SUBHRO M.
Customer Reviews for U-Haul Moving & Storage of Oak Creek
Pour nous contacter
Oak Creek, WI 53154
(Between Howell and 13th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Can't remember the name of the guy that helped me, but he was so helpful and very kind!LISA G.
Le client n'a pas laissé de commentaire.Elfatih M.
We drove the truck about 45 miles and ended up putting about 7 gallons The tank was not full and we started but we ended up having to fill itLUKAS F.
Le client n'a pas laissé de commentaire.KENNETH L.
The truck I used needs a tire realignment. It isn't terrible but I wouldn't recommend driving it over long distances until the tires are realigned. Otherwise overall good experience! Thank you for all you do.NICHOLAS H.
Le client n'a pas laissé de commentaire.NANCY S. | Expérience générale
Le client n'a pas laissé de commentaire.PAIGE K.
Le client n'a pas laissé de commentaire.ROBERT J.
Michelle was a super consultant at this location, she assisted from afar to ensure my unit was sufficiently maintained during rental period and pick up plus close out of the contract. She addressed questions quickly. Great representative of U-Haul for the customer!! Thank youPATRICK B.
The service and personal was the best I've ever had. Wish their were more out there like herFRANCIS O.
Everything went great.ROBERT M.
Le client n'a pas laissé de commentaire.HENRY S.
Very satisfied in every way.LEE W.
Shelley was great!!!! We had a few minutes but she made it well worth it!!!!JESUS C.
Le client n'a pas laissé de commentaire.KIM D.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.Erica T. | Expérience générale
This experience was 50-50. When I went to pick up the trailer, the person in charge was very helpful and made sure everything was safely connected and functional. On they way back to return it, a different boy was in the office, about closing time. I approached to ask a question, door locked, and I see thos boy running away and hides behind the counter. All I wanted was to leave the trailler inside the fence. Well, seconds later, the boy looks around the wall to see if I'm gone (while I'm observing him from the rear window, then he walks towards the front of the store, when I finally made eye to eye contact, he closes the gate and leaves the office saying we're closed leave the trailer wherever you want. I think he was rudde and disrepectful for no reason. If I ever come across him I will tell him he provide awful service and probably turn around and find a different location.JAVIER C.
Parking/access to check-in building awkward when arriving with moving truck to unload in unit to which we didn't yet know a number. Otherwise good.Colleen J. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca C. | Premières impressions
Clean units & Friendly & helpful !!! Thank youThomas I. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremy M. | Expérience générale
Nice staff,Tim G.
Great experience staff was very helpful and kind.Marisa E. | Expérience générale
Le client n'a pas laissé de commentaire.FREDRIC H.
Le client n'a pas laissé de commentaire.RICARDO R.
No complaints whatsoever: helpful, pleasant staff and well maintained facilities made the experience a completely positive one.Jackson M. | Expérience générale
The young man I worked with was great.DEREK M.
Le client n'a pas laissé de commentaire.GREGORY K.
Le client n'a pas laissé de commentaire.JERREL M.
Shelley provided great customer service! The truck I rented was nice a clean. Merci.JASMINE M.
Promp service.CHARLES Y.
Very helpful people ,clean vans, got the job doneGEORGE L.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Treatha F.
The gentleman who checked us in was amazing. Super friendly, fast & thorough!BONNIE G.
Experience was great. Registration in and out went quickly. Attendant polite and friendlyRICHARD B.
I probably would have rated this facility at a minimum of Average if it wasn't for a couple of unfortunate, isolated, events. Those events are as follows: 1) U-haul double dipped on my autopay payment for my storage unit. The resulting double-dip caused a chain reaction of subsequent overdrafts on my bank account that cost me hundreds of dollars in fines and about 4 hours worth of telephone calls to get things ironed out. After placing numerous calls with U-haul to get my money restored to my account, an agent finally issued a refund ticket and told me I needed to wait 3 to 5 business days to have the funds credited. I explained to this gentleman that this matter was urgent, as I now had a week to survive with zero money in my bank account. He assured me he had it taken care of. Three business days later, still no refund. I called back to U-haul only to discover the original agent essentially allowed the refund request ticket to remain in a state of limbo and that I would now need to start over with the 3 to 5 business day wait, while they move the ticket out of limbo state and relaunch the process. Completely unacceptable! 2) When I went to the actual U-haul location to discuss the matter in person and explain the unfortunate series of events that transpired because of the U-haul double dip error, the female manger at the counter was personable. But the other gentleman at the counter gave me attitude and told me that I needed to take this matter up with my bank. Well, that was a fatal mistake on his part. This issue was not my bank's responsibility to mitigate. This was unquestionably U-haul's responsibility to make good on. And this gentleman's response was a 180 degree departure from what I was willing to hear from U-haul that day. So, the next day I vacated my storage unit. And that marks the end of my relationship with U-haul. And I will be sure to spread the word about my negative U-hual storage unit experience any time I am provided the opportunity!Victor V. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA S.
Great service!!!!!!Si Z.
Employee was rude and not helpful at all. Seemed like he did not want to do his job.DANNY T.
Very happy with the rental. Only concern - slight issue - is the tight parking for trailers.WILLIAM M.
Le client n'a pas laissé de commentaire.STEVEN M.
Michelle and her staff are always helpful with my needs.PHILIP B.
Le client n'a pas laissé de commentaire.Paul M.
This location is always fantastic. Great service and easy rental. Great Job. Thank you!MILAN K.
Le client n'a pas laissé de commentaire.JOSEPH R.
Truck smelled a bit like cigarettes in the drivers area. Oh well, not a big deal.ISABELA W.
Another good trailer rental from u-Haul. All went well. Merci.ROSEMARIE A.
Le client n'a pas laissé de commentaire.PEDRO D.
Clean facility available right away when I needed it, very helpful staff on every visit. Would definitely rent here again anytime.Loretta W. | Expérience générale
Le client n'a pas laissé de commentaire.TRACY M. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID M. | Expérience générale
A+ Service....associate changed my local rental to a one way to save me time/hassle. Extremely helpful with hook up of trailer and friendly too...JASON K.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.STEVEN V. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.DANIEL S.
At my pickup time, U-haul Manager said my 2 5/16 ball would work. I said I have used this type of trailer and this 2 5/16 Ball before. Manager said no I had to go Buy a smaller ball and install it. I wasted 2 hours of my day going to buy a smaller ball and installing it on my hitch so oak creek manager would let me get trailer. When I dropped off trail, The personnel at that location said my 2 5/16 Ball would have worked fine. I tried my 2 5/16 ball in the Trailer there at drop off location it fit fine! U-Haul YOU NEED TO TEACH YOUR STAFF WHAT SIZE BALLS WILL FIT IN YOUR TRAILERS, SO OTHER PEOPLE DON'T HAVE TO GO THREW HAVING TO GET A DIFFERENT BALL FOR NO REASON. ALSO SARCASTIC COMMENT TO ME, YOUR PULLING IT WITH THIS??? I SAID WHAT'S WRONG WITH MY 1 TON FORD E-350 CUBE VAN IT THE SAME AS YOUR U-HAUL CUBE VANS. AN UNPROFESSIONAL RUDE MANAGER INSULTING ME AND MY TRUCK!!!! DISGUSTED IS A UNDERSTATEMENT!!!! OF MY EXPERIENCE AT Oak CREEK U-Haul.Matthew G.
Easy process. Friendly staff.Shawn P.
I had one minor issue where the truck I requested battery was dead. I was fortunate enough to have a jumper pack with me and I was not personally inconvenienced but someone might. Overall, I thought everyone I was working with was all very accomodating and friendly. I have business in a few weeks and will be using your site again. Thank you both.Nicholas F.
Picked up a couple dollies for a day, and both pick-up and return were very quick and efficient. Good service.Michael R.
Le client n'a pas laissé de commentaire.Krysti D M.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
Le client n'a pas laissé de commentaire.Anthony L.
Le client n'a pas laissé de commentaire.THAIS J.
Le client n'a pas laissé de commentaire.SCOTT M.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.SARA B.
Le client n'a pas laissé de commentaire.CARMEN C. | Expérience générale
Le client n'a pas laissé de commentaire.QUINN H.
Le client n'a pas laissé de commentaire.Bryan L.
Le client n'a pas laissé de commentaire.Bryan L.
Le client n'a pas laissé de commentaire.Fan W.
Le client n'a pas laissé de commentaire.JESUS G.
The customer service person was professional and friendly and transacted the truck rental in a timely manner.KEITH S.
Le client n'a pas laissé de commentaire.JASON W.
Le client n'a pas laissé de commentaire.Leo N.
The folks at this location we're friendly and flexible compared to other stores. I will definitely use them again.Jeffrey H.
Le client n'a pas laissé de commentaire.Jackson M. | Premières impressions
Le client n'a pas laissé de commentaire.Dylan K.
Clean and well lit area, very helpful staff. Just what we needed, and very fast set up.Loretta W. | Premières impressions
When I asked about night drop the gal said I could drop the truck at the end of the day. She didn't tell me that I had 15 minutes of filling out the online drop-off pages and taking pictures and submitting to do before I could drive away. Also I got charged an added 7 $for saying I used the handtruck that was in the truck. Never thought that would be a charge since you gave it to me in the truck. To be honest, having the hand truck was a blessing but I did not know it was an added fee. That kinda surprized me.Stu M.
Le client n'a pas laissé de commentaire.JESSICA H.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Corey C.
Le client n'a pas laissé de commentaire.ERIK T.
Shelly was very friendly and courteous. She provided excellent customer service and was very clear and concise with instructions regarding our rental. She was a pleasure to work with.IVETT G.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Justin H.
Fast online reservation process. Excellent in person Customer Service coming and going.JOSEPH E.
Everything went very well and smooth for us.William S.
Please make sure the truck has gas in it before I pick it up. I had to go to a gas station immediately upon picking up the truck. That is not acceptable.Kevin M.
Le client n'a pas laissé de commentaire.Nick F. | Premières impressions
The interior floor of the truck was vacuumed and clean, but the doors and the seats were dirty. The doors looked like someone had spilled drinks all over them and the seats did not look like they were vacuumed. I dropped off the truck at 10:00am and there was no one to be found on the property, so I just dropped it off via the app and left the keys at the counter.DOROTHYKAY G.
Le client n'a pas laissé de commentaire.RHONDA RAE G.
The process was very easy. Front desk staff was very professional and helpful.SHAWN P.
Le client n'a pas laissé de commentaire.Jason D.
Le client n'a pas laissé de commentaire.ron H.
Le client n'a pas laissé de commentaire.JEREMY G.
The guy working is always doing something in the back. Some of us old grippers don't have a cell phone to call the number to get his attention.PETER B.
This was a much better experience than a week ago. All went well and I didn't have any issues. I don't have any areas of improvement to note today.ROSEMARIE A.
The only only area of improvement is to make sure the trailer is secured to the ball on the hitch. I hit a bump on I-43 just north of downtown and it popped off my truck and started swaying back and forth and i was dragging the trailer by the chains. I stopped as quickly as I could and thankfully didn't cause an accident or damage to my â€œalmost newâ€ truck. Some kind gentleman who was behind me stopped and helped me out the trailer back on the hitch so I could continue my travel up north. I was glad for that trip to be over. I did share this with the person when I returned the trailer when he asked how my rental was.ROSEMARIE A.
Le client n'a pas laissé de commentaire.DAVID P.
Absolutely nothing. I was shocked how smoothly everything went. This was my first time at this location and I am telling everyone how great it was. Thank you Shelly!!MARK K.
Friendly intelligent Desk help at this locationMICHAEL A.
Le client n'a pas laissé de commentaire.ANGELA D.
Le client n'a pas laissé de commentaire.Thomas R.
Miles listed not correct, gas contract only has 1/4 tanks and not anything smaller.. no direction given for after hour drop off.NICHOLAS M.
We are still in a pandemic. Things need to be disinfected. Most rental car companies are working with companies like Lysol and Clorox to help ensure cleaning for rental vehicles. Once you pick up a rental car there is a official post it inside the car letting the driver know that this vehicle was disinfected by Lysol products. U-Haul needs to do this.Zoya A.
Service and truck were great but self return on app didn't work.PAUL C.
Le client n'a pas laissé de commentaire.Maxwell D.
Le client n'a pas laissé de commentaire.Joanna K.
Excellent customer service at this location.michael d. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID M. | Premières impressions
I do not recall the name of the woman who helped set me up with a trailer but she was kind, interested and responsive to me. She got me set up quickly and on my way. A great experience!ANDREW M.
Le client n'a pas laissé de commentaire.TRACY M. | Premières impressions
Truck available when we needed it and it worked like a dream. Check in and out we're quick and efficient. Thanks much!PAUL C.
The manager "Shelly" is easy to work with,friendly very helpful.PETER P. | Premières impressions
Le client n'a pas laissé de commentaire.Deann H. | Premières impressions
Easy move in. Great communication. Quick snow removal.Kayla C. | Online Move In
Vehicle availability at the pickup site desired should be more accurate before selection is made.James S. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca B. | Online Move In
Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn't closing properly. Excellent service!!Noreen L. | Premières impressions
Okjon b. | Premières impressions
I don't have any comments right now everything is all good I appreciate your service thank you very much!Brenda H. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!