Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Kyle Butler was awesome in assisting me in finding suitable storage solutions after all online attempts failed. He listened to me and went above and beyond to fix the situation. My husband recently passed away and he was sensitive to that fact and how important it was for me to get settled. Thank you. Kindness goes a long way. Although I wasn't able to secure a spot at his location, he reserved me up the street and they were just as kind.
Linda C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
veronica W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY LELAND B.
Évaluation :
3
While the young lady managing place was excellent it was the BEFORE. I called uhaul, said I needed to pickup the van at 8am. We got to location at 8:10 and was told place didn't open till 9. Why in the world did the person making my reservation make it at a 9am open!! This hour delay prevented us from finishing. People making reservation need to LISTEN to their customer
EDWIN Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIE F.
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Premières impressions
Évaluation :
5
The owner was extremely helpful!
GARY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donzell W.
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Premières impressions
Évaluation :
5
Very helpful
Christopher C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ladeirdre F.
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Premières impressions
Évaluation :
4
$500 for a 6 day rental of a van is a little expensive.
IVAN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheila S.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUSSELL M.
Évaluation :
1
Overpriced. I originally made a reservation online and when I got there they had given it away so I had to get a larger and more expensive unit. I had no choice but to take it as I was there with all of my things. Would not recommend this place.
Jessica S.
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Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Donald R.
Évaluation :
3
ROACHES from the top lining inside the truck while driving! Very disgusting!!! And HAZARDOUS! HIGHLY DISGUSTED! the staff was PERFECT! The truck was NOT! REFUND PLEASE!
Darcia S.
Évaluation :
2
In the business units across from building C they had several different people in an out constantly an everytime the door opened it reeked of Marijuana
ernest b.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN C.
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Expérience générale
Évaluation :
5
Jessica was amazing. She was friendly and informative.
JAMESY R.
Évaluation :
1
They were rude and basically threatened me about the equipment I rather pay a company than use uhaul anymore
NOVADA O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
alicia m.
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Expérience générale
Évaluation :
4
The pick up truck's interior had a slight order of cigarette smoke
HARVEY H.
Évaluation :
5
The u-haul center we used all the staff there are so helpful so friendly they just could be no no words to explain how wonderful they made this easy for us
ron m.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARLOW H.
Évaluation :
5
In & out â¤ï¸
Nicole A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
nikita h.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
GARY B.
Évaluation :
2
The second floor isles was very hot not kept cool at all. Numerous items got mold on it and had to be thrown away. It wasn't that way when I moved in. The prices were very high for the amount of space I had. Found a much cheaper price at Life storage.
TAMRA S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen J.
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Premières impressions
Évaluation :
3
They do not answer the phone but when I go by the office they're just sitting around. I understand not answering if you're busy. So, maybe Uhaul is directing customers to go online and they end up paying their staff to sit all day.
GRETA H.
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Premières impressions
Évaluation :
5
Excellent service à la clientèle. Easy and convenient process.
LISA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amye M.
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Premières impressions
Évaluation :
3
Equipment should be checked in properly and timely upon return. The staff should be more knowledgeable regarding how to properly operate the systems they use to ensure customers are not continuously charged for equipment that has been returned. Also to avoid being transferred to multiple departments and spending countless hours on hold with customer service to fix their mistakes.
APRIL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANITA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bianca H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blaire S.
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Premières impressions
Évaluation :
4
Im in unit D 109. We was moving into the unit an found several house roaches un my unit.
OONA P.
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Premières impressions
Évaluation :
4
They didn't explain why the internet said 20 and I was charged 50
Edwin L.
Évaluation :
1
you guys want too much information with a secondary and a cosigner and all that garbage. either you take credit cards or you don't. your competition doesn't give people this amount of grief when we're trying to give them money.
MARK T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David F.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eleasia S.
Évaluation :
5
No comment, everyone is helpful
JOSELITO G.
Évaluation :
5
Nothing else
JOSHUA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAMARA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEREMIAH Y.
Évaluation :
4
Very help full staff, they were great.
RONALD M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOEL O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICK S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEFLYN R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
LEIGH T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TORY G.
Évaluation :
5
Nicole was pleasant, accommodating, professional, prompt and courteous. The check out and check in process was efficient and timely. I will remember this location for my future rental needs.
DENNIS S.
Évaluation :
4
The truck that I was given was a nightmare! It was so loud, the check engine light was on and it sounded like the muffler had either fallen off or was about to. I ended up with a migraine. Being charged almost 80 for a crap truck that has clearly not been maintained, is outrageous. I will be removing my items from the storage unit soon and will not use this locations equipment.
JENNIFER W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivelisse O.
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Premières impressions
Évaluation :
1
I had a reservation but when I got there they had given my unit away. The woman working the desk informed me that her manager down the street was sending people to them and giving units that were already booked. She tried to find me another unit that matched the one I had reserved, however there weren't any available. Since I had to return my U-Haul to another location, I wound up having no choice but to take a larger unit that isn't climate controlled for more money (which they wouldn't price match when I asked). I will be looking for another storage facility IMMEDIATELY to move my items too.
Jessica S.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nina C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tameria W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOROTHY H.
Évaluation :
5
Nothing great staff and service
PHILLIP S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clover H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick M.
Évaluation :
1
The truck was not in rentable condition. It had a horrible shake going down the interstate. I have video of how bad it was. The shake was so bad that it made me sick. Had to stop twice from being nauseous.
Joshua C.
Évaluation :
1
I was 1st given a storage unit that was in use. The 2nd storage unit I was given I was told I had to pay $5 extra because it was a drive up unit. The storage unit I ended up with, there were construction workers breaking the concrete and redoing it so we were in the way. Just terrible. Definitely wouldn't recommend this uhaul location.
Tierra S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin D.
Évaluation :
5
They were great they helped after the online service would not go through and I couldn't get anybody on the phone to help
JENNIFER A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES F.
Évaluation :
5
No comments your staff was very professional
CHARLES A.
Évaluation :
5
The representative was informative and professional
Tanya D.
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Premières impressions
Évaluation :
4
I tried on the day of my reservation to try to reconnect with U-Haul (general number) by phone: 1) first on hold 30 min. no connection with a representative 2) then on hold 45 min. no connection with a representative 3) I went on-line, created an account - result "this page does not exist" the communication with U-Haul is more than challenging anybody's patience, it is intolerable. I let the staff know about my experience. THAT PART is not recommendable of U-Haul, otherwise, renting and getting equipment, return etc was fine.
SUSANNE S.
Évaluation :
5
Service is excellent! Great staff. Thanks Patricia Pratz
Patricia P.
Évaluation :
5
They were very busy but my associate was pleasant and accommodating
Shamora W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACOB B.
Évaluation :
5
A Like this Location Because the personal is very friendly and Great Service
Cristobal B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GABRIELA T.
Évaluation :
5
None overall great customer service
will A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anghelica W.
Évaluation :
5
The service at 7052 103rd Street Jacksonville FL was excellent!! I ran into extenuating circumstances after I rented their pick up truck and they went above and beyond to accommodate for my inconveniences. Thank you so much U-haul. I'm sure I'll be back 😊
Wanda K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marty M.
Évaluation :
5
Everything was straight forward. An overall smooth transaction. Pleasure doing business.
HAKEEM S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DELMER E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH M.
Évaluation :
5
No complaints
T'pring P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JANAI M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY S.
Évaluation :
5
I received outstanding service
EDWIN P.
Évaluation :
5
Check in was smooth, quick and simple. Staff was informative and helpful.
Erick Y.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EVELYN O.
Évaluation :
5
Employee was very courteous and professional, she made this a very easy experience.
EDWIN P.
Évaluation :
5
It's easy and very nice! Highly recommend and it makes the whole moving process easier!
Makoto G.
Évaluation :
2
At this location I did not feel safe leaving my car, as there was NO parking. The truck interior was filthy. The biggest problem was the check in process using my phone. I watched the video and it didn't have any mention of secondary proof of identification. When I gave my wife's phone number she didn't answer. Most people don't answer calls from numbers they don't know. Who carries their passport around or the other items they asked for. It ahould be made VERY CLEAR that you have to pay mileage on top of th $19.95. I will not use Uhaul again. Not because of the location but because of the way you do business and the online check in. Also when I made my reservation, it was at a different location than what I had selected. I guess because they might not have had what I requested. However, their was a location closer to me that had multiple trucks available. I almost forgot, the reason there was no parking was because some auto mechanic set up shop in one of your units in the front.
John R.
Évaluation :
5
If the vehicle smell like cigarette smoke, charge the customer... Not everyone smoke and the vehicle should not smell like it.... Hard to get smoke smell out of a vehicle...
JESSICA G.
Évaluation :
5
Nada
EDDIE M.
Évaluation :
5
Great Uhaul representative!
WILLIAM L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurice J.
Évaluation :
5
Awesome customer service and easy to maneuver vehicles.
STANESS L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
harold M.
Évaluation :
5
Very professional, easy check in and out
Charles G A.
Évaluation :
4
Would do 5 stars, but always room for improvement. Excellent service à la clientèle. Keep up the good work!
MELVIN G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven L.
Évaluation :
5
I've used U-Haul for all of my moves and I have always been very impressed with the equipment and service I received when booking the time frame for when I needed the vehicle. I will always refer U-Haul to anyone for use with moving. I am very pleased with them and will always use them. Thank you for your amazing service. Keep up the good work.
Melissa S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
barry B.
Évaluation :
1
they did not explain the pricing or the process, i was under the impression i could drop off the truck to a different location on my side of town, that was wrong and it charged me even more money. He just looked at me and said i have no choice now. i would not have gotten a uhaul for 68 dollars to drive a mattress across town if i had to return the truck back to the same location across town.AND 150$ to drop it at a different location?? that is insane!! i was okay spending the 48$ i thought that was much, but i get it. But i only had 65 dollars in the bank so now my bank account is in the negatives because the unclear explaination of pricing.
darcy M.
Évaluation :
3
Gmc and chey carvan are allwaes fulling apart
Harlow H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Loren W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ashley T.
Évaluation :
5
Great customer service from the beginning and when I turned in my vehicle.
Daphne L.
Évaluation :
5
The Uhaul office staff were great. I had been there 30 minutes prior to them opening but the Uhaul self check in was not working, as they did not tell me, when I made my reservation online, that I would need 2 contacts to verify my identity. Nobody I knew was up at that time and able to answer their phone. I was very frustrated as this set back cost me a helper with my task. Mr. Pena quickly got me checked in and on my way. When I got back Jessica came right out to check the vehicle in. Aside from the awkward entry and exit, the location is good. I will never use the Uhaul self check in again.
RACHEL S.
Évaluation :
5
The customer service has always been a good experience. Very friendly and helpful. This is definitely my go-to location
ARCADIA B.
Évaluation :
5
Nothing. Everything was perfect at this location. I will rent here again when needed in the near future.
LaShanna H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WHITNEY S.
Évaluation :
4
Not sure what you can do but this location is very inconvenient to get to,location-wise.
Terry S.
Évaluation :
4
Patrick Calhoun was very efficient and polite, even at 7am.... Maybe this location could offer a bit more space to turn around the larger trucks?
Brian E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BETH H.
Évaluation :
5
I had no idea that I would need approval for my rental request until I arrived at the location upon my reserved time. I was using the app and only then was I notified that I needed to provide a contact for verification. I just moved to a new state/city and I only know 1 person. She wasn't available to answer the call for verification. I couldn't take a picture of my lease because I didn't have it with me but I had an electronic version that I could have uploaded if that was an option, but it wasn't. Fortunately the manager was very helpful and courteous and was able to assist me with the rental. If the office had been closed it would have been a disaster. I should have been approved or notified that approval was required prior to the reservation time.
Jennifer C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALARIE K.
Évaluation :
5
Edward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.
Jose L.
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Premières impressions
Évaluation :
5
Alan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.
Tramika M.
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Premières impressions
Évaluation :
4
Nice place
Marlon G.
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Premières impressions
Évaluation :
5
S.O.
Lauren B.
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Premières impressions
Évaluation :
5
Really friendly staff! Very informative.
Britni G.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.