Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

5 483 évaluations

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

OUTSTANDING CUSTOMER SERVICE!

Travis T. 
Évaluation :
5

These guys were stuck with cleaning up the mess left by the crew at the pickup station. This was my third consecutive week of renting UHaul trailers to move storage unit contents and this most recent rental did not meet acceptable standards. Makes me wonder how these trailers are maintained, if at all. I was very favorably impressed with the people at the drop off location in Oakland.

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEELAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEELAH W. 
Évaluation :
2

He uhaul truck needs service the truck barely drove service lights was on the freeway the truck was jerking and it felt as if the truck was going to cut off the wheel alignment is also needed

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alandria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romeo G. 
Évaluation :
3

It took too long to ship. I tried to change the shipping days, and when I pushed it back 1 day it added on an extra week and a half. Then when I tried to change it back, I couldn't get the original date back.

Liam G. 
Évaluation :
4

My unit was very far and there was a huge support boulder in the middle taking up much of the space. I called for assistance using the uhaul assistance buttons located throughout the storage, however no one answered. This posed a safety concern to me. Also, online told me I have access until 10pm however the day of my love in I came at 7pm and was told I did not have access. The online process was very tiring. The next day I came back and spoke with the staff in the main office and they were very accommodating. They assisted me in getting a new unit. Gave me a lock. We're very kind and assisted me in locating the unit. They apologized for the call buttons not working and stated they'd make a note. They were able to save my very negative first experiences.

Brittany B.  |  Online Move In 
Évaluation :
5

Great and knowledgeable staff. Need Beverage Vending Machine in the Lobby Area

MICHAEL L.  |  Premières impressions 
Évaluation :
5

Very efficient and smooth

coleen P. 
Évaluation :
5

Literally every employee here went out of their way to be friendly and helpful. Best U-Haul around. Way to go Oakland guys!(and gals, didn't see any) the location on San Leandro is by far superior and could teach classes on how to do it right

Geoffrey W. 
Évaluation :
5

Staff were exceptionally helpful and professional, picking up and returning. Merci

Brenda D. 
Évaluation :
4

Discus lock that was supposed to be inside the unit was not inside the unit but the staff were extremely helpful and friendly and fixed the situation without hesitation. I didn't get their names but they should get raises. Just give all your employees raises and you'll have your bases covered.

Robert M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Whitfield M. 
Évaluation :
5

The staff was very professional and accommodating. It was quick and easy to return this trailer. Thank you all for your help.

Wei H. 
Évaluation :
5

Alan who checked me in was very professional and nice. He went out of his way to explain the check in process and to make sure the communication was complete. He is an asset to your company.

Wei H. 
Évaluation :
5

Kyreen B. helped me and I have to say, by far my best experience with ANY U-Haul. Great attitude, knowledgeable, personable. I will likely come back to this location; just because of my experiance with Kyreen.

Dante D. 
Évaluation :
1

I am not a U-Haul customer, but someone keeps entering my email address as if i were. Please stop.

James M. 
Évaluation :
5

So quick and everyone was so nice and helpful. Really appreciated everyone's help. Would definitely rent again

Sydney R. 
Évaluation :
5

Quick and efficient service.

Joan S. 
Évaluation :
5

Great customer service very nice team and very fast service 👍

Gerard W. 
Évaluation :
5

It was an amazing staff fast quick and easy to access their facilities

Mita e kuonga V.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Unneka B.  |  Expérience générale 
Évaluation :
2

The wait is long and is hard to get ahold of someone on the phone.

Janette G. 
Évaluation :
4

The process was smooth. I did have to call about the tow/haul light on but they explained it. When I returned, Laron and Juan were super efficient; they did a quick inspection and walkthrough and had me out of there in less than 5 minutes.

Kamela S. 
Évaluation :
4

My storage unit was damaged and I just didn't have the time to deal wit it. The manager tried to call me but we both were both busy over all U-Haul is great and I appreciate you

Askia A.  |  Expérience générale 
Évaluation :
2

Some of my belongings were stolen out of my unit by an employee after I received a phone call about them accidentally cutting my lock off…. I live out of state so I wasn't able to pick up my new key and when I came to get my things, some important items were missing.

Adrianna M.  |  Expérience générale 
Évaluation :
1

To many problems with water pipes. Break ends my storage unit 2 times.

HAROLD J.  |  Expérience générale 
Évaluation :
5

I'm grateful for uhaul storage. It saved my life.

Linda G.  |  Expérience générale 
Évaluation :
3

Make sure truck is completely working before renting it to the next customer. A/C and radio was not working. It was very hot outside and I enjoy listening to music as I drive.

Lynette C. 
Évaluation :
4

Have more agents working the welcome desk. Every time I come in to pick up a rental I have to wait at least 10 mins before an agent helps me. There seems to always be a lot of employees milling around the desk but only one or two actually helping customers.

Bettina P. 
Évaluation :
5

Continue with excellent customer service

Tommie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tylesha L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie nicole C. 
Évaluation :
5

The staff working inside was extremely courteous and very helpful. Kudos to the young man (didn't get his name - perhaps Tyler?)

Aditya C. 
Évaluation :
5

Staff was attentive and very helpful. One of the employees was cussed out by a ignorant stupid person while I was there, the employee took it great and helped the next person like nothing happened. Kudos to that gentlemen. Thanks guys for getting me a dolly.

Kairo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lev L. 
Évaluation :
5

Everything went great!

Lev L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto B. 
Évaluation :
1

Hidden fees

Loriell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jingbin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dixon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carlos A. 
Évaluation :
3

Getting better

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUWANDA S. 
Évaluation :
1

Find better management at this UHaul location. I'm am still waiting for them to refund two months worth of storage fees for an UBox I emptied back in February. Instead I have received a lien notice on the empty box. I have called both the local number and the 1-800 number multiple times with no satisfaction. I am very disappointed!!

Michele L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Everyone I worked with was great! Went out of their way to be helpful!

Will D. 
Évaluation :
5

Service is great. No complaints.

Feng G. 
Évaluation :
5

I am helping my father with his home and we have become. Weekly customers at this UHAUL location Everyone there is always kind and helpful Thank you

Lisa B. 
Évaluation :
1

I was told that my credit card would not be charged and that there would just be a hold. $1 100 was withdrawn from my banking account. When I returned the truck, the total charge was $400.00. I was told it could take a week to be refunded. Just be honest with your customers. I felt deceived.

Richard L. 
Évaluation :
5

No recommendation for improvement, the staff were very friendly and helpful.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

The staff were extremely helpful and courteous. Just keeping up this level of service will be appreciated by future customers.

f bruce M. 
Évaluation :
1

The was incorrectly charged for extra mileage. 238mi allowed, my trip was 208mi. and I was charged for 90mi. over!? I never went over 238mi.

Nathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santanu B. 
Évaluation :
5

Very easy drop off with friendly staff.

Hannah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier S. 
Évaluation :
2

UHaul should properly vet and coordinate with the moving helpers they recommend or work with. I had a difficult experience with the moving help folks and with UHaul getting my box ready at the specified time. It was not a great experience when the moving helpers canceled on us just because UHaul was slow in making the ubox available.

Nelson N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILYNN S. 
Évaluation :
5

Excellent experience! The staff at U-Haul Moving & Storage of Oakland Coliseum are so professional, courteous, patient and helpful!

Carol C. 
Évaluation :
5

Very professional, friendly, and knowledgeable people work there. J'ai été très impressionné. Thank you very much. You made my move work more smoothly and I truly appreciate that.

Karen W. 
Évaluation :
5

Quick in, quick out, nothing better!

GINO I. 
Évaluation :
5

I appreciate the option to drop off after business hours and the security guard on the property is reassuring when dropping off at night.

Shoawna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeynep E. 
Évaluation :
3

My reservation dates are changed and it was not informed while handing over keys. This make me lot of mess to clean up by talking customer care after returning vehicle.

Chenna Kesava K. 
Évaluation :
2

The staff member that was at the counter was unprofessional (used foul language and in need of training), had to ask her coworker for assistance at every step of the checkout process, and she ended up botching the reservation which required her coworker to confer with corporate office staff to correct. What should have been about a 15 minute process took almost an hour.

Emmanuel U. 
Évaluation :
5

Excellent service à la clientèle.

jimmy G. 
Évaluation :
1

Our reservation for a 5x8 trailer was not honored. We were told we can come back in few days and they should have one but we had a hard date to leave and needed the trailer asap. Reservation was made over a month in advance, left with a 10' foot truck which meant we had to pay for gas, over $500 in gas alone. Did a one way move from CA-NM. Will never use uhaul Again

Eugene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

genelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassadine D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josephine J. 
Évaluation :
5

Everyone was helpful

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

My go- to U-Haul facility. Great people!!!

GINO I. 
Évaluation :
5

All staff were very friendly and helpful.

LoWanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

The agent assisting us was very helpful,patient, and courteous. He also has nice smile.

JJE M. 
Évaluation :
4

great customer service! Quick service. The only thing that was puzzling is the address. I wouldn't have found it without my GPS.

Abubakar O. 
Évaluation :
1

Sucks! They cancelled my one way reservation the day before and forced me to return the truck at the same place! Horrible company!

german A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonia G. 
Évaluation :
5

I like the diversity of the people who work at this facility. They are friendly and helpful.

Sidney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

They were very helpful... even took down my car transport. I would not recommend this location base on the location. the roads are very small and lots of pop holes...hard to drive a uhual truck with a car transporter. But staff was very helpful and attentive

Shanada W. 
Évaluation :
5

Had a computer glitch upon arrival indicating duplicate order which i thought i canceled staff there had me in & out and were super friendly. When returning vehicle with Nate, super nice to work with and very professional, Great location to rent from and easily accessibly to both 580 or 880.

Melanie V. 
Évaluation :
5

Everything good job

Junting K. 
Évaluation :
5

The staff is friendly, professional, efficient, and very helpful! Thanks for a great customer experience!

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheldon L. 
Évaluation :
5

The guys took very good care of me.

Rodriguez L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann B. 
Évaluation :
5

The forklift driver at the Oakland facility, Jesus, was very skillful and I appreciated the time he took to handle our boxes carefully. Most everyone there was friendly and helpful. Good crew. The facility is very clean as well.

Sidney R. 
Évaluation :
4

The wait in line was ridiculous. Better staffing is needed. The staff were friendly and helpful.

Margaret Mary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Z. 
Évaluation :
2

When we arrived the female employee was helping someone else. After she finished with him, she started communicating with another employee. We stood there for about 5 minutes or maybe more and she never acknowledged us. Then a phone call came in and instead of her putting them on hold since we were waiting first, she ignored us and helped them. Then finally it was our turn to be helped and she was very dismissive and condescending. Even calling in another employee to go outside and make sure I had all the parts to pull the trailer, when I'd already told her I had them, which further delayed us. When we get outside, the employee who hooked the trailer, informed us that one of the tail lights were out but by this time we were running late and opted to take it anyway. If she's the representation of customer service for this location, I will definitely take my business elsewhere.

Shaniqua A. 
Évaluation :
1

I have been taking care of this storage for a friend for the past 5 years. After the flood, the storage contents were "thrown" into storage boxes and sent to the Hayward facility. When I went to see the contents, they were so mixed up that I couldn't get to them. They tried to triple the price! I am "not" moving out. U-haul moved the contents to Hayward where it will remain until the original owner returns. I am satisfied with the personell that they have at that facility..they are very accommodating.

TOMMY LEE S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jefter A.  |  Expérience générale 
Évaluation :
3

Access hours are terrible. I know jails that have better visiting hours than the time you can access your units here.

Ebony C.  |  Premières impressions 
Évaluation :
5

La atención que nos brindó la persona en el escritorio fue demasiado buena, explicó detalles y muy buena manera para atender a las personas

Plinio P.  |  Premières impressions 
Évaluation :
4

I was well pleased with the professional manner in which the staff at this location handed my moving experience

James W.  |  Premières impressions 
Évaluation :
5

Curtious, helpful, clean, and very respectful staff members

CAROLYN R.  |  Premières impressions 
Évaluation :
5

Honest Concerned and Caring at this location.

AUDREY T.  |  Premières impressions 
Évaluation :
5

They are all the nice people, working hard , and helpful ,I like it all. The U-Haul's worker name is Isaias, He is the first day I have met, he doing well, I like him. Please tell him keep going on the future.

Xi Kang L.  |  Expérience générale 
Évaluation :
5

Thanks for your service.

Barbara P.  |  Expérience générale 
Évaluation :
2

They keep billing you when you don’t have a storage space with them.

Deborah G.  |  Expérience générale 
Évaluation :
5

I got what I needed, safe, clean, well maintained storage

Richard G.  |  Expérience générale 
Évaluation :
5

Muy buen servicio de todo el equipo en especial- over muy buen servicio gracias 🙂

Francisco G.  |  Premières impressions 
Évaluation :
5

Good service

Barbara P.  |  Premières impressions 
Évaluation :
1

My items was to your Hayward u-haul with my permission

Michael B.  |  Expérience générale 
Évaluation :
2

They broke more then half of my merchandise and only gave me a days rental. That wasn't enough for what was destroyed.

SONJA N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tamika k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharron w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C.  |  Expérience générale 
Évaluation :
5

Angel and older African America man was very helpful and knowledgeable of the storage units. Would definitely recommend. Thank you for making my move less hectic!!

KATHY K.  |  Premières impressions 
Évaluation :
5

They were a great company and very nice people I recommend them

mia m.  |  Expérience générale 
Évaluation :
5

Great People There/ Help Me Out With All My Needs/ The Staff Did Excellent And very helpful 👍😊Thanks I appreciate 🙏

JUAN H.  |  Premières impressions 
Évaluation :
5

Everyone I came into contact with was extremely helpful and even assisted with lifting as I was by myself and it was challenging for me.

myesha s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor h.  |  Expérience générale 
Évaluation :
1

I stored here based on the access hours listed on website but when I arrived my unit wasn't available although my is it was reserved well in advance and also access hours were incorrect. I ended up having to take a unit half the size I needed/wasn't able to access my belongings as needed due to website being incorrect. I was told I would be contacted regarding this matter since I created a case with customer service but was never contacted. I advised the office and was told I had to store for at least six months to have later access hours. So honoring the access hours from the website was possible just didn't want too.

ERICKA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zuhal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H.  |  Expérience générale 
Évaluation :
3

Called regarding pre-lien notice on a storage unit I no longer have. The person I spoke to did not know why I received the notice and said he needed to investigate, When I asked if he would call me back or if I should call back all he said was he needed to investigate the matter.

Lucille D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nalesha H.  |  Expérience générale 
Évaluation :
4

There was a young man there named Tyler he's helped me before he's a great personality very knowledgeable. I would recommend all my friends to go there on 8000 Street in San Leandro. And I will return there again.

walter f.  |  Expérience générale 
Évaluation :
1

This place sucks

Henry C.  |  Expérience générale 
Évaluation :
4

I want my money back. The storage charged me 0,91 cents when the sign stated 0,87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.

BOSSY S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marianella L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia c.  |  Expérience générale 
Évaluation :
1

When I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn't have help to clear my storage. I'm not sure how he got his position. But I will be filing a complaint.

Angela r.  |  Expérience générale 
Évaluation :
5

They got flooded,manager was good and accommodating..

MICHAEL M.  |  Premières impressions 
Évaluation :
1

When buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5,5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.

TONY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene f.  |  Premières impressions 
Évaluation :
5

The Uhaul team was very helpful and knowledgeable about their work.

Manuel C.  |  Expérience générale 
Évaluation :
2

Every thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59,95 to $79,95 per month. That's 33 %. When I contacted them, they were so "whatever" about it. A price increase is expected but 33 % is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.

Vilasinee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M.  |  Expérience générale 
Évaluation :
5

The staff were super-helpful and the facility is clean and safe.

Maureen S.  |  Expérience générale 
Évaluation :
5

Appreciate everything about the storage

Delbra T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zia P.  |  Premières impressions 
Évaluation :
5

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyna s.  |  Premières impressions 
Évaluation :
5

Five stars for the helpful, friendly staff!

Maureen S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamay j.  |  Expérience générale 
Évaluation :
5

Excellent Management

GILDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette M.  |  Premières impressions 
Évaluation :
2

My stuff was stolen.

dajohn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaDawn B.  |  Premières impressions 
Évaluation :
1

Kept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.

Pranav j.  |  Expérience générale 
Évaluation :
1

I was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.

jameia h.  |  Expérience générale 
Évaluation :
5

Wonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place

Charles G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSEMARY S.  |  Expérience générale 
Évaluation :
5

Leland was a joy and helped me

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markus F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamahl F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMONICKE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D.  |  Expérience générale 
Évaluation :
5

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH D.  |  Premières impressions 
Évaluation :
1

Refunding for people who left their unit early but paid the full price for the month would be helpful.

Genelle C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anastasiya C.  |  Expérience générale 
Évaluation :
5

Very clean and secure.

Juan M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ollie C.  |  Premières impressions 
Évaluation :
4

Lock was not provided in the room and had to be picked up at the store.

Elizabeth T.  |  Online Move In 
Évaluation :
5

No comments

Ikesha T.  |  Expérience générale 
Évaluation :
5

All staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.

Camille C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Marie n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Online Move In 
Évaluation :
3

It has to be hard to find good employees now a days so I try to be understanding

Wesley S.  |  Expérience générale 
Évaluation :
5

Okay I loved the service 👌❤️

Nicole B.  |  Premières impressions 
Évaluation :
4

Excellent, excellent, excellent. Only issue I had was the consistent raising prices...Started at $56 ended at $70. Otherwise, the staff was great and the facility was excellent.

BRYAN T.  |  Expérience générale 
Évaluation :
2

??????

Tatia S.  |  Expérience générale 
Évaluation :
2

While I appreciate the 1 month free trial with my one-way truck rental, getting access to my storage was a bit of a hassle. There was only one customer representative at the front desk when I arrived and even though she was friendly and helpful once it was my turn, the person who helped show me to my unit afterward didn't explain to me the storage layout or building access outside of using my key card. I had to go back to the front desk to find out there was not a loading dock for my items and that the uhaul truck wasn't actually allowed into the storage unit. There was only one hand truck available for use and the driveway for moving items in and out of the storage unit was heavily trafficked with moving cars. The whole process was very stressful and makes me unsure about renting from the storage facility in the future, at least at this particular location.

Michelle W.  |  Premières impressions 
Évaluation :
1

I reserved a unit online, yet the staff took one hour to find me a unit once I got there. Then they gave me 30 minutes to load because they were closing soon. Terrible, stressful experience.

Ray d.  |  Premières impressions 
Évaluation :
5

The young lady helping me was very helpful and patient. Excellent service à la clientèle  

Chandra L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley b.  |  Expérience générale 
Évaluation :
3

Originally the rates were good then 2 increases and when I got notified about a 3rd I moved out. I am a senior citizen on a fixed income and because the rates increase it doesn't mean my income will do the same.

Venus P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Evelyn J.  |  Expérience générale 
Évaluation :
1

Systems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.

Kimberly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREY D.  |  Premières impressions 
Évaluation :
1

When water damage occurred items were stolen from our temporary unit. Management was no help and rude.

ANTHONY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMONICKE D.  |  Premières impressions 
Évaluation :
4

My only thing of importance is my safety. when an unpleasant unexpected situation come up that is not taken seriously. I've had a few incidence or situation that happen in the 4 or 5 years of using your facility. I understand truly the stresses put on the employees at this time of the pandemic but still in all case by cases. When I bring up things it is seriously a reason. I thank you all for your service just the same. Also it would be great if when a person move out from uhaul storage early? There should be a prorated monetary given for the month that is still open. They told me they do not do that. Yah bless you all Shalom 曆

Sieglinda D.  |  Expérience générale 
Évaluation :
3

The weekend hours are a joke. Why would you have your shortest hours on the weekend when the need is greatest. Most families move on weekends and holidays and the website shows extended hours, but this is not acurate. Please adjust hours so they are convenient for the customer.

CAMELLIA D.  |  Expérience générale 
Évaluation :
4

At times, it would have been more convenient if your facility was open later, but it didn’t close too early either I guess 🤷‍♀️

Nichelle Marie H.  |  Expérience générale 
Évaluation :
4

Incentives need to be provided when you have more than one storage space.

Annette T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
5

I'll keep useing Uhaul

Joseph M.  |  Premières impressions 
Évaluation :
4

Love it

Lanieta V.  |  Premières impressions 
Évaluation :
2

When we called to get our u-haul box delivered. We were told that the wait time for delivery was 3 weeks, then it was down to two weeks, but we were welcome to rent a truck or use a moving company. Feels like we were played. We were not warned that we might have to wait for weeks to get our stuff. Not sure why this place can't deliver u-Haul boxes earlier? Bad managed

tove b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S.  |  Online Move In 
Évaluation :
3

Lots of young employees finding there way. They eventually got me where I was going. It was a mixed bag and at times I was very frustrated with the level of assistance. My drop off address and storage facility had different addresses though it's essentially the same facility. Employees may want to point that out to customers. I drove around the block a few times before realizing I started at where I was going. Small in the grand scheme of things but easily avoided.

otis j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S.  |  Expérience générale 
Évaluation :
2

Staff are to rude

Mario L G.  |  Expérience générale 
Évaluation :
5

Im the one who keeps it clean.

Ralvell C.  |  Premières impressions 
Évaluation :
4

Todo esta muy bien esepto. Que cuando linpian. No tienen cuidado. De queno entre agua Ala unidad porque ami me Dañaron mi colchon y mis sofas y cajas deropa tube que tirarlo

Margarita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

thomas a.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and my overall experience was very positive. I would definitely recommend this place especially for a short-term rental! I felt like I was winning with that one month free. I really was

Justine T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORSCHE G.  |  Expérience générale 
Évaluation :
2

The check in staff didn't give me all the important information of how to access the storage and hours. I wasn't told that in order to access the storage I had to swipe the access card twice on 2 devices, that wasn't a self explanatory procedures. I also wasn't told that the facility will be closed at the same time as the office hours and almost got locked inside the facility.

sasipim S.  |  Premières impressions 
Évaluation :
5

S.O.

RALVELL C.  |  Premières impressions 
Évaluation :