Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

5 142 évaluations

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
4

Used this location the second time and very helpful staff makes life easier. Merci.

SALMA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zia P.  |  Premières impressions 
Évaluation :
5

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOU Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyna s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA D. 
Évaluation :
5

Great Service Thank you

ROGELIO U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel D. 
Évaluation :
5

Friendly & hard working crew. The van I got is like new.

Xiao L. 
Évaluation :
2

I was overcharged and would like to have a representative contact me and rectify the transaction.

Alenki J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel S. 
Évaluation :
5

Five stars for the helpful, friendly staff!

Maureen S.  |  Premières impressions 
Évaluation :
5

All went smoothly and the staff were knowledgeable and kind! They were all bery helpful.

MAUREEN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda O.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LIZBETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA A. 
Évaluation :
4

Good service.

Virginia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IZAAZ K. 
Évaluation :
3

Typical for that location

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK M. 
Évaluation :
5

Nice fast cheap service that completed the job that need to be done.

KATRINA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent J. 
Évaluation :
4

Will use U-Haul again

Carl Z. 
Évaluation :
5

S.O.

Leilani R. 
Évaluation :
5

Excellent service à la clientèle

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith J. 
Évaluation :
4

Please air out vehicle if someone has been smoking in it.. It flared up my allergies

AMANDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE S.  |  Expérience générale 
Évaluation :
3

The representative was unable to locate the keys to the truck rented to me. She kept asking different people if they knew where the key was before someone (I'm guessing the manager) told her to give me a different rental. Also, I asked for a van and was given a truck. I should have received notification prior to my arrival that the vehicle was going to be different.

Yolanda H. 
Évaluation :
3

The worker that checked me out, made a mistake and overcharged me. I declined the insurance and was still charged the 25 $. I would like that 25 $refunded to my account.

ISABEL W. 
Évaluation :
4

The staff checking me in was friendly, polite and helpful.

Louisa M. 
Évaluation :
5

Very smooth return process.

GINA C. 
Évaluation :
4

The van REEKED of marijuana and the outside of the vehicle was very dirty. Other than that, service was good and the van operated smoothly.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamay j.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NOLAN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
5

Staff was excellent.... 5 🌟🌟🌟🌟🌟

Brittia J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

Excellent Management

GILDA H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MOHAMED A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDERICK H. 
Évaluation :
3

Make it more clear that there will be a big deposit in addition to the truck charge at check-in.

NICOLE F. 
Évaluation :
3

Truck cab hadn't been wiped down or cleaned in a while. I got plenty of dirt and grunge off of the steering wheel and other surfaces when I wiped down the cab for my own safety. The headlights were extremely dirty and even when cleaned, they were very dim.

DOUGLAS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M.  |  Expérience générale 
Évaluation :
5

Nothing. The staff were attentive and assisted me the whole time I was there.

ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA E. 
Évaluation :
5

The cab of the truck smelled like smoke, but that's not the fault of the staff there. A previous renter broke the rules and otherwise the truck was perfect.

Arash A. 
Évaluation :
5

Great professional customer service, so happy they reserved that location for me. I would highly recommend that location to my friends and family.

jason C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OSAMA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Always good service and equipment!

KEVIN M. 
Évaluation :
5

Everything went well l was completely satisfied with my experience with u-haul l would recommend your services to anyone.

Anita C. 
Évaluation :
3

very nice and helpful

CHERI O. 
Évaluation :
2

My stuff was stolen.

dajohn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaDawn B.  |  Premières impressions 
Évaluation :
1

Kept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.

Pranav j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORCAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
3

The employee that brought the Pickup truck was very rude. He could have given information about the Pickup and when asked he was not transparent. We needed to know if the pickup would seat three people and he suggested we have reserved another truck, when all that was necessary was to let down a section that was there and would allow three people. When I asked him why didn't he mention that in beginning, he accused me of hollowing at him and said don't do it again. I also was given a truck that gas gauge was on empty when I received.

Barbara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetrios B. 
Évaluation :
1

There was only 1 helpful man there. I believe he was one of the managers who helped me. Everyone else seemed to pass jobs along or not capable of dealing with situations.

Othaniel Y. 
Évaluation :
3

First I went to another uhaul locating on International near 50th Av, and they were appalling. They seemed to have a lot of trucks, but they seemed uninterested to do any work. Without reservation the woman tells me she can do nothing, fine, so I ask for the phoned number of San Leandro location to which she tells me she doesn't have it despite sitting right in front of a computer. None of the employee there were pleasant. I don't what kind of people uhaul hires, but I'd rather not see anyone that doesn't want to work.

Shu Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER D. 
Évaluation :
3

Not the best area of town

Kenneth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEHRDAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIR R. 
Évaluation :
1

I was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.

jameia h.  |  Expérience générale 
Évaluation :
4

Make trailer checkout easier.

Thilina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE E. 
Évaluation :
5

The service was great.

Matthew W. 
Évaluation :
2

The agent who checked us out messed up. I explained her the situation that it's under my boss name. He couldn't be there so the agent explained she would cancel his reservation and put in my name. But she still placed reservation under my boss name and info and used my credit card. As we went out to pick up Uahul a gentle ran up to us and stated that's your not your rental. We were so lost and waited outside as he requested. Came back out and said the agent messed up. We had to ask him in giving us more information but he said he fixed it and the price adjustment has been made and walked away. We trusted it and left. Throughout the day we realized we need to keep uhaul and extended our day. We called the local office 5 times and kept being placed on hold. Never got Through the line so I decided to call the customer service number. I did get through and was helped to extend the day. It only took 10 minutes to do that. I return the U-Haul Sunday before they closed. Next day Monday received a phone call stating U-Haul has not been returned. I had to agent the completed scenario again. Now I'm writing it in a review.

King S. 
Évaluation :
3

Not all customer service are willing to help customer to resolve issue but the one that finally did it does a good job. My reservation was cancelled, I was immediately ask to call hotline and they not willing to help. Upon getting hold with reservation team I was told they can just uncancel it and let me take the unit but instead I need to leave and come back again

Goonheng W. 
Évaluation :
1

Drop off clowns did nothing but talk mad shit to me!!! Never use this place for anything at all!!

Steve S. 
Évaluation :
1

Vehicle was shaking all through the trip, mirror falling , I had to return truck early, but no customer support when returned. No power on incline not hill . Over all experience was not good.

DEMETRIUS S. 
Évaluation :
5

Great experience, thank you!

Kathryn N. 
Évaluation :
5

Heidi was kind and professional. She got me checked in AND on my way in no time at all. The ground crew when I dropped off my truck was very professional and kind. I did not have to wait when returning the truck.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
5

Fast easy and friendly service, workers are very helpful

Gerardo G. 
Évaluation :
5

Same service as today thank you

Dominic G. 
Évaluation :
5

In Oakland, not near me in Oregon.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamir R. 
Évaluation :
5

I would love to recommend this location to a friend(s) depending on which location? For example, I living at Vallejo, CA and have to drove out far with 55mph that kind jokes. Other than that clean and thank you.

EUGENE K. 
Évaluation :
5

Wonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place

Charles G.  |  Expérience générale 
Évaluation :
5

Quick, clean and friendly. I stopped using Home Depot trucks once I discovered your location.

JOSEPH T. 
Évaluation :
5

Excellent facility, helpful and friendly staff, great overall service!

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
1

I was charged 700 dollars because the prior truck had a dead battery. When they switched my truck, I don't think they switched the information so I was stuck at the uhaul unable to fully return the truck since the online platform wouldn't recognize the mileage. When I called the only pathway they could provide was me being contacted in 72 hours which never happened and when I ended up calling, they never suggested any courtesy for my inconvenience. No discount or Gesture indicating care at all. Ill never rest from Uhaul or speak of it as a place of values again

Michael J. 
Évaluation :
5

S.O.

Jose M. 
Évaluation :
1

Rude General Manager. Lack customer service skills and no willingness to assist staff and customers. Unfortunate experience that many people express with GM.

sinead A. 
Évaluation :
4

The U-Haul system the staff has to deal with is deplorable! They have to constantly correct erroneous charges applied by the system. It causes customer frustration; but they handle it like champs. I would rent from this location again.

BARBARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
1

The “manager” ran outside and started yelling at the top of her lungs at me. I asked her politely to explain the claims process to a poor young college age chick who had gotten side swiped as I cruised by. She yelled at her to. The lady on the phone literally asked “why are you so mad?” Ya clowns running a clown show is what this whole operation is. Please Uber or Lyft come kill this business model quickly

taylor O. 
Évaluation :
5

Everyone was friendly, approachable, and easygoing. Merci!

Scott S. 
Évaluation :
4

Extended hours for U-box access would have been helpful, otherwise the staff was great and facilities made it easy to load the box.

LEE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keno M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE W. 
Évaluation :
3

The online check-in was not easy at all. We had issues at every step (ex. pick up truck wasn't an option sometimes, but if we kept refreshing, sometimes we'd get it), but then when we finally got to the end, it wouldn't let us agree to the terms and pick up the truck, so we had to go inside anyway.

Andrea C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSEMARY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas V. 
Évaluation :
3

We had the worst experience with the folks in your call center. The manager on duty laughed at us … actual laughter … at your customers expense. Honestly, I pray that we never need to use UHAUL again … Enterprise or Penske have to better then this. Get. It. Together, UHAUL.

Katherine G. 
Évaluation :
3

Go over how to operate your trucks. Don't just have the keys in the truck and you have to figure it out by yourself . Wash your uhauls. Check the shocks.

DANA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH H. 
Évaluation :
3

The trailer and chains came off the hitch within 1/2 block of leaving Uhaul facility and damaged my bumper. GM agreed to repair damages but has not followed thru or returned my phone calls.

Dennis M. 
Évaluation :
5

Leland was a joy and helped me

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markus F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamahl F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMONICKE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D.  |  Expérience générale 
Évaluation :
5

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH D.  |  Premières impressions 
Évaluation :
5

Very clean and secure.

Juan M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ollie C.  |  Premières impressions 
Évaluation :
4

Lock was not provided in the room and had to be picked up at the store.

Elizabeth T.  |  Online Move In 
Évaluation :
5

All staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.

Camille C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Marie n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Online Move In 
Évaluation :
5

Okay I loved the service 👌❤️

Nicole B.  |  Premières impressions 
Évaluation :
5

The young lady helping me was very helpful and patient. Excellent service à la clientèle  

Chandra L.  |  Premières impressions 
Évaluation :
1

Systems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.

Kimberly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREY D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMONICKE D.  |  Premières impressions 
Évaluation :
4

Incentives need to be provided when you have more than one storage space.

Annette T.  |  Premières impressions 
Évaluation :
5

I'll keep useing Uhaul

Joseph M.  |  Premières impressions 
Évaluation :
4

Love it

Lanieta V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Premières impressions 
Évaluation :
5

S.O.

RALVELL C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Y.  |  Premières impressions 
Évaluation :
5

Everybody was very helpful and nice. The place was clean and well maintained.

Antoinette C.  |  Premières impressions 
Évaluation :
5

UHaul needs to provide some seating for customers who have physical needs such as chairs. I had movers helping me b/c of my age and walking disability and had to borrow the chair at the handicapped window in order to sit down while they made the move for me. The personnel at the UHAUL faculty were nice about it but it got me to thinking what if another handicapped person had come in? Then what? One or two additional chairs should be enough. Just a thought.

Diana L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terri B.  |  Premières impressions 
Évaluation :
5

Every one was asome, but the man who received the truck back was superb! He was just great!!! Great attitude, I was really tired after a long move, and he attitude just pick me up. Thanks

Ericka D.  |  Premières impressions 
Évaluation :
5

That's because of the worker who helped me she was very friendly and personable it was my experience with her that made all the difference and the two other employees there were also very good because of the three of them I would definitely recommend and look forward to seeing them again because I know if there's ever anything or anytime I need assistance I will get As for times of operations and access since I haven't been there long am unable to rate them fairly only after time will I be able to judge

Kevin O.  |  Premières impressions 
Évaluation :
1

Made a reservation a week in advance. No unit I reserved when I showed up. Came up with more expensive unit as alternative days later. Had professional movers and large truck to unload. Unacceptable

Kim C.  |  Premières impressions 
Évaluation :
4

I've just rented the unit and am packing things to store. But the initial interaction and tour of the facility to select a unit was very professional and helpful.

Carla G.  |  Premières impressions 
Évaluation :
1

I needed to move stuff in after seven but could not get access because the garage doors would not open despite my being granted by card swipes. The block that I needed access to was 7500. This delayed my move significantly and caused me incredible frustration.

Gregori J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABEL A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene M.  |  Premières impressions 
Évaluation :
5

I do not have access to my online stuff, I can't pay for my storage. My storage isn't linked to something, and they didn't confirm on how to do it. Luckily I got this email before the time it was due.

josephine c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lecester k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Falelala F.  |  Premières impressions 
Évaluation :
5

The most painless part of this move was you all storage thank you

Beverly G.  |  Premières impressions 
Évaluation :
5

Great experience with staff, very helpful as well as the facilities, very clean and easy access

Charles G.  |  Premières impressions 
Évaluation :
5

Sales agent was very kind and helpful

Rhoda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya T.  |  Premières impressions 
Évaluation :
5

Was very pleased with the service, Barbara is awesome 👌

antoinette h.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mebrahtu T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vilasinee B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L.  |  Online Move In 
Évaluation :
5

I truly appreciate the employee's and their customer service, it can be hectic at times with the lines or miscommunications...but I wouldn't go anywhere else

Kimberly T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T.  |  Premières impressions 
Évaluation :
5

The Staff is Friendly and very helpful and they care about your needs and concerns.

earline t.  |  Premières impressions 
Évaluation :
5

Enjoyed becoming a new client today. Service was efficiently completed with professionalism and handled properly in a timely manner. All request I had reservations for where applied to my account without any d I discrepancies. I also was pleased with the tour that was given to see the storage unit that i reserved. Good customer service. I give a A. Yhc

Yetone C.  |  Premières impressions 
Évaluation :
3

I lost more than half of my belongings cause of a fire in June 2018, and as loyal as a customer as I have been for the past ten/ eleven years your company refuse to give me any monies cause I don’t have insurance, for that I would never recommend you to anyone I pay my bill and keep it moving.

THERESA P.  |  Premières impressions 
Évaluation :
2

I made an reservation it took 30 minutes to get me a storage . The yiunf lady that was helping me need to be still trained she didn't know anything she had to keep asking for help . Then they never showed me how to get to the unit was told it was somewhere else , I pushed the help bottom I was down there waiting 15 minutes for someone to come they never did .

SHARISE M.  |  Premières impressions 
Évaluation :
1

My move-in experience was terrible. The first issue was that I placed an online reservation for a unit and on the day I try to move in I learn that the unit I reserved is not available and no reservation was made. My only comparable option was a slightly larger unit with higher cost. Because I was in need of storage immediately, I decided I had to sign up for something and accepted the higher cost but was not compensated for the lack of availability and absence of a reserved unit. My second, much worse, issue is that the online office and access hours are WRONG. When we moved in we were not informed that the information online was out of date. We believed we'd have access to our unit until 10pm and come to find out we only had access until 7pm, on the following day it was even earlier - until 5pm only. When I went to confirm this with the office staff all I was told was "the website is wrong." There was no further explanation, no offer of help or accommodation, and from there only frequent reminders that we needed to be done moving in by 7pm. I do not understand how information as important as office and access hours are not updated in all relevant locations and how the staff does not proactively mention this to tenants to account for the gap. Ultimately, I decided to rent this unit because I'd already trucked my items to the location and needed immediate storage, but if I'd had more of a choice I would have gone somewhere else. Access hours and customer service have been terrible and I will not recommend this facility to anyone.

Ashley M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor h.  |  Premières impressions 
Évaluation :
5

Me gusto el servicio y sobretodo la limpieza los empleados son muy amables

Delia G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DECLAN E.  |  Premières impressions 
Évaluation :
4

Finding out unit was crazy, the numbers didn't go in a reliable order, but beyond that everything was great.

BRANDEN V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AASYLEI L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C.  |  Premières impressions 
Évaluation :
5

Monica was great, thank you.

venecia c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonjern Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M.  |  Premières impressions 
Évaluation :
5

This comment is strictly for Monica the young lady who checked me in I want to give her 💯 percent credit she was multitasking taken care of me and a very long line getting everyone taking care of.

lachita t.  |  Premières impressions 
Évaluation :
5

The people who helped me Miss Opal were very nice and professional..

Askia A.  |  Premières impressions 
Évaluation :
5

Erik rocks!!

Jaime N.  |  Premières impressions 
Évaluation :
1

The customer service was awful. I normally don't write about any customer experience, but I was compelled to write this. The rudeness, the lack of professionalism, the incompetence was unexpected.

Sayed H.  |  Premières impressions 
Évaluation :
5

Even though my reservations were all screwed up the person at the desk was very nice and helpful...

tiana c.  |  Premières impressions 
Évaluation :
1

The storage space offered and reserved was not available upon my arrival. The manager did not want to listen to my entire story and told me that there was plenty of space available in a different loc

Michael G.  |  Premières impressions 
Évaluation :
5

They were very helpful and prompt!

Erika I.  |  Premières impressions 
Évaluation :
5

Very professional and helpful.

Anthony A.  |  Premières impressions 
Évaluation :
5

The 2 people that helped us was very polite and very helpful. I do thank them for all they did.

richard c.  |  Premières impressions 
Évaluation :
5

There are great people working here, that is a sign of good leadership.Keep up the good work. Take care, Chief Robert l. Demmons,(Ret.) SFFD

Robert D.  |  Premières impressions 
Évaluation :
4

I would have rated it excellent but I was in a hurry and someone was being trained so it took longer than I expected to complete a contract. Nice clean property.

Lisa H.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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