Évaluations des clients U-Haul Moving & Storage of Oakland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Oakland

Cote générale :

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Sydney M.
Évaluation :

The manager was insanely rude, not present (we had to wait 15 minutes for her to show up and there was no one else there), and she was not wearing a mask at all.

donna P.
Évaluation :

Sherry is the BEST -we have experienced a series of horrific events in our family this year, Sherry is familiar with our whole family and has extended the highest quality of service to us. Sherry has expressed her genuine compassion care and concern for our family during our difficult time.As always she has gone above and beyond with her customer service as well as the rest of her staff. The equipment is always clean and well serviced as well as the multiple units we have rented currently and in the past.We are there very often and she has become part of our extended family, We truly appreciate everything Sherry has done to help us and will continue to be loyal UHAUL customers -

Melvina H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

joel W.
Évaluation :

The manager wasn't wearing their mask on 3 separate visits. Was rude and failed to check me in when I returned the vehicle.

MCKINLEY H.
Évaluation :

The employee was very helpful with all of the questions that I had. Even called me to tell me that I had left my house keys in the vehicle even though he was about to leave work in 10 minutes due to it almost being 6 o clock. Very helpful

Jaya B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TOMMIE T.
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The manager at this location was very rude. I used this location twice that week and I'll never use it again.

indea H.
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Make sure the truck windows are defrosted on cold days. I took me at least 15 minutes to defrost the windows.

jasmine A.
Évaluation :

Actually make sure the equipment is in the truck

Keren Y.
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Please remind me that I have rent a dolly. I found that the dolly is not in the truck after I getting home.

CatherineMary C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ROCHELLE J.
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Le client n'a pas laissé de commentaire.

Jaime J.
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Le client n'a pas laissé de commentaire.

Sabrina J.
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Le client n'a pas laissé de commentaire.

GEOFFREY K.
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Le client n'a pas laissé de commentaire.

Dongyeop K.
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The assistant was VERY unkind and cynical. I will never recommend this place to anyone.

Tachelle M.
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Le client n'a pas laissé de commentaire.

Timothy F.
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A few considerable issues. The contactless pickup didn't work properly and I needed to use the chat help to resolve it. The process didn't accept my wife's phone number As my alternate contact because her name was already in the system. Much bigger issue: the furniture dolly I ordered wasn't in the truck and I didn't realise it was missing until I arrived at the house. The pick up process should have prompted to double check it. Without that dolly, the move was nearly ruined!! Luckily I found a shopping cart at the new apartment— if I hadn't I don't know what o would have done. I was VERY DISAPPOINTING to find the dolly was missing.

Albert M.
Évaluation :

Your team member did a great job both during my pickup and return of my rental. Great job again.

Daniel A.
Évaluation :

The representative was very nice and explained everything in detail. Very good experience Thanks.

Gabriela H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Tracy Q. | Expérience générale |
Évaluation :

We have used this facility 2 summers in a row. Will go back again.

Hayden D.
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Le client n'a pas laissé de commentaire.

MARYN F.
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I think they have too many trucks on site. It made it difficult to find a spot in the lot to return.

Kh Tanvir A.
Évaluation :

We expected a better behavior from the manager. We tried to talk with her and praised her work. But her attitude was very unwelcoming. May be she was sick...may be she is absolutely fine other days. I will give her a benefit of doubt.

Bridget C.
Évaluation :

I needed the van for extra time, called in, no answer, waited an hour, called again, no answer, 3red call I was able to very thru yo extend my rental. Things weren't going well with my move, nobody's fault, but I ended up needing it for another day, same thing with calls left unanswered. I never did get thru but called this morning to let the location know what was going on. She said there was a problem with my card, I told her that would be taken care of and brought the van back around 3PM. Checked the van in online as I didn't want to make a masked trip inside and put in my new credit card and paid the balance. While waiting for my ride the customer service employee came out to take care of the return, on her cell phone, and I can here her saying to the person on the other end, "yeah, this bitch had my van for 3 days and then her credit card declined..." I turned around and said, "yes, but as you can see I've taken care of that. " She gave me a dirty look and closed the van door. UNPROFESSIONAL She was on her cell phone when I came in to get the van also, and probably why my repeated calls went unanswered. Thank you. Bridget Coffey 412 251 4748

nikia W.
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Le client n'a pas laissé de commentaire.

Albert M.
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Le client n'a pas laissé de commentaire.

Marty J.
Évaluation :

Sherri is fantastic! A great manager at a great facility.

La Toya K.
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Le client n'a pas laissé de commentaire.

Silas H.
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Le client n'a pas laissé de commentaire.

Ailsa H. | Expérience générale |
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Just a caring place,They really do care

Thomas B.
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Le client n'a pas laissé de commentaire.

Lori W.
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My best UHAUL experience ever. It conveniently combines the truck rental and storage in one spot. Efficient and pro service. A great loading area. Clean. Just excellent.

francesco R.
Évaluation :

was hard to find the truck since the lot has many levels. Phone check in process was a little clumsy about what to do but it was my first time using the phone to check in

Blaise S.
Évaluation :

Your general manager was extremely rude, dismissive, and untrusting. After renting a Uhaul from a different location 1.5 months ago I was happy, but the "policy" to obtain 2 extra names and phone numbers gave me the impression that she did not trust me. She did not converse and had an attitude the whole time. She also was not wearing a mask. I will recommend my friends void this location if at all possible.

Ilan S.
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Le client n'a pas laissé de commentaire.

Adam Y.
Évaluation :

Only one person serving a busy day and she is rude

Michael G.
Évaluation :

They were great

PAULJEFFREY C.
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Too crowded and small

Jill T.
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Nothing!

Sinan A.
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Le client n'a pas laissé de commentaire.

mike P.
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Le client n'a pas laissé de commentaire.

Colin V.
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Le client n'a pas laissé de commentaire.

Sinan A.
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The employees working at this U-Haul location are not wearing masks and the manager there needs to show some respect and not yell at customers.

joanne g. | Expérience générale |
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Very happy with this storage facility. Sheri is great to deal with. This location is perfect for Pitt students!!

Stephanie H.
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Le client n'a pas laissé de commentaire.

Joshua F. | Expérience générale |
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About the only thing I don't like about the facility is that it is built into a hillside. I guess that's going to happen in Pittsburgh making driving in and out a little more challenging. Everything else is great. Staff was helpful. the place is clean and well lit. I plan to be back in the spring.

ROBERT B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rebeca D.
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Geeat experience.

Ronald K.
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The gentleman with the fun socks was super personable and helpful. Even by himself he ran through helping everyone with a smile and in a timely fashion. I am sorry to have forgotten his name but he definitely deserves recognition. It was one of the easiest U-Haul experiences we had.

William S.
Évaluation :

Employee who took the key was very pleasant and allowed me to get on my way quickly. Much appreciated.

Heather D.
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Le client n'a pas laissé de commentaire.

Curtis M.
Évaluation :

Helpful and friendly staff. Rented from them twice. Will use again when I need them

Audrey W.
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Le client n'a pas laissé de commentaire.

Lahiru G.
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Le client n'a pas laissé de commentaire.

Analisse F.
Évaluation :

The person who provided our services was not wearing a face mask

Brian S.
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Le client n'a pas laissé de commentaire.

Alec M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mike K.
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The drop off location in Pittsburgh was a much better than our pick up location. The worker was attentive and efficient. We were on our way in no time at all.

Janet E.
Évaluation :

Have on-site customer parking while renting and prohibit smoking in your vehicles. My truck wreaked of smoke and was quite unpleasant. Employee working (he was subbing from another facility) was quite helpful.

Jonathan S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lucas S.
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Le client n'a pas laissé de commentaire.

Catherine C.
Évaluation :

Sheri is great! I have been storing my college student's belongings for 3 summers and it has been easy and hassle free.

ROXANNE E.
Évaluation :

No improvements needed!

Gerald M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert M.
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"5-Star" Sheri was fantastic! Flawless workflow, from picking up to dropping off.

Katrina O.
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Le client n'a pas laissé de commentaire.

Chris C.
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Le client n'a pas laissé de commentaire.

marla G.
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Le client n'a pas laissé de commentaire.

pavel g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Karen H.
Évaluation :

The person dealing with customers wasn't wearing a mask. This should be a uhaul policy.

constance n. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER H.
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Le client n'a pas laissé de commentaire.

Meghana A.
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Inconvenient location. Staff was rude and unfriendly.

Chuck F.
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Le client n'a pas laissé de commentaire.

Jay Y.
Évaluation :

The front-desk employee was very rude. She was yelling without any business and professional manner when I returned the key and asked to check the Truck, and prepared a receipt. She did not want to check the truck while I was there, and she told me just to leave the truck there and she would ask someone to check the truck later. She told me she would email me the receipt. From the receipt she emailed me, I found she charged extra fuel fee $5.62 although I filled gas before I returned the truck.

Brian M.
Évaluation :

Sheri at the 3700 Bigelow Blvd was SO HELPFUL AND WONDERFUL!!! I had been told to use this location due to the friendly staff and am so glad I did. I had issues with the U-Haul app for pick up and even though she was very busy, she took care of my rental along with a lady buying a lock and she directed her to the best one for her needs and also helped make sure that another group that was renting a trailer was taken care of and there needs were met. They self hooked up instead of waiting 3-5 mins for her to hook them up like she instructed them, Sheri had to un-hook and re-hooked them... all with a smile and compassion.She is a HUGE asset I was so blessed she was working on Sunday and so helpful Brian

Greg R.
Évaluation :

Le client n'a pas laissé de commentaire.

Taylor A.
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Le client n'a pas laissé de commentaire.

Frank A O. | Expérience générale |
Évaluation :

The floor is horrible in some places making it almost impossible to transverse without object falling off carts. I broke several things and had several spills. A little cement in certain places to flatten out tough places would help immensely. Nice people though and very very considerate.

Jamie R.
Évaluation :

Sherri was awesome, kind, and speedy. She made the whole process easy. I've had bad experiences with another location (pleasant hills) so this was definitely a welcomed unexpected change. Truck was spotless, and well maintained.

Sarah G.
Évaluation :

I sent this feedback to the email address listed in “Contact Us”; I have not received any kind of response. I rented a U Haul van this morning (location - 3700 Bigelow Blvd in Pittsburgh) to move my son into an apartment. We had some confusion with pickup but were able to get it settled (however, the dash read that the vehicle needed an oil change). But, as we finished unloading and got ready to return the van, I couldn't get the emergency brake to release. I contacted roadside assistance and received a text saying Roadside Assistance received my file and that was the last of that communication. I tried to start an online chat only to get a message 15 minutes later that I'd gone offline (I hadn't) and the chat ended. My son was calling the U Haul number and I dialed the roadside assistance number. We were on hold for 50 minutes before a live person answered our call. Meanwhile, the message that was announced more than several times was to contact roadside assistance through my reservation and help would arrive promptly (as I mentioned before, I did reach out through my reservation and got nothing but a text saying my request was received). As you know, today was move-in day for quite a lot of students; there were many moving vans/trucks and parking was at a premium. There were also a large number of people in close proximities so, because of the current situation with Covid, we wanted to be as efficient as possible and limit the time spent with everyone else that was moving. We unloaded very quickly but due to lack of response from U Haul, we blocked traffic for over an hour waiting for a resolution. It was an extremely frustrating experience and I'd like to be compensated via reimbursement for the inconvenience.

Thomas K.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard Z.
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Le client n'a pas laissé de commentaire.

Jeanette A.
Évaluation :

Everything went smoothly with our rental. The staff who assisted with check out and return were great. The location was very convenient, as it is close to the University of Pittsburgh.

Michael M.
Évaluation :

The online check in process was completely ridiculous. I do not understand the need for alternate contacts, and at the very least, this should be part of the online registration process. Otherwise, what is the point of doing something ahead of time just to have delays the day of. This was poorly communicated, and just a ridiculous requirement.

Anthony S.
Évaluation :

Again, the associate was great. Very easy drop off due to te folks there.

Marla S.
Évaluation :

Identify and direct clients to private vehicle parking Remind workers to be pleasant. One was in lot yelling at people. Other at business office was very thorough and pleasant.

Dale S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori C.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary C. | Expérience générale |
Évaluation :

Thank you for an easy and enjoyable experience. Will definitely use again in the future as needed.

LISAFINGER D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNTE J.
Évaluation :

I didn't get reguested dolly

Claire M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ja Young L.
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Le client n'a pas laissé de commentaire.

Mikyle J.
Évaluation :

Staff was short and a little rude.

Warner S.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

The location is very difficult to navigate. I reserved the trailer at a Uhaul closer to my home, it was changed at the last minute. Trailer was in great condition and worked great. No complaints about the equipment. Also - the manager wasn't wearing a mask. Not a big deal to me but I thought it was a bad image, given that her employee was wearing a mask but she wasn't. Overall very average experience.

Jules S.
Évaluation :

Easily accessible. Staff was very accommodating.

William C.
Évaluation :

Excellent experience as always your managers go the extra mile.

Michelle S.
Évaluation :

Make sure that the general manager is experienced in customer service. During my time spent at this location the general manager was unkind and did not interact in a professional manner. This general manager Sherri was on her phone the entire time while she was helping us even though she saw that there were a few people waiting behind us. In my experience (having worked in customer service for many years) this is not a way an interaction between a customer and employee let alone general manager should happen. Sherri was also no leading her team by good example. She was not wearing a mask which in light of the current pandemic is something that employees are to do. Needless to say I probably will not be returning to this site due to the fact I felt that I was being ignored and brushed off by this employee.

Mert I.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph H.
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Le client n'a pas laissé de commentaire.

Nishanth L.
Évaluation :

The manager at the location was very rude and not helpful. It took me almost 40 minutes to get my truck keys. The vehicle return went smoothly. I would request U-haul to make the self checkin process easier to complete.

Kirk L.
Évaluation :

Very efficient process. Everything worked as planned. Excellent experience.

Chuyuan Z.
Évaluation :

I reserved for 6 hours until 2pm on 7/26. When I was picking up the truck I was told it was only available until 12:30pm because there was another reservation. To get the truck I had to promise that I will return it by 12:30, which caused me a great deal of trouble since I could no longer stick to my moving plan.

Karen H.
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Le client n'a pas laissé de commentaire.

Samed K.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT J.
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Wonderful to work with. Great experience from start to finish.

Andrew K.
Évaluation :

Le client n'a pas laissé de commentaire.

Suzy L.
Évaluation :

online license check in has to be jpeg not pdf . bc i had trouble with it.. address is on a corner not exactly bigelow but bassett?? side street even though mail box might be bigelow.

Matthew M.
Évaluation :

Need to improve the online pickup. I'll probably go somewhere else next time to avoid the hassle of the online self check in

David S. | Expérience générale |
Évaluation :

Everything was great except the staff could not be more rude and dismissive

Lori W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sylvia B. | Expérience générale |
Évaluation :

The staff were outstanding. There was a young man (Calvin?)there when I first applied for rental of the locker. He was very helpful, courteous, and professional, a real asset to the store. Then Sherri Robbins came and she provided the same quality of service. She was always helpful and accommodating, efficient, courteous, and professional. The site has always been very clean, well-lit, and overall, well maintained inside and out -- from the restrooms to the outside surroundings, including the dumpster area. It was a pleasure working with Sherri.

John R. | Online Move In |
Évaluation :

My unit is on a corner so I lose about a foot and with a 2’x2’ space that foot does count I thought I was going to have more space than I did as the picture showed a stationary bike being stored inside it was much smaller than expected

Drew m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Madeline Y. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paula S. | Online Move In |
Évaluation :

This is our third time using this location and we hare very happy with the process except this year the new security codes were started and I did not know the code needed to be used during regular business hours. We initially entered after hours and had not problems with the code process but the next day during business hours we entered the building without entering the code and alarms went off when we opened our unit. I went to the office and the staff explained the process to me.

Larae E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William L. | Online Move In |
Évaluation :

the employee that was working at the time of move-in was rude. my mother overheard her calling customers stupid.

Cecelia C. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond P. | Online Move In |
Évaluation :

The site manager was absolutely fantastic. She was so helpful and had a great spirit. She’s definitely a great asset!

Stacy B. | Online Move In |
Évaluation :

Even amid the chaos that is COVID-19, we were able to secure a unit online and the staff who were on site when we (and many others) were moving into our space were very helpful and patient.

Rebecca C. | Online Move In |
Évaluation :

Everyone was friendly and helpful. Everything in building is clean and well maintained.

Jim D. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Erika K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

carol h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

henry a. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

constance n. | Premières impressions |
Évaluation :

Great service!

Gina M. | Premières impressions |
Évaluation :

I understand the situation (lots of college students needing last minute storage rentals) was intense, but the manager was less than enthusiastic to be there. She moved literally like a snail & while she was friendly enough, yawned several times (almost exaggerated) without covering her mouth. I found this quite inappropriate. The older woman walking around offering help was wonderful! Extremely friendly & helpful. Overall experience was very good & I would continue to rent here, due to convenience & cleanliness. I do hope the first month free rental offered to students is actually honored.

ROBERT B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Madeline Y. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa H. | Premières impressions |
Évaluation :

Sherri was extremely knowledgable and helpful. It was quite busy for a Sunday due to extenuating circumstances and she did a great job moving things along. In addition, when I made the reservation on Thursday, the person was very helpful. So far it has been an excellent experience.

edward g. | Premières impressions |
Évaluation :

Saw a screaming match between the supervisor and one of the employees. Doesn’t appear to be a pleasant lady.

DAVID M. | Expérience générale |
Évaluation :

Thank you for your wonderful services and management !! Always on every occasion of a need I requested your team went above and beyond to help and find a solution !

Crystal C. | Premières impressions |
Évaluation :

Besides the one lady seemed a bit rude with an attitude. Everything else was ok

lori h. | Premières impressions |
Évaluation :

The gentleman who worked the day I moved my belongings into the storage unit was very kind and helpful.

Alice M. | Expérience générale |
Évaluation :

Great clean storage

Drew m. | Premières impressions |
Évaluation :

Friendly staff that was very helpful. Clean facility with easy access. I had used Bigelow U-Haul before and felt assured that it would be the right place to use again!

carol h. | Premières impressions |
Évaluation :

I plan to use them again in the near future!

Barbara G. | Premières impressions |
Évaluation :

Thanks for making the move go smoothly!

Philis L. | Expérience générale |
Évaluation :

Staff were very pleasant; as well as understanding of our needs; and easy to work with. Thank you !!

Edward L. | Expérience générale |
Évaluation :

Staff on August 24th in the morning were excellent!

irene b. | Expérience générale |
Évaluation :

The manager was extremely rude to me and my roommates. Because I lost my key she did not want to drill the lock open so I had to come back a second time for her to do so.

Dana K. | Expérience générale |
Évaluation :

We shared a unit with another Pitt family and it worked out great - less to bring home in the spring!

maureen a. | Expérience générale |
Évaluation :

Excellent customer service. The staff was friendly, helpful and knowledgeable and answered all my questions. I will certainly use this storage facility again.

Simone C. | Expérience générale |
Évaluation :

Sherri was great!

Tejal P. | Expérience générale |
Évaluation :

Parking was a little difficult, but it worked out if we came during a time when not too many people were also moving things in/out of their storage.

callista c. | Expérience générale |
Évaluation :

Easy access to UPITT

Nicholas C. | Expérience générale |
Évaluation :

Second time using the facility and the process was flawless.

MARJORIE F. | Expérience générale |
Évaluation :

Manager was always available and she is very friendly.

waleed o. | Expérience générale |
Évaluation :

Thanks to Shirley she has being a blessing always helpful and with a great smile. She is a true asset to the company to have manager with such great attitude at all times. We r definitely coming back.

Vihen H. | Expérience générale |
Évaluation :

Great location and service.

Lawrence A. | Expérience générale |
Évaluation :

Really helped me move in. Both van and storage rentals went smoothly; they made sure that the van and storage rental was something that I didn't have to stress about. Would rent from them again!

Wallace W. | Expérience générale |
Évaluation :

Over the years we've rented many uHaul trucks and storage units, and this was the absolute best experience of all. Sheri Robbins is the best person I've ever worked with at a rental facility.

Jean B. | Expérience générale |
Évaluation :

Everything was great. Free month of storage was big for a Med student!

lisa r. | Expérience générale |
Évaluation :

Had a great experience!!! The women who ran the office was excellent!!!

Tracy Q. | Expérience générale |
Évaluation :

Great experience

Paul C. | Expérience générale |
Évaluation :

Storage facility excellent. Clean, secure & staff very helpful.

alwen w. | Expérience générale |
Évaluation :

Great location and great service at a reasonable price. I will definitly recommend this to my friends for summer storage.

margaret b. | Premières impressions |
Évaluation :

The manager was very busy but did a great job despite being short handed. Very professional

jene f. | Expérience générale |
Évaluation :

Sheri was fantastic and made a stressful day so much easier. She guided us through the process with great professionalism and the facility and equipment was first rate. I’d highly recommend!

amir d. | Expérience générale |
Évaluation :

Your facility accommodated my needs of truck rental and Personal storage space. Convenience makes every bit of a difference with relocation!

Amanda O. | Expérience générale |
Évaluation :

This storage facility made the moving process just a little bit easier. It was clean, well lit, and easy to access.

SANTHOSH V. | Expérience générale |
Évaluation :

N.A

linda b. | Expérience générale |
Évaluation :

Our issue was we were billed for August rent although we had our daughter's belongings moved out and the locker cleaned out on august 2nd. We were told rent is never prorated. Very disappointing!

Kevin Y. | Expérience générale |
Évaluation :

Great

carolyn c. | Expérience générale |
Évaluation :

I have texted you many times because you keep sending me emails and I’ve never contacted you for any service. remove my email from your contact list and double check the information from your clients

Angela C. | Premières impressions |
Évaluation :

Good service !

Mukesh B. | Premières impressions |
Évaluation :

The process was quick and easier to get the vehicle. The storage facility is well equipped with carts and easy to move stuff into the room. Really recommended this place.

eric l. | Premières impressions |
Évaluation :

Truck was ready on time and storage facility is excellent with lots of very useful carts and dollies available to help you.

Emily S. | Premières impressions |
Évaluation :

The staff at the Uhaul storage of Oakland were great! The reason for the poor rating is the fact that uhaul overbooked and I was forced into a more expensive unit than I had reserved. Not cool.

Thomas V. | Expérience générale |
Évaluation :

The service was excellent and facility was in top shape.

Thomas V. | Premières impressions |
Évaluation :

Excellent facility. The manager, Sheri is very helpful and keeps the building in top shape.

ROBERT T. | Premières impressions |
Évaluation :

Sheri, the manager at the office is always helpful and figures out ways to accommodate me. Would recommend using this location to fulfill all moving needs.

Sandy J. | Premières impressions |
Évaluation :

This is our 1st experience using UHaul for moving and storage. Our contact was Sherri Robbins-Oakland. Excellent. I want to add more comments

susan s. | Premières impressions |
Évaluation :

I couldn't be more pleased with the service and support of the people here, especially Sherrie (?). Thank you.

michelle v. | Expérience générale |
Évaluation :

Thank you

ELIZABETH S. | Expérience générale |
Évaluation :

I’ve been using them for the last 5 years. They have been wonderful. I’ve had a large unit when I first started using them and a smaller unit after I got my apartment. They are very well maintained.

Edward L. | Premières impressions |
Évaluation :

Highly recommended. Great service and attention to detail.

waleed o. | Premières impressions |
Évaluation :

Sherry was amazing she went above and beyond to make the experience of moving so easy. As a college fresh trying to move for the first time made my experience so much easier than I thought. Thank you

Schober W. | Premières impressions |
Évaluation :

Excellent

Angela M. | Premières impressions |
Évaluation :

Sheri was incredibly helpful with helping us find the right storage size for our needs. Even though she was swamped with requests she took care of us promptly and professionally.

Mark W. | Premières impressions |
Évaluation :

This facility is SUPER CLEAN! Staff in the office are very nice and get you in and out as quickly as possible. Well organized. Only downside is parking lot is not level. A bit difficult moving in&out.

felice k. | Premières impressions |
Évaluation :

Very convenient and quick. Friendly staff.

Tracy Q. | Premières impressions |
Évaluation :

Check in was handled very professionally. The staff was super friendly and helpful. Super clean facility.

Brian K. | Premières impressions |
Évaluation :

While the woman working the office was fine, she could not handle the demand of Pitt move out weekend. People were waiting hours. A Male employee was very rude and should be fired immediately.

Thomas R. | Premières impressions |
Évaluation :

The office staff was very helpful

Louis C. | Premières impressions |
Évaluation :

Truck and storage unit were ready when I arrived. Check in and check out were quick.

gary f. | Premières impressions |
Évaluation :

U-Haul representative Sheri was fantastic. She was pleasant, kind and professional. She made sure people understood the entry process. Her attention to each person was impressive.

Kim B. | Premières impressions |
Évaluation :

The owner was very knowledgeable and helpful

Drea B. | Premières impressions |
Évaluation :

The check-in process was longer than I would have liked.

Tamara C. | Expérience générale |
Évaluation :

The only bad critique I have is that the staff provided very little help when I was tried to find out more information about dumping unwanted large furniture. A pamphlet or some detail would be useful

Matthew J. | Premières impressions |
Évaluation :

Calvin is extremely helpful.

ELIZABETH F. | Expérience générale |
Évaluation :

This place is great. Clean, solid, staff are friendly and helpful.

andrea l. | Premières impressions |
Évaluation :

Our move-in experience was excellent. Trey was professional, thorough, and very helpful as he explained each step of the process. I would definitely recommend this facility to someone else.

Pittsburgh O. | Expérience générale |
Évaluation :

So convenient!!!

Demond M. | Expérience générale |
Évaluation :

Calvin thank you kindly both you and tray

Charlene J. | Réservation |
Évaluation :

I came to rent storage space & truck found out I owed a previous balance e-alert so called 18776530490 and paid off owing balance! Then I tried to rent storage and truck and was told no! Unfair to me!

DENISE T. | Expérience générale |
Évaluation :

My actual Move-Out Date was on 11/17/2018, not 11/26/2018. I was not removed from the system at the appropriate time and still received a Rent Reminder email which I did not appreciate. Unprofessional

LaKiesha G. | Expérience générale |
Évaluation :

Thank you for your service.

Joann K. | Expérience générale |
Évaluation :

Calvin was great--very friendly and always helpful.

Ken H. | Réservation |
Évaluation :

Calvin was a great help to us and we appreciate his professional and helpful services. PS he even helped us with a few things out if the truck which he did not have to do. Beyond excellent service

sherri h. | Réservation |
Évaluation :

Thank you UHaul for helping my relocation experience to be a good one. Your prices were reasonable, employees were kind and courteous. Equipment on time. Cudo's!

Ranee C. | Expérience générale |
Évaluation :

Upon vacating I was very disappointed. There was a water leak that caused massive damage to my personal belongings, several thousands of $ and some irreplaceable items.

wein k. | Expérience générale |
Évaluation :

The staff were rude and never answered the phone. They switched my storage unit before I moved in and never told me - I found out by calling the national office.

Kimberly R. | Réservation |
Évaluation :

Worst experience that I ever had. Representative was so short and uninformative. Did not show we the locker before I purchased and tried to not give me a copy of the contract. I'm frustrated!!!!!!!!!

debbie m. | Expérience générale |
Évaluation :

Very clean!! Loved the locker unit for my college student. Will use again.

keiko r. | Expérience générale |
Évaluation :

N/a

Joy B. | Expérience générale |
Évaluation :

We had no issues with the entire experience with this facility. The challenge I had was trying to pay. The web site is not user-friendly when it comes to this.

Angela M. | Expérience générale |
Évaluation :

We had a special need with storage of students & Calvin was amazing! So helpful during many calls! You have a valuable employee in him! We were dealing with irate parents & he was on point! Thanks

Erin W. | Expérience générale |
Évaluation :

Thank you!

patrick d. | Expérience générale |
Évaluation :

The manager Calvin was very helpful.

Jaemoon Y. | Expérience générale |
Évaluation :

The store manager was very friendly and explained very well about the use.

Blanche T. | Expérience générale |
Évaluation :

Calvin, the general manager, along with his staff are absolutely amazing to deal with! They are so wonderful and helpful so that moving is less painful. I love using this facility for storage.

HyunWoo L. | Expérience générale |
Évaluation :

The staffs were kind and cooperative. I will use this service again if I need to in the future.

Cheryl C. | Expérience générale |
Évaluation :

Staff was responsive and helpful.

sonia c. | Expérience générale |
Évaluation :

Even the bathrooms were always very clean, great job!

Hugh M. | Expérience générale |
Évaluation :

thanks

larry s. | Expérience générale |
Évaluation :

i rented a locker for a month jul 15 i rented a truck on aug 18th to move out and they wouldnt give me any break had to pay for a second month on the locker ill just use Gaurdian next tyime

Matthew J. | Expérience générale |
Évaluation :

The only negative is trying to make a left off of Bigelow Blvd, no turns during morning and evening rush hour, so I have to wait until those hours are over.

William B. | Expérience générale |
Évaluation :

excellent experience, easy

Moncy J. | Expérience générale |
Évaluation :

Manager Kalvin's professional dealing is commendable.

Giglio A. | Expérience générale |
Évaluation :

I can't say enough good about Calvin Beck. We first came at an extremely busy time. He was by himself. He was helpful, very quick, professional and knowledgeable. Will tell others to use you.

Adam B. | Expérience générale |
Évaluation :

Calvin runs a great operation!

Wei Z. | Expérience générale |
Évaluation :

It was great.

Marc B. | Expérience générale |
Évaluation :

I would use this facility again.

Theodore F. | Expérience générale |
Évaluation :

The manager could not have been more helpful. It was a delight doing business with him and at this facility.

MERYL F. | Expérience générale |
Évaluation :

I’m glad to have a storage facility nearby in case I ever need it again. Once they introduced key access cards it became even more convenient. The facility is very clean and maintained.

Nina C. | Expérience générale |
Évaluation :

Pin code for after hours access did not work. Manager is super friendly. However, one male employee provided the wrong information multiple times and was not friendly.

mary e. | Expérience générale |
Évaluation :

Great experience

Wendy H. | Expérience générale |
Évaluation :

Super friendly and helpful staff! Extremely convenient access.

Peggy W. | Réservation |
Évaluation :

I booked worth the online service people who told me, before I made the 45 minute mad dash to your location that you were open until 8pm. NOT! Get their story straight and I had better not be charged

Joseph L. | Expérience générale |
Évaluation :

Wonderful find! Calvin was friendly and helpful. Conveniently located, easy in and easy out. Could not have gone any smoother. Will be back !!!

nicole h. | Réservation |
Évaluation :

Felt like I was interrupting workers

James N. | Expérience générale |
Évaluation :

Onsite management was very friendly and helpful!

Cyrus T. | Expérience générale |
Évaluation :

Had a great experience moving in and out of the Oakland facility.

GIANNA P. | Expérience générale |
Évaluation :

Very helpful staff.

JIM S. | Expérience générale |
Évaluation :

I been a customer of iron city storage, and you haul for 3 years . Kevin, Calvin , and the crew has also provided excellent service . I would highly recommend u haul to my friends. Sincerely Jim .

ellen m. | Expérience générale |
Évaluation :

Staff was a exceptional!

Non reviews have been submitted for this location.

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